55 Glenlake Parkway NE Atlanta, GA 30328
(800)742-5877
Reviews For UPS Corporate Office
This stuff is still in circulation  | 1/30/12 |
| You might want to look into this scam that is using your name. CONTACT UPS Hide Details FROM: Martinez, Gabriela Message flagged Monday, January 30, 2012 5:14 PM After much attempts to reach you on phone, I deemed it necessary and urgent to contact you via your e-mail and to notify you finally about your outstanding compensation payment. During our last annual calculation of your banking and Internet activities we realized that you are eligible to receive a compensation payment of $2,811,041.00 USD. This compensation is being made to all of you who have suffered losses as a result of fraud, accident or illness. For more information, contact the UPS agent for the delivery of your cashier check ($2,811,041.00 USD). United Parcel Service (UPS) Name: Ford Hamilton Tel: +2348057294222 E-mail: ups-deliverycenter0@dgoh.org Please take note that you will pay a shipping/handling fee of $145.00 USD to UPS. Thanks for your patience. Martinez Gabriela Programme Manager United Nations Human Settlements Program --------------------------------------------------------------------------------- Contact UPS Directly via (ups-deliverycenter0@dgoh.org) for your parcel pick-up. | |
| Irate | 1/30/12 |
| UPS has repeated ignored my complaints about the area supervisor who lives on my street. I today watched as UPS delivered to his house again. Last year I had several packages that were weeks late. I called and called and emailed security even. After I raised cain, magically the packages appeared. The table was broken and two umbrellas arrived since the shipper had to reship but I only received 1 pc of the set from the first set. The tires were delivered with one missing and the site said the business was closed ....I AM NOT A BUSINESS!!! finally I did receive it after another week of complaining. The envelope was opened and my check evidently wasn't what they wanted. This happens over and over as I watch the UPS truck deliver to the house down the street .....where the supervisor LIVES! I called awaiting another package this month....and the lady was so rude that she hung up said when I got thru complaining she would tell where to go?????? and then blocked my number. I had to email iReport at CNN to get a call back to assure me that my packages in the future would be signed only to accept. THIS GUY IS STEALING UPS............the supervisor in conjunction with the driver. HOW many times do I Have to see it? He gave a block party a few months ago.....cooked for about 300 people and someone 3 blocks over called the police to the noise. Why can you not check to see this man is stealing???? I SEE IT> and the neighbor (his friend)across the street sits outside after dark to intercept packages too. This is Midfield, AL 35228. Corporate greed has nothing on this crew you got working. I would not buy your stock....and I sold all I had many years ago when this started happening and I prefer USPS to deliver all my packages when I have the choice now. I learned what my Daddy always told me........believe your own eyes.........that you can trust. YOU HAVE SERIOUS THEFT PROBLEMS IN THIS AREA> Check it out and see if he had a package 1/30/2012. the truck left one to 207 2nd Avenue Birmingham, AL 35228 | |
dean ewing  | 1/24/12 |
| i have filed numerous compliants at your bonita springs office on old 41 i have presented legal documentation so my mail,may not be held up i am expecting files as a victim of disabilties to be presented federal court* i have a record of disability and cannot make it to the post office in person* if this presists i will be forced to contact the attorney general and or counterintelligence* dean tyler ewing 3441 pointe crek ct c106 bonita springs fl 34134 | |
bridget  | 1/15/12 |
| WHO IS REGULATING THE DRIVERS? MANAGEMENT DO YOUR JOB. IF YOU SEE A DRIVER CONTINUE TO BRING OVERNIGHT UNDELIVERED PACKAGES BACK TO THE OFFICE THEN FIRE THE DRIVER. THE ATTEMPT WAS NOT DONE ON GOOD FAITH. PEOPLE ARE EXPECTING THE PACKAGE ESPECIALLY IF ITS ADDITIONAL COSTS OUT OF POCKET. WE HAVE OBLIGATIONS TO . WHEN I HAVE TO TELL SOMEONE I SOMEHOW MISSED THE drive u make us look bad. utheCONTINUE one whofull looks bad isREACTIONS us.dtypusDELIVERY,YOUMAKE US LOOK LIKE KE IS LOOLND WHEN THAT PACKAGE ILIVEREDGE IS N | |
| Roy J LeCompte | 1/11/12 |
| After this experience with UPS, I will seek other carriers to ship my purchases. After this experience with UPS, I will seek other carriers to ship my purchases. After this experience with UPS, I will seek other carriers to ship my purchases. After this experience with UPS, I will seek other carriers to ship my purchases. I was to have a package delivered to me on 1/10/2012, I was upstairs facing the window when the UPS truck pass my house went to the end of the street, turn around then blew by my house without stopping. I was sitting at my computer so I pulled up my tracking number, and it stated that it was delivered to my front door. I thought well he/she is good, they must have thrown it thru the door of the speeding truck because the truck never stopped in front of my home. Knowing there was no way my package was at the door, I went down stairs open the door and of course nobody is that good, if they are they are in the NFL, not UPS. Now I call the only number UPS will give out Yall know the one 800 742 5877# LOL, get to talk with Angela Empoyee # 2168, I repeat my experience, that I was home saw this with my own eyes. Went on to say that if I hadn't been here and witnessed it, I would have just thought the delivery wasn't made, or that someone took my package off my porch. This was not the case in this case. Angela, states that because this was an Amazon, purchase the UPS, will not handle the problem, Amazon will. I objected because Amazon didn't make the mistake, UPS did, it wasn't an Amazon employee that screwed up, but a UPS employee, she went on to say there was nothing she could do on her end. That I should call Amazon and tell them the problem. So the UPS employee isn't confronted with their poor perfromance, they go home thinking they have done everything correctly, no wonder they have all these complaints, and those are just the ones that have taken their time to write on this website. As a manager in customer service for more than twenty years, this is not they way to go about improving customer care and quality service. I did call Amazon, who were very professional, understood my frustrations and handle a refund for my losses, what a shame, it wasn't their fault they took the hit. I have another shipment due here tomorrow, I guess I will have to wait out on the street and flag down the speeding UPS driver, as they blow by my house, which my I say in this neighborhood, all of the house numbers are marked clearly on the crubs, white background and large black numbers so they can't use that as an excuse either. I have also gone through five different phone numbers for the UPS distribution center in my area, they are all disconnected, bad numbers. UPS is only directing their calls through the 1 800 #, and that is obvious to me due to the fact they cannot staff a complaint line to handle the volume of calls that they would get on a daily bases by the looks of this website. UPS brown you will be going down, if you don't get your problems fixed. I assure you I have already warned several people of your poor performance, and I am not finished passing the word. While I am with your corporate website, I would like to know how much your fuel cost are? Your drivers waste alot of fuel, speeding off from stops in this neighborhood only to slam on the brakes after going a shot distance, in addition to your fuel costs, how many brake jobs are you doing a year? You should look into it. Meanwhile I will go to Fed-Ex for my shipping. cc: Fred Smith, CEO of Fed-Ex | |
| Pissed Off In Philly... | 12/29/11 |
| UPS As A company Sucks Back And October Ups Claim They Send A Package To My House Which I Never Got I Called Too Check On It And They Told Me I signed for it and I Have The Package At The Time They Claim It Was Delivered I Was At Work And They Send The Police Out To My House And Say They're Going To Investorgate Now In That Same Month I Received A Replacement Phone From T-Mobile And I Put My Other phone In A Ups Drop box Like The Guy Told Me three Months Later Yes I Said 3MONTHS LATER I Look At My Phone BIll T-Mobile Is Charging Me For The Phone I Put In A Ups Drop Box....I Calls Ups And They're Saying We Don't Have Ya Package u Never Dropped It Off OooK Now We Got A Problem Cause Ups Lost My Shit And Now Acting Like I Still Have It I Gave Them The Location Of Where O Drop My Package Off So They Say Oooh I'm Sorry We Don't Have A Ups Drop In The Location Mind U I Standing In front Of The Drop Box So The Guy Tells Me Maybe U Still Got The Phone Or Maybe U Put It In A Blue Box...I'm Like Yo Wtf Are U Talking Bout I Know Where I Drop My Phone Now I'm Pissed Cause He was calling Me A Lair And My Phone Was Missing And I Had VERY IMPORTANT info in the Phone Since My Scroll pad On My Blackberry Stop Working I Couldn't Get The Info Out as I'm Typing This They Still Don't Know Where My Package is The Tracking # They Had Gave Me Don't Work At All And I Think Whoever Pick Up The Drop Box In That Location Has My Phone And Yes I'm Talking Bout An UPS WORKER If They Don't Find My Phone I WILLL BE TAKING LEGALLY Action Against UPS Cause The Building where I Drop My Package Off Has Cameras Where The Drop Box is I Know The Date I dropped It Off The Location And Time So UPS Is Now FUCKING WITH THE WRONG PERSON....I WILL BE SEEING THEM IN COURT...Note To UPS...I'M READY FOR WHATEVER I'm Build WESTPHILLY TOUGH....SOoo The Brown Can Kiss My Black Ass | |
| seen itall | 12/19/11 |
| UPS is a company which exploits it success to hide the reality of how it has come about. I have lived through and seen the horrible way ups treats it drivers and employees. This company is scandalas. Don't be fooled. Ask any driver in town about their work enviroment and let them tell you about it. With this tough economy ups has gotten even tougher on their emplyoyess. They run a very non-ethical abusive company that only benefits shareholders and managers above the operational level. Many drivers face divorce and alcohol abuse dealing with mentall and physical stress that is unpresidented and hiddem from the public. Support the Postal System and avoid this family destroying greed machince today. | |
| LISA NAGY | 12/12/11 |
| I AM DISABLED, NOTIFIED UPS I COULD NOT PICK UP EXPENSIVE ELECTRONIC ITEM FROM MY OPEN PORCH AND THEY WOULD HAV TO PLACE INSIDE DOOR. ITS ALSO WINTER AND I LIVE IN PA. VERY RARE, HE DID RING DOORBELL, USUALLY FIND UPS PACKAGES BY ACCIDENT SINCE WE USE GARAGE. I GOT UP RITE AWAY BUT HE WAS GETTING INTO BROWN TRUCK-HE DIDNT EVEN SLOW DOWN. I CALLED RITE AWAY BUT WAS GIVEN RUN AROUND, EVENTHOUGH PREVIOUS ITEM DAMAGED AND UPS SENT BACK W/O NOTIFING ME BY TRACKING TEXT SYSTEM SO I SAT HM 8 DAYS WAITING FOR MY PACKAGE. HERE WE R AGAIN, NO TEXT AND HEAVY BEAT UP BOX ON PORCH - I CALLED RITE AWAY, I. END SPOKE TO A STACY AT BUTLER PA'S LOCAL UPS, APPROX 3-4 MLS FROM MY HOME. SHE WAS RUDE, DEMEANING OF MY DISABILITY AND HUNG UP ON ME WHEN SHE ASKED ME WHAT DOES THE POST OFFICE DO? I SAID THEY GET OUT OF THEIR TRUCK AND HAND IT TO ME, I AM DISABLED -WST IS UR DISABILITY PROGRAM SO SHE HUNG UP ON ME -GUESS THEY DONT HAV ONE. MERRY CHRISTMAS HUH? SHE THOUGHT MAYB SOMEONE MITE COME TMRW OR NEXT DAY MAYB. GEE THANKS. GUESS BEING DISABLED IS TOO MUCH OF AN INCONVENIENCE TO UPS. COMMON COURTESY? NOPE NOT HERE IN BUTLER AS STACY SO POINTED OUT - I WASNT THE ONLY PACMAGE THE DRIVER HAD TO DELIVER. NO MATTER I COULDNT GET MINE INSIDE, GUESS THAT MEANS I DONT MATTER. OH, DID U KNO THE OVR $350 U NEED SIGNATURE FOR WHICH WAS TO GUARANTEE HE WOULDNT LEAVE ON PORCH ONLY APPLIES IF THE PRICE IS MARKED ON THE OUTSIDE OF THE BOX, HMMM HW OFTEN DO U C THAT? GUESS THAT WOULD B WHAT ONE WOULD CALL A LOOPHOLE. SO IF UR DISABLED DONT USE UPS, THEY DONT CARE - ONLY ABOUT GETTING THE NEXT PACKAGE DELIVERED. 2 WKS AGO THEY LEFT A $800 PACKAGE ON MY FRONT PORCH AND DIDNT EVEN RING THE DOORBELL, I WAS HM!!! LUCKILY IT WAS A LITE PACKAGE THATS WHY I CALLED AHEAD THIS TIME. ACCORDING TO STACY THE 800# PPL NEVER PUT MESSAGES IN THE COMPUTER WHEN PPL CALL - THEN WHATS THE POINT OF HAVING A CUSTOMER SERVICE, - OH YEAH, TO PRETEND LIKE THEY R DOING SOMETHING. NO MORE BROWN - THEY DO NO HELP DISABLED PPL - SHAME ON U!!! . | |
| rex loebker | 12/12/11 |
| Those of you bashing UPS should further your education. Spell your complaints properly and you would be a bit more believable. If anyone is full of it....it's you. And since you live in your perfect world, why don't you just snap your fingers and have your package magically appear... | |
| Pamela Ellis | 12/10/11 |
| I rec'c this in email today what a SCAM!!! After much attempts to reach you on phone, I deemed it necessary and urgent to contact you via your e-mail and to notify you finally about your outstanding compensation payment. During our last annual calculation of your banking and Internet activities we realized that you are eligible to receive a compensation payment of $2,811,041.00 USD. This compensation is being made to all of you who have suffered losses as a result of fraud, accident or illness. For more information, contact the UPS agent for the delivery of your cashier check ($2,811,041.00 USD). United Parcel Service (UPS) Name: Ford Hamilton Tel: +2348057294222 E-mail: ups.dispatch01@dgoh.org Please take note that you will pay a shipping/handling fee of $95.00 USD to UPS. Thanks for your patience. White Mary D. Programme Manager United Nations Human Settlements Program ------------------------------------------------------------------------------------ | |
| Rebecca | 12/7/11 |
| If I could possibly rate UPS less than 1 star I would. My first encounter was about 8 years ago when a delivery driver first asked my 62 year-old mother in law who is obviously severly unhealthy and unable to lift heavy items if she could help pick up the package and bring it in. As if that wasn't bad enough, he then DROPS the package (which contained a large tv) and broke it. When we contacted customer service we were told there was nothing they could (or would) do because it hadn't been insured, dispite the fact that the delivery man was the one who caused the damage! My second encounter was today in which I contacted UPS because according to their tracking info they had delivered my package and left it on my porch. When I called to see what was up they admittedly said that they had the correct address in their database but that the delivery driver had dropped it off at the wrong address. In 3 conversations, every person that I spoke with reiterated that they had the right address but the package was delivered to the wrong house. They opened an "investigation" but said they would not keep me up to date about the progress of the investigation nor would the deal with me if the item was not able to be obtained. They said that they would only deal with the company who sent the item and escentually that they would do nothing dispite this being obiously and admittedly their mistake. There would be no apologies, no accountability, nothing! I will never use UPS personally and if this goes unresolved I will contact the local media and tell people how rude, unhelpful, and unaccountable they are. I know mistakes happen, but for them to be the cause and not do anything to make it right is incomprehensible!! | |
| ZHAZHA | 12/9/11 |
| MY Rating is MINUS 100 for Yuma Az Foothils Post office . The women are untreated in the worst case of menopause in medical history journals. My parcel never did reach its destination, shipping was $30.00. I recommend one never counts on these INEPTS to be able to put parcels in a bin for delivery. THE UNTHINKING LIVING DEAD staff in YUMA FOOTHILLS AZ. They should all be fired on the spot for incompetence! Never again will I waste my money on a non existant service! | |
| loretta starnes | 12/2/11 |
| UPS is the WORST shipping company in the business. You pay for next day delivery, thats a joke with UPS. Its no wonder that FEDEX is kicking your ass. I ordered something from Amazon and paid for next day delivery. Needless to say I did not get it. I called amazon and asked them what happened. They had sent me an confirmation email saying that it had been shipped gave me the order number and when UPS picked it up. I ordered it in the morning of Dec.1 and by early afternoon I had the email that UPS had picked it up. I called UPS, spent almost two hours waiting on a supervisor but not before I had to make 5 calls, was cut off 5 times before I finally got a supervisor. This idiot told me that it would be Dec. 5 before it would be delivered. Gave me all kinds of bull shit about how amazon didnt get it to them.. when I had an email with the tracking number that UPS gave them when they picked it up. The people who work for UPS are indeed STUPID, its no wonder why they are always hiring people. They are all idiots!! As I can plainly see here I am not the only person that has had this kind of experience with UPS. Corporate fat cats would do well do get out of their cushy offices and get your ass down to these facilities and find out why your business is going down the drain with the rest of the shit. UPS is not a shipping business that I will be using ever again. I will also tell as many people, friends, family and anyone else that they need to use a different carrier.. UPS's brown box as their trucks are known for, are aptly described since they all are full o shit. | |
| Maria | 11/28/11 |
| I hate UPS! I've never dealt with such incompetent ppl in my life. I can only 100% guarantee they a run by a bunch of morons. Not only did I not get my package, the driver stated that I was going to go out my way to pick up a package I paid shipping for. After speaking to moron after moron all day, and getting a shitload of excuses and lies, I find out my package never left and they couldn't figure out who lied over and over again. How professional! Obviously you don't need a brain to work for UPS. That was proven to me today. | |
| Carl | 11/25/11 |
| UPS employes fraudsters. We have had packages that were never delivered to our long-term customers. UPS staff made a scan of a fake ID card, and the fake was so badly done, you could clearly see where it was doctored using Photoshop. This is an outrageous insult to customers to have your valuable goods taken by UPS then NOT delivered, and then for UPS employees to create fake delivery proofs. Legal action is underway against these fraudsters. UPS = Universal Pisspoor Service. | |
| Frank D. | 11/16/11 |
| Anything that I purchase that requires shipping will ONLY be from outfits that use shipping methods OTHER than UPS! I would rather pay more for an item, and be assured that Fed Ex or the Post Office would be delivering as I would be able to depend on timely delivery of an undamaged product. | |
| Deanna | 10/11/11 |
| My husband and I were on a 3 week vacation traveling from Oregon to Pennsylvania and back. While on this trip my husband was emailed documents to be signed and notarized in order to complete the sale of his late motherʻs house. He had been sent a UPS label with the documents for over night service and was told to return them as soon as possible. As we were coming into Gillette Wyoming I googled the UPS store on my phone. Tom tom was unable to locate the store so I called the number listed. A very nice person named Christina Geis answered the phone. She guided us to the store road by road and turn by turn staying on the phone with me while I called out her directions to my brother-in-law. My husband went in, they gave him an envelope for the documents, he handed them the label and we were done. They did not even charge us for the envelope. Thank you Christina for making a stressful moment so much less for us. You are the perfect example of real customer service. | |
| Janice Morris | 9/28/11 |
| First let me say that until recently, I have never had a problem with UPS, and my rating would have been 5 star. We now have a new delivery person. He has delivered my packages to a business address in an attempt not to have to go out of his way to deliver them to my home (where they were suppose to be delivered). His manager got him to stop that. After that, we have continued to have multiple problems. He has passed me on the road, stopped in front of me, and turned into a residence without a signal. He has thrown packages into the flower beds and broken plants. I emailed customer service about this, but received no response. The last straw was when he tried to deliver a package last week (Friday). No one was home and he left a notice on one of the vehicles in the drive, which I found by accident. The notice stated that he had made one attempt to deliver, and the next attempt would be the final attempt. He also gave two times for delivery, which would make us have to be home all day. Also he stated that the package had to be signed for by an adult, this was not true. My husband drove 15 miles to UPS and spoke with his manager. She seemed to be less than pleased, and told my husband that she would contact us after she spoke with him. That was Monday - this is Wednesday and we have had no word from her. The UPS delivery guy is afraid of dogs and particularly one of ours. This dog has never bitten anyone and our old UPS delivery man never had a problem with him. Since we know that the new guy has a problem, we always go out and retrieve our package (when he blows the horn) so the new guy does not ever have to leave his truck. Since he is suppose to bring packages to the door, he should be pleased with us not treat us in this disrespectful manner. There is no accountability --- PERIOD!!! | |
| MR. EL SALIS | 8/8/11 |
I am an army officer attached to the district officer of Al-brega district in the eastern part of Libya but now defected to Benghazi,I have some money i discovered from various raids we carried out here in Libya which I need you to secure for me if you will be trustworthy.It is $53,500,000.00(fifty three Million,Five hundred thousand United States Dollars). The fund have been deposited with a private security company in Europe for safe keeping with the help of some diplomats loyal to Gadaffi but now defected also.I will like you to clear the fund in your name while we keep the percentage on 50/50 bases since the fund will be in your name as the beneficiary.This means 50% for you and 50% for me.THIS FUND IS 100% RISK FREE as it was discovered after NATO bombing raid and has no trace. Note that I will be sending you the relevant documents that will enable you take possession of the fund for onward investment for our mutual benefit. All I need from you is as follows: 1.A letter of commitment (dully signed) that you will keep the transaction strictly confidential. 2. Your occupation. 3.Copy of your international passport or driving license for identification to the security company. 4. Your telephone and fax numbers for communication. 5. Your full permanent address. As soon as I receive the above information from you, I will disclose to you the name and the country of the security company and also my destination. I will forward your name and particulars to the security company to enable them contact you accordingly. I will also send to you a LETTER OF AUTHORITY to enable you clear the fund on my behalf. Note that this is a very safe transaction as this money cannot be traced because the crisis has already escalated into war. You can contact me on my personal email address: el.salis@hotmail.com Thanks for your anticipated co operation while i wait for your quick response. Regards MR. EL SALIS | |
| michael green | 8/15/11 |
| MY COMPLAINT STEMS FROM STUPITY AND LAZYNESS. OVE3R A MONTH AGO I HAD TWO PACKAGES FROM 2 DIFFERENT SHIPPERS. SENT TO MY HOUSE SOME HOW THERE WAS A MISTAKE ON ONE ADDRESS ONE HAD THE # 54 WRONG AND ONE HAD 56 CORRECT AND INSTEAD OF SAYING LIKE A NORMAL PERSON WITH A LITTLE COMMON SINCE LIKE EVERY OTHER DRIVER HAD DONE FOR THE PAST 5 YEARS WHO KNEW I HAD MOVE4D INTO THEW OTHER ADDRESS. BUT T6HIS SUPERVISOR TOOK IT UPON HIM SELF TO ASSUME4 THAT I MUST BE AT 54 EVEN THOUGH THE TWO PACKAGES HAD 2 DIFFERENT ADDRESS SO HE TOOK IT UPON HIM SELF TO LEAVE BOTH PACKAGES AT THE WRONG ADDRESS BECAUSE THAT WAS EAISER AND ADMITED TO ME HE HAD DONE JUST THAT BECAUSE HE SAID HE HAD DONE THATY A YEAR AGO WHICH WAS A LIE OR WE WOULD HAVE HAD THIS SAME PROBLEM BECAUSE I HAVE NOT LIVED THERE FOR ALMOST 5 YEARS. NOW HE ADMITED TO ME IT WAS HIS MISTAKE AND IF HE HAD TAKEN THE TIME TO DELIER THE ONE PACKAGE TO THE CORRECT ADDRESS IT WOULD SIMPLY BEEN WORKED OUT AND THERE WOULD NOT HAVE BEEN A PROBLEM. SO THEN I CALL UPS AND GUESS WHAT I WAs called a liar and was told i did not know what i was talking about that6 she had the proof right in front of her where the driver said he deliverd it which even after telling her i just got off the phone and randy vaughn told me it was a mistake she again to me not to keep lieing and again she had proof of where it was delivered because the driver wrote in the address even though he did not make the delivery to the correct address. i was not relly going to make a big deall about the whole thing until he accused the little fella who mowes my grass of being a thief abd sealling the packages. and now all of my packages i have to be home to sign for because he has stated it is a high crime area even though this is the first package that has disapeared in fifteen years.it gets better but i will leave the rest for ups because i think my gardner is going to sue ups for being accused of theft of somethintg he knew nothing about. and for slandering his bussiness he has worked so hard to build. any way even after knowing they made a mistake they still require me to do there work and i still have no refund after almost 2 months | |
| annoyed receiver of goods | 9/13/11 |
| In the yrs. that I've lived where I do and have packages delivered, I specifically request for orders to NOT ship via ups/brown. DO NOT USE BROWN/UPS IN NW WASHINGTON DC. They are undeniably the MOST UNreliable, unfriendly, incompetent delivery service I've ever encountered. WELL, I EVEN SPEAK for My neighbors. brown/ups never delivers on time. Never rings the doorbell, never pays attention to the notes left on the door when packages are expected. Upon hearing from friends of acquaintances who know drivers that work for brown/ups have a quota. they must hurry. there is no use in using brown/ups for this reason alone. They lazy -in-a-hurry-drivers couldn't care less. God forbid there's an emergency or something of sorts. Perhaps... someone could ship medicine or maybe paperwork for a job deadline. Goodness.brown lives up to it's name. the color of doodoo. | |
| DC ONE MAGAZINE | 9/13/11 |
| DO NOT USE UPS. We generally request any and all vendors, clients and distributors to PLEASE NOT USE THIS MOST UNRELIABLE SHIPPING SERVICE. rush rush to deliver, but always a miss. The worst ever. I'm seeing a big write up in the future columns about delivery service. Poor customer service people ! What a job to deal with irate and annoyed customers due to the drivers' lack of responsibility. sad. | |
| Stephanie | 9/14/11 |
| I think it's odd that I should pay for items to be packaged, and the employee at a UPS store just sets my stuff aside and gives me my receipt, expecting me to leave without seeing it packaged up and given a tracking number. Shady, shady, shady. That should never happen. It was birthday stuff, so I am assuming she wanted to open the items after I left and look for cash. I will never ship UPS again. She seemed so offended that I didn't trust her, as I waited until she served everyone behind me and THEN after much insisting, packaged the items in front of me, and attached a shipping label and handed me my tracking number. Hello? I have never met the woman before in my life. Why should I trust her? It's a business transaction, not a tea party. It should be done professionally! If there aren't enough employees to serve the people behind me, then that's too bad. I waited a long time and paid quite a bit more than I should have in the first place. I think that warrants her full attention from the beginning of my transaction until the end. That was really inconvenient and I left feeling completely put out. I hate to say it, but FedEX always has the best service and they would never do this. I'm sure of it. You've lost my business permanently. The lady's name was Anjali and it was this location: 12081 W ALAMEDA PKWY LAKEWOOD, CO 80228 UNION & ALAMEDA IN THE GREEN MOUNTAIN SHOPPING CENTER | |
| jay | 8/26/11 |
| Every time I see the Ups truck pull up I cringe, The packages are always crushed and damaged. The drivers are in such a rush they just tell you to call this number and it takes months to try and get reimbursed. This company use to be just awesome, now I guess it has become all about the money for stockholders. There is no service any more, what little service is left is such poor quality and they charge so much. They should change their name to UP united parcel and drop the service because there is none anymore. I am done using Ups from now on I will request some other method for my shipping. Fed-Ex lately has been just awesome,I think they are the new leader in package delivery. | |
| Patty | 7/8/11 |
| BROWN ABSOLUTELY SUCKS!!! I placed an order online from a company on June 30th, 2011 but cancelled within 10 minutes of doing so online. I was told the next day, by this company that it was shipped already via UPS. I did not want this product. I told the company that I had cancelled it. I was told that it was too late to cancel and that I would get it July 5th or July 6th. I heard a truck pull up on July 7, 2011 at 11:20 am but I believed it to be the local mailman. I went to check the mail and there was a small box on the steps. The BROWN truck already took off. I wished I knew the direction as I would have chased the guy down. I am not blaming BROWN for the order I did not want but the unprofessionalism and lying that went on to have this small box picked up has been unbelievable. I called on this same day, July, 7 2011 at approx. 11:30 am to speak with an agent in order to have this package picked up. I told the agent specifically, that I wanted the driver to ring the door bell, as packages have been stolen from here before. I was told that it would be picked up between 8:30 am and 6:00 pm on July 8th, 2011. I was home the whole day. I happened to look out the front window about 12 noon and the BROWN truck was making a delivery right across the street from my house (at an elementary school). The BROWN driver existed the school driveway slowly and looked over at my house and then continued on his way. I should have gotten in my car and chased the moron. It was approx. 5:30 pm and I called UPS. The agent said, "Hold on" after I told her that I had no pick up. She comes back on the phone with the lie: "The driver is behind on his route today. You can expect a delivery anywhere up to 11:59 pm today". I hung up on her. Did she expect me to believe this shit? This is a holiday week (4th of July). I called back about an hour later and I asked to speak to a supervisor. I was on hold for 15 minutes. The supervisor came on the phone and stated that the driver was not behind and his shift was completed at 4:00 pm this day. She stated that no driver works until midnight. I told her that I was well aware of this and that the damn foreigner who lied to me should be fired. She stated that the manager at the site of where the driver works out of will call me on Monday, July 11th, 2011 to give me a window of when the package can be picked up. Shit, another window (maybe from 7:00 am until 8:00 pm). (Imagine having a job in this great economy and you can screw off but still be employed)!!! WOW! BROWN YOU ARE GREAT!!!!!!!!!!!!! This is totally unacceptable. I DEMANDED ANOTHER DRIVER TO COME TO MY DOOR. Any time I order online (fortunately I do not do this often), it is always BROWN that delivers. WHY IS THIS!!!! I DO NOT WANT TO DO BUSINESS with these ASSHOLES ANY LONGER. About 3 years ago, this same driver (his supervisor is his best friend so this is pisa), dropped off a small package that was wide open with the packing slip missing. I went to the door immediately and saw the condition of the package. It so happens that this moron was making a delivery to the neighbor next door. I ran over as fast as my feet would take me. I asked him about the package. He states, we don't deliver open boxes. I said to him, I just received this package that was leaning up against the house wide open with the packing slip missing. He said, "What do you want me to do? I told him I wanted his supervisor's number as I wanted to make a complaint. He gave me the guy's name and phone number. This is how I found out that his damn supervisor was his bestfriend. Perhaps he gave him a raise that day. I think it was a Friday; don't they give bonuses and raises on that day? WHAT A GREAT PLACE BROWN!! YOU SUCK AND HOPE YOUR BUSINESS GOES DOWN LIKE MANY OTHERS HAVE. EVENTUALLY THIS AND EVERY OTHER COMPLAINT WILL GET YOU!! If more and more people are complaining, what goes around, comes around. | |
| MRS OLADEJO KADUNA NIGERIA | 7/14/11 |
| UPS KADUNA NIGERIA AND LAGOS HEADQUATERS INTERNATIONAL DIVISION IS THE WORST , I WAS DECEIVED THAT THEY HAVE AN OFFICE IN NORTH CYPRUS, AND MADE ME GAVE THEM MANY IMPORTANT VITAL DOCUMENTS MY SON SUPPOSE TO TAKE TO EMBASSY , BUT THE PARCEL WAS TAKING TO SOUTH CYPRUS AND THE ROGUE AIRTRANS AGENT IN SOUTH CYPRUS THREATENED MY SON THAT HE WILL RETURN THE PACKAGE IF MY SON DOES NT COME TO PICK IT, AND THE ROGUE UPS STAFF WROTE ON THEIR TRACKING SITE THAT THE CUSTOMER REQUESTED THAT HE WILL COME AND PICK IT, HOW CAN A CUSTOMER WITHOUT A VISA TO SOUTH CYPRUS REQUEST TO COME AND COLLECTIT , LIAR, THEIR MANAGER IN KADUNA OFFICE EVEN ABUSED ME THAT AM GIVING THEM PROBLEM THAT I SHOULD NEVER COME TO THEIR OFFICE, COS THE LAST TIME I GAVE THEM PARCEL FOR UKRAINE THEY PROMISED 5 DAYS DELIVERY BUT IT TOOK 14 DAYS TO DELIVER .THE LAGOS WOMAN AND THEIR BOSS IN LAGOS WERE JUST FABRICATING STORIESAND TOOK NO ACTION,CUSTOMER AND MY SON DOES NT HAVE A VISA TO GO TO SOUTH CYPRUS, MY SON ENDED UP NOT BEEN ABLE TO GO TO EMBASSY FOR VISA INTERVIEW, AND WHEN HE PAID SOME MONEY FOR SOMEBODY TO GO TO SOUTH CYPRUS TO PICK IT, THEY LIED THAT THEY DELIVERED IT THE MEANING OF UPS IS UNRELIABLE PARCEL SERVICE, EVEN IF IT IS FREE ,DO NT EVER GIVE YOUR PARCEL TO UPS , THEY ARE LIARS ,H8448180329 IS MY TRACKING NO | |
| Shelli and Jim Swartz | 7/20/11 |
| Just received a package from UPS today and the box was ripped open on one side of the box. I can't believe the delivery guy just left it on my door step --- we we home eating dinner when it arrived. Upon opening the box, we are missing a Nazi bayonet knife that I purposely shipped UPS to make sure it arrived at our home safely. It was bubbled wrapped inside a box filled with high school memoribia. I am so angry. This was a gift to my husband from his uncle who served in WWII. My children are totally devistated by this. How can I explain this to them? If I had even thought for one minute that this would not make it to my home, I would have packed it in my suitcase home to California. I am completely disgusted and disturbed by this. Our tracking number is 1Z 863 E01 03 5978 3677. Please let us know what corrective action we can take in this absolutely pathetic situation. | |
| Jim Longo | 7/30/11 |
| UPS refuses to pay for a $1821.56 COD shipment that was delivered by their driver at 7:30 PM and left on the porch without collecting the CERTIFIED CHECK OR POSTAL MONEY ORDER.The consignee has not reordered the motorcycle parts and they are not available anywhere other then us being the manufacturer.UPS reps have stated that we will be pain but this has been going on since May 11.2011 and they have issued a check in the amount of $156.47 that I refuse to cash and accept as full payment.UPS states that if the package is not insured then as per there tariff all they have to pay is $100.00 plus the shipping charges,I DISAGREE as their tariff 34.2 states RESPONSIBILITY for COD.s.UPON DELIVERY OF EACH COD PACKAGE WILL ATTEMPT TO COLLECT THE AMOUNT ON THE COD TAG,IF COLLECTION CAN NOT BE MADE THEN UPS WILL RETURN THE PACKAGE TO THE SHIPPER.UPS DELIVERED the package and all we ask for is the amount on the COD tag and they refuse to do so.I would like to know when we file suit in our local court where is their department to accept the legal papers. Thank you | |
| Jen | 6/22/11 |
| I am very disgusted after reading these posts. My husband works at UPS. He works long hours, misses family gatherings and bends over backwards to try and help the customer. He works in miserable heat with no A/C in a brown truck. All of his customers want their packages before they even ship. He busts his tail everyday and most of the time noone even says thanks. Everyone complains that they make too much money while most of them couldn't make it a day working for UPS. Come on people, can't you realize people make mistakes and everything can't be perfect. Fed-Ex makes mistakes too. In fact, I am sure your company isn't perfect either. Why can't we all just get along. | |
| Jenn | 6/27/11 |
| I sent a package towards the end of April, to my dad who would hold the package for me until I arrived because I was moving in with him. I arrived on the 24th of April, picked up my package, and opened it up to be disappointed that the television (only thing in the box) was broken. So, the next day, I took it to the local ups store where they gave me a phone number to call to get it shipped to the store where it needed to be shipped to "check it." Guess what? The address that they shipped it to was the same place where I had taken it before. Ok, no big deal, I understand there are certain steps that have to be taken to get things solved. I recieved my box back on the 27th of April, and they said that within three weeks I would recieve my check in the mail for my television. I said ok, and waited almost 4 weeks, thinking well if someone goofed, or it was being sent in three weeks, it may take a couple extra days, called and NONE of my paperwork had been sent to them NONE OF IT!!!! So then they had me call the store where I shipped it from, get them to send the information they needed. A week later when I still hadn't recieved my check, I called again, they still hadn't recieved the information, so I called the person from the store I shipped it from, they again while I was on the phone with them, faxed the information again. I called the ups 800 number again and they told me that they didn't know if they had recieved the information yet, put me on hold for almost an hour, checking back about every 20 minutes to see if I was still there, I think they were hoping that I would end the call and they could get on with their day. They said they had gotten their information and within the next few days I'd be getting my check. Called again the next week, still no check, this time I threatened to call the media and a lawyer. They told me yet again, they didn't have all the information. And they had no number for the claims dept, and couldn't transfer me over there, nor did they have an address or phone number for corporate, I told them that they needed to get their act together and get my check to me. The next week I called the media, and FINALLY got ahold of corporate, after threatening to bring the "customer service department" into it they gave me this address to put on my small claims paperwork 55 Glen Lake Parkway NE Atlanta GA, 30328, and didn't have a phone number for them. I did a reverse look up of the address to get the phone number and then got the 404-828-6000 number. Called and selected option 3, I don't really remember what option 3 is, but it was either that or 4 (again I was so angry at that point I just wanted to talk to someone who spoke english). I talked to a guy on the phone, he said someone from a different office will be contacting me later on, hopefully they do. I've been waiting long enough, next step is going to small claims court, and I will be asking for over the $300 it was insured for due to all the phone calls I've had to make, at least 20, and all the agrivation, fustration, and the cost for the court stuff. I mean it I've had it, and WILL NOT be using ups for future purchaces, it looks like my TV got kicked or something small and heavy dropped on it, it's flat screen is spiderwebbed out from a circle. | |
| Marci | 6/28/11 |
| I suggest you DO NOT USE UPS under any circumstances. They are unaccountable, have no customer service, and could care less a package gets delivered once they have your money. It is virtually impossible to get any action on their part ... believe me, I have tried! | |
| Jennifer S | 6/29/11 |
| Absolutely no customer concern whatsoever. The employees at up are excellent as long as they are not required to THINK or PROBLEM SOLVE. I have missed 14+ package deliveries because of several LAZY drivers, incompetent customer service reps, idiotic distribution center managers and the UPS corporate structure which simply doesnt value the end customer. The drivers REFUSE to buzz my new condo, they are lazy and PREFER to drop the package off at the main office DESPITE my ship instructions that clearly state (ON THE PKG AS WELL) "DO NOT LEAVE W MGR". Then, I go to the ship ofc to pick up, the clerk and mgr refuse to give me my packages because my id address doesnt match the shipping address. UMMMM, i have my mortage paperwork and the name is the SAME. wth?!? I have 3 business, three homes and NO, I cant have a separate ID for each address, who the hell really runs this company?!? TODAY, i am switching all my accounts to fedex and usps... ill just pay MORE to be finished with these people. BTW, thanks for the 7 day old chocolate covered strawberries? Yep, left in a closed office in 95 degree heat. Not to mention, the engagement ring that was 4 days late... who cares that i waited two days for delivery, or drove 25 miles to be denied pickup with proper ID, or paid for OVERNIGHT service?!? | |
| Gary | 7/1/11 |
| UPS lost my package that contained personal information and hopefully will turn up. The package was going to a location only 15 miles away. The hub reported that the packaged never arrived a maybe lost. I will never use UPS again if this package is lost for good. My identification is now being jeopardized. This is the third time this year that a package was lost and finally turned up weeks from the original delivery but has lost business for me because my delivery is late. Thanks UPS. As a past UPS employee I believe the quality nowadays is poor. | |
| Kasee | 6/15/11 |
| THIS IS HOW POOR THE SHIPPING SERVICE IS IN YUMA AZ UPS STORE ON 340 W. 32ND STREET IS. I HAD A PACKAGE SENT BACK TO VICTORIA SECRETS STORE MIND YOU THE VICTORIA SECRETS STORE GAVE ME A LABEL TO SEND IT BACK WITH .I WENT IN TO UPS HAD IT SENT BACK AND THEY MADE ME FILL OUT A SEPERATE PAPER WITH THE BAR CODE AND HOW MANY ITEMS WHER IN THE PACKAGE IT SUPPOSIVELY GOT SENT BACK RIGHT .WELL COME TO FIND OUT VICTORIA SECRETS CHARGED ME 5.99 FOR SENDING IT BACK AND THEY RESENT THE PACKAGE TO ME BECAUSE THE UPS STORE MESSED UP . I CALLED AND TALKED TO A MANAGER NAMED ALEX MIND YOU HE STARTED YELLING AT ME SAYING IT WAS NOT THERE FAULT IT WAS MINE AT THIS POINT I RAISED MY VOICE BACK AND REMINDED HIM I AM A CUSTERMER AND HE NEEDS TO REVIEW HIS MANNERS WITH CUSTOMERS .NEEDLESS TO SAY I WILL NOT DO BUSINESS WITH THAT UPS STORE EVER AGIAN HE SHOULD BE FIRED FOR YELLING AT CUSTOMERS AND BLAMING THEM FOR HIS WRONGFUL DOING . THANK YOU . | |
| Linda Marticek | 5/25/11 |
| I ALWAYS have a problem when anything is shipped via UPS.I have to stay home all day and keep calling the 800 number to "track a package" because the new drivers or covering drivers never can locate my home...Like yesterday for example, it was around 5:00 PM and my package hadn't come yet. So I called the 800 number AGAIN and spoke to a rep.Who referred to me as the famous Linda Marticek.Nice huh?Well anyway,he informed me the driver said my address was invalid and they needed a new one.I have only lived in the same house for 65 years!! He said he would call the locale depot and see if the driver could bring back the package.About 15 minutes later, a rep. from the Saddle Brook depot called and told me the driver refused to try again.He was on time with his other deliveries and I would disrupt his time table!! I will NEVER use UPS for anything again!! If a seller only ships UPS I will not buy from them again.. | |
| Robert L. Greene | 5/25/11 |
| 544 S. Indian Creek Dr. Stone Mountain, Ga. 30083 Some one have been knock over my mail box for 2yrs. straight. Not laterly! Now I'm experience mail come up missing. Sometime I come home mailbox door is wide open. Numbers of other reasons as well! I file a report with Dekalb Co. Police Dept. & Postal Services on West Mountain Pl. The 121 Marta Bus stop at that location. My claim was filed, stamp, approved, & I was giving a # to call Postal Inspector 404-608-4500. But, the # was no long in service. Seem like every where I go, I get the run around. People playing a lot of cat & mouse game! It very dispectiful. Please a very clean investigation will very much be apprecaite. Thank you so very kindly for your cooperation! | |
| employees | 5/15/11 |
| I am an employee of this rip off company and for all of you complaining about the crappy service your absoultly right. UPS even steals from their own employees taking time out of our pay checks every week shorting us pay, paying us at a rate that is lower than it should be then making us wait forever if they will correct the difference at all. Most UPS employees don't give a .... they slam your package around as if they were foot balls, if your package is not delivered on time chances are it was crushed,damaged,stolen or lost youll never see it. If they have items that fall out of the boxes they "damage it out" and its sent to some warehouse,so dont ship anything sentamental or not replaceable. I wish you could all see inside UPS,no one cares. | |
| No Name | 5/17/11 |
| The worst place. Wish I could put negative 10 stars for it. The people are RUDE!!!!!!!!! | |
| Dan Silagi | 5/12/11 |
| Ordered a diamond ring from Costco. Ring was supposed to be delivered by second day air, and sure enough, this morning, I got an update saying that the package was "Out for Delivery" at 7:36 AM from the UPS regional service center in Bound Brook, NJ, which is about 18 miles from our house. Here it is, 5:55 PM and the package has still not arrived. It's supposed to be delivered by "end of day," but that can be 9:30 AM or 7:00 PM. Since I have to sign for it (this is an expensive item), that means I had to take the day off and kill time. Couldn't even take a shower because I might not hear the doorbell. UPS makes it extremely difficult to get a live human in customer service on the phone, through serious sleuthing, I finally got somebody, who was all apologetic, but then blamed Costco for using the cheapest second-day-air message. Hey, I don't care if the package arrives at 7:00 PM; what I need is a window, maybe two hours, so the whole day isn't shot. Most other delivery companies will provide this to the recipient. | |
| Dan Silagi | 5/12/11 |
| Update, ring arrived at 6:15 PM. Driver said that the reason it was delivered so late was that he normally doesn't deliver in my area but UPS switched the schedules around because business was light. | |
| Johnny | 4/27/11 |
| UPS recently lost a package being delivered to me, and it looks as if a second package will meet the same fate. It most be a widespread UPS problem because the company that shipped the package is now using either United States Postal Service or FEDEX to ship. Hopefully, a combination of the competition, increased insurance claims, and lost customers will force UPS to tighten up their ship from the corporate office, to the hubs, down to the drivers. Hire more people for responsibility positions and the increased workload, the lack of supervision, culpability, and workload help is the reason for the lost packages - UPS's core business is delivering packages - and UPS is failing at it's core business. | |
| SPECIAL AGENTS ROMEL MANZANO & ROMMEL MANZANO | 5/3/11 |
| LOCATION:COUNTY OF KAUAI "FILING COMPLAINT" REGARDING UNSATISFACTORY SERVICES BY, GROUND SHIPPER FROM THE COUNTY OF KAUAI. INFORMING YOU,CORRUPTED GOVERNMENT OFFICIALS HERE,IS PURSUING IN INTERCEPTING ORDERED PARCEL OF BADGES SENT FORTH TO ADDRESS,PRIOR TO OCCUPATION.CERTAINLY,CORRUPTED UNDER COVERS,COMMITTING FEDERAL OFFENSES,WHICH IS CONSIDERABLY UNLAWFUL. VIOLATIONS: 18 U.S.C. SEC. 1962:RACKETEERING INFLUENCE CORRUPTED ORGANIZATION. 18 U.S.C. SEC. 1341:FRAUD AND SWINDLE (MAIL FRAUD) 18 U.S.C. SEC. 1343:FRAUD BY WIRE,RADIO, OR TELEVISION. 18 U.S.C. SEC. 641: PUBLIC MONEY AND PROPERTY OR RECORDS. 18 U.S.C. SEC. 285:TAKING OR USING PAPERS RELATING TO CLAIMS. 18 U.S.C. SEC. 2071:CONCEALMENT,REMOVAL OR MUTILATION GENERALLY. | |
| Brittany | 4/13/11 |
| Horrible!! | |
| Erik | 4/13/11 |
| This is in regard to the Stafford, Texas office. Please see the website listed for them and notice all the complaints dating back pretty far. I have chosen to try to get the corporate headquarters to be aware of this problem. However, I can not find a number to contact someone directly. The answerring service does not assure the right people know about this location. Please UPS, research the complaints about this location. I am still waiting on an overnight package that is a day late. I watch the driver, drive by. I called to inquire and they said I was not home at the time and he tagged the door. I watched him drive by. I described what he looked like. I still have no package and have wasted money on priority delivery, and took time off to make sure I was here. Tomorrow I have to make sure I am home, too. No one will tell me when my package will arrive. No one will tell me anything. | |
| elisabel suriel | 3/30/11 |
| "A CORRECT STREET ADDRESS IS NEEDED FOR DELIVERY. ups IS ATTEMPTING TO OBTAIN THIS INFORMATION." I received this msg. called the sender to verify the address and been home all day waiting on my package turns out that the address was correct. I called customer service to verify the address and it was correct. Therefore what is the problem, then I asked the customer ser. lady whom I spoke to said she was a superviser I asked her if I could talk to the manager. She told me that someone located in Atl. which is where I am will be calling me within a hour. She even admitted that it was a UPS error and that the person that was going to call me within the hour was going to send it to me today. 30min later I get a call from a person whom named herself Kim then she hung up with out sloving anything or gving me a time my package would be delevered customer service sucks big time and to make it worst the ups truck never showed up at all all day but it's the customers fault i guess..from hear on out iam using fed-x never had 1 problem with them.. | |
| Mary | 3/18/11 |
| Package I promised to ship to a customer was placed on the wrong truck. I called the 800 number and spoke with a customer service representative who was horrible. She spoke very poor English, which made the conversation ever worse. I requested that I be able to speak with a supervisor and she argued with me until I insisted on speaking to a supervisor. She indicated there is no way to get in touch with the local center here in Savannah, GA. She placed me on hold and after 20 minutes the line was picked up and disconnected. After I was hung up on, I called the 800 customer service number and was assisted by a lady who spoke English well. She took the information and told me she would have the local center call me. After 35 minutes they did and the offer was for me to pick up the package from the driver's whose truck it had been placed on incorrectly, which I did. UPS needs to train their representatives better and make sure they can speak English if they are answering calls from the U.S.!!! | |
| GB | 3/24/11 |
| I am OUTRAGED that UPS has now subbed their call center to several other countries so that it is no longer possible to speak to someone in the US!!!!!!!! The QUALITY OF SERVICE ISN'T EVEN WORTHY OF 1 STAR! It took me over 1 hour to talk to someone in the US (I had to call the Freight Division and they were able to get me to someone in the US) who supplied an answer to my question within a minute! Outside of the US they are trained to give you only general answers which aren't always suffient for your needs and THEY REFUSE to direct your call to the US. They keep you on hold a long time (I consider 20 minutes to be a long time as that would not have been done in the US in the past)and are RUDE! They directed my call to some foreign speaking country that could not speak any English at all! I ship antique items costing $$$$ and on occasions I need to speak with someone who is well informed on the other end and that just isn't possible anymore! I have shipped with UPS since the late 80's with my business and will cease any future work with them! SEE YA UPS! HELLO FED EX! | |
| Nicole | 3/14/11 |
| antonette, the operator manager in secaucus, nj is the most unprofessional, rude and unhelpful individual i have ever had to deal with. at this time and state of our economy, i guarantee she can be replaced by someone who can actually carry on an adult conversation with a paying customer! absolutely disgusted!!! | |
| Patrick T Calpito | 3/7/11 |
| I want to start by saying where has the customer service gone these days??? I live in Washington State and mad a purchas from AAA-toner. I payed for 2 day delivery air, I found out that they sent it ground not air. How i found this out was the order was sent out on friday and recived a tracking number on monday because the company i ordered from was closed on saturday and sunday and couldnt get a tracking number. Monday morning i found out the package was in the Portland Oregon plant and was scaned in on sunday, but the package was air to seattle Washington so i asked why it was in Portland Oregon, And what i found out was a suprize on my end. They did ground all the way because of the weekend they had two days extra to play with on delivery time so they could save on their end of air delivery. But they charged me for air and it cost me $55.00 So where is the savings for me as the customer I ask?? Their is none so brown is a company that just dont care about their people who use them. And their moto is how can Brown help you?? Well here is how they can help you, wipe your rearend and you have brown so they talk crap but dont do what they say. And customer service sucks as they hung up on me twice talking to the socalled suppervisor. So two day air is not a value when their is a weekend involved. BROWN TALKS THE TALK, BUT CANT WALK THE WALK!!!!!!! | |
| Bruce Brown | 3/10/11 |
| I had purchased a $1000.00 plus trolling motor for my boat and shortly after the purchase the electronic board went out and no problem motorguide said just mail it back (60 miles away) and they'll put a new board in it at no charge and send it right back out. Well the UPS store on Freedom Pkwy packed it $100 plus and might I say this store manager/owner is one of the ruddess persons I ever encountered running a business. Well they mailed it out and it got there 2 days later with the base guide casing broke in pieces. Now 2 weeks later after the UPS claims department has been contacted and several phone calls to them and them stating they were coming to review the damage and still we have seen no one. UPS it took little companies like the one I run to get you started and you keep it up it will be the little people that stop using you and you'll regret that. | |
| Seyhan Gul | 3/1/11 |
| The UPS name should be changed as UTS (United Thieves Service). I live in Turkey and recently sent some documents to Serbia in UPS envelope. I put Euros 200 into a smaller envelope and put that together with the documents. I know that it was risky to do something like that, but I thought I could trust in this company. Guess what happened! The envelope is lost!!! Obviously one UPS person opened the envelope, saw the money, took it and threw other documents away! Besides they sent me an invoice as if they have delivered the envelope to its destination!!! They are really barefaced thieves. | |
| Lawrence F | 2/22/11 |
| I shopped online and paid for a next day delivery which took UPS for ever.As I write at this moment, no one knows where my $110 packet is. Even after calling the customer service the whole day and going to their Minneapolis office. The packet was not delivered on the due date so I called and asked for it to be but ON-Hold for pick up. After 10 minutes, it was updated on their site that my packet has been put on hold for pick up. When I reached their Minneapolis office on Tuesday 02/22/2011, my packet could not be found and all they could tell me is that it is out in a truck. I did not mind, unfortunately, I reached home that night and still could not find it. SHAME SHAME SHAME | |
| Heather Smith | 2/15/11 |
| I wish I could leave a -5 stars. While the packages I order usually come on time they are delivered by knuckle dragging creeps who don't knock or ring the bell to let me know they're here. Instead they leave a giant box with the word "COMPUTER" in large black print on my porch and speed off. Luckily I heard the truck or I'm sure it would have been stolen by someone driving by. Then today I'm waiting for a package, I see the truck down the block a ways so I wait in the living room for them to stop. The driver walked half way up the walk and threw the package the last 4 feet onto my porch! He THREW it! The box is marked fragile and this lame-brained neanderthal can't make it the 10 feet to my door to leave the package on porch? I will never order anything to be delivered UPS again. I would rather pay $100 in shipping then ever have one of these idiots handle something I have ordered ever again. | |
| Can't Say | 2/3/11 |
| I currently work for ups and can not stand the company or the union it uses. I was struck in the face by a falling package at work 2 nights ago and was cut open in 2 places on my head. While performing first aid, the shop stewards and supervisors find out I'm applying for supervisor. What am I told, oh if I want any hopes of becoming a supervisor, I can not file an injury report. So here I am with a possible skull fracture being told if I want to better my career, I have to go to doctor and pay for any propblems my self instead of workman's comp. Not first time they screwed me over either, almost broke my foot before too. Also heard a supervisor got hurt on job last week and he is not being allowed back into work so that they can finish his termination papers before he can get a chance to claim workman's comp. Screw ups, I may have to work there so I can at leasdt have a job, but you are a bunch of corrupt insert string of profanities. Never work for ups, the union and company both screw you. | |
| graham moorhouse | 2/4/11 |
| this company sucks i package was to be delived 2/4/11 not delived they resaculed for 2/7/11 it took over 1 hour of being on hold with customer service to be told there was nothing they can do no deliverys on sat.WELL UPS THE US POSTAL SERVICE DELIVES ON SAT. THE COMPANY I BROUGHT MY ITEM FROM USES UPS ALL THE TIME ON MONDAY I WE TALK TO THERE CORP OFFICE TO SWICTH TO US POSTAL SERVICE BECAUSE UPS NEEDS TO GO OUT OF BUSINESS WHEN PEOPLE SPEND THERE HARD ERNED MONEY THEY WANT AND SHOULD GET GREAT SERVICE WALL STREET MAY BE DOING WELL BUT MAIN STREET IS NOT. SO EVERBOBY STOP USING UPS. | |
| Jaydee | 2/5/11 |
| UPS almost killed me! I had a package of necessary medication shipped second day delivery. It took 18 days to arrive! In the meantime I had to go to an emergency room and pay $1,500 for a prescription! I had just moved to a new area and didn't have a personal physician yet. I have never used UPS since and I will not do business with any company that uses them for shipping. | |
| very upset | 2/5/11 |
| still waiting for my order from amazon.Have recieved orders by usps ordered at same time.Wheres my order???? | |
| not happy | 1/18/11 |
| i shipped a 30,000.00 shipment. When i called to get my shipment class and tell them what i wanted for insurance the person told me the class and where to type in my insurance value. my shipment left on dec 9 2010 and when the buyer got it the thing was damaged beyond repair. inspection of the equipment came in at 29,600.00 and they put the claim into ups. ups then calls the buyer of the equipment and tells them that i dont have any insurance and i would be out the 29,600.00. they said that i didnt write the value in the right place so they where not paying me the money and it was my loss not thiers and the letter stated they did do the damage but without me writing the insurance value in the write place they werent paying even know an ups employee told me where to type it which i did. ups must be able to damage other peoples shipments and get away with it, if i would have done this i would be in jail. good old corporate usa. iam in danger of go out of buisness do to i have to pay the buyer back in full. | |
| Sabena Solomon | 1/5/11 |
| UPS HIRED MY SON IN AUGUST 2010 TIL DECEMBER 2010, I GUESS THIS WAS THE START OF THE SEASON WHEN THEY WOULD NEED EXTRA HANDS, BEFORE HIS HIRING A BACKGROUND CHECK WAS DID ON HIM THE BACKGROUND CAME BACK THAT HE HAD A SOME CHARGES ON IS BACKGROUND, BUT HE WAS HIRED ANYWAY AFTER THE HOLIDAY SEASON WAS OVER HE WAS TOLD TO RE-APPLY AND THAT IT WOULD NOT BE A PROBLEM THEY DID ANOTHER BACKGROUND CHECK AND THE SAME INFORMATION WAS ON THEIR WITH THE FIRST BACKGROUND CHECK NOW THEY TOLD HIM THAT HE COULD NOT WORK BECAUSE OF HIS BACKGROUND. IT WAS OK TO EMPLOYEE HIM FOR THE HOLIDAY SEASON BUT IT IS NOT OK TO EMPLOYEE HIM NOW WHAT KIND OF CORPORATION IS THIS TO USE PEOPLE BREAK THERE SELF ESTEEM LIKE THIS. ALL HIS SUPERVISORS HAD NOTHING BUT GOOD REMARKS ABOUT HIM HE IS NOT A BAD YOUNG MAN THE TROUBLE HE GOT, HE DID A YEAR ON PROBATION.THIS WAS THE FIRST REAL JOB AND HE WAS SO PROUD TO BE EMPLOYED BY UPS. THIS IS FROM A VERRY CONCERN MOTHER. | |
| C Edwards | 1/7/11 |
| I have two packages coming for me to fix my furnace with, one was sent overnight to be delivered tomorrow and the other had been scheduled for Monday 1/10/11, but the online system set it for early deliver today and it was that way all day until it reached the Indianapolis Hub. Then, it changed back to monday 1/10 - after I took a vacation day to be sure I was here when it was delivered so I could have my furnace back online tomorrow. I called corporate, I spoke with our hub and while everyone sympathized, nobody was willing to take that extra step to meet the new delivery date their own system set. They have no accountability whatsoever. I only have 10 vacation days each year and the value of one of those days far exceeds a full weeks pay in and of itself considering I earn 1 day for every 36.5 days worked. This is wrong, if their system has the ability to set new expectations and delivery dates and then change them back with no consideration to the recipient or their own schedule.It is my opinion that UPS is legally and morally obligated to ensure that it meets to obligations when they change the delivery dates and times - not to ignore the change as if it hadn't happened. | |
| Betty j Lee | 12/26/10 |
| My daughter was visiting friends and family in California, and on the day she left to come back to Arkansas she shipped a package, containing date sensitive food, using your three day delivery service at a cost of $57.73. The package shipped from Fremont,CA. on Dec. 14th 2010, it went about 15 miles south east to Sunnyvale, CA. then it went to San Francisco, about 50 miles north from Sunnyvale, on the second day Dec. 16th, it arrived in Oakland, CA. across the bay from San Francisco and about 15 miles north of Fremont, where it shipped from two days prior to that. From there it passed Arkansas and went into Kentucky arriving on the 16th. It arrived in Little Rock on the 17th (the scheduled day of delivery) The package was not delivered to our home until the 20th. SO, what she paid $57.73 for was three days late in delivery. Needless to say the Sour Dough bread that was in the package was molded. I had packages shipped from here to Fremont and other Bay Area Cities by Priority US mail and they arrived at there destination in three days. I will NEVER use UPS again. No direct person to complain to or find out what the problem is. I feel that my daughter should have a refund on this shipment. | |
| Tyler S | 12/27/10 |
| Horrible company that will delay sending packages that are ahead of schedule to make thier "faster" services more appealing. I had a package arrive at a UPS center about 100 miles away from me early Friday and it hasn't moved since, it could have got here today (a dey earlier than the estimated delivery date) however they refuse to ship it til me until it. They also refused to hire me for seasonal work since a 30 min. drive wasn't efficient enough for them. All and all, screw the UPS. | |
| Samantha | 12/21/10 |
| 1 star and that's only because there is not a zero star option! Paid 36.00 to get a package 2 day air due to travel plans and the day the package was due to arrive, it did not despite the customer service rep assuring me it was on the truck. The next day the same song and dance, "it's on the truck". Finally at 10:00 pm at night the tracking site updates with "THE PACKAGE WAS MISSED" See below. So now I am stuck between missing my flight and waiting all day to claim this package since they have until 9:00 pm to deliver or else risk leaving it unattended for 5 days in the elements. The customer service rep said " Have your neighbors get it"at I am new to town and don't know my neighbors nor should I have to explain this to UPS, as I made a purchase, paid the fee, and was guaranteed my package would arrive on 12/20. What does the word guaranteed mean anyway? Is 2nd day air really just code for special fee UPS gets to charge me to stress me out, ruin my travel plans, ruin my daughter's Christmas ? THE PACKAGE WAS MISSED AT THE UPS FACILITY, UPS WILL DELIVER ON THE NEXT BUSINESS DAY KNOXVILLE TN 12/21/2010 21:05 THE PACKAGE WAS MISSED AT THE UPS FACILITY, UPS WILL DELIVER ON THE NEXT BUSINESS DAY KNOXVILLE TN 12/21/2010 20:55 DESTINATION SCAN KNOXVILLE TN 12/20/2010 13:33 LOCATION SCAN KNOXVILLE TN 12/20/2010 13:17 DESTINATION SCAN KNOXVILLE TN 12/20/2010 12:58 ARRIVAL SCAN KNOXVILLE TN 12/19/2010 06:08 DEPARTURE SCAN ROANOKE VA 12/18/2010 15:33 ARRIVAL SCAN ROANOKE VA 12/18/2010 08:05 DEPARTURE SCAN RICHMOND VA 12/18/2010 02:44 ORIGIN SCAN RICHMOND VA 12/17/2010 20:49 BILLING INFORMATION RECEIVED 12/17/2010 17:51 | |
| marion hartman | 12/16/10 |
| the service of your corporation is very poor. I have a delivery and at this time,3:25 eastern time, am still waiting for said package. this material is time sensitive. the manufacturer sent the package out to kentucky on monday dec. 12 , it is now dec 16, and I have not yet have my package. It came out of Secaucus which is less than 10 miles from the facility. You will probably do nothing with this but I guarantee you I will tell everyone I know about this mishandleing of the situation. 4 days is not acceptable for an overnight delivery. | |
| Debbie | 12/15/10 |
| I have been working with UPS as a Driver/Helper for the past 2 years I love the challage and the fast pace. But last year I was working with UPS and on Dec the 11th I was headed to meet my driver and I had this stabbing pain in my left flank. I turned around and went to my mother's home which was 2 minutes away, I told her something was wrong. I was in so much pain that I was taken to the emergency room after calling my driver letting him know what I was doing. I was diagnosis with a tumor on my kidney which the main artery was bleeding into my kidney, I was tranported to faixfax hospital for emergency surgery all along my family was letting UPS know that what was happening. UPS was told by my sister that I would not be returning to UPS the rest of the season due to the tumor. Upon returnig my uniform with a note from the doctor to my diver and a gift for him, I through everything was ok. But this year when I applied I was told I had a negative and that I could never work for UPS again, I asked why and was told because last year I worked a couple weeks and quit, which wasn't the truth at all. I even, this year took a letter showing what happened last year and all I got was a run around. Wow even with a doctor's excuse it doesn't make a difference. Now what do I do, I really enjoyed working with UPS. | |
| Muriel. R | 12/7/10 |
| If there was a "0" Very Poor, I would select it. I come to notice on most of my UPS delivery encounters that there is always something that goes wrong.(eg: 1- The driver leaving the package in an open area that is accessible to the general public (outside of the residence, or they leave your package in the mailbox room, instead of dropping it by your doorstep (which is 20feet away from the mailbox), or 2- The lack of time respect, when they give you an estimated time of delivery, they don't usually respect it and go way over the estimated time. As if one can afford to waste their time to wait for that UPS driver to arrive. 3- Poor customer service system. There are no follow-throughs when a customer reports a concern. UPS has POOR business practices, at least for us here in U.S FEDEX tends to be prompt, professional and effective. Unfortunately, as a customer that orders stuff online, we don't get to choose the mailing carrier, but I wish, they would give us a choice between USPS, Fedex and UPS, UPS would be my last choice. | |
| Kaitlyn Grace Sandercock | 12/10/10 |
| UPS is the worst place to get anything shipped from. I left a note on the door with my signature and the person still wouldnt leave my package. I am VERY upset right now!!! And I still dont have my package. | |
| Rob | 12/11/10 |
| You people couldnt do our job on your best day. You have no clue of the magnitude of our company. Millions of pkgs reach their destinations everyday. We have almost 500,000 employees and are 103 years old. There is a reason for that. Its easy to complain without walking in our shoes. We are world wide and blow FEd Ex away when it comes to service. Thats funny for being such a crappy company we got about 500,000 hits a week on our job site during the holidays. Think before you speak. | |
| Donna Russ | 12/13/10 |
| UPS is a poor excuse of a company!!!They were paid to deliver a package and they lost it( no it was stolen)and all I was told was to get over it. The UPS in Montgomery AL wouldn't even look at their camera to see who took it. They don't care about customers all they are after is money. How come they can charge to steal from us and that is legal? Be wise DO NOT SHIP UPS Tell everyone to stay away. | |
| Bobbie | 11/29/10 |
| Please, can somebody tell me who to report a driver running and over and killing my little dog in my driveway, looking at him and then leaving without telling me. I watched him from my doorway stopping by his body, while I was keeping my other pets inside till he left. Elvis had just been put outside for a minute. He was my heart and on my lap or nearby constantly for eight years. I'm so heartbroken I can't stop crying even two weeks later. I spoke to his supervisor, Rudy in Ft.Walton Beach, who said he would get back to me after talking to the driver, but he won't answer my calls now. I'm a great grandmother in my seventies, and needed that little dog for companionship to love, and he could have lived another eight years my vet tells me if the driver had not been speeding in my long driveway in the country. We had warned him to watch out for our pets before and slow down. Our first driver who recently retired had delivered to us for the eighteen years we've been here without killing our pets. I did not even get an apology from this new driver. It's just a tiny black chihuahua dog to him, but he was my world and a considerable investment. | |
| | 11/29/10 |
| Dear UPS, your hiring manager here in pa. is very rude, or that man had been having a bad day. because i'm trying to get a job as a helper. and was told that when i get the e-mail sent to me, that i should follow it to the T! he didn't sound to happy and yeah i'm still wait for that e-mail!!!! and this 7hours ago. how's that for UPS help. | |
| Miss Treated | 11/24/10 |
| Dear UPS your worker provided a very negative experience for me today and right before the Holiday-oh how horrible. How about no star for tonights service because it left me with a bad taste in my mouth. Sincerely, Miss Treated Mcallen, TX | |
| Robert | 11/15/10 |
| For the second time in less than two weeks I have had to contact ups about a package I was expecting. It turns out that in certain cases packages are turned over to the local post office for final delivery While this may be a good idea in some cases, this flintstone based delivery service does not give the updated information i.e. your shipment was turned over to local post office for final delivery. The tracking just stops Next time I use dhl or fed ex or beg the shipper to just use usps in the beginning unless this shipper can get a clue that we are now in the 21st century and update its system. ups needs a new company logo, one that displays its current business practice........the new logo, an ostridge with its head deep in the sand | |
| Missy | 11/12/10 |
| UPS is the worse!!! I will never try and use them again. They suck and their customer service reps just keep saying "sorry" "sorry". UPS sucks dirt. | |
| phil | 10/29/10 |
| Your driver on 10-29 driving doubles on 395 tried to force me off the road. License #p241601 IL plates | |
| Jen | 10/24/10 |
| the worst mailing service in the world! very poor quality... don't use UPS. | |
| lisa mJones | 10/14/10 |
| Too bad that a company this big has no direct contact information it is rediculous even the employees cant get in touch with anyone we called about ten automated numbers only to be directed back to the first number it is very frustrating | |
| candace ross-scheer | 10/11/10 |
| The manager of the Huntington,NY service center, Kevin English hung up on me. I had a package overnited, missed first day, and then UPS "said" I was closed for holiday, untrue. I am a business who lost a good customer. There is no was to get in touch with corporate office. | |
| Dr. Lon S. Aucker | 10/7/10 |
| I live about 30 miles east of the nearest UPS dock in Albuquerque. I have had two diffrent vendors send shipments to me over the period of the last month. In both instances, the notation on the tracking progress report was: "A CORRECT STREET ADDRESS IS NEEDED FOR DELIVERY. ups IS ATTEMPTING TO OBTAIN THIS INFORMATION." They were doing no such thing. They were doing nothing until I called custommer service at CORPORATE HEADQUARTERS twice and threatened to get in touch with the CEO unless someone lit a blowtorch under someones butt to get some action at geting my packages delivered "TODAY". What a joke - - TODAY? - - ; there is no such thing as TODAY in the world of UPS. I live in NEW MEXICO, the land of MANANA. UPS is in full swing with tomorrow, or the next day, or the next day, or whenever it suits them. They waste one day not getting it done. They waste a second day putting (ME) the screeming customer off by not answering the phone, not providing phone numbers, not being able to look up a package by Name, Address, phone number or number of unborn children. They waste a third day making promisses they don't intend to keep. Maybe, just maybe on the forth day [which is now 7 or 8 days after the package was shipped], you might expect to get your package. UPS sucks, big time!!!!!!! AND ALWAYS, THE CUSTOMER SUFFERS!!!!!!! | |
| Fern Skinner | 9/23/10 |
| No Stars! I have been on the phone all afternoon trying to get a package that the Greenwood S C office said had already been delivered. After much sloppy treatment and getting nowhere I became very angry. The girl in the Greenwood office thought this was very funny. I did not! Finally in order to find the package which was for a customer for our small business, we went door to door in our neighborhood and found the package at another address at 7 p.m. This is the poorest run company I have ever delt with, I firmly believe that in the future they will fail and I will not feel sorry for them nor their employees. | |
| Joseph Boyle | 5/10/10 |
| Took 11 days for a misdelivered package to be picked up. This occurred after a series of calls to UPS customer service. The day after it waS finally picked up,my wife and I where leaving and noticed a UPS truck. We stopped a delivering driver, returning to his truck ,with the same package we had picked up the day before. We stopped the driver and explained that the package was for an address in the next town(it took 3 minutes on google to find the correct location). Over the next three days the delivery of the package was attempted again(3Xs) and delivery attempt notices where left.And by the way the condo that the delivery was being made has been vacant for three years. Joseph Boyle 1Bedford A West Palm Beach,Fl33417 | |
| Richard Irons | 5/14/10 |
| My wife of forty-seven years is presently bed ridden after two back surgeries. I was out of the house for a short while and UPS attempted to deliver a package requiring an adult signature. A notice of delivery was left on the door since my wife could not get there or converse with your person in any way. After arriving home I attempted to find a way to contact UPS so I could meet the driver somewhere on his/her route. No easy way to do this.... I left my wife alone again and went on a search for a "brown" truck, this search took about ten minutes. The driver contacted two other drivers in the area and gave me directions on how and where to meet the proper truck. I met with your UPS driver and signed for the package containing my wife's medicines. The two drivers were both very helpful and I am very, very grateful. After arriving home the first driver called to see if all went well. His cell number is 803-507-1896. I do not know his name; however, please give him a huge thanks. | |
| New Business | 5/17/10 |
| We have a business opportunity for UPS and they have NO CORPORATE phone number for us to reach the company. This customer service line is pathetic and has NO idea what we are talking about. Hey UPS - take our business opportunity for you and SHOVE IT! | |
| Gail Miller | 6/2/10 |
| I want to alert your company to a chronic problem that I have getting deliveries to my home. I live in a largely rural county in Texas, Nacogdoches County. Your delivery center is in the nearby town of Lufkin, TX, about 30 miles away. My physical address is 184 County Road 512. I get my mail at a PO Box. There is only one CR 512 in Nacogdoches County, and there are only two houses on the road. My house has my name, Miller, and my house number, 184, on a large sign by the driveway. EVERY time I order something that ships via UPS, the following problem occurs. When I try to track my package, the delivery history contains notations such as "No street address," "No house number," or "Need apt. #." Then after several days they mail a postcard to my delivery address, which goes nowhere because this is not a mail delivery address. Why would they bother to mail a card, if they think they don't have a complete address? Don't you people have Mapquest? Oddly enough, there is NEVER a problem with delivery if the shipper uses FedEx! What is your problem?? I tried to report this via your tracking email "service," but kept getting a message saying my information was incorrect or incomplete. It wasn't incomplete, and the message wouldn't tell me what it considered to be incorrect, so my email couldn't be sent. I am astonished and frustrated at the incompetence that I consistently encounter when dealing with UPS, and I thought someone in your corporate offices might like to have this feedback. | |
| Richard P. | 9/19/10 |
| Have always used UPS. Even developed business friendship with local driver. However, after shipping merchandise from Englewood, CO to Commerce City, CO to Oklahoma City, OK then finally destination depot at Little Rock, AR for delivery at business destination in Blytheville, AR. Custom made box and merchandise content arrived severely damaged. The extent of damage represents forces in handling that represent the large box being dropped on one end or the box driven into an object with such force to cause the merchandise content to break thru heavy-wall container and metallic part of comtent penetrated with cutting force. All said and done, the cost to ship exceeds $270. This abusive and irresponsible handling of my shipment is credited to one of the route segments mentioned above. Did UPS just begin learning how to handle shipments marked as to "Top" and "Up" to give indication of proper handling of box? Trust that UPS will be strongly challenged on this one!!!! | |
| Akintola F | 9/21/10 |
| I got an email on Monday, September 20, 2010 2:51 PM about an about an undelivered parcel meant for me. From: "UPS Corporate Headquarters" UPS Corporate Headquarters 55 Glenlake Parkway, NE Atlanta, GA 30328 Am asked to pay for an insurance before the parcels would be sent to me. Please I need the email address of the officer I can verify the truth from. Can you help? From Akintola F | |
| Sandra E. Shaw | 6/13/10 |
| We have been having problems with delivery for 5 years now. We have lived at the same address for that amount of time. If the driver cannot find us, he just takes the package back and does not try to deliver it. The directions and phone number come with every package. My husband is disabled and needs medicine every month and our dog is on medicine that is very important also. We have repeatedly called the main office in Chipley, Florida to complain, and the problem has not been corrected. Unfortunately, the orders come from people who only us UPS, otherwise we would find somewhere else to get our medicine. This last delivery was to be made on 6/10/10 and now will be delayed until 6/14/10. This is unacceptable! I pay $11.98 for shipping every time and am not getting the service I have paid for. This is the third time in a row that it has happened. I would strongly suggest you get in touch with Chipley and find out how to rectify the situation. I would also like a refund for these shipments. This is not an acceptable way to conduct business. I drove a semi-truck for 7 years and no matter what happened, I delivered on time and to the right address. Thank you in advance for your consideration. Sandra E. Shaw Tracking Number 1Z417T7T0359053773 Reference No 92249 | |
| AKILAH SIMMS | 6/16/10 |
| I can not believed the unprofessionalism that was just displayed by your Franklin Park office in Illinois. How about I waited in my yard, because knowing UPS is delievering my parcel it's always a problem, so i waited, the truck drove right past me sitting in my yard and seconds later said he attempted to deliver my package, wow! I have complained, complained, and complained. No one seems to care and It is sad when you pay for overnight shipping you do not et your package until 4 days later. Karen, Jullio, and Joe in the Franklin Park office sucks!!! They need to give this job to someone who wants it. This is not customer service. The drivers are so lazy they often say they attempted a delivery when they didn't even stop. i am so outdone and ups really need to call themselves don't care if you ge your parcel or not. THIS IS AN ONGOING PROBLEM EVERY TIME UPS SHIPS I WISH SOMEONE WHO CARES WOULD SO SOMETHING, 1Z6122550340234741 | |
| Mary Jackson | 6/18/10 |
| I have never been so enraged!!! I have a daughter who is diabetic and relies on an insulin pump to live. Supplies were sent two day air on 12JUN2010, it is now 18JUN2010 and I have taken THREE days of work off to be at home to sign for her diabetic supplies. Every day I check the website and call your 1-800 number and am told it will be here tomorrow, well tomorrow has come and gone three times and my daughter has run out of supplies and has gone back to injections, greatly affecting the management of her diabetes. That is outrageous, what would you do if your child needed medical supplies and the incompetence of a company to deliver as promised caused them harm. I also have had to use three days of vacation time, now possibly more to wait for UPS to deliver. then when I call customer service, everytime it is in a different country, where they barely speak english and have no clue on the critical nature of my situation. What kind of a company are you running? Please try to imagine yourself in my shoes, my daughters health in compromised, I have lost vacation time from work, all for what? I will NEVER use UPS by choice again and do my best to advertise this attrocity to the local media. Your company has false advertised "two day air", it has turned into 10+ day unreliable air, and furthermore, UPS outsources their customer service to third world countries to "save a buck", but has greatly compromised the quality and reputation I once had for UPS. Your Central American customer service rep offered to refund the medical supply company for the error, what about my lost time from work? The foreign employees simply attempted to read an english script and had no idea how to help me. Please let me know the POC info for your legal department, not only for my lost wages, but more importantly for the adverse effects this delay has had on my diabetic daughter and the awful week she had trying to adjust to using injections again and her blood sugars very out of control. PLEASE tell me when my package will be delivered and please have someone who speaks english contact me. The tracking number is 1Z6E918F3542157671. I will be taking a fourth day off of work on Monday, if I do not receive the package or a call from UPS in the U.S. I WILL be contacting the media and legal advise. Mary Jackson 360-240-0770 P.S. Try to imagine this was your child to understand my incredible frustration. | |
| Keith Rodgerson, Urbanetrics LLC | 6/24/10 |
| Avoid at all costs. Absolutely no accountability of chain of command for delivery issues. | |
| Linda Barrett | 7/28/10 |
| I have been trying for 6 months to get my husband's retirement insurance taken out by direct deposit, after 23 calls and speaking to everyone at the Richmond Virginia office and to Mr. Bill Wilsted ,I am no closer to getting my problems taken care of than I was in Febuary. It is such a simple matter that I can NOT believe it has not been taken care of at all. How do the representives of " U P S " get a package across the street when no one in your Benifit Center can punch in a routing number off a check. | |
| Elizabeth Wiebelt | 8/11/10 |
| I don't trust UPS anymore. I have had packages lost on more then one occasion. My last package that was lost was medicine for my cat. I don't know what has happened to UPS, they use to be reliable, NO MORE!!!!! | |
| P. Booth | 6/28/10 |
| The service and efforts of your drivers and pilots are outstanding. This I have observed for 35 years. I was at the airport the other day. Once again, I saw them load the UPS jet for world class service. It occurred that the whole fleet of trucks (yes, the whole fleet) needs to go to beautiful design colors of the jets that fly. Use the silver on the trucks for reflection and trim in brown. Put the dirvers in lighter colored shirts for their comfort. The dark brown shirts in 98 degree is punishing. Again, go to trimming with the brown and using a lighter color for the shirts. The browns for shorts and slacks are fine. This would be so encouraging. Think about it. Phase it in over the next year or two. The airfleet is so distictive in the silver and brown. The ground fleet would be too. These are just a few *important* suggestions for UPS to show humane kindness and upgrade a tremendous image. Think about it. Thank you for excellent service for ever!!!!!!!!!!!!! Dr. P. Booth booth330@aol.com | |
| Marjorie A. Budin | 7/8/10 |
| My husband worked for UPS for 26 years. I am not on Medicare yet and the medical.dental, and prescription service I have received over the last 2 years has been horendour. UPS pays for my benefits, but I still have about 8,700.00 in my medical account that UPS is just sitting on and not helping me with my medical or prescriptions. I have filed 2 appeals to United Health Care and UPS and my Dr. has done the same thing. I have had many medical problems and the only thing that I am asking for is a reduction in the price of the medicine. I am sorry but it is impossible for me to pay over 200.00 for 90 days. now I am on a medication that cost me around 167.00 for a 90 day supply. I can not afford these medications either but both medications are medically necessary for me to live a normal life. I will be going on Medicare in November of this year and the last place I will get my medications or medical insurance is from UPS. I am even thinking about filing a lawsuit against UPS. The money they are holding is suppose to be for my use not their use. The new saying going around is (HOW CAN BROWN SCREW YOU) instead of how can brown help you. | |
| Diana Foster | 7/21/10 |
| My complaint is about how you treat your UPS drivers as employees. Our not for profit organization, The Quad City Hitmen, has one of your drivers as a coach. This gentlemen volunteers many hours to help coach young kids on the benefits of baseball. He is a family oriented individual that always puts his children first. This is the third year in a row that his manager has turned down his vacation request at the last minute leaving us hanging without a coach. What kind of company are you? Why would UPS not care about us? I realize that "brown" is a big corporation but you didn't get big without the help of consumers like myself. I personally have an EBAY store and will be sending packages FED-EX. There are 12 kids on this team. That is 24 parents that are not going to use your company. These are professional people with contacts. Your business is only as good as its employees and when you have unsatisfied employees it will show in your bottom line. | |
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