140 West St. New York, NY 10007
(212)395-1000
Reviews For Verizon Corporate Office
dave jagsarran  | 2/3/12 |
| i called one of your staff inquiring about promotions you have Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience. You are now chatting with 'Tosha' dave: hi tosha Tosha: Hello. Thank you for visiting our chat service. May I help you with your order today? dave: i dropped verizon went with another company unlimited talk text and email voice mail 65.00 Tosha: Okay. Tosha: What is the question? dave: do you have any promoyions Tosha: For Verizon? dave: yes Tosha: I meant prepaid. dave: who else would i asked you for....trying to be smart Tosha: I am unsure if you are interested in a plan, or prepaid. dave: you r just rude i will forward your answer to your corporate office This is her conservation to me NO CUSTOMER TRAINING | |
| Maegan | 2/1/12 |
| I have never had such a profoundly terrible customer service experience as I have had with Verizon over the past year. Every person that I have talked to associated with the company has done ABSOLUTELY NOTHING for the tumultuous issues I've experienced spawning from billing to upgrade policy. Most recently, I upgraded my device, but was incredibly dissatisfied with the phone, I came in today to return in, but to my surprise I have passed the 14 day window, because unfortunately today is day number 15. From customer service reps at the store up to supervisor level on the phone I got nothing but smart remarks, but they were so polite in telling me that I "only would have to pay $950 to disconnect". I'm a single mother, who goes to school full time in my senior year of college, has my own home and am stuck in a terrible minimum wage job until I get my degree in May to actually become someone worth caring about. To this company, I'm just an average 24 year old, no special corporate rating, no intelligence, no worth... I have no idea what $950 to spare looks like. The worst part about this whole ordeal, is there is no recourse. None. | |
| hc1 | 1/30/12 |
| On January 6th, i called customer service to inquire about my bill. I checked online and it said there was a zero balance. I wanted to know when the new bill would be available to view. The woman verified that it was zero balance and said the bill would not be out until the 10th. She then was 'looking into' my account and noticed that my bundled was an 'old' bundle and if i would like to sign up to receive a new one. She said it was no additional charge, so i said why not. She told me the new bundle would take effect the next day at noon. Well, when i came home from work, my husband said we weren't subscribed to the Sprout Channel ( which my daughter watches everyday). So, i called customer sevice again on the 7th and inquired about the channel, they guy on the phone said that the other lady should have explained the new channel lineup. Come to find out, we were not subscribed to a bunch of channels we used to get. SO, I said , I WOULD LIKE TO CANCEL MY SERVICE. I scheduled to have it canceled on January 16, MLK day, because i was off. The guy told us to send all set top boxes, remotes, etc to the UPS store and they would send them back for free. Did all that on the 16th after Comcast came to set up our NEW cable/internet/phone. Get a Bill in the mail from Verizon for $ 309.00!!!!!!!!!!!!!!!! WTF!!!!!!!! I called and the young girl said,' i don't see anywhere in notes that you canceled.' WHAT??? I WAS LIVID!! there's no way i am paying this bill. Besides, my normal monthly bill was only around $165.00. My bill showed a previous balance of zero... BUT... a 'carryover' charge of $186.00????? I REFUSE TO PAY THIS BILL!!! the Supervisor said that i can either payo it or have it go to collections.... RIDICULOUS!!!!! NEVER EVER DEALING W/VERIZON EVER AGAIN!!! | |
| joannie_226@yahoo.com | 1/30/12 |
| Up until a few years ago this company was far superior then any other. I do not know what has happened over the last few years but the bills get higher and the service gets worst. I realize that better technology means higher costs, but I am not using the "TECHONOLGY" I just wanted a reliable basic cell phone with a few extras. Namely a camera, and music...But it seems like the more the technology increases the worst the service gets. I am all for technology and capitalism, but not for horrible customer service, lets hold these companies accountable and stop yelling about it. Maybe if they lose half their base, they will understand its not so much the cost, I am complaining about, its about the lack of respect and customer service I get when I call. I would like to say for the record, I have spoke to maybe 5 people in the past 2-3 years that were still part of old idea that SERVICE matters, Verizon needs to get a handle on this old concept before we all leave. I have taken my postpaid (Contract) account and turned it into a prepaid at the end of December, after being told I would be able to take advantage of my 2 for 2 and 50 credit, I was now told it was no longer available. You would think I was grandfathered in, being it was a selling point to get my additional 2 years to begin with. I figured this day would come, was just hoping it wouldnt....Maybe a facebook page, would be helpful in helping them ensure fairness and service to their customers. I want to know now if this will be the new norm for Verizon, so I can make other arrangements with my cell service as I have already began to do...My hubbys end in July we will be looking to change his as well if this continues....I have closed 4 lines within the past year, I have referred well over 100's of customers to verizon,over the decade I have been with them, but will not continue at this point if things do not change, maybe they should pay me a monthly fee to be a secret shopper for their company or give me free cell service to provide them with insight as to whats being said and done, by who and by what department, My customer service background makes me a perfect candidate, I could supply them with a monthly report on the calls I make, to what departments, and the nature vs the solutions, I would be very fair.....Lets see just how much Service truly means to them.... | |
| Scott mad philly guy | 1/30/12 |
| yeah i got over charged first month ! i got super high speed internet but super slow went out 4 times first month english phone support please it's a scam mob owned company called 5 time for money back refund scam scam scam mob bell best always | |
| Fpitera | 1/28/12 |
| I wish I could put no stars in this category... I cancelled my current carrier to go with Verizon but when I made the call they told me they had my neighbor as my apt number so I explained to them that they lived upstairs n I wanted their service n they said ok. I waited two weeks to get it installed and when the tech finally arrives he tells me that his system says I'm already an active customer and I'm adding a line and that he cannot comPlete the order until it's fixed. They finally fix the order and he then tells me that the engineering dept did not do their job n put me in the system and they will not be able to today because they don't work Saturday's. I now have a five year old in the house with no cable. SMH. I waited for Verizon to call me back which they did not so I called them and they already made an appt for Monday without consulting with me for availibility. Of course I work so asked for an appt after 6:30, they said ok, let's see how that goes. There has to be a better way to get better customer service or any service from them. I might just call back n cancel and go back to Cablevision. | |
| Josh | 1/29/12 |
| Since when is it OK for a company LIKE Verizon to sneak a gay porn channel onto my bill? EVERYONE LOOK AT THEIR BILLS FOR SOMETHING CALLED "here!". THIS IS A GAY PORN CHANNEL. REMOVE IT IF THIS DOES NOT SUIT YOU. IT SURE AS HELL DOES NOT SUIT ME. | |
| Melody Austin | 1/26/12 |
| I was checked before my husband and I started to move that Verizon internet and phone was available at the address we were moving to which is just down the road. We currently have both phone and DSL with them all we want to do is transfer our account. The next time I call in to have it switched they tell me they can switch my phone but not my internet. The said the internet is not available due to the Central office being closed. We ran into this last year so we asked a technician what it meant. He told us it meant that they would not give new internet accounts in our area until FIOS goes thru. Fios was supposed to go thru for the last 2 years and Verizon is our only high speed internet provider. I am a full time student online paid for with the pell grant! I have to have high speed internet. I was so outraged I complained to the BBB. Eventually Lisa Morse from Verizon called (her number is 301-282-7305) she tried to say that transferring is the same as creating a new account b/c were changing our address. All we want to do is transfer not create a new account! She also said that she would try to contact someone about the central office being closed means and that it can mean different things. Although the did say they can provide phone service yet can't provide DSL. DSL runs thru the phone line. If they can't open new accounts that's one thing but all we want to do is transfer. We are half-way moved into both places because we are waiting to hear back from Verizon. I called her 3 times today. She was never at her desk! Please help me. My phone is 276-865-4925 the name on the account is Randy Austin. | |
| R Schaniel | 1/26/12 |
| I had FIOS installed four days ago and ordered the 'Ultimate' package. A couple of hours after the technician left all my HD channels stopped working and say I am not subscribed to that channel, the same applies to the 'regular' channels except 'local' TV only! I called tech support multiple times and finally was told I had a bad box and they would 'overnight' me a replacement and I would have it by no later than today. It didn't show up. I called to find out what happened and was told it wasn't shipped until today...UPS "GROUND" and would not arrive for 3-5 days! So by the time I receive my replacement box it would have been over a week! In the meantime I'm 'paying' for service I'm not receiving! I asked to be transferred to customer service and the 'very young' person who answered was condescending and completely not helpful in anyway. I asked to speak to her supervisor and was told 'no'. If I wanted to speak to a supervisor I'd have to call the tech dept. OMG what?!?!?! I want to cancel my service now and cannot until I receive the stupid 'box' they shipped snail mail! I can't wait to switch back to cable. Verizon has the worst customer service I've ever encountered! It's simply appalling! | |
| OUTRAGED | 1/27/12 |
| Funny thing Verizon tells you alto of things to get you to switch companies! ALL LIES! Everyone you talk to tells you something different. (IVAN SEIDENBERG CEO) you need to remember real hard working people are out here. $300.00 for cell service is ridiculous. Really we pay more now for cell service then we did when it forst came out. I'm sick of hearing it's because of all the upgrades what ever. Unlimited talk for a family plan should not be $89 a line. You need to lower your prices. Change packages like adding roll over minutes or just having unl. talk and text because you already decided no unl data which is B.S. I mean really what we pay for cell is crazy. Other companies are unl everything for $59. or $69 a month. Get off your high horse and relize that your charges are outrageous! Things need to change! Educate your people so they are all on the same page! I paid over $350.00 this month on my bill because i was told that my talk was any cell phone free nights and weekends. UMMMMMM NO! I wish I could cancel my service but that would be $368. WTH? Verizon is a rip off!!! | |
| Daryl | 1/25/12 |
| Verizon has very poor customer service. The billing system is inaccurate and substandard. In addition the company appears to be structured so that there is no accountability. The records of previous conversations are not available for other departments to see. After many frustrating discussions with Verizon representatives my next communication is with the local office of the attorney general and the federal trade commission. Unfotunately the company seems to only respond to strikes and class action suits. | |
| vicki | 1/23/12 |
| How can it be such a large corporation can have such blatant disregard for the people who put money in their pockets.This is the second Motorla phone I have had in 7 months.The second one is a Droid 2.No internet connection,on the phone with tech support for 2 hours!!.Kept wanting to delete all my data to reprogram the phone however if that doesnt work we will send you a new phone.Great how long will it take to get 3-5 days, no way I say the tech says for 6.95 we can expedite it no thank you,not my problem why should I pay for the expedition? Also it is not a new phone it is a refurbished phone.However the tech is telling me that she cannot find where anyone else is having this problem.Funny I have read reviews with the same problems.Yhe only way as I am told that they can give me a replacement is to delete all my data,reload it and if that doesnt work then they will replace my phone.Again I had this problem 7 months ago and the problem is not going away.Time to look for another provider.. | |
| Donald George | 1/23/12 |
| You all have the worst customer service in the World. I've been on the phone for two hours now trying to speak with someone about my bill. I've been transferred several times and still my questions has not been answered. My home phone battery died waiting to speak with someone. You all are terrible as hell. I need answers about my bill ASAP. (202) 577-3445 is my other number that does work. Fucking ridiculous, unbelievable. | |
| Karen | 1/23/12 |
| In this day and age, it is unfathomable that a corporation such as Verizon does not have an email address set-up for customer service issues. Nor can Verizon customer service provide a mailing address for their corporate office. I was put on hold while the rep asked a "specialist" for this information. I was then given a telephone number for their "concern dept.". This company is a joke. Those customer reps who are not functional illiterates (and that is not many) just give the customer a runaround. | |
| Jenna Stottlemyer | 1/24/12 |
| I attempted to connect a home phone service at a new residence in 2008. I submitted thru a website (no one ever came to install or called me to confirm it was completed) I just plugged the phone in and day after day checked for a dial tone, none was ever heard so I assumed it was never set up. A month later I start getting bills for monthly services. I called several times to complain and finally someone agreed to credit the bills and close the account. Fast forward a few years, I pull my credit report and I have a $178 collections reported!! I have made numerous calls to fix this, i have been transferred to many different depts and finally a supervisor named tim said it was corrected, even gave me his direct number but i checked again and it is STILL showing and now tim will not return my calls. PLEASE help me fix this issue, I never had any use of the account, you can pull the records to verify. The phone number they assigned was 301-739-4649 Thanks for your prompt attention. I can be reached at 240-291-8866 | |
| joan gibbons | 1/21/12 |
| dear verizon, i have been trying to help my daughter Kristin, get someone to fix her high speed intetnet for almost a MONTH, without resolution. this is very frustrating on both our parts, she needs to work from home with a reliable internet each night and has had to go to coffee shops, which are only open in her area til about 8 pm, therefore she gets home by 6 to 6 30 pm and has to go right out and is not able to finish work, she has been promised various times, for a technician to come to her apt after 6 or 6 30 pm and they call her mid afternoon and say they are on their way!!!!!!! I and her, have repeatedly told dispatch/main number that she works and cannot be home at that time, they tried coming on a saturday but the central box is closed so they were not able to access, a technician has walked thru trying to reboot the computer/modum without success and she was told someone needs to go to her house. I have wasted MANY lunch houses or trying to sneak time during work to check with verizon without success, i thought i had definitely arranged for a technician to come to her apt on friday january 20th after 6 30 pm, someone was going to be there and i confirmed this on my lunch house on the same day, and again they called mid afternoon and said they would be there right then, when i called to complain when i got out of work they told me that Joan Gibbons, myself had previously cancelled this request the PRIOR day, how funny is that if i cancelled the request that someone was going to be there, i need help desperately, I, my daugher, husband and many friends have verizon and i have told them how horrific this has been for us, please contact me (Joan Gibbons 203-605-2845) about this her acct number is 212-677-5821 | |
ME  | 1/22/12 |
| Just an update to my earlier post 1/20 that I don't see. Stephen was true to his word and my voicemail has been fixed. I would give Stephen 5 stars but all the rest of the customer disservice dept 0 because of the aggravation and false information I encountered with their non-service. VERIZON- IT SHOULD NOT BE SO HARD TO REACH A REAL PERSON, WHO KNOWS WHAT THEY ARE DOING, WHEN YOUR CUSTOMER IS GIVING YOU A LAST CHANCE TO KEEP RAKING IN THE DOUGH. | |
| Baldwin | 1/22/12 |
| Consumer BEWARE Verizon pulls a BAIT and SWITCH scam on unsuspecting customers. You expect a big company like Verizon to mean what they say when they send you an offer in the mail, right? Yeah, no, they lied. We signed up and I still have the offer we called in on, it said "No contract, no commitment." But the email confirmation had fine print saying that we had a two year contract with a early termination fee. We didn't know that until a year later when they raised the prices and we tried to switch. I'm calling the TX attorney general! If there's a class action suit I want to join. Verizon are blatant swindlers. Call your state consumer advocacy offices people. Verizon needs a wake-up call. | |
| Kyung Jun | 1/18/12 |
| Dear Verizon, I am a salon owner for 25 plus years and never had such a worst service ever. I am a small business owner who rely on my credit card transactions and telephone. Every time we call local Verizon office they keep telling us that they check the line and its ok. We had static noise for a long time and now it is effecting our credit card transaction. My credit card company can hear the clicking noise when we call them which is interfering with the connections. We even ordered a brand new terminal just to rule out the equipment deficiency. We had appt. for the the technician to come out to check and repair the on going problem. the appointment dates were set for Jan. 4,2012 and today Jan. 18, both of these times were canceled without our knowledge. Only excuse they gave was that the lines were fine. I am so disappointed and frustrated the them and my business is suffering due to this problem. My business phone# is 703-799-4224. I HOPE THIS ISSUE GETS RESOLVED SOON. | |
| Diane | 1/16/12 |
| I was a brand new customer to Verizon with a new home and bundled package. Two months in, I received a "final" bill. I had been paying all along and when I went on line to access the bill and see what it was for (There was no information included on the bill!), I could not access the bill. I asked Verizon for help, they acknowledged a problem and said they would "investigate". I did not receive any other billings and I thought it was taken care of - STUPID ME. A few months later my credit report was dinged for $245. This bill has a different cutomer account number and the area code and phone number are not mine. I've discovered the area code is a bogus 113 number. Calls, emails, and formal written letters of complaint over the course of 15 months have not been returned or acknowledged. I contested the information with the credit agency and they confirmed it was my bill and refused to remove it from my record. It is now in the hands of the PUC. I have fios, but i'm thinking of yanking all the cords and sending everything back. If I don't get this resoved by the PUC I will go to small claims court. | |
| Tonnie perez | 1/14/12 |
| OMG. Anyone who gets Verizon services is delusional. Verizon is the worst not just at customer service, but at everything else. They are overpricing their customers, they add additional fees to their bills, and they DO"NO"T at any time keep their promise about anything. I know first hand because I have been arguing with them since June 2010. They took away my bill to account because they screwed up my account. Get this, they made the ERROR but I am going to pay the price for it. Next, they will TELL you to go to another carrier when they can't solve your problem. And finally, if you have called them numerous times, they put notes on your account so that they don't have to deal with you anymore when you call in for assistance. They literaly transfer you to the financial dept. They don't even have an esclation department to handle complaints because they transfer you and that person takes your information and promises to call you and the NEVER do!!! Believe me, it was a HUGE mistake when I left Sprint. At least they respected me and did whatever they had to do to keep my service with them. So, run...and I mean RUN from Verizon. They are on their way out the door. Someone is bound to buy them out and if not, they are going to kill their own business. What I want to know is WHY these people are not worried about their company? Stakeholders? Partners? Whatever? Good luck Verizon, but I don't think that you have a prayer. | |
| Gary | 1/10/12 |
| We have been without phone service for over 3 weeks. I own a small business with 8 lines and have been promised port forwarding since 1/4/12. I have also been promised someone would take care of it ASAP since 1/4/12. We have called Verzion every single day and have spent 4-6 hours..... Although everyone is polite and nice, no one seems to know what or how to help and keeps passing me on to other departments. Last supervisor Devina from the Pomona Office small business depart assured me it would be taken care of but she never delivered or call me back. My phone number on my bill 310-543-3538. Please contact me on my cell 310-292-0332. Gary Owner 310-292-0332 | |
Landoo  | 1/7/12 |
| I have read pages of your submissions and my heart goes out to all you fine people. Here is the deal. Verizon calls me daily trying to sell me service. I have never been a Verizon customer. I live thousands of miles from their service area, I have been on the US do not call registry for many months. The reason they call is simple, Verizon is dying people. Verizon has no problem breaking FCC regulations and trying to sell me products. The fact they can't possibly provide me service means nothing as long as their billing department has my information. If you think getting service calls where you live is tough you can only imagine what I would have to do. lol I can only suggest you find an alternate provider to meet your needs asap. A good rule when trying out new services is to compare the time it takes to reach a human from tech. support as opposed to new account sales. In theory a well run company would be able to connect you to tech support faster. Think about it. I know some of you might be thinking (hoping) things will improve after all they had a good bottom line last year right? Well for those of you that need convincing Google (Enron). People failed to listen to me then and they will now. Good luck to all of you, Landoo | |
| Monica | 1/4/12 |
| There are not enough words to describe the frustration I have had these past 5 days trying to restore incoming service to my employer's phone system. For the first 1 1/2 days the various technicians I reached continued to try to blame our equipment for the problem. Even when we had our equipment vendor on the phone with the Verizon techs, the Verizon techs continued to say it was our problem. After getting over that hurdle, I was then promised on site repair appointment. Waited most of the day (Saturday) only to be told that no one was available to come with a promise that someone would come out on Monday, Jan 2 which was the observed New Year holiday. At least this time I got smart and asked for a 30 minute notification so that I wouldn't sit around waiting. After calls into repair all day, I was finally told that no repair techs were on duty to make site visits the entire holiday weekend. This means that the promise of someone on Saturday as well as Monday was a lie from the beginning. Since Tuesday, was a regular business day, I was promised someone would be at the premises 'first call' of the day. I get to work extra early to meet the tech and wait and meanwhile this is day 5 that our phones were still down. Throughout the day I continue to call and get various and conflicting information. "Yes, someone is coming"; "No, it is not necessary for a site visit"; "A tech was just dispatched 6 minutes ago"; "No, the problem is in the central office it is not necessary for anyone to come". It didn't matter that I had called the President's hotline (BTW whoever heard of a Hotline that is only manned from 9-5?) It didn't matter that I had used the online chat to try to get to the bottom of the trouble. It didn't matter that I called my account rep whose out of the office message stated that he would be out on vacation from August 4th to August 8th. Yes, August when the day I placed the call to him was Dec 30th! May favorite (and most frustrating) encounter with Verizon customer service was an online chat. Fortunately, I have the transcript and plan to send it to the President of Verizon. Here is a section: Me: I really need to speak to someone on duty to make sure this problem gets resolved this evening Verizon chat: Thank you. I see where it has been ref to the duty manager Me: Yes, but the problem has been bounced around for the past 4 days... V: I will note your ticket and escalation for you Me: Please tell me what that translates to. Will someone call me in 5 minutes? 10? 30?. I have been at the highest escalation since yesterday. V: when a ticket goes to escalation, a whole team works on resolving the issue. V: Someone will come out to your premises. Please verify your call back number Me:646-XXX-XXXX. I really need to speak to someone who can verify that a tech is on their way and to give me an approximate time to expect them. This is a business and I will wait until they get here but I don't want to wait needlessly like I did on Saturday. V: Please feel free to call in so you can be transfered to a duty manager. (at this point I am confused as I thought the whole idea of online chat was to get information without having to call) Me: What number should I call to ask for a duty manager? V: 888-896-9211 Me: Thank you Me: Just tried that line several times and got a fast busy. Do you have another number to try? V: 888-520-9941 Me: Apparently they have changed numbers and not bothered to even tell others on the team. When you call 888-520-9941 you get a message saying that the number has changed to 866-846-0118! V: I did not know that Me: Welcome to the frustrating world of Verizon! I am happy to say that dispite all of the back and forth, 2 seasoned techs stayed with the issue from 4-12 and from 12-8 yesterday and last night and finally got the issue resolved but I know if I hadn't continued to call every hour or so to ask for updates and status, that the problem could still exist. Nothing should be this hard. | |
| Mike Adaszewski | 1/4/12 |
| I have been A loyal Verizon customer for almost 15 years, Back in August I was billed for equipment returned,that a Verizon representatives boggled. After several months and 30 phone calls, I was credited back the equipment charges,I was promised free service and data service for my account, This was taken away, and the representative: rom: Verizon Wireless Executive Relations To: DOGBOARDX43@YAHOO.COM Date: December 19, 2011 8:41:07 PM EST Subject: Recent Complaint (CASE1227447) Hello, My name is Yathrib Habiballa, and I work in the Executive Office of Verizon Wireless. I would first and foremost like to apologize for any inconvenience that you may have experienced with our company. I have received your email complaint and would like to speak with you to address your concerns. Please contact me directly at (949) 286-1404 Monday through Friday between the hours of 8:30AM and 4:30PM Pacific Time. I look forward to speaking to you soon! Thank you, Yathrib Habiballa | Verizon Wireless | West Area Executive Relations | Office Office 949-286-1404 | Fax 949-286-7570 P Please consider the environment before printing this e-mail. She said an a recorded line that she did not want to look for it I have been robbed called a liar, and service has been taken away and over charged, I have made over 20 calls to resolve this, with me still owing, I would like a neutral person go go over all the conversations, and not just a selected few and please resolve this A very unhappy customer | |
| Kim | 1/3/12 |
| I am from Virginia, been trying to get Internet and landline service since December 2011 it is now January 3 2012, 2 times that I took off of work to wait on a tech to come to my home they were a no show, my order supposedly has been corrected 4 different times but I still have no service, I have even already received a statement from Verizon telling me how much I owe them and what my monthly bill will be but again NO SERVICE has even been established. I find it funny how every time I call Verizon to find out why they are not showing up at my home when they have said they would that they supposedly can't find me in their system but they can sure find me to send me a bill for service I don't even have yet, and on top of all of this I have spent at least 6 plus hours worth of my cell phone minutes on the phone with customer service only to be treated with a great deal of disrespect, bounced between different departments because nobody seemed to know what was going on, and to talk to 2 supervisors who promised to track my order and follow up with me but never have. I wish I knew of somebody that Verizon could be reported to. A company should not be allowed to treat people this way and get away with it. I have sent a complaint to the CEO in hopes that some of these issues can be corrected but I won't hold my breath! | |
| Bill Nash | 1/3/12 |
| 9:05 PM 1/2/2012 For the last two weeks I've had a difficult time accessing the internet using Verizon WiFi. I've worked with Verizon repair personnel a few times and have been told the Verizon doesn't guarantee wireless speeds. Indeed, my cable speeds are excellent and until about two weeks ago my wireless speeds were acceptable, 12/11 mbps. Since then my wireless speeds have slipped to 0.6/1.2 mbps. I had quicker connections using dialup 15 years ago. All speed tests were performed using Verizon In House Agent [IHA]. The last repair agent I spoke to indicated that Verizon was running out of bandwtdth so it was just a matter of too many people using Verizon's wireless network. If that is the case, do I have to trash my new laptop and rewire my house to use strictly ethernet? | |
| Disgruntled | 1/2/12 |
| I would give 0 stars if I could. Saying they are "poor" is actually a compliment to them. They confirmed our order 7 months ago, have yet to honor it, keep saying "it will take 24-48 hours to escalate it," promise a call, NOTHING!! I would like to see if we can pull together and file a class action suit against them. That will cr h their attention. | |
| Louann Lightfoot | 1/1/12 |
| Verizon Fios just installed their Triple Play network in my home. After contacting my alarm company to change the phone number to the new number that Verizon installed, I was told that their new phone line was not connected properly to my existing alarm system. Verizon refulses to acknowledge that they did not hook into my alarm and they want ADT to come fix the problem. ADT will charge me to come to the house and connect the alarm to the Fios phone line. When I signed up for Verizon, no one every disclosed that it would disrupt my alarm system. Verizon should send a technician to my house and connect the phone to my alarm as it was before. They unhooked the old phone line and hooked up the new line. It is their responsibility. | |
| Bob | 12/31/11 |
| My account has been screwed up since May 2011. Several visits to the local Verizon Office, several telephone calls to Verizon Billing Department and several emails to Verizon produced nothing. Many false promises. Verizon's computer needs a thorough overhaul. COMCAST has a triple play package promotion ending 1/21/12. I'm thinking of changing unless my problem is fixed by next week. Also, Verizon's corporate telephone number and fax number won't answer. | |
| Linda | 12/31/11 |
| I am in Northern Virginia and have been trying, for MANY months to get Verizon to correct the pixelation problem I have been having. I am sending a letter to the CEO in the hopes that the local staff here will be more responsive. They have told me it was my TVs (the only time there is a problem is with TV - not on Blu Ray, etc), my HMDI cable (another load of garbage) and even so far as to tell me that my it is my glasses! You have got to be kidding me! I finally found the address for the corporate office so maybe someone there will push to get this problem fixed. To think, I even pay for this terrible service! | |
| Steve | 12/28/11 |
| I have found that you do not want to show them that they are wrong in their store. If you do they will refuse to serve you and ask you to leave. The store manager, Lori, had the Audacity and arrogance to tell me that I did not know where I bought my phone. I was having an issue with the date my contract is up. I refuse to stay with Verizon 1 day longer than needed. I knew the date they had was incorrect. They refused to listen to what I had to say. I asked for a copy of my signed contract. Lori told me that I would have to go to the place I bought the phone from. I was standing there and attempted to to explain that I indeed had purchased the phone from that very store. She informed me that I didn't know what I was talking about. If they can't screw you one way then they will call you a liar and try to do it another way. I then call the customer service line again and requested a copy of my signned contract. What they sent was a copy of their W9 tax information. I could care less about their tax information, just another way to run you in circles and continue to screw you over. I will not rest until justice is done. I know where I bought my phone. I am not as stupid as they may think that I am and I will not be called a liar by a glorified scam artist in the disguise of a manager. | |
| ANGRY LONG TIME LOYAL CUSTOMER...but not for long | 12/19/11 |
| I am appalled at the length of time it is taking to fix my residential phone line. The line has acted up on and off for the past year where there is no dial tone or I can't receive calls. They came and "fixed the problem" but this resulted in the line crackling with static. They managed to tone down the static noise but it's still there. I figured I'll deal. On Nov. 23, 2011, the dailtone became a buzzing noise. I requested repair on their website. They NO SHOWED on me 3 times by calling once after the appointment time frame was over and twice during the appointment time frame. I was assured they would expedite the repair as the problem was still not resolved for 2 weeks. When they say "expedite" they really mean delay. Now they say nobody will be able to come out for the repair until Dec. 23, 2011. Wow. That's an entire month I don't have landline service and an entire month it takes for this piece of garbage company to fix a problem. I have wasted 3 days from work and missed many calls due to this. When I asked what was the problem, their response was " too much work and not enough people". Gee, thanks. ISN'T THERE A LAW AGAINST THEM NO SHOWING??? Many times over the years, I've thought about switching to another carrier. Verizon has made that decision very easy for me. | |
| daffney crawford | 12/20/11 |
| VERIZION WIRELESS SERVICE IS VERY POOR AND THE CHANGE YOUR CONTRACT WITHOUT YOU TELLING THEM THEY TAKE UP IN THEY OWN HAND CHANGE YOUR PLAN THEY REP ARE POOR THE SERVICE ARE POOR THEY OVER CHARGE YOU ON YOUR BILL I THINK CORPORATE HEADQUARTERS SHOW KNOW ARE THEY TREAT THE CUSTOMER BECAUSE I DONT THINK THEY KNOW THEY OVER CHARGING PEOPLES ON THE BILL THEY CUT YOUR SEVICE OFF AND CHARGE YOU 15 DOLLARS PER LINE TO GET CUT BACK ON | |
| TERESA | 12/15/11 |
| NO MATTER WHAT TIME I CALL VERIZON, THEY ARE EXPERIENCING A HIGH VOLUME OF CALLS. I HAD NO DIAL TONE ON MY PHONE TWICE WITHIN A SEVEN DAY PERIOD. I USED 90 OF MY CELLPHONE MINUTES TO CALL THEM. EACH TIME I HAVE SPOKEN WITH ANYONE IN BILLING, I HAVE RECEIVED A DIFFERENT RESPONSE FOR THE SAME PROBLEM. MY LANDLINE PHONE SERVICE WAS CHANGED TO A DIFFERENT SERVICE BY ONE OF THE BILLING AGENTS. WHEN I QUESTIONED THIS AND REQUESTED TO BE CHANGED BACK, VERIZON REACTED AS THOUGH I HAD MADE THE ERROR. MY ACCOUNT NUMBERS WERE CHANGED AND NOW I RECEIVE 2 BILLS INSTEAD OF ONE. THIS PRESENTED A PROBLEM SINCE THE BILL IS PAID THROUGH MYCHECKFREE. THE LEVEL OF CUSTOMER SERVICE IS HORRENDOUS. | |
| Gary Sanguinet | 12/13/11 |
| I have been with Verizon Wireless since 2002. The have (in the past) provided my family with the best services available on any wireless network. However, since the Gingerbread OTA that I received on my Droid X...nightmare. The phone battery life is horrible, the phone locks up during scrolling, there is major hesitation on soft buttons, all unacceptable. I have been sent two CLNR (Certified Like New Replacements), but the problems persist. The customer service reps have become unhelpful, basically saying that none of their other Droid X customers are experiencing the same problems. After going on several blog sites, I can plainly see that other Droid X users are, in fact, experiencing exactly the same problems. I will now call Corporate Headquaters to see if we might be able to work out some sort of amicable solution. Thank you for the number. | |
| Georgette | 12/8/11 |
| I am hoping that Verizon's CEO and all executive members are reading my compliant and all others before me. I was hoffified by the rudeness, unfriendly and unprofessional customer service that I had encountered on 12/7/11 at the mall kiosk service counter located on the island of Maui. I was very disappointed after having been with Verizon for only less then a year. Prior to Verizon, I had been with another provider for over 20 years and have never experienced rudeness like this from their customer service. I had taken my compliant to the local office on Maui and spoke with the manager there whom was very polite and apologetic. I and all others can make all the compliants we want. But, is there any consequences to this type of behavior or are these kinds of claims sweeped under the rug and never dealt with. Mr.CEO, I am sure you have a lot of great people in your company and all it takes is to have a few rotten apples to spoil the reputation of your company. Get rid of them! or Verizon will fail. There are many competitor out there. Would love to hear back from you Mr.CEO....signing off, DISAPPOINTED | |
| Markka Stein | 12/4/11 |
| Version Wireless does not even deserve a score in my book. I have NEVER felt so much destant and disgust for another entity eceped the man who molested me as a child! As messed up as it is to say that I truly feel it. I makes me want to puck, thinking of the amount of money I have given them over the years and how poorly they have treated me. I second looking forward to the day they are sued intact may try my self if any one want to help put a suit up against them come with me. They have been truly evil to me. And have never tried to make it up. The are an incredible abomination to any ethical resedue that nay be left in this country when it comes to business. What an utter failure you are verizion. The venom that burst through my blood for you is utterly ruthless and for yours and my own good I am dropping your ass and having it out with one with the highest person I cab get in the phone tomorrow. I would love to wast my time and harass the CEO until all was made right... Infact although I want my money back I just want to see the cellular empire bombed like the world trade centers. Minus the people inside. Okay I am sorry for that one... What is there to do? | |
| becky | 12/4/11 |
| If I could give Verizon service a -10 I would. I am on my third (and soon to be 4th) DVR box. The ones they send are bad. When I call, I am moved all around through the automatic voice menu and then when I get to the agent number, it is always "due to a high volume" no one can assist. I have waited twice over 30 minutes each and no one EVER answered. Of course, Sunday evening. If I am not getting the service I am paying for what is my recourse? Is this industry regulated? The PUC does NOT regulate it. Bills are frequently inaccurate, reception (or whatever you call cable where some stations, like ABC, CBS, etc) is all of a sudden not available (?) or is pixilating. I would think this should negate my contract if they are not providing the service I'm paying for. This has been MONTHS. Whenever I call about billing or changing services I always call back to a second agent to see if they can confirm what I've been told and there have been times when they could NOT. Is this legal? What happens if I notify them that they are in breach of the contract and I am canceling? | |
| CJ | 11/30/11 |
| My DSL and Internet service has been fairly stable, thank Goodness, because the few times it was out, like No Internet today, the customer service support was the worst possible. I am in the biz, so I know the abuse the techs get and the problems that exist in the world of telecom. But to insist it was my modem, waste over 1 hour of my time, make me drive to alternate location, only to return home and see the Internet is working again with my same old "supposedly defective" modem, was the final straw. Additionally, the agent would not let me speak to his manager, would not let me speak to a more experienced technician, and would not give me a trouble ticket number immediately. I am writing letters to the CEO and others as well. | |
| JERRY | 11/30/11 |
| I DON'T KNOW WHERE TO BEGIN...OUR COMPUTER RUNS ON THE VERIZON DSL MODEM. WE HAVE HAD THIS SERVICE FOR ABOUT 8 YEARS NOW AND NOT ONE BIT OF TROUBLE. ALL OF A SUDDEN LAST AUGUST AND UNTIL TODAY, NOV. 30, 2011...I HAVE INTERMITTENT DSL CONNECTION TO THE INTERNET. I CALLED VERIZON REPAIR A GAZILLION TIMES ABOUT IT, AND IT STILL IS UNRESOLVED. NEW MODEMS(4 OF THEM), NEW FILTERS, NEW SPLITTER, 2 REPAIRMEN AND STILL NO ONE KNOWS WHY IT WILL NOT STAY CONNECTED. EVEN TOLD US TO REPLACE OUR ANSWERING MACHINE...LOL...WE DID...AND IT STILL DOESN'T WORK. EVERYTIME SOMEONE CALLS OUR HOME NOW, I GET KICKED OFF THE INTERNET. TOMORROW MY WIFE AND I ARE CALLING THE CORPORATE OFFICES ABOUT THIS...AND THANKS FOR ALL THE PHONE NUMBERS I SEE ON THESE REVIEWS. | |
| Customer | 12/1/11 |
| Verizon is the worst company to ever to be stuck with! I virtually have been through the worst customer service. The company is full of inadequate employees that create issues for customers. I look forward to the day Verizon gets sued. There aren't enough words to describe the company's very poor and horrible performance when it comes to accomodating customer satisfaction. | |
| Lee | 11/29/11 |
| I just return from a long tour from overseas and needed Cell phone service. Now, I see some don't care about veterans. I was falsely in form and not informed of services and cost. Was told I could have returned the phone after 14 days right after issue stated, which 30 days was after. Paid over %300 (two Cell Phone) at the start, but was recently inform that was for the Cell Phone and now (this month) received a bill for $466.00 and was told this is bill for NOV and DEC 2011 and DEC is not even here yet. Now, inform the person of the phone I wish to cancel ASAP and was told I will have to pay $640.OO more (Two Phones) to get out of the contract, but I wish to just returned the phones with one has never been used. The people on the phone still insisted I have to pay. That is all together, about $1300 dollars in 2.5 months. Verizon is ripping folks off! I have a so called 4G phone, but it keeps changing back to 3G on its own, was to get a discount for no connection fee (never taken out) not informed of the 14 day return after attempting at a later date . Charged for a so call download which I saw as a Phone update. The best thing for all of the folks in the US and elsewhere to do is, just cancel all contacts with this phone company and inform others as on this site. If you stay with them, they will keep sucking your pockets dry. | |
| Marzi | 11/29/11 |
| I am very unhappy with my cell phone services that we have with Verizon. every month after calling and spending many hours over the phone with Verizon's customer service they refer me to the Verizon's store and i spend many hours there as well. Verizon double count my minutes like if i am on the phone for 2 minutes, Verizon charges me for4 or 6 or more minutes, it is not just when Verizon rounding my number for a 4 second call to one minute call, it is even when i have a missed call , Verizon still count that as a 2 minutes call . I am tired of this problem and i want to cancel my services with Verizon, today at the store after being there for almost 3 hours i finally ask them that i want to cancel my services with Verizon and move on with my life, they said i need to pay early termination fees for each cell phone!!! why do you want to keep people with the service that is no good and people are unhappy, why do you want us to be with Verizon while we dislike what we see or hear? this is so wrong.the only reason you are not allowing us to cancel our services with Verizon is because Verizon knows if they allow this to happen , there will be no one left as their customer. everybody will cancel because they are unhappy and unsatisfied. I called the corporate office in NY and left a message, If i couldn't get help from the corporate office then i will have a court help me against Verizon for causing me so much problems.This month my bill is about $164.00 extra and no one could explain that to me and why do i need to pay $164.00 extra. I am so frustrated and don't want this to happen to me every single months. Thank you for reading this note . daryaus@yahoo.com | |
| Diana Cocke | 11/30/11 |
| Should be zero stars---Verizon has one of the worst customer service policies I've ever experienced. I've been bounced from Billing Office to Repair for well over a week with no resolution. Are you training your reps??????!!! Why can't they figure out a problem and repair it? | |
| Unsatisfies Customer | 11/27/11 |
| I would NOT recommend Verizon Wireless to anybody. Although the cell service is usually very good the customer service is the worst I have ever delt with. They customer support if you want to call it that is very unprofessional, nasty, rude and are know to just hang up or put you on hold forever and then hang up on you. I was due to a early upgrade on 2 line of serices I was charged for both phones after siging a 2 year agreement and then see that the phones are free when I went home and logged online. Verizon REFUSED to credit me for the charge for the phones! I spent hours on the phone with the nasty bitches one after the other after the other and they are NASTY to say the least. There is no way that they should treat there customers the way that they do it is not right and uncalled for. Today, I will be packing up my devices returning them to the ugly bitch that sold them to me (Gina) in the Toms River NJ store (not the one in the mall) and she can shove them up her fat ass! There are to many other cheaper companies out there with just as good service for half the price that will actually appreciate my business. If I were you I would NOT sign up with Verizon Wireless. By the way if you compare all cell phone carriers they are the most expensive and give you the least. | |
Jason  | 11/27/11 |
| I have never had any major issues with Verizon on and off for the past ten years or so until recently. My issue is not with Verizon, but the company that runs their trade-in program (they would not tell me the actual name of the company, but they let me know they ran the trade-in program for t-mobile as well). I turned in a Galaxy S handset for an appraised amount of $132, and never received the gift card. I called in every month for the past six months to get status updates, let them know I never received the gift card (which they placed as lost/stolen, and supposedly reissued a new card each time), and asked for resolution. My last phone call was the beginning of November, and I was told this was the last time they would try to send me a gift card. Their employees told me my address was wrong in their system numerous times, my e-mail address was entered incorrectly numerous times, and a few other excuses. My e-mail address, mailing address, and phone number are all correct on the original e-mail receipt for the appraised value. I was also asked numerous times what envelope I sent the phone in (used the mail in program). I don't know! It was six months ago. Am I really supposed to remember if the envelope was white plastic or yellow? Some of their employees were very helpful in trying to fix the situation, but they also acted like they never received the trade-in phone to their warehouse, they tried to change the appraised value to $30 and then $85 (current values for samsung fascinate and samsung galaxy s); but when I did my trade in, there was no option for fascinate, just galaxy s handset. So, after six months of waiting, at least four hours of my life gone from talking to trade-in customer service, customer service, and the escalation department, I have no resolution. Tomorrow (11/28) is the 15th day business day since my last phone call, and I'm supposed to have the gift card in hand. I highly doubt it, and Verizon told me they would not issue a credit, try to send me a gift card, or do anything else about my situation. Well, I'll give you til december, and if I don't have my money, I will be contacting the BBB, and the FTC against your trade-in department. I even tried to get the cancellation fee waived in case I don't get my gift card (which is worth more than the $132 gift card). I may try giving their corporate offices a call as well, but we know in most cases, executives aren't helpful in resolving these matters for the little guys (the whole reason they have a job in the first place). | |
| Nikita | 11/28/11 |
| Don't you people understand. All tour complaining does not matter. This company lobbbies and has massavie gov, and privitetised backing. We mean nothing to any of these major companies who have people in their pockets. They answer to no one. Until society starts waking up, we will always be their little pathetic puppets. These companies laugh their asses off at society. We have proven time and time again we will buy into anything they sell us. The people always have the power to change things if everyone sticks together and shows we will no longer take BS so Ceo and corporate asses can make billions of dollars. | |
| GAWD | 11/24/11 |
| Verizon is awful. The company as a whole must be a Republican contrivance. My mother has an internet access card through them (USB). The card in question gets a whole blazing 0.08 Mbps (70 Kbps)throughput. That is just barely better than dial-up. I called them back on May 10th 2011. Nothing. I called again this evening to troubleshoot and maybe get help with extremely slow browsing speeds. I ended up being on the phone for nearly five hours. At the end I demanded that the account be canceled. I conferenced the call with my mother and an agent who verified the account for a second time. This agent then refused to cancel the account stating that my mother would have to visit a store with her photo I.D. to cancel. ROTFLMAO!!! Well, happy Thanksgiving. Photo I.D my posterior. Bright and early in the morning (11/25/2011) the family attorney will be canceling this account with a Subpoena. Early termination fee of $60.00 .... lol. Can anybody say the words: you're STUPID ? 1 | |
| Maria Silva-Hatch | 11/22/11 |
| My husband and I renewed our contract last September at the Mall of NH Verizon Branch. Verizon had a program for existing customers that we would return to them our old phones and get the Motorola DroidX2. Before signing up, we spoke with a HQ Verizon rep and was confirmed that the present program was that if we got the new phones, we would get $100 back for each returned phone. After a month, I called the customer services inquiring about the $200 and was told that we should not have left the phones with branch but instead shoudl have mailed them in, we did not know this. The Verizon store tried to find the phones but could not however Verizon agreed to give us a credit on our bill for the $200. Yesterday I called Verizon customer services and was told that they could do nothing about it but could negotiate a lower amount; it started with $35, then $50 and ultimately $100. This is not as much about the money as it is about the principal, I did nothing wrong, the branch gave us the wrong information and Verizon is not addressing the issue. Shame on them. | |
| Joe | 11/22/11 |
| THESE ARE THE REAL PHONE NUMBERS TO VERIZON CORP OFFICES I JUST USED THEM TODAY. PRESIDENT IVAN SEIDENBERG (212) 395-1060, MS. BROOKS EXECUTIVE OFFICES (888) 483-7770, CUSTOMER SERVICE (800) 483-7988, LEGAL DEPT. RANDY MILCH (212) 395-2384 LIGHT UP THESE NUMBERS AND GOOD LUCK. | |
| JOE | 11/22/11 |
| VERIZON CORP PHONE NUMBERS PRESIDENT'S OFICE IVAN SEIDENBERG (212) 395-1060, MS. BROOKS EXECUTIVE OFFICE (888) 483-7770, CUSTOMER RELATIONS (800) 483-7988, LEGAL DEPT. RANDY MILCH (212) 395-2384 ALL OF THESE NUMBER ARE GOOD AS OF 11/22/11 HOPE THIS HELPS EVERYONE, BECAUSE THEY HAVE SCREWED ME OVER. | |
| Calling from a lawfirm on behalf of a client | 11/22/11 |
| What a surprise I've been on hold for over an hour. Our client Mary Bassett has been sent to collections over a fraudulent charge that occurred in or about April 2007 for internet service (she didn't even have a computer). At the end of 2008 she was first advised of this and thereafter sent to collections over a $250.00n fraudulent bill even though letters were sent and calls made. After numerous calls and letters which were sent by our client and our office, nothing was done. our client has never had a problem getting service from Verizon from that time on, but in Sept. 2010 Verizon reported her to collection over this 2007 fraudulent bill. After holding for over an hour this supervisor said he can't help either and is finding someone else to assist. I am still on hold. Unfortunately our client does not have the financial means to file a lawsuit but is hopeful that someday someone will in fact file a lawsuit to put an end to this fraudulent behavior. | |
| Ella | 11/19/11 |
| WOw.after reading the previous complaints concerining Verizon service, my problem seems insignificant. My DSL service has been off & on now for 4 months. The month of Aug. I was able to call the bussiness office and they subtracted the DSL charge from the bill ( for that month). But, I had intermittent connection for 13 days in Sept. and 14 days in Aug. I called the bussiness office and they said that I was not charged for those days which my bill clearly states thet I was charged. I was sent a new moden the 10th of this month. I had connection for 2 days before I lost it again. Now. a person from the Intermittent Group had me install a WAN miniport and I can only run one computer off of it. ( I have 2 computers. ) I have spoken to the techs more times than I can count. I have been transfered to the Intermittent Group twice. My problem had been sent to the Executive Appeals offices because it was a 'group' problem. They said that a new DS3 WAN card needed replaced. I spoke with a nice gentleman, named Brad, and he said that he would call over to 'maintanence' to help me out and, wouldn't you know it, I was able to connect to the Internet. This was even before a new DS3 WAN card could be replaced. Now, I with the Service Intervention dept. ( How many different groups do they have?) Again, my ticket was forwarded to the maintanence dept. and suddenly all my Internet problems have disappeared. I am still waiting for them to call. ( yes they do call back 1 out of 10 times they say they will) Once I'm sure the problem is resolved, I have compiled the time that I have spent on the phone with all of the techs, groups and depts. and then ammount of time I have ran In-Home-Agent. They are going to recieve MY bill for My time plus I'm including charges for Mental stress and Depression which occured because of their incompotence !! The Verizon techs, Intermittent Group, Executive Appeals and Service Intervention have all done their jobs to the best of their ability and my hat goes off to them. | |
| David Travers | 11/19/11 |
| I've been with Verizon since 1994 (Airtouch) and even had a large business account and corp. rep. Some one has remotely manipulated my phones inc. but not limited to modifying and deleting texts messages,changing pictures,controlling who get through to me and who doesn't allowing apps to be installed by others..... tech support for endless hours and getting the same woman at corp. security seven times (7) different times no matter how I contacted them. she would not give her employee number and said that her name Lucy Arcola. she was rude and abusive. My accountant had set up our major business account and had hidden the true nature and extent of the endeavor spiriting away a large sum of money. Verizon was completely uncooperative in providing documents and other info. The harder I tried to get saticefaction the more problems I had with the account and eventually gave up. Needless to say it cost me dearly to have them as my carrier. at this very moment my Verizon phone has been loaded remotely with bogus programming making it difficult to use at best. | |
| John Barnes | 11/19/11 |
| I canceled a broadband card for 59.99 and when the next billing cycle came out i was charged 59.99 + tax. The MANAGER SAID THAT I HAD TO PAY IT AND THEN WAIT FOR A CREDIT!!!!! I asked him why I had to pay for something that was canceled and not owed. IT'S OUR RULES!!! I was also told that I better pay it or it would go on my credit and have late fees too. WOW A COMPANY THAT THREATENS YOU TO PAY FOR SERVICES THAT YOU DON'T HAVE. I have a lot of phones with verizon I am will do like the bank of america customers did MOVE THEM TO AT&T. After 13 years it"s time for a change. DID YOU EVER WONDER WHY I AM CANCELING SERVICE? BECAUSE IT DOSN'T WORK. I CAN AFFORD THE BILL BUT EXPECT A SERVICE QUALITY EQUAL TO WHAT WAS PROMICED THANKS MANAGER THOMAS ID# 127046 FOR OPENING MY EYES TO WHAT A REALLY SHITTY COMPANY YOU ARE. I HOPE YOU JOIN ALL THE UNEMPLOYED VERY SOON | |
| Heather | 11/18/11 |
| I don't even have my new service up yet and I'm 100% unhappy. Bad techs, bad customer communication, late arrival, impossible phone systems, a lot of "passing the buck" and a customer w/an incomplete order after sitting home -- losing wages -- for TWO DAYS! I am so furious. I thought "how can it be worse than [insert area cable company]?" Well, I assure you, it can. For me, it is!!!! I thought it impossible to go down from horrendous. BETTER SERVICE IS NOT ROCKET SCIENCE PEOPLE. Learn to compete, FIOS/Verizon, or you will FAIL!!!!!!!!!!! You give customer service the bad name it has come to deserve. SHAME ON YOU. | |
| donna | 11/15/11 |
| Customer service, tech support, and corporate are the worst. I can't get anyone to call me back, help me, or tell the truth. Every person has a different darn answer and no resolution. I have a DROID 2. It sucks! I had emergency situations and all my ways of contact were down. FB always has connection errors, emails get dropped, the phone linked half my contacts together so now I have to keep going through to unlink different people. Corporate no longer answers their phones, it is simply an answering machine. The corporate guy I got a hold of a week ago gave me a phone number to call him back that does not work. That's awesome. Way to go Verizon. You're best customer service award is crap which you guys probably made and promoted yourself! | |
| Plant A Plant Company | 11/15/11 |
| I am a customer of Verizon and I am VERY UPSET!!! I was told by the customer service reps that we were eligiable for DSL. In fact we were not. I reported this to the BBB and I was contacted by Denise Wannamaker in the Customer Relations on November 7th, I had explained to her what my problem was and why I was complaining and she said that she would look into this matter and get back with me either that day or the following day, she had given me her direct line and I waited to hear back from her and I NEVER heard anything from her. I have called her on the 9th of November at 12:51 pm left her a message and in her message it states that she would return my call at HER CONVIENCE | |
| beryl mae sutter | 11/14/11 |
| you stink. a 12 yr customer i am. my casio brigade needed a battery replacement i was under wartantee for one. not only do i find out that you dont carry one, but the phone has been discontinued. your reps tell me on nov 1st to go out and buy one from a wal mart or ebay etc. and you will refund my money back lol. why should i buy a battery when im under warantee by you. so instead your crappy tech dept sends me a LG OCTANS THE SO CALLED PERFECT REPLACEMENT FOR MY CASIO . thsts ajoke. ATEENTION A PRE OWNED CERTIFIED PHONE IS NOT A PROPER REPLACEMENT. i had help from a josh ellis, he was helpful in certain aspects. i reccomend him to any one that needs him on here. any way the phone arrived in two lil boxes and NO CHARGER. nothing like paying 32.99 for a charger when youre poor and on disbilty at the katie and maryland store in vegas bought one added to my account which I SHOULD NOT HAVE HAD TO DO IN THE FIRST PLACE THE PACKAGE WAS INCOMPLETE YOUR 611 NUMBER WOUDNT GET ME ACHARGER TILL TODAY NOV 14 TH 2011 AND I NEEDED TO GET BACK ON TO A PHONE AND START HAVING MY LIFE STARTED. it still is a p.o.s. replacement . and all i want is justice . i asked mr ellis to contact the supervisor for the rep tech that sent me this crappy thing and all i want is my monthly rate for enduring suffering od 89.99 for the mth of nov to go away. i have been stressed out physically drained from this dissapointing experince. BY THE WAY I WILL BE MOVING ON FROM VERIZON IN 2013 IT HAS BEEN A EXPERIENCE I WOULD LOVE TO MOVE ON FROM . I STILL HAVE NET BOOK SERVICES WITH YOU . AND IF YOU CAN DROP 89.99 FOR NOV AND DEC THEN I WILL PAY MY NET BOOK MORE THAN MY CRAPPY PHONE. IT IS EMABARRISNG THAT A 16 YR OLD GIRL HAS ONE OF THESE AND IM 42 . LG STINKS. I WANT MY 450.00 CASIO. NOT A 289.99 LG OCTANE PIECE OF JUNK. I AM REACHIBLE BY MY CELL ACCOUNT NUMBER SUTTER BERYL MAE. | |
| Melissa | 11/12/11 |
| I cant stand Verizon! its way overpriced! I had a smartphone for 18 days. little did i know that verizon changed their send back policy. so now that i am planning on switching to Sprint, i have to pay a $550 cancelation fee. this is ridicoulus, when a manager told me that i would no longer be charged for anything smartphone related. | |
| Bf | 11/10/11 |
| My recommendation; GET RID of that cell phone, buy a TRacfone or some other Emergency use phone that costs about $15/year. STOP THE INSANITY !! Then use your current SMART phone that requires a MINIMUM of data of $30 and simply use it for everything else. Let's face it, you can wait until you get to the office,i you have your now DISCONNECTED PDA ( Droid X etc) you have lots of work to do and can utilize the WIFI along the way AND at teh office when you get there.Additionally, if you really have to , use Skype on wifi and make that GOTTA make that phone call ! If we all just stuck them for a week like they have stuck ME since the 80's THEY would be on their knees BEGGING for us to come back NO limits and half price and guaranteed better coverage within 5 months !! That;s my plan I CAN MAKE IT WORK AND WILL. The rest of you can keep supporting these ^&&*** *^$% but not me.As soon as verizon announced that they were gathering all of out locations, calls, purchases , and travel to better serve OUR ADVERTISING NEEDS I SAID ^*&% *^^ to Verizon,If you don't keep on eye on your bedroom window because THAT'S next. So support them are stop using them BUT BE MAN ENOUGH TO STOP THEM!!! PS..the data restriction won't bother ANYONE !! Then why are you reducing US ?? Just wondering why all this if it won't effect me or non of the other 96% of people on the planet,,Surely m identify them ,place a 10gb limit and let's get on in life,BUT YOU WOULD RATHER TELL AL THESE LIES,,JACK UP THE PRICES AND MAKE A LITTLE MORE FOR THE BOARD GODS..Well, SCREW YOU, YOU'RE OUT !! | |
| Elizabeth | 11/3/11 |
| My rating is actually a ZERO | |
| Dolores Gonzales | 11/3/11 |
| Verizon does suck! I had trouble from the begging. The phone would drop the calls all the time. I had emergency calls from my family that my mother was in the hospital and my family couldn't get a hold of. verizon tested the phones for three months and in the time we exchanged phone two times. They said the area I live in didn't have good reception and it would take one year for them to put up another tower but in the mean time they suggested for me to purchase a device for $250.00 and they would give me a deal with one half price off $125.00. I told them that the problem was on their side and I shouldn't have to purchase a device. I told them that I no longer want their service and they told me that I couldn't break the contract and would charge me $160.00 for each telephone (I had two). Now I have to pay the money for the three months I had the phone plus $320.00 for breaking the contract. I contacted the FCC And said they would contact verizon. Verizon said that it states in the contract that they don't guarantee that the service would work in my area. This is full of bull ____! | |
| jim eggleston | 11/7/11 |
| I assume that the one star i gave explodes in the 99% revolution....I am so tired of the arrogance that I receive from complaints. My complaint was trivial, yet, treated as if I were trying to RIP-OFF the corp. They must train that to all!!!! I am fed-up with this and will start being an activist towards coorperations that continue to put profit!!!!! in front of humanity!!!!! I was in the business of communications for many years. I have never seen such an attitude that was indoctrinated into their employees...""""JUST SAY NO""""". we are tired of that response!!!! We will not take it any more without a legitimate response!!!! F-U. corperate for your attitude of "customer service" SIGNED ANOTHER DISSATISFIED CUSTOMER! James Eggleston; War veteran, small business owner, husband, father, community activist, Republican, Lover of America, and hater of cooperate greed!!!! So-Long you butt heads.... I will use a string and a tin can before I continue to use you as a server!!!!! BINGO AN SEE YA IN HE | |
| Annita Leyva | 11/8/11 |
| My issue is I called to get balance and wanted to terminate service.. however I wanted service terminated at a later date but the customer service took it upon himself to terminate as of the phone call date...and when I asked them to fix he advised no can do I will need to re order services... not ok...asked to speak to a superv. Then in that process of waiting I was hung up on... tried to call Corp..however all its just a mailbox...! Ugh Not Happy at all | |
| Elaine Davis | 11/1/11 |
| You are all right VERIZON SUCKS IN ITS SERVICE DEPARTMENT. I AM WITHOUT A PHONE BECAUSE THEIR NO CUSTOMER SUPPORT DO NOT KNOW HOW TO ORDER A NEW RESIDENT PHONE LINE, THEN THEY CUT YOU OFF BEFORE YOU MOVE. TALKED TO 5 TO 7 VERIZON PHONE REPS, AND NONE COULD HELP ME. COMCAST HEAR WE COME | |
| Jason David | 10/29/11 |
| You at Verizon need to learn to tell the truth your tec support sucks you I'm hate your dame rules. I have a DROIDX2 and as a phone company you SUCK | |
| denise potrillo | 10/26/11 |
| youre employees are rude and obnoxious i was at my garage this morning and one of youre employees was scratching his genital area right in front of me please talk to them thank you my adress 4831 christy ave | |
| tb | 10/25/11 |
| I have been with Verizon Fios from July of 2010 and I had my service switch to a more expensive service in September 2010 without my permission. I had to pay a partial and full months payment twice. Customer service told how much to pay each month until they credit my account and sorry for the inconvenience.Now its a year and three months later can't get my deposit back and I have no contract with Verizon. Now when you ask to speak to someone in the finance department and you give your account they just transfer you to someone else without even letting you know. Since I have been with this service I spend more time on the phone with Verizon than actually making personal phone call. The reps were rude and don't think half of them know what they are doing. My advice when you hear Verizon Fios run even though you dont have to sign a contract run run run they will fine ways if you give a deposit not to give it back to you. | |
| your_worst_nightmare | 10/24/11 |
| Unless I can somehow get hold of a corporate officer to help me with a bait-and-switch compromise that Verizon has committed against me, I will not only report to the FCC for possible fraud action, I will start a class action suit against your company.. I all ready have 9 signatures.. if you don't want to play fair with the public, then it's time we take you down... no prisoners, just multi-media coverage and legal action.. your call, not mine.. | |
| Dave Russell | 10/24/11 |
| I'm am really mad about how verizon can lie to people and not even think twice about it. It also very sad when an emmployee can lie to you and than add a person as an authorize user without the person in charge of the account doing so(brian from the Lima store) than have a manager Kayla call you a liar to your face in the store and in front of customer in the store. Than have people in your cumster service lie to you on the phone is really bad. I guess this is how you tell your employee to act just so you don't have to eat the cost of things. Joshua from your customer service and there was also a female that lied about the situation on the phone since when steven got on the phone and read things from the notes on my account that the other two said was not there. I had to drive back and forth from one of your verizion store which is about 20 to 25 miles away so are you paying for my gas. Chris from verizon customer finally help me and I hope yhis is how resolved now but I won't hold my breath yet!!!!!!!! Sincerely Dave Russell | |
| dianne | 10/23/11 |
| VERIZON----POOR SERVICE. Call about the dsl Broadband extras- mainly STARZ PLAY WILL NOT DOWNLOAD MOVIE FOR ME TO WATCH... I have been billed for the service and when i call for help, it connects to the PHILLIPINE's another outsourced job, out of the U>S>A> THEY CAN"T FIX IT FROM THERE. and they always want remote access into my computer. the one time I did let tem..all of a sudden, emails from international countries in my inbox. they can't be trusted over there...and we are spending U>S> money for the verizon services. POOR SERVICE And everyone wonders why the U.s> iis in the state it is. Give Americans the jobs over here in america..they can do the work and fix it. | |
| Ericka H. | 10/20/11 |
| As I read your comments I guess it feels somewhat good to know that I am not alone. I have been on hold for over 2 hours and my problem has not been resolved. For starters a verizon operator changed my service plan without my request. Towit, he in all his "idiot wisdom" removed my regional calling, voicemail service and did away with my sentire service package. Needless to say this too just a few key strokes to put in effect. Once I realized that my services had been removed and contacted verizon to make the change I am still waiting for the problem to be rectified. Now as I have been waiting for 2 hours the line has once again disconnected. WOW.. A bunch of idiots. I have been a customer for over 20 years and it is today that I can officially say I am switching my telephone provider. I wish Verizon nothing but the customer service they provide, which is nothing. Verizon is the worst and I will be going public with this information.. Join me and drop verizon.. They have taken too much of our money for too long without service. To hell with them! | |
| greg | 10/18/11 |
| poor dsl service ,works only 40% of the time,unable to get proper assistance and recently had a drunk angry verizon tech show up to repair our dsl service and he merely cut the wires and stumbled back to his van cursing,I have gone 30 days at a time with no service,I have started looking into other internet providers since this is getting more frequent.Hey verizon,get your act together or get out of the game! | |
| | 10/17/11 |
| Verizon's customer service is so poor. They add on features without authorization and then try to charge for it. Isn't this called stealing? I have called Jeffery Nelson a contact for CEO Lowell McAdam on several occasions and never rec'd a call back. My advice and what I am going to do is file a complaint with the Federal Trade Commision, U.S. Attorney and the FCC. Enough complaints for people will require action on their part for an investigation. | |
| Ron Wasserman | 10/17/11 |
| My father passed away 9_5_11. We called a few days later to notify Verizon. Had a confirmation number. No kit sent to return internet router. Called again, new confirmation number, again no kit sent to return box. Took the damn thing to a verizon office. Returned it. Got a bill today for internet and phone started after he died and after we cancelled. Called Verizon rep, can pull up bill. GO TO HELL!!! The bill will not be paid, you can go to the grave yard and try to collect which, considering your company's ability to comprehend things, you'll probably do. I can not stand your company. | |
| Carol Haapapuro | 10/17/11 |
| I must agree with the above negative statements about Verizon wireless. It appears that Customer service at Verizon is not there to provid resoultion to any real problems. Disable person poorly treated and a young person treated as a non-person. Verizon selling faulty equipment and refuse to honor there waranty of replacement. Treating the customer(an 18year old female) as worthless and not honoring the Verizon contract of replacement of there faulty equipment that they receiveing 106 dollars a month for. Unbeliveable. I thought it was just getting the wroung sales person at the store untill customer service was called. Woh! Shane, who ever he is took the cake. He just kept blaming the customer. The disabled person after being treated so poorly ( and not the first time at this place of business) became dicouraged with the abuse went to another provied for service. the AT&T sales person gave infomation sold the young person a phone called Verizon cancelled the Verizon plan, had the verizon phone shut off and then activated the AT&T cell phone. Verizon stated there would be a credit comeing and a penalty for cancelling out of contract. Verizon said in a few days the customer would receive an update bill. The Verizon letter arrived 12 days later only there is not any thing in this letter as was stated by Verizon workers at time of the transaction with AT&T. The letter came from Verizon Wireless PO Box 4002, Acworth , GA 30101. This letter is not signed by anyone. This letter gives a phone number to call 1-800-922-0204. It is a letter of intent being the intention is that if not contacted by a certain date the price of the Verizon cell phone service will be per minute. Not as per contract. There are two phones on this contract and one Mobile Broadband. The disabled person and his young daughter have spent thousands of dollars with verizon only to be treated so pooly. THEY HAVE HAD ALLTEL THEN IT WAS BOUGHT OUT BY VERIZON. UNBELIVEABLE, VERIZON BROKE THERE CONTRACT WITH CUSTOMER BY NOT OFFERING A SERVICE WHICH IS PART OF THERE CONTRACT WHICH IS TO HONOR THERE WARRANTY. WITH NO TRUTH OR EXPLAINTION PUT THERE ACTIONS(BREACH OF CONTRACT) ON THE CUSTORMER. The customer service rep claimed he had the power to give a credit but would not. When asked for the corporate office of Verizon the cusomer service person gave and address other than the one above. The address give is: Verizon Wireless 1 Verizon Way, Basking Rg, NJ 07920. could this be the right address? I wonder. Carol Haapapuro chaapapuro@yahoo.com | |
| | 10/17/11 |
| call 212-395-1000 140 West Street New York, NY 10007 | |
| Paul Ripka | 10/16/11 |
| A Verizon Service Representative will be with you shortly. Thank you. Agent Samaira has joined. (15:29:48) Samaira : Chat ID for this session is 10161151088. (15:29:48) Samaira(15:29:53): Welcome to Verizon Online Sales Support! Thank you for choosing Verizon. What services may I help you learn more about today? You(15:31:53): There seems to be no way to contact Verizon regarding Fios service if one does not have aVerizon account. Who do I contact in Verizon Corporate to get information regarding when Fios will be available at my address? Samaira(15:33:29): Thank you for your interest in our Verizon FiOS services today. Samaira(15:33:34): I understand your concerns; however, at this time, there is no estimated time frame for the availability of Verizon FiOS service. Samaira(15:33:39): What I recommend you, is to sign up for the Future Notification form, for the availability of services. So that, we'll be able to contact you,when we get the services available for your location. You(15:34:16): I want a Corporeate answer, who do I contact? You(15:35:24): If you do not have a better answer, give me to your supervisor Samaira(15:36:49): Please give me a moment. Samaira(15:37:29): Please give me a moment while I transfer this chat to my supervisor. You(15:38:08): If you do not have answer, let me know how to close all my Verizon accounts, especially my wireless, without penalty. Obviously, Verizon does not respect me as a customer. Agent Noel has joined. (15:38:24) Noel(15:38:24): Hi, this is Noel. I'm available supervisor on floor. Please give me a moment while I go through the chat. You(15:39:13): I have been asking these questions for over a year! ... Can anyone at Verizon Corporate answer questions, it seems that customer service is useless regarding my quiries. Why does "Verizon" advertize Fios in areas that they do not offer Fios service for subscription to Fios? Especially, flyers in my mailbox! THIS IS VERY ANNOYING! Having been a customer for Verizon for decades, how does one cancel their internet and wireless services WITHOUT penalty. Verizon does not want my continued business. | |
| Thelowman Onthepole | 10/8/11 |
| Did any of you catch wind that the Management workers that traveled to North East for the strike to temporary replace the union workers are being forced to pay that states taxes for the time being up there? (approximately 2 weeks) For example, according to NY state law, you must be visiting for 184 days or more to be considered a tax-paying resident. I wonder WHO verizon is paying off to avoid issues? Sounds like Verizon is trying to grease the "machine". | |
| Wayne O'Donoghue | 10/5/11 |
| 740 Putnam Ave 2fl Home # : 347-663-7092 Brooklyn, NY. 11221 Cell # : 347-777-9968 wayneo39donoghue@ymail.com ____________________________________________________ Professional Objective: To obtain employment with your organization, which will help me to enhance my skill, and provide an opportunity for growth and advancement. Profile: A reliable and creative self-starter with experience in pre-wire and installation for voice/data/cctv/ fiber-optic/reading prints and building IDF & MDF closets or rooms. Education: Military Trade, Electrical School Guyana S/A. Technician Certificate of Credit An Electrical Degree in Low-Voltage. Haganah Security Guard School NewYork NY. Security Guard Training Certificate Experience: Tek System NewYork NY. Installation Technician 01/10 to Date Installed cat-5, cat-5e & cat-6 for voice/data, RG- 6 for cable tv & monitors, pulled 100/200 pair from IDF to MDF, run fiber, build ladder racks, installed data racks, punch all voice/data jack at location, dressed, terminated tested and finalized all cables in & out of the IDF rooms & read prints & install fiber switches, patch panels, and cables from the switch to the panel. OT&T Inc. Long Island City NY. Installation Technician 10/08 05/09 Install cat-5, cat-5e, cat-6 for voice/data RG-6 for cctv & monitor, pulled 100/200 pair from IDF to MDF, run fiber, build ladder racks, install data racks punch all voice & data jacks at all Locations, dress, terminate, test & finalized all Cables in & out of the IDF rooms, read prints. L.M.I Electrical Contractor Tucker GA. Installation Technician 04/04 09/08 Assistant foreman for 2 years project, at Emory hospital installing cat-5, cat-5e, cat-6 for voice/ data, RG-11 home run for RG-6 cable/tv, video Security cameras, pull fiber & inner duck for fiber Build ladder racks, install switches, dress/terminat All data/voice & cable jacks, also read all blue prints, & install patch panel and cables. System (5) Five Security Atlanta GA. Per-Wire Installation Technician 01/02 02/04 Installation of all doors/windows contact, monitor & smoke detectors, 1308 key pads, NX-6, 12 & 14 security panels, cameras & also cat-5e, RG-6, 22*2, 22*4, 24*2, 16*2, and 18*2. Reference: Will be available upon request. | |
| Williw | 9/29/11 |
| From what I understand at this time, you no longer have the tennis channel available. I am an avid tennis player and watcher who looks forward to watching tennnis matches in the evening. This channel has been unavailable since Labor Day. Although my concerns are not as severe as others, I want the benefit of what I pay for. Please resolve this contract dispute and re-active the tennis channel or I walk with my money to hopefully a better cable product. | |
| H. Mickey | 10/1/11 |
| I have been with Verizon for about the last 20 years. No problems. Then on 9-11-11 My phone would ring but could not answer. The next day I could not call out then after that no dial tone. Went on line to Verizon did their problem solver and they said it was on their side. A couple of days i went back on and then they said it must be my lines. I live in a 100yrs. old house, I did everything they told me to do. Still no service. It is now 10-01-11 and still no service. Like everyone else i have been calling to cancel my home phone and all you get is welcome and a representive will be on the line shortly. Well, for about 5 times a day i call and a 15-20min wait and still no one will answer. How are you to cancel when you can not get thru. | |
| Barry Overton | 9/28/11 |
| Dear Verizon: I have been a FIOS customer for a very long time. I am very satisfied with the technical service that you provide other than these two issues: 1. As your prices continue to go up for standard services, you are abusing your customers by shifting channels into packages that we now have to pay for. "Classic Sports" on Comcast and other non- movie feature channels are shifting to "dope" us into paying for them. With the "dummied down repeat syndrome" on your packages, we are paying for programming and watching the exact same movies that were free in the past. As soon as your market research shows an increased viewer rate for a particular show, you seem to find a way make us PAY THROUGH THE NOSE for it. Do something for us for a change, instead of this insidious- not so subtle abuse!!! 2. You are over producing the visual graphics on your menu pages! I am a former media designer including billboard- out of home media and don't know why you change the background colors that adversely affect the viewrs site because of a lack of the proper contrast to protect are eyes. Many people may not know this, but you are turning us into glasses wearers. Also, THERE IS TOO MUCH ON THE SCREEN AT ONE TIME. IT IS VISUAL OVER SATURATION!!! The same thing happened to "Vanilla Ice" the former White rapper, dancer who became hated for over exposure! The first rule of advertising is... KEEP IT SIMPLE STUPID!!!! YOU ARE HURTING US BIOLOGICALLY AND FINANCIALLY. THIS IS ONE OF THE REASONS OUR COUNTRY IS BANKRUPT. GREED AND PUSHING THE ENVELOPE FOR MORE,MORE,MORE PROFIT AT THE EXPENSE OF YOUR CUSTOMERS. IF THIS CONTINUES YOU WILL HAVE AT LEAST ONE LESS CUSTOMER IN 2012! | |
| Joe Breighner | 8/8/11 |
| The only reason you get one star is that zero stars wasn't available. Your corporate greed is abhorrent. Six billion dollars profit last year, yet you want over one hundred concessions from the working men and women in the CWA and IBEW unions who make that possible. Mark Reed, I challenge you and your executives to agree to the same concessions you want from the workers. You don't have the guts to do it. Perhaps you should rethink this anti-union strategy and realize these workers are the ones who make you those tremendous profits. | |
| John | 8/8/11 |
| I have been very satisfied with Verizon service, your employees do a first class job. Remember that PEOPLE are a company's # 1 asset. IF you cannot and/or will not take care of your employees/people you can consider ALL of my plans with Verizon will be cancelled immediately. Corporate greed WILL be Verizons downfall. Come on over 6 billion dollars in profits last quarter and you want to take more from the people that helped make that profit....NOT FAIR Verizon. | |
| Karen Koch | 8/8/11 |
| I've used your services for years. Please treat your employees better! This is unfair the way you're treating the union! | |
| LUCITA INTERNET | 8/8/11 |
| CORPORATION ARE BASE OF COOPERATE TO EACH OTHER TO COMMUNICATE TO LOOK ABOUT OF KNOWNLEDGE LESSON TO MAKE A SENSE TO EASY TO UNDERSTAND TO WORDS RESPECT FREEDOM. | |
| D. Gray | 8/8/11 |
| Verizon's (DSL) has been lousy, customer service has been lousy today (8-8-11). The scheduled appointment (10 am to 2 pm) never arrived, nor did they call to let us know. Additional calls were made and we were assure someone will be here by 5:30 pm. No one called or arrived. We called again and again ... Finally we were told there has been a problem in the Baltimore dispatch system but they might be here before 8:30 pm. Bottom line: Missed a day of work ... could not work from home with a flaky connection ... Waiting from 10 am to presently 7:15. And talking to customer service reps in another country who did not have or could not give an address of senior officer of the corporation. They are going to call tomorrow between 8 am & 10 am to tell me if they are coming (?). I'll be shopping for a real provider. In marketing, a 1% increase in customer satisfaction equals 1% in revenue. | |
| Donna | 8/9/11 |
| I am writing to you to tell you how disappointed I was in your customer service. (I’m being nice) I actually could say a whole lot more, but to be quite honest, your customer service leaves a lot to be desired. I closed my store temporarily at the end of March 2011 because I was moving my store to a new location and the new location would not be ready until June 6th. I did not want to lose my phone number, so I told the representative to forward the calls to my cell phone as “vacation mode” was not available to me. I also told her I did not need the internet service because I would not be in my new store until June 6th. I was billed for internet services for the months of April and May, even though I explained I would not need these services until you come to install for me for the month of June. I called to complain, and was only given a credit for one of these months on Jun 9th. I called to let Verizon know I was ready to have the install done and was given the runaround and it took me several calls to get to someone who could find the address of my new location in your system to set up an appointment for them to come and install my phone line and internet service. The appointment day came and went, and the installer never showed up. I called to find out why, and I was told that I needed to do some sort of “verification” which , according to their records I did not do, but I did do. I reset the appointment, and again, no one showed up for the second appointment. My store opened with no phone line and no way to run credit cards. I have tried to get satisfaction through customer service, and had my husband call for me and he asked to speak to a supervisor and got hung up on. I went the entire month of June with no phone service even though the initial call to have service set up was placed the end of May. I continue to get bills for services even though I switched to Time Warner Business Class on July 1st. I am still getting billed for phone and internet services, even though during this time I received a letter from Verizon saying that internet service was not available in my area. According to my records, I authorized 2 payments , I for $71.74 and a separate one for $100.00 for a later date. Verizon took the whole amount all at once, which I did not authorize them to do, and it caused an overdraft of my account, costing me money. I spoke with Miss Harris when I received my final bill, which came to $98.46. I told her I was billed for internet services for May and June and did not receive these services. I told her I should be credited for these services which was $45.99 in May and $46.95 in June. So, according to my records, I owe you $5.52, which is enclosed. As far as any other charges, I feel I do not owe you anymore than the $5.52. If you feel you need to dispute these charges any further, I will send you my attorney’s contact information. As far as I am concerned, You did very little to convince me you did all you could for me and my business. In fact, your company seemed like it could care less if you lost me as a customer. You are now losing me as a cell phone customer as well, as I will not be renewing the 5 cell phone contracts I have with your company. | |
| jeremy long | 8/10/11 |
| i gotta say i was with verizon for A LITTLE OVER 6 YEARS. THEN I NEVER HAD SERVICE AT MY HOUSE THEY WONT FIX AND NOW THEY SAY I HAVE A 900 DOLLAR BILL. KEEP IT UP VERIZON AND I WILL SUE YOU LOOSE BUT YOU WILL HAVE SPENT ALOT OF MONEY ON LAWYERS BUT ILL STILL Laugh. | |
| VERONICA WEBB | 8/10/11 |
| Its these corporate a holes who think they know how to run the company..when its the WORKERS who run VERIZON. And do a great job at it.. If corporate had it there way they would probably hire all Illegal immigrants so they can pay them $2 an hour. There are no more middle class its the rich and the ILLEGAL IMMIGRANTS who are all on medicaid and have kid after kid draining the system.. The women have kid after kid and when asked who there baby's daddy is. we no understand english. They understand how to collect a MEDICAID CHECK .. What a joke.. | |
| Wife of Verizon Employee | 8/11/11 |
| This letter is to you, CEO Lowell McAdam, Welcome..you start your endevour as CEO of Verizon. You let your 45,000 dedicated employees who enable you to collect youe VERY generous salary to walk off the job! Why? Let me ask you..do you need to worry that if your child is sick you can not afford the co-pay at the doctor? I think not..Are YOU waking up at 3:00 AM unable to sleep because you are not sure if you can afford to buy food for your children this week? I think not! Are YOU concerned that your dedicated, hard working employees, are going to have to pay THOUSANDS of dollars a year for medical, BUT you are not going to give them salary increases to cover that cost of medical insurance? I think NOT! I understand you have a business to run and you are a for PROFIT business..but let's set the public straight..and let them know you are making BILLIONS in profit each year..let's say we get rid of the corporate jet, stop building stadiums that say VERIZON in blazing print..why not reinvest in your employees..YOUR EMPLOYEES who are enabling YOU to make your MILIIONS each year!!!! So what do you say, Lowell McAdam, get off on the right foot..don't look up..look around at those dedicated workers who built this company..because without them..you wouldn't be here..... | |
| Jobless0011@verizon.net | 8/11/11 |
| Did you know I don't have health insurance and I got to pay mine out of my pocket while I am UNEMPLOYED ,what happen to our JOBS? GUESS!Tell me what that extra $20 billion profits came from and what will they use it for?Will they get me a JOB what that?TELL ME!It funny that they send out a flyer in the mail that there a special on the dsl with the phone for $34.99.I try to get that ,they won't let me have that!I keep tellig them that I won't that because I am UNEMPLOYED!They said that it won't work on my STREET!They want me to get the FOSI!What the hell are they talk about!?I do have DSL with the phone but the problem is that they charging me more than $60 per month and it speed is .5 to 1Mbps with id caller.On the special is the same for only $34.99 with FREE id caller and phone! I don't use the phone to call ,I only use it if some one call me! I use the cell phone to call out.Now I am getting stupied calls that I never got before!I know,because the id caller show phone numbers that I don't know who the hell they ARE! Do you know how much that cost per MONTH?Why don't I get the $34.99 special while I am UNEMPLOYED?!I could save some money to pay off my HEALTH INSURANCE! I DON'T GET IT! What are they doing? Stealing profits from me! For $34.99,you will be surprise how many UNEMPLOYED people in USA will drop Comcast for Verizon for that PRICE! There you go!Here are your profits! That way you can hire us UNEMPLOYED people back to WORK! How that! | |
| Mendell Turner | 8/12/11 |
| I received a letter from Verizon notifying me that as an enhancement they intend to remove FTP access on Aug 21, 2011, if you remove a feature please explain to me how this is an enhancement. In this letter they state that they want me to use Sitebuilder to maintain my web site, Sitebuilder is an absolutely horrible application, I write my own web pages and then use FTP to upload them. Sitebuilder does not allow me to access my web pages and I would have no way to modify my web pages using Sitebuilder, the available templates do not meet my needs to design or build a web site. If you’re going to stop FTP access they why don’t you use something like secure FTP (FTP over SSL) so that your users can access their web pages securely? When your DSL was installed one of the features listed was FTP access to the web site. The other choice for me now is probably to move my web site somewhere else at some additional expense and I will have to notify a lot of people that it has moved, not to mention the additional cost of moving to another web host. I am totally disappointed and disgusted with this turn of events. When cable TV and internet comes to this neighborhood this will most certainly be a deciding factor for me. Mendell Turner Account number: 10 5142 2839 508265 09 | |
| Michael McKarthy | 8/13/11 |
| HELLO GUYS FROM VERIZON HEADQUARTERS AND MANAGEMENT IM MICHAEL MCKARTHY AND IM FROM TORONTO CANADA AND NOW IM CURRENTLY LIVE IN FLORIDA, IM 73 YEARS OLD AND I LOVE YOU GUYS ALL OF YOU, BUT THERE IS SOMETHING WE WANTED TALK AND IS ABOUT NORTEL NETWORKS I WAS 17 YEARS OLD WHEN I STARTING WORKING WITH NORTEL NETWORKS, IN THOSE PASS YEARS NORTEL WAS CALL. NORTHERN ELECTRICI WAS ONE OF THE TECHNICAL AND INSTALLATION SUPPORT BY THE NORSTAR MERIDIAN LINE BCM AND PBX I REMEMBER THOSE WONDERFUL YEARS WHILE LATER THE COMPANY CHANGE NAME FOR GETTING BETTER COMPANY AND THEY CHANGE IT TO NORTHERN TELECOM WOW WORING WITH NORTEL WAS THE BEST AND STILL IS, WHEN NORTHERN ELECTRICT CHANGE TO NORTHERN TELECON I WAS 41 YEARS OLD AND WE GETTING BETTER AND BETTER THE COMPANY GROWS VERY FAST AND VERY NICE EVERYONE LOVE NORTHERN TELECOM AND WE MAKE THE NAME OF BUSINESS MADE SIMPLE, AFTER WHILE THE COMPANY IN 1995 CHANGE IT TO NORTEL NETWORKS I WAS SO PROUD TO WORK FOR THEM UNTIL 2007 IM GETTING RETIRE WITH GOOD PENSION, I HAVE TO TELL YOU NORTEL WAS AND STILL THE BEST COMPANY IN THE ALL WORLD SINCE I BEGGINING FOR THE FIRST TIME UNTIL TODAY 2011 NORTEL IS THE BEST, SO GUYS DONT LET AVAYA TAKING OVER NORTEL NETWORKS IN UNITED STATES WE DONT CAREJ ABOUT CANADA WE CARE ABOUT HERE UNITED STATES OF AMERICA, DO YOU KNOW HOW MANY CUSTOMERS STILL USING NORTEL NORSTAR IN UNITED STATES, THINK ABOUT THIS VERIZON, NO BODY WANTS AVAYA IN USA, WE SEE CUSTOMERS BUY AVAYA BECAUSE THEY THINK THEY BUY IT GOOD SERVICE AND AFTER FEW MONTHS LATER THEY SAID THIS IS GARBAGE | |
| CONTINUE | 8/13/11 |
| SO WAKE UP VERIZON AND GET APPROVAL FROM THE COURT TO LET NORTEL NETWORKS WORKING IN OUR COUNTRY USA FOR MANY MANY MANY MANY YEARS NOT ONLY UNTIL 2017 NO NO NO THIS IS IS FOREVER WWWWW EEEEEEEEEEEE LLLLLLLLLL OOOOOOOOO VVVVVVVVVV EEEEEEEEEEE NORTEL.NETWORKS NORSTAR AND MERIDIAN PBX AND BCM | |
| joe public | 8/14/11 |
| WHERE ARE THR REAL REPAIRMEN? 3 TECHS CAME TO MY HOUSE FOR FOUR HOURS AND WHEN THEY LEFT,. FIOS STILL DIDN'T WORK. DONT MAKE ME GO BACK TO SHITTY TIME WARNER. | |
| Patricia S. Johnson | 9/20/11 |
| Custumer service sucks! They don't listen to what you say. They don't send the help you need. The repair person does not fix the problem. They will not manually help me get my DSL highspeed internet to work at my home after I enrolled into their DSL highspeed internet service. They repair person does not show up on time. You have to make a billion phonecalls to speak to the right person. The supervisor does not pick up the phone when you are transferred to their line. Verizon does not give you a manual or instruction booklet to know how to operate your answering service. I may have to cance their service and use someone else! I don't recommend them to anyone. I contacted the chair person of the board of Verizon and I hope he does something about this. | |
| Nancy F. | 8/16/11 |
| My name is Nancy and I live in S.Ca. Several weeks ago after purchasing an Apple Ipad2 from my closest store (which happens to be corp) I was informed that I would be charged $20.00 a month for the Ipad2. I agree on this issue. Less than 10 days later I was having problems getting connected just a few feet from the Verizon store. When I went into get some answers I was informed that I needed a "Mifi" costing $100.00 and it would cost me $50.00 each month. I was presured into getting it and was told that my cost a month was $50.00 not $20.00. I agreed to this. About a week later I was having issues with the Ipad2 and went to my local Apple store. The tech there asked me why I bought the Mifi and I told him about the problem connecting. He stated, "If I had cell service I could get coverage with the Ipad2 and to return the Mifi to Verizon". Immediately I called and was informed that they would take it back. When I went into the store they snookered me into keeping it even after I well informed them that this was costing me $350.00 a year. WELL, I complained and they said if they got my monthly bill down would I keep it and said, "yes". After all was said and done they said they had brought the bill down by $30.00. And I kept asking my bill for the Ipad2 was only $30.00 a month and they said, "YES" repeatedly. BUT after it was way to late 10 days later making any changes, I cannot return the Mifi and cannot get my money back. I called Verizon they again was well informes no changes were made, time passed and now instead of my bill being only $20.00 month more it is "$70.00". And there is NOTHING they will do about it. I do not need this Mifi for a 4G and the saleman and the manager at the Thousand Oaks, Ca. store should be fired along with his sleezy salesman. Whatever it takes to make people aware of taking advantage of this practice is SHAMEFUL!!! I wish I could sue them! Yup! I am sending a letter to the CEO of Verizon to make him aware of how his company operates. Nancy Friedman Nan1508@aol.com | |
| Angel Noel Trinidad. Technical & Installation Support for NORTEL NETWORKS. | 8/17/11 |
| Hello everyone from Verizon, im Angel Noel Trinidad and I offering my service for whoever have Nortel Norstar Systems and Telephones, my job is as a Technical & Installation Support for NORTEL NETWORKS, PROUD SERVING TO NORTEL, NORSTAR, MERIDIAN, AMERITECH, SPRINT, BELLSOUTH AND VERIZON SHARE TECHNOLOGY, My services its for free I love to help those customers that still having and using all Nortel Norstar phones and systems as a Nortel Norstar 3x8, Nortel Norstar 6x16, Nortel Norstar BCM50 and all the M and T series telephones as a Nortel Norstar M7100, M7208, M7310, M7324 znd all Nortel Norstar T7100, T7208, T7316, T7316E, T24, I have experience in Programming, Updates, Upgrades, Installing them, Repairing them, Fixing them, and much more since the year 2000 until today 2011 and I continued support a lot of customers and help them and teahing them and I love to leave the customer happy and satisfied of my job, if you want you can put me in the references in the internet or in anywhere, that my services its for free and also I collecting all Nortel Norstar telephones and Nortel Norstar Systems oldet or newest from those customers doesnt wanted anymore and they dont know what to do withh all of them and I using them for pieces to repair others Nortel Norstar telephones and systems as well, and continue helping customers in theirs need, im beligual im speak spanish and english and im available from Monday through Sunday at 365 days of the years and in case I cant answer please leave me message, details, etc and I returning the call as sonner possible, so im here to help to all those customers still using all the M-Series telephones and all the T-Series telephones BCM and PBX this is my information below ANGEL NOEL TRINIDAD TECHNICALL AND INSTALLATION SUPPORT FOR NORTEL NETWORKS PBX AND BCM 813-317-9115 OR 813-264-9452 OR MY EMAIL IS NortelNetworks33@gmail.com BUSINESS MADE SIMPLE, BUSINESS WITH NORTEL NETWORKS, WHERE THE BUSINESS SHARING IDEAS AND HOW THE WORLD SHARE IDEAS... | |
| Steve Deason | 8/23/11 |
| I just left a voice mail. If you want poor customer service, treat your employees poorly. A great example is U.S. Air (now Airways). This attempt to cut the trained workers pay and benefits is going to show up in service. In the meantime, I am helping to pay for full page ads in every paper in the country slamming the Verizon Workers ran by Verizon Executives. Why? Verizon is very profitable. I am a stockholder. If we need to cut, we can start with execs who make much and provide no service to the customer. Put the money where it matters. Treat your workers well and they will treat us customers well. | |
| Joyce Bryant | 8/23/11 |
| I currently own 4 verizon wireless phones. I wanted to switch one of the numbers to my unlimited data plan and switch the main number to one of the other plans. This would cost me approximately $50 more per month, which is okay with me. However, verizon wireless told me that this was impossible. I asked why. They stated because I only had one unlimited data plan on the account. I explained that I was not changing anything except switching phone numbers and was willing to increase the data plan on one of my other lines. I have been a customer since it was Bell Telephone. Again, I was told tha this was impossible. I would have to pay almost $500 to switch to another companyt such as AT&T or Sprint to transport my number. I asked the customer representative would verizon rather I switch companies and they no longer receive my approximately $250/month for my cell phone service or provide me the services that I was requesting. I was told I would have to switch companies. I even spoke to a supervisor and she repeated the same thing. In this economy could verizon afford to lose a long standing customer that is paying $250 month because they were not willing to switch the phone numbers around on an account that I already have and I would have paid an additonal $50 for a data plan for one of my other lines? This is not good customer service or common sense. I guess verizon could afford to lose customers because their stock is doing so well in this economy. I left a message on the corporate # 212 395 200 as well as a message on Alberto Canals’s number 908 559 6367 for Rose Stuckey Kirk or Tom Tauke to call me. This was about 10:40am. Let’s see if I receive a call back. LOL | |
| MEMR | 8/30/11 |
| I hate to call verizon, concerning issues, at no fault of my own, why because it is a long exhausting day. It seems that they try hard to exhaust you, by hanging up the telephone on you several times, disconnecting the call and the number one transfering you to someone else who they say can help you. During this transfer, they say that they are there to help you when all most of them do is aggavate you when there own personal agenda. And when it is all said and done, nothing was accompblish, and you are right back where you started and the day is just about over with. You would thank that a company as large and as established as Verizon would have a better plan in place, after all we the people are the ones who help those "ruled" ones keep there jobs. They change and add on without your knowledge, one young man from West Virginia Verizon, "Darren" straight up told me I was lying about my bill. If the facts are present, how could I be lying. I asked for Basic Tripple $99.00 deal with the movies channels excluding HBO and Max. I wanted only Stars,Encore, Showtime etc for $16.99. and the protection for my service. Well, never got it, they put on extreme channels and games. I took a day off work to get it straight, they had and escalator contact me and take all those things off and refund $200. back on my account,just to add it back on to my account, I asked for basic again, they later put on the next step, and expect me to pay for it. It is wrong what verizon does to its customers. JUST WRONG and it needs to stop. | |
| Ben | 9/1/11 |
| I had no problem getting verizon services. Support is an entirely different issue. The automated phone system would be a joke if it wasn't so pathetic. To say that I am a dissatisfied customer is an understatement. My service request is simple...discontinue service. I can get better,cheaper service through my local cable provider. | |
| Sheila | 9/3/11 |
| Someone by the name of Miss Lewis in your sales department put a fraudulent order in for my number and residence for fios I did not place an order and gave no one at your company authorization to order this service for me I spent over an hour of my time on the phone Friday 9/3/11 and spoke to a Ann Sell to get a cancellation number for this fraudulent order Cancel number 38648890 Today, a recording has called my number four different times to confirm the installation scheduled for 9/6/11 Again, I never placed an order and have now spent 6 hrs on the phone trying to cancel an order I never placed I will be deducting $500 from future phone bills for this fraud and inconvenience I have also resported your company to the Better Business Bureau and if your men show up at my residence with an order I will call the police and my attorney Due to this employee of yours putting this fraudulent order in the system I have had nothing but aggrivation. As a cancer patient that is the last thing I need I have instructed my attorney to file suit against Verizon as this whole fraud has made my medical condition 100 times worse It is your responsibility not to hire employees who commit fraud Sheila Pensinger | |
| Bill P. | 9/11/11 |
| WHAT A HORRIBLE COMPANY !!! I signed up for FIOS TRIPLE play in 2010. for some reason, they charge different prices for same packages to a lot of people. I had a copy of a friends agreement and it was 10 cheaper than what verizon offered me. Salesperson told me that he can match the price if I agree for a year of service and added that if I agree for 2 years of service, I will have a price protection for 2 years, will not change. After a year of service, I noticed my price went up 40 dollars. When I called to find out why, I was told that I agreed for 2 years of service and after first year price would go up. I tried to explain to the supervisor that I agreed to 2 years of service because I would have same price for 2 years as salesperson told me. The VERIZON SUPERVISOR TOLD ME THAT SALESPERSON LIED TO ME AND HE CAN'T DO ANYTHING ABOUT IT. Verizon' a company with FULL OF CROOKS FROM TOP TO BOTTOM. I was also told that either I continue the service and agree to pay 40 dollars more or if I cancel it, will have to pay a early termination fee. I told him to go hell and cancel my service. As of Aug 9, I dont've verizon services anymore. I recommend everyone to make sure what service you're getting and how much you are going to paying and for how long on the paper, agreement. They always will cheat you, screw you up. VERIZON IS IN BUSINESS OF SCREWING PEOPLE. | |
| Joanne Cancro | 9/13/11 |
| I have been out of service with my landline phone since August 29,2011. today is September 13th. I call everyday for repair they set up a date and time for them to come over and they never show up. I have spent at least 2 hours a day on the phone reporting my problem. I have also reported them to the PSC, the Govenor of New York and my County Executive. The people that work at Verizon are useless. You never talk to the same person and whoever you talk to nows nothing. Last appoint that they made (on their own) was for September 16th at 3:00 AM in the morning. Yes 3:00 AM I believe this is bing done on purpose. They are on a slow down because of the contract not being signed. I would give them nothing. I would get rid of them all and start with a new crew. I will be changing my carrier service. | |
| Where are the JOBS? | 9/6/11 |
| I don't get it! I try to get the $34.99 special per month on " internet and phone" service with .5 to 1Mbps with free ID caller. They won't give me that! I got this flyer in the mail! I called for that and they told me that this service won't work on my street! WHAT?! What are they trying to do? Brainwash me?! I told them that I am unemployed and don't have health insurance and I got this flyer in my mailbox and I want this SPECIAL! AGAIN ,NO! What going on here?I have the right to have this service when I am unemployed! I been out of work for almost two years.I need this phone and internet service to e-mail my resumes and do a phone interviews! Why there no resumes in the envelopes to mail system anymore ? How in the hell this happen? The mailmen will be out of work ,who to blame? What going to happen our retirement? The Verizon workers and the postal workers will have pension,will I?We are paying our taxes to the state workers to have their pensions,what about us? How in the hell are we unemployed people going pay their pensions that we don't have a JOB?I don't trust to submit my resumes anymore,we been CONTROL! | |
| Alfida Rodriguez | 9/7/11 |
| Verizon has no customer service, you will think such a big company! Their management staff have no courtesy and h/u on me when iquiring about my account. They rather loose a customer than to service them. | |
| DHaywood | 8/25/11 |
| Let me start out by saying I have been extremely pleased with everyone at Verizon and how they respond when I can. The reason for this post is due to poor reception at my home. Verizon initiated a service ticket to look into why the signal is poor in my area since the map shows a cell tower within 1.5 miles. According to tech service, its deceiving, as not all towers have priority over others and may result in poor service and there was nothing they can do. In this current economic crises we all face, I cancelled my home phone and planned on transferring my (2) other cell phone (with Sprint now) onto the Verizon network. However, with no signal and no ability to confidently call 911, I m holding off. Sprint had poor service in my area and when I called they immediately volunteered a network booster to install in my home for free, which solved the issue. I suggested this to Verizon, since poor signals are their problem and not mine, but was offered $50 off the $249.99 booster. I will be cancelling my service and investigating legal action to avoid paying my ETF since it creates a life safety issue. If Verizon would step up to the plate, send the booster,not only would I stay but I would bring in an additional 2 lines of service.... POOR BUSINESS VERIZON | |
| L Brown | 7/5/11 |
| Called in an outage for my phone and several phones in the community of St. Clements Shores, Md. Since it was Friday before the 4 of July I was told that someone would be out on Tuesday (Today). Now it is 8:00 P.M. and still no phone. I know it would have cost for a repairman to come out on a Holiday Weekend, I just didn't know that Verizon was so cheap when it came to paying to keep the service up. I just checked with 4 different people and they are still without service. What a great phone service. When Ma Bell ran the service they would have a repairman out on Friday, Saturday or Sunday, it didn't matter. Just checked the website and found that they didn't even enter the outage. I guess that says a lot for the live person. I sure hope I wasn't talking to China. Second time we have had to wait a long time for repairs. Maybe the repairman is coming from China. | |
| KellY Adragna | 7/6/11 |
| Before I was rudely hung up on by a lady that answered the phone here at their corporate offices. I want to know how Verizon justifies pushing all these taxes and surcharges onto its customers and why they have any customers? Please anyone in NY I am asking to write your congressman Governor Cuomo usually gets to the bottom of things please write him about the injustices of Verizon pushing their over head costs to its customers. Here is an example of the injustice Verizon has been getting over on so many fed tax NY state/local tax 911 surcharge federal USF surcharge USF-long distance "Surcharges" no explanation what these are FCC line charge VLD fed universal service VLD NY Gross receipts tax VLD NY Metro tax all adding up to 15.99 a month Am I the only one that is disgusted by this? Kelly | |
| Susan Pfeifer | 7/7/11 |
| I have been dealing with the Motorola Smartphone and they are a piece of crap. I just want to switch to a different phone and they keep telling me I have to do an upgrade if I want too. Why should I pay for another upgrade when I paid for one in April of this year. If you cannot help a person out with the situation then I feel it is my responsibility to let anyone and everyone know just how you guys work. Because of this problem I am having I feel that you cannot do the people justice when they come in with a problem. Another thing, when you send a person a used phone I think this is not right. They paid for a new phone not a used piece of junk. | |
| isaiah j shockley | 7/9/11 |
| for Micheal in corporate office yes a five star even better , these incompetent jerks , i'm sorry in "customer service " 0 , piss poor attitudes, rude , inconsiderate of customers feelings or circumsances and this is some people in financial services too . is there training in customer relations ? how to speak professionally ? if so most of them failed this course . reasons i deal with MICHEAL alone won't ever call these people again. i fell on some hard times and people like MICHEAL UNDERSTANDS WHAT THAT MEANS BEING "DISABLED " , AND STRUGGLING IN THESE TOUGH ECONOMICAL TIMES < JUST A LITTLE COMPASSION IS ALL I ASK ?? not ignorance inconsideration and attitudes . when i went through the nightmaire of my billing i was overly patient , till Micheal resolves everything for me , and now i need them to be patient as well , as i told MICHEAL MY BILL WILL BE UP TO DATE THIS MONTH ,HE AGRREED !! BUT THESE JERKS AT CUSTOMER SERVICE AND SOME AT FINANCIAL SERVICES DON'T GET IT !! rEASON I FEEL THIS PART OF VERIZON NEEDS REORGANIZING TO A PROFESSIONAL STANDARD SUOERIOR AS THIER CELLULAR SERVICE . | |
| Jessie | 7/9/11 |
| Verizon sold me a used phone as a brand new one! Pictures, text messages and contacts were leftover from whoever last used it! They're con artists! VERIZON IS NO GOOD! | |
| Sharon K. Bland | 7/11/11 |
| My elderly mother has been harassed for two years with shutoff notices and such for our Verizon phoneline. I attempted to pay a past due bill for her (because we only randomly get the paper bills), and the website signed ME up for automatic billing (without my request). As a result, since I send Verizon junk to spam, we didn't get Verizon bills for months. Then they threatened shutoff. I agreed to pay the bill for her but without late fees (because we never received the bill). This is 2009. In 2010, the same thing happened again (automatic payment went on without consent). I caught it earlier, given prior problems, but they continue to insist I must have checked the box. Then, I made the payment past due plus the new payment (just out, paid early). The website took all payments twice. So, I asked for a refund. They applied a DB instead of a CR to my account, and showed my mom owing twice as much money. Two years later, we are still getting shutoff notices. I continued to pay on her behalf, only the amount due. This last month, without permission, they took the entire balance. Now I have been on the phone for over 2 hours, tossed from department to department. They will not refund the money. I called the District Attorneys' office. They will not take action. People are being defrauded by this organization, and I fully believe that the bills are not coming deliberately so they can rack up late fees. They are chronically disreputable. Don't get me started on the two months I spent waiting for service (they are the only provider in my area, or they would be kicked to the curb so fast), when I signed up for high speed for my MBA program. We had no phone for over 2 months. They ported my 30 year number to somebody else accidentally, and I got tossed from department to department for weeks. | |
| Donna DeVito | 7/11/11 |
| I have been a Verizon wireless customer for many years. It has to be close to 15 or 20 years. Since I can't get anywhere with customer service since they have an "I don't care, just doing my job, attitude, I am sending this to you. I now have a phone that doesn't work properly. It is a Samsung phone that slides up to reveal a keyboard. It is the 3rd one I've had since I renewed my contract (which I am sorry I did!) a couple of months ago. The 1st phone's light remained on constantly draining the battery. I exchanged it for a 2nd one (same kind). Customer service said I couldn't get a different one - had a contract!!! The second phone locked up and I wasn't able to answer or make calls so it was sent back and I had to pay for delivery of a 3rd phone. I was told that if the phone was damaged that I ws sending back that I would have to pay for it. I took a friend with me to the store, took pictures of it and had the rep place it in the box as verification that it was not damaged. Now I have the same type phone which is difficult to work with, the alarm doesn't go off periodically (so I can't rely on it), the top cover I purchased never stays on, it is constantly falling off, The volume lowers itself after it is set to high so I don't hear it ring. On several occasions I have purposely held the phone in my hand waitng for a call and all I get is notification of a missed call!!!!!!!!!!!!I get no satisfaction from reps for Verizon nor customer service, and my anxiety level elevates every time I use the phone because the keyboard is difficult to use as well as is every aspect of the phone! As far as I am concerned, Verizon has not lived up to it's contract, is not providing the service in my contract as promised, yet I have to stay with this for another 2 years or get billed hundreds of dollars to cancel | |
| Cindy Hall | 8/6/11 |
| I would really like this review to reflect negative 1000 stars. I had my land line in MD disconnected with a referral instruction to my cell phone. The referral number was input incorrectly and it took 8 days and 9 phone calls to find out that none of the "customer service" reps with whom I had spoken along the way had written up the change order. I hope nobody twists the knife in their chests when their surviving parent dies, they sell their childhood home and disconnect the phone number that had been theirs for 40+ years. I will never ever have Verizon for landline service again - I'll use smoke signals or carrier pigeon first. Verizon is a shining example of customer DISSERVICE! | |
| Lara Bell | 7/11/11 |
| I called 7/6/11 to have my phone service switched from Fios back to cooper they accidentally disconnected me all together!They said the would have to send a tech out on friday 7/8/11 to fix the problem!A tech never showed up!They gave me a temporary number til monday 7/11/11 when they said they would resolve the problem!Well it's monday 7/11/11 now the only phone service I have is out going calls!They still can't resolve the issue & say they will try to have a tech out to me by friday 7/15/11!So I can't get anybody who knows what thier doing to help me!On top of that my bill is never right each month!My internet has never worked properly!Waiting for new router!Lost cable for several hours the other day!Nothing but problems with verizon!I pay good money for very poor service!When you can actually get a real live person on the phone!My main issue right now & I can not stress enough the importance of this I DESPERATELY NEED MY PHONE SERVICE REPAIRED!I need my phone number I have had for years & years!I need it on a cooper line!My son was placed on house arrest 7/5/11!However he still is not home because my phone service is STILL NOT REPAIRED!I am very desperate at this point & don't know where to turn for help!I am about to call my local action news to see if they get involved Verizon might FINALLY HELP ME!My phone number is 412 257-4397.Using neighbors cel phone 412 498-7202!Please can somebody can help me get my son home!I just want to be treated like a valued customer! | |
| Quintina Jackson | 7/12/11 |
| I rate the service very low and will be terminating my service with Verizon because I need a phone company who can help me. The service I have gotten in the last week has been horrible. | |
| M. Guzman | 7/12/11 |
| My spouse and I decided to upgrade to a smart phone. We left everything the same except to remove the wi-fi. We had to call another number to get it removed. So one or two days later we called to get it shut off and removed. We get our first bill an I thought it was high considering at the store everything came out to $600.00 dollars. We payed $400.00 dollars and the rest would be on our bill. My spouse works for the Sherifs so my spouse gets a discount. We also removed the Wi-Fi. The bill was $600 and some odd dollars and we thought well maybe it's just taxes or something. We couldn't see what it was. We payed it off and we got the second bill...$300 and some dollars! Now I got pissed because we were paying way more than we were. So we went to a Verizon by the house. A verizon employee looked up the problem... Someone changed our plan without our consent! We had a family plan. My spouse, Me, and Mom in-law. Our plan was changed to My spouse and her mom had shared lines and I have a separate line. We were getting charged $90 dollars more because they had me as my own line! We went to the store in Montebello,CA the one at the mall where we purchased the phone. They all sucked. Assistant manager was no help. He said he would change it back to our plan we initially had. He said that our first bill they wouldn't give us credit or our money back because we payed it already. And he said that he would have manger call us on Tues. Well, a week went by no call. So today my spouse went to find out what the heck is going on. The employee who sold us the phones was their but none of the other guys were there. So she told him what happened. The employee looked up our plan and said that he wasn't the one who messed up our plan. That it was the lady who removed the Wi-Fi who messed it up. He said that you have to enter a code in order to go into accounts so on the day everything got messed up it was her code not his. He also said that the assistant manager never changed our plan back to the way it was! So then he calls customer service and tells them what happen. They said they can't do anything about it... they said they couldn't give us credit or our money back... we will see. I am definitely going to get the news involved. Can you imagine how many other people are getting ripped off and don't even know it? I will be breaking my contract and making sure I let my clientele know to stay away from verizon. I think I would rather have lost calls and better customer service than crappy customer service, and getting ripped off! So make sure you all are looking at your bills correctly because Verizon is to hard up to give credit or pay you back! | |
| Brandyn Livingston | 7/13/11 |
| The worst service ever. Very dissatified with the customer service they have attitude and never want to help with the problem. | |
| doug poling | 7/14/11 |
| my daughter, wife and myself all have cell phones through u. my phone is ok but my daughter and my wife have hade at leat 5 replacment phones each. my daughter started out with the droid incredible the screen brook and they sent her a droid as a replacment and has had nothing but problems ever since she wishs she had it back. i feel her not getting the incredible back was worng thats what we paid for.my wife has a droid and has always had problem with it. they just sent two more droids to us to day we dont even want to activate them because we have done this so much we are thinking about just going back to net ten prepay we had no problems with them. thank you very upest customer | |
| Jojo Smith | 7/14/11 |
| Verizon is a joke. Their web site is down all the time, they can't schedule appointments properly, their customer service folks are rude. And in the end, their executives could care less. Ya, way to go. | |
| Charlotte Fleming | 7/15/11 |
| With the NEW proposal to limit data use - I think that it should be a given - if you purchase 2gb or 4gb or whatever - ONCE you reach that maximum VERIZON should automatically close the data use door --- NOT offering this option is simply a outright way of SCREWING the customer --- | |
| John Brown | 7/15/11 |
| I would give you a minus 10 but you seem to think a lot higher of yourselves than your customers do. If I had a bussiness that my support services treated people like yours do i would not have one long. We have had an on going problem with our phone an internet since the storms came through in 2004 we call weekly just to get someone else that sits in a large room answering phones an giving you some type of run around you must send them to school for as they all have same line of bull .Plus they must be hearing impaired as when the techs come out to check the lines they check for something we haven't even told them was the problem. Every time the wind blows it gets foggy or rains hey we're in central Fl. it does that every day you dummies the inyernet an phone goes out so what do you do you send tech out when it's nice an sunny an guess what he can't find a problem NO SHIT WE TELL YOU THAT EVERY TIME WE CALL it works on nice sunny days but not on rainy, windy, foggy ones what you can't understand or hear so you may have bad eye site too so IT WORKS ON SUNNY DAYS NOT ON WINDY,RAINY OR FOGGY DAYS. Oh and giving me $25 off my bill does not make it work any better ether. So yes you suck maybe we should only pay you for the hours it does work see how fast you get someone out here to repair it then or not pay till you do oh I know you just shut the thing off my lose for none payment sounds like we need to sue you for breach of contract for falure to provide the service you charge so dearly for. Feel free to call or email me your reply if you remimber to do it on a sunny day . Thanks for doing nothing I would have to find someone else to fuss at but your such a easy target, John Brown Frostproof ,Fl. | |
| John Brown | 7/15/11 |
| I see you are going to decide if you want to publish my preveis letter if you don't I could less as long as my phone gets fixed which if it does will be a blessing in it's self .we have been told by your techs the problem is in the lines from the box 5 miles down the road to the house as it has many breaks due to the 2004 storms here in central Fl but they also say you will not put in new lines even though these have been up for years they keep finding breaks fix it then have to come right back to repair another as if you only let them repair one at a time. And yes customer service is a joke I want go there as all the other hate letters on this site seem to sum it up pretty good.After being a paying customer for 30 years or so all I can say is how sorry can you get before you go out of bussiness or decide to fix the problems with your with your systems or the way you treat us. We pay alot for this sevice how about giving us so of what we paid for? John Brown Frostproof,Fl Like if sent before feel free to call or email if the weather is nice enough for you to get through | |
| Seagypsynomad | 7/20/11 |
| I am a seafarer and have been in 55+countries. I am used to con artists and rip-offs. But American corperate cons are the best,..they are insulated and imune to any retaliation. I have also been a loyal customer of Verizon for 10 years. Even though their connection did not work as promised in many places in the US. It worked good enough and got a bit better and I put up with it. But I broke a cell phone on a dry dock job and went to a Verizon store to replace it. The over zealous salesman talked me into replacing my wi-fi equipment while I was there. US$150 up front but $50 instead of $60 per month. What he failed to tell me was that it was not unlimited connection. Now I am billed $180 dollars a month. I go back to the store., they give me a runaround. Can't help you here. they say and give me a phone #,.........BS...... It seems that Verizon trains it's people to sell like Hell and never be accountable. And no one esle is, in their shukster Corperation. And at least in the Third World,....you have a chance against the theives. | |
| Mike Maas | 8/4/11 |
| Calling DA on Verizon have spent 6hrs 48 min on the phone since Sunday trying to get issue resolved on DSL no luck. Since we have no DSL in cottage where he lives we have been informed to go to a local library to lodge a complaint THIS IS INSANE WHAT KIND OF SERVICE DO THEY OFFER HAVE A TERMINAL ILL FATHER WHO HAS A LIFEALERT BUTTON BUT IS OF NO VALUE TO US WITHOUT VERIZON'S SERVICE. SINCE WE ARE IN RURAL COUNTY WE HAVE ONLY ONE PROVIDER THATS VERIZON I BET NO ONE FROM VERIZON EVEN READS THE POSTINGS IF YOU DO CALL ME 817 470 8084 | |
| george Van | 8/4/11 |
| I have been a consumer with 4 cell phones on the Verizon wortless account, always pay my bill in time this month August 4 2011 i recieved a text mail that my bill was not paid,not even a person to person call, i proceded to call the no cvostumer service no provided only to be send from one Obama supporter to another one finaly got to speak to someone who actually knew what day it was and after explaining that I was holding a cancelled check by Verizon wortless that it was stil my problem ,never ones did they take any type of responsibility for their mistake. This is no longer a company I wish to provde with my money. CONTRACT OUT VERIZON OUT | |
| Verizon is a JOKE | 7/25/11 |
| I have had problems with Verizon since April of 2011. I've had two phones that I haven't gotten my rebate on. I get no service anywhere I go, home and work. I can't even watch a video on my phone. I had a phone that broke and the sales guy made me believe they only way I could get another phone was to open another line. So now I have three phone lines that I pay for and don't even use. Verizon changed my plan to what they thought I needed without talking to me about it so I had a $300 bill two months in a row. I went in to change it and they took up for the guy that did it saying he was trying to help me out... "HELP ME OUT WITH A $300.00 BILL.... BULLCRAP" I've had three different times where I have had extra charges on my phone for no reason.. I went into the store on Columbiana and they sales guy there hardly talked to us when he was helping us.. then he reset my phone losing all of my contacts and then left us standing in the middle of the store. The manager then helped me and gave me the number of her boss to call about getting my extra line canceled without paying a disconnect fee. I've called her and left a message and sent her a text message and still haven't gotten a call back. I sent Verizon an email. A guy called me and turned everything into my fault. I have had enough of Verizon's crappy service... I am about to break my contract.... | |
| F. Hendrick | 7/26/11 |
| Frankly I would rate less than poor based on customer service and billing protocol. Just discontinued phone service with verizon, but was never advised that they wouldn't be paying Direct TV which I paid as a bundle. Then after numerous phones calls, found out that verizon would be mailing out a check for the remaining money I sent due to Direct TV, but it would take 6 weeks. Verizon caused me to be delinquent on a bill to Direct TV, and never offered an apology or to try and expedite the balance owed to me. | |
| Wayne Conway | 7/26/11 |
| VERIZON is a terrible company. I call customer service they are rude. They give out false names and employee ID numbers. When I asked to speak to a supervisor one of the other employees comes on the line and poses as one, then hangs up on you. Names of people I have contacted were Cindy ID# V0PIPCI posed as a supervisor, KATIE ID# 128159...this person said she would call me back never did. I called about a credit...I was told they would expedite the return. 4 weeks later no check. I have now been on the phone for ONE HOUR. I keep getting told I am being put on hold while they get a supervisor....they just hang up on you. I am now speaking with a lady named Jocelynne ID# 127759....been on hold for 15 minutes and she stated she could not gurantee that a supervisor would come to the phone as my "concern" is not important enough to have a supervisor come to the phone. Jocelynne now came back to phone and said a supervisor would give me a call back in about 4 hours. Now she tells me that there will be a 30 minute wait for a supervisor. WHAT GREAT CUSTOMER SERVICE VERIZON PROVIDES......I am still on hold 15 minutes later still on hold......It is now 5:39pm I started with my first call today at 4:05pm. One hour and 34 minutes later still on hold. Ivan Seidenberg who is Chairman of Verizon and makes over 18 MILLION, you should be so proud of your company...still on hold.... | |
| Mattie Schafer | 8/1/11 |
| I have been with verizon forever now have fios. maybe maryland has better customer service but have never had any problems with service requests up grades etc. as a matter of fact they have went out of their way to take care of a personal problem with their phone just wanted to say some nice things about a company I think tries real hard totake care of their customer | |
| Diane Israel | 8/2/11 |
| 8/3/2011 After reading all the complaints I can't believe someone has not done anything about the service people get on their phones. We had Alltell and never had any problems till we had to switch to Verizon. We get no service at our house when we used to get it with Alltell. I have been told it is where our house sits, or the kind of roof we have on our house (which isnt different from most houses) or there is something in our house that is affecting the service. What a joke all this is. When you pay for a service you should get service. My husband owns a business that requires him to give people service and he has always provided them with the service they have paid for and never had any compliants. Soooooo why can't a big corporation like Verizon not provide service for their paying customers. It's not like we do not pay enough for the service. Verizon gets their money every month and we get the worst service. So when is someone actually going to do something about it. How many complaints do you have to get before anything is done?????? | |
| Rhonda Yow | 6/22/11 |
| I have had a problem with my billing since Dec'10...I can not get the problem corrected. Each month I call the scustomer service line and talk to someone new, and each month I am told that there is still a download on my phone, which the reps walked me through twice to remove it. Last month they said they removed it on their end, and that all the charges that were not suppose to be on my bill where corrected. This months bill has another extra charge on my bill and now I am told "Oh that must be something we missed." They are always johnny on the spot to make a correction, but why can i not get a correct bill to start with. I was a Alltel customer for years and was forced to go with Verizon..I only started having these problems once I changed my plan from alltel to Verizon. My contract runs out in Nov "11 and I will not be using Verizon after that. You would think that a company this big could fix a proble and not let it run for six months. Sorry Verizon but I can not support a company that is so undependable. You can never get to talk to the person who last told you that it was corrected and you always have to go through the whole story. They say they record and they put notes in your account but i think that is just smoke they put out there to try to make you feel like they know what they are doing? I called the man back from last month who gave me his line straight to his office, but surpirse surprise he was not there...The lady I spoke to this time says she is going to call me when my next bill (month #7) to make sure everything is okay but to be honest i don't trust Verizon with anything they say..... | |
| Mr.Lopez | 6/22/11 |
| Verizon has absolutely the worst customer service. They cant tell the difference between two different account got all my payments mixed up, stopped service after they applied my 200 dollar payment to another account! They are absolutely ridicules. And even kept billing me when I didn’t have service. I called to check on my account after I was not receiving service and they informed me after speaking with about 8 to 10 reps. Which I had to explain my situation to over and over again which is so frustrating. After not being able to get it thru to them that they were the ones who made the mistake and put my 200 dollars on another account and then billing me for the over due and the up to date charges. I asked that they cancel my account with Verizon because of all the problems. They said they would and even gave me a conformation number. I thought it was over but after trying to get services back from direct TV. Which was bundled with Version, They informed me that the Verizon account was still open and had not been paid .I called version back and still no one would help with the problem. I was connected over and over to reps. that were no help at all and even got hung up on! CEO, headquarters, corporate someone please help with this. evamige@yahoo.com crissyrb12@hotmail.com | |
| ex customer | 6/22/11 |
| Version customer service suck get new agents these people are idiots!!! | |
| Brittany | 7/1/11 |
| I absolutely cannot stand this company anymore. First the customer service reps couldn't locate my account. I was being transferred between the wireless department and the communications department. I was transferred to 6 different people about an automatic payment I had not authorized let alone had a bill for so then when I asked why it was automatically taken out when I am not signed up for automatic bill pay I was then transferred to another 5 people and then eventually hung up on because they could "no longer process my call". I will be contacting someone in the corporate office because of this horrible company and the service they provide to their customers. I will be looking else where for my wireless and internet needs. | |
| Louise Stroman | 7/1/11 |
| In the last 167 days I have called approximately 105 people in which I might say all failed to make everything right. I have been hung up on, transferred to departments that do not handle what I need, even had a customer service rep, talk back to me... really bad!!!!. Been promised things that were not followed up on so my next contract is The Federal Trade Commission I am tired of Verizon pushing me around .I have been a VERY good customer always paid my bill on time . | |
| D B | 6/24/11 |
| After reading so many posts, I am glad that I am not alone in my frustrations. NIGHTMARE FROM THE BEGINNING, SERVICE SUCKS, INTERNET ALWAYS DOWN, MULTIPLE TIMES PER DAY, DON'T LET ME GET STARTED ON CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Won't go through in detail because I don't think there is enough room to write, just wanted to add my 2 cents to the ever growing list. BELIEVE ME, WHERE THERE IS VERIZON, THERE OS VERY POOR SERVICE AND CUSTOMER FRUSTRATION!!!!!!!! | |
| COOKIE | 6/24/11 |
| on june 23 i come home and i find a Verizon bill , i quickly open to see what it is they send me a bill saying that my bill is not paid that must be a joke i said to my self and picked up my phone to make a call I realise my service is been disconnected i started calling and customer service they tried to bully me and Transfering from dept to dept then finally they to me to call the next day When i made the call in the morning same thing happend all over again.i have a bank confirmation and some dep tells me they see a payment but posted in the Wrong account. Iam not responsible for this.'' I HOPE THE C.E.O OF THE COMPANY READS THIS" | |
| Verizonabusevictim | 6/24/11 |
| I cannot believe in this economy, that the people working in the verizon phone department have an Attitude towards customers, there are lot of people that have no jobs, and it seems that these people take what they have for granted. I was put on hold for a total of 4 hours. I was transferred from department to department until they told me to call back the next day. Are you kidding me? I am not jobless to be on the phone ALL DAY. I paid my bill and still my phone service was turned off, it was verizons mistake and they accepted the mistake but did nothing to fix it. They turned off my service, my alarm system was shut off and everything was put on hold. Just because you people have millions of customers does not mean you can ignore and treat individuals like trash. The C.E.O and all the EXECUTIVES are only enjoying profits that we all pay . ANY BIG COMPANY CAN COLLAPSE WITH THIS KIND OF CUSTOMER SERVICE. SUPERVISORS ,C.E.O. SHARE HOLDERS BEWARE OF THIS COMPANY . | |
| molly R. Salyard | 6/27/11 |
| I was a Total triple player w/them and suddenly instead of keeping a long term payer they TORTURED ME !!! Now they refuse to release my nuber- PLAIN EVIL_ | |
| C. Berry | 6/29/11 |
| Talk about poor customer services...GEEZZZZZ. I have been trying for about a month to get my land line phone moved from another company to Verizon. I have Fios through Verizon, and a relative talked me into having my landline with another company. I did and did not like their services. I called Verizon back shortly afterwards and told them I wanted to go back to their landline services, as they are who I was originally with before switching. It's been hell to tell the captain every since. I would think they could simply JUST DO IT! Their customer service help is clueless. I've been switched to so many reps, and departments that I feel like a set of gears. I get anxiety attacks before I even place my calls in knowing the run around I will receive. In one month I've been to three funerals, one baby, and two parties and in that time Verizon still has not fixed what seems to be a simple problem. I wish I could rate them an invisible star. Because that's what they do. Absolutely nothing! I have begun to look at their competitors. | |
| Cassandra | 6/10/11 |
| THIS COMPANY IS A JOKE. I HOPE VERIZON GOES OUT OF BUSINESS. THE CUSTOMER SERVICE IS TERRIBLE AND EVERYONE IS RUDE. DOWN WITH VERIZON!!!!! | |
| Jen Dyess | 6/13/11 |
| If it were up to me you would get NO STARS. Worst experience ever! Allow me to start by saying that we had service scheduled on MAY 18th between 9am -12pm. My boyfriends father came to meet Verizon at our apt to install, as we both obviously wk and he is retired. BUT, around 10:30am still no one had called or shown up. I finally got a hold of someone after 12PM and the 2nd installer who showed up said that the first guy "GOT SICK"! The 2nd installer couldn't even install because the apt had never been set up w Verizon, which was DEFINITELY explained when I placed my order. (it gets way better) So now they have to return but they have to not only get into the basement, they have to get into my downstairs neighbor's apt as well, Now we have to get the Super to get a hold of our new neighbor whom we have never met and inform her that Verizon will be bothering her. They FINALLY come the next Sat, ready for installation.... NOT!!! They only hook up whatever they need to in the basement and in our downstairs neighbors apt. We now re-schedule ONCE AGAIN. I wk 11pm-7am then wait for the 4th installer to come meet me between 9am-12pm to finally install. He gets there around 9, installs for a few hours and takes an HOUR AND A HALF LUNCH BREAK! (mind you I've been up well over 24 hours) he comes back around 1:30 and continues to wk until he hears a loud crash in the bathroom and informs me that something broke but continues working. In the bathroom he has broken a $55.00 bottle of brand new Clinique Happy perfume! UNBELIEVABLE!!! I was in total shock, after he finally installs everything he apologizes and leaves around 3:30pm. I have now been up over 36 hours. We were supposed to have HBO and Showtime free, I should have known that wouldn't have been set up so of course I have to call Ms. Riley ONCE AGAIN and inform her. I also inform her that my brand new bottle of perfume has smashed the ground and w no apologies she says "you will have to file a claim". We are now needing our 2nd T.V. installed in the living room on 6/9/11 oh boy... Our appt is between 9am/12pm again and it is now 1:15pm. We called and confirmed this appt a week before w Ms. Riley and on the day of no one shows up. Imaging that! Between my boyfriend and I, we literally call so many times back to back that it rings so long that it finally disconnects you!At last I get a hold of her and she says that since I didn't answer the day before, they canceled my appt! But, I confirmed it a week ago w her! So I now demand that they come as we are having family over and enough is enough. I HAVE NEVER HAD THIS MUCH TROUBLE W ONE COMPANY IN MY LIFE! I work in the service industry and I am most aware of things going wrong but this takes the cake. Ms. Riley was nice enough to take $10.00 off our bill for the next 2 years but I still feel that I should be compensated for my perfume for sure and in other ways. This is my first complaint and I am not stopping here. I have read others reviews and it seems as though you may want to get your ducks in a row as a lot of people are unhappy w Verizon | |
| Dina | 6/14/11 |
| The absolute worst company ever. I have written, called, and sent emails serval times and no response. So what did Verizon do when we didn't pay our bill for 2 months, they shut off phone service of A Church! Finally spoke to a real person whom I thought would help, on the phone two hours, nothing resolved. New company called to cancel service and they were told we had a three year contract. That's funny that's the first I've heard of that. They are just trying to bleed people of their money, even a church. I will now make sure all my freinds and family get rid of VERIZON, EVEN THEIR CELLS. I know I am. They are a disgrace of a company!!!!! | |
| maria torres | 6/16/11 |
| i would like to resolve my issue with verizoon i have the unlease phone mmy name is maria torres 626 343 3733 cell home is 626 810 0409 i don't want to wait no more i have done with corp told me to do but the store will not listen to corp at all | |
| clc c | 6/17/11 |
| to all customers of Verizon his charged each Verizon customer a surcharge one for the company stating it is for the government use and development for the company to make our phones better, the other is goes into the Congressman's and Senators pockets. It would be nice that Verizon would have a little bit better opportunity to have more because we pay more, you see other so companies offering text messages unlimited for a cheaper price, but these big corporations like Verizon and AT&T are making a killing. | |
| Shirley W | 6/21/11 |
| Verizon customer service is a joke. It should not take 11 days for resolution of a repair call. I am able to talk with someone in the Philipines and Mexico. But I am not able to put in a call to the corporate headquarters in NY. Call the corporate number and you're invited to leave a message. That's an insult. In less than two months, I've had my DSL line out of service twice. The first event was resolved in 8 days, and the second event in 11 days. I'm am very dissatisfied with this service. And I blame this on the executive who oversees this service. | |
| Cheryl E | 6/7/11 |
| Your company lies to customers to get there business, then when it comes down to delivering it is not done. I ordered phone,internet and cable on May 16th for a May 31st install date. I was with Time Warner Cable but they were not able to bring over my phone number to my new home. I called Verizon and talked with Dennis in Utah, who checked and double checked that Verizon would be able to talk over my phone number in which he stated no problem. On May 31st, Dish Network was there at 810am, no call and no verizon. Called on Wed, said the would be there, didnt show up. Called again on Thurs and was told I was the 2nd call for Fri, June 3rd. He finally shows up and gives me a new phone number telling me that is what it is. I have been on the phone with your company from May 31st until today June 7th. For me to cancel this service, I will have to pay Dish $420.00 to cancel even though they are bundled with Verizon. I am forwarding all my notes, times, and names to the Better Business Bureau along with NYS Attornery General. I have lost some business since I am a at home Mom/business and people couldnt contact me from overseas. If this is the way Verizon operates, I think it should be know to all what a terrible company you are and you do not care about your customers, just making the sale | |
| JoAnn T | 6/7/11 |
| The following is a letter I sent to Verizon about everything bad about my cell account and service. To Whom it May Concern: I am writing regarding the early termination charges incurred due to my canceling my Verizon cell phone service. First, I would like to tell you that I had Verizon as my home phone carrier when I lived in St. Petersburg, FL for many years, and I was very satisfied with the service. When I moved to Milton, FL, I chose Verizon for the USB internet device for my laptop, and again, was very satisfied with the service. When I found an apartment that included internet service, I called to cancel the USB service and was told about the ETF charges. I promptly paid those charges. I was an Alltel customer for my cell phone for several years, when Verizon took them over. I was initially happy with that. When my Alltel contract was up, I continued with Verizon with a new 2 year agreement and upgraded phone. Regarding the first phone I got, it kept breaking up. After a month or so, I had to call in again and was able to swap to another phone. In another couple of months, I kept having the same problem, so I went to the Verizon store and was told that my phone was never set up to the correct cell tower. They kept my phone for an hour and a half, and when I picked it up, they said it was fine. After another month or so, the breaking up continued. At that point I gave up swapping phones. A a few months into this plan, I added my daughter for this service. The first phone she got kept shutting off. She also called in a timely manner and got another phone. Well, the next phone kept shutting off also, which, for a single mother of five, is scary, in case of an emergency. Regarding the features, we could not afford texting, so we had that deleted from both phones. However, if either of us received a text, and deleted it, we were still charged for it. We had to call billing constantly to correct the texting charges we got, even though we had “ blocked” the texting feature. I think the biggest problem we have had with this service, is that we had a list of family and friends numbers, that should have not been charged minutes, but I received a bill for over $100.00, due to the fact that 2 of the family and friends numbers “somehow” disappeared from the list. We did not make any changes, and I called various reps, including 2 managers, and a manager in New York for Verizon, and none of them was able to do much except give me a $20 credit. I was told it was my fault and had to pay the bill, which I did. That is when I decided to look at other plans with unlimited calling, texts, internet, etc. The customer service for Verizon is horrible, at best. One rep would promise one thing, and when that did not happen, another would say it was wrong. I never had customer service problems with Verizon customer service in the past. For what I am paying for our “talking only” plan, we can have much more with another provider for less money. I am a 62 year old woman on disability, We cannot afford the constant changes in billing, including the taxes going from .07 cents to $17.08. I am writing to ask that you consider the fact that I have been a good customer of Verizon for many years, and NEVER late on any of my bills, but am at my wits end with this cell phone business. After all, Verizon did not keep up their end of this agreement, including bad reception, bad hardware, dropped calls and terrible customer service. Therefore, I respectfully request that the early termination charges be negated. I have partially paid my last billing due to unforeseen circumstances, but am paying it in full as soon as possible. I feel this would be the right thing to do as a company, and I would look to Verizon for other services in the future. Thank you for your time in reading my letter, and hope to have an appropriate resolution to this problem. | |
| G Ahmed | 6/7/11 |
| Verizon home service is absolutely the worst. Installation takes forever but I can understand that. Ever since I got my Triple Play package my bill comes over $80.00 than what I was told. The customer service reps are the worst. Shows no respect and do not follow up with you. Not to mention every time I called I had to repeat my situation 4 different times to 4 different people. | |
| michelle queen | 6/8/11 |
| i signed up for verizon to get a 200.00 diller gift card now after 3 months they tell me im not getting that gift card because im not on a 2 year contract wich i sighned up for be aware of that when they offer you a gift card when you sign up they even told me a week ago that it was coming what a joke no happy wont fall for the bait n switch anymore if you have problems call coroprate at 212-395-1000 they said they would fix it will see will post if they do | |
| Brad M. Acopulos | 5/31/11 |
| Greetings, Is anyone at Verizon actually reading this? Is Anyone at Verizon aware of the extremely poor quality of service and borderline criminal billing practices they are subjecting their customers to? Recently I requested service for my new shop in Long Island City. After already having a really bad experience with them a couple of years ago, I was looking for any other alternative to them, but there was none and was forced to give them a second chance. Well, not to my surprise, they dropped the ball again, but this time they were even worse. I requested one line, then was told that I needed two lines to run internet, fax, and phone. Then one person came to install, he couldn't wait 30 seconds for me to find him and left. I called for another tech, and that is when the woman convinced me to change the order. Second tech came out installed in 20 minutes, and then the office cancelled my order and then I had no service, and then I had the one line and not the other, and so on and so forth and after two and a half weeks, 34 and a half hours on the phone, I finally got the service I was supposed to get for 94. dollars a month. But wait, that is not the end. I get a bill in the mail for 657. dollars, with all kinds of charges on it. 480. dollars for them changing service on me, because the woman told me that I didn't have the right set up in the first place. Ok, it is obvious that I am furious with this company. How can this company continue to be allowed to operate in this fashion. I don't know a single person who has had a good experience with them? Why are there no alternatives in so many areas of NYC? What can be done and how does one get to the head of this beast to knock some reality into it?' Is there a consumer movement happening that can be started or is already started that can be joined? And if there is not movement or action now, can we start one, by simply getting all or most of its customers to stop paying their bills long enough for them to take notice and begin re-structuring how they do business with their customers? FOLKS, IT IS TIME TO TAKE MATTERS INTO OUR OWN HANDS, AND THE ONLY WAY TO GET CORPORATE AMERICA TO LISTEN IS TO SIMPLY STOP PAYING OUR BILLS, STOP TAKING MONEY OUT OF OUR POCKETS, AND TO DO IT TOGETHER. IT IS TIME NOW TO BEGIN THE MOVEMENT THAT WILL SEND THE RIGHT MESSAGE TO POLITICIANS AS WELL, AND WE HAVE TO DO IT WITH THE ALL MIGHTY DOLLAR THAT IS IN OUR POCKETS. | |
| Brad M. Acopulos | 5/31/11 |
| I posted a note just a few minutes ago. If you can, could you contact me ( bradacopulos@gmail.com ) and I am seriously interested, and determined to begin a consumer strike movement against Verizon. It is time to use our pocket books and purse strings to rein in these corporate giants who seem to believe that they can do what ever they please, and rob us at the same time. This goes equally for our politicians as well. The only way we have a clear vote, and to make our message heard is through the dollar. If we act in concert, this will allow us to make some badly needed changes in how our capitalist business system gets back to being allowed the privileges of operating in our democracy, under our democratic rules and regulations. Right now it is the Capitalists, big businesses interests that are ruling our democracy. It is time that we peacefully speak out, and do so in an evolutionary movement, not a revolutionary one, and show the rest of the world, that it is through our commerce and our taxation, that we best demonstrate our power as one. I have ideas, as I am sure there are many others that do as well, on how to get the movement started on texting messages uniformly to targeted sources. But the main thing is that millions of people have to agree at one time, to not pay any of their bills come a certain time. When the number reaches a high enough count, then we start a debate, a national convention, on how to make the necessary changes in the way we do business and who will be best suited to represent the consumers' interest. This will be done on non partisan grounds. No proclaimed Democrats, Republicans, Tea Party or Conservitives or liberals. Just practical, sensible, honest, and civilized people of all kinds. We are here to determine how to correct our system, to have our taxes to do more for our communities, get the wealthy to pay the fair share of taxes, businesses to operate better, to create more businesses here in this country and so on. It is time to start acting in concert with one another, with civility and respect, regardless of any issue other than we are human and look only to live a decent life, and have decent, fair opportunities in this life. | |
| Bruce Wilson | 5/31/11 |
| Verizon has the absolute worst customer service of any company without a doubt! I've spent several hours over the last few weeks on the phone trying to resolve a billing issue where they added a cell phone to my all in one bill that doesnt belong to me.... and NOBODY can fix it!!!!! | |
| Jim C in SW PA | 6/1/11 |
| Everything works great! Home phone, DSL medium speed and caller id. Only 3 stars here because your representatives tell me one thing and do another. I signed up for a bundle package for one price good for two years and every month my bill goes up. Additions added on that I never signed up for. After I complain they aare removed. As far as the bill amount, I call and get the excuse they can't help me. I even got a computer voice call telling me there was a discount on my bill that I did not qualify for. I signed up for the bundle, it was approved by the supervisor at the service 800 number. I confirmed the acceptance of the bundle package via your so-called third party telephone recording. All I ask is for Verizon to HONOR YOUR AGGREEMENT!! Otherwise, I'm canceling everything and going AT&T. This has been escalated to the corporate service dispute team. Let’s see what happens…….. | |
| Ms Cooper | 6/1/11 |
| When I decided to go with another carrier I had 100.00 left on my plan Verizon refused to refund my money and told me I would just lose it because I decided to change from them. What kind of cramp is that a 100 free dollars for them and my money just gone I don't have money to just give away I work for a living. Thanks alot verizon. | |
| KMARC | 6/6/11 |
| VERIZON STINKS AT BEST/THEY LIE CONSTANTLY | |
| Michael | 5/25/11 |
| I live in a rural area and I have been trying to get internet service for almost 2 years. When I call I get the same response. We are sorry internet is not available in your area. Well I beg to differ I am the only house in a 4 block area without it. They then say well there are not enough connections/slots well that too is a lie. I spoke to a tehnician the other day while he was working in the box and he showed me 20 more interent slots. I tell the people this and they say we are sorry but he must be mistaken. How can a desk jockey tell me the techician is full of it when he showed me the open slots. I am almost will to bet verizon will not even look at this.. but I am a paying customer who is asking for internet (which means more money form verizon) but no one seems to care about the customers.. Mike 767-678-3088 | |
| Mrs Brown | 5/25/11 |
| I have been a customer with Verizon Wireless for at least 14 years and I use to love this company. They always seemed to have the best phone connection with very few dropped calls and the customer service was great. Well, all of that has changed. Over the years the company has gotten sloppier and sloppier. They no longer treat their customers as customer but more like a number. I treat you well to get your business but after they have you locked into a contract you become their door mat to step. I have 4 phones with Verizon Wireless, 3 with the data package, and I pay approximately $250 a month for cell phone service. Verizon Wireless prices are extremely high and the connection is getting worse everyday. I am starting to have more and more dropped calls by the day. I don't know what is going on but I pay too much money for phone service to have my calls often dropped. The customer service has gone way down. I just purchased a phone and was told that I have 30 days to return it if I didn't want it. About two weeks after receiving the phone I returned it to change it in for another phone because I was having major problems with the phone. The sales rep talked me into trying it out a little longer and if I still didn't like it to bring it back and they will switch it out with another one that I want. Well, when I brought it back I was told that I only had 14 days to return the phone if I wanted to exchange. They lost all of my phone numbers and when I took it back for them to look at the guy did something to my phone and lost about 374 pictures that I can never get back. I am pissed and I am still stuck with a crappy phone that I do not want. As soon as my contract is up, I will be leaving Verizon for AT&T. I have had it with this company and cannot take it any longer. | |
| Rockwell Kent | 5/25/11 |
| Dear Sir I have never written a letter to anyone before to complain but I guess there is a first for everything. I am and have been a customer of Verizon for 20 years. I also subscribe to your DSL service. I have currently been without service for a week. I requested repair service and was told I had to wait 5 days for the appointment. I found this unacceptable but had no other recourse. Then I was told they would do all the possible to be at the site by 12 noon and to have someone at the house. My wife cancelled her days work to be available. At around 12:30pm I called to speak to a supervisor since no one had yet arrived or contacted us and I was connected to a “Escalation” person. (After being directed twice to the wrong extensions, the first to the Fios department that I have nothing to do with then I was transferred to billing customer service then back to repairs, all about 1.12 hrs! The Escalation person told me after contacting “dispatch” that the technician came in “late” but was heading out and would be in our area around 2:30pm.. Again around 5:30pm I called again to try to reach someone at repairs to see why no one had come by. This also took over 45 minutes They informed me that the technician did not have “access” and would not wait for access. (even though we had waited 10 hrs for him) and had left. Why would he leave and not contact us to advise us that it was no longer necessary to wait. Upon calling back I was told that another appointment had to be scheduled! You mean to tell me it is not automatic that they will come back tomorrow? You mean I need to spend another hour trying to speak to someone about another appointment? And why did they just leave my wife at home waiting for 10 hours. Why did the technician not call the contact number to say he was not coming? I asked to be connected to someone to file a complaint and I was told “go to the site”. I asked to be connected to the person in charge of canceling my service and I was told go ahead, call customer service. I was connected to billing instead. This is ridiculous. I would never have believed that a company such as Verizon would have such terrible customer service and total disregard for the customer. I have been insulted, treated disrespectfully. I have had representatives who refuse to identify themselves. No one cared, bottom line. Take it or leave it is what I have been told. I am a customer service professional. I know what good customer service is. I do not expect when I call company such as yours to get the same level of service that I provide, I have many years of experience, but I do know BAD customer service. I cannot believe that in these competitive days that a company such as yours would perform so bad in this area. I do not know at this time when I will have service back. I have lost the desire for any more interactions with your employees. I am just exhausted. Do what you want with this report. Maybe you care, probably not. | |
| MS.WATSON | 5/27/11 |
| I CALLED TO PAY OFF A OLD BILL THAT I OWE VERIZON, CALLED TO GET THE ACCOUNT NUMBER AND THE ADDRESS. THEN I CALLED BACK TO DOUBLE CHECK IT, AND WAS GIVEN A DIFFERENT ADDRESS SO I MAILED IT OUT ON 3/22/2011, ON 3/31/2011 THE MONEY ORDER WAS CASHED I CALLED TO VERIZON TO SEE IF THE RECEIVED MY PAYMENT THEY SAID NO, THEY SAID TO CALL BACK IN 7 DAYS SO THE MONEYORDER CAN BE PROCESS I SAID OK. FROM 4/1/2011 -4/13/2011 I CALLED ALMOST EVERYDAY TO SEE IF THEY RECEIVE MY MONEYORDER EVERYDAY THEY SAID NO, SO THEN I HAD TO GO TO WALMART PAY $24 FOR A COPY OF MY MONEYORDER THAT WAS CASH, THEN I HAD TO FAX A COPY TO VERIZON CREDIT REOPRT DEPARTMENT. THEN I CALLED 4/18/2011 AND THEY RECEIVE MY COPY AND WOULD SEND MY COPY OF THE MONEYORDER TO THE RECOVERER DEPARTMENT AND SAID IT WILL TAKE UP TO 30DAYS FOR A ANSWER ITS NOW 5/27/2011 AND I HAVE NOT HEARD FROM ANYONE AND I CALLED ALMOST EVER OTHER DAY AND GET THE SAME ANSWER I WILL SEND THIS OVER TO THE RECOVERIER DEPARTMENT I DON'T WANNA HEAR THAT THE MONEYORDER SAYS THAT VERIZON CASHED IT SO WHAT IS THE PROBLEM I NEED THIS REVOLVED NOW... YOUR CAN CONTACT ME BY EMAIL ANIAYH26@YAHOO.COM | |
| Michael Zuccaro | 5/28/11 |
| I think that Verizon is not trying to keep me as a customer. I had 24.99 phone and 19.99 internet, and was happy until I got slammed by a company that told me they were Verizon. I was getting charged twice for my long distance. I called and told Verizon to close my phone and they close my internet not my phone ! I called back and they said they had to close everything and they would give me a stand alone internet 1.5 to 3 for 29.99. You turned the internet back on at the lower speed 700 and left the phone on. I would like to get what they said they would give me, a stand alone Internet 1.5 to 3 for 29.99 like they said they would by June 1 2011. Please help me in this matter THANKS. Michael Zuccaro Mzuke48@gmail.com 1 413 443 0072 or 413 358 3544 | |
| Laramie, Wyoming Verizon Data Center fantasy | 5/29/11 |
| I want the executives of Verizon to think about whether it's really a good idea to put a "billion dollar data center" in an icebox of a city, too cold to grow golf course grass nine months of the year... with real estate prices second in Wyoming to Jackson (which is the richest county in America, per capita) with main streets in such bad condition, the State of Wyoming wont TOUCH them (because the entrenched town is raising generation-after-generation of tree-hugging academics who get their classes to make "school projects" out of "protecting" trees? I could go on and on. But why bother? I am a third generation Laramie resident and I wouldn't recommend Laramie (or Wyoming for that matter) to the dead. It is a fascist economy or big energy, big government and entrenched elites in small towns...who don't want change because their fat, dumb and happy lifestyles will end. Good luck to Verizon, in some state like Colorado- where they don't pretent to be "The Equality State" while passing anti-gay, pro-gun and other hate/fear-based legislation to maintain the elite status quo! | |
| | 5/22/11 |
| I'm not sure who's idea it was to OUT-SOURCE our 411 system, but it is a sad day. When working for a US National Crisis Center and dialing 411 to get an Emergency telephone number in a different state is nearly impossible. For one they do not understand my English, nor the fact of the IMPORTANCE of saving lives. | |
| Paul McGinnis | 5/14/11 |
| In a world of communication and demand for customer support from a company like Verizon it is most important. I made a decision to change service in moving to a new community and setup a time to have an install of fios, phone, and tv. I have no problem with a cancellation but to not communicate that the appointment was cancelled is just not good service. After missing the appointment by 6 hours and calling to find out what was the problem is. I found that the appointment had been cancelled on Friday the 13th, (bad choice on my part for the date of install). When I asked why I was not informed, the rep said she didn't know. Another appointment is scheduled for Tuesday, but it is unsure if porting the number will occur and they will try again for Tuesday. Excuse me, either it can be done or not, we are not talking about a ma and pa company. I'm told I will get a call on Monday if it will occur or not. Maybe I should stay with Brighthouse and know I'll have good support. | |
| LB | 5/15/11 |
| Just a copy of the e-mail traffic demonstrating the worst customer service ever! Imagine you get your mail one day and there is a notice from a collection agency for a service that was never installed, never connected, and cancelled! So you call the company and they are rude and tell you they can’t talk to you because it was turned over to collections and they hang up. You call back and they tell you try the finance department m-f 8-5, it is after 5 by the way. So you go to customer service on line and get the bull!@#$ e-mail traffic below. So you call the next day and get the wild goose chase of transfers and disconnects and hang-ups till finally you get someone that can do their job and fix it, admit it was a company mistake and apologize. So from my experience 1 out of 15 Verizon employees can do their jobs! You have to read it from the bottom up. Welcome or should I say, GOODBYE to Verizon! ________________________________________________________________________ Thanks for nothing! Great online customer support! (SARCASM) Wow, I didn’t know that Verizon hates Active Duty Military Service Members and wants to take money from them and mess up their credit reports. I'll be sure to tell everyone that will listen; Verizon does not care about their customers or owning up to their mistakes. They will not give you the time of day when they lack the skills to listen or understand the customer’s problem and/or manipulate their own computer systems. Turns out after 6 hours of being transferred from agent to agent (home phone, billing, finance, FIOS, Broadband, Online, Wireless, Billing etc.), I finally got some one that does their job. Her name is Michelle xxxxxxxxx and she should probably be given a training position to teach the incompetent and uncaring. Bottom line, it was a bogus charge that should have never existed nor been transferred to a collection agency. P.S. I will be cancelling my cellular service soon; I have already switched to AT&T. Congratulations on having the worst customer service I have ever experienced! Oh yeah, ever heard of Karma? What comes around goes around! ENJOY! --- On Fri, 5/13/11, Consumer CFS From: Consumer CFS Date: Friday, May 13, 2011, 9:46 AM Dear LB, Thank you for contacting Verizon's ePay. We are in receipt of your email and will be happy to help you. The agent before me provided information so that you can dispute this balance. Unfortunately, we are unable to assist you via chat or email. Sincerely, Alexandra Verizon ePay Supervisor Original Message Follows: ------------------------ This is ridiculous! There is obviously a failure to understand English! I never had service! I never had a balance due! I never received a bill! How is there a balance sent to a collection agency? Why would I need to fix a problem with a collection agency? The problem is on the Verizon end! If this is not fixed A.S.A.P I will cancel my double line cellular account as well. Have a manager call me at xxx-xxx-xxxx! --- On Thu, 5/12/11, Consumer CFS From: Consumer CFS Date: Thursday, May 12, 2011, 7:06 PM Dear LB, Thank you for contacting Verizon's ePay. We are in receipt of your email and will be happy to help you. Since your account has been forwarded to one of our outside collection agencies, your records are at that agency and they are now handling all matters in regards to your account. Their name and number are IC Systems, and 1-800-279-1783. For your information as a consumer, you may dispute an amount owed with that group or one of the reporting bureaus: Equifax, telephone: 800-685-1111; Transunion, telephone: 800-916-8800; Experian, telephone: 888-397-3742; and Innovis, telephone: 800-457-0247. Sincerely, Ashley Verizon ePay _____________________________________________________________ Subject: Verizon.com Consumer email response To whom it may concern, 1. I never had the service ordered connected. 2. The Verizon installation technician said it could not be installed in my building. 3. I returned the equipment on 1/17/2011 / UPS tracking No 1Zxxxxxxxxxxxxxx. 4. I closed the account with a $0 balance at the end on January 2011. So, why do I have a bill from a collection agency for $19.99? I.C. System, Inc. Ref No xxxxxxxxxxxxxxxxxx 1-866-323-8596 I would like for this issue to be resolved immediately. It is no fault of mine that a service sold to me could not be installed due to the Building not being wired for service. Please e-mail the resolution to xxxxxxxxxxx@xxxx.com, or you can call xxx-xxx-xxxx and leave a message. | |
| jesse | 5/16/11 |
| It's sad that Verizon didn't send out a letter about upgrades there is no more 1 year upgrades on their handsets this is sad what is going on I think they don't care about their customers anymore say if you wana upgrade to a better phone you have to wait the 2 years now also if you lose your phone and you have insurance on your phone you still get a refurbished phone if the phone is retired you still get the same phone they won't let you upgrade how sad is that........it would be nice if we had the 1 year early upgrades back it just seems like Verizon doesn't care about their customers anymore and their just all about the money take care of your customers VERIZON CEO'S | |
| Laurall Thompson | 5/17/11 |
| UPDATE - (see above) 19 days into this hell that Verizon has put me and my family in and still no response from anyone. The latest was 2 1/2 hours on the phone last Friday with "Oscar" who said that for that entire time, the supervisor was busy (OMG , really?!?!). Promised to see to it personally (OMG LOL) he would have me receive a call back. Still waiting Oscar, thanks. Now this morning,(Tues) I receive an email from tech support. Remember, I have emailed them 3 or 4 times. The girl, "Christy", said she would be helping me with my problem, but "SHE DID NOT KNOW WHAT THE PROBLEM WAS AND NEEDED MORE INFORMATION" OK, am I in the Twilight Zone??? Countless phone calls and emails (very similar to the first post here), and she needs more info? This has to be some kind of a joke, because if it's not, then big corporate America really like giving the average, middle-class American the shaft. Oh, wait, THEY DO.... Oh, and I'm pretty confident that these posts falls on deaf ears. If anyone is reading this, maybe thinking of getting FIOS - DON'T DO IT | |
| isaiah j shockley | 5/17/11 |
| i have to say this about Verizon , their customer service dept "sucks " and lacks the the business integrity a corporation as superior as this need to have in place . but i had a problem with thier customer service dept , lack of concern with the consumer and low and behold "their corporate office did step in " . they corrected a over billing amount of over $700 dollars !! now ladies and gentlemen !!that integrity , because i'm disabled and on a fix income !! it was a nightmaire for me but they step in and corrected everything . regardless of the behavior of some of the customer service reps , this company to me is " top shelf " , better then Sprint, ATT, AND ALL THE REST THAT TELLS YOU !! THERE SUPPORTIVE !! I EXPERIENCED THIS FOR MYSELF !! ONLY THING I ASK OF THEM IS HELP ME GET BACK ON TRACK WITH MY BILLING , AND A GRACE PERIOD FOR ME TO GET CAUGHT UP AFTER ALL THESE PROBLEMS OCCURED AND I'M DELINGUENT NOW !! I HATE IT !! I PAID $150 !!ALL I CAN AFFORD ON A FIXED INCOME , BUT I KNOW MY vERIZON THEY'LL BE THERE TO BE SUPPORTIVE !! MY EXTENTED FAMILT !! AND YES THEY DO CARE ABOUT THIER "CUSTOMERS " just need to contact the right people in corporate office for assitance !! and i'm sure thier working on cleaning up customers service dept !! too !! my Verizon !! is awesome !! | |
| isaiah j shockley | 5/17/11 |
| the gentlemen i talked to before concerning my billing problems an excellent example of Verizon superior service . i need your help sir in a problem i have with billing , my social security check was stopped last month causing me to be late on my payments now thier doubled , is thier a grace period or a payments plan so i can get caught up without having my service interrupted? its my only source of communication with my doctors , emergency services, my family if i need help , please i ask you help !! | |
| Carol J case | 5/17/11 |
| I ordered new phones in March.(might been last Feb not sure of exact date.) They were all free. Then they sent the 3 phones. One would not turn on and I had to call into Verzion. They could not get to work. Then they started asking question where I got the phone. I said you people sent it to me. They said phone had been reported lost or stolen. They sent me a stolen phone??? They said to send it back. I hardly leave the house so I call Fed X the number Verzion gave me and scheduled a pickup. The guy came and picked it up and a few days later (about a week) no phone yet so I called Verzion. They said had got old one back and sent out the new one should be there in day or so. It was either next day or day after I got the phone. This was in March. Now all of a sudden they say they did not get the phone back and trying to charge me 199.00. For a stolen phone they sent me?????? I called Fed X and they said they do not keep record of pick ups. The lady was real nice. I called 1-800-463-3339. If could talk to driver he should remember even though a couple months ago. It is the first and only pick up I have had. He delievers things out here some. It is always same driver. Matter of fact it was on a Mon and it was some kind of holiday. Becasue I said I thought would be tomorrow when you came by becasue of the holiday. He said it was just a bankers holiday. I wrote down number on envelope somewhere but not sure where at now. I should of kept better records becasue Altel use to be a big rip off. I had to turn them into you 5 or 6 times. Now Verzion same rip off organzatin. I got a lot on mind. We had a fire awhile back. House still not fixed. I still have tarp up over ceiling. Roof put back on but no ceiling or insulation. I am still ruinning off an extension cord from garage. Then this company ripping me off. Since they violated contract by ripping me off is there any way to canceal contract??? (I do not want to pay their out rageous pentalty for early canceal.) Plus they turned off phones for bill I do not owe. Then said have to pay 15.00 per phone to get turned back on. That is a RIPOFF!!!!!!! I got tooo much other hassles to have to deal with a mafia run organzation. | |
| | 5/18/11 |
| Verizon plain old sucks...They installed service in my home 6 months ago, causing $3,000.00 in property damage...After several calls per day, for 6 months, I finally contacted Corporate...Experienced nothing by disrespect..Scheduling 4 appointments for a technician to come out and see damage, but they NEVER showed up...I finally contacted my own peoples for an estimate and faxed it directly to Verizon Corporate..Their customer service reps are ignorant, rude and overpaid...How dare you waste my time, and damage my home, and neglect fixing it..>You should be ashamed of yourself..If you are thinking about switching to Verizon, rethink it...Comcast is the way to go... | |
| Glen Davidson | 5/18/11 |
| you do not deserve any stars. you have NO customer service. a month ago our internet DSL Quit. We have been on the phone for hours and spent hours waiting for a tech. since 5-9 I have spoken to 15 people all of who promised to have it fixed. I have come to the conclusion that the connection was hijacked to a commercial address in San Bernadino. 80 miles from us. they send the techs to this address and are incapable of correcting the dispatch address. I have been told that it can be corrected from the office and no one need to go out. didn't happen. we cannot recontact anyone and have to deal with a different person each time. you menu system is a nightmare. for a communications co. you are the worst at it I have ever experienced in my 68 years. It is obvious that your service is so bad that no one wants their identity or real phone # to be known. It is impossible to speak to anyone at a management level. and it is impossible to speak to anyone face to face. Glen 760-900-6150 | |
| Heather | 5/19/11 |
| We should really get something going, even if its just to get us all out if our contracts. Email me if you're serious. We shouldn't be treated so badly after the money we pay them, they should be honored we choose them. Always appreciate your customers, even more important respect your customers alliswellandwillbewell@yahoo.com | |
| Sharon Seldon | 5/11/11 |
| If I could give Verizon a negative rating I would. They have the worse customer service on the planet. Starting with the fact it takes you 15 minutes to get to a human being. Once you get to a live person, they have no clue how to help you so they either put you back on hold or they hang up on you and you have to start all over again. | |
| Salvatore Trentacoste | 5/11/11 |
| I have been dealing with the Verizon from hell teck support for the dsl and the land line. They really are a piss poor company. It has been 30 days for the dsl trouble and now I think because of the attorney general bbb complaint and my constant calling I now have no phone service as well. Working with executive appeals has not gotten the trouble corrected and I just received a call from a guy called Dave from customer care who told me is there is still an issue to call him but the phone number he left is constantly busy. I have had piss poor service fro the dsl line and not beside that I have no phone service .the ceo and the boa5rd of director need to get the heads out from there backsides and look into the piss poor customer service. I have written letters to most of them and I will continue to do so until this is corrected or I am ready to file a law suit against them... | |
Judy Fetterhoff  | 5/12/11 |
| I found a new Verizon phone at Costco. It was an LG Octane. When I went to the Verizon store they wanted to sell me everything with the phone and it would have cost me a lot more. I bought my phone at Costco for about $60.00. Actually it was less because of a Costco rebate. I am very happy with my phone. I did not want the data package as that is another $30.00 a month. This phone allows me to obtain e-mail only if I want to pay an extra $10.00 a month. I don't think we should be forced into buying phones with data packages if we don't want them. By the way your advertisement for Verizon on TV with the young girl and her dad is a classic. I get a smile on my face every single time it comes on. Great ad!!!! | |
| S | 5/12/11 |
| No customer service at all in Dickson Tn | |
| Laurall Thompson | 5/13/11 |
| On April 28th, we had Verizon install FIOS in our home - the triple package (phone, computer, tv). We decided to leave our long time cable company because bills were just getting too high. Before we signed anything, everyone was so nice to us (isn't that always the way when people want your business). Installation went ok. It was the following day - a Friday - that we noticed the problem. Before we had FIOS installed, we told verizon that we did not want our phone number changed. I have a home business that my family depends on to make ends meet and that we cannot survive without. Well, on that Friday, we discovered that our number was changed. Huge problem for me. My husband called verizon. We were promised that the phone number would be changed back no later than the following Monday (even were promised free movie channels for the month for our trouble - haha, never happened). Monday came and went with the number not changed back. Called again, promised by Wednesday - nothing on Wednesday - called back promised by Friday - (do you see where this is going???), nothing on Friday. I spoke with a Mr. Angus (real name, who knows?) told me all about the problem with "verification", transferred me to an independent company that verifies such requests. No problem, right??? Monday, no change - called back. This time was treated horribly when I asked for a supervisor and left on hold for 45 minutes. Finally, Wednesday, I spoke with a supervisor - Ms. Scott, promising that she would personally handle it. She said that there WAS NO RECORD OF MY CALLS OR REQUESTS in the computer. But she would take care of it. Verizon called me back, once again for the "verification". The man said it was never processed?!?! After all that, STILL NO CHANGE. Ok, here I am, two weeks and one day later .........can anyone guess where I'm at??? No change in phone number. I have lost business, money, new clients as well as old because they can't find me now. Oh, but the one thing I do have is a bill from Verizon asking for $125.31! They did that pretty quick, didn't they. Is there no one out there to help? Is this industry so confident that they have the "little people" under their thumbs that they feel they can do anything they want? Needless to say, we will return to Optimum - yes more money, but for 14 years I never had a problem. I find what we've been through so disappointing and disgusting. Can anyone help?? I don't know, but maybe others will learn from my horrible experience with Verizon and FIOS. Laurall Thompson ldajj1@aol.com | |
| Ben Fulghum | 5/8/11 |
| Been thru 11 Motorola Droids in less than 6 months.. THIS PHONE IS A POS! and crappy customer service, was just hung up on like not even 10 mins ago. This is the worse customer service ever. my phone is constantly trying to download 17-24 things at one time.. and my battery last not even 5 mins after its taken off the charger... guess what the supervisor told me :( "well I see you have used over 1 gig of data this month and we cant send out a new phone" no shit.. really I am complaining about my phone constantly downloading stuff.. I went into the store and the lady at the front was like we are closing, and there is nothing we can do about it but you can call the 1-800 number.. I am tired of this... I have had droid xs with blown speakers, locking up, running hot, screen going out, the list goes on and on.. I am so tired of this. I just want out of this phone and better yet out of this company.. IF ANYONE I MEAN ANYONE HAS any information for me please call me or text me at 828-974-1847. Thanks | |
| Philip Magmore | 4/28/11 |
| I have been a customer through Verizon for many years now. In the last two years i have paid my bill late a few times. the first time i was late i called them to pay the bill. Some guy from billing was very rude and nasty to me. We got into a heated argument over the phone. He told me it was a privilege to have service through Verizon. I can not believe he told me that, this was about two years ago. Well now today on 4/28/11 I had called up the billing department because they would not stop calling my cell phone. I had paid my cell phone bill 10 days late. Even after i had paid my bill they kept calling me. The billing rep. told me that they are aloud to harass their customers even one day after the bill is late. Verizon has the worst customer service i have ever seen. I have talk to many other reps. about other issues and they all tell you something different ever time. Everyone I talk tells my Verizon has the worst customer service and I would have to agree with them. I have read Verizon's mission statement about customer service it is a lie. They need to change their mission statement. | |
| Brenda Berch | 5/2/11 |
| Verizon President or CEO; How can you say that your company is innovative at all when the call center are so lousy and the people working them have no knowledge of the company and its departments. I am writing this while I am on hold four the 6th time having been switched to a department that cannot help me for that many times. And one operator in the payment center actually hung up when i asked her to hold on for two seconds to switch the phone from one hand to the other. Although I was on hold for 45 min. she could not wait 2 seconds!!!!!!! Then I called back and was on hold for another 15 mins. to be transfered by the man who answered the phone to the payment department which could not access my account because the other guy who switched me still had my account open and all the girl there could suggest was that i call back later!!??!!!! Now i find out that because my phone was shut off due to non payment and then turned back on when i paid it, then when i called to get DSL at what i thought was a good price that a connection fee was added and that the original account was closed and you peoplesent me a refund of 61.00 !!!!!????!!!!!! now i have a connection fee on a phone i have had for 10 years????????? and on top of that i can only make 30 local calls a month, which i was not told about. By the way i cancelled the DSL the day i got the modem cause it didn't work either and the technical department couldn't help and could not speak into the microphone so i had to keep saying" i'm sorry I can't hear you" Finally I just gave up and said never mind I'll go back to my old service, not knowing if anyone even heard me. You should really take the recording off yiur phones that says that the conversations are being recorded for quality assurance because clearly noone is listening to those supposed recordings. Also you shou | |
| Lisa | 5/4/11 |
| I am appalled by Verizon's new comercial. How dare they have a comercial that talks about the wonderment of having a child. Also mentioning that the child will make eye contact. I have a child with Autism. He is no less of a person because he does not make eye contact! For Shame! | |
| Marvis Murphy | 5/4/11 |
| Hello My name is Mr. Marvis Murphy. I have been a verizon wireless customer since 1993. I have called customer service 3 times and your staff has been very rude to me. I also called and spoke with the on line chatt by the name of Tamikia and she's also rude. I am begining to think you all does value me as a customer. Currently my moble number is 615-351-1007 but my phone is broken, I can not get or call any numbers. My home number is 615-860-3038. I am looking forward in talking with management. Thanks Marvis Murphy, BS Nutrition | |
| Vicki | 4/25/11 |
| Get this, They sent me a refund check (they owe me another) and it bounced! Plus my bank charged me a fee of 12.00 because it bounced WTH? | |
| Gary Lupo | 4/25/11 |
| This by far the worse company I have ever dealt with, I spent 9 hours on phone with them today trying to correct or get them to correct an error they admit they made on my phone service by only doing a connection half way. Too bad we have to pay for service even as lousy as it is. I would pay twice as much to any other company if I had that choice here in Southern CA. Employees are rude and could care less. I even called CA PUC today who connected me with an executive VP who was rude, and told me she had five days before she even had to start anything. I said you have had 700 days already and she replied the five days started when I called the PUC. We should have Obama run them for a few months, they might loose some of their high and mighty ways. | |
| David G | 4/22/11 |
| Why do we all bother! I have been a customer for 10 years or more. Recently had a store (which I have never been to) use another customer's Amex on my acount. They then did it a month later, they now changed my account to come off Bank Of America bill pay. The person now disputes the billing and they threatened to shut off my phones. I have numerous calls, I am told no way to log a complaint other than e-mail. Limited characters so it took 5 e-mails. Was called and left a message with a number and extension. It is automated and extensions are invalid. However their ability to send messages to shut my service off works great. Also there training for the financial services people is fantastic. They are have the same level of service to speak to you like a piece of garbage and not listen. | |
| Loretta Bailey | 4/11/11 |
| I WAS FORCE TO USE VERIZON BECAUSE OF ALLTEL I THINK IT'S SAD THAT VERIZION TEACH THERE SALEMAN TO BE UNDER HANDED SNEAKY AND GREEDY I HAVE TWO PHONES MY SON'S PHONE BATTERY WOULD NOT STAY CHARGE SO HE TRIED TO BUY ANOTHER BATTERY, THE GUY TELL'S HIM THEY DON'T CARRY THEM ANYMORE OR SOMETHING AND TRICKS HIM INTO BUYING A NEW PHONE AND SIGING A CONTRACT THAT HE WAS NOT EVEN AWARE OF ..NOW HOW SNEAKY IS THAT MY CONTRACT IS UP .....I REALLY THINK VERIZON IS BETTER THAN THAT ...BUT I COULD BE WRONG! IT MAKES ME WONDER IF THE CEO KNOWS WHAT KIND OF PEOPLE HE HAS WORKING FOR HIM, I PERSONALLY FEEL IT'S A LOW DOWN DIRTY SHAME TO TAKE FULL ADVANTAGE OF PEOPLE IT'S WRONG AND GOD DOES NOT LIKE IT! | |
| andy lea | 4/12/11 |
| nearly a year now and still verizon cant fix the problem i inherited because i made the mistake of moving house and trying to take my fios account with me. I CANT PAY MY BILL ON LINE..............WHEN I LOG ON IT TAKES ME TO MY OLD ADDRESS ACCOUNT PAGE. HELLO........A YEAR ALLREADY......... IF YOU CANT FIX THE PROBLEM....IN A TIMELY MANNER...THEN YOU OBVIOUSLY DONT WANT ME TO PAY MY BILL.......... SO NOW I WONT............CUT ME OFF,,,,,,,,LIKE THERE ARNT OTHER PROVIDERS..... THREATEN ME WITH MY CREDIT RATING...........VERIZON..YOU HAVE ALLREADY DONE THAT......REMEMBER THAT ACCOUNT THAT WASNT MINE THAT YOU WANTED ME TO PAY....... WELL I DIDNT PAY...SO YOU REPORTED IT TO CBE.....JUST LIKE I THOUGHT YOU WOULD DO.... SO NOW MY CREDIT HAS TAKEN A HIT BECAUSE I DIDNT PAY SOMEONE ELSES BILL... THIS ONE WILL BE GREAST WHEN IT GETS TO COURT EH,,,,,,,,,MEDIA OUTLETS ARE ALL OVER IT LIKE FLIES ON CRAP,,,,,,,,,ESPECIALLY SEEN AS VERIZON YOU ARE NOT THE ONLY ONES WHO RECORD CONVERSATIONS........ | |
| Neal Webster | 4/19/11 |
| I am a CPA and former BellSouth employee. I went to work at BellSouth at Divestiture and worked heavily on BellSouth Mobility as well as BellSouth's regulated and non-regulated businesses. 1 Star is Poor service, your customer service is worse than Poor, it is non-existent. I am currently in over a 3 week service problem with Verizon and no solution in sight. We use a Verizon aircard to connect our Mac laptops to the internet. We depend on this connection for our business. Recently my wife got a call from a Verizon rep to upgrade to the 4g aircard. BIG MISTAKE. It does not work. We tried two 4g cards and no luck. Have spent hours online with tech support and now have a 3g card back and it does not work. As stated above I have spent hours on the phone with your customer rep/tech people they have been hobbled with the worst guidelines, procedures, tools, training, contact info, and attitude I have ever experienced. PLEASE DO SOMETHING TO CORRECT THIS. I have applauded and recommended Verizon to everyone I know because of the coverage but your customer service is one of the worst I have experienced. When a tech rep tells me they have no way to contact network folks except by email I have to laugh. When I was at BellSouth I could have picked up the phone and called the VP of Network if I had a customer that had a problem. HUGH DIFFERENCE DON"T YOU THINK. Neal Webster (cahabaco@gmail.com) | |
| M. A. Wilson | 4/20/11 |
| Very simple guys! I have had service with you since 1986. I bet not many people have been so loyal. All I want is to upgrade my Droid to a IPhone and not pay $600.00 for a phone. My contract isn't up for months. If you'd rather loose my home phone bill, my office phone bill and my cell bill you might want to assist me with my request. I am sending you over $700 every month. 804.285.8855 | |
| sarah | 4/21/11 |
| Hello, Im writing to let you know that this morning Ive received the WORST cust serv. i was yelled at,the lady in collections berated me over not having a piece of info after to explained that i do my billing online.......After she transferred me to a line that wasnt working i called back and a man speaking spanish answered and i told him i didn't speak Spanish he told me to call the fios help # and he gave me a Spanish line.... ( yeah I'm American not Spanish 7am is too early for this ) Im really thinking about just getting rid of my fios services this really is not amusing , I also have cell phones as well that where supposed to be put on the fios bill.. and hasn't been done yet. I also hadn't been told the date of bills was the 4th of every month. which is fine but the reason for my call was the tv was shut off and it showed that i hadn't paid this month or last month ( i paid last month online ) Ive worked retail so I understand having a bad day but i will say Ive never been treated so poorly. And I wouldn't miss my tv. Internet,phone or cell phones.... whats one less bill.... I will also be mailing this letter. And I hope that someone reads this and takes it seriously. I thank you in advanced . | |
| phuc huynh | 4/8/11 |
| Dear: verizon customer service On thusday night 04/07/2011 my daughter she accidently have broke her enV3 phone and i have call verizon to place an order for her but they won't be arrive until sat 04/09/2011 that the early they can send out, so i asked them to wait until i call local store she if they have it in stock, that way i can she can have her phone right away, so there are one store located at 3770 w Mcfadden Ave, Santa Ana, CA 92704-1394 tel(714) 775-0600, there represent said they have it in stock and come on down, here iam drove over there,and gets what ofcouse they don't have it in stock, they make mistake,to make it up to me they wiling to offer me overnight shiping if i want it, find my daughter can have her phone back by tomorrow,gets what tomorrow never comes it so sad is it, i called the store and they said they make mistake again, my order won't be arrive until 04/11/2011. I might not be educated man but iam sure what is call honest and truthful,i rather hear them say your order will arrive on 04/11/2011 instead dishonor and cheated me by promise some thing that not happen.i don't know how verizon train their employees to rep for them, but this is inappropriate, the way they treat me, i have trusted verizon so many years and so many years as your cutomer, and today this it how i get in return. I believe verizon is an excellent provider and stronger in network,but i hoping that you will get better employees to reppresent in the future.thankyou for listen to my story phuc huynh (phuynh10@roadrunner.con) | |
| SHANNON KRAMER | 4/7/11 |
| I RECENTLY CALLED VERIZON TO TELL THEM I WAS MOVING ON APRIL 1ST. AN APPT WAS SET FOR THAT DAY BETWEEN 8-12. 1 DAY LATER MY HOME PHONE WAS SHUT OFF. I WAITED 4 HOURS ON APRIL 1ST AND NO ONE SHOWED UP. NO PHONE CALL, NO NOTHING! I CALLED TO CHECK THE STATUS OF THE ORDER AND WAS TOLD BY A TAPED MSG THAT THEY HAD ENCOUNTERED A PROBLEM AND WOULD HAVE TO RESCHEDULE. I SPENT ABOUT 2 HOURS ON MY CELL THAT AFTERNOON TRYONG TO CORRECT THE PROBLEM TO NO AVAIL. I DID HOWEVER GET ANOTHER APPT FOR APRIL 5TH BETWEEN 8-12. GUESS WHAT? NO ONE SHOWED UP. CALLED AND HAD SOMEONE CHECK WITH DISPATCH THAT SAID THEY DIDNT HAVE THE A IN MY ADDRESS AND SET ANOTHER APPT FOR APRIL 6TH BET 8-12. CAN ANYONE GUESS . . . .THATS RIGHT! THEY DIDNT SHOW UP AGAIN. SO AFTER MUCH BACK AND FORTH WTH A SUPERVISOR (WHAT A JOKE) I HAD AN APPT FOR THIS AFTERNOON BET 1-5P. FOR THE 4TH!!!!! TIME, NO ONE SHOWED UP. AND CAN I MENTION THAT DURING ALL THIS THEY SOMEHOW CONNECTED//CONFUSED ME WITH THE TENANT IN UNIT C. I DID SEE A VERIZON TRUCK AT MY BUILDING LAST NIGHT, APPROACHED THE TECH AND WAS TOLD HE WAS THERE FOR THE OTHER TENANT. THIS WAS AFTER 7P AND I HAD BEEN TOLD REPEATEDLY THAT TECHS COULD ONLY BE SCHEDULED BET 8-12 OR 1-5. AT THIS POINT I DONT EVEN KNOW WHAT TO DO. 4 MISSED APPTS, NO SERVICES SINCE 3/31 AND LETS NOT FORGET WHEN I ORIGINALLY PLACED THE MOVE ORDER AND MY HOME PHONE WAS SHUT OFF. I HAVE NEVER IN MY LIFE DEALT WITH SOMETHING SUCH AS THIS. I WILL BE CALLING CORPORATE TOMORROW. THAT SHOULD BE AN EVEN BIGGER FIASCO. FREAKIN RIDICULOUS. | |
| Mariyn Jones | 4/5/11 |
| I have NEVER, NEVER seen such poor customer service in my life. I have spent hours upon hours trying ti resolve a problem created by fios to no avail. And it is obvious they don't want to deal with customers because they hide their corporate head quarters phone numbers. I was told over the phone that they would give me an address because everyone has to go through a "PROCESS" by first writing a letter! This is the worst company in the world. | |
| Miguel Alvares | 4/5/11 |
| My name is Miguel Alvares, I live in Springfield Virginia, I signed up for a one year contract with verizon Fios and phone on March 10, 2010. I've never used my house fone since everyone in my family has a cell phone. On January 5th i realized that i have no dial tone on my phone and called it in. Basically they told me that they will look into it and will refund some of my money since i never used my phone line. It is April 5th 2011 n i called in to figure out when i was getting a refund and they told me that i wasnt getting a refund because whoever handled my case didnt bother to write it down, on top of that i was just informed that they have signed me up to a 2 year contract instead of a one year as i requested when i first called, march 5 2010. Customer representative Jason Hoose, from virginia refused to help me any further as he saw that i had no way out. I've been paying every month for a service i never received. Im really upset and cant cancel my service since if i do i would be charged 180 for cancelling it. I feel like ive already paid for that from day one. I feel robbed and completely dissapointed in the customer service ive received. | |
| | 4/6/11 |
| I got my new device attachement for my line phone 3/11/11, I still cannot call out or receive calls,I have been to Verizon On Stone Dr., Kingsport, TN, and still no phone, what do I do when I get a bill for NO SERVIDE, edimurphy43@hughes.com Phone (cell) 831-455-6697 Please give me your help | |
| grace spradlin {style with grace} | 4/6/11 |
| I have been a verizon business customer for quite sometime and was happy with my land line business account until I moved my service next door . I added internet what a mistake !!!!!!!!!!!!!!!!!! months of calls with lots of [sorry i cant help you]and [sorry let me] still calling still not resolved I'm done I'M GOING TO [COX] VERIZON IS GOING DOWN THE POOPER NO ONE WILL HAVE VERIZON SOON EVERYONE LEAVING !!!!!!!!!!!!!!!!!! VERIZON SOON WILL BE DONE NOBODY WILL WANT THEM WORD IS GETTING OUT VERIZON IS A BIG JOKE SIGNING OFF NOW. NOT SAYING SINCERELY SAYING GOOOOOODBYE FOR GOOD. THANKS BUT NO THANKS P.S 1 STAR IS TO HIGH OF RATING YOU GUYS NEED TO ADD NEGATIVE STARS IF YOU WANT TRUE RATING I GIVE YOU NEGATIVE 10 | |
| Sylvia M. Bass | 4/7/11 |
| Why are you stopping the Time and Weather Forcast in the Washington D. C. area. People here count on the recordings and you are making it very inconvenient for many. It can't cost that much to run the recordings. Shame on Verizon! | |
| mike | 3/29/11 |
| i am informing you right now that if you do not call my brother edward hatfield and resolve his problem in 48hrs i have connectipons at fox news that i would be happy to call and open up an investigation into why your corporation told him one thing did another and burned him and you new about it and are allowing him to be charged unfairly after three phone calls.just because you are verizion does not mean you can push around the little guys | |
| Edward Hatfield | 3/29/11 |
| Well i see that i am not alone when it comes to getting SCREWED by Verizon.I have had nothing but problems with these people,I had my services shut off or interupted twice for what ever reason i have no clue and then had my sevices turned back on after calling them to find out why and no one there could explain it.This is sad because all i have with these people is PHONE and INTERNET and they can't even get that right.And now due to their failure to stand behind their EMPLOYEE'S over their mistake and over a bill dispute that their empoyee's made now i am getting SCREWED out of $300.00 dollars or i go to collections as i was told by customer service.YOU PEOPLE(VERIZON) DO NOT CARE ABOUT DOING THE RIGHT THING,IT IS ALL ABOUT THE MIGHTY DOLLAR AND KEEPING YOUR WALLETS FAT.MAYBE SOME DAY YOU WILL GIVE A DAMN ABOUT YOUR CUSOMERS AFTER ALL WE MAKE YOU WHO YOU ARE AND I WOULD LIKE TO THINK THAT YOU COULD BE MORE HONEST IN THE WAY YOUR COMPANY CONDUCTS IT'S BUISNESS. | |
| Vicki Riggin | 3/31/11 |
East Bay Residents for Responsible Antenna Placement Oakland, CA notowersplease@gmail.com March 26, 2011 Dear Mr.Seidenberg, We are writing to express our collective concern about – and objection to – the planned installation of Verizon’s cell antennas on the roof of the building at 1001 42nd Street in Oakland, directly across the street from the North Oakland Community Charter School (NOCCS), and equally close to residences in the other three directions. As an organization of NOCCS parents and neighborhood residents, some of us wrote to you earlier as individuals and we appreciate your communicating your willingness to reconsider the location. Now we hope that expressing ourselves collectively will underscore our high level of concern to you. Last November, we created and circulated the attached petition to oppose the antennas, and collected 190 signatures from neighbors and parents. In January the NOCCS board of directors approved a resolution to oppose installation of cell antennas so near the school. You may also be aware that we have publicly spoken out at Oakland and Emeryville city council meetings, met with the building owner, city council members and planning staff, and held two rallies and a march to protest the antennas. The San Francisco Chronicle, KTVU TV, NBC TV, Oakland Local, KQED & KPFA public radio stations, the East Bay Express, and other media outlets have covered these actions. We appreciate your recent willingness to consider an alternative (perhaps better) site for your telecom facility, particularly those that stand at least 1500 feet from any school and residences. Verizon subscribers in the neighborhood and at NOCCS have not had problems with signal strength, yet we’ve heard you have reported that a service gap exists in the area. We have identified some possible new sites for Verizon to install the proposed antennas, and we understand you have rejected many of them. We ask you to consider other sites in the interest of protecting the health and safety of children, teachers, and neighbors in the area. However, if the antennas are installed, we have already hired our own, independent contractor to conduct EMF measurements, and he’ll take baseline measurements soon. Furthermore, an epidemiologist is currently designing and conducting a longitudinal health study to determine the potential health effects of the antennas on the children and staff at the school and the neighbors near the 1001 42nd Street building. While we fully understand the limitations of the outdated 1996 Telecommunications Act, neighbors and the school community are concerned about the growing body of evidence showing the potential for harm caused by increased EMF radiation levels. We just want to protect the health of our students and staff at NOCCS, and those who live in the neighborhood, and we want the school, to remain as good, as wholesome, and as desirable as it currently is. The school has had full enrollment since it was started over 10 years ago, and there are clear signs that won’t continue in the long run if the antennas are installed on 42nd Street. As you probably know, with the advent of widespread cell phone usage and the ongoing spread of antenna installations, a ranking system for schools (called BRAG Antenna Ranking) regarding their electromagnetic field (EMF) exposure levels has been set up and is one factor parents can take into consideration when deciding which school their children will attend. We have heard that Verizon claims a strong corporate focus on ethical, social, and environmental business practices. That being so, we hope you’ll make the same choice we would in weighing the value of obtaining the highest cellular signal strength in one limited area against the health and safety of the neighborhood occupants who precede your company’s presence there; the children most of all. Please respond to this letter at our group’s email address: notowersplease@gmail.com, or you can call our representatives identified as the signators to this letter. Sincerely, Dennis Rowcliffe, representative Eurydice Thomas, representative (510) 638-8904 (510) 593-8528 East Bay Residents for Responsible Antenna Placement cc: Mr. Ivan Seidenberg, Chief Executive Officer, Verizon Communications Corporate Governance and Policy Committee, Verizon Communications Sandra O. Moose, Chairperson Richard L. Carrión Donald T. Nicolaisen Hugh B. Price Rodney E. Slater John W. Snow Board of Directors, North Oakland Community Charter School Ms. Jane Brunner, City Councilmember, Oakland, District 1 Ms. Jean Quan, Mayor, Oakland Mr. Larry Reid, City Council President, Oakland Ms. Nora Davis, Mayor, Emeryville Ms. Jennifer West, Vice Mayor, Emeryville Mr. Terry McGrath, McGrath Properties Dianne Feinstein, U.S. Senator of California Barbara Boxer, U.S. Senator of California Barbara Lee, Congressional Representative, 9th District, California Governor Jerry Brown Sandre R. Swanson, California Assemblymember, District 16 Daniel Hauck, Michael Tsang, Bloomberg News Jill Tucker, San Francisco Chronicle Sean Maher, Oakland Tribune Cecily Burt, Oakland Tribune 2 | |
| | 3/31/11 |
| I start Verizon service last year everything was fine until December after I got my bill more then what I usually I called and the representative was not very helpful didn’t want to give my credit for the service that was already cancel I told him that we don’t know about that extra service I have two and half years old daughter she might have done something if you think that was our mistake but my husband called and cancel before so we should not be getting charge for that month and I don’t mind paying for previous month but you see notes your representative cancel my service. Then for couple of weeks I didn’t have internet and TV but phone was working. Nobody know what are they doing first they order new service which I didn’t need because I had equipment and everything but how Dum cam these people be that nobody understand how to fix the problem . In January I paid $221.00 then on February was $ 67.28 because I didn’t have that service for few weeks and I paid. Then again I got the bill for $213.00 I called talked to supervisor she said that she will fix everything but I had to pay $121.00 and I told her can you make sure next month my bill goes back to what I should have but no I guess it’s very hard for Verizon to handle one client. Now again got my bill $134.00 now they are telling me that extra amount is previous balance which doesn’t make sense to me because when the supervisor asked me to pay $121.00 said now on your bill will go back to normal then what is so hard that these Dum people don’t understand . I am very upset I would like somebody to resolve this issue now or else I will take further action I am very frustrated with Verizon | |
| | 3/31/11 |
| VERIZON is horrible! Advise all of your friends to NEVER use this company! I disconnected service December 15, 2010 and was owed back a balance of $71.39. I received 5-8 statements about my account and then was billed for about $8. I payed the bill only to have it mailed back the next week with the same bill charging me for the $8 again! Then, to top it off, they refuse to pay me my credit balance of $71.39! I have called over 20 times since I canceled this account and have had the worst experiences and the rudest customer service. Its so disappointing, whenever I call and I am pleasant the agent gives me an attitude! I feel I have to be rude and short to them, this is no way to run a business! $71.39 is nothing to a billion dollar company like them. Now they tell me it must be my postal system or lost in the mail. Funny because all my bills found there way to me quite easy. NEVER use VERIZON for anything! | |
| stephen z | 4/1/11 |
| i have never in my life seen worse customer service all the way to hiding behind an answering machine at your corporate office.You people are dispicable and deserve a class action suit! it started out by being told i could get your service with windows 98 then when it didnt work and i bought a new pc i was promised the same deal. That didnt happen so i sat for about 4 hours on the phone waiting and fighting with your reps who couldnt care less.then when i stopped my home phone service the service stopped working altogether and while i needed it deperately to talk to doctors and lawyers i could not use it,meanwhile on my verizon cell phone to verizon internet 800# i was charged they would not credit me and finally when i tried to pay both the cell and internet with 1 check,held my check,would not apply it properly,disconnected my cell and told me to go to a local store.when i did the Jerk there opened the store late and refused to help me because i wouldnt use my ssid# although i had a pin # setup.he demanded i leave the store and CALLED THE POLICE ON ME!!!!then after that was resolved because i was bound by contract and couldnt leave i tried to pot my cell# to my home phone so the doctors and lawyers would still have my #s.they shut my service off completely! i was on the phone for 3 WHOLE DAYS!I was tranferred hung up on and lied too!Finally in the end i was promised my cell bill would disappear by the so called escalation dept.after recieving a bill spent another 4 hrs on the phone they refused to credit me.I hope you all get what you deserve at verizon!taking money for this kind of service is criminal!see you at the class action suit!!!! | |
| Jess | 3/28/11 |
| The relationship I have with this company can be described in one word: NIGHTMARISH For the fifth time in 3 months, my cell phone service for myself and for my family, who are all on the same wireless plan, has been suspended due to 'non-payment'. The reason it is unpaid is because our phone bill is almost a thousand dollars, and nobody who works for this company seems to be competent enough to tell us why. The first month month, our bill skyrocketed to extreme amounts due to either a technical error, or a misunderstanding. We resolved the issue, set up an allowance on each phone to assure it wouldn't happen again, and everything was fine... for a few weeks. Then it happened again. And again. And again. We were told that our service would be returned each time, and that the problem would be fixed. My grandmother has been told several times that someone would call her back to resolve the issue and to figure out the problem. It's been 2 months. Still waiting on that call Saymone, Linda, and Lewis! Though our service was returned to normal, our bill still states that we owe 600, 700, and at one point 982 dollars. And the icing on the cake? They expect me to pay 15 dollars to turn each phone back on! AN 60 ADDITIONAL DOLLARS! And what good is an iced cake without a cherry on top? About as worthless as this financial services hotline I keep dialing! When you have a suspended account, it is nearly IMPOSSIBLE to get a living human being on the phone. The answering machine sends you around in circles, telling you to either make a payment or hang up. I spent 4 hours trying to get in contact with someone that wasn't a voice recording. Even calling different branches in hopes of being transferred are in vain; the moment you enter your telephone number, you're doomed to listen to a condescending female voice alert you to your ever-growing bill. My entire experience with Verizon Wireless has been a raging vortex of misery. I've been lied to, cheated out of money, and have had to put up with zero reception in my own home for over five years. The only reason I've stuck with Verizon for this long was because my area had no other options. But since I found out that they will let me keep my current phone AND phone number, for no additional charges, AT&T will have a new customer tomorrow morning. And you dare to call yourselves the best network in America? Keep dreaming. | |
| | 3/25/11 |
| I HATE YOU VERIZON YOU PHONES ARE CRAP UR SERVICE IS CRAP AND ITS COSTS ME $$290.00 TO CANCELL MY DAMN SERVICE.... YOU PEOPLE DONT EVEN MAKE MY CELL PHONE AND YOU WANT TO GIVE ME A "REPLACEMENT" SO A SHITTIER ONE THAT I GOT THE FIRST TIME,..... NO THANKS.. ILL WAIT TILL OCTOBER TO CANCELL MY PHONE THANKS FOR NOTHING YOUR WHOLE COMPANY SUCKS . | |
| Amanda Kingsbury | 3/21/11 |
| I am hoping that someone who can help me will read this. I cannot understand why a family just a few miles outside of town cannot get DSL service. There is no reason in this day and age that every American, especially those serving in the Armed Forces, should not be able to get reliable internet access. I would be glad to help pay for any additional lines needed, so long as it's not outrageous. My husband will be deploying to Afghanistan soon and having unreliable Satellite internet only complicates the little time that we will have to communicate. Please help me find a solution to our lack of adequate internet available in the North Country of NY. Sincerely Amanda Kingsbury Please contact me at clouds31@hotmail.com, I would appreciate any assistance. | |
| violette | 3/22/11 |
| you lets us down by telling complete wireless from clevelend ohio is very disappointed because we lost our business because of you. thanks for ruining our life... from ken johnson daughter\ if anything anyone who liked complete wireless please email northranger2012@aol.com our locations mentor ave ohio mentor mall pramatown mall great northern mall | |
| Betty | 3/22/11 |
| I am currently unemployeed and have been for a very long while. I have been struggling to juggle payments but seem to do ok. I have been a loyal Verizon customer for years. I Refuse to change to anyone else - not sure why since they just got my dead aunt of 7 yrs off of my bill. I currently am very unhappy with their service as well as to those who answer the phones. I recently returned all of my equipment to them last week. They received the box and only logged in one piece of equipment and now they are holding me hostage by turning off my television and internet service until I pay them $1,000 plus for a piece of equipment that should have been logged in with the other one on 3/18. I called them yesterday, late - finally getting to Tech Support who told me to contact the entertainment department. While they were transferring me they sent me BACK to the first voice messaging system. I was cut off. Tried to call in several times could not get in -4:57 p.m. Lately I have been bounced around to the same department for about an hour each time I call because no one knows what they are doing. I am in an unfortunate situation right now because I am tied into this contact with Direct TV and I like them but I will leave Verizon as soon as I can. I am totally dissapointed with them at this point and no one care - its policy.. | |
| Helen Causion | 3/22/11 |
To make a long story short, my bills continue to be extremely high. These escalating bills left me no option but to disconnect my cable and internet services. On December 15, 2010, I contacted customer service about disconnecting the internet and then the cable service on December 20, 2010. Both cable and internet services were disconnected the day of the request. Now, according to customer service, because the technician did not disconnect the service from the outside of the home and I am still being charged for these services. They are willing to pro-rate my bill for the internet service from 12/20 and pro-rate the cable from 1/4 because they did not receive the equipment until 1/20. Well, it took weeks for customer services to send the packaging but the service for both had already been disconnected the day of the request. If my services was disconnected the same day from inside my home, it doesn’t make sense that the services was not disconnected from outside the home? That is a Verizon issue not mine. Someone in the Customer Service dropped the ball. This seems a bit suspect and not very good business like. After numerous calls to the Billing Office, I was transferred to the Claims Department who was helpful and stated they would issue a credit of $255.37 and apologized for any inconvenience this has caused me. However, that was over two-months ago and the credit still has not been approved or applied to my account. My current bill is $444.41. Yet again, I spoke with the Billing Office and this time I was told that of the $444.41 I am only entitled to $154.78 and that the $255.37 credit claim was issued by the Claims Department and that I needed to work that out with them. Again, I am getting the run-around. Still I don’t feel that anything has been resolved with Verizon. This doesn’t make any sense. Verizon wants to get paid and I want the credit that is due to me. I’ll be happy to pay the balance but am feeling that I am getting the short in of the stick here. It is my hope that you can perhaps provide some assistance with this situation or direct me to the person who can. I would prefer to have a name and mailing address, if possible. | |
| Harry True | 3/22/11 |
| World's worst phone company no service the CEO and all corporate officials should be fired immediately and all stock options cancelled. Customer service s non-existent--I realy do not know how I ever was able to order fios -- it sucks. Today just to test I left my phone on speaker 6 hours an nobody ever came close to answering it. I memorized the "all of our representatives are busy" line. | |
| DeVita Morris | 3/24/11 |
| In the year 2011, Verizon has left me without a landline and internet for 11 days in the month of March. Totally crippling my productivity. I am so sick of unqualified, braincell dead personnel. They lie when they do not know or accidentially hang up on you. Each time I call no one will read the previous note on my account. I have called at least 20 times and 20 times I have to not only stated issue of no service, but give the trouble as was stated to me from the previous calls. Each technical person that come to my house does not know what was done previous. I think everyone should find other service providers. A letter with more specifics will executed submitted to the corporate office. MY RATING FOR SERVICES IS LESS THAN 1! D.R.Morris 410.655.1009 an inoperative number! no interent. currently using public computer! | |
| Vu | 3/14/11 |
| Manchester, Maryland 21102 still can't have Verizon Internet and I'm tired of contacting my local Verizon Office and it's only less than 1 mile from my home. Seriously when will you people think about us?? | |
| Rosalie Francis | 3/15/11 |
| You offered a new product, verizon connect. However you did not train any of the employees I spoke to after accepting your service. The number 1 problem is the 8 rued people I had to talk to before someone listened. I was told there was no such product, hung up on and just treated like dirt. They disconected my internet service for non payment. I was told to pay the bill they sent and the adjustment would be made next month. Your people did not advise us (ages 72 & 77) that we would lose the reverse 911 - we would lose our fax machine, our internet would increase $25. because we no longer had a land line and last of all the ability to get movies from our TV satalite provider. What a mess this company has become. OMG Why should the public be subjected to this type of treatment. As soon as I can I will look for an alternative service. After 50 years as an AT&T and Verizon Customer | |
| Susan Grice | 3/15/11 |
| My son has been trying for weeks to get a payment history from Verizon because he is trying to buy a home and needs it for credit purposes. This has been a nightmare. No one can seem to be able to fax a simple request and the only people you can talk to are in the call center. I ask for a phone number for the corporate headquarters and was told they don't have a number. As soon as our contracts are up we are moving our service. What kind of customer service care do you have?????? | |
| Justin Grice | 3/15/11 |
| Your customer service stinks. I tried to call the corporate office to find out if someone could send me a payment history because I am trying to buy a home and need it for my lender to process the loan. You have to leave a message, can't even get a real human being. The call center is no help because they don't even have the ability to fax or e-mail you a payment record. Soon as our contracts are up I will be changing my service. Thanks Verizon for all your help in getting my loan denied. | |
| Telicia Chambliss-Brooks | 3/16/11 |
| I have been a customer of Verizon since 1990. When I got married moved out of my parents house I gave my mom my number that I had under Verizon. Now they have me listed as an established customer since 2003, really not adding up to me. Anyways, everysince they changed over things have gotten worst with the company, I have been receiving hidden charges on my bill, terrible customer service reps ( that don't notate the system correctly by the notes that I speak with them on. They consistantly try to get me to purchase more bundle packages from them without even trying to correct the problem at hand. I would very hard and I don't intend to give my money away for the fun of it. I think that they should reavalate their structure and they way they handle their customers. Perhaps they need to train the individiuals that work for them persisley. I really don't have a need for a ton of channels in my home if they are not going to be used. I only watch LMS, Soap Net, my son watches the cartoon channel and my daugther only gets on the enternet. Who come they keep billing me for HBO/Cinemax/ and the movie channel. I only asked for the movie channel. I am like so upset with Verizon and they no nonsense buisness behavior. This types of matters need to be reported to the BBB perhaps they could put a stop to the consumer getting ripped off like this. I know there is someone/something out their that can help. | |
| Nick Giammichele | 3/16/11 |
| Without a doubt Verizon is the worse service provider that I have ever dealt with. I lose service ever 4-5 months. They make appointments then never call or show up. Customers should file complaints with their Public Service Commission EVERY time that they have a problem. | |
| Pete | 3/13/11 |
| Is there updated version of iphone 4 comming out in April? | |
| Pete | 3/13/11 |
| I have heard talks of a newer updated version of the now,(verizon iphone 4)comming out in April!! Is there any truth to the rummor? Modman78@hotmail.com | |
| Susan Ritchie | 3/11/11 |
| I just had FIOS installed on my phones and internet. I have now had a serviceman out 4 times and I still have so much static on my phones it is unreal! I had heard FIOS was the top-of-the-line as far as clarity goes...NOT SO! I don't know what to do now! At first, they ran my phone lines through my Comcast lines and fouled up my television reception. They undid that and now that is repaired. They told me to get rid of my phones that they were old. I did, bought brand new phones and still have the static issue. I was told this was a Verizon area problem. When I asked when it would be fixed I did not get an answer...WHAT TYPE OF SERVICE IS THIS?..WHY SHOULD I PAY MY BILL when I don't have decent phone service! The static after the rain yesterday could be heard clear across the room...SOMETHING IS DEFINITELY WRONG! PLEASE HELP ME!!!!! Susan Ritchie parish@stmaryspiscataway.org (301) 645-6409 H (301) 292-0527 W | |
| Mario | 3/8/11 |
| I will discrebe Verizon very simple sinece they are SO BIG................. they do not CARE any more about CUSTUMER SERVICE after almost 25 years I will go to ATT | |
| isaiah j shockley | 3/5/11 |
| in the begining Verizon services was to me superior to all other carriers , i had some and the experience was horrible , reason i chose Verizon in the first place for its excellent customer service. however lately its not the company i chose in the past , i have TV ,internet , cell phone and phone service , with Verizon . the problem here is , my cell phone service . recently i paid my cell phone bill in full . march cell phone bill happen to be $708 !!!! what ???? i never had a bill that high , in my life . now the upset part that has me pondering if i'm with a superior company now at all !! even customer service has become incompetent , not returning cvalls to me as they promise . yes i called customer service spoke to a young girl , ask her about my bill , she tried to validate it by over minutes charges , i told her i have unlimited minutes and data , she said i have to talk to my supervisor , hold on , i did !! she came back on the phone and said they have to look over my account and find out what's wrong i'll call you back imdediately afterward , never got that call. how is it possible for a company to change so trasticly in their service to its customers valued ones who trusted them explicitly with their money , and business ,?? i have a family plan with me and my son , that was 700 minutes , we never went over minutes , if anything we had minutes left over, out of the blue i was going over minutes each month and being chagered , reson my bills were so high from $189 to $438 , that ridiculous . and i get on the phone they adjust my bill , with little money but i still paid $400 . until kerrie i'll never forget her name , suggested i change my plan to unlimited minutes and data so i would never go over minutes again. i did that because she was so compassionate , that the type of people Verizon needs working for them, not the other idiots who don't have a clue , what's going on with your bill each month. how is it one person out of 100s , car the others are mindless ??? i chose Verizon mainly because of the expert service i recieved , lately i'm about to change to another carrier if this mess isn't straighter out , i mean for good and get my bills back to where they make common sense !! its like a rollercoaster ride each month fluxuating bills changing drasticly each month doesn't make sense to me at all when in the past i knew what my bills would be like . plus this billing cycle thing is a scam , for added charges to your bill , didn't even get my billing cycle right took months , and those little bills they said you pay !! never happen one big giant bill is what you pay " ALWAYS READ THE FINE PRINT " what they don't want you to read . Verizon don;t be like these other companies ,thaat rip off their customers with promises they never keep , get back to the Verizon i know and love thier superior service and above board expert people working for them , if not , i have no other choice in the matter then to go elsewhere to fine such a service i'm so use to . | |
| K Kent | 3/1/11 |
| I am writing because of the horrific experience I have had with every department of Verizon since switching over to your FIOS service. Today has been my final breaking point with Verizon and I will soon be severing my relationship with your company permenantly. I have been a customer for over a decade and for the last two years, have been lied to, provided horrible customer and technical assistance and service and have found that Verizon can and will railroad their customers and further, refuse to right your wrongs. It’s been my experience that Verizon sales people will say or do anything to get your business. Then, once the customer realizes the problems and diagnoses the billing errors, it escalates into problems that are not only time consuming to remedy, (that’s if you ever get a remedy) but also frustrates the customer often to the point of making a person physically ill and reduced to tears. I could write a book about my experience with Verizon since I switched over to your FIOS. From one lie to the next, one mistake to the next. I think it is Verizon’s joy to wear a person out by methods of confusion and power and lies. There is never an honest attempt to make it right, only script read “apologies” that do nothing to make a customer feel like Verizon is willing to do the right thing. Shame on Verizon. | |
| angela allen | 3/1/11 |
| Veerizion treats prepay customers like crap ! Lies. After lies. All they do is pass the buck they don't stAnd behind there products I'm glad I switched!!!! Screw u verizion | |
| Greg Stouffer | 3/1/11 |
| God Bless Verizon for considering building & expanding their business here in Laramie Wyoming. -Greg Stouffer, Laramie, Wyoming | |
| Erika Feulner | 3/2/11 |
| For the past 2 weeks I went through a nightmare with verizon services and have come to the conclusion that opaqueness and complete lack of customer concern are at the bottom of any communication with them. The only part of Verizon I exclude from this assessment is its wireless service. It started with my attempt to order Verizon's FIOS service. The advertised deal of $99.99 (why not say $100.- that one penny is such an old trick) turned out to be - at least - only a half truth. My projected first bill exceeded $200.00. When asked for explanations they came back so jumbled and unsatisfactory - they might have been given in Chinese. I decided to cancel the pending order immediately! As a customer of Comcast for our TV services I turned to them and received an offer that actually will save me money by adding my phone service to the contract with them. The process of releasing the phone line from Verizon to Comcast was and is simply a nightmare making one ready for entry in a mental institution. It takes up to half an hour to get a live person at Verizon - everything is handled by these endless menues that mostly don't cover the question one has to ask. If one reaches eventually a live person he/she is often not knowledgable or is giving 'confusing' information if not downright lies. It became obvious that Verizon put every obstacle in the way for release of the phone line to Comcast. Comcast has its own problems with customer relations and between the 2 companies one felt being handled like a ping-pong ball. However, one does get to a "person" at Comcast easier and more immediate. Maybe it would improve Verizon's services if a few more operatives would be hired to establish "contact" with the customer and a training course put into operation that would teach these operatives to give clear and transparent information. | |
| Stacia | 3/2/11 |
| The customer service with Verizon is horrible. They are rude and very shady people. I called the corporate office to find out the complaint number, and the secretary was probably the rudest person I have ever come into contact with. I asked her name and she said "Not going to happen!" I asked again and she said "no way!" Then I asked for the complaint number again, and she said "I deserve having the problems I am having with verizon and hung up! | |
| Danny Moyer | 3/3/11 |
| For the past 4 hours I have had nothing but a runaround trying to talk to the billing department about my bill. I have been given seven different number to call two of which had a recording and not in service. The others had me key in information then I was told I had to call another number. I have service on my bill that I did not authorize and I am trying to get it removed and place some type of block s this does not happen again. This is the most stupid way of any company doing business with customers. I am going to cancel my service and get in contact with another company that treats it's customers with some respect. I know that no one will ever read this but I just had to say how I felt about this matter in hoping that at least one person will see it and not sign up with a company that has no respect for customers rights and wishes | |
| pam tobichuk | 2/28/11 |
| your service stinks, the customer service stinks. verizon lies to their customers. they put you on hold forever and thay keep transferring calls and you get a differnt story everytime. | |
| Andrew Caranci | 2/28/11 |
| Im verry unhappy with how verizon treats their customers new and old. im a new customer and have had NOTHING but a bad taste of verizon since day one. my day i sighned a contract with verizon for cell phones i had been billed each month for having a number that was for a city i didnt live in. The city is 40 min away how is that costing verizon more money they feel that i should pay for it. Sprint never did this to me. 2 months into my plan 1 of the 2 phones broke and i went through all the hoops and got a refurbished phone with only a 90 day warantyr. tell me how that works my new phone should have 1year and i should get the remaining 10months of warranty. well 4 months into my contract the other phone malfuntions and i repeated the same thing for the first phone. so in 4months im using refurbished phones with 90 day warranty and still getting billed extra for using numbers for a city i dont reside in. Then once i feel things were smoothing out my second phone that i replaced after the first phone does the same exact issue and im with out a phone again and im only 7 months into my contract with Verizon. i get told my replacement phone is out of warranty and im stuck with with a broken phone. im am so furious with how verizon has treated me as a first time ever customer. After fighting tooth and nail i finally get them to help me get another REFURBISHED PHONE having this be the third replacement phone sent to me. i even ask if i could get another phone instead of the one im currently using that would be equal in value. i was told i cant due to my contract. So since im stuck with getting a replacement phone i ask about warranty and this is what im told."YOU GET 12 DAYS ONCE YOU RECIEVE THE PHONE" So not only am i getting ripped off on my warranty ill be stuck having to pay for quality issueS that are not MY FAULT. I was told by the sales rep. i would be much happier and pay less by switching. i got the same plan with more minutes for the same price which i was fine untill i was getting fee for this and that wich shot my bill up $40 more that what i was told. i have never had such a problem with companies for anything. im usually pretty satisfied with the service i recieve except when i have dealt with VERIZON. my rating for customer service is poor. Nobody is on the same page they all seem lost when you talk with them and you end up repeating yourself and doing unecessary things, all for them to say oh you do have a problem. Really thats what i called you for in the first place is because i have an issue not because i was bored and wanted to make friends with a company that has screwed me since day one. my question is what has to happen before customers actually get service and quality products they pay their hard earned money for. isnt that what keeps a business is its customers? | |
| HA | 2/26/11 |
| OK , ...GETTING SAME RUN A ROUND !!!!!!!!!! AS FOLKS ABOVE !! NO RETURNED CALLS ..A FREAKING PATTERN HERE !!...DO NOT GET VERIZON ... ANGRY USER HERE . . | |
| kristina | 2/23/11 |
| HORRIBLE!!!!!!!!!!!!!! Everytime i recieve a bill it is completly wrong. I have to call every month because i get overcharged!!!!!!!! i have fios tv and internet and signed up for the $74.99 plan and have been recieving a bill for over $160.00 for the past 4 months. Rediculous!!!! Everytime i call the reps tell me they will give me a credit and this wont happen again, I have had to call every month since i signed up. I cancelled service this past weekend.. HAHA That commercial is true! NEVER FALL FOR FIOS! Im going back to Comcast!!!! | |
| Alene D. | 2/23/11 |
| Terrible, terrible, terrible customer service...probably the worst customer service I have everreceived...will be changing to a differnet provider before the end of this month. | |
| pat d | 2/21/11 |
| Well, I have spent more than six hours calling verizon. each time I reveive the same run-around. from one department to another....All I ask is my refund of #400.00 which I had to put down to order the Fios package... be returned.....what is going on with them? Can't anyone understand english....return deposit....return deposit...all I keep on getting is a recording asking me for my tele # etc...we have all gone that route...A WORD TO THE WISE...NEVER< NEVER gig a deposit for anything. to verizon. | |
| Lana Star | 2/22/11 |
| I just wonder; does headquarter read our complaints? I guess not because Verizon would get better otherwise. | |
| princessh. | 2/21/11 |
| i wanted to cancel my dsl homeline, and instead of getting a refund back, i got billed for more money. all i wanted to get a refund for wrong money sent for canceling service. they told me they needed it to cancel services. instead of canceling they kept billing me more. i will not like them any more and truth any of them. have a good day!!!!!!!!!!!!1 | |
| jamesflyaway. | 2/21/11 |
| i wanted to cancel all services. i am a senior on a budget, and all i got was rude, disrespectful services throughout. this is a scamming company. i will try to use all service up and disconnect on my cell. they are not good. may god punish them all!!!!!!!!!!! | |
| michael | 2/21/11 |
| wow you guys are horrible... went to verizon store about my fios was planning on disconnecting service and my wife was going to reconnect under her name and they lady up there said i had a contract. after recieving my bill i realized there is no contract so she lied to me!!! on top of that i talked to the supervisor over the phone about the situation and she said i could not do anything about it and that my wife wouldnt be considered a new customer and i would not be able to take advantage of any promotions for new customers so BYE BYE verizon hello directtv and twc!!! | |
| Terry | 2/22/11 |
| I contacted Verizon regarding a payment dispute. They refused to return my call; they hung up on me; they accused me of being a liar, they threatened to report my social security number to the 3 credit agencies knowing the amount was in dispute and in fact DID report my social security number to the 3 agencies knowing full well the amount was in dispute. In a sense, they keep you hostage by taking your credit score regardless of whether or not you have a legitimate dispute as to an amount owed. | |
| pking | 2/22/11 |
| Verizons Motorola Droid X are all used phones with parts from broken phones. They do no carry "NEW" phones. They charged me 500.00 for a used phoned supposedly new, but was not new their phones are USED. They call it referbished or cleaned phones. | |
| Sheila | 2/23/11 |
| I HATE VERIZON...I have had the unpleasant experience of dealing with them for the past 5 years simply because there are no other phone services in my area. Customer service is a joke and the supervisors (if you are able to get one) are even worse. I have been dealing with them for the past 2 days because they took it upon themselves to change my internet password and and user name without my consent and I have been literally trying to get it reset since the 1st of the month without success. But then they have the audacity to disconnect services without so much as a letter or phone call. I asked for an address to submit a complaint, that is a pretty straight forward request, I was given an 800 # (800-477-7244) where I had to wait in line for over 10 minutes so I hung up. I am tempted to not have a phone or internet just so I won't have to deal with those idiots. Word to the wise, if you are looking to purchase a house, ALWAYS find out who the carriers are in your area, had I known I would never have purchased my house, I would have gone down the street where AT&T service is available. | |
| asia burns | 2/23/11 |
| your cust service and fin dept is the worst ever and they say sprint.I dont think so..i had my money takin from me and waited 2weeks for my service and to cll back for them to tell me that i dont have service in my area.i then tried to get my money refunded for them to send me to several differnt dept.for a girl named saleshka id number 2746820 to be rude and keep me on hold for over a hour..i hjave never been treated like this is my life and it needs to be taking care of.i promise that i will do everything to get my money back no matter how your company conducts biz.this is bad real bad and im still on hold as i type this letter. | |
| TJ | 2/20/11 |
| verizon sucks sucks sucks worst service i ever had in my life you guys lose so many people cause the ones you hire for customer service suck and were not trained correctly on WAIT GET THIS HOW TO DEAL WITH CUSTOMERS what a concept i know and btw VERIZON SUCKS DONKEY BALLS | |
| A. Ankrum | 2/20/11 |
| To whomever it may concern: I have been a VERY LOYAL customer with Verizon for a VERY LONG time and just love the service you provide for me and my family. I have been waiting (thanks to all the rumors) for the Verizon IPhone for over 2 years now! And now it has come and I am sooooo very happy and can't wait to get one. My only complaint to you, and I hope you take this seriously, is that how can you treat your loyal customers like this? You would think that because you do have such loyal customers you would treat them very special! What I am talking about is, why is it that NEW customers get the special pricing? Why not offer your existing customers a chance to also get in on that deal? Like I said previously, I have been waiting for the IPhone for soooo very long! You should of extended that to us, we are the ones that have been here from the beginning. Sure I could've gone to AT&T but I didnt want to leave the great service you provide. I just wanted you to know that I am so disappointed in your company........I thought we were family! Sincerely, A. Ankrum mrsanky@aol.com | |
| Lisa Stanley | 2/20/11 |
| Verizon is pathetic. We have had no service for 7 days now for 4 phone lines- all business lines. We were supposed to get Fios on the 14th but it got re-scheduled to the 17th. Verizon still had our phones disconnected from our provider on the 14th. When I called to inquire about what was going on they said we still see that you have service. When you call our lines it clearly says the number you have called has been disconnected. I spent the entire work week on the phone in an attempt to get phone service to no avail. I also learned that the pricing that we were quoted was not correct. Needless to say I don't know what to do now. We have been disconnected from our old provider with phone numbers that we have had for 20 plus years and can't seem to get in hooked back up- I am very fearful that they will be re-assigned to someone else. Does anyone know who can help me? Thanks. | |
| | 2/12/11 |
| AFTER READING THE ABOVE NOTES TO THE CORPORATE OFFICE OF VERISON... I HAVE DETERMINED THAT THERE IS LITTLE REASON FOR ME TO ADD MY VIEWS. I MUST ADMIT THAT I AGREE WITH THOSE BEFORE ME. THERE ARE SO MANY "CUSTOMER SERVICE" PEOPLE THAT WILL SAY WHATEVER IS NECESSARY TO GET YOU OFF THE PHONE. YES, IT IS TANTAMOUNT TO LYING.... I HAVE FOUND TWO PEOPLE IN THE ORGANIZATION THAT ARE CUSTOMER ORIENTED. ONE SAYING THAT EVEN THEY WERE ASHAMED TO SAY THEY WORKED AT THE SAME COMPANY AS THOSE I HAD SPOKE TO. I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE; MORE LIKE WILL STRONGLY SUGGEST THEY USE ANY COMPANY BUT VERIZON... | |
| Tony Foster | 2/12/11 |
| I am currently on my iPhone with AT&T surfing the web and playing games while on hold with a Verizon rep trying to get my Internet fixed. I have nearly finished a load of laundry and the phone call has lasted an hour now. | |
| george mikes | 2/15/11 |
| My son had constant problems with your company from insallation to service your customer service are a joke rude they dont care my son is a special needs person who was lied to by your reps they made fun of him called him names, finnally my son killed hiood job.mself thanks to verizone g | |
| Rena Randall | 2/16/11 |
| I have spent 40 hours now trying to get a bill for my Bundled FIOS service. I am at my wits end and my next communication will be to Verizon Headquarters reaching the highest person I can. Tech support has been useless. Billing has been useless. The prompts are so annoying I just want to throw my phone out the window and remove everything related to Verizon from my sight. I was so much better off with my digital antenna on the roof. It was free and I did not have to worry about being billed. I cannot believe they won't send me a bill but had the nerve to turn off service with no notice and then tried to charge me a service charge to turn it back on ...they did not have the correct address...now they have the correct address but I still have not received a bill...it has been over a month. When I try to logon to the website to see my bill or my services it says my userid is not available and I have confirmed it with everyone at Verizon and they say once you have a userid it can never be changed....well it's useless....I CAN'T USE IT!!!!! Today is my last day of this frustration. If someone does not call me with a resolution I am going to try to call the CEO....I have had it! | |
| Imran | 2/16/11 |
| I have just recieved a $2000 bill for the long distance service while having the unlimited international calling plan. I have been calling from last 20 days and everytime i speak to some one they tell me the differnt thing transfer me to someone who have no idea. its been the worst customer service experience i ever had in my life. My next step is to go to court with this since now body seems to have an idea what to do. My name is imran Awan 703-661-1346 Paceman11@gmail.com | |
| Robert A. Horton | 2/16/11 |
| You have a problem with customer relations. During a recent service outage in the Bordentown / Columbus area instead of simple telling me there is an outage you sent me around the world to Mexico. India, the Philistines etc. At each location the "tech" told me there was no outage and insisted that there was a problem with my modem. I had already determined that there was no problem with the DSL line but instead with the Verizon router and / or beyond. The outage lasted for five days. Maybe no one mentioned it to higer levels of management. Today I call to upgrade to a higher speed service and was told I would have it by the afternoon as unlikely as that would be. So, taking the man's word for it I called to determine why it had not happened. You guessed! I was sent on a world tour again. The "tech" was unaware the the service outage was fixed three days ago and could not understand that I was not calling about that problem but merely wanted an oudate on my upgrade. For a communitcations company you have major problems. | |
| DAVID ROTH | 2/16/11 |
| AFTER READING THE ABOVE COMMENTS, I FEEL BETTER. I KNOW I AM NOT THE ONLY PERSON WHO HAS BEEN TREATED LIKE CRAP. I ACTUALLY HAD A CUSTOMER SERVICE REP YELLING AT ME. WHAT A JOKE THIS COMPANY IS. I'M NOT GOING TO WASTE EVERY ONES TIME EXPLAINING MY SCENARIO BUT BELIEVE ME IT IS AMAZING HOW THEY GET AWAY WITH THIS. I HAVE SOMETHING TO LOOK FORWARD TO. THE DAY MY CONTRACT RUNS OUT. I HAVE HEARD FROM INSIDERS THAT VERIZON COULD CARE LESS FOR RETAIL CLIENTS, ONLY CORPORATE ACCOUNTS MAKE THEM PAY ATTENTION. WOULD IT NOT BE GREAT IF WE THE BUYING AND PAYING PUBLIC COULD ORGANIZE AND BOYCOTT THIS COMPANY AND INFLUENCE SO MANY PEOPLE THAT THEY HAD TO CLOSE DOWN THEIR RETAIL OPERATIONS. | |
| DENNIS | 2/16/11 |
| I HAVE A VERIZON CALLING CARD. I HAVE JUST WRITTEN A LETTER TO THE TEXAS AND NEVADA ATTORNEYS GENERAL, THE FFC, THE FTC AND THE PRESIDENT OF VERIZON IN NEW YORK. IVE HAD THIS CALLING CARD FOR 6 YEARS AND JUST NOTICED THAT SOMETIMES THEY CHARGE ME FOR A CALL EVEN THOUGH THE CALL DID NOT GO THROUGH. ACTUALLY THEY ARE FAXES TO WASHINGTON DC FROM MY HOME. THE VERIZON CALL CENTER IN TEXAS AND THE PEOPLE WHO ANSWER THE PHONES ARE THIRD WORLD TYPES WHO COULD NOT GET A JOB ANYWHERE ELSE I WOULD GUESS. (IGNORANT) THERE IS A PROBLEM BUT THEY SAY IT IS NOT... NOTHING BUT EXCUSES.... HERE IS WHAT I WOULD SAY TO ALL OF YOU WHO ARE HAVING PROBLEMS WITH VERIZON.... SUE THEM IN SMALL CLAIMS COURT AND WIN. WHEN YOU SUE THEM IN SMALL CALOMS COURT THERE IS A RECORD OF THAT SUIT AND COMPANIES DONT LIKE A PAPER TRAIL OF COURT ACTIONS. SUE THEM FOR $100 OR $200 OR LIKE LIKE ONE LADY...FOR TEN MONTHS OF CHARGES SHE SIS NOT AUTHORIZE... AFTER SO MANY LAW SUITES THE COMPANY WILL DO SOMETHING ABOUT IT AND BETTER YET AL THE PEOPLE IN THE COURT ROOM WILL HEAR WHAT A CRAPPY UNETHICAL COMANY VERZON IS.... REMEMBER WHAT I SAID...SUE THE BASTARDS... GOOD DAY AND HAPPY SMALL CLAIMS COURT.... AS A SIDE ISSUE, ABOUT 3-4 YEQRS AGO MY FRIEND AND HIS WIFE WANTED TO SWITCH CELL COMPANIES AND I RECOMENDED ATT WHICH I HAVE HAD SINCE 1998. THEY IGNORED ME AND BOUGHT TWO VERIZON PHONES WHCIH WERE CRAP. THEY BROUGHT THEM BACK WITHIN THE 30 DAYS AND WENT WITH ATT....THEY ARE HAPPY NOW BUT VERIZON WAS A NIGHTMARE... THE CALLS WOULD DROP OUT AND THEY GOT SUCH POOR CUST SERVICE THEY ALMOST WENT CRAZY.... | |
| DJ Madden | 2/10/11 |
| Verizon customer service is almost non existant. They give the impression that they wouldn't pee on you if you were laying there infront of them and on fire. | |
| Frustrated Customer | 2/10/11 |
| I would not even give them 1 star...... Verizon has the worst customer service. I have been dealing with a credit issue for over a month. Every person that I have spoke to gives me a different due date, different amount due and a different credit amount. No one seems to resolve any issues. I was told on numerous occasions that they would send it to research and call me back within 48 hours and no one has ever called. The bill shows the credit was given but they have only credited the account a few dollars. I have been on hold this morning for 52 minutes so far and now my husband is calling from his cell phone. How they are able to stay in business is beyond me. | |
| tj | 2/10/11 |
| I have been overcharged by verizon for months! Talking to billing or other depts is a joke! no one is listening or acting to fix the problems. My phone gets interrupted every month for nonpayment when I just made a payment. They now say I owe $700 on a $90 a month phone because my "balance"(which is false) is past due. I feel like I am facing a giant. Apparently they are theives and the system is set up for failure to help the customers!!! I PAID MY BILL AND DONT HAVE SERVICE!!!!! | |
| Sherry Cheeseman | 2/10/11 |
| I own a business, have used verizon for 20-yrs. Will be switching. I called to speak with someone in reference to charges on my bill. The man acted like I was interrupting him from Thanksgiving dinner. Everytime I call Verizon, its the same kind of tone i get from them. Unreal, these people should be apprecitive they have a JOB. Sherry Cheeseman | |
| DJ Madden | 2/10/11 |
| Verizon customer service is almost non existant. They give the impression that they wouldn't pee on you if you were laying there in front of them and on fire. | |
| andy lea | 2/2/11 |
| in may of last year i called verizon to TRANSFER my account from my old house to my new house. verizon somehow managed to completely mess that up, for some reason verizon cant do that. they have to cancel the old account and open a new one. all went ok untill 2 hours after the install guys left.the syste went down, ok no problem, ill do what i did last time, go online and fix it myself using the on line agent. but what is this, when i log on i am taken to a page for my old address. aha, someone somewhere forgot to reset something. that would explain why 1. verizon decided to bill me at my old account and ake money directy out of my account. 2. verizon probably thought i wouldent notice that and they also decided to bill me at my new address. 3. feeling on a roll verizon then decided that they were going to create a third account and want payment for that. this all happened in may of last year. heres what ranspired. 1. i spent hours and hours on the phone with customer service reps, 75 % of that was on hold. 2. verizon tried to bully me into accepting their claim that i called and cancelled and then in the same convo decided to reorder what i had just cancelled.the facts were ignored by the reps untill i pointed out the facts that proved they were completely wrong.even then i had to make an official complaint threw the state complaints board. 3. when i resolved the problem with the third account,they said they would resolve it, apparently that meant cutting off my whole system. when the tech arrived he said it was cut off because i called and cancelled. no i didnt. i called to have verizon stop billing me for a phantom number. i proved to him that i called about that phantom number and he got on the phone with " someone" and yelled at them that someone screwed up and that i didnt cancel anything. 4. the refund check for billing me mistakenly at my old address was sent to......my old adsdress.....3 times.......so....picture this.....i call, ask where check is, they say they sent it....i ask where.....they tell me my old address.....once maybe.....but three times.......come on. 5. i cant access the web page and still cant.so..........i cant view my bill, i have to wait untill verzon collections call me to ask where there mney is, i say, how much and pay bill. they tll me......go on the web site and see your bill there...you can pay it there too..........so i say to the rep.........here is my log on name and password.........you do it.....oh sir, this bill is paid in full.........i have to point out the obvios to them.......that issue is still not resolved. i still cant get on line and still cant pay my bill..... 6.this is the best.........verizon put me in collections for a bill not paid prior to me opening my account with them.....but there reply is that i live there now.....any one wanna run by me how i am responsible for someone elses bill...........here how about this.....i rented my car to a guy who never paid me......so by verizons thinking i should go after anyone.....so i think verizon should pay this othere guys bill.thats exactly what they are doing to me. 7.the tv is great but the hassle aint worth it.....if it wasnt going to cost me 350 bucks to cancel an attrocious service then i would have by now.....better still i have a better idea.........im gonna stop paying verizon, they will cut me off eventually and take me to court..........i will take over 45 hours of recorded phone convos into court with me. convos like..........let me transfer you sir....beep beep....you have been transferred to a non working verizon number.oh and if i dont win in court.......those convos go viral......any reasonable customer based organisation needs to understand the words customer and perception. i have over 100 friends who have all asked me about fios......not one has transferred after i told them what to expect.thats a lot of customers, at my estimate say of 150 a month, thats 15 grand a month which is 180 grand a year........ this morning i started calling verizon at 10 oclock......it is now 3 and im on my 9th call and ive been on hold for an hour. btw..........if you tell verizon you are recording them......they hang up strait away......why? its not illegal in this state to do that.....they do.......only difference is........my recordings dont embarress me........ | |
| Lana Star | 2/2/11 |
| Hi, all. I just want to share my WORST NIGHTMARE experiences with Verizon. I am online student and I have recently moved and was seeking for Internet provider. About 3 weeks ago I have ordered Verizon Internet self-installation kit. By the end of my one hour conversation with a rep whom I have provide all my debit card information she thanked me and I remembered that equipment better to be delivered to my work address; that's where I spend the most time of a day. The rep assured me that we don't need to do so because delivery didn't need my signature upon arrival. They charged my card $20 more than they suppose to. Four days later I found a delivery slip from UPS on my front door and it stated that it's a SECOND attempt and they'll try me tomorrow. However, on a back of the slip I found the area where I could just sign and print my name and UPS will leave the package by my door. I did as directed and called UPS. A woman answered me and I told her that this is who I am and that I left the slip on my door and it's signed. She didn't even bother to tell me "OK" or something but the next thing I heard was ( with horrible attitude)" ANYTHING ELSE I CAN HELP YOU WITH"? I said no, since I didn't hear the respond for my first ( and only issue). She hanged up the phone. Sure enough I found another slip by the door that it was a FINAL attempt and they sending package to the sender. I called Verizon and spend an hour and a half ordering another kit. She was friendly, but guess what: one week later I still don't have a package!!!!!! I called Verizon again and do you know what I hear? Take a guess; they never placed my order!!!!!!!!!! Placing another order and of cause, it's another hour on a phone with them. Please, note that all these hours lasting conversations I'm making from my cell phone, which takes out my minutes. Finally, next day I receive my package to my work address and thinking that finally I'll have an Internet. Too early for celebration, I guess. I couldn't install it!!!!!! Another hour on a phone with Verizon and they said that they will send a tech within 24-48 hrs. It was on Thursday. Three days later I called them up and I started screaming at them saying that if someone is not going to show up by my door I'll cancel the whole thing and I'll contact the headquarters. Half an hour later someone knocked on my door and it was a tech from Verizon, who said that my order for technician ( that suppose to be here 24-48 hrs later) was never placed and he just picked up the ticket! Holy-molly!!! And this guy who has fixed the Internet for me. ALMOST THREE WEEKS LATER!!!!!!!!!So, I ask you; how this company survives in this economy? I hope you have learned a lesson from this review and will NOT make the same mistake I made! Be careful and go for anything but Verizon!!!! | |
| jay meyer | 2/3/11 |
| ok here is an update for this ordeal. After spending over 6 hours on the phone talking to robots and customer service reps that could take lessons in customer service from Hamas. I appears that They without my knowledge or consent in an effort to keep my service (that I wanted disconnected) created a fictitious account and transferred a balance over to it. It then sat there unattended and neglected and unable to be found by any billing,customer service, or any other person in Verizon without the ability to hack into the dept of defense security systems. For over a year. Then with out sending me any form of bill, notification or any other form of legally required means of notification. Sent me to a collection agency and reported me to the credit agency's. But here is the killer. I hold a hard copy of the "final bill" stating that I owe a balance of .00. After the phone conversation that I had with the 5th supervisor. He said that I would relieve an e-mail stating what I "owed" in a few min. Well I have yet 2 days later to receive anything from them. So it is with great pleasure that i respectfully ask you Mr. CEO to. 1. remove any charges that your company "thinks" I owe. 2.IF THIS IS NOT POSSIBLE. COMPENSATE ME FOR MY TIME EFFORT AND MENTAL STRESS. Here is a break down of YOUR BILL. I'm sure it will be easier to follow than the ones you send to your customers. 6hrs = $1200.00 for phone time spent with rude lying derogatory "customer service people" Mental stress = 1200.00 for the amount of untrained rude excesses of "humans" that I have to go through to get no resolution. $5000.00 for reporting me FALSELY to collection agency's and credit bureau's $1200.00 labor $1200.00 stress $5000.00 fraudulent credit reporting total $7400.00 972-215-8143 | |
| Michael, ARLINGTON, VA | 2/4/11 |
| BY FAR THE WORST PHONE COMPANY I HAVE EVER EVER DEALT WITH.. I HAVE BEEN TRYING FOR 4 YEARS OFF AND ON TO HAVE MY HOME PHONE REPAIRED DUE TO STATIC ON THE LINE, AND THE LAST 2 WEEKS I HAVE PUT IN NUMEROUS AMOUNTS OF CALL TO YOUR CENTER AND TO THIS MINUTE MY PHONE IS NOT REPAIRED.. I VISITED WITH A TECHNICIAN ON 31 JAN AT MY RESIDENCE AND HE SAID THAT THE PROBLEM WAS WITH THE JACK IN THE WALL. HE SAID HE WOULD REPAIR THE JACK ON TUESDAY, THEN HE SAID WED, THEN HE SAID THURSDAY,, AND HERE IT IS FRIDAY 04 FEB 11 AND HE STILL HAS NOT FIXED THE PROBLEM NOR RETURNED A CALL.... HE GAVE ME HIS BUSINESS CARD AND SAID HE WAS THERE FOR THE CUSTOMER WHICH WAS OBVIOUSLY A LIE. I WAS ALSO TOLD BY YOUR CALL CENTER THAT ON 31 JAN HE CLOSED THE TICKET AS HAVING REPAIRED THE PROBLEM... I AM TOTALLY BAFFLED AND NOT SURPRISED BY THIS TYPE OF SERVICE... HERE IS HIS INFORMATION AND IT WOULD BE NICE TO HAVE THE CORPORATE OFFICE CONTACT THIS EMPLOYEE AND HAVE HIM RECOUNT THE EVENTS OF THE WEEK. ALSO WHEN CAN I EXPECT A REPAIR.. BETTER YET IT MAY BE JUST EASILY TO CANCEL YOUR LACK OF SERVICE SERVICE... HIS NAME GEORAN TAYLOR, MULTI-MEDIA SERVICE TECHNICIAN, VERIZON CONNECTED SOLUTIONS, 7100 HOLIDAY TYLER ROAD, GLEN DALE, MD 20769, MOBILE 301-452-2285. REGARDS... | |
| Sue | 2/5/11 |
| Their customer service is very bad! They changed my internet speed from 3mb to 1mb without my permision. I tried so many times to download something from internet that had never have problem before, but now I can't do it. I thought there is a problem with my computer and I even consulted with a computer person. Now I just logon my account to pay the bill then I noticed they changed my internet speed. I called and talked to a senior representative but he won't do anything. He told me that because the speed change, I am holding one year contract with them. That is not fair to me as that was their mistake. I have never asked anyone to change my internet speed!!! I want to write a complaint to their headquarters, does anyone know the address or contact information (email or phone#)? | |
| representative | 2/7/11 |
| Guys there are some things u need to know about Verizon's customer service. First off, Verizon's customer service representatives are not hired by Verizon. They are hired by other companies who provide support for Verizon. Verizon actually doesn't have ANY service reps they hire themselves besides landline maintenance and store clerks. Store clerks work from comission of sales, therefore they will do whatever it takes to make a sale and most of them are clueless and get paid horribly. This alone messes things up a lot. Second of all, the CSR reps you talk to when you call customer support could be from several different locations across the united states. A few companies who do the support are Ryla, Alorica, and numerous other names. These companies actually are the ones who hire the representatives that you call for support. They get trained for like weeks in a classroom (the training is totally worthless and has hardly no bearing on the system and policies that you REALLY have to learn). These companies are always hiring new people so more than likely you are going to get someone who is pretty new and doesn't know much because they weren't trained worth a crap on the system they have to know. Another thing, each department is in a different city. Customer Service is for basic questions, and that is how they are trained. You might get lucky and get a few reps who know what they are talking about. Tech support handles more troubleshooting phone issues and coverages. Financial handles people who need to make payments and are in collection status or non payments. Telesales handles add new lines of service mostly. Whats funny is that the systems the employees use to help customer is really horrible, very hard to use, the information you need is never there, and you have to learn everything on your own for the most part. The supervisors are even dumber than the csr reps most of the time, hence why they are hired/promoted to supervisor right away because they are horrible reps. Another thing is making a change in the system is unbearable and hard to due most of the time. Another thing is the fact that reps have to follow a special call handling policy, how they are suppose to greet, bridge questions, assess questions, make changes, summarize and close the call. Each rep gets rated on every call and can't exceed 7 minutes. If they do or if they transfer you (which rep has no control over if it's not concerning their department), their rep score gets low and they could lose their jobs because of it. If you get the runaround on the phone or if they give you another phone number to call it's because the rep is trying to save his own face. The pay is also horrible. The system you have to use has outdated information and reps are RARELY told when new company policies or products are released, which makes it even harder for reps to stay up to date with information. There is also an after call survey that the rep gets graded upon, and 5 out of 6 times people will rate the rep as a 0 out of 100, giving the rep a bad score therefore possibly losing the job, therefore a decent rep could be let go and new reps are hired all the time, creating a bad mix for customers calling in with reps who don't know what they are doing. You wouldn't understand unless you actually were a rep and 5 out of every 6 calls is because the customer owes 1,000 dollars or something ridiculous and they call and expect the rep to credit back all that money giving the rep bad ratings if they don't, when in reality a rep can only credit up to 50 dollars, anything over 50 dollars it has to be approved by a supervisor, who denies 3 out of every 4 credits over 50 dollars. If the rep says supervisor isn't available it's probably because they aren't , and if they are, they rarely want to jump the gun to help a customer, leaving the representative hanging with the customer trying to give some kind of excuse why their supervisor can't come to the phone to help them. Also, our systems never have corporate or locations and phone numbers to other departments or they are wrong half the time, therefore if you are looking for the corp headquarters to file a complaint u will have to do a google search for it more than likely because the corp office don't want any of the reps having that type of information or giving out information that one of the big heads will actually have to do THEIR job. Maybe this will enlighten you why Verizon's service isn't good. | |
| bob | 2/9/11 |
| dropped calls for 4 months as many as 13 in one day. had 100s over these months. kept contacting verizon. nobody would call back. finally let out of contract at no penalty. got 1151.00 bill. called customer service ,they said don't worry you owe 0. next bill i owe $521. was told by customer service bill was wrong, you owe nothing. two more bills of charges which they said was taxes. tried to call district manager 3x . he never called back. have made over 20 calls to straighten out. finally called corporate. asked for refund for 100s of dropped calls. said TOO BAD!you had service. we make "NO GUARANTEES" you'll have service inside. verizon customer service and corporate feel they gave me service and there was usage,no matter how bad it was. ' | |
| jon | 2/9/11 |
| verizon,you CAN'T hear me now. corporate is a Joke. Switch to tin cans and a string. | |
| Glenn R | 2/9/11 |
| I'm going to my Congressman because I just read all the above sorry cases of intentional poor service and they sum up what I'm experiencing. There are a lot of FAT CATS running the cable-internet and phone services that need to answer to the people and Congress. I'll find out who wants my VOTE! | |
| Jay meyer | 2/1/11 |
| Verizon sent me to collection over a .00 balance bill saying I owe $341. I'm currently on the phone with them and have been for the last 4 hours! Any of ya'll into a class action suit? I canceled service because of the price that kept going up. And the billing dept that kept over charging for service. They are trying to charge me for equipment that i turned in to them over a year ago. | |
| Ken Herrick | 1/31/11 |
| I have had the worst problem in getting an issue resolved with my modem on my computer. This is the third modem they have sent out to me this month and i continually have a problem with a connection issue. Customer service, with the exception of one individual has been nothing but ridiculous. I get a different answer for my problem each time with each answer resulting in one thing....NOTHING SOLVED. I called AGAIN last night and once again they said they were going to send ANOTHER modem out. I asked to have someone come out to my home and they said "lets exhaust any other reason for your problem first". Please explain to me how many modems have to be "tried out" to rule out that this is not the issue. Common sense with Verizon isn't so common anymore. Whatever it takes to get this issue resolved I will do it. Time to let the wolves out!!! | |
| Mike J | 1/31/11 |
| I switched to Verizon Phone/Internet Service on December 30, 2010 and was quoted a price of $54.99 a month. I asked the representative if that was the entire amount for the service, excluding taxes and government fees and was told yes, it was. On January 2, 2011, we purchased cell phones, also from Verizon and that's when things started to unravel. On Jan.3rd, 2011 I contacted Verizon again and spoke to a rep., who was very helpful. I informed him of the problem we had after signing up for this new service (lost our phones for 2 days) and he said he would give us credit for that and and when I mentioned we now had Verizon Cell Phones, he said we could save more by signing up for their one bill program and he would take care of that. I informed him we were quoted a price of $54.99 and he said it really should have been $59.99 and that he could only give us an additional credit of $5.00, bringing our monthly cost down to $49.99 or in his words $50.00 per month. That was ok with me. Then our phone bill came in. It was undecipherable and the base monthly charge was $69.99 a month. And although the bottom line charge ended up the same $49.99, I was still ticked off that Verizon didn't honor my original quote. Somehow between my call on the third of Jan. and the 20th, the price went up. Verizon's attitude was basically 'what difference does it make, you're still paying the same.' That's not the point. They should have honored the quoted price and not arbitrarily change it to suit themselves. Thanks for hearing me out. M | |
| TERRY SESSION | 1/31/11 |
| Good Morning Verizion: I am happy to say that I an a very happy Verizion customer and have been for going on 18 years. The Fios is especially an enjoyable feature and I plan to be a customer for many years to come; I would not consider anyone else based on continued exceptional customer care and product enjoyment. Last year due to some customer service issues; I was issued a 40 dollar per month credit on my bundled rate; a special that expires on Feb 4th. Several associates have explained that the credit is still being offered but must be approved by someone at the Exe level. I would very much appreciate this offer for another year at the same current rate, If the 40 cannot be offered; I would like to know what special can I have for the next year for my current package which is 35/35 speed and show time. The voice over IP fios package would also be desired if it can be arranged. There are many specials out there but I wuld like the very best one. Have a very blessed day and I look forward to hearing from you. TERRY SESSION 7214 BELMOUNT ROAD ROWLETT TEXAS 75089 972-463-5087 | |
| Bwiser | 1/18/11 |
| I have been a loyal customer of the Verizon brand since May 1987. I have maintained the same telephone number, at the same address since that date. Over the years I have enjoyed superior service and customer support. I also chose Verizon as my internet service provider, despite many less expensive options. Since 1994 I have relied on the expertise, and patience, of the technical support division to guide me through my initiation into the world wide web. Some things are priceless depending on one’s perspective. I have retained Verizon as my communications provider through twenty-odd years of name changes, power outages, frayed lines, and weak web connections. The online billing features were a disaster, and many of the applications were outdated and inefficient. Certainly the cost of doing business with Verizon has increased exponentially while competitors spring up all around offering more for less. In 2009, I asked to have my service temporarily suspended while I was away on a teachers’ retreat. Upon my return, I discovered that my service had been terminated. It became clear that my account had been charged for the entire period that I was away. I attempted to resolve this matter several times, but was unable to convince Customer Service that I was entitled to a reduction in my account balance and the reactivation of my service. | |
| matthew gallagher | 1/18/11 |
| dear sir or madam my name is matthew i am at 215 675 0167 i have had a problem 3 times with verion i am blind an your reps keep wanting me to read the last 3 number on my bill i keep telling them i am blind i can not see it i been transfer from bill ot 411 to fiberoptics to copper to try to get a bill paid you do not want your money i just want to kix your mix up but i give up i tell the puc an fcc at the next hearing why i can not read you my billmy SEEING DOG an maybe you will under stand why i can not read my bill to you i will tell every 1 from nj to calf an canda i would say thank you but i not an you did not meet my goals | |
| Sue | 1/19/11 |
| I have 18 months until freedom: My Verizon contract expires at this time. A live customer service rep may be reached easily to upgrade or buy new lines. Receiving an answer about billing issues from a person requires step after frustrating step. As a customer, it should be quick and easy to contact Verizon. Sue | |
| Jill | 1/19/11 |
| Verizon you continually amaze me on how hard you work to be the worst carrier ever! To start your customer reps are ignorant, rude and imcompetent! Why is it that they cannot explain the charges on my monthly bill? Even your supervisors admitted to me that they lack knowledge about billing! I have been a customer for 6 years and yet you treat me like trash! You will never be the wondeful company Alltel was! They treated customers with respect and they cared about customer service! I just today heard one of your reps tell a customer they had to pay the m***** f****** bill! I will no longer be a customer! I will continue to advise everyone to go elsewhere even for their business needs! You don't deserve even a single *! | |
| RUSSELL GARLAND | 1/20/11 |
| I PURCHASED A WIRLESS CARD FOR MY NEW COMPUTOR THAT WAS A XMAS GIFT FOR MY GIRL FREND SPENT TOTAL OF 2,300.00 DOLLARS TOTAL AN A TWO YEAR CONTRACT FOR THE WIRE LESS CARD FROM BET BUY COMPUTOR WORKS GREAT THE WIRE LESS CARD IS PETHETIC RIGHT FROM START NOTHING BUT PROBLEMS SLOW DROP INTRERNET LOCK COMPUTOR UP WENT BACK TO BEST BUY THEY SAID ITS THE CARD WHEN TO VERIZON THEY SAID CARDS GOOD FOR OVER A YEAR AN A MONTH IVE PAID MY BILL 69.95 FOR NOTHING BUT A HEAD ACH TRIED TO GET OUT OF THIS PETETIC CONTRACT AN THEY WANT ME TO BY OUT OF IT FOR 200.00 DOLLARS NICE JOB VERIZON IVE WORKED WITH TEC SUPPORT U SENT ME A NEW CARD WORKED THE SAME IM GLAD TO SEE YOU DONT HAVE TO GIVE THE PRODUCT IN YOU SELL AN CAN GET AWAY WITH SEALING PEOPLE MONEY LEGALY WITH NO REPERCUSIONS ITS NICE TO SEE BIG CORPS GET TO DO WHAT THEY WANT THIS HAS BEEN A COSTLY LESSION & I WILL NEVER INDORSE A VERIZON PRODUCT AGAIN I INVITE AN BODY ELSE HAVING THE SAME PROBLEM TO CONTACT ME AT russgarland1960@aol.com I WOULD LIKE TO START A CLASSACTION SUITE TO STOP THESES GUYS FROM DOING BUSSNESS THIS WAY THERE COMING OUT WITH THIS FOUR G CRAP NOW TALKING TO THERE SALES PEOPLE THERE SELLING IT BUT NO PROMISS IT WILL WORK ANY BETTER THANKS VERIZON FOR ALL YOUR GREAT SERVICE.OH YA BY THE WAY ONE IMPORTANT PART MY GIRL FREIND HAD TO DROP HER CLASS AT MACOMB BECAUSE OF THIS PROBLEM IT JUST PLAIN DONT WORK. | |
| Another unhappy verizon customer | 1/20/11 |
| I just renewed my contract for a quoted price and Verizon refuses to honor it. The sales guy lied about the services that I would get for the price. Verizon is a joke and their billing is a joke. They have committed fraud. | |
| Marie Eliades | 1/20/11 |
| After 69 minutes on the phone with "tech support" my VZ wireless card is STILL not working.. I asked for a supervisor ...got William.. Said since an hour of my time is valuable verizon should give me a discount on billing or something to recompense me especially since it was wasted hours...he was snooty and said if I hung up now I would not waste any more of my time..verzion did not care if they lost me as a customer....they couldn't give me discounts when they messed up and cost me hours..nice William nice.. and nice to the two other techs who couldn't fix the problem but wasted my time....1 hour ...no internet connection (the problem is on their side) and no customer service... | |
| Haben Amlak | 1/21/11 |
| Hi, I been with Verizon for over 10 years and ever since then my bill is $35.00. Ever since the past 2 years my bill is coming really high because your charging me extra for something I didn't do because I barely use my house phone. I tired to call customer service, but they're not listening to what I have to say I want to know if there are any offices in Philadelphia where i can sit down and talk to a person about my bill because i getting really tired calling every month about my problem and you are not helping! | |
| Pamela McElveen | 1/22/11 |
| I will never tell anyone to get any of verizon services, for 2 days I have spoken to 8 people, and their tech. are horrable young and lazy,my mom is pushing 91yrs.of age. one tech. come in on one day leave all his wirer and say to me this job look like its going to be hard,he needed to drill a hole in the floor which was ok because im the owner but his batties needed to be charge , so I said to him not a problem my husband have one ,you can use,well he did not use so that mean he did not do his job right,to make a long story short,we sitting with our doors open waiting for him to come back to tell us something, he's gone ,I call verizon spoke to 4 people that day (1/21/11) the next day a tech.came out, remember this lady is pushing 91 so she just can't run to the door ,the tech. was told by her son in law,my wife in coming, when I came out he pull off and he was upset. I think verizon need to on that show call the UNDERCOVER BOSS I think your tech. need alot more training in coustomer service because right now this is like a nightmare and I think someone in Corp Office really need to look into this and quess what they sending another tech.out sometime today but I have a meeting that I have to cancell because I don't verizon and their tech.being along with my mom.or maybe I just need to call the BBB be cause what you see on TV about Verizon is no ware near the truth. | |
| Pamela McElveen | 1/22/11 |
| CEO maybe you need step down not from office but just look down and around,you have a mom and dad who proably have good phone service, help others senios by giving then good quality service. | |
| Margo | 1/23/11 |
| Verizon, Please stop the annoying banner your have coming down of the home page... I have to press "NO Thanks" each time I open the internet or return to the front page. Why does it keep coming up. Please have some respect for the public who pays too much for what we get from you anyway. No thanks means NO. Go away and DO NOT COME BACK! I am seriously considering going elsewhere. Using an internet service should not be such a hassle. When I called to complain about this, the rep said, it is just one of those things every company does. This does not make it right. Try being RIGHT sometimes, not just do what everyone else does. | |
| Just Another Number by Verizon's Standards | 1/23/11 |
| I have had horrible experiences back to back with Verizon re4sidential. Unfortunately, I was having a family member's service change over at close to the same time. My headache overlapped. Like I needed to endure this misery twice! There should me an option for NO Star for the rating above because this has gone far beyond the "Poor" rating. I'm so frustrated and will face it again tomorrow. Finally, I got my account situated, but my family member's is not situated and Verizon says a tech is coming out and they don't show up nor call. I have called countless times and I experienced a lot of "passing the buck" type responses. And, my family member's order has been cancelled for DSL two times. Dispatch has no idea why other than to let the telephone lines sync. No one told me that after troubleshooting with a tech over the phone. I was assured of a service person coming this past Friday. They didn't show or call, as i have said and the phone lines have been SYNCING for a week and the lights on the modem are still blinking. Tech support via phone has exhausted their options. I was told just to wait and and no one could be sent out until they are sure this won't work, though I was not treated the same way. Someone came out after two days of poor scheduling and so many excuses from business matters to personal. NOT MY PROBLEM As for my family member, it was no easy to have her change her service just to save a little money. In this case, "YOU GET WHAT YOU PAY FOR." Like another victim of poor customer service, I have considered moving over to Comcast too. Cox is very good but not quite in my area. This has been the worse experience I have had with getting absolutely ANY service. BEWARE of deals..... | |
| Tracey | 1/24/11 |
| I thought I would give them a second shot when I hooked up with Direct TV, Bad Idea. My DSL did not work so I called and they sent a tech out who said their competitor cut the line...so he took care of that and left me to my internet which by the way should have been wirless but verizon decided that I was better off in one place. Then the internet was as slow as Dial up and seemed choppy so two days later I called to have the it removed...not a problem and I was told I would not be charged becuase I was still within a time period. the following week while checking my back account I see Verizon and a $68 dollar charge with another charge for $67 pending within the next two weeks. I started taking care of the problem at noon only to transfered into a black void 3 time, hung up on once and told a supervisor was not able to speak with me. I am still looking for a direct answer on how they got my credit card number and it is 2:57 pm and I am still on hold with Verizon trying to take care of all of this. I never want to do business with this company ever again no more chances and if another company is tied directly to them I will not utilize that company either. if there was a zero for the star system that is what they would get...and thats not even beginning to describe how they took advantage of my father with the great VIOS that was another nightmare that he only kept for a month maybe and then had it removed. There still saying that I gave them the credit card number but I didnt why would tech support need my credit card number and that was the first time I called them got disconnected again at 3:31 pm here we go again... | |
| Bob | 1/25/11 |
| I signed up for Verizon FIOS and had a confirmation email sent to me and indicated that I will receive a free boxtop for 12 months. I also had a coupon code sent to me that I will receive $5 off my monthly bill for 24 months. They did not honor any of that even though I sent them the proves. Terrible management, terrible customer service. I will be going back to my previous cable provider after 2 years and will never return! | |
| Scott | 1/25/11 |
| The CEO should hang himself. The only reason I tried to get phone & interent service from this shame of a company is because I moved and my previous residence had fios. These bastards wont let me break away from the at the time, two year mandatory contract. Although just giving up the $200.00 or whatever it is, sounds like a good idea just to be rid of them. Not that the alternatives are any better. I cant even get a UPS tracking number for the modem that now has been deemed "undeliverable" How many countless hours have I spent with C/S giving the same info. e-mail, shipping address, no this is not a new account, no you do not have fios service in my area, no the phone is still not working, etc. | |
| Ed Sivells | 1/27/11 |
| ACTIVE DUTY SERVICEMEMBER AND MY FAMILY MOVE FROM NORFOLK TO CHESAPEAKE AND ALL WE ASK FOR WAS A PHONE TRANSFER. ITS HAS BEEN SIX WEEKS AND WE ARE STILL WITHOUT A PHONE FOR OUR HOME. YOU HAVE GIVEN MY WIFE THE AROUND OVER AND OVER AGAIN. THIS IS VERY SAD. | |
| John | 1/25/11 |
| After many hours on phone trying to talk to anyone other than robo girl, I give up. I also will not pay.the phone numbers don't work or hang up on you while on hold. The web address on the bill for contact questions does not work! Overall you can't do anything right, even your complaint resolution number does not work I can't wait an hour at a time for someone to answer only to transfer me to another number that is on hold for 30 minutes + or hangs up | |
| Rose | 1/25/11 |
| I cant believe how Verizon is running this company there rep are going to take them to the ground they don't care about there job they are rude no wonder they are loosing so many costumer i try to solve an issue and all they could say is i am sorry is that all they teach them they are not solving our problems you guys need to train these rep better or fire the one's that are training them because they are not getting it they are there to solve any problems i was on hold for 45 minutes . | |
| Mary T. Ward | 1/25/11 |
| For the second time in less than six months I was without a phone for 5 1/2 days. I will be 84 years old next month and do not think I should be without the ability to contact someone if so needed. However, because I have a cell phone it seems as though Verizon has no interest in getting my phone service up and running any too soon. Also, the ability to speak to a LIVE PERSON is less than satisfactory. I finally did get a live person yesterday (I had been told the phone would be repaired on January 24th and I had to inconvenience someone to come to my home to wait as I had to take my daughter for her Chemo treatment) and was told, no they wouldn't be fixing it until today, January 25th and I didn't have to be at home as they knew it was a short on some line. I was then told any call to my home would be forwarded to my cell. In as much as the person took down the incorrect cell number NO CALLS WERE FORWARDDED. Calls made to my home phone were told that 610-599. . . was not in service. Of course, my cell number is 610-299.. . . I can understand everyone makes a mistake now and then but as far as I'm concerned Verizon doesn't get much right. I have everything with Verizon. My bill is close to $200 a month. Can you give me any GOOD reason why I shouldn't switch to another carrier? | |
| Brian | 1/25/11 |
| Verizon service is the pits take my advice use someone else for phone and internet.they do not do what they say. This company SUCKS. | |
| Sally | 1/12/11 |
| I have been fighting with Verizon for the past four months over charges the appeared on my bill. Customer for past 2 1/2 years for home phone and internet, signed up for $99 Freedom package; includes phone, internet and cable (through Direct TV). August received bill charge of $1,473.48 and adjustments for $1,013.28, called Verizon immediately spoke with repre that stated computer problem, will turn in into claims department will take 90 days to correct. Three months I called back in to see if problem was corrected, told at that time that Verizon during an audit realized that I have never been charged for internet in 2 1/2 years and that was the total I owed. But my bill for the Freedom package was much higher than $99.00 (which included taxes and fees). After hours of my time on the phone trying to correct this problem and no resolution Verizon disconnected my service as of yesterday. Even one call when I asked for a supervisor, the supervisor go onto the line and stated that there was a problem with the phone connection and that I would have to call back and then HUNG up on me. EVERYONE BE AWARE OF THE THE $99 SCAM!!! Contacting BBB, attorney general and FCC today...this to me is consumer fraud. | |
| Don | 1/12/11 |
| I am tired of Verizon. I signed a new contract with them in December for a set price and my first bill was wrong. I called their CS and the rep who did not do any research in to the problem, told me there was nothing they could do. I have all the work orders but she would not take them. Time for another company. They are incompetent and arrogant. They need competition. | |
| Kathy H. | 1/13/11 |
| Have been contacting Verizon for over 4 months to get someone scheduled to give me an estimate on burying a phone line (just the land line, nothing else) to my new home. I have been lied to, disconnected, put on hold forever, transferred to other departments that have nothing to do with my request and given bogus numbers to call. I have requested work order numbers so I can follow up and have been told "no", I've asked for the representative's name and been told "no". Bottom line, I have given up and will not be running a land line to my house. I'll stick with my cell phone. Verizon land line service is worse than a joke, it's very discouraging to talk to people who obviously don't give a rat's you-know-what about customer service and new business. | |
| Jackie | 1/14/11 |
| I went online last week to order the new bundle package for Fios. When the contractor came out to install everything, he said that he only had an order for the internet and the phone. I immediately called customer support who told me that they couldn't get the guy back out until three days later. I waited until 5:00 for someone to show and no one came. I called customer support again and spoke to a Lavonda Edwards and she said that the soonest they could get someone out would be in two more days. I asked to be put on standby just in case someone cancelled the next day. The next morning I am woke up by someone who said that they were looking into moving up my scheduled connection date from the 24th to the 20th...ten days from the time I was originally scheduled to get my services connected. If this is the way you handle your business Verizon, you won't be in business for long. I am going to contact all of the people I know and tell them not to use Verizon. | |
| | 1/15/11 |
| January 15, 2011 To Whom It May Concern: I am a 60 yr old female with Multiple Sclerosis. I have been living at the below address since 1998 and have been having trouble with Verizon’s phone service almost as long as I have been living here. I am a faithful customer and pay my bills on time every month. I don’t feel as though Verizon cares about their faithful and loyal customers. The problem is the entire cable that provides my phone service is bad and needs to be replaced. This has been confirmed time after time by the outside technicians called out to repair my problem. Here’s the scenario, I call Verizon to correct problems when they occur, they send out an inside technician who doesn’t have a clue as to what is going on. I then have to tell them all the problems I have been having over the years. They in turn go to the little gray box that’s in the basement to test the phone line after I tell them I tested it all ready and the problem is not in the inside wiring. I know they have to still test the box, but they would not have to if they knew from the previous tech that the problem is not in the inside. Each technician tells me something different that I don’t know what to believe. Verizon installed a new terminal box in the back ally about 8 yrs ago and never connected anyone to it. The old terminal box is just that OLD and needs to be removed and the newer box needs to be connected. I understand FIOS will be coming to this area and I think they do not what to have anyone connected to the newer box so they can force us to get FIOS. Suppose I don’t want FIOS? Will I still have to go through these problems with the cables? I have gone to the PUC and filed a Presidential Complaint with Verizon in the past and the problem still exists. I am constantly inconvienced waiting for them to come because they cannot give me an exact time they are coming. I have to use my cell phone while they are wasting my time with temporary band aids to fix the problem .Who is going to compensate me for the cell phone minutes? I never go over my minutes because I don’t use my cell phone unnecessarily. I need my phone service because I have MS and fall a lot. I have phones in just about every room in the house so that I can get to the phone easily. I also have a brother that is disabled living with me that requires his doctors to be able to get in contact with him. My service has been interrupted too many times and I’m fed up. I think I’ve been patient long enough. My patience has run out. I can be reached hopefully on my home #215-455-45123 or cell 215-817-005. I am home most days and would like some type of feedback ASAP. I give you permission to access my records so that we can rectify this ongoing problem. I am seriously considering going to another phone company. If this problem is not resolved in a timely matter and resolved permanently. Sincerely, Lois Butler 1344 W. Lycoming Street Philadelphia, Pa 19140 | |
| k | 1/3/11 |
| This verizonservice is rediculious the billing process is bad and the customer srevice is the worse I've ever seen one of the supervisors hung up on me and wouldn't even give me his name do not oreder the service they'll ripe u off | |
| ahmed | 1/3/11 |
| i was being charged for early termantion when i still had service with these idiots. i call for 6 months for this problem. i kepted getting passed around telling my story over and over again. i finally terminated service and i am not going to pay any fee. now i am getting a bill from collection agency. when i have been making payments on my balance. verizon needs to understand that customer service is part of your product as well. i have been a verizon wireless customer for 12yrs and i going to stop that business also. | |
| audie bitschenauer | 1/3/11 |
| I cant even believe how difficult it is to reach &how difficult it is to send a msg to Mr Eisenberg or Lisa Bennett, re a unresolced problem -simple- in the real world - but unsolvable by rank & file supervisors @ Verison locations. Dr audie 906 250 0825 LL702 457 3838 | |
| John Hiersche | 1/6/11 |
| I Have a Verizon Value Plan for $ 30. Internet $ 29.99 minus$ 5. A total cost of $ 54.99 no call waiting or caller I.D. On the Internet the cost is $ 49.99 ( Tier 1 ) Also I want to get ( Tier 2 ) for $ 44.99 Inc. call waiting and caller i.d. On the chat line this is for new customers only.The only way i can get this package if I cancel my Verizon, and re-order as a new customer and i can get this deal???? What A ripp off. HELP | |
| Kathy Stout | 1/7/11 |
| My mother's landline phone has been inoperable for a couple days now, and was told yesterday that a technician can't get out to her residence until the 26th of this month. That's close to a month! That is totally unacceptable! My mother has numerous major health issues herself and in addition to that, her mother (who's 95) is currently in the hospital. My mother is scared to death that if she needs help in the night, she has no way of contacting anyone and if something happens to her mother, she has no way of being notified. I have spent probably close to four hours on the phone trying to get this resolved between last night and this morning. Every person I talk to with Verizon sends me to someone else....which means being on hold for at least an hour. Believe me, if I lived in the same state as my mother, I'd have her move in with me until her phone is back up and running for her safety. If I don't get some form of resolution on this, believe me, I will take it to the media. All I've been told is the technicians are so booked.....well if that's the case, why not hire more technicians? Is it worth having someone possibly lose their life because they can't call 911 for help? Thanks in advance for any assistance. Kathy (678) 898-4757 or dollfen@comcast.net | |
| Dissappointed New Customer | 1/7/11 |
| VERIZON - VERY POOR AND DISSAPPOINTING CUSTOMER CARE. I have been trying to get my bill straight since OCT 2010, I thought I was doing the right move from ATT to VERIZON, boy was I wrong. I have contacted numerous employees thru the Customer Care, all who say they will fix the problem and none that do, I even had Marcia, ID Z166390 out of Florida laugh and patronize me tonight after trying to get my bill straight again. I am also a stock holder in Verizon and I have read several of the blog entries above and all I can say is that maybe it is time to start looking at a CLASS ACTION LAWSUIT against verizon for their lack of holding up their end of the contract to provide timely customer care. Also have any of you read the Verizon Company Code of Conduct - Ethics, specifically 4.1.3 about Selling with Integrity? You can download it from their homepage. More to follow. | |
| tina | 1/10/11 |
| I have an issue with the new FIOS contract that I signed. Verizon lied about the service that I was getting for the money and now I can not get the billing corrected. They are over charging me and have stated there is nothing they can do. To end the BRAND NEW contract, I have to pay over 300 dollars. The rep. know he was lying. The company is a fraud. I will be making further complaints. | |
| Kenny L | 1/10/11 |
| I am finally in a position to not waste one more second of my life with Verizon, I have a small closing statement refund check I will not be able to cash because of their ongoing incompetence and poor service across the board. It is worth not getting the money for peace of mind and having real service elsewhere or for that matter anywhere else besides them. I dropped them as my residential phone provider in the late 80s and now I get to drop them as my business provider and I will never make the mistake again of signing with them for ANYTHING. I could do about 3 pages of what I dealt with but quite frankly it would be a waste of time they have sucked for decades now and I do not see there business plan changing to benefit the user in this lifetime...GOOD BYE | |
| Michael Gaines | 1/11/11 |
| I am a 100% Disabled Viet Nam Veteran whose only income is disability compensation and Social Security benefits. I recently moved from renting a room to renting my own apartment. I kept the same home phone number and since I have Verizon cell phone service I signed up to have the internet, phone and TV Fios service at my new place. Verizon charged me having phone service at my old address and the new one, at the same time. I called them, they admitted the mistake and said that they would send me a credit for $145.50. Three Verizon reps, including a supervisor told me I would have my check in ten days at the most. It's been almost a week...I called to see if the refund had been mailed and it wasn't. I was then told that it would take sixty days before I got my money...at this point,I'm considering contacting my actor friends, and getting my last room mate's camera crew and going public about the run around and Verizon's super poor customer service. I have the names of everyone I've talked to...what I was told and the dates in question... we Viet Nam Vets deserve better and the general public does too. This is one battle we are not going to lose...trust me. | |
| | 12/29/10 |
| they are the worst people ever... it seems they dont care about our business.... Thye hanged up on me 6 times!! i was never able to speak to a manager. They are so rude and inconsiderate. I cancelled the service becasue of this experience. terrible aweful i cant exlain how bad they are | |
| James R. | 12/30/10 |
| Verizon's cell phone service is excellent - great coverage area - few dropped calls BUT, heaven help you if you need service. I spent over 3.5 hours on the phone trying to resolve a simple issue. I spoke with 5 different people, got 4 different answers, and only got the issue resolved after speaking with a supervisor. She was a nice lady and very efficient but it is obvious the training for the call center people is way under par. I felt like I was talking to "Peggy". One other issue, My first call to them was on Monday morning. They said that was their busiest time of the week and it is better to call later in the week. After trying for over an hour to get the issued resolved, I gave up and called back on Thursday afternoon only to hear, "we are experiencing a high volume of calls." This translates to - we are understaffed, under-trained and don't really care about your problem. | |
| Jimmy | 12/31/10 |
| I spoke to 9 different people in the customer service department...most say they are supervisors. I had 8 different stories and two of them even suggested that I pay $60 to clear up a balance. Here is the problem...The balance was actually a credit given to me. Today, I was told it would take 60 days to show up (Issued on Dec 23rd, 2010...will show up Feb. 17th - 2010). Also - I was told that I could pay the $60 now (pay for my own credit) or go to a corporate store and and spend $200 for a phone...which I could get for free at the franchise dealer if the $60 credit didn't show up as a balance due. Are you serious? Has Verizon really sunk this low in customer service and the ability to solve a problem? Let's see...Ryan, Nathaniel, Jessica, Theresa, Destiny, Naomi, and a few others...NONE can fix a problem...and they are all customer service and supervisors! The worst part...they refused to give me the corporate phone number so I could speak to someone will just a little bit of basic accounting. | |
| Barbara Schimmenti | 12/31/10 |
| I was to have FIOS installed on Tuesday, Dec. 28, 2010. Due to severe weather problems it was cancelled. Apparently Verizon notified Time Warner as if they installed FIOS and took my landline. It is now Dec. 31, no phone, was on my cell phones for 3 hours (way over minutes) trying to get it back. If there is an emergency and the cell phones breaks I will hold Verizon responsible. My next step is support from TV and I will attain a lawyer. The cancelled port request was issued to Time Warner and they still have not received confirmation. Please advise. | |
| | 12/31/10 |
| Special Packages all for great prices online only. Verizon wireless Transmit your signal on devices, accessories and plans Free activation Learn more the airways anxiously await your command *Free Activation available Fridays through Mondays Activation fee/line: $35. IMPORTANT CONSUMER INFORMATION: Subject to Customer Agmt, Calling Plan, & credit approval. Up to $175 early termination fee ($350 for advanced devices). Offers & coverage, varying by service, not available everywhere, see vzw,com. While supplies last. Free Overnight Shipping is only available for purchases placed on VerizonWireless.com within the U.S. only, excluding Alaska and Hawaii. Orders placed by 4:30 pm local time Monday - Friday excluding holidays will deliver by the next business day. (Orders placed after 4:30 pm local time on Friday and before 4:30 pm local time on Monday will deliver on Tuesday.) Subject to credit authorization, verification and inventory availability. Signature will be required upon delivery. © 2010 Verizon Wireless Verizon Wireless | One Verizon Way | Mail Code: 180WVB | Basking Ridge, NJ 07920 We respect your privacy. Please review our privacy policy If you no longer want to receive future emails, you may unsubscribe ________________________________ No virus found in this message. Checked by AVG - www.avg.com Version: 10.0.1191 / Virus Database: 1435/3348 - Release Date: 12/30/10 | |
| DONALD MILLS | 12/24/10 |
| I AM DISMAYED BY ALL OF THE NEGATIVE COMMENTS ABOUT VERIZON. WE TOO HAVE FOUND THAT REACHING SOMEONE IN VERIZON TO GET INFORMATION IS EXTREMELY FRUSTRATING. WE TRIED DAY AFTER DAY TO CANCEL OUR INTERNET SERVICE BECAUSE WE COULD NOT ACCESS IT. WE FINALLY HAD SUCCESS ON DEC.9,2010. WE WANT TO KEEP OUR PHONE SERVICE WITH VERIZON BUT NEED TO HAVE MUCH,MUCH BETTER COMMUNICATION WITH VERIZON PERSONNEL. PLEASE DO MAKE YOUR CONTACTS BY TELEPHONE MORE EXPEDIENT AND FRIENDLY. WE NEED TO KNOW OVERSEAS CALLING RATES. PLEASE SEND US THAT INFORMATION ALONG WITH A PHONE NUMBER THAT ALLOWS US TO TALK TO CUSTOMER SERVICES IN A REASONABLE AMOUNT OF TIME. THIS REVIEW WILL BE SENT TO VERIZON H.Q. | |
| Michael C. Collins | 12/21/10 |
| I had no idea at all where to write and i found this site. I am a Retiree who worked at 140 West Street,New York during the terrorist attack of the world trade center This evening I watched the New York senator Kirsten Gillibrand on MSNBC endorsing the bill for the responders at the world trade center I was a volunteer safety manager from 125 High Street in Boston I was a retiree who was brought back as a consultant prior to the attack. I was caklled by Allan Kingman and asked to volunteer which i did immediately. When I and the safety team arrived at the site it was immediately known that our employees should and would be put into respirators. This as a result of the excelent training we all received as safety managers for Verizon , as a result of that immediate decision on the part of the on site district manager and the safety team i have not heard of any employees of verizon becoming deathly sick .I see the pfolice and fire men have become violently ill. I sent a letter to the senator endorsing her backage of the bill and want to thank Verizon for doing the absolute right thing for there employess I am a proud retiree Thank you The District Managers name on site was David Rosenswig. My managers names at the time were Gary Schongar and Alan Kingman Iorked with a small dedicated grew of safety professionals that had one purpose and it was to have all our employees safe and secure and able to return to there families each and every day George Lamontagne from New England was my partner on duty Thank you MIchael C. Collins | |
| Peter Walker | 12/23/10 |
| This is an E-mail that I sent to Verizon and pretty much recieved everything back in the response that I complained about to begin with. My letter is the second and the first is verizons response. Please help corporate!!!!!!!!! Dear Peter Walker, Thank you for contacting Verizon Wireless via our website, my name is Jecory. I am sorry to hear that you are experiencing issues with your equipment, and I will be happy to address your recent customer service experience. Please accept our apologies for the delayed response. On behalf of Verizon Wireless, please accept my apology for your dissatisfaction with your recent customer service experience. I am disappointed the service you received did not reflect Verizon Wireless' total commitment to quality for our customers. All equipment purchased from Verizon Wireless is covered by a 12 month manufacturer's warranty. Within the first 12 months, if any issues arise that are caused by a manufacturer's defect, Verizon Wireless will replace your equipment free of charge. The device you receive will be a Certified Like-New Replacement of the same make/model you currently have. You will not receive a different device under the manufacturer's warranty. At this time, we are unable to send you a different device as a replacement. I am pleased to inform you that you are currently eligible to purchase new equipment at a discounted price. If you wish to get a different device, you now have the opportunity to do so with your Annual Upgrade. Once your account is current, you will have the ability to upgrade your equipment. To view your promotional pricing and to process your order, please sign on to My Verizon using your Account Owner Number and click on the "Upgrade Device" button located under the “I Want To…” section in the middle of the page. At this time, you have an outstanding balance of $111.65, which was due on 12/16/10. Verizon Wireless now accepts payment notifications through our automated system. By dialing #PMT or #768 and send from your handset you can notify us that your payment has already been sent, or schedule a payment by check. Please listen carefully to all of the available options and select the one that best suits your needs. There is no fee, and the call is toll and airtime free. A late fee of $5 or 1.5% of the balance, whichever is greater, would be applied to the account because the previous balance was not received before the due date. If for any reason your service is interrupted for non-payment, you will be billed a reconnection fee of $15.00 per mobile number once service is restored. I make it my personal goal to address all of your wireless concerns. I hope I have done that for you today by providing you with feedback on your recent customer service experiences, replacement options currently available to you, as well as steps to notify Verizon Wireless of a late payment. We appreciate your business and thank you for choosing Verizon Wireless. Sincerely, Jecory Verizon Wireless Customer Service If you have received this e-mail in error or are not the intended recipient, please notify us immediately by replying to this e-mail and deleting it and all copies and backups thereof. If you are the intended recipient and are a Verizon Wireless customer, this response is subject to the terms of your Customer Agreement. -----Original Message----- From: pete_mb@yahoo.com Sent: Tue Dec 21 09:56:14 EST 2010 To: vzwkanaCustServiceSE@GL.Verizonwireless.com Cc: Subject: Worry Free Guarantee Form Message MAIL_ADDRESS: pete_mb@yahoo.com Market ID: Tennessee Zip Code: 29020 First Name: Peter Last Name: Walker Full Name: Peter Walker Email Address: pete_mb@yahoo.com Daytime Phone Area Code: 803 Daytime Phone Prefix: 729 Daytime Phone Suffix: 0281 Daytime Phone Extension: Fax Area Code: Fax Prefix: Fax Suffix: Account Number: Mobile Area Code: 803 Mobile Prefix: 729 Mobile Suffix: 0281 SSN: v Primary Subject: Corporate Information Secondary Subject: Worry Free Guarantee Message Body: I have recently had horrible experience with Verizon and am still curently still having this experience. I have been a customer for almost two years and in the past six months received the worst customer service ever!! I am on my sixth phone in the past seven months and the current one that i have is broken also. I have been sent refurbished phone after refurbished phone. The amount of shipping cost alone on your behalf could have paid for a new phone and less problems for you and I both. All the customer service reps who answer the phone want to do is upgrade me, which I cant afford right now, and send me rebuilt phones. They have no understanding of the trouble that having a phone go out on me every month creates. It seems taht they have the fear of God in them from mgmt. that there's no way that it's possible to resolve this problem. Truley Disappointed!!!! Peter Walker Please Do something about this Verizon Corporate!!!!! | |
| R. Mitchell | 12/23/10 |
| Verizon's customer services are the worst I've encountered. I had Verizon's Home Service and DSL until January of this year when I switched to cable internet. Although I notified verizon of the changed to cable Internet in December of 2009, they continued to bill me for Internet Service until May of 2010, even though I called them repeatedly to advise them that I was not using that service. I offered to send them a copy of the invoice for installation of the cable service, to which the customer service representative suggested that I might have still been using the Verizon service and "kept both services so that I could compare them". When I disputed the bill initially, they acknowledged in their own records having received my call and having transferred need to the DSL Dept on the same date that I gave them for service cancellation, however the continued that they had no record of the actual cancellation requet. When I told them that I wanted to pay the telephone portion only to keep it current, they advised me that if I paid any portion of the bill it would be an acknowledgement on my part that I owed the entire amount of the bill including the Internet Service. I have been on two 1 hour customer service call Merry-go-rounds, where I've been transferred from supervisory services, to customer service, to DSL Services, to billing, and at least four other departments, all of which had the same response "you can't get there from here". Two months ago I thought to try to clear this up and called again. I spoke with a customer service person who assured me that they would speak with a supervisor and call me by 3:00 that afternoon with the resolution. Needless to say, I haven't heard from them since. Finally, I moved my phone and Internet services to the local cable provider. In the interim, verizon reportedly the account to the credit bureau as being delinquent in paying the bill for services which their own records reflect that they did not provide. If you ever have any thoughts about using Verizon DSL or other services remember, forewarned is forearmed. | |
| anne | 12/19/10 |
| I have been with T Mobile who went to Verizon for about 8 years. They give the new customers nice phones but I got a cheap one for free so I have had to always buy a $150 phone. Then they now have their 411 information in India or Phillipines charging about $2 for information calls. The operators have not given me the right number in the last four calls for US government offices. I can't even begin to make customer service understand why they need to refund this money. I have had all I am going to take from this company who took American jobs as the 411 used to be Americans and outsourced them. This company is disgusting. | |
| | 12/20/10 |
| I have had Verizon for nearly 10 years or so and had their DSL and phone, but never their FIOS bundle. It's been nearly two years since I switched from Brighthouse cable and it has been a NIGHTMARE to the point of stressing me out so bad, and incurring loss, that I highly doubt I will be retaining their service when I move. Although the cable is pretty good, honestly, it is not worth the financial and customer service nightmares that have occurred. First, I wanted to be sure down to the penny, that it would not be any more costly for me to switch over. I was promised over and over again, and quoted an amount to the penny for my services, only to be told upon hook up, that my boxes weren't included in the price that was provided and it would be additional for each box OR I would need a digital adapter or my services simply would not work. I was very forward with the salesgirl at VErizon, telling her I did not want any surprises. She said, Oh, yes, your service will be no more than 162 per month...Well, now I don't want to lie, she said, it may be 164 with taxes. No mention of the box or adapter fees, that weren't included. Hours of dealing with CSR's later... I got a minimal short term credit for that. I don't even know if I ever actually got the credit. Because hen, when I got my bill, of course it was not what I was told it would be. Weeks and weeks of dealing with CSR's, finally I was told that my bill would be reduced, but only if they changed my services, including my internet speed, and some programing. Then, I knew I had to cancel the HBO package that was part of the original plan a few months after installation or I would be billed additional fees. Well, I had a reminder on my outlook, cancelled it online ( where it says, change your plan/programming) yet, sure enough, I was billed for same, over and over. I was told that nobody except the people on chat could track my online tasks (such as changing programing within my acct.) so while I am on with chat per phone rep, the chat rep is telling me that is a total lie. I ask for a transcript of the conversation, and received nothing although I was promised I would receive one as the chat rep claimed the phone rep didn't know what they were talking about and understood my "frustration." I have been charged for programs that I did not watch ( pay per view wrestling??) OMG, we are a household of women only with toddlers and both of us despise wrestling. No, we do not date or have any family members who would have done it. I still wonder how that happened. Don't think sitting on the remote could have resulted in that purchase. Now, when I moved a few months ago, I was promised the moon. Before they could attempt to deliver, they disconnected my service before I even moved, got the order all messed up, deleted all of my important voicemails, promised supervisors would call then they never did. NIGHTMARE. Then, I had trouble with my online services. Couldn't access my emails... 1700 of them. I was told on four different occassions that the emails were safe and sound and not to worry that they were performing site maint. Weeks passed and still, no emails that used to be there. Finally, one day I was told that the emails had been deleted that morning-- that they were there and although 3 different people told me they were safe and sound and promised that there was a "trouble" ticket to be sure, the last tech support person ( from the US) told the truth. Every one of my emails were gone, never to be retrieved again. NOTE TO ALL: If it is important, print it out, don't trust verizon to store them even if there is enough space, even if they say they are safe and sound. The verizon tech guy told me to use hotmail or gmail "just in case." I guess that's why I pay them the "big bucks" and hotmail is "free." I just don't know, I've paid thousands, tens of thousand of dollars over the course of ten years and I can't get any relief that is satisfactory. I now have an outstanding bill and wonder when they will flick the switch... I can't get relief, have been lied to about what my service costs, yet, have had the same number and email for year and I think they know how much that means to me. All I can say, is if you are thinking about getting the bundle, don't do it. The cost is crazy and the CSR's are the worst I have ever experienced in my life. I have my own business and I cannot even fathom treating anyone like Verizon has treated me after having been with them for ten years. My brother in law who worked for them for 40 years said don't go with them, yet I did. Wished I would have listened. Totally disgruntled and wish someone with some clout from Verizon would call me. | |
| tired of verizons inability to run business | 12/16/10 |
| I canceled my service two months ago and have still been getting charged. The first verizon employee I talked to (when I said "CANCEL ALL MY INTERNET SERVICES") interpreted my demand to be "put my services on vacation suspense and charge me more". My service had to then be reinstated to then be canceled. I have been charged for countless items since which amounted to over the $49.99 which I owed for canceling early. Verizon promised to eventually credit my account though has not yet. Also, I just received another bill for $19.01 for some reason though every time I call to dispute the bill I either get put on hold for forever or hung up on. If I could give you a rating of 0/1000 I would. Learn how to handle customers or hire people who can actually do the job they are being paid to do. | |
| Ronald G. Morse | 12/15/10 |
| This is totally unbelievable. The comments here on this site that I am reading sound EXACTLY like what I went through. Everything that the people are responding with are what I experienced. It's blowing my mind to see the replies from these folks who were treated as awful as I was. Mine was REALLY bad. I took on the bundle that Verizon adverstized and thought it would be the right thing to do. Well, guess again! It was a nightmare not to be believed. They totally messed up my service; I could not get Verizon to give me my service for seven weeks and then they had the audascity to charge me $158.00 for the installation when the bundle was $89.99 a month. What is wrong with you, Verizon? I am now having discussions with the billing department, explaining why I am not going to pay this bill. If I don't get any satisfaction soon, I am contacting the Public Utilities Commission. I have had enough of Verizon to last me a life time. | |
| ARLENE GAULDEN | 12/3/10 |
| WELL... VERIZON....AGAIN YOU ARE AT YOUR BEST! I GOT A PAST DUE PHONE BILL ON MY MEDICAL CLINIC FOR ONE THOUSAND FOUR HUNDRED FORTY ONE DOLLARS ($1441.00). YOU ARE IDIOTS! I PAY MY BILL IN FULL EVERY MONTH...YOU STILL SHOW PAST DUE CHARGES EVEN THOUGH I HAVE PROVIDED YOU THREE TIMES WITH COPIES OF MY CHECKS YOU CASHED, BUT FAILED TO POST TO MY ACCOUNT...AND I HAVE NEVER MADE A PARTIAL PAYMENT. WHATS WRONG WITH YOU GUYS? HOW THE HELL ARE YOU STILL IN BUSINESS?? FOR THE RECORD, I ONLY OWE YOU THREE HUNDRED FIFTY ONE DOLLARS ($351.00). FROM THE LOOKS OF ALL THESE COMLAINTS...I CAN SEE WHERE YOU MIGHT BE TRYING TO SAVE UP CASH...CAUSE IT SURE LOOKS LIKE YOU WILL NEED IT SOON...WHEN YOUR COMPANY CRASHES DUE TO IDIOTS LIKE THE REPS YOU HAVE ANSWERING THE PHONES AND THE DEPARTMENTS THAT "NO LONGER EXIST". HAVE A WONDERFUL DAY! | |
| KEVIN & LINDA HAMLIN | 12/3/10 |
| MY PHONE # 804 740-4693, HAS NO DIAL TONE. I HAD FiOS INSTALLED THIS AM AND NOW I CAN NOT USE THE LAND LINE PHONES. I DID CALL FOR SERVICE, PLUGGED & UNPLUGGED THE PHONES, ETC WITH YOUR REPS. GUIDANCE BUT NOTHING WORKED. AFTER WHICH, THE EARLIEST I CAN HAVE SOME ONE VISIT IS SUNDAY AM TILL NOON. THIS IS NOT WHAT I ENVISIONED, I WOULD THINK IT COULD OF BEEN TAKEN CARE OF EARLIER, BUT NO. MY ONLY HOPE IS THAT THE TECH WHO INSTALLED THE SYSTEM THIS MORNING STATED HE WOULD CALL BACK TO NIGHT TO SEE HOW THINGS WERE GOING. HOPEFULLY HE WILL CALL AND HELP. I WORK FOR A LARGE COMPANY WITH STORES IN ALL THE STATES AND OVER SEAS. I RUN A CUSTOMER SERVICE DEPARTMENT, AND WOULD OF HANDLED THIS DIFFERENTLY, I GUESS YOU FEEL THIS IS OK, AS PHONE SERVICE IS LIKE A UTILITY AND YOU CAN GET AWAY WITH IT. THANK GOODNESS THE INTERNET IS UP AND THE TV IS ON LINE. YOUR HELP WITH THIS WOULD BE GREATLY APPRECIATED. | |
| Jan G | 12/4/10 |
| I had no verizon service active since 5 month, they are still billing me and I do not know how to get their response. They officially say, they are not responding to any e-mail. Their official address is not listed so one has no idea if they respond. It is a shameless corporation. If you want their service, they are waiting on phone for you. when you have a repair or issue , nobody is to talk, just you have to pay each month. | |
| Pat dezinna | 12/7/10 |
| VIOS.....It's a JOKE....I ordered service last year and was told that I could use my old phone number...Guess What....Nope that didn't happen after 6 hours of trying to resolve the problem...your representives were so...sorry. OOPS, I was told...they screwed up....So I had to bite the bullet. Also, I was not told that any call I made from my home phone I would have to dial the area code first...even local calls....You would think with all of the tec. you could have done a better jon in the communications dept. Or, perhaps i't was all about sales and money that was more important than honesty with your customers. Second, Vios, pay preview, etc was changed without notitifing me and I spent 7 to 8 hours trying to resolve this issue with your tec's and customer service dept. Many times I was cut off, told numerous stories that made my head spin...I am now thinking of going back to COMCAST, where I have the oportunity speaking face to face, without the hassel. | |
| Justin Fehl | 12/7/10 |
| How can you have the sack to advertise "award winning" customer service! The service part is decent at best but who would know because it takes 40 mins of hold time to get through. Then no one can tranfer you to another department so its another 40 mins. Heres a crazy concept: How bout someone calls me, the "valued" customer when they are available!!! I mean atleast try to provide customer service. I know verizon is huge now and could give a rats fanny about thier customers as evidence of the 1 star ratings on nearly every post. I mean you have one rating over 1 star and its obvious the guy had no idea what that meant. I have rid myself of any and all products of verizon due to your absolutely awful cust service, but you are the only show in town as far as internet in my area. Lucky Me. So if someone in corporate could email me I would love to give you 25$ more per month. For a good laugh take a peek at the notes on my account about my DSL nightmare! 44 hours i was on the phone! So thank you for sucking so bad that i took time to tell you. jfehl519 @ VERIZON.NET (i wont hold my breath) | |
| dont ask for help from the company | 12/8/10 |
| The ceo doesn't care management doesn't care. They hide work. Work is completed by the office without a technician coming out. Cutomers wait weeks for service for a simple problem. This is the corporation putting money in their pockets. Now verizon is suspending technicians for on the job injuries which is discrimination and illegal. The workers are as frustrated as the customer. The company is poorly run and you are all right they do not care about you or your service. All they care about is profit. Time for the government to step in and break up the phone companies again | |
| Melissa Wigley | 12/8/10 |
| Ok I have had verizon for over ten years. I love their company but come one get a real phone that is worth the money. I have the 1st driod and so does many other people here in Kansas. They all have complained about it. We is Verizon going to learn that getting the Iphone will be good for their company. At&t will probably lose customers. Why cause Verizon has the best service money can buy. If Verizon sold the I phone I would make them even better. I went to At&t just for the Iphone had their service for about 45 days until they made me mad and went back to Verizon. At&t has horrible service all the way. The only problem is they have the Iphone and it would do better with Verizon. I believe the customer should have the best of both worlds. So please Verizon get the I phone soon. My droid is on its last leg and i'm not upgrading until I see you have the iphone. Ebay will have to do until you get the phone everyone wants here. I have two friends that said I Verizon get Iphone they will pay to have it to. So please hurry up! Sincerely, Iphone inneed | |
| Mary Ann | 12/8/10 |
| I have never had such poor service in my life as I have had with Verizon Wireless. I call a month ago to try an lower my bill after a friend told me when she transferred from AT&T she received a plan that has 5 phones with full internet access. The woman I talk to told me that she changed my plan so that my 2 phones would have full internet access and my 3rd phone did not. I also had 2000 mins and unlimited text and data. I got my bill this month and it was 60.00 higher. I was told my state discount was applied and it never was. I have talked to 3 people already today that have given me 3 different answers. One person changed my plan to lower my mins and told me I still had friends and family option, but after the plan was completed I did not have them. I have asked to talk to a manager 3 different times to be ignored and given excuses. I have been with verizon for a long time and I am very disappointed in the services I have receive lately | |
| Patricia Harris | 12/13/10 |
| I moved into my home in June 2005 and cannot tell you how many times my Verizon service has been lost due to problems with the connections at the poles. Each time it rains heavily, is windy or snowy I lose my phone. When I initially moved into my home I was without service for 10 days due to water in the lines (so I was told by the technician). The customer service people are curt and rude when I call for service, not to mention the frustration of dealing with the recording when you call regarding a problem. I just called a few days ago, because I lost my line again......) and was told by the customer service rep that the problem is due to the squirels chewing through the lines, therefor, water seeps in causing the line to go dead!!!!! Wow, I was told this before too when I lost my line before. HEY GUYS, FIX THE PROBLEM IF YOU KNOW WHAT IS CAUSING IT. Job security I guess for all the Verizon workers/vans you see sitting in parking lots doing nothing????? | |
| Renee Mills | 12/6/10 |
| Verizon's customer service is a JOKE - it is atrocious. I left Comcast and came to Verizon in May 2010. Big mistake. Verizon's promotions are nothing but false advertisement. $99 a month turned out to be $249.00 a month. I specifically told them up front that I'm a single mom on a very tight budget. They charge me more than Comcast ever did. When you call them to make adjustments - it's worse than dealing with DMV!!! Verizon has no accountability. They tell you whatever they want, transfer you to disconnected numbers, tell you they will follow-up and return your calls all of this is NIL!!! I am now on hold with them. I have been on the phone with them for almost 3 hours today and no one has helped me with my issue!!!!!!!!!!!!! | |
| Randy Waz | 12/2/10 |
| RANDY M. WAZ December 2, 2010 Anyone with Verizon that cares.. In a far away world, someone gives good customer service, that is not Verizon.. In my last 3 phone conversations with Verizon,ive been on hold 46 37 and finally one hour and 12 minutes.. The 37 minute on hold was transferred to a recording which I left a message… I felt like I needed 8 foot of rope and a 10 foot tree after my Verizon experience..(mild joke) After 4 days I received a snotty call back which I still have which states I should have read the terms and condtions more thouroughly…This is not a joke, im serious..My contract expires on 12/14 and I don’t see my self staying with Verizon unless this dispute is settled, let me explain.. It all started with the Verizon personal, donna, telling me about the refer a friend program that you have in place.. Sounded like a real good deal and I could make some extra cash.. So I got her to tell me about it and I wrote down what im supposed to do.. In the next few months , I referred two friends which went with Verizon and still have them. Wow I thought, despite all my friends telling me that’s how they scam you, I believed, what a dummy, that Verizon is a legit company who will back their words..I was sooooo wrong…I sent referrals to them, I printed them out, they called and gave the referral number and even gave a copy to the service installman so that they too would get their ‘REWARD”.. NOT !!!~Months later I looked online and saw “expired” What a joke to scam people to get referrals…This is when I started to call, once , twice, probably about a half dozen times at the least.. The Verizon dept says they have nothing to do with the referral program???? I don’t understand…. Who advertises it, VERIZON… I got an almost nasty message on my answering maching today, 12/2/2010 stating that again, I should have read the TERMS AND CONDITIONS, a bit better.. I am saving that in case I need it for any further action.. Im generally a patient man, but im fed up now, so if I sound a bit snotty , that’s why.. Case in point, the customer service rep today put me through to the retention department , after being on hold for 17 more minutes, I finally decided to hang up and call again.. So far to date, I have over 8 hours trying to get this right.. Finally after talking to someone, when I called back, they gave me an address of a company, NOT AFFILIATED WITH VERIZON, called Verizon src and a po box in st pete to write a letter to , so that I may get my 200 dollars owed…Once again, I kept the recording of the snotty call I got today also.. My first friend referred was .w .Shannon Roberts 11541 nature trail , Port richey , florida , The second was Edward Matthews, conf # 9B3ZPSVN4P Both still have accounts with Verizon , but I will begin to start telling everyone I know that they were correct about the 100 gift cards being a joke.. Like I stated earlier, I have 8 hours into this and am willing to do whatever I have to do to get whats owed to me.. I will contact newspapers, news channels like 8 on your side etc.. and if need be , small claims courts, which I will include all my time involved.. I am requesting that you fix this problem so that we don’t have to take it this far, can you do that please>>? Whats owed me is 200 dollars, owed Edward matthews 100 and Shannon Roberts 100 dollars.. I was recently reading that Verizon was rated 3rd worse of all companies as far as customer service, who could possibly be worse, and how can a company called Verizon SRC not be affiliated with Verizon…If I sound confused , its probably because ive wasted so much time and effort putting people with Verizon , and on the phone holding for someone to tell me , I can give you free movie channels or reduce your bill by 10 dollars a month.. Hahahaa does this sound a bit strange that my contract expires on dec 14th, and the 3 services I have, phone , internet and tv is advertised at 89 and 99 dollars…I was born at night, but unfortunately for Verizon , not last night.. I will wait for my next step and cancellation until I hear back from someone with Verizon.. I am very very sincerely yours Randy Michael Waz (727) 8**-4688 | |
| ARLENE GAULDEN | 12/2/10 |
| I HATE YOUR COMPANY....YOUR REPS HAVE NO IDEA WHAT THEY ARE DOING! I CANNOT GET A CORRECT ANSWER FROM ANYONE. MY BILL IS STILL SHOWING PAST DUE ... SINCE SEPTEMBER 2010 EVEN THOUGH I SUPPLIED YOU WITH A COPY OF MY CHECK NOT ONCE BUT THREE TIMES THAT YOU CASHED...CLEARED MY BANK...AND HAVE YET TO POST TO MY ACCOUNT. I HAVE NEVER CALLED JUST ONCE TO GET THIS RESOLVED....I END UP CALLING THREE AND FOUR TIMES....ONLY TO CONTINUALLY BE DISCONNECTED WHEN THEY "TRANSFER" ME. THIS IS THE POOREST OF THE POOR SERVICE I HAVE EVER DEALT WITH! | |
| Jason S | 12/2/10 |
| Verizon dispatched a technician (a Verizon employee, not a sub-contractor) to our residence to fix DSL service. He claimed that the DSL modem was faulty. He did not bring a DSL modem with him. He said "call this number". My response was that I am the paying customer and it is not my job to place the order to get the modem replaced. He then sat in front of the house for 30 minutes sipping on his MacDonald's soda, while I tried to reach a live person at the phone number he gave me. Not being successful in reaching anyone, I have decided that I will not do business with as poor a service company as this. Good riddance Verizon! | |
| ARLENE GAULDEN | 12/2/10 |
| YOU GUYS NEVER CEASE TO AMAZE ME......YET ANOTHER SCREW-UP! JUST CALLED AGAIN...NO HELP...HUNG UP ON AGAIN. HOW DO YOU MANAGE TO SATY IN BUSINESS. ONE STAR RATING IS ENTIRELY TOO GOOD FOR THIS COMAPNY!!! | |
| Betty Gottman | 12/2/10 |
| I agree with all those people above. You get a ZERO! I can never get to a real person who can handle my problem, and I've spent countless hours on the phone with Verizon. WHAT HAS HAPPENED TO YOUR CORPORATION??? I ordered DSL service 3 TIMES during a recent move, and every time the order was canceled without my knowledge. I spent SO MUCH TIME on the phone with Verizon then, time that I sorely needed to pack and move, that I went with Comcast instead. This month I got a bill WITH THREE ACCOUNT bills inside it!!! On two of those accounts, the bill said I owe nothing. On the third, it bills me for service never connected. I am now trying to get this solved, but I keep being routed to the wrong place. I just got the 4th number I am supposed to call. I've been given the following numbers: 1. 1-866-268-4630 2. 1-888-338-9333 3. 1-877-431-7023 4. 1-800-837-4966 I've already put about 90 minutes in this morning to solve this problem. I have to get moving on my day. DO YOU GUYS EVER RESPOND TO THESE COMPLAINTS? I doubt it, because THE RUNAROUND is your best product. | |
| ARLENE GAULDEN | 12/2/10 |
| UHHHHH NO STARS!!! ZERO NADA NIL ZIP I JUST FILED A FORMAL COMPLAINT AGAINST THIS VERY INCOMPETENT COMPANY WITH THE PUBLIC UTILITIES COMMISSION. PROBABLY NOTHING WILL BE DONE...BUT IT MAKES ME FEEL BETTER. I HAVE BEEN ON THE PHONES WITH THE VERIZON "REPS" SINCE 8:10 THIS MORNING. IT IS NOW 11:46....AND STILL NOT RESOLVED FULLY. GOOD LUCK TO EACH OF YOU...AND GO TO THE PUBLIC UTILITIES COMMISSION IN YOUR STATE AND FILE COMPLAINTS. ENOUGH OF THOSE AND SOMEONE MAY ACTUALLY GET INVOLVED IN THIS MESS. | |
| art lamely | 12/1/10 |
| Listen to me everyone there's only one way to fix these guys and it is by putting up an informational picket lines now during the holidays. It works believe me. Just check your local laws and do it right if u need any help just call me at 307 287 7083 | |
| RAVEN TALLHORSE | 12/1/10 |
| I was quoted a price of $68.99 for internet and phone, a mo for a year,to make a long story short they keep jacking up my phone bill. i am not happy i need to switch to another carrier.i was also told that i had to have phone service to have the internet service and that was a lie!i saw on line that i did not have to have a phone. verizon (IS SO FULL OF IT THEY FLOAT)I WILL BE TELLING ALL OF MY FRIENDS NOT TO GET verizon THEY WILL SUCK YOU DRY AND YOU WONT EVEN GET A KISS!when i ask them for the corp number they say that dont have it (yea right)i want this fixed! | |
| Rob Pannell | 12/1/10 |
| First off, you should be rated zero stars. Your customer service sucks! Before Thanksgiving, I made an appointment for the 29th to have a technician come out to fix my landline. The tech showed up and I talked to him personally. He told me the problem was with the pedestal - it looked like a rat's nest and he couldn't fix the problem. He told me a cable splicer would be out the next day and my phone would get fixed. Nobody showed up Tuesday. Nobody showed up Wednesday. My phone is still down. I called Verizon repair to check the status. I was re-directed 11 times, each time bing put on hold, and spent over two hours total on hold. When I finally got a person to talk to, Mike in repairs said "We can have a technician out to fix the problem on Friday." I asked to speak to his supervisor and she said she'd look into it and get back to me on my cell phone. That hasn't happened yet. I AM going to report this to the FCC and anybody else who will listen! Why any customer would put up with this crap and then pay for it to boot is beyond me! You clowns ought to be ashamed of yourselves for your crappy service, for your lies and misrepresentions, for your "screw the customer" attitudes! Of course, in the final analysis, this will get no response from Verizon for one simple reason - you people don't care!!! | |
| mirza aftab | 11/29/10 |
| this in regards to my verizon acct this company is so bad that no one answer the phone even the corporate office when they pick up by mistake they will hang up on customer or put them on hold for longest time i am so frustrated with this that i will also call our local news media to take action on this matter for customer so they get the best bad rep from our media also so they will be able to get some attention through this i have service from them for very long very long time /wanted to transfer but they our not serving this community and they will penalize the customer for early termination fees when i called took me literally 1 hour on the phone with these customer reps that are no help anyway then i called the corporate office lady picked up the phone by mistake and hang up on me if the CEO of this company get this please call me asap because i think verizon would have very bad rating after this my acct# 949200491 or email me @zafaraftab69@hotmail.com i will never get verizon or tell any of my friends and family to get verizon because they really sucks there service sucks their attitude sucks the service from top to bottom sucks and they don't care about their customer even the corporate office because you will not get in touch with them.....thanks zafar | |
| South New Jersey Customer | 11/29/10 |
| My landline Verizon service went out early today. The automated system says it will be up again in 5 days. 5 days???? After great difficulty - they do everything they can to block contact with a rep - the rep says there is a cable outage and it could take 5 days to repair....he doesn't know anything more. Is this really the best information Verizon can provide after 9 hours of outage? Is this really the 99.9% reliability they advertise? Seems to happen all too often. | |
| | 11/30/10 |
| We may have to start holding signs around Bestbuy to let people know not to get Verizon services. (Ripoff Page) I had reported to the credit bureau and had faud altert put in. Unauthorized uses on my cell phone ran up to over $1200. after it left my hands for two days. I had call and call Customer service at Verizon and everyone gave me the run around. I went into a Verizon store in Los Angeles to get copies of my bill, and there were five other peoples bills in and combined with mine. I talked to the manager I think is was the Century Store, and he just kind of brush me off. I was so sick of this I decided not to deal with it because it was getting me now where. So here it is two years later and it still sits on my credit report. It is horrible. So when the media comes for us to protest against Verizon infront of Bestbuy and Walmart just before Christmast and cut their sales, maybe Verizon will do something. Marilyn marilynmileslvn@yahoo.com | |
| Christine McClafferty | 11/30/10 |
| I never had so much trouble trying to get a live person from customer service. Your customer service is the worst I ever dealt with or should I say you do a good job hiding the service where does one find a telephone number on the verizon site to call. I am a new customer and I was told one amount for my bill with a contract and my bill is showing more then I agreeded too. I want to speak to someone now. | |
| | 11/21/10 |
| WHY GUYS YOU LET AVAYA TAKING OVER NORTEL NETWORKS, WOW I HOPE ONE DAY YOU CAN GO TO BANKRUPTCY AND GONE FOREVER, YOU AS A VERIZON YOU REALLY FUCK ALL UP BECAUSE YOU LET AVAYA TAKING OVER NORTEL, WOW WOW WOW, DAMN YOU IN GODS NAME | |
| Jay Iacobucci | 11/22/10 |
| Alert for all Christmas Shoppers looking to buy a new smartphone from Verizon. I bought a Droid X about a month ago and just found out that the Droid phones and all phones Verizon has on the market will not be upgradable to the 4g network. In fact, Verizon is holding all phones compatable with the 4g network off the market until after the new year. This makes any phone you buy from them obsolete in a matter of weeks. I suggest that you wait to buy until the new phones are on the market before you shell out several hundred dollars on a new phone. | |
| P. Pate | 11/22/10 |
| DO NOT sign up for service with Verizon - and if you are locked into a verizon contract and must keep your service - DO NOT use the Verizon store located at 6740 Veterans Parkway in Columbus, GA unless you want to be taken advantage of and lied to. They refuse to honor the phone replacement option (cost of $50) in order to sell you a phone at full price OR tell you you have to add another line in order to get the discounted price on the phone you had previously. This has happened to me THREE times and my mother once. Also, within 2 hours of losing a phone, then finding it, my mother was charged a $35 restocking fee and offered no apology for selling her the replacement phone at full cost of $200 opposed to the replacement price of $50. Apparently the customer service reps at this store skip the customer 'service' portion of their training and are trained only on how to make sales commission. | |
| Nadine Jadra | 11/26/10 |
| Before leaving the USA; I needed to put my Fios service (TV, Internet, Phone) on Vacation rate without disconnecting my phone (Due to my Alarm service), my vacation rate should have been started November 1st and ending Dec 7th. I have spend at least 3 days two hours per day trying to get my request across to a Verizon customer billing service representative. After being switch around several time during those 3 days, I was finally assured by the last representative (I have all their name at home) that it can be done by downgrading my services to a standard service including my phone. Around November 5th I learned that my home phone was disconnected; I was already outside the USA (overseas) and was not able to call Verizon customer service ..I immediately started e-mailing your e-center; I wrote several time to different e-center rep explaining and requesting that my phone service be restored ASAP so my home security will work again with no delay!! All I got is incompetent and careless service without any solution. It is imperative to have my phone service restored. Please let me know if you could do anything… I have copies of all the e-mails with the e-center ..I will forward at your request. Nadine Account Number 0108331352317 | |
| Painfully Aggravated | 11/17/10 |
| I have closed this account since March 2010. I received and paid my final closing bill over 7 months ago in April. Ever since then I keep getting a bill from you in an amount of $3 - $7. Every month I call your customer service and or Financial Department. Every month I am told that the account is closed and the bill was sent in error and I don't have to pay it and I will not receive any more bills from Verizon. This month I received another bill for $3.39 I called billing and they told me to call Financial Services who told me to call billing. I explain my situation to them several times, giving them my information over and over again. I'm told to hold and I get disconnected and have to go through the whole process over and over again. Today I'm told that I was misinformed the previous 5 times I called and I had to pay the $3.39 bill. I pleaded for them to just credit it for all this aggravation and they flatly refused. I asked them if I paid this amount would it guarantee I would not get billed again. They said I would receive a statement showing a zero balance and it would end the reoccurring bills from coming. …all this after being placed on hold for 40 min. I asked them to please just let me pay it because my blood pressure cannot take any more of this. They transferred me to an automated system that said I had to pay an additional $3.25 for them to process my payment. I just paid it hoping to God this was the last I ever saw this bill. I have a bad feeling when I open up my mail next month I'm going to see another bill from Verizon and have to go through this whole painful debilitating process again. I beg of you to please stop these bills from coming. Please reimburse me the $6.64 I had to pay today for the entire headaches, hypertension and numerous hours lost on hold and reentering or reiterating my info of this situation over and over again every month for seven months now. I beg of you to help. | |
| Cristina | 11/18/10 |
| Verizon has the worst costumer service, all representatives are not trained they never know nothing, supervisors hide and never call you back when you asked for them. I had a problem with my line I have almost three weeks trying to connect my line at my new place and still waiting for them to do it. I believe it's time to go to another company | |
| Dee | 11/19/10 |
| Verizon has the worst customer service I have ever experienced. Their employees don't care or seems to be concerned if you are out of service whether it's phone or tv. I started fios with them, transfer phone service since 11/18 and they still can't get it right. The tech knew there was no dial tone and still left and another came out today and still some of the jacks are not working. I wish there were other providers that are in my area that's competitive. I spoke with so many reps and then ask to speak with a manager and he said no and put me back into the system. With all these bad reviews they need to make some changes with their customer service staff. I still have no hbo and won't until tomorrow because numerous reps didn't know how to do their job. When looking for quality please don't choose verizon. You will be stuck with lots of endless time on the phone and nasty attitudes with no resolution. | |
| Rose | 11/19/10 |
| I have had service with verizon for 2 years and had some special promotions that ended on 11/4/10...so prior to this date I contacted several customer reps who said that verizon had chosen not to provide the kinds of discounts that I have since they realized that they could make more money and discounts have since been reduced...I eventually spoke with a account senior supervisor who guaranteed me a no change in service and a price that I was quite happy with. I have received my bill which does not reflect what the account senior had guaranteed and no one is willing to admit their mistake, do research or work with me to honor what was stated by the account senior. At this point I have complained to several different people and they said that they have no notes no information on my call which is weird since they advise you upon receiving the call that you will be recorded or monitored and they are saying that they have no recollection or notes on my call...Aside from that one person stated that what they can do is find out who i spoke with and document the individual but how does that help me???? Please give me a break and keep your word on what you promise your customers...customers aren't stupid we do our research and we are all looking to save money and have good service I was very content with your service till just recently and the fact that your staff is not willing to help because they say that there is nothing that they can do is unacceptable what happened to empowerment and making the customer happy...I guess the only thing that matters is the bottom line and that is to screw the customer and get your money. I am not going from a bill of $120 per month to $190 that is outrageous.... I expect someone to resolve this for me as you have messed this up with giving me wrong information account is 01 2569 1119539596 02 I am sure that you can do your research and contact me. | |
| Georgiana Farrelly | 11/19/10 |
| This is not the first time I have had trouble with Verizon Customer Service Reps. I had a problem with my caller ID. About 2 weeks ago they sent out a repair man. He told me the trouble was with my phone. So I purchastd new phones at a cost of over $100.00 only to find out that I still have no caller ID. I contacted Customer Service yeaterday & a trouble ticket was issued (or so I thought)& I was told I would know something in 24 hours. Needless to say no one cantacted me so I called again today. My total wait time & calling back 3 times was. 49.25min. When I finally got Kim on the phone & she told me that no ticket was issued but she would do it, I really lost it. I asked to speak with a supervisor & got wonderful Katherine on the phone. After expressing my dismay & distress wonderful Katherine said she did not have to listen to my PERSONAL INSULTS & said Good Bye. This is not the first problem I have had with them. In May I was so infuridated that I sent a Certified Return Receipt letter to Verizon in New York. It was signed for by R. Territo on 5/17/10 and as of today no one has bothered to cantact me. So obvioulsy this problem stems from the top. Georgiana Farrelly Sinking Spring, Pa. | |
| Diana Morgan | 11/21/10 |
| My grand daughtes phone was stolen so I called verizon and reported it and told them I wanted her services changed to one of my other verizon phones, well the customer service rep didn't change the text package ( imagine that ) So my next bill was $1,194.00 I called, well they had no knowledge that we had requested her package to be changed to that phone ( imagine that ) So I will be changing phones and I won't be paying the $1,194.00. Let them sue me I would like to make a federal case out of this one. I have been with Verizon for at least 10 years. The take no pride in loyal customers just about the money. Diana Morgan Russells Point, Ohio | |
| jeanne | 11/15/10 |
| customer service non existent 9 people, 1 1/2 hrs on phone, disconnected 3 times & no resolution of billing problems! How do they stay in business/ | |
| Jackie | 11/12/10 |
| Wow, after reading all of the above, I see that everyone has the same problem with Verizon as I do. I was on the telephone for 4-1/2 hours today and when I hung up I was at the same spot I was in when I called. They hung up on me several times, transferred me to someone else just to pass me off multiple times, and sometimes transferred me back into the cue. My situation is most definitely their fault and they know it and have acknowledged it. They have, for some reason, unbundled my account and are now billing me separately for telephone, cell, internet and TV, which, needless to say, is way, way, way more than the bundled charge. For two months I have been trying to get this resolved and I have gotten nowhere. Now they've sent my accounts to a collection agency. I do not owe them ANYTHING and they are so screwed up, they are ruining my good credit. The person in the credit department told me that there is nothing she can do about it, and that she about to send another outstanding bill for $382 for long distance calls to collections. I have free long distance for crying out loud. Oh, and everyone is on to you when your reps give false names not only for themselves but for people who they say are resolving the problem. Today a rep gave me an email address I could use to contact a certain person who was supposed to be "handling" my problem - just to get rid of me. Is anyone surprised that there is no such email address? I've never, ever had an experience like this in my entire life and I am 70 years old. After dealing with these morons for the past two MONTHS on this same problem, I'm not sure I'll make it to 71!!!! The sad thing is that I have been satisfied with the services, but because of the way the inept customer service department reps speak to and lie to the customers, and because they are so incredibly incapable of solving a problem, I feel I have no choice but to take my business elsewhere. That is exactly what I will do as soon as these morons correct my credit situation, although I have zero confidence that they ever will. | |
| Lena Wiggins | 11/2/10 |
| Verizon sucks! They never wanna except responsibilities for their faults when they make them regarding your account....you make one slight change to your account and then your whole bill is all screwed up! They bill you for services you dont have such as the internet and I do not own a computer; I requested that my service be transferred to my new apt. because I moved and they instead turned my service off. I had to terminate my contract with FIOS because the apt. complex I was moving to didn't have the capabilities for FIOS, they never gave me back my deposit and make it so bad, I had just got the internet in May and paid a deposit of $125.00 for that that I never received that back either.Every time I inquired about it, they said they were sending it out, guess what; still havent received it. They suspended my service on October 4, now mind you suspend is to have not, well now they've sent me a bill due November, 19.....for what, I haven't had service the whole month of October. Then when you call, they pass you from this person to that person. One lady just told me she can't see WHEN THE SERVICE WAS SUSPENDED...I told her well she needs to transfer me to someone who can. Still holding..Im about to move again in February, and guess what...the complex has the set up for FIOS, but I'm gonna stick with COMCAST! Truth is..I really like FIOS better, but nope, VERIZON has too much Bull$#@! with them. Make it so bad, I've been a loyal customer of theirs since 2001, and my service was never suspended. At this point...uhmmmmm. | |
| Neil MacDonald | 11/1/10 |
| Verizon, you need to learn how to bill correctly and how to honor what your reps tell your customers on the phone. I was given a 40.00 credit on top of a 40.00 refund because you have been billing me for things I never asked for. I get a bill today and the 40.00 credit I was given by your employee for having to call in EVERY month when my bill is wrong was taken away. When I call you about this I'm told I am wrong, was never given that credit. I am disgusted with your customer service reps. At the end of this NFL season I will be canceling my Verizon service and going with Comcast and will never look back at Verizon. I will also make sure I let all my colleagues at work and friends and family know about your lousy customer service. If you would like to discuss the matter please feel free to contact me (only if you are not going to tell me I LIE like your phone people do) npmacdonald1@gmail.com | |
| Al p | 11/3/10 |
| Minus five stars if available....verizon is the worst they are being payed to argue with their customers. The most I got out of my 1 hr. and half phone call for help with my bill was to listen to the on hold music for 1 hr. and 10 mins. and then the reps. (all 3 of them) was so rude and disrespectful. I guess this is how verizon trains their reps to treat customers... suck for them another company will get my money!!! | |
| Elle | 11/4/10 |
| Verizon requires you to allow autowithdraw. They have withdrawn $138.79 for a fraudulent claim of auto install. A couple of weeks ago they said they were wrong and would refund within two weeks. Nothing Today they withdrew $34 and $96.18 because they are idiots. You can't even talk to them over the phone because they put you on the phone so long your phone hangs up. When you call again they have no record of where you were on the holding call. When they gave me the refund answer I asked for confirmation or their phone number and full name. They said no confirmation and would not give me a phone number or full name. It is incredibly difficult dealing with these crooks. They also charged me for 19 days that they did not give service. Losers! go elsewhere the service in and of itself is really bad also. | |
| lenard davis | 10/31/10 |
| i had your service 5/2010 the phone has never worked the internet DSL does not work properly the only thing that has worked properly is the Direct TV i have been trying since 10/26/2010 here it is 10/31/2010 and it has still not ben turned off but your coustmer service keep telling me its cancled im sending you this email on canceled service i wish my servie to be terminate ASAP and i wont no other dealings with yoour company in the future you have the worst service of any company i have dealt with in my 60 years on this earth and i will be informing everyone i can by any means neccessary | |
| lenard davis | 10/31/10 |
| you dont have any place to put minus stars anywherere i did not give you any stars in the previous comment if i could give you the stars you deserve for your service it would be a minus1,000,000 and remember this email was sent to you on a service that your billing, techincal and coustmer service departments told me had been cancalled 10/26/2010 and also your business office in the state of md are they incompent or just liars and i still want nothing to do with any verizon products and would advise any other consumers to do the same | |
| KRYSTAL NELMS | 11/1/10 |
| VERIZON WIRLESS SUCKS ALL THE WAY AROUND AS IT IS NOT THAT HARD TO TELL EVERYONE THAT WRITES A REVIEW SAYS THIS.THEY HAD MADE A OVER PAYMENT ON MY ACCOUNT WITHOUT MY PERMISSION I WAS USING THE AUTOMATED SYSTEM I PUT THE CARD NUMBER IN THEN IT ASKED IF YOU WOULD LIKE TO PAY FULL AMOUNT PRESS 1 IF NO PRESS TO 2 ENTER YOUR AMOUNT AND I PRESSED 2 SO I COULD ENTER JUST THIS MOUNTH BECAUSE THEY BILL A MONTH AHEAD AND IT SAID THANK U FOR MY PAYMENT. SO I CALLED RIGHT THEN TOO GET IT FIXED THAT WAS FRIDAY THE 29TH IT IS NOW THE 1ST OF NOVEMBER I HAVE BEEN ON THE PHONE EVERYDAY SINCE THIS HAS HAPPENED I'M A MANAGER MYSELF I HAVE BEEN TOLD TWICE THAT IT WOULD BE OVERTURNED IN 24 HRS I HAVE BEEN HUNG UP ON BY A SUPERVISOR AND MIND U I'M A MANAGER I WILL NOT PUT UP WITH THIS I WILL PUSH TILL THE END IF I EVER TREATED ANYONE LIKE THIS AT MY JOB I WOULD NOTTTTTT HAVE MY JOB SO WHY IS IT OK FOR YALL TO? ITS NOT AND IT WILL NOT HAPPEN TO ME.WITH THE REVIEWS YALL HAVE THE BETTER BUISNESS BERUE WOULD LOVE THIS.AND MIND YOU I HAVE BEEN A CUSTOMER WHEN IT WAS ALLTEL BEFORE THEY VREGED 5 YERAS SO THEY COULD CARE LESS BUT I KNOW WHO WILL!!! | |
| Mrs. Cassidy | 10/27/10 |
| Military spouse whose husband is in combat overseas. We begrudgingly were forced to have Fios due to the military quarters had them installed at time of build & no other service is available to service members. Triple Bundle package ultimate nightmare. Phone line never had voice mail work despite countless calls to complain. Frequent disconnects. Went through 3 TV/HD boxes that 'burnt up' despite setting the box on a wire stand to let it breathe and out of a cabinet. Net was not lightning speed as they proclaimed & often went out if a subtle wind would blow. From first 2 mths of service starting 2005 - 2009 we had so many billing errors & overcharges that we spent years, not months, on the phone being accused of not paying our bill, making calls we didn't make & having to explain ourselves although we had excellent credit, perfect payment history & banking withdrawals to prove it. Assigned us someone elses active phone number so we were getting stuck with charges to frickin Karzakistan or some god forsaken goat farming country somewhere over there only to have to spend months not weeks on the phone fighting with oblivious reps that we did not make the calls. 7 mths later, finally a 'supervisor' realizes the error and it takes another 4 mths to get credits back for all the bills we overpaid for charges that weren't ours in the first place. 10/27/10: I am holding in my hands a statement for Sept/10 for 230.00 that Verizon sent to a relatives home in another state 3 mths AFTER my husband and I moved out of our military quarters as my husband was sent to war and I left the state on business. I called Verizon 3 wks in advance first of July to end my services July 16th. I call one week before our every worldly possession is picked up by military vanlines for permanent storage while my husband continues to fight a war & I move out of state to remind them I need my final bill revised and how much do I owe them to close the account. They give me the balance, I pay it that day, its taken from my bank account, I call back the next day, told I have a zero balance & account is now closed. I now have 230.00 worth of International calls made from the home on July 14-16th when I physically was moved out of the home. There wasn't even a paper cup left in the house let alone a phone hooked up to make the frickin calls. I call today ripping mad that I get a statement 3 mths later and I'm told, "Yup well those calls were made and your not entitled to a credit". I argue I have military documents proving I moved out and if they failed to shut my service off on the date I requested I cannot verify that a maintenance guy, new resident or maid made the calls to whatever country they claim the charges are for with what is supposed to now be a defunct phone number. "Eeee Yeh, sorry, no credit you have to pay the bill". When I argue I want to speak to a supervisor. He laughs, "Eeeh Yeh, sorry no supervisor". When I demand a rep # and name and Corporate Offices address and phone number, he says to me, " I can't give u my name and I don't have a number for corporate. I can transfer you to legal though to see if your in collection now", then just transfers me and when he does, it hangs up. NICE VERIZON. MY HUSBAND IS RISKING HIS LIFE 16 HRS A DAY SO YOUR PUNK ASS GREEDY IDIOTS CAN LIVE SAFELY IN THIS COUNTRY AND YOU HAVE THE AUDACITY TO RIP A LONG TERM SERVING SOLDIERS INTEGRITY TO SHREDS. I'M FIGHTING AND IM GOING PUBLIC AND SO HELP ME GOD YOU THOUGHT MY SOLDIER WAS TOUGH, YOU HAVEN'T YET FACED THE WRATH OF AN INFANTRYMANS WIFE! | |
| Chuck | 10/26/10 |
I wanted to switch from Optimum Online to Verizon to save a few dollars on their package deal, but the company is so disorganized that one hand doesn't know what the other is doing. They stood me up on appointments three times! I spent not minutes but hours on the phone trying to get things resolved so they wouldn't make the same mistake again. I had them make entries in the log so other people within the company would know the status -- and they still screwed it up! | |
| Ted | 10/26/10 |
| 12/24/09 I processed an electronic payment of $10.92 to TTI National 1/28/10 I called Customer Service. Talked to Frez. I explained that my December payment had not been credited to my account. She transferred me to the Finance Department. I spoke with Vicki in the Finance Department. She told me to fax proof of payment to 866-605-5554, attention Vondra 3/30/10 I called Customer Service. Talked to Louie. I explained my problem. He transferred me to the Finance Department. I spoke with Patience. I explained my problem again. I told her I faxd proof of payment to Vondra.She had no record of my information. 4/26/10 I called Customer Service. I was on hold for 39 minutes waiting for someone to pick up. I asked for Vondra. I was told that Vondra no longer worked there. I spoke with Ybette. She researched the notes on my account. She said that Vondra had approved posting my $10.92 payment to my account. She said it would take 1 or 2 invoice cycles for my payment to be posted. 5/16/10 No credit appeared on my monthly bill. 6/16/10 No credit appeared on my monthly bill. 7/16/10 No credit appeared on my monthly bill. 8/16/10 No credit appeared on my monthly bill. 9/13/10 I received a collection letter stating that my account is scheduled for suspension for non-payment. 9/18/10 I called Customer Service and explained my problem. I was transferred to 888-211-4422 which was supposed to be TTI Customer Service.I was on hold for 10 minutes No one picked up. 9/23/10 I called Customer Service. I was on hold for 16 minutes before someone picked up. Chris picked up and I explained my problem. He put m on hold for another 15 minutes. Finally, Monique picked up. I explained my problem. She said she would get a Supervisor in the Finance Department. On hold for 10 minutes. Ybette picked up. I explained my problem. I reminded her that on April 26th, she told be that the credit to my account had been approved. She said she would get me a Manager in the Finance Department. On hold for 5 minutes. Phyllis picked up. She said to fax proof of payment again (for the third time!). She said to fax it to her attention, Dept 113. Phyllis said it would take 4-6 weeks to review my account! Phyllis also said that while my account was under review that my service would not be terminated and nothing negative would be reported to any credit agency. 10/25/10 Tried to make a long distance call. Unsuccessful because service had been terminated. I called Customer Service. On hold for 9 minutes before Zak picked up. I explained my problem. He said he could not help me, and transferred me to the Finance Department. I asked him to get Phyllis on the phone. On hold for 11 minutes. Tiarra picked up. I explained my problem. I wanted my service turned back on and my payment posted to my account. She said she could not turn on my service without a payment. (Note-the outstanding balance on my account is about $15.00). I told her to post my payment to my account, and I will immediately pay my remaining balance. I asked to speak with a Supervisor. On hold for 6 minutes. Tiarra came back and said the Supervisor was on the phone. She said the supervisor would call me back, as soon as she got off the phone. I gave her my land line and cell numbers. Nobody called me back. | |
| Ed122 | 10/23/10 |
| Verizon is STEALING- yes, STEALING-- they sold me on two droids, then, after they updated my phones were off the 30 days, and installed loads of spam including City Search which tries to get you to subscribe at a fee per month-- including many other apps running in the background -- you can try to kill them, but they auto restart, slowing the performance of the phones to near useless-- this is STEALING my banwidth and my phone computing power and interferring with my phone calls--- yes, the phone is near non-responisve in dialing and shut down or locks up during and inbetween calls.--- I wrote the Frauds Division and the FCC because I cannot get an email address to Verizon-- it's a secret--- maybe they can find and stop them. | |
| Samuel Domingo/ yazmin Linars | 10/23/10 |
| On Oct 21 2010 after porting my cell no. from AT&T to Verizon maybe a week before I decide to have it ported back from Verizon. After this was done I called Verizon Cust. Serv. To get another number on my Droid. I was told that because I had ported the number back to AT&T it constituted an early disconection of the 2 year contract & would have to pay $285., then start another account plus still pay the $285. This is outright FRAUD & EXTORTION in my book so I have immediately file a complaint with the BetterBusiness Beareu!!!! I'm not wasting any time neither should anyone here file file file | |
| D M | 10/22/10 |
| STAY AWAY from Verizon if you don't want nightmares. They are a bunch of incompetents. They will place your order even if you can't get service. I ordered internet 10Mbps to 15Mbps and the nightmare begins.....so watch out for these morons!!! | |
| Patricia | 10/21/10 |
| I too would like to be able to give a negative rating for Verizon. Their representatives are trained to agree with you, take down the facts (changes) and then the reps do whatever is easiest for them. Then we, the customers, have to spend countless hours straightening out their mess. The 800 service rep will tell you one thing and then you go to the local store to carryout your instructions, and the representatives in the store will tell you that the facts were stated wrong and now you spend time starting all over again. I have already gotten so frustrated that I paid the early termination fee on one line and I am in the process of trying to find someone to "take over" my existing account so I can get away from Verizon. It is a shame that the FCC or whomever cannot control Verizon's actions. | |
| S J | 10/11/10 |
| Am so disgusted with the "MOST RELIABLE" (talk about false advertising), I could chew nickels and spit nails. Have had issues with service for over 2 years now, was not going to renew my contract but was told by a Verizon rep if I upgraded the 4 phones on my account I wouldn't have problems. That has been the biggest joke of all, service got worse. Dealing with Verizon reps has been yet another nightmare, none of them seem to be on the same page. I could ramble on about my experiences with Verizon for hours but would not resolve a thing. Bottom line is that Verizon sucks hind tit!!! Maybe we should all spend $5.00 and post complaints on TheSqueakyWheel.com and get this company buried in emails. lmao Steve what about that atty????? My real rating for Verizon i3 - 1,000,000 | |
| joseph delasalle | 10/9/10 |
| I signed for internet service, which was supposed to start on 08/11/2010.it was not the case. I called the verizon tech department and they sent a technician who came and told me that there's a problem with the wiring. He told me that he was going to report that to his supervisor. I waited for a phone call, but no one called me except automatic phone calls telling me that my service is ready to go. After hours of waiting I was able to speak with someone who scheduled another technician to come. the other technician showed up and told me that the first guy never report the problem. Anyway my service didn't start until around the 20th, and was told that I was going to get credit. I never received a credit for it.On 10/08/2010, I called again to find out why i didn't get any credit and why i didn't receive my bill, this was a nightmare. I spent hours back forth from a person to another, sometimes people just hung up. now it's Saturday 10//201, and I have been on the phone since 11 am. the same scenario, I am still waiting to speak with a supervisor. No answer except this stupid music. Is there anybody in this country watching for the abuse of the consumers? I | |
| PC Wingfield | 10/8/10 |
| I have been with Verizon for awhile now. I really feel you let your costumers down. You let a 3rd party charge me for something I did not ask for nor was it in my contract. This advertising SCAM was eval and sneaky. When I tried to keep this company off my cell phone, they would not comply. Your company kept charging me till I had to call someone to get them off my phone. Also I will not pay anything coming from this 3rd party nor will I re-up with your company. I will make a court date if I have to. Your company should never alow some SCAM like this to distroy your customer relations. Sham on you verizon. This will be posted at other sites to warn possible verizon customers not yet knowing of this SCAM! | |
| YOLAINE | 10/8/10 |
| I have only had Verizon for one week. To start i was told they offered Fios in my area so I set a date for them to come out. To my surprise, direct tv showed up saying that Fios isn't offered. Please tell me why I wasn't told that from the begining? To make matters worse, I have no internet or phone service. Everytime I call Verizon I get put on hold for 30-45 minutes and then I'm disconnected. Now I'm being told that I have to wait another week before a technician can come out and fix it. Thus is the worst experience ever and I wouldn't suggest anyone to get Verizon! | |
| Steve | 10/5/10 |
| Every month my 10 year old daughter's phone is charged for data use. Her phone has been blocked from day one for data use. I have to take the time to go to the store, burning my gas, wait to talk to a service rep, show them what is wrong, get it fixed again for credit next month then go back home. Been going on for almost a year. Customer service does their job, I get the credit(next month) and Verizon CS reps say they don't know why it keeps happening on a blocked phone. Well I read the entries on this site and many have problems being charged for things they don't have or haven't used. Verizon after being notified just keeps on keeping on. How many people have these same problems, don't realize it and just pay it. How many pay it to avoid the hassle of dealing with Verizon. How much money is Verizon making from interest on money paid before crediting it back to the customer or for people just paying to avoid the hassle? People, my time is valuable as is yours. Needless to say, gas isn't cheap either. Whether in person or on the phone or internet, it is costing you time and money. I am in the process of finding an attorney to see if there is enough probable cause for a class action suit against Verizon and it's affiliates. I hope everyone who has posted on this site will back me and also notify "friends and family" of this. It will take a lot of people to file a suit with any hopes of winning. Get all of your time, costs and losses documented and get prepared. Hopefully we can prevail. It is time everyday people show these big Corps. we won't be walked on anymore! | |
| Yameen | 10/5/10 |
| I am a very good example of the worst and bad service of verizon FIOS, i 've recently switched with verizon bundle, in first week of Sept and i called them because i was facing prob in my package, Can you imagine that how bad service of their employee providing to their cust that i canceled whole deal in less than a month... great job verizon, the owners working great and hard work to be a number one in the nation but they dont know some people are not working hard in the company and they just let their cust go without saying a singl oppology word and they dont even offer you to talk to their supervisor may be regular associate has a tied hand, that is really Wow service. A little part of coversation is, "Verizon is not providing me the package what the guy offered me, lady says sir, i can't do anything thats all was set at the time of purchasing, but guy told me diff thing, let me check lady says, sir i can give you a credit for 1 chennel, i said that was not offered to me at the time, and i said ok i am not a rude person and i just wants to keep maintain my record for not being rude so better is that you cancel that whole deal and she said ok just a moment and after 1 minute she just gave me disconnection reference number...Good job Verizon & Good Luck | |
| Roger Panozzo | 10/2/10 |
| Verizon customer service representatives are either under-informed or mis-informed, or deliberately un-truthful when you inquire about services. You think they will follow your request, however they do what is best for their finical gain. They say your message may be recorded however if it's not in their favor there is no record or notes noted on the request. I requested a change to my service the firsd day of the new billing cycle since I new and was also aggred on with the Virzon rep. However, my change was completed on the last day of the billing cycle which I figure cost me appx &30.00 extra. I am sure it was a mistake only (YEA RIGHT) I talked to a Virzon supervisor be she did not care that they did not follow my request. Not a lot of money by it"s the pricipal. After 10+ years no longer a loyal Virzon customber. One more thing the supervisor has no number for her boss. Typical greed and shyster strategy. | |
| Jess Rabinowitz | 10/2/10 |
| Verizon is ripping off it's customers over the last week of their minutes usage calculations. If you have a call that is from "OUT OF YOUR AREA" it gets caught in their "SWITCHING AREA" until after your cycle closes. When you check your minutes used via internet or *MIN, it is only an estimate. You would only know that, unless you click on a tiny little question mark at the bottom of your minutes used on the internet, or I am sure burried in 12 pages of leagaleeze about your account. They are purposely feeding you wrong information about your account in order to get you to go over your monthly limit of minutes. I am sure Verizon Customers will be part of a CLASS ACTION SUIT, once some lawyer reads this. They probably don't care, as they can make more money by overcharging people, than they would in settling a lawsuit. I have been a faithful Verizon Customer for 13 years and have spent at least $15,000 - $20,000 with them. I just got off the phone for a $43.00 overage, due to misleading estimates, and Customer Service Supervisor Theresa in Rancho Cordova, decided to lose a customer, rather than reconcile my account. I wonder how many other Theresas are out there, making these types of decisions, on behalf of Verizon? Not a very smart business decision, as I will cancel my account as soon as possible. Hopefully, others will realize, what is going on at Verizon, in regards to their "Minutes Used". | |
| Anthony mason | 10/1/10 |
| verizon is giving me a headache.they are charging me for a address i wasn't staying at.this is really crazy.i really hope you fix you'll all customer services if not you'll will lose a lot of clients. | |
| tee | 9/29/10 |
| you guys are really bastards you let go Nortel Networks from USA damn you you like Verizon company you are the worse thing in this country, i will never recommended to you to anybody, damn the day i became your member, WHY YOU LET GO NORTEL NETWORKS WHY. | |
| Lorraine P | 9/29/10 |
| I called Verizon last week to dispute a charge on my phone bill. That afternoon, someone called to say that a repairman would visit my home the next day for FIOS installation. When I said that I had not initiated any request for that, they said they would cancel it. The next morning, I had no dial tone, and my phone is out of service to anyone who calls. Verizon "customer service" says my phone is switched to the FIOS network. But my home phone is still connected to the copper landline system.. Numerous phone calls to the 1-800 number get me connected each time to a different person, who each have a different explanation, and promise to fix my phone service. It has been 6 full days, and my phone is still not working. I have used up all my cell phone minutes talking to Verizon agents. | |
| phillip | 9/28/10 |
| Verizon has had me in circles for 2 + yrs. -- My copper landline home phone was displaying (and still is ) the wrong name . After 2 yrs . of complete unwillingness to help . Over the past 2 yrs. I have run across a few reps that have attempted to help or at least I believe they did . I gave in this month 09/10 and asked for a new number and got one --SURPRISE -- I now have a NEW name yet again -- Their excuse is other carriers data bases -- After much investagation -- Verizon allows customers to leave with their verizon number and go to say --- Comcast resulting in that number now in Comcast's database , Once that Comcast customer terminates service - the number is back up for grabs and you or I get it Again this should not be verizon customer's problem . We pay for a service in which mine includes caller ID --I pay faithfully Which is my part of the bargain including mind you Caller ID which as agreed should project my name --As I see it verizon has breached the agreement. There is nothing else I can do obviously ,short of getting rid of them .GOD help them should this example and any others combine for a class action suit -- for I promise I would like to be there with bells on . Good Luck Everyone --- WARNING TO THOSE THINKING ABOUT JOINING VERIZON -- DON'T DO IT !!!!! | |
| Phillip | 9/28/10 |
| In addition to previous post -- I decided on the new number to get it fixed -- it didn't Earlier this year we had a death in the family I attempted to call a distant relative to inform them so they could attend . They did not recognize name on ID so they ignored it , resulting in them not attending the funeral -- Later once they got the news they were livid and so were we. Verizon could give to sjakes in regards to caring RUN FAR AWAY FROM THEM | |
| verizon | 9/28/10 |
| Every corporate person at Verizon needs to resign! !!! I want and will talk to the CEO! He sucks at his job and is running this company into the ground! | |
| Gordon | 9/27/10 |
| I have had Vz HS DSL (768/128k)since 2007. It took 3 years to get them to come out and find out why, even though I was told each attempt at signing up for service I was able to receive DSL service, only to find that I couldn't. It was laughable! I'd get the "activated turn on" phone call, connect my equipment, do a speedtest showing (128/13k)and within minutes receive a call informing me I couldn't get HS DSL. Finally after 3 years of this and 3 attempts on the forth attempt and them stated "they fixed the issue and I could get DSL now" I told them I wasn't going to spend a second or a penny of my time or money to return their equipment is they were wrong and lying. A VP sent out an old schooler who found the loop issues that were pushing out my footage, corrected and it I had excellent service for almost 3 years without a single TS call until this August, then it went to pot. Since August 3rd 2010 I have been in Vz hell. I has originally signed up for the Price For Life package @ $14.99/mo for 768/128k service which was advertised as a 2 year min contract and the price would never increase (I have all the screen captures to prove it). Speed when to pot and 54 hours later of calls to DSL TS in India & Phillipeans with people I am more knowledgeable then and who can't be understood much less care, my "connectivity issue" was resolved. It turned out they were changing port assignments and broke my connection and all the while blaming me and everything except what everyone knew was the problem, the Central Office and my port assignment. That was August 8th 2010 after my service had been "temporarily disabled" due to account issues and I've never missed or been late on a payment in my life or with Vz/Bell Atlantic since initially getting the phone service back in 83'. Since August 8th the last two weekends my service has been "temporarily disabled TWICE" without cause or explanation and more hours have been added to the frustrating TS gambit of BS you must go through to get it "re-activated". Temp password, disconnecting modem from router and directly to computer, reconfiguring modem and email, then tear it all apart again and reconnect router back into the system. When I asked WHY is this happening the rude TS keep saying they don't know and hang up on me! Offshore Internet support was a HUGE MISTAKE. Local techs have fixed my CO port issues THREE times now and even checked my lines, including the modem functionality, from the modem to a pole 1/4 of a mile away and switched TWO pairs, one at my pole outside and another down the road to see if that made a difference and it didn't because it was the port assignment that broke the connectivity. They knew it but said they just had to go through the motions to prove they looked at it and told me they knew it wasn't issues on my end. Now the denial of service issues for the last two weekends and endless lies and rudeness from the offshore TS personnel. Fast forward today 9/27/10 and after 2 1/2 hours with adv. DSL TS I'm finally getting closer to an answer to the "Why, Who & How?" this weekly denial of service issue is happening BUT they won't share the email logs with me for legal reasons they claim (the email password being changed is what they are telling me now is the reason I'm getting the denial of service garden wall screens and no further internet access beyond that, but I have just been plugging in the new temporary passwords they've supplied for the last 3 DOS issues this month and not changing anything). Something smells rotten in India or the Phillipeans or Vz corporate. Is this an attempt by Vz to make Price for Life customers who are now reaping the benfits of signing up under those T's & C's to quit because Vz percieves it is losing $$$ OR are the Offshore DSL TS people trying to disrupt service to make themselves relivant and justify their continued importance because it is BLATANTLY OBVIOUS someone is tampering with my account causing these unjustified denial of service issues I'm having every weekend. I guess I'm the bad guy now because all of the sudden my service has become crap and I'm calling for support and I shouldn't be, huh? I've been keeping a detailed log of contact and screen captures to document this for my local Attorney Generals Office of Consumer Protection because they are VERY interested in this case because of the aspects listed above. I've complained to the FCC once and am ready to add the BBB and the AG of CP to the list of folks I will be sending this documentation to for review and action if it doesn't cease and desist without except immediately. It's a shame that folks have to resort to this level of babysitting, hiny wiping and bird-dogging a supposedly professional organization like Vz, but it is what it is and if this is what must be done to make them honest, then so be it. Vz sure doesn't have any problems with my money though! Grrrrrr. | |
| The mess between mail in and Store exchanges | 9/27/10 |
| Verizon sells you an inferior phone. It breaks. You want to walk into a physical store and get it replaced right away. THEY TELL YOU TO MAIL IT IN. It is a mess. What company will not allow you to walk into a physical store and get a new phone if it is their own fault they break? They tell you to order one in the mail and they will ship it to you and then mail the old one back. This is SLOW In 2010 and only an out of touch phone company would not allow you to walk into a physical location to get a new phone WHEN IT IS THEIR FAULT THAT IT IS BROKEN. I HATE VERIZON. | |
| John Burnett | 9/27/10 |
| I simply wish to speak with anyone within customer service org who can provide a call-back telephone number. I grow tired of non-accountability and find this to be an oversight issue which needs to be addressed at the executive level. Thanks | |
| John Hopkins. Technical Support. Verizon Gen. Manager dept. | 9/26/10 |
| what have you done Verizon, what have you done, we believe that you was the best telephone company in the whole world and having you since years and years and i was so happy to have all the Verizon Services, but we all DISAPPOINTMENT you all, you fail completly and for us you are nothing, and simply reason why, because you as a bigger company let others taking over Nortel Networks, you wanted know something the deal when you Verizon Avaya and Nortel was in the court house, the deal can be like this OK AVAYA CAN DO THEIR TELEPHONES AND SYSTEMS, NORTEL NETWORKS CAN DO THEIR TELEPHONES AND SYSTEMS AND WE AS VERIZON WE ARE THE DISTRIBUTORS, AND NORTEL NETWORKS STILL MANUFACTERS THE NORSTAR SYSTEMS AND THE NORSTAR TELEPHONES AND AVAYA THE SAME THING AND TOGETHER CAN WORK IN AMERICA AS A TEAM, AND IF SOME CUSTOMER WANTS TO USE AVAYA SYSTEMS AND AVAYA TELEPHONES OK THAT CUSTOMER HAS AVAYA AND IF THERE IS ANOTHER CUSTOMER WANTS TO USE THE NORSTAR SYSTEMS AND THE NORSTAR TELEPHONES OK THAT CUSTOMER HAS NORTEL NETWORKS AND TOGETHER NORTEL AND AVAYA CAN WIN THE VICTORY, but you doesn't conciderated to all of us, how many people in America still using all the Norstar phones systems and the telephones and the are so happy with them because everything was good all this years damn you if you not considerate Nortel Networks once more in United States of America, you can change your mind, why in the name of Jesus Christ you eliminates Nortel Networks why, you better do something before the end of this year 2010, AND ONE MORE IMPORTANT THING, STILL SEPTEMBER 2010 AND ME AS MANAGER WORKING FOR YOU SINCE MANY YEARS AND BE LOYAL TO YOU, AND RESPECTING YOU AT ALL TIMES WE WANT YOU TO DO SOMETHING I KNOW THIS IS SOUNDS VERY STRONG AND MAYBE DIFFICULT FOR YOU BUT NOT DIFFICULT FOR GOD, STILL IN SEPTEMBER 2010 GO TO THE COURT HOUSE OR CALL THE JUDGE OR DO SOMETHING TO BRING BACK NORTEL NETWORKS TO AMERICA AND TELL TO AVAYA TO GIVE THEM BACK THEIR PORFOLIO AND LET NORTEL NETWORKS DOING THE NORSTAR SYSTEMS AND THE NORSTAR TELEPHONES AGAIN AND RESELLING THEM AGAIN, AND ERAISE FROM THE INTERNET, WEBSITES, THAT ALL THOSE ANNOUNCEMENTS THAT ALL NORSTAR SYSTEMS AND NOSTAR TELEPHONES WILL BE MANUFACTER DISSCOUNTINUED AND CHANGE IT TO WE ARE GOING TO WELCOME NORTEL NETWORKS IN AMERICA AND THEY ARE GOING TO MANUFACTER AGAIN ALL THE NORSTAR SYSTEMS AND ALL THE NORSTAR TELEPHONES BEGGINING OCTOBER 4, 2010 AND MAKE A BIGGER ANNOUNCENT AND NOTARY ALL THE STATES, COUNTIES, CITIES, please dont let go Nortel Networks from America give them second change, so if you as a Verizon coorporate wants God hear your prayes and giving you support when you needed dont let go Nortel Networks with the empty hands, but if you have to choose, choose Nortel Networks, you know Nortel Networks is in the market since over 100 years ago, Avaya doesn't know what they want Avaya doesn't have the foot down, Nortel Networks have the talent and the encouragement from God to all of us the American nation. So think about it very deeply because for my personal opinion and as a General Manager in Techinical Support with you Verizon serving you since many years ago until now and as a American that i am I DON'T TRUST IN AVAYA AT ALL. SO YOU STILL TIME TO BRINGING BACK TO AMERICA NORTEL NETWORKS. | |
| NOEL TRINIDAD. GEN MANAGER OF COMCEPTOS INC. | 9/23/10 |
| HI GUYS HOW YOU ALL DOING? I HOPE EVERYTHIN OK WITH YOU ALL, THE REASON I CONTACTING TO YOU VIA INTERNET IS BECUSE I WANTED TELL YOU SOMETHING IS BOTHERS ME A LOT, IM WITH YOU GUYS SINCE VERY LONG TIME, AND THE TELEPHONES THAT I STILL USING IT IS NORSTAR MERIDIAN M7310, M7208, M7324, T7316E AND I HEARD THAT NORTEL NETWORKS SELLING PART OF THEIR BUSINESS TO THAT COMPANY CALL ''AVAYA'' AND AVAYA SAID THAT THEY WILL DISSCONTINUED ALL NORSTAR TELEPHONES EQUIPMENTS INCLUDDING THE NORSTAR PHONE SYSTEMS AND THE NORSTAR TELEPHONES ON OCTOBER 4, 2010, IS THAT TRUE? NO NO, NO WAY GUYS YOU KNOW HOW MANY PEOPLE IN UNITED STATES STILL USING THE NORSTAR SYSTEMS AND THE NORSTAR PHONES INCLUDDING MY SELF? THAT'S NOT FEAR, WE NEED NORTEL NETWORKS TO REMANUFACTER THOSE NORSTAR EQUIPMENTS AGAIN, AND ANOTHER THING, WHAT THE HELL IS THAT THE AVAYA WANTED TAKING OVER NORTEL NETWORKS? WHO ARE THOSE PEOPLE WHERE THE HELL THEY COMNG FROM? NO, I WILL NOT GOING TO CHANGE MY NORSTAR SYSTEMS AND MY NORSTAR TELEPHONES BECAUSE THEY WANTED DISCONTINUE THEM. I DONT THINK SO, I BEEN USING THE NORTEL MERIDIAN TELEPHONES SINCE VERY LONG TIME AND NOW THIS, PLEASE GUYS DONT LET AVAYA TAKING OVER NORTEL NETWORKS PLEASE, IF IS NESSESARY IF NORTEL CAN BUILD THEIR COOPORATE OFFICES HERE IN AMERICA THAT WILL BE GREAT AND YOU AND NORTEL NETWORKS CAN WORKS TOGETHER AS A TEAM, WHAT DO YOU THINK? NORTEL&VERIZON NETWORKS, AND NORTEL CONTINUE MANUFACTERING THE NORSTAR TELEPHONES AND SYSTEMS SPECIAL THE TELEPHONE M7100 M7208 M7310 M7324 T7100 T7208 T7316 AND T7316E AND THE SYSTEMS 3X8 6X16 AND THE OTHERS NORSTAR SYSTEMS, SO PLEASE DONT LET AVAYA WIN THIS CASE, IM SO SO SO UPSET ABOUT THIS SITUATION, WE LOVE NORTEL NETWORKS, THEY ARE BRIGHT AND ITS BEEN YEARS AND YEARS AND YEARS IS BEEN IN THE MARKET AND YOU KNOW THAT GUYS, THE HELL WITH AVAYA'S PEOPLE, WE WANT NORTEL & VERIZON NETWORKS TOGETHER AS A TEAM AS A FAMILY. THANK YOU | |
| Faithful Customer Changing Faith | 9/23/10 |
| (spoken in the old Master Card TV commecial ease) FIOS internet customer for 2+ years. Faithful paying customer for 2+ years Happy with service 2 years ISP service goes down, fails for 6 months.... Getting decent (not even good) customer service when you NEED it, must be PRICELESS because it can't be bought at Verizon. For anyone thinking of being a FIOS internet customer, take a roll of the dice to see how long you are happy until you NEED them...then do not be surprised to be insulted and ran around and around and around, and oh ya, it's your incompetence, they have no issues if you ask them. Sincerely, IT professional for 30+ years, changing faith and heading to a new ISP | |
| Charity Berrios | 9/22/10 |
| Verizon sent me a notice yesterday that if I called in and got information on FIOS they would activate a $5.00 (attached) Subway card. So I called in, and noone at the # that was provided in the flyer knew what I was talking about. They transfered me around a few times to different #'s and I never got anywhere with it. Its false advertising! I am contacting the BBB. They SUCK. | |
| Freddytown Fugger | 9/21/10 |
| I was with Verizon and left them to go to Comcast. Comcast was a bigger joke then Verizon. Stupid me I came back to Verizon after they offered me a deal I couldn't turn down. Needless to say, I should have stayed away. There customer support team acts like they are on crack. They have no idea what they are doing and it would help if they spoke english so you could understand them. | |
| Larry of Granada Hills CA | 9/21/10 |
| Only rated 1 star because there was nothing lower! I had ordered FIOS - It is scheduled to be installed Sat 9/25/10. My DSL was disconnected 9/18/10. None of the over 50 people I've spoken with in the last 4 days can tell me why. A tech was scheduled to go to my house today to get the DSL working again. He just called and said because I have a pending Fios order, he can't do anything. Customer Service (and I use the term VERRRRRRRrrrrrry loosely) now says the same thing. I wanted to postpone my order and have my system back to what it was. "I don't think we can do that". If they were truely concerned about their customers, their computers and foreign agents wouldn't be randomly transferring calls to closed offices or hanging up on us. I've spent over 10 hours on the phone in 3 1/2 days trying to get this situation resolved, but no one seems to care. A few sound genuinely concerned, but they put you on hold and after 10 - 15 minutes, the call disconnects. PLEASE GIVE ME BACK MY DSL AND LET ME TALK TO AMERICANS THAT CAN HELP! | |
| Linda | 5/1/10 |
| It is a sad day when CEO's get merit pay and their company can't even keep accounts organized when someone has more than one. It is so sad that they do not care about their customers or the service that the customer pays for but is not provided. Customers with critical health issues should be able to depend upon the service in case they need emergency help. I only hope my medical conditions don't flare up when my service is suspended. I have been a customer since 1991. My accounts are constantly being shut off because the billings come 1 - 7 days before they are due and usually 2 months billings come 7 - 14 days apart. I even have been shut off for not using a service I have been paying for. Since all the company cares about is money, it makes no sense to turn off a paid for service because it has not been used for awhile. | |
| P Johnson | 4/20/10 |
| Customer service reps tow the line. The response for correcting landline problems is deplorable. | |
| nancy ramirez | 4/29/10 |
| My name is Nancy Ramirez I have HAD cell phone service with verizon in the past , Verizon employees listen in on conversations route my calls to a third party without my concent. Now there doing this with a pre- paid verizon cell phone. This is an eligle act and a violation of my privacy among other things there braking the law if this continues to happen I will go to the media and have this world wide known. I am tired of having to change my number just to have the same thing happen to a new phone and a new phone number , over and over again.This will be the only time I address you with this matter my next step will be the local news stations.TAKE ME SERIOUS | |
| Denise | 4/21/10 |
| I have had the most horrific experience with Verizon. Your customer service is a JOKE! I have had nothing but trouble with my service for the last 7 days.. ranging from no phone service.(no dial tone and can't call out... and then we go to can call out but phone doesn't ring and now we are at the point, can call out but everyone who calls gets the recording that the phone number has been disconnected or changed.... TV with no guide only shows no programming and internet that does not work at all. I have even had customer service reps tell me the reason I have no service is "because of non-payment".. what a lie to tell me as the customer but relay the message to one of the 3 techs that have been at my home in the last 7 days. My bill is current and just got a bill from you yesterday (which shows for only 1 month due) I would like to hear back from someone to get this resolved. I know I have options... complaints with the BBB, FCC and a Presidential Appeal...even considered going on TV, NBC 12 on your side,,, get the Local TV station involved and reach out to the consumers, buyer beware!!!! I really cannot believe how awful you treat long standing customers, maybe I should get rid of my cell, and your bundled package... maybe that is the answer to getting this problem resolved. Just to let you know I called in at 10:54 and have been on hold the entire time,, the time now is 11:39... In the last 7 days I have called approximately 21 people in which I might say all failed to make everything right. I have been hung up on, transferred to departments that do not handle what I need, even had a customer service rep, talk back to me... really bad!!!! | |
| Jacque | 4/23/10 |
| I had service installed in December of 09. All three: high speed internet, FIOS tv and digital voice.... fromt he beginning it was horrendous! That should have been a clue. Long story short, I stuck to my guns, 7 reps and over 2 and a half hours... well, so I thought... turns out they disconnect between midnight and 5am Monday through Friday, something I was never told. They also tell you they wont send a tech out to remove the equipment - WRONG!! Stand your ground!! I have the call scheduled for tomorrow, I also scheduled COMCAST to come out and INSTALL NEW SERVICE. I hope they show up at the same time!! I will video tape it and post to YOUTUBE! Talk about poor customer service! One rep told me he wasn't going to debate it with me... Remain calm, but stand your ground. I refuse to pay a service call fee, or a disconnect fee. Verizon needs to have ALL of their "Agents" retrained! They all apologized, I dont want your apologies, I want the service and respect I'm paying hard earned money for, not ignorance, or disrespect. | |
| Harry Martin | 4/27/10 |
| Verizon has no service, main cables are down in my front yard (2 1/2 )acears. 5 phone calls and you are right ,no dervice .They will not put them on the polls | |
| Judy | 4/27/10 |
| Verizon is a nightmare!!!!! I have had service for a little over 2 months and I have made approximately 15 calls to customer service due to problems with either phone,voice mail internet, cable or billing. I have asked to have supervisors call me back several times and have NEVER received a return call. As of today, I still am having issues that are still not resolved. I so regret going with Verizon. The wait time to get through to a representative is unbelieveable and then NONE of them can ever resolve your issue. The customer service is the worst I have ever had with any company. They lease a lot to be desired. | |
| Michael | 5/3/10 |
| Yes, Verizon is a nightmare. I need a change to my home land line telephone service so I called the 1-800-Verizon, followed the numerous prompts, finally got a human being who transferred me to another extension and before the connection was made, I got disconnected and had to start all over again. That happened 5 times in a row. Verizon sucks! | |
| Jessica | 5/3/10 |
| Verizon is awful. I signed up for triple bundle (tv, internet, phone) on December 2, 2009 and was quoted the price of $99.99 a month. For starters my internet did not get installed and working until the middle of January. Unacceptable. Then the problems with my bill started. Apparently it takes up to three billing cycles for Verizon to get their act together and put all services on the one bill. During that time you're billed whatever the individual cost of the service is. Again, unacceptable. Well here we are in May 2010 and my bill still isn't straight yet. Every month I get a bill for a different amount, and every month I call and fight it out with the reps. It's always the same story. Some poor rep doesn't have any answer to why I'm being overcharged, so I get transferred. Then the line either gets disconnected (shocker), or I get another rep who also has no idea what is going on. I will be leaving Verizon very soon and will NOT be paying the disconnect fee. | |
| John Turchetto | 5/3/10 |
| Verizon is about to lose a good customer because they simply won't take care of a minor problem. I'm so tired of dealing with Verizon Customer Service. Getting put on hold, getting lied to, never can talk to the same person and told someone would call me back and it never happens. Nothing but a run-a-round!! What a joke!! I resigned a contract for two years and bought 4 new phones. Within 2 weeks I had trouble with two of the phones, touch pad didn't work and phones won't hold a charge. I was put off by the Verizon Store located at 9425 W. Tropicana Ave. Suite 103 Las Vegas, Nevada. Now after three months, I still have the same problem. After visiting several stores and several phone calls to Verizon. I've been lied too and no store will take care of this problem. To top it off, the Verizon store listed above sold me a used phone. They sold me a used phone and renewed a contract without disclosing this was a used phone.UNREAL!! I've been told twice now that a supervisor would call me back. I've never heard from anyone!! If this problem is not solved to my satisfaction I will canx my contract. Actually Verizon broke my contract by selling me a used phone. I also will go to the media. I have been a customer for 5 - 6 years and have never been treated by a company like this.. | |
| linda | 5/5/10 |
| This is not a billing or poor service complaint. BUT watch out when you try to have your deceased husband's name removed from the account and yours added to continue with Verison. I was told I would have to mail a death certificate and pay $25 to have the name taken off. That was more than I had to do to get survivor insurance benefits!!! I tried to explain that I wanted to drop my cell service and continue with my husband's, in other words, I would be a new customer. "Yes, I understand, but you must complete the other requirements and then we can instate you." How much to leave his name on it? nothing How much to quit Verison? nothing I quit and will continue paying to my carrier. Stay and pay, leave and save? Some decisions are sooooooooo simple. | |
| Elaine Applegarth | 5/6/10 |
| I've been a customer for almost two years. I went into the store due to a bad screen on the phone and needed it replaced. While in the store the sales person convinced me it would be to my benefit to renew early and just get a new phone rather than paying the $50.00 for the replacement phone. I informed the sales lady I wasn't sure which phone I wanted, she said no problem you have 30 days to return it. Forgetting to inform me that there was also a limit to the minutes used. Meanwhile she is writing up the new 2 year contract and asks me if I wanted to continue with my v-cast. I informed her I never signed up for that... she said it's been on your bill for the past 10 months (14.99 a month). I informed her I didn't receive a paper bill and I'd been in a work injury (which caused me to become immobile) since May, while the v-cast was added in June. She assured me this was not a problem, that customer service would see it was never used and would correct the charges. I asked her if she could help me handle that, she said she could not. After using the new phone for 28 days I wasn't to pleased with the reception and thought I'd like to upgrade. I live several miles from the location and am still on disability so getting out isn't always easy. When I went back to upgrade she then said well did you go over your minutes. I thought she meant the minutes on my plan... I never go over... she said oh no, you only have 400 min and or 30 day. I reminded her she never informed me of that, she said it's on the receipt. I'm still wondering why she verbally informed of the 30 days but left out the minute usage. She said, she would check with her supervisor, who had been listening the whole time, but didn't think he would approve it. The upgrade was a special that was on the promotion which meant they would have to give me a credit. She was right he refused the upgrade. I wasn't at all happy leaving with the same phone. I then decided to contact customer service to find out how to resolve the extra charges that had been placed on my bill. After waiting almost 20 min on hold I explain to the rep what had happened... he said he could credit 3 month but that was all. I asked for a supervisor, he placed me on hold then came back said he was transferring me, I said ok, while waiting which was about 15 minutes longer I was disconnected. In frustration I called back, I had to go through the whole thing again, He said the same thing 3 months is all he could do. I explain my disability status, Informing him that because I didn't receive a paper bill and had been in financial distress I thought the higher bill was due to a late fee ( which it hadn't) so I never called to check. After weeks of Workers Comp Lawyers, Disability Dr.'s and much pain, the last thing on my mind was calling the phone company. He then switched me to a supervisor which told me he would submit a 6 month credit but that was all he could do. I was satisfied with that. I get a call today with my amount due bill, 5 days later, realizing they never gave me the credit,I called again. I first talked to one rep who said 3 months is all they could approve I informed him I was already told he would submit the 6 month credit. He said no nothing had been submitted and no all he could do was 3 month's. I again asked for a supervisor and by this time I was pissed and not very kind. After explaining again to the supervisor( I guess he didn't like my frustration ) said sorry your not getting any credit at all. He said is there anything else I can help you with needless to say I hung up! Isn't promoting great customer service false advertising, when clearly, with as may people as I'd talked to, not one person proved good customer service and the issue is still unresolved and I'm still using a phone I'm not happy with. Elaine Applegarth 30300 Antelope rd Menifee, Ca 92584 951-239-2711 | |
| Amy Upchurch | 5/6/10 |
| I have had this "service" for 6 weeks now and pretty much have had all of the above happened. Has anyone had any luck by calling the corporate offices and making a formal complaint? | |
| Carol | 5/7/10 |
| Your associates have poor customer service standards. I liked the actual phone service. however, any billing problems even those created by your own associates are laid at the feet of consumers. Shame on you Verizon associates. It is time for you to act with integrity and a clean sense of appreciation for your customers. We want your service and we want to be treated equitably, honestly and fairly. When you refuse to hear us when we file complaints you loose us. You need not take complaints personally only take the responsability personally. You may be a big company but you are only as big as your customers support you being. I left you because you failed to listen and act on an easily resolved problem created by your company. So me and my puny little account are doing business with one of your compettitors. This is the second time you have lost my business and it will be the last. Have a great day, and please learn from your mistakes the rest of us are tired of your shinnanigans. | |
| kk | 5/7/10 |
| Stop being an advertiser of Sun's. Political statement of SUNS against the SB1070 bill is uncalled for. Stop the illegals from invading the U.S.A. | |
| Ava Wilson | 5/8/10 |
| Your Rating has from one to five stars for Verizon...how about negative zero stars!!! My phone service was discontinued without my authorization and I have had no residential service for days. In the meantime, I have spent hours on my cell phone, using unnecessary wasted minutes that I have to pay for, I've been given the run around, listening to Verizon lies!!! I was told by a Verizon representative that my phone would be on by last night, and guess what...NOT!!! I was told today that the order was scheduled for Monday. So who cares how long my phone is off? They don't hesitate to send the bill though, and the majority of the time with extra charges that shouldn't be included!!!A great number of people just don't take pride in their work. It's all about a pay check! I often wonder how they would feel if these situations happened to them. My guess would be they'd be RAISING HELL!!! I see why so many people switch phone services. They have good reason. | |
| Monica Ortega | 5/12/10 |
| I received a letter from Verizon saying my phone was up for an upgrade so I went into the Verizon store to get a droid. Since they had a million signs up for buy one get one free I requested that deal. They REFUSED me service! They said my account said nothing about an upgrade. They wouldn't even sell me the phone full price! Once I reported this to Corp. they said the Store Manager said I got there at closing and that was why he couldn't do the sale. I got there at 5:45, right after work, they close at 8!! They offered to let me purchase the deal over the phone so i wouldn't have to go back ionto the store, I said I would have to talk to my Husband and call back. When I called back to ask the details I asked if they would be willing to just cancel our account and waive the fee. They said no. Upon that I agreed to get a deal they offered me to make me "HAPPY" about the "misunderstanding". The day before I was suppose to receive the new phones I get a phone call saying the order was declined and they could not sell them to me anymore!! I specifically said "So your refusing me service again?" theyre reply was "Your notes say you wanted to cancel so we can't sell you these phones. We can sell you only one and it will be an old version of the droid, not the new one you ordered." Who are these sales people to tell me what I can and can't spend my money on? If my phones are up for an upgrade shouldn't I be able to get one? If corp. fails you where do you go? Any suggestions??? | |
| Ellen G | 5/13/10 |
| I was satisfied with my service until I changed to the Triple Play Bundle, then my nightmares started with my billings. I have yet to get it resolved. I just called today and did not get anything resolved. This has been going on for the last 4 mos. I was referred to the Retention Dept. last week, only to be told today that there is no such department anymore, the service rep is the Retention Department. The billing was no problem when I only had phone & the internet, but when I added Fios TV all hell broke out. Their new billing system is a joke and very confusing. They do not list the price for the 3 bundle service, everything is charged a premium rates, then given credit, and my internet and FIOS TV are charged seperately for the total amounts. I am ready to cancel my services with Verizon and I don't think I should have to pay the cancellation fee since they changed their billing procedure and make it very difficult to understand. I think this was done on purpose and they are overcharging everyone. | |
| James Makoetla | 5/13/10 |
| On 4/12/10 I moved from 1800 North Oak St. to 4435 N. Pershing Drive Arlinton, Va. A week before I moved, I called verizon to install a new telephone service at my apt. One of the customer service reps told me that at 4435 N. pershing Drive FIOS service would not be available. She advised me to opt to verizon internet service. It sounded like a good idea to me and I agreed. When I arrived at my new apartment, telephone was not installed in my apartment. I had to make several phone calls to verizon for a week before technician came. When I left North Oak St. I had not yet receivd the bill. I received quick bill summary on 5/09/10 followed by telephone interuption. This is WRONG for them to do so. They sent this quick bill summery together with charges due by May 27, 2010 and they interrupt the service on 5/13/10 without a proper notice. this is bully! I request the CEO to stop them. What I have also learned from verizon is that they have no respect for the customers. I don,t understand why corporate office should tolerate this kind of behavior? I have a senior citizen who has health complications in the house and needs to talk to her Doctor from time to time. When I tell them, they don't even want to listen. CEO I urgently need your help. Thank you for your help in advance. James Makoetla tsuibila@yahoo.com 703-243-9321 | |
| Joe Smith | 5/14/10 |
| Verizon does not put the customer first, they hide behind endless answering machine loops. Do they really care, time to switch to another company........ | |
| Catherina Madormo | 5/14/10 |
| I WAS a Verizon customer for 30+ years. In March of this year I cancelled by land line account after they missed 5 service calls in a 10 day period, and cost me 2 days pay. But, I kept my cellular account. The cell phone bill came and I paid it on line, as I had been doing for quite some time. Little did I know that when you cancel one Verizon account and pay via your 1 bill account the payment doesn't automatical | |