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Tops Markets, Llc Corporate Office | Headquarters
6363 Main St. Williamsville, NY 14221
(716)635-5000
Reviews For Tops Markets, Llc Corporate Office
jonesy  | 2/4/12 |
"Tops never mops just look at their floors" sung to te tune of "Tops never stops,just look at their stores"
Every single Tops store I have been in I've encountered rude employees, empty shelves and discustingly dirty stores. I'm done! |
barbara j. basile  | 1/21/12 |
| When l quit tops back in November I had hoped to get my last paycheck mailed to me. I will not go back to that store,but don't you think my final pay should be sent to me.I feel totally nervous going into that store because of what another associate has probably said about me and would rather avoid any contact with that store. I worked at tops #504 and left the week before thanksgiving. If I don,t hear anything I will contact the board of labor next. |
| Very Unhappy Customer | 12/30/11 |
| I'd like to give the Bradford, PA store 0 Stars! Terrible customer service! When you end your shopping experience with the most unfriendly human beings on the planet, it really makes you wonder why you walk in there to begin with! Even the guy that retrieves the shopping carts is soooo rude! He won't walk 2 steps to get your empty cart! HELLO! It's your job! I wonder how these people expect to be treated when they walk up to a check out, a friendly hello, have a nice day, here's a good one, Thank you! Or wait, how about, thank you for shopping at Tops!?! I called the manager to explain my disgust, but he didn't change my mind, I will never return to that store! |
| Karen in Penn Yan, NY | 12/22/11 |
| I would like to extend a compliment to Sara Overhise, a cashier at the Topp's store in Penn Yan. She is polite, efficient, and extra careful when packing breads, baked goods, etc. I would wait in a longer line to receive her attentive service. Too often we are quick to complain about how we're treated by others. I think Sara deserves recognition for doing her job well. |
| JUST A VENDOR | 12/19/11 |
| HI I WOULD LIKE TO SAY THE CANANDAIGUA STORE IS ALL F UP EVERYTIME I TRY TO BRING STUFF IN TO FILL THE SHELFS THEY REFUSE HAVE THE ORDER SO THAT LEADS TO OUT OF STOCKS SO IF YOU DONT HAVE IT THEY GO UP THE ROAD TO WEGMANS ALL YOU HEAR AROUND THE STORE WHO THE HELL IS IN CHARGE THERE ONE MANGER TELLS YOU WHAT TO BRING IN YOU BRING IT THE NEXT DAY THAN A DIFFERENT MANAGER IS THERE AND SAYS NO BRING IN HALF WHAT A JOKE YOU NEED A LEADER IN THAT STORE ALL 3 MANGERS ARE TRYING TO BE A HERO I ASK PEOPLE WHO WORK THERE AND THEY SAY MANAGERS ARE GETTING BIG MONEY TO KEEP STOCK OUT OF BACK ROOM BEFORE THE FIRST OF THE YEAR WHAT A JOKE SO THEY A HURTING YOUR CUSTMERS FOR THER OWN POCKETS LOTS OUT OF STOCKS I WILL SHOP AT WEGMANS THEY DONT PLAY GAMES THATS WHY THEY ARE KICKING EVERYONES ASS IN GROCERY THANKS FOR YOUR TIME |
| Tony | 11/7/11 |
Let me say the best Tops store i ever shopped at is at Delaware and Sheridan, Mike Maio is without doubt the finest gentleman i have ever had the pleasure of meeting.
His store is always well stocked,clean and the customer service is outstanding to say the least.I of course some some small problems shopping there over the past 8 years but Mike was fast to fix them.If you company has a manager of the decade its Mike Maio.
Keep up the excellent work Mike,,i am a fan. |
| Mr. Jones | 11/8/11 |
| I went to Tops in Liverpool the Gentleman in the bakery I believe his name was Dennis he was very nice he help find the bakery items I needed and also help me find some other items in your store isles he said anything I needed he would try to find it and he did with customer service like that I will definitely I will continue shopping at Tops # 368. |
| Gwendalyn Mcmurphy | 10/20/11 |
| I visited the Tops on West-ave a couple of days ago. The store was very nasty and smelly. There was no manager in sight at all. I went to the hot foods area there was barely any food in the hot bar and the food that was in there looked to have been there all day!!!! This is what we should exspect in a city store. Then I went to the chicken case were they sale hot chicken and there was only 2 in the case really at 5:30pm. Dont you guy realize some people dont get off work til 5pm. Then after I was very disgusted by variety I went to the deli case were there was no employees around to help you and there was barely any meat in the deli case to buy the case was empty what's the problem in that store is there no one to work and were is the manager when you need one this is ridiculous!!!!! |
| DEBRAH JOHNSON | 10/13/11 |
| I was in the west-ave tops in rochester ny,which I go every morning. I'm always greeting by the Deli Manager which I havent seen in weeks.She was one of the reasons I would go to that Tops deli now she isn't there shes always there what happened.I really enjoyed seeing her positive attitude every morning even when she was busy she was very helpful.Now I dont even bother going to the deli dept the employees thats there now doesn't seem to have a clue to whats going on. On top of that the bathrooms are nasty. When you walk in the store u smell urine and beer. I'm not sure who is running the store beacause there is never a Manager there to asist you when you ask to speak to one.I pray they find a someone soon. |
| dmurray44921@gmail.com | 9/27/11 |
| My mother and I went to the TOPS at 3500 MAIN ST #42 AMHERST NY 14226on SEPTEMBER 22 2011 and none of the employees had a smile they all had attitudes also we will never go to the store ever again |
| madeline | 8/31/11 |
| customer service????(ucks)quality of products really poor prices not that good does coperate really care about their customers or do they shop at wegmans and are not aware of how many customers they are losing i will not go back |
| Hazel | 9/6/11 |
| To whom it may concern, I am from Hilton Ny where you have bought out Furnells Markets which frankly I am pleased with, but and there is always a but, I sincerely hope you keep all of the employees that now work there. This is a small village everyone knows just about everyone. I want to see the same faces behind the counter serving me. I would be heart sick if any of them lost their jobs due to this move. We all here have certainly heard the Kodak line nothing is going to change and later on....it changed. Maybe we are more senitive because of Kodak and what has been done to its past employers. Come to our village with welcome but remember these people in this store are our friends. Wegmans is not that far away. I thank you and hope you really do read this post. We are watching very closely, Yours Hazel |
| Vicki | 5/14/11 |
| Hello I have an issue with your catalina coupons. I was at your Clay store and recieved 12.00 off my next purchase in three seperate coupons. On the coupon (this is new) Limit one coupon per transaction and Limit one coupon per store per visit. I recieved these all on one visit. I should be able to use them on one visit as well. With the price of gas I can not justify three seperate trips and asking/demanding by withholding coupon cash is just plain wrong. During this hard time for my family I just started shopping your stores because of the deals we can get and stretch our dollars. This new change is going to send me and my dollars back to Price Chopper. I can also get my gas cheaper with shopping there. So disappointed in this new policy. |
| Tami | 5/2/11 |
| Was in your Watkins Glen Store today #576 and one of your employees had shopped and was having a problem with her check. Your manager, Donna Grimes wouldn't override the check but that isn't the issue the issue was her attitude toward this employee. She was VERY rude and actually seemed to take pleasure in not over riding this check. She has always been stand offish, never talks to customers, well unless one of your big wigs is there and then she acts so unlike herself. I have seen her blow off customers, one time in particular comes to mind. Someone asked to see her and she came out and then explained the situation and she proceeded to say I am too busy but I will find someone else to help you. She is NOT very business like and she treats her employees like crap. Since this has happened over and over again I refuse to shop your stores anymore. If she is treating her own employee like this, someone she knows, makes you wonder how she is treating the customers. Oh forgot she is always in her office! |
Eleanor Heigel  | 2/26/11 |
I am very happy we have a Save-a-Lot in Bath. The next best place is Wegman's in Corning, where I will shop from now on. TOPS prices are ridiculous. We like Farm Rich Quesadilla's but who is going to pay $7.29? Wal-Mart's only cost $4.59. Everything is much more expensive than anywhere in the area. Plus the store could use a good clean-up and have plenty of items on hand rather than get a rain check when supply is depleted.
Eleanor Heigel
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| Sally V | 1/25/11 |
| In November of 2010, a young soldier from my community of Chittenango,N.Y.was killed in Afghanistan. He was buried with full military honors with a funeral at the high school where he was an oustanding athlete.Local service groups put on a reception at the American Legion to honor him and support the family. TOPS was asked to contribute to the reception (they profess to support the community)..We received a $25 gift certificate. How humiliating it was to receive such a meager show of concern. The excuse was " We can't afford it" Could the young man and his family "afford" to die for our freedom? Shame on TOPS. I hope that in the future, when TOPS can "afford it", they might reconsider a more appropriate donation...I donate every time they ask for $1 for Childrens hospitals, or any other charity...Where is their sense of Patriotic duty? shame,shame shame!!! |
| lordrune71 | 1/28/11 |
| the tops on transit and french rd in amherst has me angry.ive been along time tops shopper and have friends and family that work there and they all complain about the same thing. the store manager a complete moron with no regard for the feelings of his employees.ive seen the way he talks to them and treats them and im dissapointed.this guy has no clue how to run a store or deal with store problems with employees.im going to boycott that location and encourage others to do the same until this clown is fired, quits, or is moved to a different location.maybe i will even get as many signatures i can and present them to you until this guy is out.i may not even shop at tops any more in general. please look into this and investagate it because word will get out, thank you |
| ted ringeisen | 1/25/11 |
| today was the third time in four weeks i went into the tops at the commons in hartwick to buy an item that was advertised in the sunday paper,this time it was chicken breasts for $1 a pound,it was a tuesday at 3pm, and they did not have the product,last time it was pork chops,and the time before it was a steak, so i guess the best thing for me to do is to not even bother i'll just go straight to price chopper which is closer to my home anyway, WHY BOTHER |
| chaturi | 1/13/11 |
| i don't see my comment here which i posted week ago about bad customer service |
| James L Lutz | 1/2/11 |
| Tops store in the Bradford Towne Center Rt 6 Towanda, PA is really a gem. As a tenant in the same plaza ( Bradford Towne Center) I m glad they are there. However, I want to address the condition of the Plaza itself. We are all paying alot of money in rent and CAM and the plaza is deplorable. It does nothing to promote business and creates dangerous conditions for our customers and employees. This needs to be addressed with the landlord ( Armstrong Realty Corp). You should be getting your money's worth as a tenant. As an owner operator I am present and see this everyday. Please email me serpicopizza@aol.com. Thank you. |
| chathuri | 1/5/11 |
i just wanted to let you know that i was very disappointed with my last visit at tops store #418 in mount read blvd Greece NY on 12/28/2010.i was at the customer service to western union some money. the lady was working with me saying to her co worker that she could do only one western union transaction without making any errors and she always make mistake with the other ones and she said she didn't know what was wrong with her. then i checked the paper work she already did while i was waiting to do my other traction.
she got the name wrong the person who supposed to receive money. when i asked her to fixed that she was saying she was having difficulty reading my hand writing. then i said why didn't you tell me then before you typed the wrong name and i have a western union gold card and it always appears the name. she was so mad and she said shut up to me when there were so many people waiting on the line.then i told her to shut her self first. she was not in the good mood since the beginning. then i tried to get the store manager who didn't show up to talk to me. then i talked to a lady name sherry on the phone about this matter asking her to watch the video and have an inquiry about this.i didn't get a good response yet. i believe this this discrimination. i was treated that way because of my color. since then i stopped going there. and I'm still asking you to do an inquiry about this matter. |
| bonnie | 1/8/11 |
| i would like to know how to buy the liquid hand sanitizer that your stores have next to the pop return area |
| Linda | 1/10/11 |
| Your pharmacy needs to improve customer relations I changed ins company the end of Dec...so Jan 7th i was not in the system I finally got the # that begins with A but it wasn't the bin or group # so again they would not fill it on Jan 10th ( had to wait the weekend ) . now i have to wait again I will ask for my scrip back tomarrow and fill it else where. Also while at the DR on Fri I was told they sent a dose change for my grandaughter in Oct which was never changed I will take this futher.. and I won't be shopping at any Tops in the future...So all who read beware.. I would consider shopping somewhere else ! |
| Steve Klynn | 12/31/10 |
I visited your Tops Market at the NE corner of Chiang Mai, Thailand.
Though the market was pleasant I was fleeced by the parking attendant and charged 35 baht to park my motorbike. This occurred on Wednesday December 29th, 2010.
As a foreigner to Chiang Mai the charge seemed odd but I did not know.
Corruption in a Tops market, even in Chiang Mai, Thailand is rather repulsive. |
| Denise Sears | 12/31/10 |
| I recently was let go from the Skaneateles store. There was not a single warning given to me. I had only worked there a few weeks and thought everything was going well. So it was like "Merry Christmas- there's the door!" I know from my brief time there, that employees are not valued there at all. |
| Mrs. Smith, Baldwinsville, NY | 12/8/10 |
| I went to Tops in Baldwinsville, NY last nite- first got stuck in a snowbank after being plowed out- still went on my trike to Tops as I go there a lot-- couldn't believe I made it but my family needed things, well, it was about 1:30 am and after shopping around- getting tons of groceries, finding most, NOT finding some things like Tops Butter-- so I grabbed the only stick Butter they had and got up to the counter and asked the manager Rob? if he would honor the price of Tops Butter since it was bare- he said NO- and to me was rude-- Let me tell you- over the years between P&C in Liverpool and P&C in Baldwinsville-- my family has spent tons, tons of money at the P&C's and Now after this--- I'm off to Wegman's or other grocery stores-- I traveled to Top's and got shot down again and was treated rudely so good bye to Tops! |
| ljattia | 12/8/10 |
| Mail sent to: 6363 Main Street, Williamsville, NY 14221 comes back returned as "UNDELIVERABLE". What is the correct address? |
| Carol Hank | 12/10/10 |
| I thought I registered for Your bucks program but I still have not received the $2.00 coupon that should print at the checkout the next time I went to one of the stores. I was at the Avon, NY location for the second time since I updated my profile and registered my bonus card and still no $2.00 coupon at check out. Other coupons printed but not that one. What is going on ? When will I get the coupon ? I have complained several times to the customer service dept. via email with no reply. What is going on ? My bonus bucks number is #46100742177. My email address is jhank001@rochester.rr.com |
| Chipper | 12/2/10 |
| The prepared food is horrible, I don't understand why they put so much salt into it. Everything I have boughten from them since P&C became Tops has been very salty and inedible. Guess it's time for me to stop wasting my money at Tops.(Camillus) |
| Glenda Hinsman | 11/30/10 |
| Have unsuccessfully tried for 2 days to get on the TopsMarkets.YourBucks.com website. Today, I went to my local Tops to complain at customer service and the ass't manager called Tops headquarters to see if there was a problem with the website. The answer: "The website is up and running." The ass't manager then easily found the site on her Blackberry, but I STILL CAN'T LOG ON!!!!! Send the damn thing to me. |
| WBURNETT@ZOOMINTERNET.NET | 12/1/10 |
| I WERE TOO LIKE TO KNOW WHAT IS GOING ON TOO. I KEEP TRYING AND CAN'T MINE $2.00 COUPON ANSWER. |
| Dan Newbury | 11/29/10 |
| Tops has been the place for me to go shopping and save. I consider myself to be the coupon King for not many men go through the trouble of using coupons. Plus Tops gives you the dollar doublers to make it better. Thank You Tops. Oh, my biggest suggestion would be for your meat prices to be more competitive with other stores like Sav-A-Lots, Walmart, ShurFine,etc. This would make Tops my one stop store. |
Cheryl  | 11/29/10 |
| I like the store but cannot get registered. This online service could use some improvement though. |
| Don | 11/30/10 |
| Like the others cannot find web site for registering for my $2 coupon. Should not waste cashier's time highlighting coupon value when such coupon is not easily available. |
| George Watt | 11/30/10 |
| Like others, I rec'd a $2.00 sign up, for a coupon, but I'm unable to register. Will Wegmans honor the sign up coupon? |
| | 11/30/10 |
| I WANT MY TWO DOLLARS!!!!!! Awful website!!!! Wegmans here I come...prices are a lot better there anyway!!! |
| Diana Connolly | 11/26/10 |
| I love Tops, I go to the one on Niagara Falls Blvd at 72nd Street, I get great prices and points for my discount on fuel for my car. I have never had any problems with employees when i have questions, everyone is helpful. My grandson likes the playroom sometimes also. I will continue to shop there for the great sales items too. Can't believe the things people write in this blog, many unhappy people. |
| ROBERTA | 11/26/10 |
| I RECEIVED A COUPON FROM TOPS TO REGISTER ON LINE AT TOPSMARKETS.YOURBUCKS.COM TO GET A $2.OO COUPON WHEN I REGISTERED. I FIND NO PLACE TO REGISTER. NOT GOOD TO BE GIVING OUT SUCH DECEIVING INFO. |
Marilyn Szatko  | 11/21/10 |
| I received a coupon to register on line and geta $2.oo coupon at the register the next time I shopped. I can not find the place to register for TopsMarket.Yourbucks.com. |
| frank | 11/2/10 |
| why the hell am i even writing on here.not like i can get a response from any one in corporate.went to my local tops.the corner of north french and transit.my girl friend and i have a 14 month old and a 2 week old.i had the stroller and she had the youngest in the carrier in her hands there was three employes just standing aroud at the cash regesters and not one of them could help us out of the store.thanks to a complete that was coming in as we were leaving we had help to or car.after spending almost $350.00 i think that one of the 3 people just standing there doing nothing could of asked if we needed a hand.like i said it quit piontless to write on thisnot like if i no anyone at corporate willread.i will just have to also call the store and talk to the day manager and let them no how there store is ran at night.at least if i would have gone to wegmans they would have helped with no questions.not like it use to be.the stores knew the costemers came first.now its all about the saving of a dollar. |
| mike d | 11/4/10 |
Your store located in the Thruway plaza in Cheektowaga,NY has a policy of blocking off one of its exits from the store every night starting @7:00PM. When I voiced my concern to the manager about blocking an egress from the building and what happens if there was a fire. She explained that the reason was to cut down on thefts from the store. I replied that people can steal at any time of the day and that excuse was unacceptable. She in turn said that it was a corporate policy. I find that hard to swallow because that is the only store that I have been to that does this.I want to know is it because of the lower income customers who shop there. Corporate CEOs'
Bank Officers,Town Officals,Bookkeepers,even the church bingo director are capable of lifting an item or two. I will continue to follow up on this matter with the Town Fire Marshall. |
| Gary K.Meharian | 10/29/10 |
| On October 28th I went to the pharmacy at the Niagara Falls Boulevard Tops in Niagara Falls(LaSalle)to have a prescription filled. I had called in six prescriptions the day before and had to take in my prescription for MS Contin because you cannot call in this prescription. I pick this prescription up monthly from my doctor and bring it in to be filled. What have you done to the finest pharmacy in Niagara Falls? It's a disaster. I am disabled and had to sit on a chair for well over an hour to get this prescription filled. It gets worse every month. One disaster after another. I have only stayed with Tops pharmacy because I worked at Tops Headquarters for years and have a loyalty to Tops & the founders. You are forcing me to go elsewhere. I have dropped this prescription off and they have said it would be ready in an hour;gone for dinner for two hours and came back only to find out that it was misplaced and not filled and told to come back again. It's too hard for me to go and come like this to pick up a prescription. What ever happened to the great customer service at this pharmacy? It used to be 10-15 minutes if you brought in a prescription to be filled. I know many Niagara Falls people that have transferred their prescriptions from Tops Pharmacy;do you wonder or ask why? Does anyone even care? Your new software is user friendly on the phone but what is it doing to walk-ins? Sick & disabled people need medication the most and your pharmacy is no longer customer friendly to these people. I am told the software is the problem. The pharmacists and employees at the pharmacy are just wonderfull but you need to fix this problem....it's just awfull. |
| Glady's Fuente | 10/23/10 |
| I wanted to say that.I went to your store and emlpoyed name Rosa F is a wonderful customer service. Ever time I go to your store I am always having a problem with some of your cashier mixing my egg with food and every time they make a mistake Rosa is always there to help me and alway goes out of her way for me.I am a loyal customer and the only reason I caome bac is because of her.She is a great asset to your comany. Please tell her that she is the best and as long she there I will be going back. Your truely Glady's |
| Fernando Perez | 10/23/10 |
| We'll I had to ask a friend to use this computer. But i been coming to tops for 25 years and especially naigara st. I love this store. But lately your new people that cash is always talking to eachother and I think that is unprofessional of them to be doing this on working time. I wanted to say that I brought some grocery and they over charge me So I went back and spoke to ms Rosa F and she help solve my problem and the best thing out of everything is she had a big smile and said what can I do for you to make you come back and I said can you fix my overcharge on my receipt.So I walk out happy and you need more people like Rosa. Thanks Fernando |
| Gary V | 10/10/10 |
My receipt from the Henrietta store said that I had earned a gasoline discount of $.10 per gallon - valid until October 16. Two weeks later, I went to the nearest Tops gas outlet (Spencerport - about 20 miles away), and learned that my account had $.00 available discount. What a con job (incompetence or dishonesty??)!!
...Thanks anyway - back to Wegman's for future purchases (very reminiscent of previous clerical and computer errors experienced at the Greece store during the '80s and '90s). You folks have a steep uphill battle to even get in the game around here!! |
| Carole | 10/6/10 |
Since Tops took over Quality Mkts, my shopping experience has been disappointing. I'm glad they kept the store open, but their customer service (manager & corporate) is not as good as Quality was or Penn Traffic was.
A simple product like half gallons of white vinegar, they will not stock and carry. They must find it cheaper to pour bulk shipments into gallon jugs.
They have never marked the aisles properly.
They promised to retain former employees, but get around it by cutting their hours.
Williamsville deserves a better "quality" store.
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| Ruby Wilson | 10/4/10 |
| I am a Tops Market shopper and I am HIGHLY disappointed with your yogurt selections in the dairy department in ALL YOUR STORES. With all the name brand yogurts that you carry, you do not give shoppers all the varieties they have. I buy yogurt all the time. Yoplait has more flavors than the ones you carry in the stores. Please widen the selections of all the name brands you carry. I am sure I am not the only one who will appreciate a wider selection of yogurt. This practice is also true for such products as Cremora liquid creamers. Remember, variety is the spice. You don't have to have all of them at once, but why not rotate varieties from month to month? I would like a reply to this query and you may send it to: bigsby722@yahoo.com. Thank you. |
| Vicki Matthews | 10/2/10 |
I went to your store in Penn Yan this past Thursday 9-30-10, to purchase chicken. I paid with my debit card as usual and the next morning while checking my bank account I find the debit was taken out twice. After phoning my bank they said Tops would have to fix it. I went Friday waited in line, as usual, and the young girl called the manager, Vicki R. over, I told her what happened only to have her respond by saying "it's not our problem it's yours and the bank". What??? I said it is your store your transaction numbers, your machine, and again I get not our problem. Okay, so I will never shop in this joke of a store agin. Not only is it FILTHY, it doesn't carry all the products, the employees are rude, prices are very high. I can drive to Geneva and find the same products cheaper, why would that be?? We may be a small town and a big tourist attraction that dioesn't give your company the right to rip us off. This store is so sad you should be embarrassed to put your name on it....oh wait, you haven't it still says P&C!! What does that tell everyone?
Check into your store and your wonderful managers that work there. You'll feel like the rest of us. If there was a double digit 0 on your rating scale that is what I would give you. |
| Deb -Liverpool, NY | 9/30/10 |
| I don't shop at Tops Markets. I was going to start, but when I saw on the news this week that you will not honor the agreement that P&C had with the CNYSPCA to supply food to them I changed my mind. There aren't only people who are struggling to make ends meet but the local shelters are over crowded and need any donations they can get. You should be ashamed of yourselves. There are people who are struggling that donate food to the CNYSPCA. A big corporation like you should be donating and honor the agreement that P&C had, but of course, its all about the money or nothing else. |
| judy shults | 9/28/10 |
| this store in troy pa. is the poors run store i have been to the management lets the coustmomers stand there at the register for 15 mins.or more and they have been called several times 3 of them just set in the office they could care less the poor teller feels bad for us. this has happen more then once they carry turkey hill ice cream i ask for a flavor called chocolate marshmellow they refuse to get it but oder lemonaid suday that sits there on the shelf. they run a special and are always running out all the mangement need to leave get some one that wants to work |
| mike kliensmith | 4/13/10 |
| on monday 4/12/10 I went to your west seneca store #49. I went to the deli at 8:20 and was told they were closed and could only get me what they had pre-sliced. that was not what I wanted. They said they closed early because they had been busy. I spoke with the manager Gwen and she said they are open until 9:00. So even with speaking to the manager I still was not served anyways. This is how you do business I will take my money across the street to wegmans! |
| Jonah B. Fugo | 4/14/10 |
I often stop in to your store located on West Genesee Street in Syracuse (Westvale Plaza)I worked at this store about 15 years ago and was that was my first job. Always wanted to support your store over Wegmans! So I usually just grab a container of fruit and maybe a slim jim for the morning hours at work. This morning I needed to use the bathroom. As I entered the bathroom the strong smell of urine hit me! The urinal was absolutely filthy and smelled awful! The floors and the sink area were just as bad. I did not even want to wash my hands in there. (no way this bathroom has been cleaned in the last several weeks.) As I left the bathroom I looked to my left at the water fountain and it looked filthy too!! It honestly looked like people have been brushing their teeth in the fountain!
This would never happen at Wegmans! Very sad. If I experience something like this again I will take my shopping else where.
Thank you for your time,
Jonah B. Fugo
Syracuse NY
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| brian hartman | 4/29/10 |
| I stopped at your west seneca store on orchard park road on wednesday 4/28/10 at 8:45pm to pick up a roast chicken. There were not any out so the girl in deli sent me to ask the lady in carry out. She said she had just put them away, but they were still warm and would be glad to go back and get me one. She just came back with mine when another man asked about the chicken too. She told him she would be glad to run and get him one too. She was very up beat and did not seem put out at all. Her name tag had Mary R. on it please let her know she will be my new reason for shopping at your store. |
| Pam Lane Syracuse, New york | 5/7/10 |
Just wanted to let you know that I had a disappointing visit to your DeWitt store. I am certain that you have not yet had the time to work on improving any of your "new" stores but hope that you are able to show Syracuse how efficient your stores CAN be. Each and everyone of the can/bottle machines at the front of the store were broken, the clerk in the deli seemed to be struggling with what appeared to be an inadequate slicing machine, and when I checked out the cashier held up one of my items that couldn't be scanned yet there was no one to do a price check for her. When people have a limited period of time to run in a grab a few items issues such as these can be very frustrating. I hope that in the future the store is one that everyone can enjoy shopping at and I wish you luck with your recent acquisition.
Thanks for listening. |
| former customer | 5/13/10 |
| A very good friend of mine just encountered extremely poor service from the Tops Market in Silver Creek NY. She is not the type to complain so I will gladly do it for her. She is a Puerto Rican woman and faced racial slurs during her visit to the store by members of the staff. This experience was very hurtful for her as well as to the Puerto Rican community (I am white just like the staff in this store.) This store needs to seriously re-evaluate its choice in staff. We will both be taking our shopping elsewhere as well as a everyone else who knows about the terrible treatment she received. |
| Bobbie Lindner | 5/23/10 |
I have been a loyal Tops shopper for as long as there have been Tops stores in the Buffalo NY area.
I often stop at the Delaware Road/Sheridan Dr. store in the Town of Tonawanda.
Yesterday, I finally stopped to let someone know in the customer service area that I have been so disappointed in the store. The entrance closest to Delaware Road is always filthy and full of cigarette buts and fast food garbage. I believe it needs a MAJOR cleanup..scrubbed in fact! Also, there are never any smaller carts in the store, they are always all over the parking lot.
Please show some pride and respect for our neighborhood! The majority of us living in the area do!
Thank you for your quick action! |
| Pam Eldred | 5/25/10 |
| Went to the Tops/P&C store in Penn Yan earlier tonight, and aside from the shelves being almost bare in some areas, the dairy case in particular, 2 of the items I had planned on purchasing were out of stock...was really almost nauseated at the FILTHY floors in this store. It looked as though no one had mopped any of the floors in the store in weeks. I won't go back, even though it will mean a trip to Geneva to either shop at Wegmans or the Tops there. If it were the first time that I'd been to this store and found it to be lacking in cleanliness, I'd give them another chance, but it's been this way since Tops purchased P&C. What is going on? |
| tomfind@hotmail.com | 5/31/10 |
| I don't mind waiting my turn, but when my turn comes, I expect to be taken care of...or at least get a suitable substitute. Around noon or early afternoon Memorial Day at the Meadville store, I attempted to cash a $2 winning instant Pennsylvania lottery ticket after patiently waiting behind another customer who was buying several machine tickets. I was told by Ellen (last name unknown) who was working at the desk that the lottery went offline and she couldn't pay it-how convenient! This is not the first time I waited in line only to come up empty when my turn finally arrived. I left the store to cash at another location but decided since I waited they could be more conciliatory since I shopped there often and spent lots of money there. I returned and told Ellen if store policy forbids paying tickets offline, she could buy the ticket from me for $2 cash and redeem it herself later-she refused. Vicki Bradley, Manager came to the desk and said there was nothing she could do and also would not buy the ticket from me. At this point, I became loud and told her if she couldn't/wouldn't do anything to try to reconcile differences to get in touch with someone who will. At that point she threatened to call police and I left the store. Both Ellen and Vicki need to develop some human relations skills-treating customers like doormats invites trouble. I hope we can work out an agreeable solution to this problem. Thank You, Tom Findlay |
| Mike | 9/18/10 |
| Why hasn't your disgusting enterprise crumbled yet? How dare your company email me today with ads. I worked at a Tops gas station for 2 years and whenever Tops policy became a problem for customers, I became the scape goat. It becomes so bad that employees getting paid minimum wage end up working as hard as they can to counteract Tops negligence simply because they are tired of getting yelled at for it by customers. This makes every employee despise Tops in the deepest areas of their soul. Tops is laughable. For over a year they had a system at the gas station where they left post-pay buttons on the pump, but denied the option to customers. It gets worse though: if a customer pressed this button, the system would lock for a few minutes straight and every customer without fail comes in to complain and staff has to apologise (or explain that Tops is a heaping pile of...) and WAIT minutes for the pump to clear to continue. Tops also has a policy where gas station employees must stop pumps on customers who try to use their discount on more than one car. This means that good customers who spend over $1000 in the store and try to get a minor gas discount could have their pumps stopped on them (which also using their points up since it is one use only even if it gets stopped on them). Tops thanks big spenders THIS way! It is only a matter of time until this horrible company takes it's last breath. Tops also tries to force employees to donate to different charities even though Tops pays their employees less than enough to eat each week. I wish the worst for Tops Markets and pity all of the poor souls that work there. |
| Sarah | 9/20/10 |
| Mike .....I agree with you! Tops is known to treat their employees "THE TOPS WAY"--VERY VERBALLY ABUSIVE.....Just keep praying for karma!! |
| jim king | 9/12/10 |
| Stopped at quality market on rt. 31 here in lockport,ny .I was shocked ,the store they talked about closing would be so lazy with service. I didn,t have a bonus card so when i asked for the store,s they would,nd give me the discount ,i had to get the manager. Top,s on transit alway,s give,s you there card when you ask for it. If quality on rt.31 in lockport close,s part of the reason is the poor service they give and if someone from corperate went in there as a customer they would see it to.I,m talking about service in general not just about the card |
| Sharon Micho | 9/5/10 |
The rating does not reflect the store itself...the rating reflects my concern over the inadequate lighting in the parking lot of Store #368 (8717 Oswego Road...13027).
(Incidentally, this store IS in the Town of Clay, but the zip code of 13027 is actually Baldwinsville, NY, which is correct for that store).
The lighting in this small shopping center complex that this particular store is in, is so bad that it's actually dangerous for anyone to be shopping there after dark. In this day and age, safety is a very big issue and everything should be done
to protect the customers that come and go. That being said, whoever owns this property either has no concern for the people that frequent this store or has no clue that it is so dimly lit. I strongly urge that management look into this situation and strive to correct this situation by sitting down witht he owners of the land that this store is on and making the appropriate changes in the lighting that is presently there. I have expressed my concern over this parking lot for many years and nothing ever was done...I'm hoping that Mr. Curci will make a difference.
Good luck with your new acquisition in the Central NY area.
Sincerely,
Mrs. Sharon Micho |
| Cheryl Delano | 6/22/10 |
I found out today you CHOSE to overprice the US GROWN products in TOPS stores and now have chosen to STOP selling them!!!!!!!! WE NEED AMERICAN WORK along with HEALTHY FOOD for our families. YOUR products are grown outside the USA ...many come from CHINA where they still use INSECTICIDES BANNED IN THE USA!!!!!!!!!!!! LINKED NOW TO AUTISM...CANCER...AUTOIMMUNE DIESEASES..and you bring this fruit and juice to our children and label it TOPS and that its healthy!!
WE WANT AMERICAN PRODUCTS inspected by OUR FDA!!!!!!! there is NO FDA in BRAZIL ARGENTINA MEXICO CHINA and the CANADA products are merely those countries routed through canada!! I have spoken directly with a USA FDA representative and HE told me all this!!!!I am not shopping at TOPS until you BRING BACK AMERICAN US GROWN FOOD!!!!!! |
| Bruce Moquin--Rochester, NY | 6/24/10 |
| I just don't get it. I have been a steady shopper at Tops at Winton-Blossom for at least 10 years...I buy all my meds at your pharmacy. Today when I went to pick up my depleted pain medicine I found that I had forgotten my wallet and only had some pocket money. The co-pay was $2.60 and I was 40 cents short. When I asked them to trust me for the 40 cents they just snubbed me and said no way...I was shocked to say the least. I told them to just give me the pain meds and I would stop back later to pick up the remainder of my heart medicine. She recalculated the co-pay and I was still 20 cents short. They refused to accomodate me. At that point I went to the asst. in customer service (Marshalll Bowens ) and he immedidately took me back to the pharmacy window and paid my total co-pay out of his pocket. The Pharmacist asked "Are you certain you want to do this?" What hurt the most was that I thought that people there cared for me and my well-being. I was tottaly humiliated in front of other customers. I will not forget this.. and there is a super nice and clean Wegmans just 3 blocks away. Need I explain ? I will get my prescriptions filled there. and my groceries too. I will miss your bakery. Why don't you send some corporate spies over to Wegmans to see how it is done right? Geesh. |
| Clayton | 8/14/10 |
| Went into the store with my nephew to pick up some items for lunch. Among the items I was purchasing was beer. The clerk wanted to know who my nephew was and asked for HIS ID;He is 14 years old, I am 49. I was very confused as to why they would be asking for a 14 year old's ID and not terribly interested in mine, as I was the one purchasing the beer. What ID would a 14 year old child posses?? What possible reason would Tops Market have in concerning themselves with who was with me. Do they deny every adult of age to purchase alcohol if there is a minor present? Are we now supposed to leave our under age children unattended in the car parked in their lot?? As a state trooper in NY I am well aware of the drinking age and completely understand the need for the stores to ID all individuals looking to purchase alcohol, however, this new policy (if that is the policy) is above and beyond compliance with the law. Needless to say I left my items there and went down the road to purchase my food! Not sure I will ever return to a store which appears to be harrassing their customers in an invasive and unneccesary way. |
| marie | 8/7/10 |
| I would like to know, WHY in GOD'S NAME you would close BOTH cortland and Ithaca stores! do you not realize that the college students are coming back in the next few weeks? You have 4 colleges between cortland and Ithaca, TC3, Cortland, Cornell, and Ithaca... Where are these kids going to shop for thier food? The only place they have left is Price Chopper and their prices are higher than you. At least leave one of the stores open. My son is 45 minutes to an hour away... with the gas prices the way they are... he can't come back home to shop for his food. COME ON PEOPLE! THINK ABOUT THIS! |
| Nancy DeTamble | 7/10/10 |
I shop at the Tops on Grand Island and enjoy the employees they are always helpful and pleasant, however the parking lot is in very poor condition. Garbage needs to be emptied from the trash cans each day and the entire lot needs to swept of trash daily. The entrance to the store has cigarette butts everywhere.
This is a quick fix and would certainly enhance the store. Please address this problem and designate a person or persons to clean the outside & parking area of the store to make it more presentable. |
| deborah himes | 7/13/10 |
| Shopped the old quality markets in jamestown for years before it went under and now is tops.Well want to know what makes one white rain hair spray differant from the others you decided to do away with your white rain spritz please bring it back to the store cant find it anywere do you have to take every product away?Also have alot of perscriptions i have filled every month for the past 24 years and when tops took over the quality they decided to also change the manufactor who they get the medicine from well one in perticular they changed was my sons cummadin well with out realizing it for two months it had a bad effect on him it made his cummadin go up high why because these ones had mint in them and thats a no no for cummadin users but they werent gonna switch him back but one girl who worked their was a great help and she made sure that they did all in all this has happened to alot of people and after leaving them with side effects so think before yous switch manufacturers.Thanks |
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