15 Federal Road Brookfield, CT 06804
(203)269-8858
Reviews For Verizon Wireless Corporate Office
Pissed Off  | 2/2/12 |
| I renewed my contract based on the understanding that I would have better service with this new 4G network. Where I work ...it is the worst service ever...smoke signals work better. I called verizon wanting to terminate and I have gotten so pissed off with verizon. I am on hold right now waiting to talk to my 9th person regarding this problem over a 2 week period. They want me to submit a 3rd trouble ticket because they cant figure it out. Bottom line is they have crappy service and instead on taking care of a loyal customer for many years they jack me around. What the operator told me on the phone when I purchased my new phone was not correct, he was just a sales person. I have lost any and all loyalty to verizon and want to terminate service but they will not let me, even though they can not provide me with service where I can connect to the internet, tallk on my phone or get all my texts. The sales guy said I had 30 days, apparently it is only 14 days. Bottom line verizon doesn't give a shit about a customer. They are proving it! | |
| Vic | 1/31/12 |
| I went to the Verizon store several times to get a prepaid plan for one on my phones. it has been explained without a damn bit of concern that I can not use the phone I have on a prepaid plan, I must buy a new phone to use the prepaid plan, a decision made by Verizon supposed leaders. I asked if my phone would work on the prepaid plan if it were allowed to be used on the prepaid plan, the answer was , Yes. I said then I want a waiver so that I can use the phone I have as it is paid for. I was told I could not ge4t a waiver and I had to buy a new phone. I told them that if I had to buy new equipment to use their system, when the equipment I have will work on their system., I might a well switch to ATT. The manager of the Store in ST. George, Utah just told me to go ahead and do that. It does not matter that I have been a customer ever since Verizon started service in this area about 12 years ago. They just do not give a damn. REPEAT: Verizon does not give a damn. | |
John  | 1/27/12 |
| It is sad for a company this big to employ supervisor that has no remorse for loyal customer in their Indaiana callcenter. He was not customer friendly and was not customer oriented. If these type of people are employed Verizon will lost their valueable customer. He was not helpful in resolving the issues at hand and not willing to go above or beyond the call of duty. Very poor customer service in that call center. Beware!!!! | |
| Patrcia Magill | 1/24/12 |
| This is the worst customer service I have ever had. They LIE! They don't tell you about hidden costs. I am stuck with 3 phones on an upgrade that I didn't know anything about. I was enticed by a sales rep who told me that if I didn't like them to just send them back. All 3 of us didn't like them. I called to let them know I would be sending them back and they informed me that I would have to pay a restocking fee of 35.00 dollars per phone! I didn't pay that much for them in the first place!!!!!! HELOOOOOOOOOO... So now after talking to 8 people and getting NO where. I have 3 useless phones, a 2 year contract and a resentment that is swelling in my belly! I cannot believe the lies and bullshit this company is aloud to get away with! To top it all off we had a big snow storm and slowed down the shipping company, they couldn't even get here to get the phones. VW didn't even care that I couldn't send the phones back if I was going to pay the restocking fee's! I got one rep that told me to check out the trade in portion of the website, guess what they wanted to give me 0000000 for a brand new phone! My biggest resentment is that I am going to be stuck with old phones and no fair resolve for this problem. I agree with the rest of you and yes I have heard that Sprint has the best customer service and phone plans. | |
| Verizon fan | 1/24/12 |
| Look you really need to think about the thousand of customers you will loose when you change plans.I'm the type of person to buy phones atleast every 5 to 6 months now I can't even upgrade without loosing my unlimted plan? Ubsurded ! I think verizon should atleast do wave the fee for the people who already has the unlimted pan so that way we can do what needed to on our plan and not being charged some off the wall price for ugrading because that's the case I'm switch to sprint. | |
| Dee | 1/25/12 |
| does anybody read these messagees? not one of them has anything good to say about Verizon yet it doesn't seem like anything good comes out of these ratings. I am obviously one of those upset customers who, because of a store manger's lying is stuck with a $500 bill! That nasty Yolanda had the audacity to lie to my face but NOBODY is doing anything about it. I've been with verizon for a few years and i always thought highly of them but i see now that i've been mislead... | |
| | 1/9/12 |
| I have been a Verizon customer for over 8 years with a 5 lines on my account. Always have been a great customer. When calling customer service and speaking with a manager, never in my life have I been spoken with so rudely. The manager wouldnt let me even talk and was yelling at me on the phone. After our contract is done I will be giving my money to a company that respects their customers. | |
| Mrs. Owens | 1/9/12 |
| I have been with Verizon all my life (even when I was on contract with my family) and I have to say it is sad how they treat loyal customers. When they changed the data packages they never gave current LOYAL customers a chance to get grandfathered in the unlimited data packages with smart phone due to them already being under contract and not able to upgrade. I am someone that has always had the unlimted data package on my basic phone and was going to make my next upgrade a smartphone. But now I have to settle for a limit on my data because I was under a contract and not able to upgrade and was not risking to spend $400-$500 in this un-stable economy just so that I con't be grand fathered in the unlimted data usage package. verizon could have atleast granted current customers the chance for the unlimted data package on there next up grade. Like really do they care if there customers are happy?? I'm starting to think not!! And don't get me started on the phones! It seems as once you are elgible for upgrade the phone starts to act up. My current phone deletes my contacts on its own like every other week. You call verizon and all they want to suggest is that you upgrade you phone. why should i get into another contract with people that do not care about there customers. VERIZON REALLY NEED TO THINK WHEN THEY DO THINGS THEY WAS ONCE THE TALK OF THE COMPANY TO GO TO BUT ITS SO SAD NOW THAT PEOPLE FIND SPRINT TO BE THE NUMBER ONE COMPANY. AND MYSELF I HAVE A LINE WITH SPRINT NOW AND I HAVE TO SAY THINGS ARE GREAT WITH THEM SO FAR, THE SERVICE IS GOOD WITH THEM AND THE SPEED WHEN ONLINE AND GUESS WHAT THEY STILL OFFER UNLIMITED DATA...WHICH IS WHAT PEOPLE USE ALOT OF NOW....VERIZON NEED TO GET IT TOGETHER OF THEY GOING TO SEE THEMSELVES TRYING TO BUY BACK CUSTOMERS | |
| lady V | 12/29/11 |
| I have verizon, residential. since when they Sprint/nextel for about 9 yrs. I purchase the Samsung Galaxy, that was not picking up the 3g. They lied about the delivery, and the service. Also the store, the rep on the phone told them to give me the 10 galaxy. The manager comes back no you have to pay for the difference cause you are a new customer, but we will over night the other. Here it is the next nite, can;t no one give me me a shipping number. I am wearing them out, in the morning I will be contacting the corporate office. They have no even offerred anything for the sloppy customer service. And Fedex is just as bad. | |
| JamieK | 12/29/11 |
| If it was possible I would rate them with a -5. We've always had Verizon as a provider for as long as I can remember. (Which happens to be a long time.) Recently when my LG Envy crapped out I was forced to upgrade my phone to the Pantech Cruz or Crux... I have no idea. A week or two later I was having the same problems that originally caused the death of my long term phone. I was told I would have to get a replacement Pantech POS and see if I had the same problems because no one else had reported these problems with said phone. Four phones later and I'm still having the same bullshit happening with it... Infact it's actually gotten worse. To the point where my decice doesn't even work. This is a major problem. Since I work an hour away from home, and as a vet tech at that. I'm often on call and must be able to recieve phone call on a moments notice in case things go bat shit crazy and we need help at the clinic. They may be animals but they still deserve the same medical attention a human who get if they had an emergency... Because of these idiots I cannot do this without a functioning phone. Now their telling me I HAVE to either upgrade and extend my crappy contract in which I will probably have another phone that I will spend almost monthly talking to them about it on the phone and how it does not work. (This is more of a hassle then visiting with Aunt Flow.) Or I can continue this game of them sending me the same BS phone over and over again only to message them back tell them HEY ITS STILL NOT WORKING! Once my contract is up I am changing phone services... I have never dealt with such money hungry bastards who have no interest in actually solving a problem that is there fault. | |
| Theresa "NOT HAPPY" Giovanni | 12/29/11 |
| If I could give this company NO rating I would, I WORK for this company. WOULD NOT BE a customer if someone handed me the PHONE, PLAN, AND PAID FOR IT PERMANENTLY!!!! There are people that call up and are in situations where I WOULD LIKE to help them however, "COMPANY POLICY" doesnt allow it.....YOU MAY BE BIG VERIZON, HOWEVER, THE BIGGEST OF COMPANIES CAN BE BROUGHT DOWN, REMEMBER ENRON???? THEY CAME TUMBLING DOWN, JUST AS EASILY AS THEY WERE BUILT. Now to add insult to injury, as of 1/15/2011, if you want to use a credit card/debit card to pay your bill it will charge 2.00, I cant think of a "BETTER" way of "THANKING" your customers? Corporate only one question---CAN YOU HEAR ME NOW, THAT IS YOUR CUSTOMERS, I MEAN????? | |
| Macy Mercado | 12/30/11 |
| Thanks for your reply John. However, you are in error in many areas.. since you have obviously checked my usage of my phone lets review shall we?? As you can see, my calls (made) have drastically gone down since moving to Missouri. "It is your right not to answer calls, but it is not accurate to say that you cannot be reached by phone; the record of incoming calls received suggests otherwise... Verizon Wireless does not have FCC licensing for service in Reeds MO; it would be breaking the law to install our own cell towers and switching stations in the area. Even so, we have agreements with a local provider, which you are evidently using. It is possible that you have poor coverage at your home. If this is the case, it is unfortunate..." Local provider??? US Cellular???? First, your false statements in saying that I am not accurate to say that I cannot be reached by phone are one, subjective (your opinion) and two, inappropriate. I AM NOT MAKING FALSE CLAIMS. THESE STATEMENTS ARE VALID AND TRUE WITH WITNESSES ON MY BEHALF. YOUR VERIZON WIRELESS STORE ASSOCIATE IN CARTHAGE ALSO SAW MY PROBLEM AND SHE CONFIRMED TO ME THAT VARIOUS INDIVIDUALS IN REEDS DID NOT GET SERVICE. I cannot be reached in Reeds, Mo. I have to travel 15 miles into the city (Carthage) to use my cell phone which is absolutely ridiculous. The phone bill is expensive enough that I should be able to make calls whenever and where ever I want. I will not be limited by your expensive, faulty service which claims to be providing me service when in fact they are not. I will be switching providers and I will not be paying the termination fee. YOU ARE IN BREACH OF CONTRACT IF YOU ARE NOT PROVIDING ME SERVICE, PLAIN AND SIMPLE. You claim to have the most coverage in the US, apparently, YOU DO NOT. I was never called by anyone named "Tara" and if I was, in the case that I did receive a voicemail (which I receive days later and when I go to check them they are broken messages barely understood), I've stated to verizon personnel many many times that I am NOT ABLE TO RECEIVE CALLS where I currently am. I don't receive text messages the same day either. Whoever Verizon is partnering with in this area clearly is not providing your customers any service. I am really really upset at Verizon for treating me, and my domestic partner this way (he to has verizon and cannot make calls here either). We are both going to switch because apparently there is nothing you can do for us. I will be forwarding this message to as many verizon personnel as I can to let them know THAT THERE IS NO SERVICE BEING PROVIDED IN REEDS, MO. Also, so that your customer service department gets their facts straight and does their job correctly. I changed my plan in September because I was advised to do so by your personnel and the credit I was told I was going to get was never applied.. great job verizon, not only for making a huge error on my statement but by also not providing me (nor my partner) service. I should not have to purchase expensive, external devices (as told by your verizon wireless store manager in Carthage) to acquire service where I am living. RIDICULOUS. I will YELP and post this message on blogs all over the internet to make sure people are aware of this ludicrous and false claim of verizons "largest" coverage area in which they are putting their customers on "extended" networks which do NOT provide service to their customers. | |
| Sucker | 12/15/11 |
| Yes the Verizon employees go to liers school, but they are now just hireing anyone who needs a job. I would never work for a company that has no morals, why don't the employees just lie to Verizon and give the customers justice. I am going to camp out at verizon instead, of the State capitals We are being treated more unjustly there than the goverment. Going to take a pillow and blanket and just camp in the lobby every day until closing. I hope that will work instead of threats that is illeagal!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| unhappy | 12/13/11 |
| would give them zero as well was told I was eligible for free upgrade...was somewhat interested since i have the first droid - still works great just wondered what else is available 4 hours later my droid completely stops working call tech support they say...hmmm sometimes this happens, the screen just won't light up anymore - happens with every phone - i was not even up with my two year contract! not a coincidence that they all keep telling me i am on a special promotion to upgrade???? i told him this is hardly a coincidence that my phone is all of the sudden not able to be powered on? what is going on! now they tell me nothing they can do - but come in and get my upgrade..... | |
| Deb | 12/7/11 |
| How can a company as large as Verizon feel good about how they treat their customers? Also, how can there be differences between the stores and customer service? I was in 2 different stores today and on the phone with customer service and have received different responses. I was having several issues now just down to the last one. I have a iphone only a few days old with a cracked back - not sure how - but was told to just take it in and it would be replaced no questions asked and the store states not their problem and customer service can't tell them what to do. How crazy is this? Now they are offering to pay for the repairs but I have to take it to the Apple store which is an hour away and have them replace it then take the receipt to the Manager and she'll give me credit - what the heck? | |
| hate dealing with verizon | 12/8/11 |
| They are horrible! They lie, lie and lie some more. I know that I will not renew any of the phones on my account. I will go to another carrier. I have had Verizon for 6 years and this is the first and last problem I will ever have with them! | |
| Richard | 12/9/11 |
| Verison Wireless is a piss poor company. I made a mistake of making a electronic payment to them over the internet on Nov.21st straight out of my bank account it showed up the next day fine deal done. 3 days later they removed the same amount with no knowedge to me. Just plain common law stealing it's been 10 days and countless phone calls to them and they still have not reinbusted me. Sorry Ass's | |
| Venetia | 12/4/11 |
| This is one Sorry company how do they stay in Business? I purchased a MiFi and retuned it during the trial period and I received my refund on the device quite promptly. BUT I have been recieving automative phone calls using my valuable cell phone minutes and bills for monthly charges and late fees multiplying!!! This has stressed me because they are now sending me up for collection and screwing up my credit! I have tried to call several times, I have gone back into the original store 4 x and have made several phone calls to that stores manager. I have tried to call the cooperate office and am at my wits end as to what I need to do next. I even filed a complaint with the BBB and am waiting on their response. Why should I pay a bill for something I don't have and have not used???? | |
| classy4 | 12/2/11 |
| Guess what guys!!! verizon wireless has an employee who stole my account info. turned around to use it for his self, of course a foreginer. Purchased 3 Blacberry and was to have them shipped to Miami,Fl. I live in Birmingham, Al. And I am still trying to seek assistance. The courtsey plan for to upgrade is going to cost me around $200, for me. What kind of help is this!!!!! | |
| Erin Fields | 11/30/11 |
| If I could give Zero stars, it would be more accurate. I have been a Verizon customer for 6 years. I recently upgraded to a Droid 3. I have had problems over the years, but never this bad. The Droid's battery only lasts for about 6 hours. That's pretty crappy for a $400 phone! I was also sold a Mi-Fi by a very dishonest Tower Wireless representative. I was not told there would be a contract, that the device was discounted OR that my intended usage of the device would WELL exceed the 10GB on the plan. Instead, I was sold a device that WAS on a contract (with a whopping $170 early termination fee) and could NOT be used for my purposes. In FACT, after calling the store, I was told "Oh, well Netflix eats up a ton of data. You really shouldn't use it for that." REALLY???? When I called to cancel my service for this little monstrosity, I was told by Tower Wireless that, "It was not their problem." OK... Customer service at Verizon told me the same thing. I am telling everyone I know that Verizon is a horrible dishonest company. Although they provide a great signal, it is NOT worth the lies and hassle to deal with them. | |
| CherylG | 11/29/11 |
| I tried their Mobile at Home service and returned the device as I did not like it. The Verizon Wireless Retail Sales Representative took it back and zeroed out my account (including the restocking fee). Verizon Wireless still continued to bill me $35.17 for restocking. They call and hound me about the fee. I explain to them I do not owe the fee and since I could not find the receipt, gave them the name of their sales rep so they can verify. Of course Verizon Wireless refuses to verify with their own employee and send the bill to a collection agency. The collection agency then harasses me. I finally found that receipt indicating I do not owe a restocking fee and sent a copy to VW requesting they send a letter of apology to me with copy to the collection agency and all three credit bureau and to inform the credit bureaus to remove the collection from my report. They are the worse. I am ending my wireless contract with Verizon and will never be a customer again. These corporations think they can treat you any way they like without any repercussions. I don't know why they call it customer service because there isn't any. | |
| Trish White | 11/29/11 |
| I've been a Verizon Customer for 17yrs, and I cant type out the whole week of aggrevation I've had with the company, but I will say I agree with the other comments above.. What has happened to Customer Service??!! Poor equipment, no call backs, no credits given like I was told, 5 separate calls in a week and the reps dont know the info they should for basic info. No mail in rebate in box, over charged! The list can go on. A letter is going to the Corp office and the service with Verizon will end by year end. I'm going else where... an added note, They wanted to charge me for a very basic phone, only dials and txts for 50.00??? whatever happen to a free phone with a new contract?? Cell phones have been around way too long to be charged the high fees and they all want your business, I would think the competition would increase better service, Is Verizon just too big now?? | |
| Pam | 11/25/11 |
| Verizon Wireless is The Worst.I Just Ordered The IPhone4s on 11/4.The Battery will not hold a charge.I took it to the Verizon store and The girl told me that they just released a update that would correct the problem and she downloaded it to my phone.When I got home I charged my phone and the battery went out within five hours, of standby time.I looked on the web and found out it is a common problem with this phone.I called Verizon today and the guy I spoke with told me since it is past 14 days since I purchased it, he could only offer me a refurbished phone.I told him I Paid two hundred dollars plus tax for a new phone and i don't want a used phone.He told me to go into a Verizon store and speak to a manager and they would be able to give me the Iphone 4(I don't even want the 4s anymore).I went into the Oxnard store and the girl that helped us was rude, so I asked for the manager.He said there is nothing Verizon can do.I asked him why they are still selling the defective phones to people without a sign stating there may be a problem with the battery. He claims Verizon Doesn't know of any problems with The phone.Then why is the Verizon store doing downloads to fix it?Now I am stuck with a useless phone, so looks like I will have to file a claim in small claims court to get my money back.Verizon wireless customer service sucks.Notice how they never have older workers in the stores.They only hire young people that have little experience with customer service and are rude. | |
Alethia Courville  | 11/22/11 |
| I've been a customre for 6 years and have 9 phone lines with them. Paying over 400 a month and when a phone goes out we have to upgrade just to have a working phone. The insurance went from 50 to 99 to replace the phone. I cant complain about the service, but You can talk to 5 different people and get 5 totally different answers. Seems like the right hand dont know what the left hand is doing! There should be something to show customers that been with them for a length of time appreciation! NOT A DAMN MAIL IN REBATE!!!!!! UGH | |
| L Durfee | 11/22/11 |
| verizon wireless lacks quality service and itegrity. they do not take care of their customers nor stand behind their equipment after selling it. I have had 4 phone since may and had nothing but problems with all of them . The first one was purchased new. I purchased an extended warrenty and insurance. They keep sending me refurbished phones and they all have problems they refuse to give me a new phone. my sister who is in the medical field and needs her phone who is on my plan is on her 6th phone and they won't give her a new replacemet either . I sure hope when her phone which is still not working properly rings and the hospital calls its not for one of their family members! I have called when my phone wouldn't power on and they wentso far to tell me to go to my neighbors to use their phone to call 911 when I was having serious health problems. Verizon needs a good wake up call!!!!! | |
| TAMMI WEATHERFORD | 11/17/11 |
| CHRISSY FROM VERIZON WIRELESS CALLED AND ASKED US TO COME IN TO GET A MINUTE CARD ENTITLED TO US BETWEEN 12PM AND 9PM. WHEN WE ARRIVED AT THE STORE LOCATED ON BROAD STREET IN SUMTER, S.C. WE WERE TOLD THAT SHE WAS NOT IN. WHEN SABRINA BUDDEN WAITED ON US SHE WAS NOT ABLE TO ORDER NEW CASE COVERS FOR OUR CURRENT PHONES. I NEED A NEW CASE COVER FOR SAMSUNG VERIZON MODEL SCH-U750. IT IS THE PHONE THAT FLIPS IN TWO DIRECTIONS WITH MULTIPLE LIGHTED KEYBOARD. MY HUSBAND DANIEL TODD WEATHERFORD IS UPSET WITH THE SERVICE WE RECIEVED AS WELL AS I AM ALSO. WE ALSO NEED A NEW CASE COVER FOR LG VERIZON MODEL LG-VX7100. I WOULD GREATLY APPRECIATE IF THESE ITEMS COULD BE SHIPPED TO THE SUMTER STORE. WE NEVER RECIEVED THE MINUTE CARD AS PROMISED. PLEASE CALL TODD AS SOON AS POSSIBLE AT 8039721923. WE ARRIVED AT THE STORE AROUND 6:45 PM ON 11-17-2011. | |
| James | 11/18/11 |
| I went in to the verizon store in millbury ma to return a phone an then purchase a new phone & when i walked in i made a comment of an employee who helped me before and he turned and said to me yes i did but im not helping you now.. on top of that the lady who did help me was made me end up being in the store for 45 min bc she was having a conversation to the employee next to her & the gentlemen next to her was on the phone with his wife about plans for the weekend...RUDE RUDE RUDE & I will NOT be ever returning.. | |
| LAURIE | 11/8/11 |
| I PURCHASED A GALAXY TABLET LAST CHRISTMAS FOR MY DAUGHTER, ADAMANT THAT IT DID NOT HAVING TEXTING CAPABILITY (I AM NOT UP TO DATE ON ALL THESE ELECTRONIC DEVICES) I WAS TOLD BY SALESMAN-NO TEXTING CAPABILITY-JUST FOR WEB BROWSING-FIRST BILL ALMOST 800.00.. I HAVE BEEN DEALING WITH BEST BUY AND VERIZON FOR ALMOST A YEAR NOW TO RESOLVE THIS ISSUE. MY ACCOUNT IS NOW IN COLLECTIONS WHICH IS EFFECTING MY CREDIT RATING WHICH USED TO BE OVER 850...I AM SENDING LETTERS TO BOTH CORPOATE OFFICES, HOPING SOMEONE WILL TAKE RESPONSIBILITY FOR THE POORLY TRAINED STAFF THEY HAVE. ONE GUY AT VERIZON TOLD ME TO SELL THE GALAXY SO I COULD PAY FOR THE BILL-WHAT AN ASSHOLE | |
| sunshine12400@comcast.net | 11/1/11 |
| i had been having problems with their router. cant get on the internet hardly at all and then i get disconnected. spoke with at least 5-6 people and no one could get it going. this router barely works. was replaced and same problem. i am terminating them and they want a 170.00 fee to terminate the internet line and told me if i terminate the phone it is another 170.00. does anyone know if this is true. i have been told so many stories, its crazy. i stillhave the phone and cell phone as i cant aford another . your talking 510.00 to end all of them. isn't this too high. ty diana | |
| Lisa | 10/21/11 |
| I have been trying to get Verizon to call me back with a resolution to a charge since May and no one has followed up with me. I keep calling with no resolve. every time I call I get "I have to read the notes" The last call I made was on 9-16-11 and spoke with Wesley he promissed me a call back on 9-29-11. So here I am 10-21-11 makeing the calls waiting for the notes to be read again. What happened to customer service? | |
| Carrie | 10/18/11 |
| I would have to say i give them a 0 as well ive been dealing with there pre certified junk for at least 8 months now seems that none of there phones work correctly . And then we got suckered into the mifi that has been replaced 3 times im always on the phone with the Bast***S get one lie after another the typical bs saying did u do this have done that and its the simple answer ... I used to be tech support for you idiots dont talk to me like i don`t know what im doing . So i go on to tell them that it just wont work in my house the stupid thing drops every 5 mins all day long ! So one tech said we will try a new device blah blah blah .. And call me in 5 days so i call and call and call and well no awnser and leave a message no call back so then i call go through all there bs again just to be told its the device WTF it has nothing to do with the stupid paper weight . So finally i thought i had a ray of hope one tech named Jen said if this don`t work we will delete it off the account and term the contract at no cost too you soo then she wanted to try something (same crap as all the other times) . So here we go again with the let me send out a device if it don`t work then i will call you back and take it off the account ! Well that never happened still stuck with crap that don`t work correctly and Jen did call back left a message and never heard from her again But the good thing is i know her full name due to a email she sent i will make sure her lie and name comes out in the next convo . So needless to say my husband will make the next call i feel sorry for whoever gets him . Whew glad it wont be me lol And we shall see how this turns out if it don`t then i will void the contract and file bankruptsey on them in Feb ... And they wont get a dime .I now remember why i quit working there , The push you to lie and if u give someone a credit they ding the rep for it its more the company than the reps They are told what to do how to do it and how to lie and not get caught sadly some people just fail at lying . I think the FCC needs to put a end too this like they did the Bells cause look Verizon is now taking over the air ways and voiding that old law . Can you hear me now ??? No No i Can`t cause i have Verizon . | |
| Christie | 10/18/11 |
| If I could give this company a ZERO rating, I would. I have been a customer for over 6 years. I have three lines and pay over $200.00 a month for this pathetic service. I recently purchased a MOTOROLA Global Droid and within a month the phone ceased to work. NO ONE from Verizon was willing to assist me. I was told the phone had water damage. That was entirely not the case since the phone had not been near water. The Verizon store in Murfreesboro was unwilling to assist me as well as the customer service line. The only resolution I could get was to RENEW my father in laws contract for two years and take his new phone upgrade or pay $500.00 for a replacement phone. A coworker researched this phone and it was a batch of phones that was DEFECTIVE. Not one employee of this horrible company made an effort to figure this out. Now after replacing the Droid with a Blackberry that would not take my email and having to return it, and purchasing yet another phone --I am out about 700.00 and just got the original phone back. As soon as my contract is over, I will NEVER DO business with this horrid company again. And I will ensure everyone I know will not do business with Verizon either--CAN YOU HEAR ME NOW? | |
| Orville Moore | 10/11/11 |
| My issue is simple, they say I owe them, have proven I don't, but I guess 2+2 does not eqaul 4 at verizon. I have 5 lines with them, If I could figure out how to transplant them, where they could feel my anger I would. Now I hate any act of violence, but when they call you and threaten you, and harrass you, when you have proven you are right, what should a person do. I know they have a chain of command, but enough is enough, When I can prove I have never missed a payment for over 5 years, and have been late once during that time, I guess that makes me a customer who is deserving of harassment. This has been going on for over 8 months now, you would think by now they would be tired of my calls, I know I am tired of thiers calls. I know just about every other cell phone company in this country is owened by verizon, So what now? I love verizon wireless for always informing me it is my place to prove I don't owe it, especially when they can't prove I do!!!!!!!! | |
| Buffy Lincoln | 10/4/11 |
| More accurately, I'd rate this issue a "0." We have been Verizon customers for over 30 years. We currently have 6 lines with them. Here's my story: 1 - Ordered Verizon Hot Spot to try to save a little money 2 - Didn't work, so called customer service 3 - Was told they would send someone out to check 4 - Never received any kind of notification, phone call, note on door that this was done. 5 - Hot Spot still didn't work. This procedure was performed MANY times with always the same result. Then with one call they said they would send a new unit out, which they did. IT NEVER WORKED EITHER. Thus, several repeats of 1- above. All this time--over 2 months--we had no working Internet service, which we needed for our work. I finally called, to give my husband's frustration a rest, and was told #3 again. I told her we were going to discontinue the service and why. She said we couldn't break the contract without "tech's" authorization...which we never got. Was told a tech would check on it within 7 days. NEVER HEARD A WORD and at the end of 7 days "broke the contract" to go back to FIOS, which is another Verizon service. Now we're being billed $111 for breaking the contract and the supervisor told me just now that they weren't going to cancel the charge...even though we were responding to their faulty service. I told him we were NOT paying the bill and he replied, "Then you'll go to collections." Now I'm trying to find a corporate number and can't believe how elusive it is. | |
Ky Burke  | 10/5/11 |
| I have been dealing with customer support and the tech service to deal with an issue on one of my wireless phone lines. While they are being helpful, this is a major glitch in the verizon network system and most large corporations offer a compensation for this, all I have been offered was a partial refund of the failing system. how expensive would it be for me to let this glitch be known to all customers using that failing feature? | |
| deedee | 10/5/11 |
| Each month, on the second day of the billing cycle, both my husband and I get text messages to our verizon cellular phones AND an email to his emaddress that MY phone has reached it's data allowance. (099980004005 As of mm/05 9999999999 has reached data allowance for the bill cycle ending the 3rd.... blah blah blah). This is erroneous. In all cases I have used none or .001Gb of 2Gb allowance. Three phone calls and still not resolved. Tech Support 'Sharon' says she can't open a Billing Issue for resolution as I don't actually ever get billed for any overage. But the text messages and emails continue unabated and Verizon seems unwilling to try to stop them. | |
| Cynthia Bernsteen | 9/29/11 |
| I would like to know why my parents who are elderly and have been with verizon for a very long time have spent 3 months trying to get a payment they made credited to their account. They have been to the store numerous times and had them fax the canceled check to whom ever. They have been at the bank and their branch manager has faxed and spoken to whom ever and told them the money has been taking from their account. Come on verizon really taking advantage of the elderly is inexcusable... I have gone to verizon wireless trying to get an email for your CEO of course it's not available. They are recieving phone calls and letters that are very disturbing to them. The elderly don't like to think of their credit being messed with. About 80 persent of our family has verizon, it's making us all rethink our decision. If the people you hire for customer service are not capable of servicing your customers than maybe you should really think about hiring people that can. | |
| bryan mason | 9/30/11 |
| I don't get it they will not help me with the 100 dollar gift card for up grading van buren. Store is hateful | |
| Christian Rothe | 9/30/11 |
| SO this all started out when my 2 year contract was up and I wanted to upgrade to the NEWEST, Latest, Greatest phone out at the time. SO I stopped by a local store and checked out the HTC Thunderbolt and was happy with the upgrade from my original droid x. I walked out of there with a new 2 year contract and a $300 phone. So after I called in about something else they tell me I need to flash my firmware on my phone to the newest update. I do the steps they provided me with and find out that the updated firmware was making my phone reboot all the time! So I call and complain and they send me a "Certified New" Thunderbolt. It does the same thing so I call and complain again and ask for a different phone all together. The guy I talked to swore up and down the new LG Revolution was a great phone and they don't have any complaints about it. After getting it in the mail, mind you I would box up my old phones and send them back with the prepaid shipping labels, I turned it on and after a few days of playing with the new Revolution I was having a problem when I pressed one letter in a text about 7-15 characters would start shooting up in the text. I would try to press the backspace button to remove the unwanted characters it would add MORE and maybe delete a few at a time. I called in and they sent me another LG Revolution. Mind you I am on my 3rd phone that has not worked properly. So I get the 4th phone, 2nd revolution, and its doing the same thing. Now I am thinking it has to be a coincidence so I call and tell them the same day and they ship out the 6th phone in about a 2 month time period with no hesitation! So I get my 4th revolution in a month 6th in 2 months and it does the same thing and I have had it. I call in asking to either go to the new IPhone 4, move my contract down to a basic phone with no internet / smart phone and send me a basic phone, or just void the contract and I would get service from someone else. They send me the Iphone 4. Notice at the start of this I stated I paid 300 bucks with the 2 year contract. THEY SEND ME A $199 phone with a 2 year contract (16 gig IPhone 4). I call them right back after getting the IPhone and complain that I am getting ripped off for 100 bucks and I expected a phone of the same value with the 2 year contract agreement. They credit me a 100 bucks onto my bill. Well as of 9-26-11 I get tagged for a none equipment return fee of 650 bucks. So now my bill is 801.72 almost 2 months after I sent the last LG Revolution back. I call up in shock, and they first 2 ladies I talk to don't want to tell me what phone is missing just it was a 4g device. I kept telling them all 6 of the phones I had and sent back were 4g devices so that didn't help me narrow it down. Here is where it gets crazy. I call back on 9-27-11 and get a lady that is actually willing to help me get to the bottom of this. I explained I had 5 out of the 6 tracking receipts and tracked them all and showed they were all delivered. I had the last 4 tracking numbers for the last 4 phones I sent back to them which would have all been revolutions. She was able to quickly tell me that the last phone that would have needed to be returned when I was shipped the IPhone 4 was the missing phone. OK I have that tracking number so I tracked it and it was delivered and signed for. Strange! SO I find out tonight after the lady called me back 9-30-11 that the policy has changed and it will be up to 14 working days before I know what they decide to do. Here is where I stand on it. I delivered the box, phone inside, and received a shipping receipt being the only proof I will have that I handled my end of the agreement. Agreement being they send me a "Certified New" phone that we talked about on the phone and I send them the "defective" device back. I have a confirmed delivery tracking number and I am still being held accountable for a misplaced package that was signed for by the same guy/girl that received all the other packages I tracked from that 2 month period of time. I saw that Mary posted a number for the Corporate location so I am going to go above what billing and customer service can do for me and head up the chain of command the best I can! I even filed 2 complaints against the first to ladies I spoke with on the 9-26-11 both with the manager of the call center that actually helped me the next night 9-27-11 and then e-mailed 4000 characters (2 messages) to the complaint dept. of verizon. Will it do any good, I don't know but I know I tried to make them have a bad day! Overall I have had great luck with verizons, Coverage, and even though it took to my 7th phone to get a good one (stay away from battery eating droid phones) I am happy with my phone now. BUT the fact I have the only proof I can have and am still being held accountable for something I can do nothing else about! | |
| Christian Rothe | 9/30/11 |
| SO this all started out when my 2 year contract was up and I wanted to upgrade to the NEWEST, Latest, Greatest phone out | |
| Melissa | 9/26/11 |
| I have been a customer since June 20, 2011, I have had nothing but bad experiences with Verizon as a whole. I have had one phone on my account replaced 4 times and one 3 times and the other two phones are just as awful. But most of all your customer support team are all rude and inexperienced or that is how Verizon trains them to be. If someone is in need of a credit because of their problems or phones or whatever may be the deal..they are entitled to that. I see Verizon has not made a way for customers to contact anyone above regular customer relations. I wonder why that is. I had gotten a hold of the number above but then they routed my number back to the *611 regular number I can call all the time. All I can say is I am PISSED OFF by Verizon services in all! FUCK OFF>>>>>>>verizon!!! | |
| Marisa | 8/9/11 |
| SUCKS!!!!!! Only word I can use to describe Verizon's customer service or lack thereof. In short, my husband and I pay our bills online. Last month we were on vacation so we took our laptop with us to make payments. In error, my husband accidentally sent our mortgage to verizon since they are listed next to one another on our banking bill pay page. Our bank promptly sent us proof of payment to send to Verizon to confirm the money actually did come out of our account and their response was it would take 3 weeks to get our money back. 3 WEEKS!!!! We are in the process of selling our home and buying a new one so we are trying to get a mortgage. Verizon does not care. They will not try to expedite the refund either. Nice huh? In addition to this, i have a cell phone that is extremely tempermental. It will not receive text messages. When I spoke to a rep and we tried to fix te problem, he confirmed it was a device issue. Ask me if Verizon will issue a new device?? nope!! Apparently when I changed my number to avoid harrassing texts and phonecalls, the insurance I was paying for did not follow over so because I do not have insurance they will not issue any sort of credit, replacement, etc. And if I want to cancel service...yoiu guessed it....pay the term fee of $175 FOR EACH LINE!!! And there are 2. So, I am waiting for the contract to run out and I am going with another carrier bc VERIZON SUCKS!!!!! And I will never recommend them to anyone. | |
| Katy | 8/9/11 |
| This has seriously been the worst customer serivice i have ever delt with. My girlfriend and I went into Best Buy in Littleton, Co to get TWO 4g lite internet devices. We have not had our internet on since that day. They have been charging us for THREE lines when we only have 2. Its now August and we STILL can not get an answer. We go to Best buy, they tell us to go to Verizon store. We go to a Verizon store, they hand us a number to call. We call the number and they tell us to go back in the store. We went back in the store last week and they gave us a number and said they cant do anything about it. ENOUGH IS ENOUGH!!! We were promised our first bill would be 150 and every month after that would be 100. Our first bill was 450 and now its up to almost 700. Verizon had told us they deactivated the third line we never set up in the first place..funny thing is they JUST did that TWO weeks ago.So we keep getting overcharged! It only gets better. NOW we are getting chared over 200 dollars to deactivate the 3rd line we never signed up for in the first place. This is seriously the worst customer service we have ever got. We Still have not got this worked out. We were promised by many different Verizon emplyees that they would return our calls and get it figured out but not one has done anything to help us. We have spent hours on the phone and in the store with these people and no one can help? They wont even turn our internet on for the time being even though THEY screwed up. This is the only way I am able to communicate with my family and due to YOUR **bleep**TY employees and customer service were pretty much **bleep**. Someone needs to call me and get this figured out ASAP! Katy@720-212-7908 .... | |
| Jan | 9/17/11 |
| Me and my husband have been loyal customers of Verizon Wireless for yrs! We haven't had much of any problems till recently. They have really went down hill and no longer care about their customers or repeat business. Myself I had always been treated so nicely any time I've had a problem...but it's sure changed. My new HTC Incredible which I bought just a tad over a yr ago wigs out all the time. Not sure what's wrong with it...shuts off...turns on all by it's self. If I go to touch the keypad it will automatically go black before I get to dial? The bar that locks the phone gets stuck in position...it does so many weird things and I take really good care of it. It looks brand spanking new. So I called Verizon about it and they said whatever it took they would take care of it. They didn't do anything. Makes you wonder when your phone does strange things the minute your yr warranty is up??? Now I just recently bought the new Motorla Bionic from a Brea store in CA on Imperial from a sales guy Jesus. I see the reviews are terrible from that store...now I understand it. :( I told the sales guy at the store about 20 times (No kidding!) that I wanted to use my $100.00 REBATE card that I still had from my last HTC Incredible. He said fine no problem. I STRESSED to him I wanted it used on that...not my bill! So I paid for my Bionic and accessiors with my Debit card..I did NOT want anything added or charged to my verizon account...just paid it up. :) So the sales guy takes my Debit card and rings me up...I sign the reciepts and I was on my way after they SUPPOSELY transferred everything off my Incredible to my Bionic for me. HA...big joke! (I'll save that for later.) So now 12 days later I get my Verizon bill and it says I own $511.00. Even though the guy used my Debit card and I signed the reciepts...it NEVER got charged and I'm now billed. I wanted it PAID 12 days ago when I gave him my card in the store! What the heck did he do with my card if he never charged me?!!! (was it to get my debit card number? I can't help but wonder in todays world..you can't be too careful.) Now I have this massive bill 12 days later that I should not have! Plus that same day I told him to apply the Rebate card to my new phone also..which as I mentioned...he didn't do! I asked him WHY he didn't use my Rebate card when I told him SO MANY times I wanted it put towards the phone?! He didn't really have an answer...just said well he could put it towards my bill. ARGH!!! I had a reason for my method of payment...I wanted it all done that day...NOT hit with a bill now for $511.00 now...it was suppose to be all paid for! I can't help but wonder why he had me go through all the motions of handing him my Debit card...signing the reciept and it was never charged! I can't help but think for WHATEVER reason he gets paid MORE commission for applying the phone, accessoriers and everything I bought directly to my bill instead of using BOTH cards I gave him? I have been hit with identity theft twice so this kind of thing concerns me. Plus he knew my private passwords that I had for a APPLICATION he transferred on my phone. Maybe it's normal but I sure don't like it. As to transferring everything for me...not much of anything was transferred. I was so disappointed when I got home. If he didn't know how to do it...say so! Just everything he did was wrong that night. He even mentioned I get a discount because of where my husband works...well its NO where on the reciept! Why was I put through all the paces of signing the reciept...why did he take my debit card? Plus everything I asked him about the phone was wrong! I asked if it had 7 screens like my Incredible does? He said YES. (Not..it has 5..which is no big deal...it's just that I don't like wrong information!) I called the store manager tonight "Dustin". He sounded very young and was rude and just talks over me. He would ask me what happened...the minute I would TRY to talk he would just start talking...not listening to much of anything. Making every excuse under the sun for this Jesus guy. I have been lucky with Verizon until this happened. Always treated nice and polite...but this has all been a nightmare that I did not need. Just to show them how mad and upset I am...I'm going back tomorrow before the 14 days are up and give them the phone back and change carriers. I'm done with Verizon after being treated so poorly with little to no concern at all for my INconvience! (sp) The only way to show these people is to walk away...and me and my husband both are. Verizon thinks they are so big now they don't have to worry about keeping their custormers...hope it works out well for them? Good luck. By the way it took almost 3 hrs of MY time on the phone this evening to work my way through their maze on the phone machine to get a live person. Sent to a calling center several times and re-routed back. Finally ahold of the young manager that is green behind the ears...and it just wasted my entire evening. For a manager he was very rude and inconsiderate to someone like us that have been such GOOD customers for years. | |
| Tom Smithers | 9/19/11 |
| Great at apologies but incompetent in execution. Unable to connect the dots. Endless promises and no follow up or personal accountability of their actions. The only reason they are still in business is because there are enough people who want cell phones and are willing to put up with them. Oh...and Verizon Wireless is not alone either. Most large companies with multiple call centers are the same. | |
| ME!!! | 8/16/11 |
| I broke my old phone and I had bought music from V CAST music store and put it on my memory card now I have a new phone and I want to listin to it but it isn't letting me. It says I have to put it in my old phone but its broke. How do I get it to play the music? | |
| Pissed off customer Alicia | 9/16/11 |
| I have been a faithful Verizon customer and am very pleased with the quality of their phones, but i cant help but notice that i am being primarily treated like an ATM machine. Verizon for 2 months now ha been saying that ive been going over my minutes. Last time, the supposed overage costed me 200 more dollars than regular. THIS month I have been overly and extremely careful to the point where i was confident that i used less than half as many minutes than before. (only talking at night and on weekends, adding people to friends and family)...I KNOW that ihavent gone over and now Verizon is trying to tell me that i did. WTF! I'm leaving Verizon for good. | |
| Christopher bayless | 8/27/11 |
| Nice cant change link to POOR FOR RIDICULOUS SERVICE, I spent over two hours today on the phone with financial services being denied my security deposit from my second line on my contract over one year ago I got my phones and contracted. July 16 2010, I received one and have been denied the other, I have always been more than prompt with my bills. I will pursue this legally I have talked to a finance manager,supervisor as well as a employee all of which told me I have been denied with no reason. This is the third time I have been given the run around about this. Denied 400 dollars plus the interest accrued would be much cheaper than a lawsuit and a felony. You have one week to respond, you have my number be smart this is illegal and a contract violation of contract. Thank you again for ignoring and giving me the run around. | |
| Kerry | 8/31/11 |
| I live in Rome, Ga. and I have been a customer for a number of years, the customer service at the store here in Rome is terrible, it seems that if you don't want the phone they want you to have they will not give you the time of day. My wife and I was in the store last night 8/30/2011 asking about a certain phone and the person that we were talking to I think his name was Todd was very rude. My mother and father in-law were in the same store a month or so ago looking at phones and the person they were talking to went as for as to tell my father in-law that he did not need a smart phone because he would not understand how to use it. Verizon Wireless customer service in Rome,Ga. sucks. | |
| Rowena Moore | 8/31/11 |
| Hello, my name is Rowena Moore, my husband and I have Verizon wireless service, and for the most part we have been very happy with it. However, there is a community that we own property in, and have no service at all there. We were wondering if you might be interested in placing a cell tower on this property. Thank you for your time Lin & Rowena Moore 291 Piney Grove Rd. Taylorsville, NC 28681 828-632-0580 828-446-9645 | |
| Roland | 9/4/11 |
| Greetings to all fellow Verizon wireless customers and to Verizon Wireless Corporate Management ( SPECIFICALLY THE MANAGEMENT THAT DOESN'T CARE ABOUT CUSTOMER SATISFACTION ) 1: To all customers who have 5 cell phones of more. Fact: did you know, especially if you have your own small business that you are entitled to a 25% monthly discount for "corporate" plans? did any of the verizon store reps explain this money saving detail to you? 2: for the fact about in store customer service? To anyone who has taken there personal equipment there for service, particuarly chargers: please all understand; You are dealing with your human counter parts in society! Most all people are very nice, However! like with McDonalds supper stores and ALL chain corporate anything: LARGE CORPORATIONS SIMPLY DO NOT CARE ABOUT ANYTHING BUT MONEY!!!!! THEY ONLY ENTRENCH, THE HOW TO'S OF TAKING MONEY! NOT HOW TO TREAT CUSTOMERS AS HUMAN PEOPLE THAT HAVE A MIND, SOUL AND HEART! also, most importantly!!! if you continue to have broken stuff, whether directly out of the box or otherwise, your OVERALL BEST RESULT IS TO PAY THE ADDITIONAL MONTHLY FEE ON YOUR BILL THAT GIVES YOU A "DAMAGE" COVERAGE. So, if you don't throw your phone against a brick wall and purposely smash it....then you will receive a new phone, phone otter box, charger or other item usually without any to NO bullshit in life!!! BECAUSE, LADIES AND GENTLEMEN: maybe some to all of you are NOT aware, but we now live in what is called a "disposable society! NOT ANYTHING IN LIFE IS MADE TO BE UNBREAKABLE FROM EVERYDAY, NORMAL WEAR AND TEAR. TAKE MY ADVICE: PAY THE VERY SMALL FEE! AND SAVE YOURSELVES A WHOLE LOT OF CRAP AND REPEATEDLY STANDING IN LINE! If you do not wish to pay the small monthly fee, then you'll get what you deserve! crappy service, poorly made equipment, and you will be treated as "a disposable customer! NOW: TO THOSE OF MY FELLOW customer whom live in rural areas that are NOT the "flatlands" of America....PLEASE! HELP ME? WE live in a somewhat mountainous rural area that is a 39 square mile township with only ONE celluar tower located 225 feet in altitude above our homes altitude. Most all signals, including the two bandwidths of the celluar range work on what is called: "LINE OF SIGHT". I should mention, the tower is owned and operated by "U.S. Celluar and Verizon wireless piggy backs from that tower. The town doesn't care to have more "unsightly towers" within it's boarders. Now, there are other towers located basically at the "four corners of the towns boundries. Again, NO line of sight through the mountains and hills we call home. so, when a family with a seriously disabled adult lives in the home, with NO other communication abilities such as a land line, how the heck is one suppost to call for an ambulance with no signal, whether or not inside or out. NOW, we understand that all celluar companies do NOT guarantee service or signals inside any structure because structural materials can and will block signals, especially week ones. ALL CELLUAR COMPANIES BOAST THAT WE CAN HAVE A SIGNAL AND CELLUAR SERVICE ANYWHERE IN THE COUNTRY, HOWEVER, EVEN RIGHT IN THE VERIZON STORES IS A "SIGNAL" LOCATIONS MAP SHOWING AVAILABLE SERVICE! Well, taking that actual "offical service map" and overlaying it to a county Map of where we live, the results will simply scare you! according the Verizon's own service available map. there is roughly 800 to 1000 square miles of NO signal within our immediate area. When called to verizons tecnical response unit....there reply....WE DON'T HAVE ANY IMMDIATE PLANS TO GET OUT THERE WITH SERVICE UPGRADES, BUT YET, WE CONTINUOUSLY GET FLYERS, PROMOTIONAL CRAP TO UPGRADE OUR SERVICE, BUT HOW TO DO WE "STAY CONNECTED" IF THERE'S NO SIGNAL TO SUPPORT THE EQUIPMENT??? Also, in the laws of our country, most of the time, one can find a law that simply states, if a service, repair or other is not provided, then one doesn't have to pay the fee, bill or contract until at such time the service is properly and continuously provided. ONCE again, it all boils downt to the fact that large corporations Like Verizon Wireless, Wells Fargo Band, N.A. , Walmart all have such poor service that even (and i hate to say it )McDonalds has much better service than the other companies!!! That's pretty bad when given the simple fact that the wireless industry alone supports a 5 plus billion dollar a year profit margin! so, folks, how about a Verizon wireless Bill Strike? We all not pay until all of our complaints, bad service, broken crap is all fixed and with lightning speed!? anyone care to comment? Please do so? thanks for reading my blog entry today. I sincerely hope that each and every one of my fellow Citizens has their complaints and issues proptly addressed before this company suffers situations like having there equipment destroyed or worse? take care and have a nice day! Sinerely: Roland | |
| Diana Barbisch | 9/12/11 |
| VERIZON IS THE WORST SERVICE I HAVE EVER HAD WITH MY LAND LINE AND MY CELL PHONE.I WAS WITH AT&T FOR YEARS UNTIL A FRIEND TALKED ME INTO VERIZON CELL PHONE SERVICE...WHAT A MISTAKE I MADE THEY CHARGED ME FOR A CELL PHONE I DID NOT EVEN HAVE FOR FIVE MONTHS AND WITHIN THAT FIVE MONTHS, EVERY MONTH WHEN I GOT MY BILL I CONTACTED THEM, THEY INSISTED I HAD ANOTHER PHONE ON MY LINE, THIS PAST MONTH GOT A REP WHO SAID SHE FOUND THE MISTAKE AND WOULD FIX IT, OH ALSO I WAS VERY LUCKY SHE GAVE ME A REFUND FOR THE PAST MONTH THAT I PAID FOR A PHONE I DID NOT HAVE...SHE COULD NOT REFUND FOR THE LAST FIVE MONTHS...GO FIGURE. MY LANDLINE SERVICE ....WHAT TO SAY ABOUT THAT IS THAT IT IS USELESS, I NEVER KNOW IF IT WILL WORK OR NOT, I HAVE HAD NO PHONE SERVICE { SERVICE GOES OUT AT LEAST ONCE A MONTH,HAS FOR YEARS, AND I WAIT WEEKS FOR REPAIR THAT NEVER LAST LONGER THEN A MONTH}FOR THE PAST FIVE DAYS AND VERIZON WILL NOT COME OUT AND FIX IT FOR TWO WEEKS, I HAVE A BABY, LIVE IN THE COUNTRY WERE CELL SERVICE WILL NOT WORK AND HAVE NO LANDLINE SERVICE AT THIS TIME, GOD FORBID IF I HAVE AN EMERGENCY.GOING BACK TO AT&T FOR MY CELL SERVICE.AS FOR VERIZON HOME PHONE SERVICE,LOOKING FOR OTHER OPTIONS NOW.ITS A SHAME THAT PAYING CUSTOMERS GET SUCH HORRIBLE SERVICE,SHAME ON VERIZON. | |
| Debbie Collins | 9/15/11 |
| Verizon wireless supervisors do not help, and are not PROFESSIONAL!!! I have had terrible service for several months now, I have called and called to talk about it. they refuse to take anything off my bill and I have had several dropped calls everyday for months, I have not been able to recieve my email messages as the phone won't take my password, but thats not enough to get a credit??? I have spent hours talking to customer service and then to supervisors that are frustrating me in a bad way. I have gone in to verizon offices to try to get the phone fixed and they think they have fixed it but it starts all over again. I was ready to upgrade to a new phone and sign a new contract but not until I get my bill resolved. this morning in a conversation with a supervisor, I remarked I do not want this horrible kind of service any longer and she ask do you want us to turn you off right now???!!! I could not believe this! not willing to have a happy customer whatsoever. my cell is 251-472-7776,I will go to BBB,and whatever channels I have to go to. | |
| glenn b. | 9/9/11 |
| RATING:: 6 stars, yes SIX stars!! Customer service throught the years has been superior. Better than any other company I have dealt with for the last 50 years, yes- 50 years! Always responsive; courtious, factual, honest, polite, professional... It is unfortunate all the whiners are also people who try to cheat the system; and also are irresponsible, unreliable, and a discredit to America. | |
| sue | 9/9/11 |
| I'm a new 4G customer to verizon. After three weeks, I had to call Verizon twice to replace the device. I had to go through alot to get to speak with a supervisor after repeatly being told the problem was with my computer. Even when the device was checked out and confirmed by their staff it was defective. After a month of this, the only quick action from verizon was to bill me for the month. It was impossible to speak with a supervisor on this matter. | |
| Kourtney | 7/9/11 |
| Well done article that. I'll make sure to use it weisly. | |
| Snowy | 7/11/11 |
| Big help, big help. And superlative news of cousre. | |
| Janise Bowles | 7/13/11 |
| Liars, deceptive practices, should I go on. Be smart and stay AWAY from Verizon | |
| David Smalley | 7/14/11 |
| Verizon I called in the first time about poor cell phone service on May 29, 2011. As you can see way too much time has went by with nothing being done. You tell me that we all live in a no service zone, but don’t explain why our area had great cell service for the 11 years. Doesn’t it throw up a red flag that service around here went from great to poor and the best that you can come up with is we shouldn’t have any service at all? I’ve been a Verizon customer since 2000 and never had a reason to complain and now that we (South Polk County Arkansas Verizon customers) need help and only want our great service restored, you want to take the easy road out instead of finding what the real problem is. You don’t mind charging us the full price for poor service. Why can’t someone take this serious and really look into it. All you see is that we shouldn’t have service according to your maps, so you don’t pay any attention to the rest of my letter. Listen we had great service up until about a week before I called in. During the time that “something happened”, we had high winds (I automatically think tower) also there was a Fiber Optic line cut and the city of Mena Arkansas completely lost all cell service (another red flag, something didn’t get put back together right). Why can’t someone follow through with this? We had great service up until that time. Please contact me with what you are going to do. Phone 479-243-5983 or dandcsmalley@gmail.com . Thank you, David Smalley | |
| Betsy | 7/18/11 |
| I am very disappointed because i am being charged for the use of a USB number that i used when i had my Dell laptop. I had to purchase a new laptop and the store in Lancaster, sc told me i the old USB would not work on the ASUS laptop so i had to buy a new USB for the ASUS laptop. I am being charged a fee for a USB number that i cannot use plus my cell number and the current wireless USB. I want this taken care of immediately!!!! | |
| | 7/20/11 |
| Im new to the mobile phone world and was sold a samsung galaxy smart phone..it takes a degree in telecom to use it..the salesman failed to mention the need to attend a class to understand functionality..I hate the phone and the salespeople are ego phone driven..no customer service..this is in Nashville, TN..Gallatin Rd..I took the phone back wihin my 14 day return window..told I had to pay a restocking fee..that the phone is not useable..that is funny..3 day sale on certified used phones!! What a scam! I plan to return it anyways...the sales office gets a rating of 0 Sydney Faulconer, Nashville, TN | |
| Scott | 7/21/11 |
| IT is sad that when you have a phone that is being burned on the inside by a battery that is faulty and you take the phone (by the way this is phone number 2, which is a Blackberry) and the store manager says that I could purchase a new battery for $40.00, however this phone is only 9 mths old. The store manager was not willing to replace the faulty battery at his cost. It appears to me that once Verizon has you in 2 year contract they could careless about their current customers and only the new customers that they want to gather up as well. I don't know if they know the true meaning of "customer service". I have been with them for over 12 years, plus I work for a large company that offers discounts through Verizon...I wonder if they would care if they lost almost 2400 customers...then do you think they would know the meaining of customer service. I am very feed up with this company. LISTEN TO YOUR CUSTOMER !!!!!!!!!!! | |
| Damon | 8/4/11 |
| I have been a customer for many years and the customer service sucks, i have 5 phones and a computer app and when i try to see or call a rep, they dont give a damn. I am changing to a new provider and i belong to one of the largest motorcycle clubs in america and i have advised them all to do the same, they are coming with me to change. good-bye morons | |
| Teresa Rogers | 7/26/11 |
| To Whom This May Concern,There has been a charge on my verizon phone bill for approximatelt $4,956.62 for which i am not responsible.Atthe time of these charges i was out of the country on a cruise and was not aware of these charges.Ihave always paid my bill and i appreciate the customer service that i have received from your company.Ido not regret being a verizon customer.I would like to continue being a valued customer but i would greatly appreciate your efforts to resolve this issue.I was not aware of any changes to my plan for use of the internet that would be any different in the country as well as out of the country;otherwise,I would have made the necessary adjustments to avoid this situation.Iwould like to have theabove amount waived and continue being a valued customer.I believe that this issue can be resolved and i am willing to do my part and i would greatly appreciate your efforts also.Please call me at your earliest convenience to discuss in full. Respectfully,Teresa A. Rogers. | |
| isaiah j shockley | 7/27/11 |
| i told you people waiting for my disbursement of my stimped checks since you don't believe me here's prooof , and thank you micheal for your help , your a god send. i will take care of all my charges and late fees , i don't lie like the customer service dept does or manipulate you in believing they care.From: The Academy Online Student Accounts Sent: 7/27/2011 To: Isaiah Shockley Subject: Financial Aid Disbursement Notification 7/27/2011 Shockley, Isaiah 119 Winfield Court Fairless Hills, PA 19030 Dear Isaiah Shockley: Please be advised that the loan funds listed below were credited to your account on the date(s) shown. Direct Subsidized Stafford Loan 2011-12 ($1,742.00) 7/26/2011 Direct Unsubsidized Stafford Loan 2011-12 ($2,985.00) 7/26/2011 If you have Stafford or PLUS loans you have the right to cancel the loan(s) or any part of the loan(s) within 30 days of the date of this notification. A request in writing must be received by the Financial Aid Office within the 30-day time frame. If you cancel any portion of your loan(s), the funds will be returned to the lender. Should you choose to cancel or reduce any of your loans, you remain responsible for the charges you have incurred. Please feel free to contact the Financial Aid Office at (866)755-4238, Option 1 if you have any questions. Thank you. The Academy Online Student Accounts Department (866)755-4238, Option 4 studentaccounts@online.academy.edu | |
| Chris | 7/29/11 |
| hi there Laurie. i am writing to you to let you know that I worked for a verizon wireless call center and I wil let you know that since you have only had the phones for nine months on the wireless side of things that with almost all carriers run this way. yes i get that you are wanting to get in with the tech of the 21st century but you signed into the 2 yr agreement with the phones that means that you are legally binded to that unless you break away an pay the etf and that being said you only pay for the lowest plan possible for a family plan with verizon so paying the 59.99 and if you had the unlimited msging on both lines that would be 20.00 a line then your only paying 99.99 a month and for 9 months of service at 100.00 a month they dont see that as a very high value customer, you may feel that you are a value to them but the average cust at least pays 160.00 or higher so paying that lil bit if you have the msging plans on both lines and you dont have msging your not paying a whole lot which is fine but the total time of the contract 24 months is when they make up the discounted cost over the actual cost of the phones, so even with their cheapest phone for no commitment being 139.99 if you got the phone for free they are only going to make up for the 240.00 over the term of the contract. so with that said that is why you cant upgrade with out paying for a phone out right at the 4,5,even 600 price for the phone. Im only telling you this so you understand there stand point on not allowing you to because it was your choice to get those phones knowing that you are going to have them for 24 months or 20 months if you decide to commit to another 2 yrs. If they allowed you to upgrade that would also mean that they are allowing you to contract stack basically because you havent completed one full year yet so that would mean that they are letting you out of something that you already agreeded to. | |
| hi my name is rosa | 7/30/11 |
| i just got 3 phones from verizon and one of them was for my daughter 3 day later my daughter is listening ot bad music with bad words and racism.... tell me y stuped verizon sold me three used phones and my daughters was one of them were some one had porno and bad music well i went back took the phone and the stuped employees said sorry gave me a new one but now i have problems with mine and its also used they lie to me i clld the 611 number and they told me that store is just using there name but there not corporate it sucks it still represents them am i write well im going to file a law sue if u want to join post a message and ill get in taouch | |
| Connie Moresco | 6/23/11 |
| I just wanted to say I am very disturbed by the fact that porn is being sent across the airwaves! This is horrendous! I opened my husbands phone & what did I see? Another woman's ellicit porn or her breasts & vaginal areas! How disgusting! I am reporting this cellphone number to you in hopes that you will discontinue this sick womans porn affair! Here is her number: 7854103609. Here name is Tonya. Please restrict her from being allowed the use of a phone if this is what it is going to be used for. I don't want my children to pick up their fathers phone & see that disgusting sight! Maybe you should start monitoring these video msgs & such a little more. I know they monitor the internet but maybe they should consider the phones now too. Guaranteed I am shutting off my service with verizon. Her number will be blocked too! | |
| Laurie | 6/29/11 |
| As a customer with Verizon for over 15 years now I was surprised when I went into a local store for help with a phone upgrade to find that not only was I denied the upgrade but that even the loyal customer department was only willing to compromise and allow me to upgrade to a phone that is already behind in technology. I had Verizon DSL, home phone, wireless phone and their connection through DirectTV. They just sold the home phone, DSL, and DirectTV to Frontier a few months ago. But I still used those services with Verizon for many years. I have a cheap phone that I think I paid $50 dollars for and got the second phone line for free. I signed the usual 2 year contract as I have done for years now. I have never asked for anything from Verizon over all of these years. I wanted to upgrade to the new 4G phones but was told I was not able to do so at the discounted price that even new Verizon customers receive. Because I had not had my old phones for the required 20 months before being eligible for a phone upgrade I would have to pay the full price for the phone. Full price $600+, the discount price $309.00. Now if I already owned a smart phone then I would understand the denial of an upgrade. But what they are telling me is that I cannot move into the 21st century technology because I haven't had my current phone for 20 months. I not only did not need the smartphone at the time I purchased my cheap phone but I could not afford it. I have more than paid the company back for their cost of the 2 cheap cell phones with my bills. I currently use the minimum minutes plan available which for loyal customers is 550 minutes. We usually use less than 40 minutes a month. I believe 80 minutes was our highest. (I should mention that we have had these cheap phones for over 9 months now.) As far as I'm concerned comparing my cheap phone to a smartphone is like comparing apples to oranges. They've already made back their money for the discount payment of my cheap phones and with the unused minutes. Still I was denied help from the in store employee who told me to call customer service. I talked with customer service and then asked for a customer service manager. While the manager was polite he could not help me and transferred me over to the loyal customers department. The loyal customer representative said she would accommodate me by allowing me to upgrade to a 3G phone. I would have to sign a 2 year contract for a 3G phone and not be eligible for an upgrade for 20 months. I said that was not good enough and she asked why not? Anybody with a brain should know that technology changes at a rapid rate. So if I settle for the 3G (which by all accounts according to friends who now have 4G is slow and not even in the same league as the 3G) and cannot upgrade to the 4G for 20 months then who knows what new phones will be out by then? A 5 or 6G? By accepting the 3G I would already be behind in technology. By having to wait 20 months who knows how far behind technology I would be. As I stated previously if I already owned a smart phone then I understand why they would make me wait for my eligible upgrade date. But to make me keep a phone that is an apple compared to the orange is ridiculous. They would make so much more money off of me by allowing the upgrade. And corporate should think of it as a way for them to take the lead in a competitive market by offering to allow those that have been loyal customers to upgrade to smartphones earlier than the usual 20 month upgrade date. It keeps good customers and makes them more money! It's an incentive to bring other people to Verizon wireless because people will see this as a good corporate gesture. It would show true loyalty to customers not customers loyalty to them. I would have to look up the stats but I'm sure Verizon wireless is not in any financial danger and this would be one step to make them look better than their competitors. I highly recommend to those who have the opportunity to switch wireless services to do so. I am in the unfortunate position of living in the country where only Verizon phones work. But that doesn't mean I don't have a second way around this dilemma! One final note for those of you unhappy with Verizon. It would be cheaper for me to pay the penalty to discontinue Verizon services and to then go to another wireless provider and get the 4G phone and plan and still save money from paying the full price for the smartphone at Verizon! A final P.S. I believe the phone number for Verizon corporate is out dated. I don't know about the address. | |
| Rita kimberly | 6/29/11 |
| I am writing to your company pretaining to the serve we received at the Retail store at Hollywood locatiion. My God mother and I went in to bring her phone in, because she was having problem with her battery. The manager lied and told us he did have any in stock. My god mother is 81 years old have been a customer for many years. He had the nerve to send us to the store own whilshire blvd. We found out he had the battery in his store all along. I think it is very poor customer service. I will never reccomand your service to anyone. Soon as my contract is up am going to go to another carrier. He is a jerk for doing this to people. I would like to see more Afican American and asian working at yours stores. The latiino is running your business to the ground. Wake up and hire more people of color. This is America the United States not mexico. | |
| Keisha | 6/30/11 |
| Hello my name is Keisha. I have had horrible experience with verizon. I had the bright idea to switch from sprint to verizon and it has been nothing but problems.. I have never recieved any bills from them and i dont pay my bills online. So my acocunt went past due without me even knowing it. THey said they had the correct address and they sent it out. The first time i called in the guy was supposed to send me out a new statement also told me i had 30 days to pay the past due ammount.So month two comes around still no bill from the current month or the past due ammount they then decided to shut my phone off. Then told me its my repsonsibilty to get the bill i need to go to the store. They would not turn my phone back unless i padi 500 dollars..Said there was nothing they could do to help me. And the manager then proceeded to hang up on me | |
| Robert Johnson SR | 7/1/11 |
| To Whom this may concern at MI Office of the Attorney General Consumer Protection Division ITEM PRICING Overcharges My name is Robert Johnson, I am writing to file a complaint about Verizon Wireless I entered into a contract for internet wireless service in Jan, 2011 of this year. I had to purchase the Version 3g Card adapter for over $100.,00 to connect to the Verizon network. I start my plan with paying $50.00 per month for 5GB of services, and I can down grade any time to the $35.00 3GB plan anytime, or Increase my plan at any time, up to the 10GB for $80.00 per month. Recently I contacted Verizon to increase my plan to the 10gb for $80.00 because I recently started an online business, and college class online with Argosy University, presently where I live, there is no other available internet services provider to my knowledge , this is one of the reason I entered into this contract with Verizon. When I try to up grade to the 10gb service, Verizon inform me that I would have to pay another $199.00 for the 4g Verizon Card adapter , and would not increase my service to the 10gb services. I belief they entrapped me into a contact with knowledge they will try to get me to up grade to their new technology the 4gb adapter card. To increase my services June Verizon internet charge for 30 days for my internet service was $275.06 to maintain access to the internet, I believe they are overly pricing there internet service, cause undue financial harm or taking advantage of individual who have no other means of accessing the internet. I hope you department is able to assist me with this matter, If you need my Verizon account or for any additional information I can be contact at information below, Thank you for your Time Robert Johnson Bob Johnson SR 7321 White RD Lot 128 Muskegon MI 49442 Cell phone 231-726-8605 Email rwjohnsonsr@live.com Or robertwaynejohnsonsr@live.com | |
| E conley | 7/1/11 |
| Crooks and liars | |
| Kristen Toft | 6/11/11 |
| Have four phones live in Wyoming far from our family in Ohio and every time we have a problem they send us refurbished phones that do not work. We are still under warranty and the phones break. They do not car they treat people like shit and want us to keep paying over and over. I call 611 and they are rude as can be I am done with verizon. | |
| randy | 6/15/11 |
| i been with verizon for few months and i use to be with sprint. now verizon is the best service i been having better customer service and people actually try to do what they can instead transfering over to some one else. sprint is the worst service i had and never again will i go with sprint. just to let other people know do not get sprint what ever u do its like signing your soul to the devil problems after problems. | |
| Lara | 6/15/11 |
| Given a choice, I would not even have given one star. This company has the poorest, suckiest, customer service I have ever seen. I had called earlier in the year to ask that VZ Navigator billing be stopped as I had bought a Garmin after VZ Navigator consistently sent me into wrong areas. I was told it was removed. Today, I was told that the former rep had given me a one month fee waiver, but had not canceled the service as she told me she had. I was told that by paying my bill, I had agreed those charges were correct, and that I was at fault. This charge was not listed on my bill. The rep "graciously" offered to return partial fees, but when I demanded to speak to a supervisor, she informed me that she would not give me the refunds if I spoke to her supervisor. I still insisted on speaking to the supervisor ( for other reasons too that I will tell next) and I had to wait 35 minutes before this "supervisor" finally came to the phone. I was on the phone a total of two hours. Keep reading...... I Initially had called tonight to change plans and find out when I renewed my phone recently, that I was on an old outdated plan and now Verizon offers better priced plans that would have fit my needs better. I was not informed of these plans at my contract renewal and discussed the different ones with her. I decided and asked her to future date a plan change for me and next is when she dropped the bomb about being billed for the Navigator services I previously requested to be removed. After being given such a hassel over the Navigator charges, and feeling her promise to send me something in e-mail stating what I got on my new plan and the charge breakdown would not be done as promised, I requested that she cancel the plan change which she assured me she did. She finally got me ( reluctantly) to a supervisor, who was no help whatsoever and kept telling me I was wrong , etc etc. I asked the supervisor to make sure the other rep had canceled the future calling plan change and she assured me that she, the supervisor, had canceled the request. I pointed out to her that the other rep had also promised me that the plan change was done and that I had been lied to again just for the sake of selling phone plans. She had nothing to say about that. The final blow came when I had them check my rebate, which I was initially told was $75.00 by the rep that sold me my new phone. Much to my suprise, when I got the phone the next day, the paperwork in it only authorized a $50.00 rebate. When I pointed this out to the Supervisor today, she told me that I was wrong. I then find out that my rebate papers, which I mailed on 5/4/2011, in frontof a witness that saw all the right paperwork sealed in the envelope, was missing several pieces of documentation with my personal information on it, including the upc off the original box that is required to get the rebate. Since these papers were all stapled together how is it they lost 3 of the 4 items needed to get my refund. As of June 15, 2011, I had not received a rebate card or anything from verizon stating anything was amiss. Convienent that they waited until after the rebate was over , isn't it? Verizons solution? Send me to another automatic phone cue where I got no help whatsoever. An oh, by the way, they like to record their customers, but customers can't do the same thing back so we have proof of the lies that are told to us. My next letter is going to the Attorney General's office, thanks to the previous posters for the information. I'm sure with the cases listed here, and the thousands of complaints on various consumer websites, getting some results is possible. | |
| Morris Spigner | 6/15/11 |
| Hello my name is Morris Spigner and i have been with Verizon since 2003 and now i will tell you why i will be switching to ATT in December. Over the past seven years i have paid Verizon around 23,000 dollars or more and as a client i expect not to be lied to. On June 10 at 3:22pm PST ie. California time i called Verizon concerning my bill and charges that were discussed in May. After 53:01 we finally got the issue resolved and he told me that if i upgrade one of my phones that it would be free my plan would not change and that it was not a smart phone. I had the phone mailed to my Niece in Carlsbad and She was very thankful. When we tried to connect the phone it did not work. So i called Verizon and they told me that my plan would change and my payment would go up because they consider the KIN 2 to be a smart phone.I told them that they need to keep my payment the same and they said that i have to pay more money or tell my Niece to turn the phone back in (of course i would be humiliated if i had to tell her that) so i asked to speak to a supervisor and she put me on hold while Bruce Francey reviewed my account. 10 minuets later she said that there was nothing she could do and the Supervisor did not have time to talk to me and said that she would have him or Anthony Muldrow call me back within 48 hours. I told her that i would give her 48 hours before i bad mouth a company that i have been extremely happy with for 8 years. In December the contract will be up on 3 of my phones and i will pay the extra 175.00 to cancel the KIN 2. I have had ATT for internet for many years and i will get 4 iphones even if my payment is higher i will switch to a different company. Reason: I will not do business with a Company that is dishonest. In 48 hours if i dont get a favorable call back i will tell everybody i meet why i left a dishonest Company like Verizon. I am a Man of my word. I was very happy with my Plan and now it is gone. I am very sad. My number is 949-275-6390. | |
| Brenda Dugan | 6/6/11 |
| I was having a problem with 2 cell phones and was in need of 2nd replacement phone. I went into 2 local stores and spent a lot of days back and forth on the phone with Verizon and parts department and Assurion trying to recifty it. Finally, about 1 monthy later I spoke with a representive named JD, who quickly understood what the situation was and how to solve it. JD deserves a "raise" TODAY! He quickly and intelligently assessed the problem. I am expecting my replacement phone and accessories tomorrow. I hope I'm not speaking too soon. Yes, I have had expremely poor and incompetent customer service by other reps. Yes, I've been hung up on. Could this be too good to be true? If I'm dreaming, I don't want to wake up! I'll see soon if all goes well with the 2nd replacement phone. Brenda Dugan | |
| Mrs. Potter | 6/7/11 |
| I have never had a cell phone service with such crappy, bogus, scamming service. I downloaded a ring tone for $1.99 like the website states, and yet they billed me $30 for the download stating that it is $1.99 per megabit and the song was 15 megabits.Everytime I call they will not let me speak to a Supervisor. I listed my friends and family (top 10) and they said the computer did not accept the numbers and kicked they out so the following month my bill was $700. When I called they said, "I see where you were in friends and family, but it only accepted one number. It is your responsibility to check your billing and numbers to make sure they do not get booted out." So, now I have a cell phone service where I have to check my verizon wireless everyday to make sure I am not getting screwed. So today i check my verizon wireless, it says I have data charges, but I haven't done anything. I call to ask them why I have data charges and they tell me they don't know, but expect me to pay for it????? I do not use the internet, I haven't downloaded anything (songs or ringtones) and yet they continue to charge me bogus fees and so conveniently kick out my friends and family numbers when I am under the impression they are "free" talk because they are on my friends and family?!? WORST wireless service EVER! | |
| Bruce Cooperman | 6/9/11 |
| I upgraded my phone on 1/24/11 from a regular phone to a smartphone a Samsung Galaxy S. From the day I got it the phone did strange things like shut off and then when I went to chare it at night it wouldn't shut off, jumping screens, chiming when I didn't have an email or any kind of message. I went back to the verizon store where I purchased it and they told me that I just had to get used to the phone as it was something new to me which I said I understand and thought they were correct. Fast forward to now 4 months later and about a dozen trips back to the verizon store and I got every answer like the system is updating and installing new software and other garbage. I asked for a new phone and was told that there is nothing wrong with my phone. A technician never looked at the phone they played around with it like I have been doing. The problem seems to be in the connectivity of the internet to the phone. A week ago I was out and my oldest daughter sent me a text message with a picture. I tried a number of times to download it but kept getting the message "Check your internet connection". I realized that I was out east on Long Island and figured that there might not be alot of cell towers there so I waited till I got home and tried it again and got the same message. The next day I went to a new verizon store that just opened in my neighborhood and had the technician look at it. She tried a bunch of different things for about 20 minutes and then she told me that there is an internal problem with the phone and she is ordering me a NEW one which should come by Fedex in 2-3 days. The phone came and I opened the box and to my surprise the phone said "Like New Certified Replacement". Well I didn't buy a LIKE NEW phone I purchased a NEW phone. I contacted customer service and got a run around and lots of double talk. I was told that like new was a new phone that someone opened up but didn't want it and legally Verizon can't sell it as new anymore. They told me if there was anything wrong that Samsung the manufacturer gives it a very stringent going over and sends it out as new. I was also told that if I wanted a replacement I would have to go directly to the manufacturer Samsung and take the issues up with them. Verizon claims that Verizon manufactures the phone and Verizon just uploads the software for them. I told the representative that I bought the phone from Verizon and not from Samsung and they should be dealing with the problem I shouldn't become the middleman.Currently the "Like New" phone is still sitting in the Fedex box and I will not activate it. I WANT A NEW PHONE. As I told the customer service rep this is not just a phone but a COMPUTER and I want a new one not a replacement. I think that Verizon should wake up and start dealing with good customer relations and not just trying to get a phone in everyone's hand. If this issue is not resolved to my satisfaction when my contract is up I wil go to another cell phone company and during this time while I wait for the contract to end I will get rid of the smartphone and get a regular phone. Shame on Verizon Wireless for losing sight of good customer service and satisfaction. | |
| Tracie Sands | 6/2/11 |
| Disappointed in Verizon period!! Have had a credit lingering in the amount of $161.11 for charges put on my bill I did not autorize!! I was told to receive my credit I had to pay them...ok, that would mean I paid them twice so what is the point of a credit? When asked to talk to a supervisor she hung up on me!! Total crappy customer service! I encourage all to not go with Verizon because of overcharging and lack of customer service!! Best source of business is word of mouth and I have been telling all my friends and family about the treatment I got from them and all are thinking of leaving Verizon and taking their business somewhere else where a customer means more!!! | |
| callie richesin | 5/25/11 |
| Verizon used to be the only cell phone company that worked when I was in the middle of no where. NOw it is the only cell phone company that doesn't work. I have been a customer of verizon since I was in diapers and now i want out of my current contract. I spend numerous work hours on the phone with technical support to find out the next time i call for support and provide feedback on their recommended solution there was no log of my previous call for help. In addition, in the past year, I have received four new phones. I don't understand what I can do to discontinue mismanagement of work-hours to sit on the phone with customer service besides ending my current contract. I'm sorry. I love verizon. But, my family has to eat. I can't lose my job. I do admit I travel a lot of work and they are to very low populated areas and it is tough, but it shouldn't be this hard. | |
| Jamie Thurman | 5/25/11 |
| I needed to extend my payment to the 27th of the month. I called customer service and was told to go through the automated system. Upon doing so it deducted my payment right then and did not give me the option to set a later date. As soon as my payment had been deducted I contacted verizon once again and told them this. I live paycheck to paycheck and the payment would leave my account negative plus I would have to pay a 35.00 insufficient funds. The second person that I talked to at verizon stated he would have the charges reversed and the money put back into my account in three days. Five days later and 35.00 poorer I contacted Verizon again to be told that the request to have the fund reversed had been rejected. They can send you an email to remind you that your payment is due but they cannont send an email to let you know that you are screwed. If i did not have 5 accounts with Verizon that are under contract and my company is also with verizon. I would switch back to AT&T. I hope you can hear me now. No one else there did. | |
| Lachella C. | 5/25/11 |
| I have had six phones in less than two years. I have had 3 blackberry storms, and I have also had 2 droid eris. I am expecting a certified pre-owned droid x in a couple days. I have filed complaints with the Georgia Governor's consumer affairs dept. The majority of the customer service reps are rude, arrogant, and incompetent. I accepted a certified pre-owned phone because I am tired/drained at this point. The 3 blackberry storms and the 2 droid eris were brand new, but they were all defective. The problems I had were numerous: 1. touchscreen would black/white out 2.ringer would not work...I missed many calls due to this malfunction. 3. constant error messages when I tried to send a text or receive a text message. 4. I would receive the same text messages repeatedly 5. automatic dialing of phone numbers in my outgoing/incoming call history. 6. The internet service was terrible with the previous five phones. I would try to research different websites, and the all five previous phones would automatically switch from the internet to the home screen. I have spoken with corporate summer of 2010, and I was previously advised that my contract would be terminated if the fifth phone did not work. I am on my sixth phone, and it's a certified pre-owned wireless device. The customer rep I spoke with had the audacity to say Verizon replaced all five phones as a courtesy. I immediately expressed my dissatisfaction. I have rights as a consumer, and I have also contacted an attorney to help me deal with Verizon. I pay over $135 per month for so-called unlimited service. I'm paying for Verizon's products and services, and I am not getting what I pay for. I expect exceptional service when I call customer service, the majority of the supervisors/reps are primarily concerned with profits...not customer satisfaction. The customer service rep that switched me from the three blackberry storms to the droid eris didn't advise me my contract would be extended if I accepted the first droid eris. Verizon is all about profit, they could care less about the satisfaction of their customers, I would like to know if anyone else has had success in terminating their contract with Verizon. | |
| Mike Deffren | 5/26/11 |
| Verizon Wireless is horrible, all they want is for your to sign a contract. if you have problems with your phone and your not near your renewal date they want you to pay full price for a phone which could be 400 to 500 dollars. i went through 5 refurbished phones and all they could say is that they could sell me another one, and i have been a customer for 15+ years. i would stay away from verizon. | |
| velma | 5/16/11 |
| I just received verizon on 4/27/11. I am ready to leave. Verizon reps are liars. They offered me a certain price for internet and phone, and when I called about my bill, the supervisor says that verizon cannot offer that price. I am through!!! | |
| jesse | 5/17/11 |
| No more one year early upgrades how sad | |
| Karri D. Settles | 5/19/11 |
| Where to begin??? I have been an excellent customer of Verizon Wireless since 2003. I was transferred with my job and switched from At&t to go with Verizon wireless...BIG MISTAKE! Throught the years the customer service was adequate however, in Oct. 2010 my Verizon LG phone just came apart, it would no longer charge unless you stood there and held the phone and pushed the charger into the phone. I have always carried the insurance so I honed Verizon. The c/s agengt said I was eligible for a free upgrade so I listened to what was a vailable and made an assisted choice of the Samsung Intensity 2. In a few days I recieved the phone but it did not have a battery included. I phone Verizon and was told they could send one out or I could go to a local store. Well, I live 150 miles one way from the closest Verizon store. We made the trip the following weekend only to be humiliated and insulted leaving without a battery and wasting 4 hours of my time and gas round trip. The following day I poned Verizon and told them of my plight. They gave me the run around about a contract that needed signing etc... before they could move forward. I waited about 3 weeks to receive the contract. Then they charged me $300 for the phone because I did not activate the phone and did not sign the contract. The account went into collection. I made call every other day to come to some resolve. They continually lied to me by telling me they had sent over 12 contracts to my address, yet none were received. Curiously, their nasty deliquency letters and monthly statements kept coming and I paid the monthly bill to eliminate their reorting me as a credit risk, all while not having any service or use of a phone. I kept calling and I was made promises of resolve but as of today 5-19-2011 nonething has been done to resolve the contract issue. They turned off my phone in 2-2011 due to the contract issue. I finally received the battery in March 2011 but I do not have a contract and I do not have service. I have been working diligently for the past week and yet to have resolve. My wishes are simle, if they want to retain me as a customer, I want the contract sent Fed Ex on their dime, I want a refund of service paid for that were not recived and I want the romised $50 rebate and the car charger as well. These are all promises made during this time of being treated like the redheaded step child. I hone other carriers and they are willing to bend over backwards for my good business and I may just send back this phone I cannot use and go with another carrier. My only concern is not being able to keep my current cell phone number, Verizon will not release it even though I have paid to date and I have a ZERO balance. I have tried reeatedly to get a supervisor but not one will return my calls or e-mails. Today I am sending a certified letter to Verizon wireless Corp. Verizon SHAME ON YOU! | |
| josh | 5/19/11 |
| it sucks when you get on your way to school and you find out that your phone is cut off and that they will not turn it back on for just a week until we pay the bill do not go with them go to someone else for a phone company | |
| Tawana | 5/13/11 |
| I have been a customer of Verizon for 5 years. I have now decided to move my service elsewhere. Last year while I was deployed to Iraq, my son started having problems with his wireless usb. This was the third time in 10 months he's had the same problems with this product. After spending an hour on the phone to customer service rep, they finally told him to take it into the store. My husband took the device into the store and was told Verizon no longer carried the item. They offered him another kind to replace the one they no longer carried. They bagged it and my husband left the store with it. Once I came off deployment in March, 2011, I had my phone status changed from Deployment hold. When I got my first bill two weeks later, not only did they change my contract date for the usb from month to month to June 2012, but they changed my contract date on my cell phone to May 2012, supposedly because off the year I was deployed. After speaking with the CSR, I told them as long as I paid the $9.99 monthly (while I was deployed) my contract date should not have changed. Once I got that straighten out, I went to the wireless USB. I was told since it was a different kind, then it was like doing an upgrade. I reminded her that they no longer carried the type that I had, so because Verizon didnt carry the same product, I have to be penalized for it. She stated if I would have had insurance then, that would have covered it. THE THING IS...I DID HAVE insurance. Then she told me the insurance didnt cover it because it wasnt lost or stolen and the manufacturer's warranty had expired. Remember... this is the third time in 10 months that this product had to be replaced. Now I am trying to contact corporate offices but cannot locate a contact number. NEXT STEP...CLASS ACTION. I have several military buddies that either had problems with Verizon products or they are having problems now with Verizon's product. | |
| mike | 5/11/11 |
| I am on my 4th droid x. They have all been broken out of the box I have spent countless hours drivin to fedex cuz they can't find my address, talkin to customer service and in the store. I am sick of broken phones in the mail. I paid good money to get this phone and pay my bill every month. Im getting deployed to afghanistan soon. I shouldn't have to worry about gettin screwed over or my family getting screwed over while im gone. Verizon has been the worst contract I have ever signed.... I regret it everyday. Please ppl don't get Verizon. You will get screwed over and over and over. | |
| Mark | 5/12/11 |
| ANYONE GIVING THIS RUDE, MONEY-HUNGRY COMPANY A FIVE...IS OUT OF THERE MIND. I DESPISE Verizon. I worked for this awful company for a dozen years from 1989 to 2000 in Philadelphia on the Residential Service side. My, MY how things have changed. This company doesn't give a damn if you live or die...so long as they can make $10 on the cadaver. They're EASILY the sneakiest company (as far as heaving charges on your bill) that I have EVER seen. I spoke to a spokes-hefer named Debbie today...who was the dumbest (in terms of customer service) person I have EVER talked to. They STEAL money from you...and then offer to give you HALF the money back as "good customer service." The WHOLE corporation's a PONZI scheme What happened to ""positive tone and manner" Verizon? Oh you forgot that? You also forgot to give a damn about your customers? Awful. Find ANY OTHER CELL PHONE COMPANY...but BY-PASS Verizon. | |
| | 5/13/11 |
| fuck verzion | |
| sid | 5/6/11 |
| Hi everyone: I have been a loyal customer to verizon maybe a year, never been late on a bill or anything..April 1 2011 I ordered 2 phones from verizon which I paid for with a debit card,1. droid x $160 1 Htc Thunderbolt $239.35 ( $30 discount for waiting on phone upgrade) I also added a line, upped my minutes, and added 2 unlimeted data pakages...All on the same day! Fedex made an attempt to deliver these to my house on April 6 2011 (in 2 seperate boxes) But I wasn't home,So they left a sticker on my front door.(no big deal right?) So that evening I decided to do some more research on the thunderbolt and had found alot of online complaints about it and decided it neede to go back. I called verizon who informed me to not sign for the package cotaining the phone,and it would be sent back to avoid a $35 reshelfing fee (cool right?)So I went to my email and got the tracking # verizon had provided with invoice and decided to call Fedex and just have them ship the phone back before it ever went back on the truck for a second delivery attempt.... Fedex had then givin me a return tracking # and assured me it would be no problem to ship it back.... so the next day they delivered the droid x and I activated it on the new line I'd just set up for me girlfriend on my account... everything is fine so far...A week goes by and I get a text from verizon stating I have til 5/31/2001 to activate the thunderbolt or will have to pay $380.... so I called the activation center to explain that the phone had been sent back.. they told me they didn't have the phone yet. So I called Fedex back with the return tracking # and they told me the package had been delivered and checked in at the verizon warehouse on April 11th to 4801 Merintile Fort Worth Tx. by R. Swindt at 9:19 am..... So I called verizon back and told them all this and they said the tracking # didn't match their records WTF? they asked me If I put the tracking # sticker on the box that verizon had provided... and I said The box never even touched my doorstep... it was the return tracking # fedex put on it... So they have been investigating this to find where it's at in the warehouse,And no one can seem to find it... They told me they are not allowed to refund my money until it's found.. which is complete BS!!! I have verifed with verizon's supervisers and customer service reps whom have followed the tracking trail on that damn phone and they also come up with what fedex told me... It has been checked in and the person who did so.....I'm still waiting on my refund and have talked to at least 10 verizon reps and have gotten no where.I call every 3 days because they never do the follow up calls they have promised me And also have closed this case at least 5 times.I have to keep calling in and reexplain this whole ordeal... my phone bill is already past due because they have not refunded me plus I have to worry about the $380 activation fee for a phone lost in their warehouse that they are already aware of... they have made no attempts to fix this but they want there damn money or will shut off my service and turn me over to collections they will not terminate my contract without charging me $350 a line for that as well... I am on disability for heart problems and live on $690 a month... why should I pay for thier mistake.... you lost the damn phone on ur property I never even seen the package so it's your problem not mine.... GIVE ME MY MONEY BACK NOW OR I WILL TAKE YOU TO COURT!!!!! If anyone has any awswers for me please feel free to email me sd-burk@hotmail.com | |
| Alicia rizzuto | 4/27/11 |
| I have a concern about your current ad campaign for Mother's Day. Perhaps this is just the creation of an insensitive campaign manager/ advertising company but it is offensive. The young man who stands outside a Verizon store deciding whether or not he is going to get his mother a phone goes throught a speech in his head talking about grandchildren and while he is describing his child he says " He will make eye contact, work with his hands, and return emails" There is an epidemic sweeping our country called Autism, maybe you've heard of it? Symptoms include antisocial behavior and lack of eye contact. This commercial speaks to that issue and I think you should take it off the air. I have been a loyal Verizon customer as well as my mother and daughter and I am ready to endure the financial penalty for discontinuing my service early just to not support your company. I highly doubt this comment will really be posted for others to read. i will contact the headquarters and hope others who read this will do the same. | |
| Towanda | 4/29/11 |
| We have had nothing but frustrations with Verizon. The last, most egregious experience was when they ripped my sister and I off, to the tune of several hundred dollars, and still counting, while I'm unable to resolve the matter. My husband and I gifted a Verizon wireless phone to my sister. In addition to ongoing billing disputes, this last spring was the "straw". I am cargiver for a husband with many needs. Life is stressful 24/7. Because of the ongoing additional stress imposed upon me by Verizon's failure to resolve this matter, my sister attempted to get the account transfrerred to her name. [I found this out from my sister in the past week.] Initially Verizon told her she could do that. Then when she attempted to do that, Verizon told her that she could not get the account transferred to her name because the account was in dispute. They also told her she could not continue using the phone we'd gifted her and she would have to buy another phone. Verizon subsequently charged her several hundred dollars for the new phone and account. Additionally, she pays a monthly bill. Simulatenously, Verizon continues to bill me, as if the gifted phone was in use. Never once advising me of the transactions between them and my sister. At one time I thought I had a Verizon employee understanding my dispute and after a very lengthy phone conversation that day, I was told that employee's supervisor would call me as to how to get the matter addressed. That was in Feb or March this year I believe. Today is April 29th 2011 and to this date, I have not heard from any "supervisor" nor anyone else from Verizon re this matter. My ongoing attempts to address this with Verizon have been useless. My opinion: Do not do business wtih Verizon no matter what. Even if it is "free", it's too expensive = a rip off!!! | |
| Heather Boldra | 5/2/11 |
| You must choose your words wisely when your company rips me off steals hours and waste my life telling your reps to understand that your company not sold out to sleazy retailers and your reps are liars that resolve nothing but makes you Loathe the business that knows it doesnt have to try. Just because you choose lying doesnt mean you can tell us to behave you know you are dirty dealers. Its like a jailer that smacks you and says prove it and then asks for a thank you. I knkw your company thinks you have the market but times are changing I bet that lans line idea was brilliant banking ha getting sloppy gets a ceo at att that snatches uo some towers and you lose it all I think I will ask God to ruin your joke but that company that owns you will just trade you in. To all Verizon reps you need attitude checks I am sure you will notice in some way Verizon has turned you into robots mean ones, it seeps in to your days off quit no one likes you anywhere just leave ugly behind goh have to hate lying for a living. God bless To the fall of tyrants. Next stop Better Business Bureau I know no big deal but I feel the bad moon arising ha thanks for not carimg even about feedack | |
| Elaine Aarons | 5/3/11 |
| I am disgusted with verizon, having been a member for so many years I cannot count. We ordered an IPAD2 from the store, being promised that when it came in, they would set it up and we would not have to drive an hour to an apple store to have them set it up. Well it did come in today, and my husband went over. Would you believe Kim, From Hyannis store, who seemed to know nothing about Ipads, and is the manager of the store, stated that they do not set them up, and that we have to do it on our own, or drive up to an apple store. I am driving up on Saturday, see if they have a new one available, and will be returning my verizon one, just so verizon will not get the credit. Verizon stores should not be allowed to sell the Ipads, if they cannot help. And by the way, does anyone want to send me the money for the gas that it will cost me to go back and forth to the apple store. How about $65. 508-237-5741 is my verizon number. I would be happy to have a gift card for gas. | |
| Louisa Ubert | 4/26/11 |
| After reading through this page; I am somewhat "happy" to know i am not the only person having problems with Verizon Wireless; people.............> Check your bill every single month; I was charged for alot of services that i did not authorized; i was also charged for text messages out of the country; i dont know what has happened to this so call #1 Wireless Company; but if i had to rate it; it would go way below zero; they are the #1 Cell phone company because of us and thats basically it; they would be nobody without us; i have been fighting tooth and nail for many years and been rip off big time; i am just waiting for the right momement for me to be able to say..............>SEE YA! | |
| lisa | 4/10/11 |
| all you guy are all cry baby you have nothing to do at home but to sit here and talk mess about your cheap phone you got from ebay or craigslist so just shut up and go to sleep call 911 for god sick | |
| Ray Sheehan | 4/20/11 |
| The customer service people at my local Verizon store are great to work with, very knowledgeable and helpful. They have always assisted and resolved problems, whether billing, hardware or software, pleasantly and efficiently. Even though I can get less expensive rates from other companies, the service keeps me with Verizon. I've tried some others, and had to teach a Sprint tech guy how to perform an operation for one of my boss's phones so he could get it working. (After standing in line for over an hour). Hope y'all are going to carry the HP Pre 3! | |
| Rhonda Cole | 4/8/11 |
| By the way I didn't change the star rating on other commentthat I made earlier but I meant too. Can't wait to get out of our contract. | |
| Unhappy in Prince George | 4/8/11 |
| We just switched from 2 Blackberries to the HTC Thunderbolt and a Droid X. We worked with verizon representatives for three days before deciding on phones and sealing the deal. To my dismay, the internet online offer for free overnight shipping turned out to not be free after all. The representative made us pay 2.00 for next day service, and simply denied knowing about the internet offer for free overnight service. This is above an beyond the fact that the overnight delivery was not really overnight...the phones were ordered at 6:00 PM EST on Tuesday, and the "overnight" service scheduled the phones to be delivered some time on Thursday. It was very upsetting that Verizon did not honor the online sales pitch, but it was even more upsetting that after three days of communicating with the verizon reps, NOT ONE mentioned that the contacts list must be exported (with a verizon "for profit" product) before the old phone is deactivated and the new one is activated.....else, you HAVE to go to a verizon store and pay $10.00 to have your contacts list moved from the old phone onto the new phone. When I called the verizon rep to ask about the contacts list, they refused to deactivate the new phone and to reactivate the old phone so that I could move the contacts list myself....she giggled and said that I MUST go to a verizon store and pay them to move the list or me. The phone is completely useless without the contacts list because I actually use my phone for function, rather than for entertainment. I have been inconvenienced for 4 days now, and I am next going to the BBB to report the deceptive schemes and practices employed by this carrier. It is unAmerican and it should be illegal to scheme loyal and well meaning customers in todays harsh economy!!!!! VERIZON SUCKS!!!!! and I will tell this to everyone I know!!!!!!! | |
| Rhonda Cole | 4/8/11 |
| I am so disgusted with Verizon. For the past 3 months we have gotten these data charges that are awful. My husband goes to find out about it is always something. My son is getting married and he and his girlfriend wanted to start their own plan. He was expecting to pay the difference to come off of plan. What he didn't know was it would cost an additonal $400.00 just for him to start a plan. I know that you will reinburse him back in a year with interest but that is ridiculous. This is all because they don't have credit built up yet. Verizon is turning into a rip off company (so it seems). My husband was talking with a worker at the Verizon store. He said he didn't even like Verizon. He said he didn't even work for Verizon. My husband said this IS a Verizon Store! He said yes but he was independent and didn't work for the company. THAT is the craziest thing I have heard. Why would you hire people to work for you that doesn't have the companies best interest in mind. Just wondering. Someone in the corporate office may want to go on Undercover Boss and just see what is going on in these stores. When our contract is up we plan on leaving Verizon. | |
| Not happy in Boulder City | 3/30/11 |
| Watch for hidden surcharge fees that sale person does not inform you about!!!! My first bill was 20% higher from Verizon surcharge fees. I am returning all devices as I am within the 14 day windo and will be glad to pay the BS $35 restocking fee and not have to deal with the Verizon scams in the future. Verizon+not now not in the future. Be carfeul of sales people who do not inform you of all costs. Bad for Verizon to be such a big corporation to have this type of customer service. | |
| Brianne | 3/30/11 |
| Never had any problems with Verizon until this last upgrade. We purchased two DROID 2 phones in December. We have dropped calls, texting issues, battery issues and most of all, we are not getting phone calls. We didn't even know we were having this problem until about a month after we purchased the phones and we were getting complaints from work and family that they had called and we never answer the phone or call back. So of course, we call Verizon immediately upon realizing there were issues and tech support tried a few things but we are still missing calls. Now my husband is on his fourth phone, I'm on my second phone and Verizon Customer service is completely useless. Now they want us to pay full price for different phones because we didn't return the phones within the first 14 days! How were we to know the phones weren't working? Twenty different CSRs at Verizon, 20 different responses and solutions to our problem and not a single one worth the airtime spent for the call. We aren't even getting new phones but "Certified refurbished" phones. When you buy something new and must have it replaced, it should be replaced with a new phone. Seriously considering canceling my contract and seeing them in court for their fees. Would save them so much money if they would just replace the phones with comparable ones that are not DROID and instead, they seem to want to spend thousands to save a hundred. So stupid. We will not be using Verizon ever again! | |
| Sandy | 3/28/11 |
| I just want to say that I have been a Verizon wireless customer for over 10 years and that every time I call into customer service I have always been 100% satisfied. Verizon does a great job of training and hiring they are always helpful, knowledgeable and professional. KUDOS to all those customer service personal. | |
| dan | 3/26/11 |
| I think, no I am certain that Verizon like all other large companies are out of touch with their retail industry. They hire people to do a job, but the only thing they do well is coffee breaks. I went out of contract with verizon over 1 year ago and decided recently to get 2 new phones which i and signed a new 2 year contract with verizon. One week later, I returned the phones and cancelled the contract well within my 2 week contract agreement. I then received a bill for $844.00 which I have been fighting ever since to get the early termination fees taken off the bill. Verizon probably thinks if they continue to confuse the issue they will get the money they do not deserve. | |
| Alan | 3/22/11 |
| You have to wonder how a highly regarded company like Verizon has, over the past two years, become just another Sprint. My problems with Verizon began when I upgraded to the Droid 1. I had three of these. I took each phone to my local Verizon direct retailer and all were deemed defective by a technical support person. Then they started repalcing the Droid 1 with the Droid 2. Today, I recieved my fourth Droid 2. All of the other Droid 2s were also deemed defective. After the retailer, undertaking a hard reset, damaged my Droid 2, I was to be sent a Droid X with a back and battery. Arriving today was another Droid 2 with no battery or back. Those won't arrive for a few days. I have placed numerous calls to Verizon on these issues and been promised calls back. I've recieved none. These issues coupled with several new, consumer unfriendly, policies like: dropping the new every two program, changing the return policy from 30 days to 14 with a restocking fee, modifications to the rebate program and a soon to be implemented policy that could significantly affect the cost of the data package are more than enough reasons for me to change carriers. This is nolonger the Verizon I signed up with in 2002. | |
| rick nelson | 3/23/11 |
| verizon sucks been fighting for 9 months on two air cards that when i moved no longer work and i moved from the country to a more populated place seems like coverage would be better. been paying 9 months for something i cant use and everytime i call i get a differant story. so how bout this i contact the local telivision station and have there investigators look into it and then contact an attorney and with all the negative responses on here file a class action lawsuit and see if we cant bring y'all to your knees. | |
| Amy | 3/24/11 |
| Verizon is expensive - their customer service reps suck (which is not their fault - it is the poor practice of Verizon - hiring people to keep the customers jumping through hoops until they give up...) I am just going to pay the outrageous $200 and some dollars to get out of my contract with them. YOU SUCK VERIZON! | |
| Trina Allen | 3/24/11 |
| We've ben with Verizon for 6 months and I can't wait for our contract to be over so we can go with a company who knows what their doing. We have a contract with Verizon but every month so far we have received a bill with additional cost and they always have some excuse for charging us extra.Last month we received in the mail a thank you letter for ordering Verizon Technical support plan which we did not order. So immediately I called to let them know we did not order this and was told it would be canceled. This month we had a bill for an additional $59.00 charge. This was the cancellation for something we did not order. When my husband called the person on the phone was verey rude and wouldn't let him speak to a supervisor.. At this point we're still trying to take care of this problem. | |
| Naomi Fisher | 3/16/11 |
| After contact with a Verizon Wireless corporate store on Gulf to Bay in Clearwater, Florida today - you can 'bet your bippy', I would never continue phone service by Verizon! They are the rudest people I have ever met. Of course I have never met the Corporate Headquarters personnel! Why people would PAY to be treated like that - is beyond my comprehension. After reading many of the on-line comments - I see I am in the majority in my feelings. Where do your employees learn such behavior? Are they cloned? Curious - because this attitude seemed to be uniform. How sad!!!!!!!!!!!!!!!!!!!!!!!!!!!! A phone that is barely 9 months old should STILL be working - but I was told by personnel that the phone had not been sold by Verizon for a long time!!!!!!! I am too old to jump through all your phony hoops - but I am not so dumb that I would stay with your lousy company. Will also be contacting the BBB - probably standing in line!! | |
| David G. Pritchard | 3/9/11 |
| Your customer service stinks! If you want to know why call me at 800-604-6264 | |
| AT&T Anne | 3/9/11 |
| DO NOT GO WITH VERIZON!!! DO NOT GO WITH VERIZON---THEY ARE HORRIBLE!!! THEY DO NOT CARE ABOUT YOU!!! THEY JUST WANT YOUR MONEY AND THAT'S IT!! RUN FOREST RUN!!! | |
| Regla Lopez | 3/1/11 |
| The customer service, billing department, order department, and the tech department all suck.. I have been on the phone for 6 days because I have had their service and now that they increased their DSL prices they cancel my account and place new order to chargem double and like that is bad enough the have had me with no service for over a week I can't even run my business I have to go to a local cafe I have been hung up on been on the phone for a total of 27 hours for the alst 6 days they suck | |
| mike daily | 3/3/11 |
| I have been a customer with verizon forever. However, now with verizon not coming forward with the release date of the htc thunderbolt I may go to another cell carrier. I know many people who have said to bad for verizon and went to another carrier because of this issue. Also verizon has decided to get rid of the every two discount on the new phone. I asked customer service why they are doing that. She doesn't know why. It was nice that as being a longtime customer you had a perk. Guess they just don’t care anymore. That's a shame! | |
| Linda | 2/23/11 |
| In January 2011 Verizon Cellular charged my bank account in the amount of $547.17 without permission and "unauthorized". In turn, all of my bills that were paid, caused my account to have many overdraft fees ( $560 worth). I called Verizon, and I was told to fax over all of my banking and proof to them. They admitted that they did not see a charge of that amount on my Verizon account, and no credit in that amount either. I called and talked to a supervisor which in turn told me nothing was found, so I would have to deal with my bank on the matter. I don't feel like my bank should have to take care of matters as such. I went into my bank, they credited me the over draft fees immediately and took care of Verizon on their end. I have now paid for faxes and a NSF fee at another bank because of this, and unable to pay a couple bills on due dates, not having the funds available I feel Verizon owes me an explanation in writing and some form of credit on my wireless bill for the anguish this caused me. I hope that everyone watches their bank accounts closely for deductions similar to mine. | |
| Andrew R. | 2/11/11 |
| I have been a verizon wireless customer for about 9 years, first contract no problem. The second contract i got 2 razor phones, they were terrible, no big deal stayed with verizon. The third contract i got an LG Voyager, an and some kind of pink phone for my wife(which worked fine).The sales reps. at the WILKES-BARRE, PA store flat out lied to me about the services on the voyager and air time costs. I got my first bill and it was about $900 rediculous, after calling about 15 times i finally was where i was told i would be price wise but didnt have all the bells and whistles i was promised, ok no biggie.The voyager screen cracked , still no biggie , i didn't have ins. so i delt..After a while it got really bad and i couldn't send or receive texts, so i went to replace it. Had to pay $60 because of not having ins.so i paid it. My fault for not having ins. so i paid. This last contract, and i do mean last, I got a samsung fascinate with the $30 data package and INS. for $7.99 a month, not making the mistake of not having ins. again, sales rep. said with INS. if the phone breaks i get a new one free. RIIIIIGHT!!! Last night i dropped it at the bowling alley and the screen split that i cant even read it. Went to verizon today and they said i had to file a claim, so i did, then they say I OWE THEM $89. RIDICULOUS!! I will not pay that and if verizon even kind of cares about my business, they will GIVE me a replacement, and tell their sales reps. to STOP LYING TO THEIR CUSTOMERS!!!If this doesn't happen i am canceling my contract and going to AT&T . I will not pay cancellation fee due to the fact that verizon is in breach of contract. So i hope this message finds it way to someone that cares about their customers . THANK YOU | |
| Ryan Chapman | 2/11/11 |
| The customer service at this company is a joke. They do nothing period. No sense is talking about it i just changed providers. F@#K these guys | |
| Vivian | 2/11/11 |
| After my cellular phone contract expires, so will my association with Verizon... I've been all around the "Official site" and have not been able to find a link to your Corporate Offices where I can place a grievance. I suppose the big honchos in their comfy chairs and luxurious desks with pictures of their yachts are not interested in what their customers have to say therefore making it practically impossible for customers to "communicate" with them. Now isn't that ironic! In any case, I've never been in a situation where I surrendered a new product covered by warranty of replacement and what I received in return was a refurbished substitute. This is unacceptable! Especially for a company that constantly toots its horn about how customer oriented it is. I didn't pay for a new phone to have it replaced with a used one that God only knows where it's been or what it's been through. And I don't care how many tests are run on it to convince me it works! This course of action leads me to believe that Verizon is only interested in increasing the sale of contracts. What else should I expect? Heaven forbid that a company would have any principles these days and treat their customers with respect. Needless to say, I will advise any acquaintance and/or stranger I come in contact with on the type of treatment I've received from your company. So Verizon...CAN YOU HEAR ME NOW!! | |
| agent | 2/13/11 |
| people need to know that verizon has like 30 departments throughout the united states. customer service is usually the first department you get, which the reps aren't hired by verizon but by third party companies. the reps don't even work for verizon. companies like ryla or alorica and customer support companies do the outsourcing. the reps get trained like crap and the turnover rates are pretty good because all the reps deal with all day are pricks calling them yelling at them because they didn't pay their bill or something retarded like they went over their minutes and got charged. maybe some customer needs to realize their own mistakes and read their contracts better. i agree the reps turnover rate isn't good because of their training and that is part of the problem when you call because you have to know so many policies and have to talk on the phone with customer the way VERIZON wants you to, and if you don't do it their way ur fired. This means like never finding the corp phone number or address to give to customer because frankly the headoffice don't want to deal with customers (LOL). things like the system they use to make changes completely sucks and very hard to use, and sometimes system errors happen frequently which doesn't help the situation. then you have supervisors that won't talk on the phone unless they just have to (they are supervisors because they are too stupid to do csr so they get promoted to supervisor so they can listen in on csr rep calls all day to learn stuff because they can't do it themselves) and the reps are forced to deescalate calls themselves because the supervisors aren't willing to help them or never around when you need one, that is why when you ask for a supervisor the rep tries to not try to find one because they aren't willing to help you and it can takes up to 15 minutes to get one to try to help you, and reps are suppose to only be on the phone for 10 minutes or less per call, and they can loose their job if their rating is bad because they were on the phone too long helping a customer. they also check transfer rates and 3/4 of all calls usually end up going to tech support or financial because thats what they call in about so csr reps try to give out the department phone number so they don't have to transfer and make their EHT (rating) high. the reps are trying to save their own face. also reps can only give out max 50.00 credit, if anything more than that amount they have to get it approved by supervisor, which they deny a lot of credits because the supervisors have a boss too, and if the supervisor accepts a credit for 50....then their boss has to accept it as well....which pisses the supervisors off and that goes right back down to the csr rep....it's a no win situation...like i said...it's all about saving face for the employees. also, reps are suppose to use their so called system doorways to find answers even if they know the answer to customers questions because they are monitored all day by quality control workers who watch their every move on the computer and listen in on the calls. it's simply the policies on how reps have to do their job that makes the experience worse for a customer. the store employees don't care about customer because they get paid commission on phone sales so all they try to do is get a sale made and a new contract signed. maybe people need to realize all the bs that goes on behind the scenes sometimes. there are some good reps but they usually don't get paid enough to stay with a job that all you do is talk to people complaining to you about their own mistakes and expect credits for something that was their own fault 90% of the time. also to answer the questions about reps using bogus phone numbers to call...that's because they are just reading what is in their system, and unfortunately the number sin the system are outdated or wrong and trying to get the problem fixed would take a miracle because the nerds that work on the system is in another department across the world and it's almost impossible to send information to them to update it. | |
| David | 2/13/11 |
| I am a professional security officer in south California. Today I stood a watch at the Verizon store in Woodland Hills, CA and that was a mistake. Several times during the day the employees there would gather round a desk and chatter away about things while customers walked into the store to get help and they were ignored. At one point I sat down on one of the couches around the store and one of them took my picture with a camera phone and sent that picture to my boss and claimed I was sleeping on the job. This is a total lie. Yes I did sit down but I was not sleeping on the job. Later on in the day they gathered in the back for at least an hour eating animal crackers and talking while leaving three or four people out on the floor. These people are not professionals and should be fired. I am losing my job because of these people. | |
| cody | 2/15/11 |
| i like you phone services alot but i dont like the fact of how easy you can brick your phone i was just importing pictures and it bricked my phone you guys should fix that problem or send me you disk to re format my phone | |
| Sylvia Powell | 2/19/11 |
| Yes Since August I have been having problems with my blue metallic intensity . It will not keep a charge. Since I bought this phone on line they are the only ones that can help me. I cannot go to any other store since I bought it on line. Well I have gone through 4 phones, 4 batteries and 1 charger. The battery will get really hot and will say unplug temperture is too high. When it is only has been plugged for 15minutes. As soon as I unplug it dies. It will not keep a charge. I have to stand in one place and talk with the phone always plugged in. I have insurance on the darn thing. They send me refurbished phones. They charge me for restocking. I am so fed up with verizon. It's so frustrating, I was really sick and my kids could not call me because the phone was always dead. I am really tired of this. The last time I told them something has to be done. They sent me another battery. I want a new phone that works and not a samsung. I pay hard working money for a phone that doesn't work. my number is if it's not dead 928-245-5660. They have been really nice on the phone , but it's not helping me. I will call the better business bureau and these other phone numbers that the other customers listed. I am tired of getting this china junk. | |
| Carole Cesarone | 2/19/11 |
| I have been with Verizon/Air Touch ever since they started....A loyal customer who always signs a 2 year contract. VERIZON ALWAYS rewarded me with a new phone at a discount...You sent me the Apple I Phone 4 16GB for a discount of 169.99. Then to top it off you charge me a sales tax of $56.67. The sales tax in San Diego is 8.5% What is going on. Could you please explain this to me. It seems like if I go into a store with a coupon the discount is taken off at the register and then the tax is added on to the total. How can you charge me such a high tax by telling me the phone is worth over $600 and that is what your taxing. I will be contacting the Attorney Generals office in regards to this matter. Carole Cesarone ccesarone@gmail.com 858-395-2296 | |
| Leslie Reynolds Taylor | 2/10/11 |
| I have a nonprofit group, that I'm trying to raise funds for. Do you have a grant program that we could apply for? Thank you Leslie President SK Skatepark Association | |
| Jason Ewing | 2/2/11 |
| i have just talke to verizon to find out that on 1/7/2011 that i told the c/s rep. that i have been haveing prob. with my swervices since 2/2011 , the he took it upon his self to offer a free month of serv. I declined because i did not want that charity to count against me in the future then saying that they have gave me it . then i called today to find out that that c/s on 2/7/2011 took it upon his self to go ahead and apply that to my acct. when i had told him sevral times that i did not want it ........... and that it extended my contract to 1/21/2012 with out my authurization, and the supervisor did reset my orig. contract to end on 3/21/2011 .. but would not escalate it because of the major screw up the orig. c/s did even though they rec. conversations for training purposes lol.I will still proseed to contact Corp. for restatution........It is not right for them to alteer youre contract with out youre authurization , and document it that customer agreed when you did not............. | |
| Heather Yenter | 2/3/11 |
| So disappointed in the service you receive at the Oshkosh and Appleton stores in Wisconsin. They are the most rude people I've ever had to deal with. The SD card that came with my $400 phone did not work. All of my old SD's worked but not the one with the phone. Well, that is not exactly correct, I did get 4 pictures on it before it stopped working. I took the phone back to the store to get a new card, and after playing with it they finally got it working and then informed me I could not receive a new proper working card because they 'fixed' it. I spoke with the manager and everything, but apparently I get to keep the bad card. It freezes up half the time and won't play videos back. My family and I are planning to change to a company that believes in customer service unless someone from corporate can step in and get some proper people to help you at the Appleton store when your phone is broken. This is not the first time we have walked away disappointed and very angry at the treatment of a verizon wireless employee. Heather Yenter | |
| Nick Nikolov | 2/8/11 |
| I would rate the service even under 1 star.In January my son have lost his phone and I had to buy anotherone for him.We went to the local store to search for different options.The guy told me that the same phone will cost $350 and we do not have another option.He was talking to me like I am disturbing him.I went to another store and I have been told that if I have another phone from Verizon they can activated.I found same pfone at E-Bay for $99 and I bought it,then went back to the first verizon store,because is closer to my house.There i had problems,because I did not buy the phgone from them.Finaly they said I have to activate my phone online which I did.In february I have recieved a letter fron Verizon that a WEB service has been added to this phone line for $29.99 a month.I called them and they said that is mandatory for this phone.I have explain that this is my son's phone and I do not want him to have an internet service.The supervisor told me that I do not have a choice.He refused to send me a letter stating all of that and he refused to removed the internet service.Now I do not have choice but pay 29.99 a month because they are angry because I did not buy the phone from them.I do not have such a clause in my contract and I will sue Verizon.In the same time I am sending a letter to The Attorney of General of Oregon and to The Federal Trade Commision.Will send a letter to the Verizon wireless Legal department to notified them about my problems.I am looking for a new wireless company and will never use verizon again.i do not even want to talk about all of the billing problems.If Verizon try to charge me penalty fee for leaving them I promise will cost them millions of dollars.It already happened to Sprint for same charges.I would recomend the other people-never use Verizon Wireless. | |
| SeniorB | 2/9/11 |
| The GOOD and BAD I used to like the service, but now it is very very bad... I bought a 5spot wifi hotspot, it would not work for the first month and they exchanged it, the new one works a bit then quits working on battery (the main advantage, portability) and they want to give me another one.... At this point I asked about the other equivalent device (by an different manufacturer) the MYFI....as I had enough (2 months) of aggravation with the hotspot..... to get the other I either had to pay full price ($250) or use my upgrade from the cellphone I also have with them.....ARE YOU KIDDING??? I said look you haven't bee able to provide me with what I signed up for, so just cancel my data service....The guys says OK but you will have to pay $175 early termination>>>>>> Early termination for what, defective equipment? and not being able to use the data service??? COME ON!!!!!! Then I am told if you don't pay the termination fee they will cut off my wireless phone..... OK now Im mad..... GO AHEAD...I have the ATT iPhone4 as my primary phone and the verizon as a backup.... I am sure they will send notices to my credit report ...they like to do that....and probably turn it over to a collection agency....but I will not pay for services not rendered and faulty equipment..... CAN YOU HEAR ME NOW ?????? | |
| Amanda | 1/31/11 |
| Verizon wireless will not return my calls hang up on me everytime I call and will NOT HELP ME WITH ANY QUESTIONS I HAVE!!!!!!!!!!!! | |
| Mary | 1/31/11 |
| less then a month I received a Samsung...well sat night the battery ignited causing damage to my counter and fingers. Of course they gave me a new phone but acted like i was insane. I am told there is no one else I can speak with, however the counter needs fixed ....i want to know why this happened and what was i inhaling when my apartment filled with smoke. | |
| Felica | 2/1/11 |
| I just recently opened a Verizon wireless account. I had AT&T. I am in college and do a work-study program so I do not receive much income and I am also paying off my car. I was told by an employee that I would not have to pay the activation fee for the phones and internet connection that I had purchased. I received my first bill on January 6,2011 for $325.08 and activation fees were included. I took my bill to the store and spoke with the same employee that gave me the deal and he said he took care of it. So, I paid a bill of $250 which included a restocking fee for the internet that was not unlimited and did not help. A few days later, I received an email stating I owed over $500 for my next bill. I went back to Verizon and talked with another employer and he stated that the employee could not take my activation fees off of the account because of the billing cycle. Then he stated that that I had to pay the $325 for the first bill and only receive credit to my account for future payments. The man that gave me the discount is no longer working at this particular store and now the other employee is telling me I owe the rest of my bill including a late fee of $50. I received another bill Jan. 31,2011 for $546.50 which included the $325.08 bill from the previous month. My bill is only suppose to be app. $184 a month for two lines with a family plan. They have charged me for the internet connection in which I deactivated and no longer have in my possession. My fiance has had verizon his whole life. So I changed from AT&T for Verizon. If I would have known that I would have had all of these problems with employees being dishonest and screwing up my account then I would have stayed with AT&T. | |
| Bob Cavicchioni | 1/17/11 |
| Hello Mr.. Seidenberg I have been a customer for 10 years and have been very happy with our business relationship until this week, when I called to upgrade to a Iphone and was told that I can't until my contact runs out or I can pay $170.00 to early terminate my contact and start a knew one. This was Dumb in my eyes so I called back after my wife shared this with me and asked to speak with a Manager and shared AT&T will give me a new Iphone and take my business. I told the agent I did not want to do this and wanted to make sure Verizon wanted to loss a 10 year customer for $170.00 which makes no sense because I was willing to stay in contract or even sign a longer one. I was informed that the only thing available was to have 2 phones 1 I don't need to get the one I do want. I was then instructed that enough could be worked out at this time and that if I wanted to pay the full price for the phone I then could have it HERE THE MATH Break Contract with verizon 170.00 go to AT&T get new phone 243.00 Total Cost 413.00 Stay with verizon pay full cost 750.00 OH What should I do? OH yea! lost revenue 10 years $9,560.00 avg So let me know in 1 year how that business plan is working out for verizon if you are still there All I can say is DUMB, DUMB, DUMB I do not know if you are aware of this,but I thought I'd drop you a line about it. Cancel my account Bob Cavicchioni | |
| Becky | 1/18/11 |
| It's a shame that I can't speak to anyone in the financial department to get their attention about finding a payment made online (in December) that they have posted somewhere in limbo. Now they are demanding payment in full which would mean that I'm having to double pay a bill that I've already paid, and it's been deducted from my Bank Acct. They insist that I refax them bank statements and information that I've already done once, and they can't seem to find. They apparently think that I'm lying to them about the payment. What a shame, if they don't find the payment and get their records corrected shortly, I'll have to switch to another carrier. I understand that Corporate Officers will not see this message, but I hope that it will be a warning to anyone wanting to sign up for cell-phone service, that Verison may not offer the best deal. Can you imagine how much money they can make by loosing a customers payment and then making them pay bill again, while they investigate the lost payment that may take them years to find. I think that will all the problems listed above in 2010, a class action suit should be brought against them for a large variety of problems with their custome service. | |
| Mark Mccammon | 1/22/11 |
| I've been with verizon for 10 years now, and just re-did another 2 year contract which i shouldnt have done. I was thinking about cancelling and they sent me to the retention deparment and they promised me several things to keep me , that they have failed to live up too. I WOULD STRONGLY SUGGEST TO ANYONE THINKING ABOUT GOING WITH VERIZON THAT THEY DONT. I DEAL WITH THIS CRAP EVERY 2 YEARS. THEY PROMISE YOU THINGS THAT THEY WILL NOT DELIVER. I have spent probably 5 hours on the phone with verizon for the witin the last month and they get NOTHING done. I have talked to several supervisors and they get nothing done. It really unbelieveable that a person has to deal with this mess over and over and over again. UNBELIVEABLE. | |
| Verizonsucks.com | 1/22/11 |
| Is everyone who works for verizon idiots? Just wondering. | |
| DW | 1/27/11 |
| The posted number of 212-395-1000 is NOT a valid working number. The phone rings then goes dead. | |
Ashley Dengler  | 1/28/11 |
| Hello, I have been a happy customer of verizon for many years. I have had no problems. Untill the 2010-2011 year. Getting rid of the "New Every Two" discounts is the biggest mistake ever. That promotion is a very unique part of Verizon, and has been my main reason for staying with Verizon for all these years. Now I know it is because apple doesnt want the iPhone to be at a discounted price. Now here's an idea, DONT PUT IT AS A CHOICE FOR NEW EVERY TWO. Just a thought. I do not understand why verizon couldnt think of that themselfs. Anyway, just letting you know how i feel and probably a million others too. Thanks!! | |
| al b. | 1/14/11 |
| i just went back to verizon,and it was a great mistake. i have a contract showing my monthly bill. but verizon surpassed that by about $75.00, which they said was the tax i owed. i reported to them it was against the law to tax on tax but they couldnt give me straight answer as to what it was, if it wasnt tax.i was hung up on three times, given bogus numbers to call that were no good. thanks to all for sharing your horror stories about this matter. | |
| david green, | 1/4/11 |
| This is B**l Sh*t!!!!!! Verizon Wireless corporate suckers are hiding their identities so ppl can't reach them! | |
| Blythe Picone | 1/6/11 |
| I have been dealing with customer service for three days, and been made promises from customer service that their supervisor will get back to me; guess what no ever returned my calls so I always had to call the next day. I have been a customer of Verizon Wireless since 2006, I have a total of 6 phones I pay for, two separate plans because you have only have up to five lines on a plan. One phone I had lost about a year ago that is on its own plan and the renewal for me to get the discount comes up on 3/1/2011 (less than two months away). I asked since I have been paying on a phone and plan that I do not have if they could renew my contract early so I can use my service I have been paying for….Guess what they will not, they want me to spend full price on a phone. I found out that AT&T (my parents have them) will work with you and let you renew your contract in these instances, especially if you have been a long time customer. Well, just got off the phone with Verizon’s corporate office and I will see, they just said someone will contact me with in 24 to 48 hours….like I have not hear that before. | |
| C J White | 1/6/11 |
| The customer service at the Verizon Wireless located in the Chesapeake Square Mall in Chesapeake, Virginia is not about resolving any technical problems but obvious just sales volume. If I could rate the customer service with a zero, that would be my rating. Unfortunately, I am in Virginia from out of state and had a problem with my cellphone powering off unexpectedly. The phone was a gift to replace my prior Verizon Wireless phone and less than 5 months old. I was told by the customer representative and manager that there is no tech support to service the phone. In fact, the customer representative move on to another customer as if I had just became invisible. Their recommendation was just buy another phone or take the phone for service to another Chesapeake location which would be another 25 minutes away. With insistance and not wanting to undergo any anger management classes in the future, I calmly requested for someone to examine the phone and try to reboot the phone by taking the battery out and placing it back in the phone. Whether this will resolve the issue remains to be determine at this time. What happen to the good customer service approach here? With the current economic climate, why is Verizon Wireless not trying to retain market share instead losing customers due to discourteous, ill-mannered and non-productive service? As long as the profits are there, the Verizon Wireless individuals and employees pride themselves on rendering a dis-service without a blick of the eye. This must be their corporate mission statement,"Sales gained, customer service disconnect." They are HELPLESS! Verizon may have the greatest network coverage, but enduring a very unsatisfactory and disrespectful customer service is TOTALLY UNACCEPTABLE. | |
| Lee | 1/6/11 |
| I have been a loyal verizon customer for 14 years. In december I bought a droid phone which was supposed to be buy one get one free. First of all to get a free one you have to either add another line, or have two lines for upgrade. I was told I could hold my free phone until my upgrade came available but the upgrade date I was told was wrong. Then I was told I could add a line and get it as a smart phone talks free, but I couldn't put the phone on the line I needed it on. Verizon sayes they never stop working for you, but after talking over and over, being late for work, and wasting at least three hours of my time I still have not got my free smart phone. And would like to speak to someone who values the 14 years of payments, and wants to help resolve my issue. | |
| kerry kyes | 1/7/11 |
| 1. The telephone number listed on this website for your offices has been DISCONNECTED. 2. | |
| Natalie | 1/10/11 |
| I have been with Verizon for over five years. I have to say I have good service but have a major problem dealing with their customer service department. I had made a payment over the phone with one of the reps, she made the mistake of applying the payment to the wrong account even though i gave her my account number and name! When I asked for her name or operator number she said she could not give that information wich I know is bull, I asked to speak to her supervisor she said I would have to wait so I did. I got transfered to 4 different people...none where supervisors. I got hung up on, one guy told me I didn't have the right account number even though I was reading it straight off my bill, he asked for my full social security number and got angry when I said I wouldn't give it to him, he was very rude and hung up on me. They make the mistakes and don't want to correct them. If you ever ask to speak to a supervisor they will hand up on you or transfer you back and forth. They have the worst customer service reps over the phone or in person. I don't know how they have people like that working for them. They have no problem taking our money but don't have the commom courtesy to show their customers respect. When I asked how to make a complaint nobody knew anything! For the amount of money we have to pay for their service you think they would care about their customers more. F**ck Verizon not worth the hassle. | |
| mike | 1/11/11 |
| Working corporatevnumber is 212-395-1000. We have been having issues with my wife Droid 1 where after access minutes of conversation she can hear the party on the other end but they can't hear her. After weeks of painful talks with customer support and techs and 3 phones later they decide to try a droid 2 and see if it does the same thing. well they ship us a LOCKED phone. called corporate and now waiting for them to call us back. | |
| Tim | 12/28/10 |
| I have been a verizon customer at my new address since I moved in on 7/07. I have been having internet issues since 6/08 to present (12/28/10) that verizon has yet to be able to fix. On a good day I have internet 10-12 hours, which are the hours I and wife are at work and our daughter is in school. We lose our internet at sundown EVERYDAY. That means 4:30 EST! before we even get home, and yet verizon has no problem billing us for this pathetic service (40.00 a month). about a year ago I decided to stop paying until they fixed it and some poor excuse for a customer service rep in India told me they would waive my bill until it was fixed and verizon would take care of everything. I never got one call for service support until I called back (3 months later) and I was told ALL previous notes on my acct. had been lost (deleted). I tried to schedule 3 appointments without ever getting a call back to confirm. I now have been billed 361.00 for believe 13 months of service that I was previous told would be waived! Verizon still has not fixed my internet and yet feel I need to payed for a service that doesnt work. Whenever you ask for a supervisor or corp you mysteriously get disconnected. My neighbor is now dealing with the same issue and is now refusing to pay his bill! If I had a choice to pay twice as much with the local MD cable supplier I would drop verizon in a flash. I guess verizon knows that my choices are limited which is why they give their customers the run around and treat them like $#%&! | |
| nobeleus | 12/25/10 |
I had a service with verizon for less than 2 weeks, wasn't happy...the reseption was very poor (had a family plan -2 phones everything was canceled and devices were returned on time)...was informed by the sale person as well as customer service rep, than I do have a 30 days trial- "Worry Free Guarantee for 30 Days" , and if I do not like it I'll pay only for the time of usage...just a few days ago recived an electronic notification from Verizon, than my bill is available and its 399 and a change...called to customer sevice-was advised to pay fully, wantedtalk to the manager- the manager or superviser is not there ....its a joke..nice trial for $400!!! | |
| Bob | 12/3/10 |
| Tried to order a new wireless service ( 3 phones with texting support). Went through the whole process including providing my credit card number, security code, then they asked for my birth date, I thought maybe marketing info, but then they insisted on getting my social security number. I don't give that out over the phone especially to a service center located in Manila. Finally told them to cancel. Did I get lucky???? | |
| Marc Griliches | 12/3/10 |
| My name is Marc. Does Verizon Wireless in Coolidge Corner in Brookline have an email address? I am thinking of coming into Verizon Wireless in Coolidge Corner in Brooklie on Monday December 6th on my day off maybe to put $120.00 on my cellphone. Please call me on my cellphone at; 617-599-7018 and type and send me an email at; Classicalmarc@earthlink.net before 5;00 PM this Evening and tell me if you have an email address and if you do please send me your email address on my email. Thank you very much. Have a great weekend. Marc email city. | |
| Deborah | 12/3/10 |
| I received a text from Verizon yelling me that I have reached or exceeded my data allowance. I didn't understand how this happened so I contacted Verizon to get an explanation. Unfortunately the rep was unable to explain it... I asked for a manager or someone that could help... a lady respond and immediately had a negative attitude.. she didn't try to explain the text or to let me know what usage was on my account. She did share with me how she was from the "Corporate office and that she is a manager. And bragged about the number of customers they have. She was very rude and told me I was gonna pay the bill regardless of what happened. I spent hours on the phone two nights ago trying to use there hot spot feature... and canceled the very next day. Somehow I received a text about the data usage. I was told later by two different reps that they can not transfer anyone to the corporate office and that they do not have a number for the corporate office. I feel like the reps do not care about their customers and if indeed the lady I spoke with was a "manager from the corporate office" she didn't care even more. I am still trying to contact someone in the corporate office. | |
| Deborah | 12/3/10 |
| On top of all my complaints recently I bought another cell from Verizon and have been having problems with it since the very next day. And had a rep to give me misleading inforcompany to get me locked into a contract! I am very dissatisfied with this company. I've had numerous of issues with them in the past but after today it's just ridiculous! They need to look closer to how customers are treated and get rid of the negative reps AND SUPERVISORS! BEFORE they become the number less wireless company. | |
| Kathy | 12/3/10 |
| Just tried to get a Verizon Wireless Connection set up for a computer through BestBuy - IT WAS A NIGHTMARE. After two trips home to get more ID's - Drivers License, Credit Cards, Utility Bill, Auto Registeration and even a copy of our house purchase - VERSIZON still did not like my name and info. They even refused a passport for "Proper ID". Even offered to "pay cash" at this point but to no avail. What in the world is going on in Verizon world????? To make a long story short - my other half walked in and BINGO! with no problems, used their name and all was well - didn't even ask for ID's or anything. CRAZY!!!! BestBuy thought it was because we have LifeLock but we are both on LifeLock. WHO KNOWS?????? It was a "How to waste an afternoon pulling you hair out" day. | |
| Paul Orlando, FL | 12/5/10 |
| We were on vacation & had a problem with a damaged Verizon phone--not charging. I called Verizon and was told to go to the closest store in Waynesville, NC; the store did not have the replacement phone & was told the closet phone was in Knoxvill, TN--150 mi away! When I got there, "Oh, we're out of that phone!" 1.. I am traveling on vacation. The only that Verizon stores say is, "upgrade!" An upgraded phone about $350.00. And then, I could throw my 4 mo old $200+ phone away. Because I do not have a mailing adress to ship the phone to me while traveling, all I asked was to pay the difference between the 2 phones. All I was told from 9AM to 5PM & approximately 10 associates & managers "That is not an option." Verizon should take the call center staff, send them to AT&T call center & let them learn cusstomer service because AT&T is not 100% but 1000% better. (the only reason I left AT&T is that AT&T has poor coverage in the mountains where I frequently travel.) One Verizon agent & one store gave me the corporate tel #. I called the no; who do I get? The same person I was talking to. So, one Best Buy associate told me to just add a line until I could resolve this problem. I now have a magnetic sign on the back & doors of my truck, "the word Verizon encircled & with and X across the lettering. Statement: Ask me Why. I travel about 10,000 mi on my vacation with these signs. Verizon needs to add 1 more rating to this site: DOUBLE ZERO | |
| McKinnon | 12/7/10 |
| How is it that if you pay through the nose every month,have two lines (both with data plans of 29.99), family plan and insurance (yes vzw gets a part of that too), are on time, and don't complain, this company only allows you to upgrade one phone at a time? why don't "loyal customers" get the bogo offers for being loyal? It's not like we can take our phones elsewhere,do they think that we would be ungrateful for their small act of generosity? Besides my frustration with that I recently decided to trade my blackberry tour for a droid incredible only to find out that even though verizon sent me an e-mail stating "you've earned and early upgrade" I can't get it anywhere but trough them? I went to shop nbc just to see what deals they had, they offer the incredible free + shipping 9.99 , placed my order and smiled, only to have shop nbc cancel my order because verizon informed them I am not eligible for an upgrade for six more months!!!!!! WTF!? to call them or go into the store is another nightmare.I had no issues with this company until I actually asked THEM for something, apparently customer service is changing to a customers servicing business. "keep giving us money and we'll keep stringing you along. | |
| Anita | 12/7/10 |
| I am not a customer of Verison and I have NEVER been a customer of Verison and after the problems I have had in the last two to three months of trying to tell Verison TO QUIT CALLING ME TO COLLECT ON YOUR X CUSTOMERS ACCOUNTS I will NEVER become a customer and I will NOT recommend you as a service that I may want in the future. I cannot contact anyone on the number to call or on the number that you are calling from to tell you to QUIT CALLING ME! I am getting calls from 615-866-0584 asking me to call another number I called the other number and it says if they have reached a wrong number to press * which I have several times then it says if you are (gives the perons name that they are trying to contact) press 1. HEY PEOPLE I ALREADY PRESS THE * BUTTON! And of course it is all a recording. These people are calling me at work three or four times a day, do they not know that this is harrassment? I feel sorry for the customers at Verizon. I am not a customer and cannot get anyone there to listen to me when I tell them DO NOT CALL ME ANYMORE! The customers at Verizon Wireless have my sympathy. | |
| Amanda Elzey | 12/7/10 |
| ordered new sevice through verizonwireless.com got four phones and one would not activate due to it was a phone listed on the fraud list that they have. now i have to wait for another two days for a phone and overnight shipping. thats a joke since the screw up on their end i should be compensated with the droid x instead of what they are offering me but who knows fed ex shows up i may say return to sender and go with att instead cause verizon wireless is incompitant stupid people | |
| David | 12/8/10 |
| I very much so agree with the bottom comment (wilma)!!! same exact problem.. ive had 4 droids sent out to me within a month and they all have been defected! what makes matters worse is that you have to go to fedex to pick it up since i have a job and they require a signiture at drop off... and the reps at verizon dont seem to care, instead they just send out another non working refurbished phone. iam ready to cancel my expensive plan rather then deal with broke phones... | |
| ron parry | 12/11/10 |
| i really wish to thank verison for having to check every bill because it appears overcharging is their new way to gain more money. try to sort it out with the idiots at a call center, who argue and refuse to get managers. then you get the manager and he blames me for a 100$ mess up on the bill. glad the fcc has a complant hotline.my advise is to switch to another carrier, one that does not need to steal. let's see if i get a responce from the morons who read this. iq tests are not required | |
| Philip Bertram | 12/13/10 |
| wow had a issue today with my bill being past due when i try'd to make a call this morning i was redrected to the finacial department. The laddy was verry nice and ask me to make a payment by phone so i could have my phone turnd back on, I explanied to her that i would not have any money till Dec 25 at witch point she tells me that if i could make a pay aggrement with them that she would put my phone back on. I told her that i could have them pay'd by the 27 in full and she tells me about a 15$ activation fee that will apply to my next month's bill she allso advies's me that it could be up to 1hr before my phone will work agin. I waited 1.30 hrs before i call back phone still is redrecting my call's to finacial department but i can now recive call's i explaine all this to the customer care agent and she tell's me she see's the problem to give it 15 min's and it sould be working so agin i hang up and wait hr just to be shure and still nothing.... so i call back a 3rd time been like 3.30 hrs now with all the talking and such this laddy tells me i need to pay 100.oo and she put my phone on right now... so im like what kind of game is this laddy let me speak to your suppervisor at witch point Sonya wahaley get's on the line with me from the supervisor dep. I tell her of whats been going on since this morning, She is chewing gum verry loudly on the the other end not even shure she listened to me she tell's me there is no note for it to be turned on and there is nothing she can do. i wasted my hole day finaly verizon breaks it to me phone is not coming bk on sir. u have been making pay aggrements and wating a hr at a time all day for your health! Hate to break it to ya verizon but im deffently mk'n the switch have a good 1 | |
| Sonni | 12/9/10 |
| Verizon is by far the WORST cellular service provider I've ever dealt with. I've had Sprint, Alltel and AT&T and NONE were bad. I resent the day Alltel became Verizon. They have only had me as a customer for eight or so month and I've pretty much regretted it since day one! Every month it was something different!!! Corporate here I come. | |
| | 12/2/10 |
| I am tired of trying to deal with Verizon through their customer service. I posted my complaint already. I am just going to repost another person's recommendation, which is to report Verizon to the FTC. If enough of us do this, the govt. might take some kind of action on them. Federal Trade Commission 600 Pennsylvania Avenue, NW Washington, DC 20580 Online: Use our secure complaint form. Phone: Call our toll-free helpline: 1-877-FTC-HELP (1-877-382-4357)THEN ALSO WITH THE FCC Consumer Complaints FCC � CGB � File a Complaint FCC Site Map ... Phone: 1-888-CALL-FCC (1-888-225-5322) TTY: 1-888-TELL-FCC ... | |
| jane | 11/30/10 |
| I purchased a phone, case, charger, etc. in the beginning of the month. Switching from another company was a big mistake. The phone i bought just stopped working one morning it wouldn't charge or go back to the main screen and i tried everything to attempt to fix it. I have been without a phone a little over a week. Have not paid my first bill yet and am seriously wanting "out" already. I have had to pay for another phone not to mention whatever they added to that and am waiting for a "like-new" phone to arrive so that i may actually HAVE A PHONE again. I have never had such problems with any of the other carriers i have been with. Not even a month of verizon and I am deeply upset with myself for choosing so foolishly to have gone with Verizon without doing research or asking around. I dont feel its right that i have to go through this much hassle. Not only am i a new customer to verizon but my phone not working was not my fault. How does one deal with this?? How much to get "out" while i can?? Shouldn't i be pro-rated for the time without a phone?? | |
| G. Sanders Dupree | 11/27/10 |
| On Friday, November 19th around seven pm I ran into your store for help with getting a bluetooth credit card terminal to link and work with a Blackberry Storm. A member of my staff, a customer service representative of the merchant account company and I had tried for hours to make this work as it was needed for the first time on Saturday morning. I was stressed and having an anxiety attack when I decided to visit your store for assistance. When I walked in everyone seem to find something to do or just ran to the back as they could tell I was stressed. However, Lance Reed came from behind the counter with concern and offered to assist. He spent approximately an hour talking with the credit card merchant representative, calming me down, working with the terminal and phone. Needless to say, my anxiety dissipated and he was able to make everything work. I insisted he take forty dollars, as this was all the cash I had on me but I would have given him a hundred, however he refused to accept my gratuity. As a owner of many successful businesses and dealing with employees and people constantly I find Lance among the very top. He is very personable, considerate and knowledgeable of your products. Lance went far beyond his duties and I will always be thankful he was there when I needed someone. You have a very valuable employee who is destine for management. I will be visiting your store soon to learn how to execute the functions of my Droid 2. Sincerely, G. Sanders Dupree | |
| Roger | 11/27/10 |
| I have been reading all the negataive responses about Verizon, to all of supposedly valued customers. You can add me to the list. Our family has been with Verizon for 20 years now, & the first time we have a problem, which is not our fault, & try to solve it through proper channels concerning a mobile phone; Verizon representatives will not work to resolve the situation. Maybe they worked for the IRS before being employed with Verizon. I don't like being harassed, or called a liar; plus being charged unfair billing to my monthly account. I will notify the BBB as to there business practices. My family recently up graded our mobile phones; we have three. My daughter called Verizon & asked for a new phone, as her phone was defective; verizon sent a new phone back & asked her to put the defective phone into the box & send it back to Verizon within 10 days, which she did. Unfortunetly, she dropped the return box in the mail slot without a receipt. Why would I steal a defective phone? So now, they are charging us for the missing phone. plus turn on charges for all three phones & miscellaneous charges. I paid the last bill in full, & then canceled my account. I am still stuck with a $664.00 bill. This is not fair to us; it was lost in the mail. Customer service & satisfaction for a 20 year customer is non existant!! P.S. You reap what you sow* | |
| Bonita J Mullins 704-258-6683 | 11/28/10 |
| i moved to an area where sprint didnt work in coverage. so i switched my family plant to verizon. with one of the phones being used by my mother in ohio. the other 2 in SC. the service in SC is with standable...i loose calls all the time and my broadband card goes off all the time while am on line. the line 704-649-6454 which was being used in Lancaster, Ohio was having the most problems. She took in into verizon stores at least 4 differant times. the tried everything and said it was the poor coverage area. so we disconnected that line not even 60 days after i got the plan. my most recent bill is showing a 165.00 charge for this after i was told by customer service that no charge would be applied. i have gone over this with several of your customer supports center and no one seams to be understanding. so let me put it to you like this....either the 165.00 disconnection charge and it's taxes on that are not removed, i will disconnect the whole package and move to someone else. this is not what i would like to do but i feel it is unjustifiable with todays economy and around the holidays that you would even do this. What does that say for your Customer Support Team. thank you . | |
| chris | 11/28/10 |
| well got a internet service with verizon here in huber heights ohio. talked to a man named ben. lied to us about the service said that the 5gb meant how many web pages could be up and running at one time. not that the 5 gb meant that it was the monthly allowance. had service just over a month and bam, stuck with a huge bill. had service one month and approx 11 days. stuck with a huge bill cause he lied and not a early term. fee because the 30 days return is up. not a good company to deal with. everyone is rude. and also there is nothing they can do. what a way to make a pay check. | |
| Wendy | 11/27/10 |
| Halfway through a two year contract with Verizon my husband changed jobs. His job requires him to be on the road half of the day. It just so happens that the area both his office (just 10 miles from our home) and where he drives do not have Verizon service. So much for "can you hear me now?" We stopped in at two different wireless stores in our area who told us that we could cancel the contract without fees but that we had to call the customer NON support line. Surprise Surprise we find after 45 minutes on the line that this is not a good enough reason to cancel the contract. It seems Verizon is only responsible for us having service in our home, not 10 miles from our home where my husband works. Now I don't know about you all but my idea of mobil phone is that you can take it somewhere other than your home and use it. I guess someone should a.) tell Verizon that the instore employees should not be lying to customer and b.)tell verizon what the word "mobil" really means. I'll be changing both my land line and my mobil lines. Let them charge me the $230 early termination fee. I won't pay it. Let them send me to a collection service. I'll be going to every bank in the country requesting credit just so I can tell them my story and they'll all know how verizon doesn't take care of their customers needs. | |
| mario alvarado | 11/23/10 |
| had Verizon went to sprint then called verizon and told them I had 30 days to try sprint they asked me what plan I had they would match it so stupid me i feel for it guess what i found out they gave me a different plan. I have the persons name and location number but was told by the supervisor that it takes to long to find out where that person works out of. Hummmmmmm your computer system must really be old if you can look that up. It all comes down to a big waste of my time and money. Verizon you have to remember that with out us the customers your nothing word of mouth goes a lot way. My company Mohawk gets a discount with you because we have so many phones . | |
| Mark M | 11/16/10 |
| I think that Motorola has another lemon on it's hands(like the Razor). I have had nothing but trouble with my Droid I. First the screen went black and Verizon sent me a "certified like new" phone. Well that phone would not hold a charge. I went to Verizon and they changed the battery after I waited almost an hour for service. After a day it was obvious that it was not the battery but that it was the phone. I went back to the Verizon store and waited for an hour and a half for service. They ordered me another "certified like new" phone. I received the phone and this time the keyboard did not work. So I called Verizon and waited on hold for 20 plus minutes. I spoke with Paul in Salt Lake City who is a Customer Service Supervisor. He offered to send me another "certified like new" phone but nothing more. He proceeded to tell me how they would not make a profit if they sent out new phones or made exceptions for people who have had problems with replacement phones. I am canceling the 3 lines that I have with Verizon no matter how much it costs me to leave. Since when is it the consumer's fault when a company can't deliver? I use to rave about Verizon and promote them whenever I was asked. They clearly do not care anymore!!!!! | |
| Maurice | 11/18/10 |
| Verizon is the pits... Totally messed up, screwed up and totally oblivious of customer service. Just fork over the dough and get lost! I can't wait for my contract to be over because I have experienced MAJOR nightmares with Verizon! First of all, they outsource their labor and thus, take away jobs from US. workers and this, to me is pure treason, but that is another problem. You call customer service for your Internet and you are connected to someone in Zimbabwe. Poor connection, the operator barely understands you and you can hardly understand him/her. Disgusted THEY put you on hold and twenty minutes later you realize they hung up on you! So you have to start all over again... Sheer Hell! I am taking Verizon to the Attorney General and, if you want to follow me email at sergegabardine1@gmail.com Enough is enough! Someone else in a post above complains about her sell phone that has been replaced with a defective refurbished one... I experienced the exact same thing and this it outright highway robbery. | |
| Randy | 11/21/10 |
| If all of you people would just stop using these sorry people and NOT pay your bill or cancellation fees, they might get the message. hint hint: just walk away and go to another carrier and don't say a word to verizon. i personally told them to F@#$%^ off and that i would never pay them a dime. i don't give a damn what they say they'll report. i stand behind what i believe is right. and verizon is definitely not right. | |
| randall p | 11/11/10 |
| TIRED OF VERZION. the bull with trying to get problems solved WITH NO HELP FROM VERZION start filling complantes with the Federal Trade Commission 600 Pennsylvania Avenue, NW Washington, DC 20580 Online: Use our secure complaint form. Phone: Call our toll-free helpline: 1-877-FTC-HELP (1-877-382-4357)THEN ALSO WITH THE FCC Consumer Complaints FCC › CGB › File a Complaint FCC Site Map ... Phone: 1-888-CALL-FCC (1-888-225-5322) TTY: 1-888-TELL-FCC ... | |
| Jim C. | 11/10/10 |
| We've been with Verizon for about 10 years. We've never missed a payment. All the sudden someone from VZ is calling us and saying we missed a payment Aug. of 2008! Yes, two years ago! Really Verizon! You have got to be kiddin me! Yes, we did make that payment, and no, we don't still have the receipt. They want us to prove we made this one payment they say we didn't make. After talking to many different people with the company, one person finally said, o.k. we found it and showed us the proof. But,still there are people calling us and saying we didn't make the payment........ Hey Verizon, why don't you go after the people that never pay their bill! Please move on and bother someone else. | |
| BigSargeKas | 11/1/10 |
| When I tried to leave Verizon in July, they lied to me to retain me. I was later charged a higher amount than what I was quoted at the time of retention. For over a month, Verizon refused to return my phone calls to resolve the billing overage amount. I called and spoke with representatives on several occasions; even leaving detailed messages for the retention person and her manager, Claudia. On August 23, 2010 I was forced to switch wireless carriers in an attempt to receive the service and care that I both pay for and deserve. Only after switching to Sprint, did Verizon finally contact me. At that time, they told me that I would be charged approximately $600 for the early termination of my contract. When I initially tried to cancel their service back in July, I was told by the retention representative, Xavier, that my early termination fee would be $420 to cancel all three of my lines. The representative then went on to offer me discounted pricing on new devices for all three phone lines, and a one-time bill credit of $110. I agreed to stay with Verizon and purchase the new phones at the discounted rate and to receive the $110 bill credit. When I received the subsequent bill, both the discounted rates for the new phones and the $110 bill credit were missing. I immediately began attempting to call and reach Xavier or anyone else who could get the issue resolved, but no one seemed interested enough in fixing the problem until I switched to another wireless provider. At that point, Verizon had no problem contacting me and charging me an even higher cancellation fee than originally quoted. On August 20th, I called the Houston call center and spoke with Jermaine who transferred me to Financial Services which took 11 minutes. Then Tonya picked up and transferred me to April. I asked April to get me to Xavier, but she promised that she could help me. After realizing that the problem was with the devices and fraudulent bill credit promise, April decided to email Xavier and have her contact me back. She finally transferred me to Claudia's(Supervisor) voicemail who was at lunch. I left a detailed message with my name and number for callback; no callback ever received. Another instance was on September 24th. I spoke with a Customer Relations Rep, Felicia, who took my name and number to email Wireless Headquarters about my situation. She said that she could not give me their number or email address, but that Wireless HQ would call me back within 24-48 hrs. I never received that call back either, but even after paying the $420 as quoted early termination fee, I continue to receive account notices (bills) stating that I have an unpaid and past due amount of $209.93 because they want to charge me a higher termination fee after the fact! Acct#032209137000001 | |
| Another Screwed Over Customer | 11/3/10 |
| Here's what I got after much digging on my own, because the local store reps and non-cooperative hardball Verizon customer service supervisors on the phone refused to cough it up: Verizon Wireless Corporate Headquarters 140 West Street New York, NY 10007 There is also the option of filing a complaint through your local Better Business Bureau. I had the same phone for 4 years and finally went for the free upgrade. That phone broke after barely 3 months. After wasting my time and being addressed in a rude and unprofessional manner AND being lied to, I cancelled my contract. They are threatening to hit me up for early cancellation fees. Let's have at it! I'm the kind of person that will go to court and fight these corporate cads for the sake of principles and justice. I am also a firm believer in being very public about such things and letting the local media know that Verizon is not living up to it's own code of conduct. This is a case of a corporation being too big for it's britches and treating the peons like dirt, while simultaneously putting up a facade that misleads people into believing this company possesses integrity. In reality, Verizon is a solid member of the good ole boy's cut-throat club. They're all about squeezing the last dollar out of you after you choke on their inferior products. | |
| Chris McConnell | 10/29/10 |
| I am not happy about getting woke up at midnight , from a number 800-204-6521, which is Allied Interstate Inc. who represents Verizons, for collections, when we are and haven't been behind in payments. we have 3 phones and wireless under verizon, for personal and business use, but if it continues, we will get a different provider, plus take legal avenues. | |
| Chris McConnell | 10/29/10 |
| That should have read we are not, and haven't been behind in payments. | |
| james edward | 10/29/10 |
| ok so heres my situation....i live in a non-verizon area so when i called explaining my problem with poor reception and a couple dropped calles leading to me losing my prospects which is my money...they did nothing and wasnt sympathetic at all...I wasnt looking for that but at least someone to understand...I spoke to probally around 7 people including supervisors....noone was whilling to help...I did speak to a supervisor who did say she understood and was going to be able to waive the late fees bc of my problems....Needless to say i got my bill in the mail and instead of my reg balance i saw that it was 200$ more expensive....so i called the corp. offices and they basically tell me that i'm SOL.....this expirience def let me know that verizons # 1 isnt customer service.... | |
| Dan W. | 10/29/10 |
| I find the comments on this site to be quite interesting, and in some cases a little sad. First, anyone writing here that thinks VZ Wireless is monitoring this and will be contacting them back needs to seriously rethink their sanity - folks, VZ Wireless won't contact you to begin with - do you really think they will because you posted here? Having said that, as bad as VZ Wireless is, I have in the past had dealings with other companies (AT&T for one) and they are no better. In fact, I have to use a Nextel phone for work, and their customer service stinks as well. These are all huge corporations that could care less about any single customer and their issues. Now for my horror story. I have been with VZ Wireless for about 15 years, and have learned several things. First, NEVER buy the phone in the store. The store sales staff are all commissioned sales people who will say anything to get you to buy a phone but will give you no support or recourse if there is any problem. If you are buying, do so online. If you need real help, you need to locate a number or send a letter to the corporate office, and eventually someone there may get back and try to help. But don't expect too much their either. They are totally incapable of trying to figure out why the "certified pre-owned" phones (in reality refurbished because they didn't work to begin with) are defective, and will just keep sending out more broken phones. Our Fedex person today says this is his job security because all he does is deliver VZ phones to the same houses over and over again. We have 3 LG EnV Touch phones, and while they all have various problems, 2 of them we can live with. On one line though, the problems are off the charts. Everything mentioned by others here applies - screens turning colors, changing sizes, turning black, phone turning off, etc. We swapped that out twice, and each replacement did the same but also had volume issues where you could not hear the person on the other end of the call. The phones say they come with the latest software, but they do not, and when you try to update you can't do it. We finally had enough and switched to the Samsung Reality - only reality is this phone also had volume problems as well. They "tried" to see if maybe the problem was the phone line itself, as it seemed unlikely that the same problem could happen on 5 phones in a row, but could not find anything and sent out yet another phone. We haven't tried it yet but I can only imagine it won't work either. Once my contract is up I would love to switch carriers, but as I said I don't know if any of the others are better, and in my area VZ has the best coverage. Funny thin is I have had a cell phone since the days of the big transportable models that weighed a ton - I cursed at the phone often back then, and still do the same today. They are great when they work, but so many dead zones and problems with cell phones - I'm amazed some people rely on them as their only phone. That's great way to save money but if the phone craps out the one time you really need to make an emergency call is it really worth it? | |
| Marsha Goldberg | 10/30/10 |
| Well, it looks like we can agree that service is not the motto of Verizon. I pruchased a Pre-Palm Plus in February and have already replaced it and now the new one doesn't work. Ken, the manager at the store in Coolidge Corner ,Brookline, MA not only refused to do anything to help but also refused to even put in writing that he had his "hands tied" when it came to doing anything other than trying a third phone. So....I need to fight the $275.00 to break the contract for a phone that only worked part of the time. Oh yes, before they gave me a new phone, they gave me a new battery because the original one was bad. So, if it is service you want .....DON'T GO TO VERIZON BECAUSE THEY DO NOT STAND BEHIND THEIR PRODUCTS . | |
| Catherine Quinn | 10/30/10 |
| From all of these lovely Reviews ahead of mine I can see that I am not the only one who is VERY dis-satisfied with Verizon customer service. This whole problem started a month ago. The speaker in my LG chocolate touch decided it was going to stop working in the middle of a call. I went to the Tempe Market place Verizon store and waited for, no exaggeration, 2 hours for one of there less than helpful representatives to talk to me. They said that my phone needed an "update" so I waited another 45min for my phone to be "updated" only to find out, as they were literally shoving me out the door, that my phone still didn't work. The customer service guys was less then happy that I made their store stay open a whole five minutes longer. He said he would order me a refurbished phone, because there was none in stock, and that FedEx would drop it by my house the following saturday, 2 days later. I waited around my house ALL day Saturday but it was never delivered! I was getting pretty frustrated by this point. I walked back into the Verizon store and demanded to see a manager. Not only did the manager tell me that FedEx doesn't deliver on Saturdays but they have also had extra LG chocolates in stock for a while now. I was about ready to scream, luckily I was able to compose myself. They were able to get me a refurbished phone and even transferred my pictures for me because I had so much trouble with them. I was much more pleased leaving the store. On to the real problem. Yesterday I noticed that half my touch screen had gone completely black. I turned it on and off to avail and decided I would have to go deal with Verizon once again. Only this time I went to a different store. I went to the Fashion Square Mall store in Scottsdale Arizona. When I arrived I was pleasantly surprise to find out that I was the first inline and only waited about 5 minutes. Thats were the good surprises ended. I was introduce to their customer service representative named HILLARY who obviously had no customer service experience what so ever. She told me that I must have dropped it or threw it at something for the phone to "internally crack", there is not a scratch on the phone by the way. I told her that I would like to speak with her manager and she told me that SHE would speak to her manager for me. I am 21 years old and do not need someone to speak for me. I was truly offended. She came make with an answer from her manager says that there was nothing I could do but to buy another phone. Why would I want to buy another phone when they won't even help me with the phone that I have? Not to mention this is there refurbished phone shouldn't they be a little more helpful? My family has been with Verizon for a very very long time. They use to be completely focused on their customers level of satisfaction and if you weren't completely satisfied they would bend over backwards for you. I really truly feel that because Verizon has monopolized the best service they feel that they no longer need customers service. This is a terrible business strategy. I really hope that ever single one of these customers that have complained about their service leaves. In my opinion Verizon won't be around for much longer because word of mouth is powerful and I know that I won't be telling ANYONE to join Verizon's network. In fact I will tell them to cancel their service as soon as possible. Verizon, You need to work on your people skills and train your workers to do the same or you will eventually loss ALL of your customers! | |
| Tatiana B. | 10/21/10 |
| I have been having problems getting my money back from Verizon Wireless. My issue with them is that in the mid of August I was going to switch over my cell phone service to them but decided to stick with one that i already have. But in making my decision i had already shipped two phones. Now when i called customer service they said to deny the package and when the warehouse gets the phones i will be credited my money. The warehouse received the phones at the ending of August. But of course i haven't received my money and we are already heading to the end of October. What is most disturbing is that I am receiving a bill in the mail for $272 for an account nor phones that I do not have nor activated. And every time i call customer service no one can give me a date as to when i will get my money back nor fix the problem in why i am getting a bill! | |
| countrylady | 10/21/10 |
| THIS IS THE WORSE COMPANY TO GET CELL PHONE SERVICE THRU. THEY DON'T STAND BEHIND WHAT THEY SELL, CUSTOMER SERVICE GIVES YOU THE RUN AROUND, GIVE YOU USED PHONES TO REPLACE NEW ONES AND NEVER WANT TO HELP YOU FIGURE OUR ANYTHING. I EVEN WAS SENT A PHONE THAT WAS REPORTED STOLEN FROM A STORE. CAN YOU BELIEVE IT TRYING TO ACTIVATE YOUR USED PHONE AND GET A SECURITY OFFICE TELLING YOU ARE IN TROUBLE FOR RECEIVING STOLEN MERCHANDISE. THEN I FINALLY GET THAT STRAIGHTENED OUT GET ANOTHER USED PHONE IT WON'T WORK EITHER. I AM ON MY 4TH PHONE SINCE APRIL 2010 THEY KEEP TELLING ME ITS USER ERROR AND I JUST DON'T UNDERSTAND HOW TO USE MY PHONE. I HAVE HAD A CELL PHONE FOR 5 YEARS NOW NEVER HAD A PROBLEM WITH ANY OF THEM. I'M NOT STUPID I KNOW HOW TO USE A PHONE. I HAD GREAT SERVICE WHEN IT WAS ALLTEL, NOW THAT VERIZON HAS BOUGHT OUT ALLTEL I CAN'T GET ANY SERVICE OR ANY HELP TO FIX IT. I WILL NOT PAY FOR SERVICE WHEN I CAN'T GET SERVICE. THERE ARE 5 ON MY PLAN AND WE ALL WANT OUT. | |
| Keith Burgess | 10/20/10 |
| Verizon, you just lost a customer over $25. On 10/15 my Blackberry Storm screen went dead. I could receive calls but that was it. The next day I went to your Polaris Center to get a new phone. My next upgrade is due in November. The rep said I could upgrade but I would not get the $35 loyalty discount because I was a month away from my upgrade, and I would have to pay a $25 activation fee because I was a month away from my upgrade. I explained I was a customer for the last 6 years, pay $150 a month for just me. I said "you would be willing to lose a customer over $25? He replied here was nothing he could do. I asked if his manager had the power to overide and he said no. I left, went to AT&T and got the new I phone. They even waived the activation fee to get me back as a customer. I was a loyal customer and was willing to get the Droid, but they wouldn't budge for on $25. | |
| sheryl pugh | 10/19/10 |
| Verizon wireless knew about a problem where custommers were having text message errors and I have the same problem with my Droid 2 even though the text messages are being received technical support told me something was wrong with my phone technical support last night actually admitted it was something with people who used to have altell I switched to the Verizon wireless network and upgraded all my devices so this is unexpected unrational that custommer serivice argued with me I reactivated cleared the data and bookmarks and history and updated the roaming on my Droid 2 this means everything else on the phone works there isn't any errors with applications. Having errors if other custommers are havingb this text message saying message not sent and you know the message went where you sent it there are incompetent individuals who don't know any better than tobtell customers wrong anybody. Else experiencing this? Complain to the main headquarters and the attorneys generals office its more important to get this glitch worked out instead of being lied to | |
| sheryl pugh | 10/19/10 |
| Verizon rips cystommers off why should anybody pay for three daata plans because you have three smartphones? I say this that if you have a family share and data plan you should only pay for one data plan any additional smartphone should be discounted automatically and you should have unlimited talk and text ans web browsing and e-mails ans pictures and send as much picture and video since you're paying for a combined bill anyway and it would cut the cost to custommers and I think know if you're a good custommer you can get a gift card for paying your bill on time and not go over your minutes or overages in downloads its like a reward to good valued customers the ones who know they would like the appreciation I know I would and a free upgrade for every month I keep my service forget early update you and I have the right to request an upgrade now! I want a $5000.00 gift card for all the crap I put up with everytime I argue about my bill and services and problems I want Verizon to pay me back now they say you can get the I pad in 2011 I say the rift raft started because other wireless companies dominate the market who gets what first | |
| Kathy | 10/9/10 |
| Let the buyer beware! I received an unsolicited phone call in the evening at my home. CSR (Medina, Los Angeles) advised me I was due for upgrade. She'd be "glad to check my usage to ensure I had correct plan." Based on my usage of "under 300 minutes per month," she advised me I could get following monthly plan: 300 Anytime Minutes for $34.99, 250 text msgs for $5.00, mobile to mobile (Verizon to Verizon) would be included. She kept stressing to check my usage, and if I saw that I was getting close to 300 minutes, I "could always upgrade my plan." Tried to activate when phone received. CSR in local store unable to activate. Went home called Verizon. Customer service (TX) advised me, "no mobile to mobile" included with that plan. I'd been misinformed. Checked my last invoice. My mobile to mobile was nearly 400 minutes! My anytime minutes were under 300. But mobile to mobile far exceeded 300. CSR was able to see that on computer. She chose not to share that with me. As a result, had to upgrade to a costlier plan. I agree with others, no integrity, poor customer service. | |
| julie | 10/7/10 |
| this is the worst service i have ever had from a cellphone company and customer service just gives you the run around and tell you there is nothing they or their supervisors can do for my issue concerning my bill. and when they do say that they will give you any credit at all it is bills later down the road that it shows up on if any at all. as for there sales taxs it is a scam this company needs to be shut down. i called the corp. office today at 678-339-4000 and am waiting for them to call back by tomorrow afternoon. i will never use this company again and will tell everyone i know and people i dont know not to use verizon. thanks a lot for all the headaches verizon your company and empolyees and supervisor are lacking major customer service and you need to reconsider your customer service. customers should be number 1 but with your company we are not. YOUR COMPANY IS HORRIABLE and something needs to be done about it heres an idea you should done that tv show where the owner of the company/ corp. goes to different areas of their company to findout how to fix issues that are in the company. i would have stuck with sprint and at&t if they had service where i live and i dont have a choice of where i live since my husband is in the military. EVERYONE WE WANT YOU TO KNOW THIS IS WHAT VERIZON THINKS OF OUR COUNTRY AND THE CITIZENS IN IT. | |
| Stan | 10/6/10 |
| Dear Mr. Ivan Seidenberg, We changed our service from Sprint to Verizon (Account #985863995-00001) two years ago because of coverage issues in Western New York and we needed a connection to the internet. Coverage has been very good and the ISP speed was acceptable. We were required to replace our computer and were told we would need buy a new ISP card (716-720-2587), so we canceled the ISP number. We kept our other two cell phones 716-720-2588 (my wife’s) and 716-720-2586 (mine). We were so looking forward to upgrading our phones after two years; you know to try something new like GPS or internet. Well the other day my wife’s phone stopped working and we discovered we get a $25.00 upgrade allowance. Are you kidding, yes we are old compared to the kids using phones these days but we have been using cell phones since 1993. Maybe it is time to consider AT&T or T-Mobile. Poor marketing is the reason Oldsmobile is no longer with us. | |
| Fred | 10/4/10 |
| All crooks! Where were you, Mary Coyne, when we were being billed for services that we did not even ask for on our cellphone? And now we're going to get back $5? That should salve everyone's conscience. | |
| angel | 10/3/10 |
| Hey people sharing information that Verizon will have to refund money to all there customers that have been over charged for YEARS. Yes that right that $1.99 data/usage charge was never suppose to be added to our bills..All those years of accidentally hitting that stupid button on my phone and all those charges will be given back. Only problem is Billing Dept has no Idea How much. They said Corporate is handling it lol When I asked them Which one they have no Idea. So you have to wait for your check and hope they are honest and give you what you have been overcharged. There is a $5.00 fee for them to print you out past bills. So unless you have every Bill you have ever gotten from them its gonna be kinda hard to figure out how much you are owed. HA HA VERIZON GOT BUSTED BY THE FCC ABOUT DARN TIME | |
| Anita Williams | 9/21/10 |
| Verizon home phone service is the worst service I have ever had. Twice within a month my home phone has had a problem, each time I contact verizon for repair I am told my neighbors service is out also. When I ask my neighbors they have no problem. I live in a very rurual area of Va. I have a disabled sister and a very sick husband, our cell sevice does not work in this area so I need my home phone. Talking to the service is a waste of time .Could you help. my number is 276 495 1557 | |
| Wilma McAllister | 4/9/10 |
| It's sad when you pay your bill on time and the INSURANCE. But when your phone is not working and you get nothing but another broke phone. Some thing is wrong with this. I have had 3 phones, LG and the Verizon store in Orange Park Florida has ordered 2 of these.I get them and a couple of days later the phone is messed up and here we go again. And when they have the phone to go to your house. FED will not leave it, but PEOPLE do hav to work. And then you have to go all around town to find your phone. But does any one care. NOPE. People that I run into I will tell them in a minute DO NOT GET VERIZON. And I truly mean this. | |
| Sonja T Davidson | 4/13/10 |
| I would like to explain a very unpleasant and not very ethical issue at your store # W211901. This happened back in Nov 09. First I like to state that we are very happy with your service exept the store management issues we have come accross several unethical problems. To start with, we were in that store looking for an earpiece called Bluetooth. Good so far. Then a women store sales clerk told us " looking at your account you have been very good customers for a long time, so you are able to get these two phones free" These two phones were the Samsung Intensity" Flamingo Red" I believe it was back in Nov 09. Now she asked us simply to sign a very long long slim fine printed paper to state that we received these, that was the only reason she said we need to sign. Made sence to us at the time. However we were not told that we needed to activate these phones within 30 days or else we would be charged. Nor did she point this out on the very long receipt she kept. We usually also purchase items from the 196th store butI am sure this happened at the Alderwood store #W211901. I think she was rushing things because the line behind was long and played with peoples minds knowing we would not read the whole receipt since we of course do not wish to hold up her line. I think that her NOT telling us the full complete story is very unethical and should be brought to every store manager's attention. We kept the two phones and just did not use them for a while since we were not aware we needed to activate and use them she clearly stated free with no obligation. What would you conclude?? It just so happen that my Daughter in law in AZ had a mishap with her phone and I told her we have these extra phones why don't I activate and give you both these new ones since they are just sitting here in the box. Luckely that has happened during the period we had to activate them. We would have been very sur | |
| Vicki Eason | 4/29/10 |
| Or if I could rate it 0 I would. I have been having a major issue concerning my bill for over four months now and all I get is transferred from one person to another and no one can help me. They told me they needed a fax to prove I had made the payments so I did that then they told me it had been applied to another account that had not even been active since Oct. of 2009. And this account was not even in my name or did not even have the same phone number. Now they are telling me it will have to be reviewed yet they got a payment on March 28,2010 of $99.19 and they acknowleged that payment and there was one sent on March 4, 2010 of $180.69 yet they said that one was applied to the old accout that was closed out and in bankruptcy as of Oct. of 2009. They are also not listing payments made on Feb.3,2010 of $218.49 Dec. 23,2009 of $194.07, Nov.16,2009 of $40.00 or Nov. 2, 2009 of $100.00. I am getting very tired of trying to deal with this issue every two to three weeks for the last few months and no one can get it worked out, everyone tells me something different. I am looking into other wireless phone services so maybe I will not have to deal with this problem any more. Money is not easy to come by and when you pay a bill and don't get credit for it, I would say it is time to move on and let the BBB take care of it, because I am sure not getting any results. Vicki Eason 731-363-0834 | |
| LISA | 5/13/10 |
| To Whom It may concern Hello Let me introduce myself my name Lisa Petite I am a mother of 2 children and currently have five (5) verizon wireless phones on the account I also carrier a lan line and internet through you . In the past I have had numerous problems on my house account where my service and internet would be out for days (5-6-7 10 ) at a time and for no reason well not my fault and a customer service rep would tell me that they cant get anyone out to me for a week or so. Who can they (you –Verizon) do that. The only reason I stayed with verizon this long is because my father was a retiree From Verizon, But now I hate to say now that he’s passed I have no loyalty to the company. Now lets get to the real problem 5 cell phones and have had nothing but trouble between the local store in Hazlet NJ State Hwy 35 South. The mangers are extremely rude and uninformative they say one and do another. I was recently in there 2x in one day and still don’t have problem resolved after days later. I went into the store because My phone wasn’t keeping a charge I was seen my customer r service a young named Jeffery whom had asked me for my charger So I gave it to him, as he went to straighten it out he tugged the end off it proceeded to explain why the phone isn’t charging As I noticed the time I told him I would be back had to pick up my son from school and then return to work as I was on my lunch break. Went back that evening to see if they could replace the charger that he broke he told me that I could purchase one well that wasn’t good enough for my boyfriend so we ask to speak to a manger so Jeffery got his manger Cynthia who told me that she could not replace my charger, Although she did offer a discount if I wanted to buy one, Ok lets think …… Why would I want to buy one if you I had one and you broke. If I may add something else to the mix, why do we the customer have a “tax, surcharge ect.” of $14.96 on each line So for instance I have 5 lines and just in these fees I’m paying $74.80 ,then lets add $10.00 for the 4 additional lines Which comes to another $40.00 so now were at a total of $114.80 before I even add any services As a single mother and single income and in this economy its disgusting what is be charged . I am currently looking in another carrier for both home and cell . There has to be a better way. | |
| armando deperalta | 9/7/10 |
| verizon is a nightmare rip-off company i have had them for 11 years and i am tired of getting rip[ped off and im also disgusted with all their broken phones. | |
| Nieasha | 9/15/10 |
| I bought a verizon phone back in 2008. I was charged eroneous charges every bill, and even have paid close to 1000-2000 dollars for my phone bill. I called Customer service and reported my phone stolen, and they told me it would be taken care of and they would suspend my line for me. Apparently the person who stole my phone was making calls even after they supposedly "suspended my line" because Verizon decided, that I owed them money for a bill that I had already reported my phone stolen for. It is now 2010 and the collection agency that Verizon hired "Allied Interstate", offered me a settlement for the price of $986.00 for a payment of 326.00 dollars for 3 mo's. The representative told me to call him back before the Sept 15th to make sure everything was taken care of. To make a long story short I cooperated with this debt collection and paid over $612.00 on top of the $13.95 fee that they also charge you to take money out of your account. I call Allied Interstate and tried to talk to the representative and they tell me "If I want to speak to him call back in 2 weeks and I was transferred between three representatives. Turns out I am suppose to pay $989.75 on top of the $612.00 that I have already paid and they were going to just debit that money out of my account. The agreement was a scam and so is verizon's bills every month. They charge you outlandish charges for roaming and anything else they can put on your bill. I think the consumers you start a Law suite against verizon wireless report them to the BBB and just spread the word to leave the company alone and let them go out of business which is going to happen anyway if they do not treat their consumers right. NO CONSUMERS NO PROFIT | |
| Yvonne | 9/15/10 |
| I agree for the most part that I WILL NEVER EVER RECOMMEND VERIZON WIRELESS TO ANYONE I KNOW. Money is truly the root to all evil and Verizon Wireless lives up to that old saying. What will they not do for a dollar? What happened to good customer service? | |
| Sugar | 9/14/10 |
| First To Randall, That employee that wanted a copy of your driver license, s.s. card and proof of address are all signs of a dirty employee. They wanted these things to steel your identity, so I hope you did not give them copies of anything. This is exactly why I am having problems with verizon. Verizon obviously is hiring crooks and a lot of them. I do not think that there is any kind of screening process in their HR dept. I for some reason am not getting a print out summary of all calls made and recieved by my phone. Verizon is sending me a bill saying that I went over my minutes which I never had done in 6yrs exept one month in 2007 when my grandma was dying in the hospital. Now for the last 2 months they are saying I went over without a print out of my line to prove otherwise. Verizon customer service stated that I would have to pay a fee if I wanted a print out with my bill. Yet I get a print out on my husbands line, but my line the one that supposively went over minutes no print out. I told them I get my husbands and they told me they didnt know why that happened, they also told me they were trying to save trees so that is why if I want one to look it up online. NO I WANT ONE WITH MY BILL!!Then he proceeded to tell me that I get charged a minute for any missed call or any call I make which does not go through (no answer) he was stating this after I had told him that there shouldnt of been any call charged to me until the 16th of that certain month because all the ones before were all x's which means missed or unaswered calls. Before that customer rep I got another one who told me that I would be charged a $5 fee for a re-print to be sent to me. I asked why is it called reprint, that would mean you see on screen that it was printed at one time but I never got it. So that tells me somebody got to it before they mailed it out, so nobody as in me would see calls being charged to me made by somebody else using my phone number. I heard of this before, now I believe it. These employees of verizon are crooks. Is their call centers located in our prisons??? Did this become jobs for prisoners?? Did Verizon get some big tax right off to bring their call centers to our state prisons?? I wish I could talk to one honest customer rep from Verizon. I have been lied to so many times by different reps all the time. I think, NO I KNOW, it is now time for Verizon to close down and now!! But before they do, they should pay back all money owed to everyone who over paid with or without knowing they did. They should also have to pay money to all people who had loss of sleep, agrivation, stress, and wasted time dealing with a situation caused by Verison. Rather a broken phone, billing issues, any bad situation that Verizon did not care about or resolve in a honest way. SAY NO TO VERIZON!! | |
| Jim | 6/14/10 |
| I do not understand how a large corporation can treat it's customers like ATM machines. Every month I find mistakes in my bill and spend hours on the phone getting it resolved, they are always applying a credit to my account. NOW, I get my bill and there are all these data charges for 45.00 on one Phone and 29.95 on ther other phones, they tell me I need these packages because I have a smartphones on my account. If the phone and network is so smart why the different cost for the same package,2 hours to answer that question. I am tired of speaking with customer service, these people do NOTHING and when asked for managers or corporate office number they are always busy or I cannot provide that information. I thought by law the request for corporate correspondence must be provided, why the delay? I am very disatisfied and told the rep I was going to shop around and the only thing I was told is I am liable for a early termination charge. Why the threat, what happened to HOW CAN I HELP YOU, sorry for the delay, etc. Again another company going down the road of grab the dollar and how much more can we take from the citizens of this country. I hope past history repeats itself with greedy companies, they either change or they go away. I wish Verizon the best, and welcome my new friend AT$T ,by the way, I did not have to pay the termination fee..... | |
| WTF | 9/2/10 |
| I do not understand the relationship of Verizon and the customers. It uses to be the customers were number one and the goal was to make the customers to feel great and important for purchasing their product/s. The Company would bend over backwards for a customer in the past. Therefore, the old market strategies was built on the sellers take time with each customer, reliable, communicate, honesty and resolve the conflicts quickly and successfully for each customer (the golden old days...now it is greed and they do not give a dam). Today, the market strategies are built on the number accounts that bring in the highest amount of money into the company. The philosophy has changed to the profit minded and do not waste your time with customers...there are more suckers to get than grumping and crybabies consumers. Get their signatures by any means and get out as soon as quickly before they notice what they sign or purchase and realize they made a bad deal. Therefore, once greed comes into play many people's jobs are on the chopping block and they must do what is necessary to get your money. In conclusion, as a customer, I have suffered from this evil, blood sucking and torture technique by the market strategies. I cannot defeat them by myself and I am just one. I would boycott their products and other companies with the assistants of other customers. I would let them know that I am their customer and it they cannot treat me correctly, than their pockets will not be filling with my money. Therefore, no money, profit, and sales will hurt them more than me; which I can do without and look at another company who will treat me, right. | |
| Meagan Koch | 6/20/10 |
| I WOULD APPRECIATE SOMEONE FROM THE CORPORTATE OFFICE TO CALL ME RE: MY CELL PHONE BILL. I HAVE BEEN DEALING WITH SOMEONE FROM CORPORATE BUT NOW HE WILL NOT RETURN MY CALL'S FOR OVER 3 WEEKS NOW. I WOULD LIKE TO GET THIS STRAIGHTENED OUT ASAP AND I HAVE TRIED CUSTOMER SERVICE AND IN STORE MANAGERS BUT NO ONE CAN HELP ME. PLEASE CALL ME AT 402-984-1916 THANK YOU!!! | |
| SAM AURILIO | 8/29/10 |
| HAS ANYONE HAD AN EXTRA CHARGE ON YOUR BILL FROM OB NEWS OR A COMPANY CALLED TEX-MESSAGE. ONE IS A NEWS UPDATE SERVICE THE OTHER IS TRAFFIC. THIS IS HOW THE SCAM WORKS FIRST THE SEND YOU A MESSAGE FOR SOMETHING FREE THAN JUST WITH YOUR PHONE NUMBER THEY START CHARGING YOU 10.00 DOLLARS PER MONTH EACH. VERIZON LETS THEM ADD THE CHARGE TO YOUR PHONE BILL WITHOUT AN NOTICE TO YOU. ON YOUR BILL IT'S JUST LISTED AS TEX-MESSAGE. VERZION IS PART IF THIS RIPOFF AND THEY SAY THEY NO NOTHING ABOUT IT. IM GOING TO CONTACT THE TEXAS STATE ATTORNEY GENERAL. | |
| Toni | 8/30/10 |
| I would not recommend this verizon to anyone even if it was the only company in the planet. I have been having the same problem for about two months. Paying for unlimited service and not being able to use it when I want to. I am paying for service that I can't hardly use. Here is my cell 858-997-9355. Thank you for the headaches and frusteration An unsatisfied customer | |
| Shawna Delifus | 7/29/10 |
| I am not going to go in any detail about my situation. However, I can say that choosing Verizon was the worst decision I have ever made! Their customer service is horrible. When asked to speak to a supervisor, they hang up on you, or the supervisor themselves refuse to come to the phone. I am sadden by the stress I have endured with this company! A lesson learned! | |
| Terrance Rivera | 8/4/10 |
| I need to speak with someone ASAP i dont understand how a rep can advise a customer something and then does not follow thru when you call back and speak with teh supervisors' supervisor and request for them to pull the call they advise they can't because you guys have to many call centers.. what kind of lame excuss is that... i think a letter to the BBB is really necessary at this time....My cell is 808-216-2068 i have 3 lines with you guys....and the service i have received in the past 2 weeks in totally unacceptable, no compassion for your customers....i would rather pay the early discconnect fees then to stay with a company that does not appreciate their customers....... | |
| Mike M. | 8/4/10 |
| I have currently been with Verizon Wireless for over 14 years now; this fact will definately change due to the recent extremely rude and disservice I have been provided with. My recently deceased father's verizon (intentionally not capitalized- they don't deserve capitalization!) account has been in good standing throughout his (rest his soul) association with verizon. I have been dealing via phone, 'customer service' reps., transferred to CSR's "managers", customer dispute dept. , and have also written to the executive and regional leadership depts. all with out any accurate resolution from verizon wireless. I take that back, as of today the executive relations rep. assigned to resolve and communicate with me did state she has addressed my issue by "giving back " a credit to bring balance to zero and close the account. Brief history ....back on 12/18/09 I had requested this account closed and awaited the minor time period between his death and end of his billing cycle to find out what the small remaining balance would be. This balance of approix $39.79 was paid with credit given for "early cancellation" of contract (only after my requesting, demanding, and being transferred to three CSR and their "managers". Acturally, theri was an overpayment to verizon (auto deducted from a deceased person's account even after verizon was made aware of his death and told to stop all deductions from his account). Verizon finally, back in April sent me the executor, a notice that account was closed and statement coincided with CSR's (5 differant CSR's to be exact) statements that account has 0 balance. June came and I receive a bill for 92.64. Again, I must take valuable time, energy to go through this whole verbal process again and again. Am told, verbally of course , due to the fact that noone at verizon is willing to hold themselves accountable by communication via email; only if pressed willthey communicate theri regurgitated corporate word-trash, via snail mail. July comes and they have credited back the 92.64 to his deceased verizon account. August comes and I receive a bill again for 92.64!!! Frigin' amazing that certain individuals are even allowed to anser the phone let alone earn a paycheck while representing an international company which falsly prides itself in theri "customer service"! More like disservice!! About a week ago I began to write through verizons "contact us" option to executive leadership and regional leadership to no avail. Just know each of those messages you send are routed back to the "executive relations" department and never actually reach the intended persons. What a scam!!! I will do all possible to disolve any involvement with verizon, give a true accounting of my disservice and rudeness encounterd by verizon wireless, spread the word, as well as bring over 18 other current verizon wireless individuals (14 of which have business services and personal service through that slime of a company) with me when I part ways wtih verizon wirless. I had told them it was only 5 or 6 persons. Screw verizon!!!! Probalbly won't matter to them, as evidenced by the refusal to abide by their "code of conduct" which employees are supposedly bound by. Remember Enron, Goldman Sachs, BP and the countless other corporations which are made up of individuals and sheepish employees so worried about retrobution from the 'top' that they have forgot how to even deal correctly with their money makers....the customers! Spread the word to everyone you come in contact with...Verizon does have great national coverage but it's carried on the bcks of the completely illserved customers who remain nieve to their true deseptive practives! The end...for now! | |
| Mary | 8/13/10 |
| Hi everyone, I have been having major, major issues with Verizon too, for the past year and there is a loooong ladder of ppl you have to go through to get to the top, but dont call customer service anymore, call this #: 678-339-4000. It is the Verizon Wireless corporate number. You will eventually get somewhere here. It might take a few attempts, but believe me, it is way better than dealing with customer service and their rude a** supervisors! | |
| Mary | 8/13/10 |
| Hi everyone, I have been having major, major issues with Verizon too, for the past year and there is a loooong ladder | |
| Amanda Lesh | 8/14/10 |
| I have been dealing with things for three months nothing is changing and its getting old you guys are here to work with us yeah right nothing has been happening can you please call me 9379035218 | |
| Randall Humphrey | 6/30/10 |
| I have only been a customer for your company for 2 weeks ( June 18 ) . First of all I was charged double for my bill ,example : I got the 2000 minutes family plan for $114.00 but your your company charged me twice on the $114.00; it supposed to had been $114.00 for the first phone then $9.99 for the second phone but your company charged me the $114.00 twice. I paid my bill yesterday which was for $218.28 but ended paying $220.00 in a machine; my number is 210-323-8417.My phone was cut off today without my knowledge and permission.I called your customer service to find out why and I was told by Renelle that there were security problems. I was also treated rudely by your personnel and also I was asked to send copies of my driving licsense , social security card and a copy of one of bill for proof of my address and name which I have already submitted when I got the phone.Moreover, I was threated that if I did not sumitted the information again my service would be canceled in 7 days.I find that your personnel lacks of supervision and inproperly training.I want my phone on now ;I have been without service since 1pm and now its 10:58 pm. This your mistake now mine and I want you contact me immediately . I have also felt like that I have been harrased by company and they have comitted a bridge of contact. | |
| Fran | 7/8/10 |
| For anyone who has consumer and billing complaints about Verizon Wireless, please contact the New York Attorney General's Consumer Fraud Bureau and file a formal complaint (forms available at the AG's web page). | |
| Suzanne Lawson | 7/12/10 |
| I have been dealing for 2 weeks or more now with a new cell phone that was purchased from Verizon Store in Mesquite, Texas on June 25, 2010 and this cell was the Intensity phone in Flamingo Red color....do NOT PURCHASE THIS CELL PHONE. My new cell phone has been calling out persons from my Contact List without my knowledge and the phone DOES NOT take pictures right, your pictures come out sideways and you can SAVE the pics and go back into My pics and Rotate the pictures BUT to NO AVAIL!!!!!! Is this a glitch in this phone or what???? I am very dis-satisfied and Verizon Stores or Customer Service will do NOTHING about this, so I am stuck with this phone.......Hace Corp. call me on this cell phone number of 214-394-0932.....,.This is Horrible Customer Service as I have talked with 3 Customer Service Reps, but to NO AVIL...They do not care......Call Me Disgusted Custome-----Ms. Suzanne Lawson | |
| Suzanne Lawson | 7/12/10 |
| The telephone number for Verizon Corp. Office on this page is not a "working number" Imagine that.....but, Fran is right so email a complaint about Verizon for Fraud to this email for the Attorney Generals Ofc: CFR2008A@ConsumerFraudReporting.Org | |
| Angela Miller | 7/12/10 |
| I have the LG, and it drops calls constantly, screen goes black & you think it shut off but didn't, and then it does shut off in the middle of other things. The ear piece (I am old fashioned & cannot hear on blue tooth) doesn't plus into this one. I was told tonight that it has never fit in this model phone...I imagined that! LOL I got this new model in March it worked for about 10 days. I got the "replacement" that was "had current software" and that was to correct the problem....it is doing the same thing. I can upgrade to a different phone and do another 2 yr contract...SOBS! Have you all had any luck with the AG or other direction you can point me in? If it is not resolved tomorrow, they are loosing a 12 yr account! This is like dealing with American Home Shield! The customer service people are nice but have no control and are robots. It costs them more money to send a new unused phone (Toni told me that the other day. Her manager wouldn't even talk to me on the phone.) All the AG and other phone numbers are excellent information. Thank you all for posting that information. My cell is 409-673-7103. You would think a Verizon corporate rep would be monitoring this website! | |
| Angela Miller | 7/13/10 |
| Here is the page for the executive and regional contacts for Verizon Wireless. I am trying executive leadership to give them a chance to resolve before I go to authorities. http://aboutus.vzw.com/leadership/executive/index.html | |
| Ronald Frederick | 7/14/10 |
| Hello to anyone that is contemplating getting Verizon as a service provider, the only suggestion I can give to you is take the largest hammer you can find and repeatedly smash you little toe with it. This will give you about the same amount of pain and agony that the customer service and accurate billing service as Verizon does. On to my story. I had the bright idea of moving to Verizon from AT&T after being a loyal customer of AT&T for over 6 years because I was suckered into believing that my bill would be kept the same as it was with the addition of unlimited minutes..... Since then my bill has grown from when i was with AT&T paying 120.00 a month to now with Verizon paying for 2 lines over 258.00, sounds like a steal huh. This is of course in the same ballpark as my bill was with AT&T says Desmond (floor supervisor) at the famous 611 number. I have also noticed that they have somehow been charging me state and local tax for the the city of Olympia Washington when I live in a completely different state. I was told that I need to just pay my taxes like everyone else does regardless of what state it is for by this Desmond, sound fair to you? by the way Washington taxes are almost double the taxes in my current state. I have called corporate tonight and requested a humanoid to return my call in a timely manner and hope to hear from someone ASAP. I plan on returning to AT&T so that I may be treated with respect and as a customer that matters. | |
| Anne Brown | 7/23/10 |
| how is it that a phone can be purchased and 3 days latter it is dead. Purchased from store and when taken back to store, charged 35.00 restocking fee and sent a certified like new (refurbished device)? I paid for a new defective phone, and sent a used phone with its own issues. Returned this device 3 times. Got 3 used phones. all in a matter of less than 5 weeks. Of course, the 30 day worry free guarantee period was never honored. what happened to replacing a new phone with a new phone? You are a greedy and unethical company. Those surveys you have your customers participate in is a joke and don't reflext the true feelings regarding Verizon Wireless. Sometimes the ratings are good solely because of the customer service agents, not the Verizon Wireless Services. Hope you guys are audited and taken to court because you are committing multiple counts of fraud. The stores that carry your logo are not interested in customer service only if the commission is going to go through for these damaged devices. Everyone should file complaints at their state attorney generals office and better business bureau. | |
| Jennifer A. Colacicco | 7/23/10 |
| Poor customer service, I have 5 phones, 3 on internet extended services. I have a Blackberry that has not worked properly for 2 years as well as my husband's blackberry. I have gone to the store, personnel rude and did not help me on several occasions, I have called technical support numerous of times, and now the phone does not work at all. I spent 6 hours on the phone with Verison and Blackberry personnel to know avail. Still have no phone. I am still paying for the service, but when my Mother called I finally got $29.95 off for the month because I cannot use the phone. The only solution to my probelm was for Verison to send a temporary Blackberry and then in August send the new Motorola Drouids at the cost of $400. So as long as they take your money then you are a good customer. My family has been a Version loyal customer when bag phones were in use and it was then called GTE. I don't think our loyalty will last much longer, because Version does not care about their customer only their corporate dollars the CEO and top Officers of the corporation can have high salaries. The store personal are the rudess I have dealt with, you must be in the store 1-2 hours before you can clear up a problem, and then they are rude about it. Get it together people you may have the best network, but you have lousy customer service. Everyone can get a new service and then maybe you would treat your customers better. | |
| Write A Review For Verizon Wireless Corporate Headquarters Note: This is not to be used to contact Verizon Wireless Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Verizon Wireless. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. |
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