W W Grainger Corporate Office | Headquarters Contact Phone Number & Address

Jeffrey A Friedberg

8/10/11

It has been almost impossible to contact this elusive company online, so here is the message I have sent several times already, with a hope that one day (maybe in the distant future, like a message in a bottle) it will reach them:

Comments/Questions:

A radio commercial you are running in Albuquerque, NM, on KKOB AM, is just horrible. The announcer uses this gravelly, hoarse, breathy, whispery voice that is so awful and non-human that I have to turn it off. For the longest time I tried to decipher what he was growling and huffing about so I could contact you, and only just now was able to decipher your name. I urge you to review this horrible commercial, this horrible voice, and re-evaluate how you spend your advertising funds. It's awful and makes my skin crawl----like nails on a black board; and I'm not the only one.

Lisa Cohen	9/15/11
I have to say, I am appauled with the woman I spoke with at either the Lake FOrest or Mundelein office in IL. THe Ladies name was Deanna Thayer. THis woman was rude, and ignorant. She seemed to be having a bad day already, but come on, do not order from these offices. She told me she was busy and I should call back later to order????? Then she hung up with a huff and puff.

Doug Askov	4/26/11
Applied for a job with Grainger. They wanted a detail oriented individual. Not so!! When I was told that my qualifications did not meet their expectations, the email was sent to me with a "Dear Tiffany" salutation. Doug=Tiffany???? Oh yeah, that's detailed. What a joke.

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Robert	12/6/10
I am a purchasing manager for a large industrial firm located in Ohio. I have done business with Grainger for several years. One of the reasons for this is the people there. People who care about what they do. It has come to my attention that under some new management, many of these good people have been let go. I am no longer purchasing from grainger.

Terrill Johnson

5/9/10

I really enjoyed working with Grainger in the past. I had business relations with Bart Fields in Dallas Metro area. He bent over backwards to make things right and to provide surpurb customer service. I am interested in working for your company and I have applied on line. I would like to go into your global sales. I know it is new and about to take off.I really enjoy business relations and getting to know customers and building good repore for present and future business relations.

Terrill Johnson

Bryan

6/18/10

The Orlando Fl, L.B. McLeod store has very poor customer service. I have used this store for years in my business. I went in to pick up a pump that I had ordered (order #1106084034)and they told me that the order was canceled and that they did not have one. When I questioned how it had been canceled, John Leon decided that I could pick up the pump that day; I made a comment to my wife on the phone that they were idiots. John decided that he did not want to help me and told another sales person to handle the transaction. In the middle of the transaction, John came over and said that they would not sell me the pump, so I asked for my credit card back and walked out. Later Joe who said he was the branch manager called our office and made threatening remarks, saying he had witnesses and video and would sell us the pump. I am not sure what the witness or video will show, and find it very odd that a branch manager would call if he did not want to resolve the issue and sell a product. I will not use Grainger in the future and will pass my experience on to others. John Leon should be fired and the manager Joe as well. That is not how I treat my customers and I am surprised that you put up with that. I will say that Judy Berry in the Tampa phone center was helpful in trying to resolve the matter. I understand that she is the one that asked for a manager to call our office. Joe however said that he did not know Judy and was very rude regarding her.