140 West St. New York, NY 10007
(212)395-1000
Reviews For Verizon Communications Inc Corporate Office
Veronica  | 1/23/12 |
| the worst experience I've had, it's overpriced and their customer service is still worst, Verizon is a thief with license, I made a duplicated payment and they are giving me the run arounds to give it back, there is no one to talk to, everyone that answers gives you a different story, I have spoken to John, Laquita, Peter, Dawn, Jennifer, they do not care at all. | |
| Cory | 12/12/11 |
| For your information, the number for Verizon billing and repair is 1800-483-1000 for business accounts, 18004832000 for Business support, and service, 18004833000 for account services, 18004834000 for billing resadential 1800-483-5000 for business accounts billing and DSL repair for all accounts, and 1800-483-6000 for DSL Support. When you get someone on the line in support or repair, ask for level 2 support, if they can't help you, for DSL problams, ask to be Transfered to the Verizon Network Operations center [NOC] | |
| johnnytwodog on Government Account | 12/9/11 |
| I've had Verizon since the late 90's when they had the "Can you hear me now" guy on advertisements. The cell phone coverage was the best. In the mid 90's AT&T had the best coverage, but Verizon surpassed them. The bad news is that Verizon bests and surpasses the competition at LOUSY customer service. Bad, rude, lyin, cheatin customer service. They have changed my plans, upped my fees, and plain stole. They used to offer a North American Plan that included Mexico. When I first used it in Mexico, the plan ost was very reasonable. But a year later they changed my plan, and I ran up a HUMONGUS bill. After being on the business end of an IRATE customer, they reduced the bill by about 75%. Since it was less than what the air time would have been on AT&T, I paid the reduced bill. But, had they been up front and notified me about the changes, I would not have been using the phone as much, and would not have run up the air time. I had an emergency back in the US, and was calling more often, but would have been more prudent. I kept track of the minutes, and thought I would be good with he bill. Man was I shocked and pissed when it came. And yet, I stayed with Verizon because of the product and the coverage area. I travel constantly and need to keep in touch. AT&T is starting to catch Verizon in coverage and 4G. AT&T has to, because Verizon now has the iPhone and can steal AT&T customers. I was real close to switching to AT&T 6 months ago when I renewed my plan. If it were up for renewal today, AT&T would be a no brainer. I signd up for Verizon unlimited data a few days before the deadline. I did not have a smartphone, but newI'd get one sooner or later and did not want the data fee trap. Well I got my smart phone two months ago, and when I di | |
Sharon Watson  | 10/6/11 |
| I have been pleased with your service, however, I just learned that your corporation is contributing to the Republican Party, (Tea Party members in the house) I absolutely do not want any of my money going to political parties. Keep out of the way, let the American Citizen have there say, not your lobby money!!!!! I am furious, I'd like to hear what your views are! Sharon Watson | |
| Christina | 9/28/11 |
| I got a new Verizon phone (Incredible 2) about 30 days ago. It ended up getting a line in the screen after less than 30 days of owning it. It was never dropped or got wet. I took it back and got a new phone (refurbished) under the manufactures warranty, upon the advice of a store associate. The phone I was sent was way worse than the one I returned. The vibrate feedback did not function properly and there were paint chips in the phone, on top of that when I took it to the store the sales associate helping me erased all my contacts. I had that phone sent back and got another one, believing this just was just a fluke. On this phone, the second refurbished phone that was sent, the icons at the bottom are blurry, like there is an overlay on them going the wrong way. It is something minor but my original phone didn't have this problem and only goes to show the “quality” of the refurbished phones, and that the problem with the other phone was not a fluke but has become a pattern. I went to the store each time I had a problem and they haven't been much help, other than referring me to tech support, and made it worse by erasing all my contacts. If I knew I had to go through all this trouble I would have kept the first phone or sent it to HTC to be repaired. | |
| Happy Customer | 9/20/11 |
| Im not sure why all these people have such problems with Verizon. I have had their service for many years and never had any issues. People create their own problems a lot of the time. Be an asshole and you will be treated like one. | |
| Carmen Mangini from MD | 8/18/11 |
| I do not know what corporate policy is in handling cancellations of DSL service. I had been a user since mid 2007, but after a series of problems, I decided to go with my cable co. for internet service. First week of January, the very day my cable co. was hooked up, I called Verizon to cancel DSL. After 6 weeks, I received a bill for 2 months service - I called again to recancel and to zero out the bill. Six weeks later, another bill (3 months worth). This time I sent a letter. Six weeks later another bill. Now I sent a registered letter (bill now $190.00). This time I received a statement with a ZERO BALANCE. I thought I had finally gotten through. NOW I have been turned over to a collection agency in Maine(??). I don't know what I have to do to convince Verizon that I am correct. Can an individual file a law suit against a corporation inexpensively ?? and where ?? | |
Janisa  | 7/11/11 |
| AFAIC that's the best anewsr so far! | |
| | 7/12/11 |
| The worst customer service I have ever encountered in my life. They ship you the modem and expect you to connect your internet service yourself with the most unhelpful directions. I was able to get my computer to connect to the modem, but the modem will not connect to the internet and "tech suppport" doesn't seem to know why. The schedule to have a technician come out and give me the lovely four hour window and then don't show or call and just expect me to be at home instead of work the next day when they decide it is more convienient for them to show up. They reschedule promise me another four hour window and then send a dispatch confirmation with no time. I call to verify and am told that they are running behind and now I must wait an extra two hours in the hopes they will make it. They don't care about me as a customer at all and just continue to put me on hold, transfer me to different departments, and patronize me. I don't give a damn how sorry you are for the inconvieneince when all you do is continue to inconvienience me. | |
| Maureen Otto | 8/3/11 |
| HORRENDOUS! Lost landline service Julye 25th.Received repair date 9 days later - 2 August. On 2 August, received phone message on cell that landline was repaired. Called and reported that it wasn't repaired & was promised repair by 7 p.m. No Repair person showed or called. Called Verizon and was given a date 9 days later - August 8th. This is 21 days of NO LANDLINE SERVICE and no guarantee that the same fiasco won't recur. Verizon has the lowest standard of quality service I have ever experienced. I am sure I could have a new Verizon set up in my home faster than I could get this one repaired. Cancelling three phones and all Verizon service. | |
| Sherri from Michigan | 7/1/11 |
| I was also double billed and then given a credit, only after I called thou! however the tax would not come off until the next bill. the bill is so long and jumbled you can't understand what your actually being charged for. Why does the irritating computer lady call when your late on your payment but doesn't when your at your limit on minutes? The Customer Service Dept does not take pride in their work and it shows in their performance. Starts at the top in trickles all the way down! | |
| Ellyn Burstein | 6/10/11 |
| Incompetent customer service, based up illogical rules, is the best characterization I can give of Verizon Communications, Inc. With a decentralized management structure there is no one to appeal to and no one apparently has the authorization to use actual reasoning power to make a decision. One of the worst companies in America!! | |
| Mark Leach | 5/23/11 |
| I am a loyal verizon customer in need of some help. I recently dropped my phone service in order to try to save some money. When I did that the opposite happened. I am actually paying more for just Internet and cable then I was for all three. I called verizon to try to get some help to lower my bill amd sign up for a new bundle. The people of customer service were very rude hung up on me twice and absolutely refused to help in anyway or get me in contact with a manager of any kind. I think that's why they hung up. I am paying over 200 dollars for Internet and cable and that is crazy considering they had bundles starting at 49.99. Which I found on Verizon's web site and the horrible people of customer service told me did not exist. I would really appreciate some help I'm this matter cause I can't afford these bills being this high. I really don't want to go to another provider but verizon is leaving me no choice considering they r pushing me out the door with their refusal to help. O was told new bundles are only for new customers not old. It was really disheartening when I heard that because you would think they would want to take care of there old customers not treat them like used trash. Which is how I feel. So I any one could helpe I'd greatly appreciate it. Please write me back with any info that could help to find a reasonable solution to this situation. Mark leach Markleach530@yahoo.com(and verizon gave me a yahoo account not even a verizon one. Even though I pay verizon.) | |
| April from pa | 5/31/11 |
| I've had verizon high speed internet services in my home for three years. I live in the country and had to use dial up before verizon was available, but eventually we were able to get it. Well guess what? Verizon just happened to shut off our service for no said reason and make us wait two weeks to get it 'fixed'. It was never fixed even though they came out to the area twice and did nothing to rectify their mistakes. So I found out that most likely their internet box/circuit breaker had somehow broken. It's their responsibility to fix this and provide me the service I deserve, as I've had it and it WAS and STILL should be available. It's up to verizon as a company to fix their problems to satisfy the costumer. Well I was told that I had to pay another $80 bill to continue the service that I haven't even had for two weeks! What was I supposed to do waste money with this horrible company that can't even help out a struggling customer? Verizon really aggravates and pisses me off, I hope that their company goes down hill and burns in a trash heap of wires and fraudulent contracts. | |
| Farhad Hakim | 6/2/11 |
| HORRIABLE I HAVE VERIZON FOR BUSINESS AND NOW HOME, I HAVE BEEN WAITING FOR MY INSTALLATION FOR 2 WEEKS NOW. THE FIRST APPOINTMENT NOONE SHOWED UP, I CALLED THEM AND THEY SAID THEY DONT HAVE AN APPOINTMENT AFTER TALKING TO AND ARGIUNG WITH 5 DIFFERANT PEOPLE I GOT A DATE AND NO SHOW AGAIN. THEY DIDNT HAVE APPOINTMENT AGAIN. NOONE APOLOGIZES AND THEY DONT DO ANYTHING TO HELP. AND THE NEXT APPOINTMENT THEY CAN FIND FOR YOU AFTER 2 (SAME) MISTAKES IN A ROW IS 10 DAYS LATER, NO RESPONSILITY FOR SCREW UPS AND THEY DONT GIVE A DAMN. I SPEND OVER $800 A MONTH FOR HOME AND BUSINESS WITH THEM AND THEY DONT GIVE YOU ANY CARE. | |
| Barbara | 4/4/11 |
| I am not surprised to see that I am not the only one who HATES Verizon! It didn't start out that way, did it? No, it comes on slowly (very slowly..), just irritated at first, a little hot under the collar, maybe. Then, for some unknown reason, you keep falling for that familiar line..."Everything is taken care of now, I've found the problem, and fixed it, you won't have any more trouble...and I'm SO sorry for the inconveinence, [add your name here But, it really ISN'T fixed, is it? No, without giving out any of the gory details of MY Verizon problems, let me just say that I signed up in November of '10, and am still waiting for 'caller ID'. I'm sure you d...ear people get the picture.....Whoa Is Me. | |
isaiah j shockley  | 3/29/11 |
| in the past i rated Verizon 10 out of 10 , whether its because of the recccession or the bad economy we're in , but thier customer service lately , in no other terms "SUCKS "!! it took me months to get my billing cycle right , because i'm disabled with a severe back injury and i'm on a fix income , i told the rep its impossible for me to pay my bill the bigining of the month , i talk to four differnet people,niether one could get my billing cycle corrected but, of course the extra charges show up on my next bill though, they say you'll recieve a little bill and then a larger one for the balance of the cycle. funny thing i never seen a small bill whatsoever !! i don't know if corporate office is aware of this or not , but if your policy and procedures are the same why do they change depending on who talking to you?? i like to know the answer to that question. it gets worst last month i recieved a bill of $738 , for a family plan where there's just me and my son, not a whole household mine you !!i look at my online bill and my line fees $49.99 per phone and not the $9.99 i was quoted , their excuse was you change your plan to unlimited , but the girl told me nothing about a $49.99 per line fee . because i was paying no more then $189 a month , it went all the way up to $438 then to $538 then to 738 , how convientent is that?? when i get them on the phone you speak to these young kids who are clueless what their job is , one girl i spoke to couldn't even navigate through her computer !! come on Verizon !!what happen to the expert service i use to recieve ?? here's another case and point i have four phones , i couldn't upgrade because as verizon does you have to wait 2 years for that !!right !!christmas i got money and i bought a droid x from them, and later i bought my son a incredable for a present. he accidently drop his phone in a glass of juice !!don't ask teenagers !! told him to buy a protection plan he didn't so we're stuck with a phone that does'nt work so i let him use my old phone 3889, till i could afford another one for him. why they don't at least fix the phone for u being a valued customer as they say i have verizon evetrything in my house !! because i did believe they had the best and superior service out there !! am i wrong Verizon ?? these rep as incompetent as they are, don't tell you of any hidden fees, with a plan change like kerri didn't tell me of the $49.99 line fee for unlimited, when they kept charging me for going over my minutes which in the past never happen, but all of a sudden i'm over my minutes !! how conviennt !! lines fees $170, $145,$130, and the $145 was for a phone i sent back because it was a duplicate order, plus got charged for activation , phone never left the box or was open. once i got conformation it was ok !! they still charged me for this phone, and told me they'll credit me next bill cycle !!what a crock of ........... like you can't even get a billing cycle corrected !!i called the customer service dept , i get conflicting reponses from several people, no one story is the same , you don't owe $738 , to you owe $538 to you owe $389 , who's right here , that's my frustration!! i don't know what to pay !! so damn confusing !!! you have a credit of $100, and $178 , and another $50 , because i didn't relent on what happening to my billing cycle or why i'm charged for services that are not in use ???? time to call better business bureau , and have Verizon investigated on their busines ptactices , and if need be file a law suit , on breach of my contract and corrections to my plan. All i want is the fees taken off my bill, and the fees for the phone that was never used or oepen how hard is that to do ??Verizon, and the phones i'm not using at present don't charge me for them as if i'm using them when i'm not !! is this a scam Verizon and how you treat your so called vaulued customers ?? really ?? | |
| Betsey | 3/28/11 |
| I have endured 7 months of the most miserable service and customer service a misnomer if there ever was one! It started with asking to cancel one phone number. They canceled the wrong number, continued to bill me for the one I wanted canceled, eventually disconnected my DSL by mistake, then charged me to reconnect it. and finally when I could stand it no longer and canceled the entire service, they said that I had to pay a $165 penalty for early termination...had been a customer for over 15 years! The final straw was just now when i tried to find our where my refund check was, yes, I reported the whole mess to the PUC, I was told that I needed the Financial department which I could call at 800-483-7807, this is an incorrect number which pushes you to a 900 number for which there is a per minute charge. I give up, pack to the PUC. | |
| Renee Adkins | 3/17/11 |
| This droid 2 is to heavy, touchy, and it talks all the time,saying Verizon wireless! Have tried reboot, u name it! Liked my Hue 2 better! | |
| Milton | 3/24/11 |
| If I could rate this with 0 stars, I would. Service is non existent We bundled our 2 phones with intrernet and Television service on January 18. Since that day we have had exactly 5 days of the actual service we requested. We have been kept online for hours at a time. We lost one phone for 9 days. We lost the other phone for 7 days. We were completely without any phone service for a few days. We still have never gotten what we ordered. The representatives have hung up on us, kept us on hold and not come back. We extimate we have listened to that music for over 20 hours trying to fix this. Every person has DIFFERENCT information in their computer (sometimes 5 different in the space of 3 hours). We have been told that we have no phones in our billing, both phones in our billing, one phone in our billing. We have been told over and over while we had completely DEAD phones, that "the problem was fixed". We have also been told that the respresentative did not have time to talk to us and that it was our fault. We have been billed for services we have not received and thanked for orders we never ordered. The problems continue. We have requested Charter to take over our phones. Verizon has REFUSED to release them two times. Charter tried on March 17 and March 24 and were told there was a hold on them for a "work order". We have not even talked to Verizon since March 10 when both phomes were cut off. | |
| Gus | 3/2/11 |
| 12-22-2010 Lost phone / internet for 14 days spoke to 3 different billing personal all stated a credit of $56.28 for lost service and pay bill less credit. One billing personal stated "the governmebt requires us to fix hospitals and large business prior to ONE LITTLE LAND LINE" I contacted the FCC, guess what iot's not true, they do not get involved in phone/internet service and customer complaints.. It's now March 2011 no credit issued yet, called customer service they are now saying there will be no credit issued to my account. I got the presidents name of Verizon One Inc.. S. Lour & his address and will send him a nice letter and see what happens. | |
| Hannah from Wisconsin | 2/23/11 |
| Verizon Wireless sold us internet phones, told us an unrealistic estimate of price per month. Our phones were crap, we had to pay extra re-stocking fees and I was in there at least an hour a week. Offered us "free internet for a month" instead they gave me a 40$ corporate email package, oh i totally forgot i EVER mentioned wanted that. Spoke on the phone numberous times trying to get out free internet...Nothing. Decided we'd have enough and canceled our plans. Were stuck with a 700.00$ fee. W | |
| Katie from SC on Government account | 2/23/11 |
| I have had numerous refurbished droids as well, they always quit working properly after a couple of weeks. My touch screen does not turn off, making phone calls a joke with mute button and add a call, ummm... why is add a call even on the screen? is it that important to make a 3 way call?!?! I have numerous dropped calls a day. I am very dissatisfied with Verizons lack of response and help. | |
| henry | 2/18/11 |
| Wass a verizon dsl customer upgraded to fios So tired of the never ending mthly bill going up higher and higher even while under a contarct so cancelled fios. Now I'm told I can't get dsl even tho I have a letter from linda rose at corp offices saying I infact can but the number she gave me seems to just loop all calls to a recording I smell a very big class action lawsuit | |
| Lisa Walker | 2/6/11 |
| I have been trying to locate a contact to pursue access to high speed internet in my neighborhood. I live in Trappe, MD (21673) We have over 50 potential customers begging for high speed and Verizon has the lines in underground throughout the area...what can I do to get someone's attention in order to move this forward? No one at Verizon or Verizon Wireless Customer Service seems to be able to direct me to the proper resources! PLEASE HELP US join 2011!! | |
| Scott from Maryland | 1/21/11 |
| We never encountered such an unpleasant experience when it comes to service providers. We built a new home in Maryland and moved in about a month ago. We contacted Verizon in advance (beginning in October 2010) to schedule our phone and FIOS service. What a nightmarish experience it has been! Verizon kept saying that our order was not put in the system and kept rescheduling. My wife and I took day offs but Verizon never showed up! What a shameful and dishonest business practice Verizon is running! So shameful! Is there any way that Verizon customers like us can get together and file a class action lawsuit against the irresponsible and fraudulent Verizon? I am truly disgusted by Verizon's business practices. | |
| Reta Baker | 1/22/11 |
| all this last yr my daughter has has numourous proublems with her ph. so about month ago called in an was very angry they said she was do for an upgrade anyway soon so they would let upgrade now they told me to send back her old ph. the envy touch an they would give her on my acct. an 129.00 credit for phone . then they would send a new ph. the wh.global 2 an only charge me 180.00 for this ph. which was ok at time we was suspose to get 100.00 mail in rebate also . well here is where the nightmare starts approx. 2 wks after getting new ph it started shutting self of callin people an ect. called verizon they said would send new ph. cause was within warrenty period no charge still same amount just send other ph back so i did an i get bill its over a thousands dollares 1047.88 to be exact so i call them they say oh well we caharged u for new ph i said it has warrenty they say well as soon as get will take 319.00 for ph off well they get ph. an instead take 180.00 off an charge me an extra 139.00 for ph. so all they did was re-add the discount they gave me for the envy touch the 129.00 an add tax an then to top it all off i get letter today they cancelled the 100.00 rebate . this is crazy this is suspose to be top ranked company i do not no how they are stayin a float by ripin off there customers i have called an all i get is we will call u back we will check into it we will investigate an search farther into it excuse after excuse an i am sorry after i am sorry well that just is not good enought anymore i have been trying for 2 days to get a corporat ph. number not customer service corprate number to see if they can do anything but most are answering machines or disconnected if anyone can help me please contact me if you no of a corporate ph. number . thank you reta baker cell# 217-994-2836 or home# 618-783-2816 or email ai bakerreta@yahoo.com thanks | |
| Andrew Burns | 1/5/11 |
| Verizon is nothing but one of those four letter words with three extra letters. I have gotten the run around for the last three days and 6 hrs. on the phone. No one knows what the last person said and if you ask for them to follow up on something and call you back they don't. If you try to get records of phone calls to them that they say have and are in the system....ITs Bullshit! Ask Nick Employee# 2027 who was supposed to call me back after investigating the previous phone records from the last two hours of conversation from the day before and was supposed to get back with me within the day. NICK #2027 DIDN'T DO THAT They LIE LIE LIE! They are NOT TRUSTWORTHY and if you're smart you won't use their services because you'll only end up with a headache and a phone that breaks every couple months AND AN EMPTY POCKET WHERE YOUR MONEY USED TO BE. They are too damn expensive for the trouble you'll end up dealing with. RUN...RUN AS FAST AS YOU CAN!! | |
| John from Tampa | 12/28/10 |
| Well, I don't know where to start. I do however know how to end it all. Here is the best advise I can give those who are looking for a company that will provide world class service, don't do business with Verizo! It maybe one of the biggest, but that does not mean the best. Verizons cutomer service is the worse that I have ever experience. There is one thing guaranteed, you will get the run a round from verizon, if you need service. Try calling there corporate office to complain, and all you get is more excuses, delay tactics, and promises of calls which will not be returned. Here is to thier "final frontier", there are other choices just don't do business with them. | |
| karen | 12/17/10 |
| My first Droid Eris started having problems. The screen started going to the left, would not stay on home screen. Started freezing up, couldn't make phone calls, hang up phone calls, or text anyone. Sometimes while texting the screen would turn green and freeze up. They sent me a refurbished phone. the same problems started happening. Was sent another refurbished phone. Went to Verizon store and was told they HAVE to give me another type of phone if I have to send the phone back 4 times. Called Verizon when my third phone started having problems and was also told I could get a phone that was comparable to my Eris. The guy had me do a factory reset but I did not have my gmail account with me so we couldn't go anyfurhter with checking the phone for problems. He told me when I get home enter the information in the phone and if it still does not work to call back. Well I called back and got the rudest woman ever. She said it wasn"t true that I could NOT get another phone only a refurbished phone. I asked her "so if I have to send my phone back 100 times you are going to send me the same one"? She said yes. So, i'm going to wait for my 4th phone to get here on Monday. I told her as soon as this "new" phone started having problems I was calling and would call and get replacement phones until they are sick of dealing with me. Verizon is terrible. I told her everyone has given me a different answer and they don't care because if I call back they know I will get another person and they will just tell me a new line. She was so sarcastic and rude. She said if there was any structural or water damage could charge up to 500.00. I told her I wouldn't pay it if they charged me. I absolutly would not care what it does to my credit I would never pay that. I would not have to return my phone if it was a quality product... | |
| regnarp | 12/16/10 |
| I didn't have a problem at all.....I was on my 3rd phone and took it to the store and as nice as possiable I told them I demand a new phone. They complied and away I went....I did tell them everybody there was going to be relocated or out of a job, because word of mouth travels fast and everybody I know is with Verizon for now at least. | |
| karan | 12/11/10 |
| verizon wireless is good at double and triple billing it client.back dating bills as if you do not understand what they are doing. | |
| Another Angry NJ Customer | 11/22/10 |
| If they had a "0" that is what I would give them. Below "0" is what they really deserve. I ordered Verizon because my landlord was using Cablevision illegally so I asked her if I could get Verizon being that she didn't have a phone line set up I didn't want to get involved with an illegal setup with Cablevision paying her $50 a month.....ripoff. My landlord was a caniver she said she wanted to be here when Verizon comes. Then all of a sudden she wanted in on verizon, which I had signed up already with my name, they told me my deposit would be $400 so I said "no, forget it, I will go back to Cablevision. Like usual they put me on hold and said when they returned "oh, instead of $400 they will let me put down $125 so I said okay. BTW the deposit was done after the installation. I wasted three weeks of talking to the same 3 people..They would say let me transfer you to a fake dept. This comppany is run by malipulators and connivers. That is why Cablevision doesn't have to advertise anymore. They know eventually all the people would realize after about six months that something is wrong with this company and then bamm.....a bill that is rediculously high is sent to you and no matter what you say, even though the customer is always right....Verizon's motto is...The Customer is always wrong so for all you people out there looking to change to Verizon don't even waste your time because you will be sorry you did. They will think up something to get more money out of you and then you will leave and the next person will step up....eventually Verizon will make a lot of money if they continue to treat their customers unfairly because if Verizon can get away with doing this for years what company or person wouldn't be rich!!!!! | |
| VERIZON BUNDLE PACKAGES ARE A RIPOFF ! | 11/12/10 |
| The best advice I can give you: DON'T ORDER ANY BUNDLE PACKAGES from VERIZON dba VERIZON COMMUNICATIONS INC.! If you do, you will spend months and months NOT getting the features and services you are paying for! Worse, you'll find yourself having to FIRE Verizon for NEGLIGENCE, BREACH OF CONTRACT, MISREPRESENTATION, FALSE ADVERTISING, PADDED BILLING, OVER-BILLING, FCC VIOLATIONS, ID THEFT REQUIRING REPORTS TO THE FTC AND ALL 3 CREDIT BUREAUS, YOUR LOCAL POLICE DEPARTMENT, FILING A FORMAL COMPLAINT WITH THE FCC, THE BBB, YOUR STATE'S ATTORNEY GENERAL'S OFFICE, NON-PERFORMANCE (customer service reps and technical staff, and technicians sent to your home MAY OR MAY NOT "Do what they promise to do to help you! Example, you wait 12 hours for a technician to come to your home, they don't show up, don't call!) IF YOU ENJOY HAVING YOUR CALL RE-ROUTED to someone in INDIA, WHERE THEY CAN DO NOTHING TO RESOLVE YOUR VERIZON PROBLEMS, THEN VERIZON IS WHAT YOU WANT! BE SURE TO SEND VERIZON A "30 day DEMAND LETTER" FOR A "FULL REFUND" OF EVERYTHING YOU PAID FOR ALL OF THE SERVICES YOU DIDN'T GET. YOU ARE NOT "tied to any bundle package lease wherein the "provider" is 100% negligent and does not resolve the problem they created for you, or did not troubleshoot the problem, that only they have control over! You are the customer! VERIZON is profiting from ripping off Verizon Customers throughout the United States! DEMAND THAT VERIZON "provide you, the customer exactly what you were promised you were paying for, if you don't receive those services, FIRE THEM AND DEMAND YOUR MONEY BACK, LODGE REPORTS AND COMPLAINTS WITH ALL AUTHORITIES AND AGENCIES! VERIZON IS JUST ANOTHER EXAMPLE OF CORPORATE CORRUPTION IN AMERICA! DON'T LET THEM GET AWAY WITH IT! TELL EVERYBODY YOU KNOW HOW CORRUPT VERIZON REALLY IS! VERIZON IS JUST LAUGHING AT YOU ALL THE WAY TO THE BANK! | |
| Scott | 11/3/10 |
| 16 phone calls. 11 hours on the phone with you. 3 months and one day. And my billing is still not resolved, despite every customer service rep saying they'll take care of it. I write today because last week I was on the cusp of resolving this (or so I thought). I was told my phone had to be shut off for 24-48 hours to merge 2 accounts I somehow had with you. The phone was still off yesterday (after 4 days) so I called and was told I had to sign up for a Triple Bundle at a rate that was $30 more per month than I was quoted in August (and on numerous subsequent occasions) or they wouldn't turn it back on. "Just so I understand", I told the rep, "After 3 months of not fixing this issue, Verizon calls me and says they need to turn my phone off for 24-48 hours. Four days later it is still off and now I have to pay to turn it back on?" "That is correct", said the rep. Oh, and not once in 5 years have I been late paying my bill. Please let me know who I can speak with that will resolve this. I can't take calling your 800 number again and hearing that lady's electronic voice tell me "I can help you". | |
| lesley | 10/27/10 |
| I got the droid phone in june 2010. First I was misquoted what my bill was going to be. The only reason I found out is a comerical advertised them buy one get on the weekend when I called about it they said it was if you wanted to add a line. So I asked what my monthly bill was going to be and was shocked to find out 102.00 monthly it was surposed to be no more than 80.00 I know you will find this hard to belive but I was lied to. Now the brand new phone starts to heat up drop calls almost like it is scrambled in july not even 30 days. August phone not working went through the *228 more times than I can count. Sept non working phone 2weeks again with the *228. Now here it is Oct my phone has only worked 1week. I was promised by 2 reps phone will be replaced with a brand new phone . I received a like new. Then spoke to a supervisor Trevor #4141 he said since I had all these problems I would get a brand new droid 2 it has not been on the market long enough to get a like new one. Well I got a like new in the mail with no back no battery. I then spoke to a supervisor Danjilla #2507 she stated the only way I can the phone new is to extend my contract I did agree to 4 months my phone would be over nited and send back my phone and the droid 2 so I did called in with the tracking #. I really belived this person she seamed to care. I got overnited the battery and back to the Droid2 not my new phone. I activated the phone I was told to keep it worked maybe 4 hours. I have left muliple instructions to come to the side door to deliver all of these phones. Guess what my new phone was surposed to be delivered at 3:00 today. It was delived at 12:55 today to the front door. I spoke to Clay another supervisor #2347 he stated I would have to wait till tommorow for a redelivery it was out of his hands called Fed X they stated verizon would have to call to get it delivered again. I have made close to 40 plus calls to coustermer service no help I called corprate they will get with me in 3 to 5 days oh and did I mention I missed out on a job they refuse to document that. I asked how to get out my contract and was told I would need to die or put the contract in someone elses name like anyone else would want this headache. I this helps someone else from making the mistake I made. Sincerely phoneless and paying for it in Kentucky. P.S If I cancel early I owe 310.00 for no woking phone. | |
| Franklin | 10/28/10 |
| I attempted to change my service, switching to Comcast and then to a Verizon bundle. Nearly a month ago a technician came out - cut my already wired home phone lines, did not reconnect them, and left. I've made numerous calls for help. Individuals said they would take my information and call me back. Mellissa Jeffries was even emailed. For the entire month of October I have been unable to use my phone and cannot receive incoming calls at the one remaining point that was not cut. There is no way to contact individuals who can help. I need someone to return and reconnect the lines that were cut and provide me phone service. I am afraid I will be billed for services that I have not received. | |
| Ida | 10/22/10 |
| I went on line and made a payment arrangement got the confirmation number. A lot of good that did me, I got turned off for non payment. When I called they said that I needed to go in on that day and make the payment they don't do it. It is now over 24 hours and I still don't have the TV on. I have spent over 2 hours today on the phone being transfered from department to department, being disconnected and having to call again and sit on hold again. When you ask for the corporate number NO ONE has it (go figure). If I could give a rating less then 1 I would. | |
| Steve | 10/13/10 |
| Verizon is big, way to big. I have been a Verizon customer for several years. For the first five of those years I had no contract, the last two years have been on contract, and the service is terrible. All most every month, towards the end of the month, my service gets really bad (dropped calls, static, cross talk, etc.). Most times 228 does not work. I'll call verizon, they tell me that I need to call them from a different phone, so that verizon and I can fix my problem. Its amazing how much work I do for Verizon, and don't get paid. I bought three phones at the time I signed my contract. I even pay an extra 6 dollars per phone every month for an extended warranty. well, my daughters phone had a problem, and I notified verizon. Verizon sent out a replacement phone, but it wasn't new, it was refurbished. Thats right, someone elses broken phone that Verizon had fixed, and then sent to us. we have received two refurbished phones so far, and both have had problems. Today I have to call Verizon again and tell them the last refurbished phone they sent us is bad, and ask for another. I told Verizon that at this point I would like a different model, so that we would not have any more problems. I also explained to them that "I pay an extended warranty every month. Their response was that "for warranty purposes, a refurbished phone is what is provided", and "the extended warranty that you pay is for the same model" and lastly "the phone manufacturer sends you the replacement phone, not us". They have also told me that their service (cell phone service) is not guranteed. What kind of crap is this? I have informed Verizon that I can no longer guarantee that my payment(s) will be valid or good, especially at the end of the month. How did Verizon get so big, when it has such poor service? It's unfortunate that a company as large as Verizon is so bad. My family and I will be moving on to another company when my contract expires, unless they piss me off so bad, then I'm likley to tell them to FU, and just stop paying them and go to another company. | |
| Jana | 9/4/10 |
| I signed up with Alltel about two years ago and shortly after they merged with Verizon. Ever since the merge Verizon has been the worst phone service yet....even worse than Sprint if that says anything! No one can ever resolve my issues including their so called "supervisors"! To be quite honest I am yet to have a "supervisor" call me back when they say they will! Verizon just amazes me at the people who are supposibly here to help us customers! It's like they hire anyone with a pulse, I'm not even sure you have to send in a resume to get a job with them. I CAN NOT stand dealing with anyone there. I am not paying Verizon an early termination fee to cut my phones off, I'll use that money to go prepaid, who really cares about paying off a debit with them?! It's not even worth all the hastle. Pretty soon all these phones companies like Verizon, Sprint, AT&T etc. will go under because of phone companies like Straight Talk and Metro PCS. My advice to all those crappy representatives-start looking for jobs now because if you keep up the poor customer service people will switch over first chance they get! My whole issue with Verizon is way too long to type, it would take two full days to read and figure out so this basically sums up what I think about Verizon! | |
| Joshua Abraham | 8/18/10 |
| I bought the Droid incredible in the middle of July. The phone is DOG POOP. It gets hot and shuts down in its own. I noticed the problem with the phone 2 weeks ago. Since it has been more than 30 days, they can’t exchange with new one. Instead they want to give me certified phone (USED PHONE). So I paid $300 for this crap and now they want to exchange it for a USE PHONE. I called customer service again. By the way, I called 3 times. A manager name Leon Bennett actually screamed on me because I raised my voice out of frustration. Can someone please help me here. All I need to get rid of this thing. | |
| JUST ME FROM VIRGINA | 8/13/10 |
| I called Verizon 3 day ago and i was with them for about 2 hrs and the only thing I was able to do was get transfer from one department to other, and no one seem to know what they were doing. I was enroll in automated payment and they just stop charging my credit card 10 months ago, and never send me a bill until last week, with the amount of $499.99. I ask them why they stop charging my card? they said they do not know, they thing something change on my account, I ask what and they don't have an answer to what change on my account so the only answer they have is the easiest let me transfer you to the right department. DON'T GET VERIZON GET HAVE TERRIBLE CUSTOMER SERVICE. | |
| Dawn S | 7/6/10 |
| I have had more refurb. phones that do not even last a month. The last one last less then 4 hrs plus i was on vacation getting the run around from store to store then we I found the phone they would not give it to me after all that they told me I would have to wait 48 hrs befor they could give anothr one. So I called customer sevice they saent me back to the store were they made wait another 30 min. After all that the phone did not last 4 hours tahts right 4 hrs. I get backthey mail a phone that will not connect and they tell me that was my problem they were'not giong send another phone but the will let me upgrade and start new contract are they F--ing crazy.Now lets go to July 2 my birthday on my way to see Mary j Blige in central park on good morn amer in NYC. When getting ready to make arrangemnets to meet friends the phone died and did'nt work for about three hrs Verizon gave me the run around told me they would get back to me from there corprate offices well it is Tuesday the 6th and still no call I guest it coming by pony express. I have been through about 10 phone And three different kinds of phones. Verizon has done nothing but keep send me the same thing over and over. This like a bad marriage and now its tim for a divorce but of course verizon want to keep up yhe abuse of their customers. I r4efuse to pay early term fees AND F U verizon. | |
| Ruth | 7/20/10 |
| About 11 days ago we noticed a problem logging onto our computer & the phone lines became very static. It gradually got worse until we finally lost the dial tone and could not log on. I used my neighbor's phone and after REPEATED calls, pressing buttons, & frequently being cut off I finally went to a Verizon cell phone store on Rt. 4 in Paramus, NJ and although it was not a cell phone problem, the manager helped me get to repair service and to a live person where I once again reported the problem. She said she would have someone out to repair on Thursday, 7-15 She said it was an external problem and I didn't have to be home, and that it would be fixed by 5 pm on Thursday 7-15 Nothing was repaired. I once again called and was told you would come on Friday,by 4 pm--- nothing--- I called again on Friday at about 5 and was told it was the cable wires and that it needed a very specialized technitian and would be repaired on Sat. Still no service. Finally on Monday, July 19th he came and said it was done. Only one phone was working by Tuesday morning. I called again and was told that I needed to unplug ALL the phones ( 3 regular and 3 cordless) and then reconnect. I should have been advised to do so earlier. I did that and finally have the phones and computer back on. I am a senior citizen WITH A HEART PATIENT IN THE HOUSE. This was not a resonable situation, dragged out & no one to speak to. THIS IS NOT THE FIRST TIME THAT WE HAVE HAD TROUBLE WITH THE OUTSIDE VERIZON WIRES/CABLES. PLEASE RESPOND | |
| Robert McKinney | 7/24/10 |
| i have nothin but a hard time with verizon wireless always seem to be in argument that i end up saying things i shoudnt say but when yur pissed off get nouthin but the run around ill say what i want . i hate verizon wireless,u lie cheat and dont do what u say your gonna do,want nothin but the bottom dollor .well im not paying nothin til i get some help send all the bills you want .ive had to repeatly explain myself to customer service and pay more money because they cant get it rite the first time notes are being posted on computer bout many of my issues ,why ive been explaing myself for over a yr now im done with it.#2 ive had finalicl diffulties with bank with getting a fraudlent check that cost me 600 dollers and to top it off got my bank account # stolen by some one on the internet which cost me to much also so i am strapped for cash at the moment have explained this to your freakn customer service 3 times . im tired of all the headache from this company i will not spend another dime on this matter . u can reach me @ ndnrobert@yahoo.com if you even read this..I HAVE NO FAITH IN VERIZON @ ALL!!!!!!!!!!!!!!!!!!! | |
| Tom H. Hull | 7/21/10 |
| Gentlemen: Starting Wednesday July 7, 2010 I contacted Verizon here in Plano, Texas, to report that my FAX line was not working (972-867-9717) The response was that repair dept. couldn't fix the problem until billing in St. Louis cleared the computer issues inside Verizon. Further, on July 14, 2010 I was called by Verizon and told that in order for my phones to be repaired it would be necessary for the phones to be cut-off. I told them that it would be OK since a repair person was to come the next day. Now comes July 22, 2010 and I still have no phone service in my home. The internet and TV segment of the bundle work fine at this point. Would you please get me some assistence. Calls to Verizon are deflected, so as not the be helpful. The numbers involved in this issue are: 972-867-2394 972-867-3174 & 972-867-9717 Distinctive Ring These numbers were supposed to be connected to my FiOS line and off copper. I am desperate, since I earn money by commission. Tom Hull 2901 Teakwood Circle Plano, Texas 75075 214-543-9451 (Verizon Mobile) | |
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