200 Wilmot Rd. Deerfield, IL 60015
(847)914-2500
Reviews For Walgreens Corporate Office
Ms Rosales  | 2/2/12 |
| My son is a Distributor for Healthy People Products, and I was so disappointed when I walked into a Walgreens and saw this product displayed at the cosmetic counter. This product has not been FDA approved and any distributor cannot compete with your chain! The store manager obviously has not read the contract where this should not take place. I really thought Walgreens wouldn't be bothered with the smaller business persons. Why not just sell everything and the kitchen sink, like Avon, Herbalife, Ma & Pa store Items and etc., etc. I always thought Walgreens had it's standards, but now that these products are being sold at Walgreens the little man does not have a chance!!!!!! | |
Little DidIknow  | 1/31/12 |
| That's not the only place it even happens in La. I had a Rx for xanax and I have not take any pain meds for 6 months. The local Walgreens here got my last refills taken away by calling my doctor and lying to him. The prescription said TID and that was the way I was taking them. They called my doctor and made it sound horrible and ruined my relationship with him. If I wasn't supposed to get it filled the way I did why did Walgreens fill it the way they did and why did they wait until my last refill to question me about the fill? I spent close to $1500.00 last year at that store! NEVER AGAIN!! I won't even go in there for TP at this point! | |
| Biff | 2/1/12 |
| You guys are exhibiting classic text book drug seeking behavior. Due to the horrible side effects and addictive nature or opiod pain medications, discretion must be used in dispension. You guys sound like a bunch of junkies, so sue me! | |
Anti-Military!!??!!  | 2/1/12 |
| Refusing TriCare is not the only anti-military action Walgreens is involved in. I worked as an MGT (asst manager) for Walgreens in Memphis, Tn for 4 years. I left on active duty miltary orders in March of 2011 (filled out ALL necessary Military-Leave paperwork) I returned back to my hometown in Sept. 2011 to discover that they "accidently" put had my status as 'terminated' in their computer system. They wanted to rehire me at the same starting pay I had 4 yrs ago, as well as make me wait on the 90 day probationary period for health insurance and 401K. This is illegal and all military personnel should start right back where they left off. I have three children who are not insured and I can't use them on my resume. WAKE UP WALGREENS! IS THIS HOW YOU TREAT INDIVIDUALS THAT WORK SO HARD FOR YOU, AND SERVE THEIR COUNTRY TOO! I am currently seeking legal action and hope this goes public. I think that if corporate even knew half of the stuff that goes on district mngt and below they would reiterate a new stategy for business ethics that needs change! laurelleannemerrill@gmail.com | |
| udaman | 1/30/12 |
| It sounds like most of these emplmoyees are a product of our modern school system. | |
| Terry | 1/28/12 |
| I had a rx for diluidid 180 tabs 8 mg i work in the desert area not one pharmacy would fill it either said was out or refused because was 50 miles from doctors office and my home bull crap i went back to cvs they never give me problems the rite aid in desert said they gad them but need to call dr they were closed after pharmicist examined the rx they said come back tomorrow they will fill it after callind dr i went back nest day different pharmacist he said we dont have any i said they told me they did tech said we must of sold them bull shit 180 tabs i have used a 30 day supply of almost every narcotic pain meds on the market cannot decide which one to stick with all the long acting oxycontin and morphine and opana is way too expensive i just started new job so have to pay i use a discount card i ran out early because i was sick i thought i was screwed for 4 or 5 days i called my pain doctor explained i kept throwing them up he wrote me 30 to get thru until i see him monday morning it is friday afternoon he is so cool and compassinate fuck walgreens i had scripts there they said if i dont pick all uo same day i forfet the rest should be good for 72 hrs cvs will just put it on file for 6 mos they are cool going there since longs closed same pharmacist pain meds xanax soma since 2003 i get a 30 day supply then another written script stating to fill in 25 days i give it to cvs they put it on file walgreens would say oh no has to be filled withen 72 hrs idiot walgreens i will never go there unless they are only ones who have my meds why do they say they dont have my pain meds it is a legal medication that i need and they keep them in a locked cabined bullshit hurting oh we are out why why why | |
| Lisa Rose | 1/26/12 |
| I quit CVS pharmacy this week. Loss prevention pulled me out of store in the middle of work at 12:30 and left the.store shortaged. Told me it wont take long but wow what a lie. If cvs does an investigation that they need to cover their own ass by blaming one of their own assets which help make this company run. Cvs have no morals. I was in an interrogation room with this fat ugly mousetrap Guy for 1 hour while asking me the same question 15 different times after I adnseeted it the same way. I asked him what I'm being accussed for and he said your not. I said I should get my lawyer they said only if your guilty and he just baggered me and tried to fight me down and break me with words. I did nothing wrong this company is so screwed up. Their going down!!! Karmad a bitch! | |
| Julia Badejo | 1/24/12 |
| I cannot believe that I just read someone hatefully say we are whining about not having the pain meds and lying about being in pain and losing our meds. Only an inhumane oxymoron can write something such as that. Right now, I am looking for a lawyer so that I can sue the Medical Center of Arlington whom have continually abused me verbally, physically, emotionally and embarrassed me to the lowest by stripe searching me for street drugs because I was incoherent, unresponsive and out of my mind with pain suffered from an onslaught of Sickle Cell pain. I used to work full time and I did this for 27 years with my disability. Now, Walgreen’s tech have taken in into their head that they are doctors. I have lost over 7 doctors due to Oxymoron's like you working at Walgreen, calling the doctors and telling them that you are filling the same medication from different doctors multiple times. Though this is not true, I have multiple prescriptions I was discharged with (only 15), compared to the 90 from the regular dr. office visits. If I were trying to pull the wool over the doctor’s eyes, I would have taken the script from the ER discharge to another pharmacy but because I did not intend any wrongdoing, I paid dearly for it. Your Walgreen pharmacist is racist to the core. They thing they are better than you and that using medication for pain control is sub human. If anyone out there wants to judge us, please, take a day and walk in my shoes when I have my pain crisis...the one that makes you moan like an animal and make you hit your head repeatedly against the wall in order to pass out so you will not feel the pain that does not even compare to childbirth. I bet you cry like a baby when you stump your toes, yet have the indignity to be compassionate. Did someone say the KKK was dismantled years ago? Well, maybe so, but in case you don't know it, most of them work for Walgreen as pharmacist or pharmacy techs. Any suggestion on a good lawyer?, please email me at jaruya@aol.com | |
| Eli | 1/25/12 |
| I am a legitimate pain management patient this all started from a car accident that was caused ten years ago by a drunk driver flipped my car and really injured myself also was in sports all my childhood football etc... So I've been going to Walgreens on 66th st in st Pete fl. for quite some time and was filling my scripts without an issue like it should be. The little Asian girl that works there gave me a hard time every time I had to face her like waiting 5 hours to get my scripts filled when store is empty so a couple months go by and I was told sorry mr. We can no longer fill your prescriptions because I don't live in 5 mile radius but same county I'm not a drug addict but when I'd go in there she would treat me like a drug addict because I'd ask for them to fill.... What can we do with these pharmacy techs that pass judgement on legitamate patients ????? I'm sick and tired of it!!!!!! My whole family shops at Walgreens here in Florida and from my home state I wanna seem a lawyer discrimination.I KNOW FOR A FACT THE WALGREENS SELLS THERE PILLS TO MOM AND POP PHARMACYS AND THEY ARE THE ONES THAT ARE DRUG DEALING AND PRICE GOUGHING TAKING ADVANTAGE OF AMERICAN CITIZENS THat re real hurt TO ADD INSULT TO INJURY THEY TREAT U LIKE DRUG ADDICTS I WISH ONE OF YOU SUNS OF BICHES READING THIS FEELS THE PAIN I GO THRU AND OTHER FOR ONE DAY NO WAIT ONE HOUR AND YOU WILL SEE WHY WE ARE EVEN WASTING ARE TIMES WRITING THIS AND WHO EVER IS TALKING LIKE WE ARE POUTING LEAVE ME A MEESAGE AND I GIVE U SOMETHING TO. RY ABOUT!!!!! I hope u all get A BAD DISEASE AND ROTT!!!! | |
| legit pm patient | 1/22/12 |
| i was told by tech they were out of my meds (oxy 30s). when i told him i come here first every month he replied , "oh, im sorry we are told to tell every one we're out but we have them for our regulars." then he checked computer and and said "sorry you haven't filled them here for the last two months. you need to go wherever you went last month." the last two months after 8-10 days i gave up and went to a mom and pop and paid 5-7 times as much for my meds. i spent all of my savings and now cant afford any where but a legitimate pharmacy. walgreens seems to be only legitimate pharmacy in tampa. everyone else is price gouging. | |
| Darren charney | 1/20/12 |
| Let me start off by stating that I love Walgreens, & have shopped at their locations for years. I believe they are a strong company, with great prices and a solid business ethic that caters to it's loyal customers. But to be quiet honest, the MULTIPLE negative, uncomfortable interactions with this particular Night Manager has left me feeling very concerned and basically have made me feel like I should just take my business elsewhere to avoid the bad feelings she has continually left me with every time I have visited that store. Because I work nights, and live very close to this particular Walgreen's, I have found it to be a convenient location, especially with it's being open 24 hours; which caters to my schedule of working nights on my nights off. But from her negative, snide comments to me- it has got to the point of where I don't even feel safe/comfortable going to that store anymore. Recently, I also attempted to do a return to the store, and of course I had my receipt with me in hand. For the most part, the receipt was clear- the location/price of item, etc. (and I even had brought along my id and credit card I had made the purchase with as well) But her refusal to even honor the return with store credit due to a unclear day/time of purchase on the receipt (due to having had been crumpled up in my pocket by mistake) was the final draw for me. I had kindly explained that I was sorry for the imperfect receipt, and that I had credit card and id on me as well if needed for store policy to be intact/not broken, but she made another nasty comment about me "Starting trouble early today". Where that rude comment came from, or why she thought it would be acceptable for a Walgreen's store manager to shame not only myself, but the Walgreen's image that should and always has been portrayed by other Walgreen's team members; baffled me beyond belief. Now I don't know what, if anything will come of this bad and uncomfortableness that this particular Walgreen's Manager has repeatedly caused to me from Walgreen's side/behalf, but for what it's worth- I believe that from my side, she has cost Walgreen's a loyal repeat customer- myself- to possibly never set foot in a Walgreen's again. And maybe even relay my negative experiences to my other friends who shop at that Walgreen's, in hopes they will not have to go through what I have had to. Thank you for your time. | |
| RJCollins | 1/16/12 |
| Its a shame a US company would Shun the US military!!! NOT take TRICARE????????? IM from a VERY high retired military area one of MANY in the USA. I am suuuuuuuuure Im not alone when I say I will not sit foot in a WALGREENS to buy anything. There are many who do believe in the military and just one is CVS, which is ALWAYS across the street. THis will cost you in the long run Walgreens!! | |
| Diane | 1/13/12 |
| I was a BA for Walgreens for almost 3 years. I loved cosmetics, enjoyed working with my coworkers and thought I had found a new career at 59 years old. Then the new store manager started working there. I was terrorized and bullied by this jerk 30 years younger than me. I felt I "had" to quit and Walgreens contested my unemployment and won. I am now paying back unemployment plus INTEREST. I guess bullying doesn't contitute a "hostile workplace". Thanks for letting me vent. | |
| An Employee | 1/13/12 |
| Dear Corporate, I am an employee at one of the Las Vegas store. I have worked with this company for 5yrs and have seen managers come and go, but as of last year we recieved an Asst. Manager that has been transfered more then 8 times and I have to say I have never worked with a person that has just horrible management skills. This woman never completes her work. Pawns it off on other employees such as myself and or whoever is working the shift with her. She makes cash counts mistakes as well which worries me because you never no if the cash register going to be off or not. Please do something about this. Or at least take some interest. It is unfair for employees and myself included to work with someone as lazy as this woman who in reality shouldnt even be a manager. Asst. Manager Ms. Smith | |
| theantiwhiner | 1/11/12 |
| you pain patients that write here are whiners. yes i know what type of people you are. there is actually a nationwide shortage of oxycodones you morons, look it up. don't cry and hiss if someone doesn't want to fill you scripts, there is obviously a reason behind it. maybe you doctor shop. i dealt with many people who lied to my face, no i don't doctor shop. no , i didn't sign a pain contract. my pills got stolen. better yet, my pills fell in the toilet as i was taking them. nothing like the ambience of toilet and bathroom for pill taking. lies. get off your butts and stop whining. go somewhere else. oh and for meredith merrill, you liar. i don't believe a word you wrote. you probably got a 25 dollar gift card for all your complaining. don't spend it all in one place! i used a walgreens pharmacy a while back and waited for my rx. didn't have my card but they helped me out anyway. you whiners should all be banished to mail order. hahahahahaha | |
| Leslie Perez | 1/10/12 |
| My name is Leslie Perez, and I work for a Doctors office in Simi Valley, Calif. I have been with this Dr. for over 23yrs. I have a true complaint about how your pharmacy runs, refill prescriptions. If a patient calls for a refill, they tell the patient to call the doctors office to get the refill. Many, many , many times your pharmacies also tells the patient that they have faxed us and have not heard back from their doctor via fax. I understand this happens from time to time, but this happens EVERYTIME with your pharmacy. The patients get upset, having to call you and us, and the fact that their prescription is not filled. Prescriptions are a priority in the doctors office. We realize patients need their meds, and they panick when they don't get it. So, I thought maybe you should know this happens quite often with your pharmacies, in SIMI VALLEY AND MOORPARK area. We here deal with alot of pharmacies on a daily basis, and your pharmacies stand out the most with this issue. I have had patients even change to another pharmacy because of this. It's very frustrating for the patients, and the doctors offices. It seems as if your pharmacies, don't want to do the extra mile. I thought you should know this. Thank you for your time. | |
| Kristin Bjornson | 1/5/12 |
| I have had it with Walgreens! I am a former employee and worked there as a beauty advisor from 1999-2009 at store 5086 in South Chicago Heights Illinois. I quit in 2009 because my store manager (John Canning) was a jerk! He'd ask me to stay overtime and then go in the computer and change the time I punched out so I wouldn't get paid overtime, ran his mouth to a coworker when she annoced to him that she was pregnant with "Dont you know what condoms are for?!" Has "temper tandrums" in the stockroom throwing boxes when he's in a bad mood. He's racist. Smart ass rude remarks and comments to customers and workers, the list goes on and on. But I was still good enough to go get him food from McDonalds whenever he was hungry. District manager sent him to anger mangement classes twice, and it never helped. I don't understand why he still has his postion at the store. Then, he had to cut more hours so he called me into his office demoted me from my Senior Beauty Advisor postion saying that I didnt help customers, which is a flat out LIE! So the cut in hours wasn't enough to pay my car payment anymore and I was living about 40 minutes away also so it really hurt my gas fund also. I was so pissed I gave my to twice notice. It's been almost 3 years since I've left and 5 months ago in August they sent me a letter stating I still have a paycheck for almost 700 dollars from November 2009 that hasn't been cashed. I never knew about it, till August 2011. They waited 2 years to tell me this! And thats not all. After I signed the letter and verified it was me and sent it back. I STILL have not seen the money! They said it can take up too 3 months for the check. It has been 5 months, and still no sign of it. I have left numerous phone calls, messages, emails.. and no one will respond too me. So I've been taking my business elsewhere to either Walmart or CVS. | |
| Walgreens Photo | 1/3/12 |
| People that speak about photo being bad need to calm down. Things happen remember employees are people to people make mistakes. Maybe there was a lot going on and it is possible the photo department had a lot of orders so stop and think before you rant on how bad it is. | |
| Joe B | 12/31/11 |
| On Facebook there $50 free walgreens gift card nothing more than a subsctiption to horoscope online sent to your phone for$9 99 s month think as a corporate enity you folks would stoop so low want me to trust you with filling my meds $500 every month this is nonscence promote witchcraft as a corporation which is all horoscopes are! Think need find me another pharmacy to take care of my needs! | |
| Shirl Parsons | 12/31/11 |
| I will NOT be taking my photo business to Walgreens anymore. I sent my husband today to pick up TWO picture orders. I told him there was TWO orders. He came back home with one. He told me that the girl told him there was only one order. I had TWO verifications via email that BOTH the orders were ready for pickup. I called back to the Walgreens Store number: 10431 in Cape Carteret, NC. Spoke to a new gal that must have just started her shift. She checked and said yes there was the other order sitting there. Not only did she NOT seem the least bit interested that I was ticked, nor that my husband had to make a special trip to get the pictures, she was NOT friendly at all. She didn't bother to apologize for the mix up. I told her we would pick up my order and in the future I will NOT be bringing anymore of my photos to Walgreens to get developed. I know Walgreens is a big company and maybe TOO big too care about the little people because your customer service I give a ZERO ! Might I add I get a LOT of pictures developed and am in the process of copy writing all my photos to begin a business, and your company just lost my business. The date of course is Dec 31st and the time I called the store was 3:30 pm (In case anyone is interested in checking into who I talked too) because she did not even have the time or decency to say sorry. Shame on you Walgreens. Furthermore I am moving my perscriptions out of your store too. Customer service is #1..... | |
| a Loving Son | 12/29/11 |
| your store locared at 4th St And 77 Ave, in St. Petersburg Fl. is responsible for my mothers life threatening condition. She is 54 yrs old,has SLE. sever crippling arthritus degenerative disc disease many other painful conditions. she has a rhumatologist a family MD an orthopedic, an internal medicine. etc. She has gone to the same pain management physician for over a year and has had her perscriptions filled at walgreens for over 20 years. She is on many other medications other than oxycodone. She went into this store after the new pharmacist was hired and since she was treated so rudely by this woman my mom complained to your corporate office and made a complaint. she was assured someone would call her back. she got NO CALL from district or corporate. her doctor percribed another perscription FOR PAIN and my mom got hives and had severe swelling. She was treated for her hives, given another perscription for swelling. SHE WENT TO 2 OF YOUR STORES AND SHOWED THEM HER CONDITION AND SHE WAS LIED TO AGAIN. She was told that both stores have not had this medicine since before Thanksgiving and they did not fill her perscription for oxycodone..YET HER NEIGHBOR HAD HER PERSCRIPTION FILLED FOR THE SAME DRUG AND SAME AMOUNT 30 minutes later at the same store. My mom was with her in the car when she dropped it off. I know your store is discriminating against my mom and I have all her medical records and I know there is something that can be done. My mother hasnt long to live and you people have no right treating her this way!THIS FLARE UP IS ONE OF THE WORST SHE HAS HAD IN YEARS AND I PRAY MY MOM DOESNT DIE. Shame on you. Shame on All of you! | |
| Hate Military? | 12/16/11 |
| Gee, as of the end of the year Walgreens will no longer accept military insurance. When I called the actual corporate office they made it sound like it is our military that is out of line with supporting our troops. Why is Walgreens the only major company to drop military service this year? Join the boycott an ditch the idiots. | |
| Meredith Merrill | 12/16/11 |
| I filed a lawsuit due to Walgreen's pharmacy staff flagging my name/account. I was discriminated against, was flagged from all Walgreen's stores within the state, and they lost, I won, and now I am a wealthy woman being granted 1.2 million. I did not recieve all this, but it was still a huge settlement sum. Moral to this story... DO NOT EVER ALLOW AN UNEDUCATED PHARMACY ASSISTANT TO TREAT YOU AS IF YOU WERE A DRUG ADDICT. There have been too many years of pharmacy techs discriminating against folks in chronic pain. It's not that we chose to have this pain, but we have had the unfortunate luck of having a disease in which we have no control over. We are NOT out to have a party on these narcotics. We are just trying to live in a cruel world, a world that is mostly unkind. GO AFTER ANYONE WHO BULLIES YOU IN ANY WAY. Trust me... it did come back to HAUNT everyone involved in my lawsuit, from the pharmacy tech on up to the District Manager of the state. They ALL lost their jobs, and will never be able to work in the pharmaceutical industry again. PRAISE GOD! | |
| Just a customers | 12/9/11 |
| Dear Walgreens, Do you not care about about your employees or your customers? I would love you hear or read your answer to this one. Hello Welgreens are you not hearing what people are saying or do not care? Well Welgreens you better start caring and take note AFTER ALL there are a lot of other drug stor people can go to you are not the other one --- GET IT. May be people need to start telling other people and emailing all there family and friends on how walgreens is -- who knows may be people would start going to K-Mart , Walmart and so on and so on, mmmmmmmmmmm may be I'll be the one who start emailing friends and ask them to do the same. Again I would really love to hear or read what you have to say to all this. Just a customers | |
| Confused? | 12/7/11 |
| I live in Florida and been a customer of Walgreens for 6 years now I am 40yrs old and in 2010 I was involved in a car accident which left me with 2 herniated discs in my neck 2 in my lower spine,Spondylosis,stenosis,ganglion cyst,degenerative disc disease,pinched nerve,arthritis in my right leg joint,numbness in my right hand..I see a pain management Dr. now because I'm waiting for Social Security Disability anyways The Walgreens I was used to going to did not have my pain medication on top of my pain medication I also receive 5 other medications,like I was saying that Walgreens did not have my pain medication so the pharmacy tech told me to try another Walgreens so I did I went to store #4481 on Tyrone Blvd I brought all 6 of my scripts to the counter she looked at all my scripts and told me *OH I'M A PHARMACY HOPPER TECH I GO FROM WALGREENS TO WALGREENS I DON'T RECOGNIZE YOUR DR. SO I DON'T HAVE TO FILL ANY OF YOUR SCRIPTS* My doctors name,address,fax number and phone number were on the scripts she could have called him or even called the other store I was used to going to they are right down the road from each other at that time I didn't understand I thought you can go to any Walgreens if they match the address on your license. I found this so called pharmacy store hopper tech unprofessional,rude and lazy,If I would have known I could complain about her I would have..She discriminated me without even knowing my health history which is wrong.. | |
| Dakota | 12/5/11 |
| I used to work for Walgreens, but then was fired. I traded shifts with someone, and the manager approved this. Less than 24 hours before the shift, the other person called, but my phone battery was dead, so it went to voicemail. I slept in because i thought i didn't need to work, when i woke up at 10am, i discovered the voicemail and immediately called the store and offered to come in and finish the shift. They said not to worry about it. The next day i show up for my shift and am told that i am "being let go". This is an absolute bullshit way to run a store. In my experience, it is only corporate stores that are like this, i worked for k-mart a while back, and had a similar experience, except in that case, my truck broke down and i had to call in two days in a row. However, i have worked for a franchise Pizza Hut store for a few years now, and dont ever want to leave, the entire team is like family, the general manager someone you can really talk to, just a great place to work. Corporate stores, Walgreens specifically have horrible management practices, just wanted to get that out there so no one else gets fucked over like this. | |
| Walgreens Previous Employee | 11/27/11 |
| I was very ill one day and so I called in to tell the manager that I would not be able to work. She told me to "shake it off" and get my butt into work. I had never missed a day prior to this and I had no idea what was causing my illness. Walgreen's is a drug stor, where they are SUPPOSED TO care about the well being of their customers. On this particular day the only thing that mattered to the store manager was (not having to call other employees to fill my spot) It did not matter to her that I may have something that could be transmitted to the 1000 customers whom I serve each day at the front line register! Dear customers... regardless of the fake smiles and pretending concern >>> The only thing you are to Walgreen's is a DOLLAR SIGN. | |
| Shawn R. | 11/23/11 |
| I understand the need to complain especially if there was bad customer service or a gossiping staff. Sometimes bad experiences snowball into a larger problem when customers/employees don't properly channel their complaint. If a cashier rubs you the wrong way, don't complain - its not personal. However, if the same cashier snaps at you (or such) - okay need to get a manager involved. Again, no need to make a scene, just get the manager paged to the front and pull him aside discretely to complain. Believe it or not, this approach assigns respect to everyone involved. No matter what someone does to you, respect (as a human) must be honored and it starts with you (the customer or employee). Now, about being shorted your medication (a controlled substance) is a rare occurrence. Since, Walgreens improved their systems behind the counter - all medications are triple-checked. Still, granted, mistakes will happen because the scales are not set right and so maybe you are short/over one pill (for example). In my experience, all complaints of being "shorted" medicine (that has a recreational or street value) is shorted by the friend or relative that picked up the prescription. Many customers I've dealt with were convinced Walgreens did it to them to make a quick buck. Quite honestly, theft of medication is a felony offense and quite often attributes to insurance fraud. Walgreens management and pharmacists will pursuit these complaints and involve local law enforcement (especially for controlled medication). These means video is pulled and it is verified easily that the medicine was counted correctly and was sold to such-n-such. Proving the shortage happened outside Walgreens. When these videos are pulled and the case is opened by local DEA, it is out of the Walgreens hands then. If the offender ends up being your relative, or close friend - they will be arrested. As I said, these complaints/cases are very serious. And because they happen, Walgreens has many security/inventory controls in place. | |
| johnnyg | 11/23/11 |
| my girlfriend is a legitimately goes to pain management and usually (98%) gets her meds from same store every month. this month that store was out so he sent her to another wallgreens ware the pharmasist took her script...held it over night than said ooops we dont have that in stock....no walgreens in a 50 mile radius of orlando fl has the medication...and if they do they wont fill for you if you live in a different zip code..so now she will spend her thanksgiving in fullblown withdrawels...sweating.....shaking...vomiting....the works...so happy thanksgiving wallgreens and fla law makers n dea...you are trying to do good by cutting down the high drug abuse problem but are destroying the live of legitimate pain management goers....so wrong of that guy to take the perscription hold it overnigt than say oooops sorry we sold out before getti.g to you | |
| Monique | 11/20/11 |
| I simply laugh at these comments, I work for Walgreens in new York, and I love my customers. Prob u guys need to come to my nick of the woods. U have to remember yes we as Walgreens employees are here to serve you but at the end of the day we r human to. One of my coworkers lost her father and because no one could take over her shift she came to work with an attitude. It's sad but true. Srry to hear about ur bad experiences but hopefully you will come again and give us another shot in the future :) | |
| sparker | 11/15/11 |
This store is located on Kingsland Ga. It has the worst customer service I have ever dealt with. Was in store on 11/12/11, no one around to assist you. God forgive me I asked an employee for a price on an item and you would have thought I had asked her to assinate someone. After finishing getting the things I came for,I went to check out low and behold the same lady was at the counter reading a romance novel. I stood in front of her for about 3-4 minutes before she decided to wait on me.She didn't even charge me for a couple of items, she was in too big of a hurry to read her book.Never said thank you,come back,have a nice day or nothing,she was back to reading her book before I was out the door. Where do they find these people? I will not return and I will advertise free of charge. | |
| SUPPORTCVS | 11/11/11 |
| I was going to write about how AWFUL the sservice was at the Knoxville,TN clinton highway store was, but then I read the following post. Let me explain I think everybody should go to another place since it appears Walgreens staff are the rudest people in the world. I think this post which appears is from one of the Walgreens staff. Please note the spelling and question if it is worth the time to take love ones to a company who hires this class of person. "CT 10/13/11 I'm located at store 06927. I'm not going to write a long detailed complaint because I don't feel I need to type everything. Someone should call me. What I will say is, that, I was written up today, without a warning and told on my day off that I had a write up. The information I read over that as printed on this write-up was completely wrong. I called the pharmacist who was off that worked with me that day and asked her if she had written me up and she said... No? I said, well your name is on this sheet saying that I didn't obey you in that regards. She said, WHAT?? I haven't written anything or said anything CT. She said, I'm on my way. We need to see who has laid here.. so as it turns out, someone has laid and used my name and the pharmacist in a situation that never happened. MY STORE manager will not tell Janie the pharmacist who was apparently "quoted" who told her this information. That is not fare to her or me. This is total BS. I want something do about this from Conflict and Resolutions. This will not go unpunished. I will strive to contact whomever I need to to have the manager and lying employee fired. I work too hard to deal with all this drama at work." WOW | |
| des khurana (deskhurana@yahoo.com) | 11/6/11 |
| Dear sir, My family makes 95% of our purchases (food stuff/medications/household goods etc) at Walgreens store located at 3446 W. Bal Rd, Aanaheim 92804, as your company is very reliable. Staff is well qualified, courteous and helpful. All products are top class. However, there is one product which we bought yesterday and have found substandard..Pistachios..sea salt..item 288545 which are of poor quality. Hope the Purchase Directors could look into it and purchase better quality pistachios. Tks. Des Khurana, W. Green Tree Cir. Unit B, Anaheim, CA 92804 Tel: 714-952 2548 | |
| kr | 10/30/11 |
| For the second time in a 6 month period, Walgreens shorter me 30 of 60 Vyvanse capdules. Vyvanse is a controlled substance which requires a triplicate rx, and is supposed to be handled as such. I have been on the medication for about 3 years, and my rx has been filled at Walgreens since day one. The first time this occurred was May of 2011. I called the pharmacy. The woman claimed their inventory was accurate (no overages) but condescendingly said she would believe me this time only but thay she was flagging the acct so that techs would be double checking quantities. It upset me that I was being treated as if I were trying to pull a fast one... First of all, there is no way they would have given me 30 pills of a controlled substance had there not been an overage ( not legal), so I know she was lying about that. She would rather try to make me feel as if I were to blame or like I was being treated with suspicion than admit and apologize for the mistake. I was angry. But, since I had been filling the rx there for so long, I continued to use walgreens. Today when taking my daily medication I noticed my pills were running low... I had just picked up the Rx a week before to the day. I counted the pills and calculated the # taken so far only to find a sum of 30 instead of 60. I called the pharmacy. Luckily, the pharmacist on duty today is one who has always provided accurate, honest, and friendly service. He checked the inventory and confirmed they were over by the amt I claimed to be missing, and is correcting it. What concerns me is that the pharmacy staff is not being more dilegent about ensuring accuracy where a controlled substance is concerned. I would not be able to get a new rx should they claim to have an accwurate stock count, and you cannot stop taking a medication like this without serious repricussions. Don't you think if we as patients are required to pick up a triplicate rx in person from our Dr each month, have our license photocopied at that time, sign the photocopy, and show ID and sign for the rx, the pharmacy should be diligent in ensuring thee rx is filled accurately? | |
| | 10/28/11 |
| I was really surprised to learn that people should be fired for their personal relationships that have no bearing on working for Walgreens. And, am I the only one here who can read? All these complaints that are demanding answers, threats of lawsuits, personal contact information, and none of the idiots could read the bold lettering that CLEARLY state this is NOT to be used to contact Walgreens! Get real people. | |
| employee.... | 10/27/11 |
| i am writing this complaint because of the poor leadership at store 01214,i never in my life ever experience such unethical and mishandling of employees private infomation,personal info... if it happens behind office doors best belieave bout time your day ends everyone on staff and coworkers knows about it violating all rights and policies... | |
| Lou P. | 10/15/11 |
| I would give you my full name, but I am fearful of reprisal actions against my father who still buys his medications at this particular store (on the corner of Fairfield Ave. and Park Ave. in Bridgeport CT. This store needs security present inside the store well as outside. The entrance to the store is frequently lined with pan-handlers. It is extremely irritating to have to defend yourself just because you refuse to give money to drug users and hustlers from the street. But here is what really got me all upset: There were four customers in line and some guy in front of everyone in line and the young man at the register (blue shirt and his name begins with the letter "M"...couldn’t quite make out the rest of the name) took care of him before the other people in line. I said something to the CSR, but he ignored me and kept on taking care of the person who seemed to be an acquaintance. Isn't it bad enough to be accosted at the entrance of your store, do we have to put up with this sort of behavior inside? This incident occurred on the evening of 10-15-11 at approximately 9am or so. I will encourage my father to go elsewhere. This isn't my first bad experience at this store. I spoke with another employee of the store and he didn't seem much interested in listening to what I had to say. I wanted to speak with the manager, but I'm sure it wouldn't have done any good as well. It also wouldn't hurt to hire someone to mop the floor; it was visibly dirty. The place wasn’t kept. Disgusting situation!! Lou P | |
| CT | 10/13/11 |
| I'm located at store 06927. I'm not going to write a long detailed complaint because I don't feel I need to type everything. Someone should call me. What I will say is, that, I was written up today, without a warning and told on my day off that I had a write up. The information I read over that as printed on this write-up was completely wrong. I called the pharmacist who was off that worked with me that day and asked her if she had written me up and she said... No? I said, well your name is on this sheet saying that I didn't obey you in that regards. She said, WHAT?? I haven't written anything or said anything CT. She said, I'm on my way. We need to see who has laid here.. so as it turns out, someone has laid and used my name and the pharmacist in a situation that never happened. MY STORE manager will not tell Janie the pharmacist who was apparently "quoted" who told her this information. That is not fare to her or me. This is total BS. I want something do about this from Conflict and Resolutions. This will not go unpunished. I will strive to contact whomever I need to to have the manager and lying employee fired. I work too hard to deal with all this drama at work. | |
| linwood walden | 10/14/11 |
| i entered an instant win game online from mars candy bars and i won 2 coupons for a free dove bar(just pay sales tax .14 cents) i tried to redeem them at walgreens in richmond va and the manager told me that mars made a mistake in printing the coupons, the coupon shoulve said buy one get one free, this is an instant win game that gives 400 candy bars out a day Dove get pampered iwg the manager would not honor them.THEY WERE NOT PRINTED OFF THE COMPUTER, THEY WERE SENT FROM THE COMPANY (MARS)THIS IS THE MOST ridiculous thing i have ever heard | |
| Christy Blue | 9/29/11 |
| On more than one occasion I have been to the pharmacy at the Walgreens located on E. 18th street, in Oakland, CA. Each time, I have had the un-pleasant experience of waiting for an extended period of time while the prescription is being prepared. On all occasions, I knew the Doctor's office had called the prescription far in advance of my arrival, and yet each time I was told that it had just been received. Today, I was told the prescription had just been received, when in fact the Dr.'s office had sent it the night before. Mind you, I arrived at the pharmacy at 11:00 a.m. After, waiting for 25 minutes, watching others come and go, I then asked the store manager if this was normal to wait this long, and he said" yes sometimes", then he asked for the name and went to the counter to asked that I be served. At this time, the Young lady said, oh I have it right here, calls me to the counter and tells me that they only have half of the order in stock, the other portion will be in tomorrow. I was picking up medication for a very sick friend, and this is the only reason that I come to this particular store. I have horrible experiences every time I go to this pharmacy, the WORST CUSTOMER SERVICE ONE CAN EXPERIENCE, AND IT IS UN-CHANGING!!!! I frequent other Walgreen stores and I am happy to say I do not experience the same type of service. I wonder if the fact that this particular store happens to be in a urban area, where the clients are basically minorities, has anything to do with the very bad service! | |
| Alicia | 9/28/11 |
| Walgreens Store # 03401; Nashville TN.... I received a prescription from my PCP and took it in to this Walgreens to have it filled on my lunch break. 20 minutes later, I ask the status of the prescription at which time the Tech tells me that there is a note on my account stating that the Pharmacist had to call the doctor that wrote this script. The Pharmacist starts snapping his fingers like a mad man and the Tech says "I believe that he has the doctor's office on the phone now." He gets off the phone and tells me that I have to call my PCP's office because I had recently filled a similar (different strenth & dosage) prescription from another doctor over 20 days ago and he was not able to give me this current one without my PCP's permission. I called my PCP and explained to them that I had received the other RX from a surgeon after I was rushed to the hospital at 4:00 in the morning from a ruptured Appendix and had to have emergency surgery. They said that they have flagged my name and I would not be able to fill this prescription. Well low and behold, I check my insurance information and it shows that my insurance company is cutting a check to Walgreens for this prescription that I did not get! It shows that I received this prescription and is on my history as me getting this prescription. I will be contacting my insurance to speak with them personally, but if you are going to refuse someone from getting a prescription and have the pharmacist play doctor then dont put the stuff through and get paid for services that you did not render! I want my insurance company to have their money back on this because it should have never been paid, and I want this removed from my record under my insurance because I did not pick this RX up! | |
| Joanna | 9/27/11 |
| 9408 Bay Ridge Brooklyn location discriminates. I called my cousin and my aunt to get on this good deal of water b/c we had so much stuff my cousin had to put the stuff in my car and go back to purchase her water. the coupon says Limit 3. it doesn't say per customer, per household or per group (which i have never heard of per group up until I shopped at walgreens). they declinded my cousin the purchase b/c the manager stated she did me a favor selling me 6 already and it's limit 3. which at that time I had to explain to the manager she did not do anyone favors if anything I did her a favor by bringing customers to her location. I bought 3 cases which is the limit so did my aunt. I had explained it's 3 per household which it does not say anywhere but I am playing by her rules. we do not live in the same household. Then I stated her employee assumed b/c we are all asian and came in together we are from the same household she never asked us for any proof that we are not I even offered to show our ID's. It's discrimination and false advertisment. She then goes on to say it's not 3 per household it's 3 per group. So whether I came in with 3 people or 30 she would have sold out "group" 3 cases. Needless to say of course I returned everythign I purchase that day. I called another Walgreens nearby and the employee told me that the sale is limit 3 per customer. I will never shop here again. I have already put in a complained to the store, on yelp, to the corporate office I will also send in a letter to the corporate office and have already contacted my lawyer about the situation if any further actions need to be taken. Joanna Wu, Brooklyn N.Y. | |
| jeff | 9/23/11 |
| in reguards to the firing of employee for defending himself.myself nd all i know will not shop at walgeens until employee is reinstated BETTER TO BE TRIED BY 12 THAN CARRIED BY 6 human life (EMPLOYEES) are cheap at walgreens | |
Moss  | 8/8/11 |
| Walgreens is like any other corporate company. They are out to make money! Many times bad service at Walgreens is caused by the company cutting hours and forceing employees to do excessive amounts of work with less hours, not to mention most are paid minimum wage. This boils down to the usuall overworked and underpaid theory. I worked at Walgreens for around three years all together. I know first hand how things work. The program at the checkout stand is called "suggestive selling." This program is usually funded by the manufactures when they have a new product to market. Hersheys, Mars(M&M's etc.) Lays, P&G products, Duracell, Energizer, etc. all fund promotional prducts with Walgreens to be sold at all registers. For every promotional product sold the cashier does make a commission, front register is usually 5-10cents a product. Cosmetics is usually a percentage of the price of the product. Alot of the complaining about employees and managers not carring about certain situations like the woman begging outside (posted by another user) the store not being kicked off the property is because Corporate probably wont allow for them to be issued any type of trespass warning. Prepaid cards of anysort are FINAL sales (posted by another poster) because usually the agreements between the provider and the retailer prohibit a refund because of the increase in fraud. To the person who had his film ruined at Walgreens during processing when it jammed, from working in the photo department for over a year when the machine has a jam inside the machine its self their is no other option than opening the machine and exposing the film. This must happen because there is a JAM inside the machine that requires the machine to be opened to clear the jam. Internal jams cannot be fixed from the outside when its jammed from the inside!! This post doesnt account for all the issues that people have with Walgreens. Employees should always try and be as courtious as possible. If the manager doesnt have an answer always ask for the STORE manager, this is the person responsible for the opperations of the store. If the store manager can't give the answer then ask for the DISTRICT managers contact information. For everyone who is posting complaints on this site, Walgreens does not monitor this site. So no one will recieve any response from Walgreens. There is always 1-800-WALGREENS. You cans usually get answers and some sort of compensation in some form from Walgreens. I hope this helps some of you out there. As always everyone cant be pleased even when the answers are given to them. This may be a reason some of you get treated the way you do at the stores you shop at, not just Walgreens. You always tend to get better service when you your self are courtious, trust me for remember I did work at Walgreens for quite a while!! bye bye | |
| Earl Sprague | 9/19/11 |
| In conection with the firing of the pharmacist, in the Benton Township, Michigan store, for protecting himself, which is allowed in Michigan and the Federal government, I am transfering all of my prescriptions to Meijer. Your excuse was that you did it to protect your employees and customers. Do you know the word on the streets in Benton Township is during a robbery, DON'T LEAVE ANY WITNESSES. Would your security provisions have protected them if they were taken into the back room and shot. The one robber (scum) tried to shoot the pharmacist right in the store. Also I will not have anything to do with Walgreens and will do my best to tell all of my family and friends to stop going there. earlsprague@att.net Thank you, Earl Sprague | |
| Joseph LaForte | 9/20/11 |
| I hope people begin to boycott Walgreens until they apologize and rehire the pharmacist who defended himself against armed robbers. He had licensed for firearm he was alone working late and defended himself. To think this company would want an employee to take a bullet for the company's just delusional. Those in charge at Walgreens should really be ashamed. I am taking all my business to Walmarts and CVS. | |
| Bob | 8/16/11 |
| Store in Schaumburg, Roselle & Weatherfield, employees Donna Boniak & Carolyn in the photo dept deserve recognition for being so courteous and helpful... Would like management to send them a thank you..... | |
| Brandie Cook | 8/18/11 |
| I have only been a customer at Walgreens for a few months but they have expeited my expectacions and more. My pharmacacist there was very helpful with everything i needed!! | |
| Brandon Shaw | 8/20/11 |
| I recently had several prescriptions for myself, my wife, and a house pet transferred into Walgreens. I work very hard, long hours at my job and tend to stay up late Friday and Saturday nights. Last night was a Friday, and I stayed up until 5:30 AM. At 9:08 AM, a Walgreens computer called me to give me a customer satisfaction survey. I had by that time had 3 hours and 38 minutes of sleep. I tried to get back to sleep for an hour and gave up. I am cancelling my plans to go to the gym today, since I cannot do so on so little sleep. Everyone doesn't go to bed at 5:30 AM, but to call so early on a Saturday morning is outrageous and shows the disrespect in which Walgreens holds its customers. They didn't even want to waste the time on me to have a living human call. | |
| Fired over a ring | 8/24/11 |
| As the time progressed with the social economic status of the store, there were several customers in the store that grossly imposed sexual and disorderly conduct toward the cashier. She was not given rights to help move truck because she was a woman and then fined for it. The pharmacy said she had a band of brothers who cared for her, no care was shown, but just the door. She was fired on the spot for speaking out about something she believed in with her heart, and when I mean, heart, I mean she cared that people were smoking cigars and the violence of death they can cause. It is hard for me to explain for I too began to smoke, just like the manager told me too. I did everything, and the cause was rejections for speaking up against violence, crime, and justice. I am apart of new army now, and it is to fight for a just cause, one that is beneficial to helping people, not told they cant get their script filled because of the ...... sickness will heal by its self? | |
| Carol Sanders | 8/24/11 |
| I was very pleased with an employee at the Cottondale store. Marquita was an excellent helper and she was very helpful. She helped me find items that I did not know Walgreens carried. I really appreciated her and I just wanted to let you guys know. | |
| Ima Payne | 8/24/11 |
| I have worked at Walgreens for six years. It has been the most frustrating experience of my life, but I am fairly certain it is typical of many large retailers. The employees on the front line are squeezed constantly: More work, less hours. If a customer complains about an assistant manager, the assistant manager is thrown under the bus. The only way to get promoted at Walgreens is to avoid customer complaints: either give in to riduculous demands, or simply be lucky enough to not have to enforce a company policy to a customer who is willing to complain. Even though it is the policy that made the customer angry, it is the assistant manager who will be fired. Even giving in can get you fired, if the company determines you gave the complainant too much. It is Walgreens policy to not give refunds on phone cards. In most stores, this is made clear by multiple signs stating the policy, on that rack. If you pick up a card from the wrong vendor and then purchase it, the assistant manager has no way to determine if the card has been used. It is activated as it is purchased. This refund policy is the result of a coorporate directive, and it is not at the assitant manager's discretion to provide you with a refund. To do so would result in the store losing (in this case) fifty dollars. Perhaps the cards were stocked in the wrong slot, but the cards themselves clearly identify the vendor. To imply that the card being in the wrong slot led to your mistake is disingenous at best. Go ahead, call and complain about someone who was just doing their job. Perhaps you can get them fired while you get compensated for your mistake. That should make you happy. Most customers are pleasant and reasonable, but some (see above) are obnoxious pains in the asses who won't take responsibility for their own mistakes. | |
| Jandy Dominguez | 8/26/11 |
| Walgreens employee Ran right into my left side as I was squatting down to look at sum products on the bottom shelf. Not even 2 seconds later I was smacked by a big cart, not the little one's you push around in the store. Its'the double Decker of thick hard plastic palate, that carries heavy products out to the floor. If the employee didn't her me say stop, I properly would of have been fixture of the floor of Walgreen. All smarts words aside, I told the manager in the store at the time William< He talk to him in another room, the employee went to the front to work on the register, the manager William couldn't look at me at all. Didn't write down a accident report, nothing he did. So I send an email like i'm doing again. This incident happened on August 9, 2011 around six. Walgreen S IH35 in the sky ridge plaza next to Hester crossing. I did get one phone call from a manager who says she works for Walgreen, she than gave me a clam number@ and said a clam adjuster would call me she's called me and I call her back and forth but we haven't spoken to each other. I need better assistants my neck, back and hip hurt everyday more and more. | |
| Jim Heath | 8/27/11 |
| MY WIFE WENT TO THE WALGREENS IN SOUTH ELGIN IL. TO GET TWO PERSCRIPTIONS FILLED THE TOTAL COST AFTER A AARP DISCOUNT WAS $192.02 WHICH SEEMED A LITTLE HIGH. WHEN WE RETURNED HOME WE THOUGHT TO CHECK PRICES ON THE INTERNET. WE CHECKED COSTCO AND WERE SHOCKED TO FIND THEIR PRICE FOR THE EXACT DRUGS WAS $34.50. I IMMEDIATLY CALLED WALGREENS AND ASKED IF I COULD RETURN THE DRUGS AND WAS TOLD IT WAS AGAINST THE LAW TO RETURN DRUGS,AFTER A LONG CONVERSATION WITH THE PHARMASIST HE ARGEED TO CHECK WITH THE HIS PRICING PEOPLE AND AGREED TO REFUND ME $60.00 LEAVING ME WITH A $72.00 LOSS. IF I WOULD HAVE CONTINUED TO PURCHASE THESE DRUGS FROM WALGREENS FOR THE ENTIRE LENGTH OF MY WIFES NEEDS I WOULD HAVE LOST $9451.00. I HAVE USED WALGREENS FOR MY PERSCRIPTIONS FOR YEARS,I WONDER HOW BADLY I WAS RIPPED OFF FOR ALL THOSE YEARS? I WILL NO LONGER SHOP AT WALGREENS AND WILL TELL EVERYONE I KNOW. | |
| R. Ybarra | 8/31/11 |
| Racial profiling at Walgreens 420 S Sossaman Rd Mesa, AZ 85208 I was returning an item less then $20.00 with a receipt when assistant manager who we will call Mr.Z sized me up and down and began to interrogate me and ask for ID and the visa that I used to pay for the item. I have returned many items without a receipt and was never questioned. Could it be that my friend who looks like a hippie pot-head have anything to do with it? Iáronáiácalály my friend is a trust fund baby, you know the type. Organic , whole foods lives in a tent and drives a subaru outback and a Gold Amex in his back pocket. No , I don't think so. Maybe I should have never ventured out so far east and left the safety of scottsdale city limits. Shame on you Mr. Z and the shame your children will see in your eyes the day you pass on your gene of hate. | |
| LRP | 9/1/11 |
| I have been searching my area for 2 weeks to find adderall for my son. Everyone has been out, and I was told it was a manufacturing problem and no one knew when they would get any (backordered, backordered was all I heard) I was taking my friend to Piedmont Hospital for a MRI and thought I would stop at the pharmacy there. It happened to be a Walgreens. I asked if they had any adderall in the mg I needed and they said no. But the very nice young man helping me then proceeded to look up and call other Walgreens (3) until he found one that had what I needed, then gave me directions to the store. I usually go to rite aid, but no more. That young man (wish I had gotten his name) made me a forever Walgreens customer. Thank-you so much for that!!! | |
| Stu | 9/3/11 |
| Walgreen's will stop participating as a provider in the Express Scripts pharmacy network. This is the network that manages the TRICARE pharmacy program. That really sucks. | |
| monte miller | 9/10/11 |
| This is a character assessment of a walgreen employee! Mr. Rob Crosby! Rob has been estranged from his mother Judy for over 10 years. He refuses to acknowledge her or have anything to do with her without it being her fault! His mother lives alone, is a senior citizen and is on home health care. Everything Rob has been lead to believe about his mother is completely false! None of what he believes or has been told is true. You tell me what kind of an SOB would treat his mother this way. and what kind of an employer would have this individual in its employ. This is beyond all common sense, human nature, and all reasonable behavior. She has suffered greatly over the years due to the neglect of her son, Rob, and her daughter Kelly Miller of Austin, Tx, who has also treated her mother in the same way. The bible says "Honor thy Father and thy Mother". What a tradgedy that has been put on this poor woman. Believe it or not, Judy still loves her children! This woman deserves much better, believe me. I pray she will find peace without them, they don't deserve her love. Signed: Her dear best friend who knows the truth, Learn it, it will set you free.! | |
| JLKS | 9/12/11 |
| Benton Harbor, MI I quit Walgreens until you correct your firing of a pharmacist who acted in self defense when 2 robbers attempted to rob your pharmacy at gunpoint. My dollars now go to CVS and anywhere else!! Come on people. Move your prescriptions out of WaLgreens Correct your mistake. | |
| Keith Puckett | 9/12/11 |
| I visit your store in Dallas ga.bi was very disappointed to hear the story of the pharmacist in your store who was fired for having a legal gun in your store. He ended a situation that could have had many fatalities. He should be praised not fired. I will not be back in one of your stores until he is rehired and apologized to. | |
| Wilson Hopkins | 9/12/11 |
I am appalled that Walgreens fired a pharmacist for using a handgun to defend himself and fellow coworkers during an attempted robbery by two armed gunmen. http://today.msnbc.msn.com/id/44483817 "...at a Walgreens in Benton Harbor, Mich., in May [2011?] when two armed gunmen burst through the front door. One pointed a gun in the back of one of Hovan’s fellow employees, while the other leapt over the counter into the pharmacy area…. Store employees receive comprehensive training on how to react and respond to a potential robbery situation,’’ Walgreens said in a statement. “Law enforcement strongly advises against confrontation of crime suspects." Hovan’s lawyer said that Hovan never saw those store policies and acted properly. He added that Hovan continues to deal with the 1-2 emotional punch of having a gun pointed at him and nearly being killed and then losing his job on top of that. Remember that When Seconds Count, the Police are ONLY Minutes Away! Also, our police are famous from "strongly advising against confrontation with crime suspects." I am a CCW holder and do carry a Glock 23, .40 S&W Caliber handgun All of The Time as I was trained by: www.Frontsight.com to do so. I strongly urge Walgreen's executive staff and all concerned readers to access the Front Sight Website at www.FrontSight.com and Study what Dr Ignatius Piazza has to say about defending Yourself & Not Depending upon the Police. Everyone has a right to self-protection and pharmacist Jeremy Hovan had / has such a right - Particularly since Walgreen's does not have such protective policies in place. Also, remember that anti-second amendment groups have been pushing for silly actions when confronted with situations of rape, firearms, etc. “An Armed Society is a Polite Society” For more information about this issue, I suggest reading Massad Ayoob’s books: http://en.wikipedia.org/wiki/Massad_Ayoob Semper Fi | |
| Bernie O'Hara | 9/12/11 |
| I will nolonger buy from Walgreens. Why? You say the man you fired for protecting himself with his gun was wrong. All I ask is for you to step into his shoes and ask yourself, " Am I going to let this guy shoot me or am I going to shoot him to protect myself". Also, ask a Police person what they would have done. Someone points a gun at a Police person they will be shot. The Police have shot people who pointed a fake gun at them. Walgreens is wrong here. | |
| Diane | 9/4/11 |
| Your store manager at the Pelham,AL store is a poor excuse for a manager. There is a pleasant young man working there who I have discovered is a certified pharmacy tech but the manager refuses to continue the development of this person by not allowing him to work in the pharmacy. However he allows others who are not certified to work back in pharmacy. Being in management myself my company priority is to developed its employees regardless of race, sex etc. Just voicing my concerns as a shopper. I know I would feel safer knowing there were qualified individuals behind the drug counter. What type of manager does this? Obviously he's not concern about the image of his company! Bad managers need to be properly trained on EEOC and what are grounds for a lawsuit. | |
| J.H. | 9/6/11 |
| On 7/16/11 I had two perceptions filled one for 10mg of XXX XXX and 20mg of XXX XXX I took the perceptions home and placed them in the lineup of pills I have to take each morning. I started having issues and I sought medical attention on the 08/11/11 at which time I was taken out work. On the 08/25/11 while checking may perceptions I discovered that they had filled the 20mg had been filled twice so I had been taking 40mg a day instead of 30mg a day. I contacted District Manager for the store at 7221 Normandy Blvd, Jacksonville, FL32205. I was told that I would be contacted by your insurance company within 48 hours because I have incurred monetary and personal loses due to this error. I have not been contacted at all. I have now decided that if I am contacted by 09/05/11 I will seek legal representation and I will place a bumper sticker on my truck that says “Let me tell you how a Walgreen’s pharmacy messed up my prescription and what it cost me. no4se@comcast.net” My number is (904) 314-9865. | |
| Elizabeth Tausch | 9/6/11 |
| Dear Walgreens, The store is in Miami on 107th Avenue and SW 16th Street. Night of transaction September 6th 9:30 PM. This is the second time Walgreens has refused to fill a valid prescription that I have presented to the store. My father is seventy years old and very ill. He has between twenty to thirty prescription bottles filled by Walgreens every single month. Last week I was told to come back to get a prescription that they could not fill due to running out of the medication and I returned on this Tuesday as told and the script had not been filled. They made me wait about 30 minutes for them to fill it with only one customer after me and two people working. That is my first complaint for Walgreens today…name of medication Issosorbide Dinetrate. Second complaint is they said, they do not have Percoset in stock. I was furious as to be told I have to travel across town to get a pain medication that is so common and Walgreens should have in stock at all times. I had a brother with cancer who needed Percoset at all times. How do you serve people who are ill by making them travel 15 to 20 minutes to another pharmacy that may or may not be carrying the medication that a sick person needs? I told the pharmacist that this was ridiculous. He said people abuse this medication. Well, here is the thing… I don’t care. I have a legitimate prescription and my father is in pain and needs his medication and Walgreens doesn’t want to be responsible for drug abusers getting this medication. This is not my problem either. Doesn’t Walgreens have a responsibility to their customers? Also, they told me that the pharmacist across town would need to call the Doctor and it would not be able to be filled until the next day anyway so, I would have to drive across town drop off a prescription that won’t be filled until tomorrow and again make another trip. That is four trips to fill two prescriptions. Does Walgreens think, all people have this type of lag time to run all over town because Walgreens is not serving their customers and doing their job? This is the second time Walgreens has not filled a valid prescription without talking to the doctor until the next day that my father has needed very badly. So, here is the question I asked the smart mouthed pharmacist? What about the 20 to 30 scripts that the doctor calls into the pharmacy electronically every month that you have no problem selling to us and taking our money. Are we lying as customers about those too? He said it is not Walgreens problem or inconvience it is mine/ours! And if we wanted this prescription filled by Walgreens tonight we would have to call the doctor ourselves or it would not be filled tonight. I explained that my father really needed this medication and he said it is basically our problem! Wow, the truth! Now listen, the people at this pharmacy all know me by name and normally just bring me the medication which is how I am usually treated for the most part when I am in line without me giving them my name. But, obviously not by the new guy. Yes, Walgreens makes many, many mistakes with our meds, and they almost always make me wait and they make me come back a second and third time because my father takes so many medications because of supply problems and they have even confused the meds and put them in the wrong bottles and shorted us on pills for Lorezapam’s which I had reported and filed a report at Walgreens in the past. But, I have never been told that this is our problem with getting a medication that my father needs, not Walgreens! This is a new person I was dealing with and I guess he doesn’t realize that this is not how you treat a loyal and long term customer of the prescription department. I told this gentlemen that it is just so much easier for me to fill this medication somewhere else! Wouldn’t you? I think Walgreens is forgetting that you are a PHARMACY!!! You are supposed to fill prescriptions! Seriously, I think treating your customers this way is disgusting. You let a seventy year old man suffer because of you legal problems or because of people that have addiction problems and take advantage of the system. So, the people that have legitimate prescriptions suffer? If they would look into the file of my father they would see he has taken this medication on an off for years. It is ridiculous with someone who fills as many medications regularly would be treated this badly by your pharmacy store!!! Ridiculous!!! And, I guess people with cancer are treated like hey, it is not Walgreens problem, it is Your’s if you need pain medication. I am told you will be losing $1000.00 a month from losing our business. I guess that is all some people/corporations can understand losing the Cash! POOOOOR Rating to Walgreens!!! | |
| Johnnie Mae Wells | 8/26/11 |
| I wanted to let someone know that Marquita at the Cottondale store was very sweet. She helped me find many products throughout the store. She was working on something but she stopped and helped any way. I really appreciate her. | |
| | 7/15/11 |
| SINCE MARCH OF 2011 AS OF DATE 07-2011 I HAVE NOT BEEN PAID FOR EMPLOYMENT WITH WALGREENS STORE GREESBURG INDIANA. HAVE CALLED TO TALK WITH AN INDIVIDUAL IN EMPLOYEE RELATIONS DEPARTMENT AND AM CONTINUOUSLY ON HOLD FOR OVER ONE HOUR AT A TIME. AS OF DATE I HAVE NOT BEEN ABLE TO TALK WITH ANYONE IN PERSON ABOUT THIS. I HAVE SENT A DOCUMENT EXPLAINING THE CIRCUMSTANCE WITH MY ADDRESS ON IT, PHONE NUMBER AND EMAIL ADDRESS. THIS SHOWS AGAIN WHERE TO SEND MY CHECK, WHICH IS THE INFORMATION THEIR COMPANY ALREADY HAS ON FILE. I AM CONTACTING MY LAWYER AND THE STATE OF INDIANA LABOR RELATIONS. | |
| anonyms | 7/16/11 |
| I have a complaint about a store manager named tj roscia at store # 11831, he is very rude doesnt help his employees. Anytime an employee asks him a question about a subject, his reply is "dont ask me ask one of the other managers". Or if it has to do with the scheduling his response is ...oh ask another manager, i have nothing to do with it. He has threatened employees with saying things as "your lucky if i give you hours at all "when the employee doesnt know what she/he has done wrong. If you choose to keep him as a store manager thats your discision but i can guarentee you will have more complaints in the near future. | |
| Domonique Taylor | 7/20/11 |
| I had just had emergency surgery and one of my teeth ended up being pulled. After receiving my prescription, I immediately went to my local Walgreens. I knew that I did not have a lot of time before I needed my pain medication and all I wanted to do was to go home and rest. I decided to go through the drive thru since my mouth was swollen and I still had to keep the bloody gauze in my mouth to help with the clotting. I pull up to the drive thru and give the technician my one prescription of Percocet. I had been there before and the tech checked the computer system. I asked how long it would take. The technician told me an hour and 15 minutes. Are you serious? I didn't have a ton of monthly maintenance prescriptions, but a serious pain pill. I told the tech that I did not have that amount of time and why the wait was so long. I was told that I could come into the store and the wait would be 45 minutes. Now, what sense does that make? Of course I didn't want to go in because of the mess I was. I just told her never mind and went to another pharmacy across the street that filled it in 20 minutes. I was not wanting special treatment, but compassion and common sense. I have filled many prescriptions in the past and understood that some other customer's issues are more time pressing than my own and it was never a big deal for me. What happened to the "neighborhood" pharmacy that cared? | |
| Karen Seitz | 7/20/11 |
| I love Walgreens but the problem is when are we getting a Walgreens in our town most other towns around us have them. Our company only goes to Walgreens or Walmart. We have a Walmart superstore but I prefer your store due to being smaller and more personal.I live in Morton,Illinois 61650. Do you have any insight into this? thank you Karen Seitz | |
| Nicole | 7/29/11 |
| I am on a medication that requires a prior authorization every six months. The walgreens in Rhinelander WI seems to be surprised that they need to fax the paperworj to my DR EVERY SIX MONTHS! If I call to remind them they treat me like dirt. If I dont remind them i am stuck without my meds. and rather than admit they made a mistake pharmacy tech "VICKIE" humiliates me at the counter, acting as if i abused my meds and ran out too soon. Bye bye walgreens.....hello NEW PHARMACY!!! | |
| keisha jones | 6/26/11 |
| i send a request about the store manager fernado acosta the wallgreen located at boulavard and route 4 east in Elwood park new jersey the time was 8pm on 6/26/11 the store manager of all person was so so rude and told was very disrespecting me in front of customer . i complain about my print being not finish after 5hrs and then calling fernando acosta the store manager to rectify the situation and his axact words were (GET THE FUCK OF OUT OF HERE ) i told him i am going to report him instanctly because he was rude and was not able to offer good customer service being my pictures had dirty marks and he wanted to sell me the dirty ones. please i am asking please email me at kizzydoll77@yahoo.com because that manager fernado acusto does not need to be working at a facility that specialized in customer sevice and i have been using that wallgren for over 15 years and never again i would go back their. | |
| CHLOE BUE | 6/29/11 |
| Walgreen's Pharmacy in Crosby Texas has the rudest techs and pharmacist. I will never ever have a prescription for my father filled there, again. I'll drive 100 miles before I put up with their rude treatment. The Pharmacy manager is the rudest women in the world! Where did she grow up? Not Texas! | |
| Charlene Houtz | 6/11/11 |
| I live in Salem, oregon. Your company must hire the stupidest people to work at your stores. I went to a south salem walgreens to pick-up my husbands diabetic test strips and it has taken me over a week to get them. my husband has medicare plus a supplement insurance. i was told i needed to pay $15.00 for the strips and before that I was told they had to get a new rx from the Dr. cause medicare wouldn't pay for 3X/day and so they did and went to get them and they just didn't seem to know how to bill for the strips even with medicare. I hate it that medicare made us go Walgreens to get them. I am writing medicare also. I also was told when I went to pick them one of the numerous times I've been there to get them that they had to contact the corporate office the next day to see if they got the new Rx cause there was any Pharmacists there except the pharm technicians?????!!!! which I found that VERY werid since they cannot dispense medication with out a pharmacists being there??!!!! I HATE WALGREENS STORES. | |
| Greg Baumgartner | 6/14/11 |
| Too bad there is not a "0" star rating, you would get it for the firing of the employee who foiled a robbery at one of your stores with the use of a hand gun. I will not shop at this store again. Your blatant disregard for my constitutional rights shows you deserve nothing but contempt. | |
| MARIA PEREZ | 6/15/11 |
| I've worked for this company for 4 years. I am very upset because of recent events. I've worked in many stores in the Houston area as an assistant manager and I currently work as a part time photo tech on the weekends because I am finishing a degree in teaching and I do student teaching during the weekdays. Well I befriended my current assistant manager, Mr. H, because we are of the same age (26 years old) and have the same experience with the company since I was an assistant manager for a while. Well he revealed to me that he was having a sexual relationship with a cashier 6 years younger than him and that he made a mistake and didn't want to talk to her anymore. Well since she, the cashier- Stephanie Strickler(20 yrs old)- who's ADOPTIVE FATHER happens to be a store manager at another location(Mr. Strickler), didnt want to be dumped.... she threatened the assistant, Mr. H, that if he talked to any other girls she would report him to human relations and he would get fired for being with her. I didnt appreciate that this naive girl would threaten a grown man with his CAREER! Especially in this economy. WELL I took it into my own hands and REPORTED everything to my store manager (the person in immediate command).. WELL after much debate.... NOTHING HAPPENED. That naive mindless whore still works in the same store as me and she even got increased hours!!!( hummm, could her ADOPTIVE STORE MANAGER FATHER) have something to do with this?!?!?!?!?!?! Well I've had enough of this, I refuse to work with such scum and I AM REPORTING EVERYTHING to IRENE PARISI, and if all these "manager friends" that all know each other don't do anything about this, I'm going straight to HUMAN RELATIONS. This is completely inappropriate for a pharmacy and the most ridiculous working conditions for a long time employee like myself who strives to work hard and better the store I work at. | |
| Dianna | 6/19/11 |
| We live in Maryland... and my husband's debit card was hacked and used at two different Walgreens in Naples, FL on the same street no less... A$$HO*** I plan on calling the Walgreens and telling them! If there is a silver lining they shut the card down after just two purchases but got away with over $150.00. | |
H. Bobbitt  | 6/19/11 |
| Why do you put Starbucks on sale? You don't have any. I have a rain check from May 23,2011 and today you don't have any either with a new ad. You do have Starbucks, House Brand, in a slot that says $2.99. This is in two stores near my house. Melrose on Franklin in Nashville, Tn and the corner of Old Hickory and Franklin Rd. in Brentwood, Tn. It is really $6.99. I consider this to be a regional problem with the area manager telling the workers to put the wrong coffee in the wrong place for the wrong price. Two people in two stores would not do this by accident. The young woman manager at the Melrose store was very nice today but all the excusses in the world don't help when I know the Walgreens home office is aware of the chicanery and approves it. | |
| Ms.Madelyn Hough | 6/1/11 |
| Today I purchased raisins from walgreens store 2504 in Hollywood Florida I am appauled that I found maggots in this food> My son consumed two boxes before he realized that these worms were inside ot the boxes. When I called the store to report what had happened all I was told is to bring them in .. Really?? I will be contacting BBBeurau! | |
| Michelle Ula | 6/2/11 |
| I just went to the Walgreens in South Holland, Illinois to purchase Allegra, an OVER THE COUNTER, allergy medication. This OVER THE COUNTER medication was locked up, yet the Walgreens brand of course wasn't. So, I took the card to the service center and was rudely told that I had to wait until the pharmacy opened. Apparently, the clerk, nor the store manager have keys to open the OVER THE COUNTER medication. I'm also assuming I would have been out of luck to purchase razor blades since those were locked up also. Absolutely ridiculous! | |
| Dawn Marie | 5/27/11 |
| I was shopping at my local Walgreens-Columbia Heights, MN at 2:15pm today with store and manufacture coupons. The cash register would only recieve half of my coupons. When the male cashier asked twice for manager assistance, the Manager continued on his way out of the building for his break. When the cashier that was assisting me asked for his help the Manager said "Get someone else..." This Manager is obviously under appreciated and underpaid! Why else would he respond this way? A very nice young woman came to take over while the cashier went to assist other people. All my coupons went through, yet when I asked this woman if I should recieve a "REWARDS COUPON FOR THE NEXT PURCHASE" She held up the item I was asking about and YELLED to another employee "DOES SHE GET THE REWARDS POINTS FOR THIS?" They continued to have a conversation across the store concerning my question. At no time was I rude or impatient, I never even made a comment other than my question.I am just becoming a Walgreens shopper and I only wanted to have a better understanding of the REWARD POINTS. The male cashier that had been helping me to begin with obviously felt I was trying to take advantage of the store because he felt the need to state "SHE ALREADY USED A COUPON FOR THAT...SHE CAN"T USE ANOTHER ONE" He did not even know what my question was-why should he be answerering it? Ohter customers looked at me like I just got caught with my hand in the cookie jar. How embarressing! If customers using coupons are an inconvenience why do you print them? Why not put a sign on the door stating, "WE APPRECIATE YOUR BUSINESS BUT YOUR COUPONS ARE A PAIN AND WE SHOULDN"T BE BOTHERED WITH THEM! GO SAVE MONEY SOMEWHERE ELSE! ALSO, WHEN YOU USE COUPONS THIS IS A SIGNAL THAT YOU ARE POOR AND ARE TRYING TO RIP US OFF AND WE WILL TREAT YOU AS SUCH!!! May 27th, 2011-Columbia Heights, mn WAlgreens 2:15 pm. | |
| Dawn Hamous | 5/20/11 |
| I called in to complain about the pharmacy dept at a Berwyn, IL store on Ogden & Oak Park. My Doctor approved a refill and the pharmacist says she can't fill it - well I need that prescription, my doctor sent the order in for a reason. The pharmacits says she'll do a parcial and charge me double what I would pay for a full prescription. Since when does the pharmacist decide on your medicine. I want something done. my reference #308-7299 | |
| Bigdaddydon6465 | 5/21/11 |
| My wife worked for Walgreens for one and a half years here in Cambridge Mn., and they bounced her around depts,she did her absolute best at whatever dept they put her in. But it is like most retail jobs, they oftern suck,but nobody can top Walgreens for top honors at the word SUCK!! My wife finally was offered a better position and better pay for another employer in Cambridge. My wife still is waiting to get her Vacation pay, we are going to contact the State Attorney Generals office and force them to pay her. There are laws on the books in this state that when you leave a job you are entitled to your earned pay. Walgreens thinks they can do whatever they want or for whatever reason. They are the worst place to shop, and most of their adds are misleading. The pharmacy is the biggest joke, and that is not the fault of the employees,as they work their butts off. They have to endure the verbal altercations at the drive up window,only because the moron people are too fat or to good to come into the store to pick up their RX'S. So they feel like they can verbally assualt the employees. People get off your LAZY ASSES and get off your drug addiction which is the biggest problem of all, vicoden, perkocet, etc. And Doctors stop linning your pockets with drug companies perks, for writting and contributing to this drug problem. Cut them off. WALGREENS TAKE NOTICE. WE ARE GOING AFTER YOU!! LORI SWANSON STATE ATTORNEY GENERAL WILL BE HEARING FROM US. AND SENIOR CITIZENS STAY THE HELL AWAY FROM WALGREENS AS THEY ARE ROBBING YOU BLIND, BECAUSE OF YOUR AGE. THEY ARE NOT YOUR FRIEND. | |
| JOSE DRAKE | 5/19/11 |
| i went to a walgreens store to find my gf a late b-day present than next thing you know im being harrased by the manager because he thinks im going to steal from the store all because my pockets were tissues and he thought they were stuff like sim card and i was pissed so i cursed him out then i left and i think he should get fired all of this because im spanish he even said he hates spanish people | |
| Linda A. Deschene | 5/20/11 |
| I wish the cashiers at Walgreen's would learn some common courtesy and a little about customer service. | |
| mike mccauley | 5/9/11 |
| item # 126643,energy saving bulbs,keep going bad,this is the 4th time in a yr,they are supposed to have a long life. | |
| Star Gazer | 4/28/11 |
| I have had nothing but one problem after another with our local Walgreens. My prescriotns are sometimes short one or two pills. My husband who took Hydocodone had pills missing every time he filled his script. Once we reported this to the district office we have been treated even worse. Transfering to another store is difficult because it is the closet one to our home. Now they have put an interanl audit on our accounts and will not explain to me why this is...one even told me it is our insurance but our insurance told us no. | |
| Cheryl Bainbridge | 5/2/11 |
| I love Walgreen at 3016 W. Gandy. I have been very upset with this store in the past few weeks. I do not like CVS. On April 23, 2011. I was in the store at 9:50 with someone else. We needed one thing. Yjey would not wait on us, the manger asked us to leave the store. They do not close until 10:00. April 30th at 4:36 P.M. I was in the same store. I was buying Cigarettes. They had tags for 2 for $8.?. The clerk said that was a mistake. He pulled the tags while I was standing and said he would not sell them to me at that price. I believe if the tag is there you should it. Don't make me go to CVS. Please contact me at cbainbridge@newhousetitle.com | |
| Ellen | 5/4/11 |
| I ordered a collage of pictures of my grandaughter's 1st birthday. I recieved it today and the quality of the collage was better than I expected. You just made my day, along with my daughter's mother's day. Thank you! | |
| john q. public | 4/26/11 |
| I am writing out of pure frustration. For some reason a pharmacist, took a major disliking to me. This comes as a surprize to me, since I have never been anything but kind and respectful to them. The only thing I can guess is someone reported them for something and they thought it was me. But the things they have done to me are unbelievable. The list is far to long, but just to name a few examples. When the doctor faxes. An rx for me, and I go to pick it up, only to be told they had not gotten it. Knowing they are going to be caught in a bold faced lie, and not even caring. They have blatently violated my privacy, in public to the point that complete strangers are willing to testify if asked. But there are some people that work there that I would not want to chance causing them a problem. I have asked them straight out why, but never given a reason. They have the only drive up window, so I am stuck there. If it continues I have kept good records and recordings. I just wonder has anyone else dealt with similar crazyness. | |
| jm | 4/21/11 |
| i had worked at walgreens return center for three years i went on pregnancy leave and during that i was called and told a mandatory firing has happened and i made the list,but now everyone there is working more overtime then ever before and i feel somewhat cheated due to poor managing there its hard news for a person after two weeks after having a child to get a call saying you have no job to return to i loved working for walgreens .its just sad with everyone losing their job for some to be fired especially when it is not called for.mccoure@gmail.com i do understand it is a buisiness but there has to be a better way to handle things. | |
| Shelly Trigg | 4/9/11 |
| I am trying to get my W2 form from 2010 from Greenville Walmart. I have had no luck and I am running out of time. Please help me. My e-mail address is sytrigkr@yahoo.com PLEASE HELP | |
| PHILLIP G MORGAN | 4/13/11 |
| Sir/Madam I was in the middle of A COVER LETTER TOO YOUR HOME OFFICE IN TEXAS ;for a Maintenance position ,with Walgreens . Would appreciate an application. Address 4130 cedar tree dr . Bailey N.C. 27807 PHILLIP G MORGAN P.S. MY [PRINTER IS NOT HOOKED UP.] EMAIL:PHILLIPPAMELAMORGAN@YAHOO.COM | |
| Nancy L. Martin | 4/19/11 |
| On Monday, April 11, 2011 I called the Oxford, Ohio Walgreen's Pharmacy to have my Enulose Syrup prescription refilled as I do each month. The Pharmacy called the next day to say they would need to contact my physician since this refill called for only a partial dosage & they would call when it was ready. I called the Pharmacy on Wednesday, April 13th to see if my prescription was ready & was told my doctor had not notified them yet. On Friday, April 15th I stopped by in person to inquire about my Enulose prescription. The pharmacist, ANDREW HICKMAN, said the doctor had not yet contacted the drugstore. I asked Mr. Hickman why he had not called me about this delay because I would be glad to call my doctor to see what the problem might be. MR. HICKMAN said I should have received a call from their automated system & when I assured him I had not, he became very agitated. I told MR.HICKMAN we had not been pleased with the service from Walgreen's because these "mistakes" had occurred before. Ones like having to return twice to get my full two bottles of medicine, forgetting to put the easy open caps on because my arthritic fingers have trouble opening bottles, never calling back when told a call would be returned & the overall rudeness that he (Andrew Hickman) demonstrated each time we were unfortunate enough to be at the pharmacy counter when he was on duty. You see, no other employee has made us feel like we were interrupting their precious time & that any questions we might ask were unnecessary. Well, Mr. Hickman was really in a dither now & as his face turned turnip red he told me "I should find another pharmacy." I told him that would be no problem & left? I called my doctor when I returned home & was told they had faxed my prescription earlier that week. Just out of curiosity I returned to Walgreen's on Sunday, April 17th to inquire if I had any prescriptions waiting for me to pick up. I was told there was nothing. On Monday, April 18th I called my doctor again & asked if he would void the prescription he'd sent to Walgreen's & send one to Oxford Kroger Pharmacy? That was done with no wait, no hassle & no rudeness from their pharmacist Sherry. Now I realize the loss of one couple will not bankrupt their company...BUT, I'd certainly like to see Mr. Andrew Hickman taken to task for his unprofessional personality. Oh, by the way, Mr. Hickman told me he had no boss & that I'd have to deal with HIM! Wonder what that stores manager (Corey Staffend) thinks about that? Your pharmacist should be a trusted extension of your doctor & when they are NOT we should move on to one who will make us feel confident that our medications are important no matter how serious or not serious our illiness'. | |
| Dean Hill | 4/8/11 |
| I give this rating only because I am disappointed i Walgreens. I have used Walgre for years, and come MY 1,2011, I go to Cigna insurance, and they have no agreement between them.I will only be able to use a CVs store or Target of some other pharmacy. I dont understand this at all. | |
| Connie Mitchell | 4/5/11 |
| I went to the Walgreens on York & Chandler Rd. in Muskogee, OK a week ago. I purchased some Almay mascara that was on sale and I had a coupon for it. I went to the photography check out desk there was a young guy there that checked me out. He rang up my order and I went to give him some register rewards after he gave me a total. He said they can't take reg. rew. after they total the order. Then I was supposed to get a $5.00 rr back I forgot about that until I got out to the car. I went back in and there was an older female checker there and I told her my problem. She said "Oh no, if you use coupons you do not get reg. rew. Then she hollered accross the store at a man checker that was walking her way and said "Ken we don't give reg rew to them if they use coupons do we! He said no. I was very embarressed and will not ever use that store again. I feel like I got cheated out of what should have been mine. They acted like they were having to pay me out of their pockets. | |
| leslie bailey | 4/5/11 |
| If there was a rating for no stars you might earn it. The Walgreens pharmacy in Washingon,Mo is the rudest place I have ever done business. The first time I overlooked the customer service I received by the lack of courtesy and willing to help,but the second time and after quite a period of time I now assume that is the way the dept is run. I had just left the emergency room with my son and was in need to fill a prescription. It is approx 2:30am (April 5) not another customer in sight. I pull up to the drive up window and and voice out of no where ask if he can help. He doesn't show his face.After I said I needed to fill a prescription he comes to the window. He takes the prescription and ask if I want to come back after 8am to pick it up. Excuse me it is 2:30 am in the morning if I wanted to wait until 8am I would not be there now. He then says it will be 15 to 30 minutes....WHY??? But i leave and then come back and go into the store to pick it up. I go to the back of the store to the pharmacy again the only customer there at this time. I walk up to the counter the pharmacist sees me , he is spraying and wiping down the counter...He just keeps wiping then bends over picks up i believe it was a piece of lint it was so tiny he had to pinch it with his forefinger and thumb. Wipes down another place on the counter and I am staring at him the whole time. Finally I say excuse me and he slowly walks over and says can I help you . I tell him I am here to pick-up my prescription...He ask the name. Rings it up and hands it to me ...No thank you ,kiss my ass or anything...So what really should have taken me 10 minutes at the most was 45 minutes. And Also about a month ago same location my daughter is there 7 months pregnant had her son in the ER that night also had to pick-up a prescription and she runs in leaving her 8 year old in the car. Tells him to lock the doors and she will be right back out. He had received a shot while at the hospital which he falls asleep. She tries to wake him up to unlock the door. She cannot arouse him so after awhile she steps back into Walgreens and ask if there was anyone that could help her or call the police to unlock her doors. No one would offer to help.they just said sorry... This place needs to be called upon for the way they treat their customers... Med or no med I will not go back and will wait until the next morning like the pharmist wanted me to do anyway. | |
| Cassandra Moss | 4/6/11 |
| The Walgreens located at 1 E. Flagler Street, Miami, Fl 33131; Their phone # 305-371-5868; has an employee with a very unfriendly attitude. I purchased some pineapples, and she wasn't paying attention charging me $5.00. and when I told her it was $2.49; she got an attitude. She really did not want to be bothered sort of. The manager had to get things straighting out to get the correct amount paid. Also when I got home, discovered the pineapples (cup) was very sour!! I would appreciate if possible I can get reimbursed my $2.49 or at least Walgreens can give me a gift Card. Besides this employee name is a female: Andrienna or Anndrienne. She between her late teens/or early twenties. She needs serious counsel regarding her attitude. Besides they have very bad management!!! - Cassandra Moss email:seaoahu2009tahitianpearl@gmail.com | |
| Mr. Ronnie Taylor | 4/3/11 |
| I have an idea that I thank would help Walgreens & your customers. An it is. Program your computers so when they search a name & address it pulls the hold family up so if any one els in that family has scrips ready to be picked up they show up. That would save time and you know that saving time saves money. You can contact me at ronnie.taylor91@yahoo.com Or at. 2362 Denmark St. Muskegon Mi. 49441 Or by phone at (231)8550625 Thank you Ron Taylor | |
| Sherene Thomas | 3/17/11 |
| To whom it may concern i did a temp. position at the corp. office at miramar pkwy in mirimar fla, that office is an embarasment to Walgreens and the healthcare field, they have family memebers employing other family members with NO medical background, they dont give proper training because they pefer to give whatever position there to family members if you do a complete background check i'm quite sure alot of them are not qualify for the positions and thats why your're losing money in that branch there is not a proper biller there a 20 year old that just came out of high school no medical degree only what her family members showed her. send someone in from headquarters undercover and see for yourself if you think i'm lying and you be the the judge. | |
| Bonnie Willis | 3/24/11 |
| I am writing about one particular Walgreens--which is located at Route 120 and Hainesville Road in Hainesville--the drug store people are fine it is the people in the pharmacy--today I called as I asked my physician to reill and antiobiodic and according to my physician it was faxed in to Walgreens on Tuesday and I called --nothing--I called this morning thursday nothing so i called my physician back and they said it was faxed so I called Walgreens and really laced them out --this is not my first itme of them being so lax and careless--finally per phone curtosity it was filled--several weeks ago i went to get some meds and I waited while two people -one pharmasist and one clerk stood athe their counter talking --I askef for service and they said --We are busy"--I plan to take my business elsewhere even tho it might be farther to drive--in this day and age there is no reason for being so lax--I am willling to take my turn and wait but when thre is no one standing in line and they are just gabbing --it is uncalled for and feel I am important as a patient and customer--and not asking for nothing but good service--thank you | |
| J. McWhorter | 3/15/11 |
| I went into a walgreen's located at 10620 S. Halsted in Chicago IL, which is on the southside. I went to pick up my prescription and the pharmacy was closed. I was very upset because I needed my medication. I stood in front of the pharmacy utterly confused when a walgreen's associate by the name of Barbara approached me asking if I was ok. I proceeded to tell the Walgreen's associate Barbara what my problem was concerning my medication. Barbara Quickly stepped in and gave me the address and telephone number to call and have my prescription transfered to a nearby Walgreen's. I am forever greatful to Barbara the associate and her willingness to go above and beyond the call of duty to help me. Thanks to Barbara she deserves employee of the month and a raise. Whenever I shop at Walgreens I will look for Barbara to assist me with my needs. Thanks Walgreen's for your kind customer service associates. | |
| Susan | 3/14/11 |
| WORST RETAIL DRUG STORE, WORST CUSTOMER SERVICE REFUSE TO HANDLE COMPLAINTS, REPRESENTATIVES ARE TRAINED TO SAY " WE WILL HAVE SOMEONE CALL YOU BACK IN TWO DAYS" and they don't call back. As far as getting in touch with a corporate office it is a joke | |
| Scott Powers | 3/12/11 |
| Today i recieved a letter in the mail signed by some shmuck at corporate saying "we will no longer serve you as a customer" " we regret that our service levels are less than you expect, despite our staff's best efforts to serve you. It appears that no favorable dialogue can be maintained." What is this crap? I mean seriously,I believe this is due to the fact that i called to see if my perscriptions were in stock, i was told yes. I then drove 30min to this walgreens in jacksonville FL, just for them to tell me that in reality they do not have my perscriptions. This was not the first time this has happened and to say the least I was pissed. I mean gas prices are high and i have to work constantly just to get by in this economy. I had to drive an hour out of my way and waste money on gas and pollute the ozone just a little bit more for nothing. well I hope you are happy mrs. Jennifer Stone- consumer relations representative. The corporate machine made you write somebody you dont even know to tell them that they cannot fill at walgreens for reasons unknown to you. sounds to me like your just the errand girl for the big guys. YOU WILL BE HEARING FROM ME SOON! | |
| Randi Rusch | 3/5/11 |
| This is regarding the pharmacy department at Walgreens in Carlstadt, New Jersey. They have the WORST pharmacy department I've ever seen. Every time you drop off a prescription you have to wait in a line for around 20 minutes or more and then wait in the line again to pick it up. They ask if you want to wait, but never call your name when it's ready. I was in there on Wed. March 2 a little after 6:00 pm and did not get out until around 7:30. When I complained to the Assistant Manager and told her how ridiculous it is to wait on a long line to pick up your prescription when you're sitting right there and they could have called out name, she said "sorry, but that's the way it is". There was only one person taking the prescriptions and giving them out and instead of helping the poor young man, she was walking around the store answering people's questions regarding how to find something in the store. Other people in the line were upset as well and agreed that Walgreen's is the worst place for getting prescriptions. One woman even commented that she is switching to CVS because you get right in and right out. I am defintely going to do the same. I'm so upset with the store, I won't even shop there again for any other needs. | |
| D Degan | 3/1/11 |
| I have used the Walgreen's mail order service for several years and never had a problem. This year my RX program changed and I had to use the Walgreen's located at 3631 N. Central Ave., Hot Springs, AR. In the past I have used that store for my short term (30 day supply) prescriptions. There has always been a long wait or some other problem filling the RX there. I hated the thought of using them and had no choice to use another drug store. Today I went to fill a RX. I was told that the pharacist would have to call the mail order in Arizona and transfer the RX and to give her 1 hour. My husband had a doctor's appointment so that was no problem. After a hour and a half I returned to the store only to be told that they were out of LIPITOR. I asked if the other 2 Walgreen's might have LIPITOR and was told they were also out of it. Apparently, someone wasn't doing their job if they were all out of Lipitor. Isn't Walgreen's a Pharmacy and supposed to have the drugs people need when they come in for them? now I have to drive 110 miles round trip to try to get my RX and even if I call I'm sure they won't know if they have LIPITOR or not. They need someone to organize that pharmacy! And these insurance companies should let us use who ever we want to us. | |
| | 3/2/11 |
| ALL OF YOUR STORES PRECORDED MESSAGES SHOULD not be FOR ENGLISH PREES 1. INSTEAD IT SHOULD BE FOR FOREIGH LANGUAGE (OR) NOT ENGLISH PRESS 2. | |
| felipe | 2/26/11 |
| Worked at walgreens 1 year some employees was stealing money and I got fired the had no proof it was me and no evidence on the camars I tried calling corporate and the treat me like crappy w | |
| NOLA DIVE | 2/26/11 |
| I just switched from Rite aid which was wonderful dealing with my scripts!! I had to move and there are no Rite aids around here!! So against my better judgement I decided to try my Walgreens on Harrison Ave. in Abita Springs..So one afternoon I picked up 6 medicines And they seemed pricey but my insurance has stopped covering many of them. I did not think twice until I signed up online and noticed that the same script was forst charged 1.10 and the second was 23.99. I immediately called them and after getting the run around because apparentely they cannot go SO far back in their cokmputer. So I continued calling this was the third time demanding a refund..Ojay we will do it tmw which eas today!! So after talking to the cashier and many eye rollings toward me I told her to get the pharmacist!! THis woman looked as though she was hitting the bottle and although they found it in the computer they would have to call corporate...I said oh really yall were suppose to do it 2 weks ago!! Oh sorry honey I cannot give you a refund..Are you serious? I bet if I shorted you 22.00 you would not give me my items..I am over them..I will get that money come hell or highwater!!If I have to call corporate or maybe I will you tube my problem and maybe they will open their eyes!! I will be changing to our local pharmacy who can deliver!! I am a transplant patient and take over 30 pills a day!! Peace out FunkyGreen!!!!!!!!!!!!!! | |
| larry lindsey | 2/21/11 |
| I purchased a dozen of roses for Valentines day and they did not open up and died and i went to the store with my receipt and was told because my wife discarded them i could not get any credit or refund. this is rediculous, I am requesting a refund , store credit or send my wife roses for a year.thank you | |
| weber | 2/21/11 |
| I wish there was a rating lower than "Poor". The pharmacy department for the LaPlace, LA Walgreens doesn't even measure up to the level of poor. Droping off a perscription is a nightmare. The staff is rude and quite often takes the opportuity to tell you that you have no choice but to get it their way. It is not a pleaant experience to get a perscription filled at this location. | |
| K.P. | 2/22/11 |
| I have had good luck in reporting bad customer service and plain old ridiculousness---the manger always takes care of the problem at hand. I'm reporting this from Corpus Christi, TX | |
| john | 2/16/11 |
| u guys goin downhill fast, lines getting longer at pharm. and dont have drugs on hand, always have 2 order. not good. | |
| Mr. Noh | 2/19/11 |
| Dear Wallgreens, I was shopping at Wallgreens and the cashier seemed to be overwelmed by answering the phone for customer service calls. Seems the phone was ringing every two minutes. I wonder if the nice cashier could do a better job if they did not have to answer the phone and the phone calls for customer service questions could be done by a seperate phone answering department? I would like you to consider this because I do enjoy shopping at Wallgreens. This is just a friendly suggestion. Mr. Noh. My email is nattoshoyu@hotmail.com | |
| THOMAS RAY | 2/4/11 |
| IF THERE WAS A LOWER RATING THEN ONE STAR THE STORE ON ALANTIC BLVD. IN POMPANO BEACH WOULD DESERVE THAT AND MORE,DOES WALGREEN'S HIRE THE STUPIDEST PEOPLE IN THE STATE TO WORK OR WHAT?EVERYTIME I GO IN THAT STORE I SWEAR I NEVER GO IN AGAIN!!!!!!!!!! | |
| Dave | 2/7/11 |
| We had been told to leave positive feedback for Wargeerns. I'm Walgreens manager. | |
| jerry | 2/7/11 |
| WILL YOU PLEASE START TAKING BLUE CROSS AND BLUE SHIELD AGAIN!!!!!!! WE ARE HAVING TO GO TO C V S AND THEY HAVE A FILTHY STORE AND EVERYONE WHO THEY HIRE SEEMS TO BE VERY RUDE.WE LOVE YOUR CLEANLINESS AND VALUE !!! PLEASE RESCUE ALL OF US WHO ARE FORCED TO GO THERE BECAUSE YOU DONT TAKE B C B S !!!!!!!!!!! | |
| Katherine Webb - Marysville, OH | 2/8/11 |
| I placed an online order 2/8/11 at 8:08am this morning at Walgreens.com. We originally switched pharmacies from Kroger RX to Walgreens RX because the location of Walgreens was more convenient and frankly the service at Kroger was starting to go south (it had more to do with the time we had to wait for the prescriptions and not really the service). Back to this morning: I placed the online order at 8:08am and selected same day pick up at 5:00pm. First item to note: prescriptions was not ready at 5:00pm for pick up. Upon arrival at 5:00 we were told they weren't ready and to wait 15-20 mins. I don't understand how the prescriptions couldn't be ready when the store had 9 hours to fill. Second complaint: One of our prescriptions were short -- only a partial refill because they didn't have enough to fill it (we have to pick up the balance tomorrow -- can you say INCONVENIENT). This is becoming something that happens almost every month. Did I fail to mention my husband and I are diabetics and order the same prescriptions monthly. Third complaint: We picked up the prescriptions (later than 5:00pm) and when my husband got home we realized we were shorted our diabetic shot (called and the pharmacist she said it was in the refrigerator and the technician must have overlooked it). Here's the kicker: Walgreens filled a prescription that we did not put through an order for and billed our insurance company even though we didn't request the refill.Also,because they refilled this prescription today (when we didn't request it), the next refill for hubby will have to be authorized by his doctor. I called the pharmacist and told her we were shorted the Byetta shot - she apologized and said it was in the frig and told us we could pick it up. Yeah right - NOT. We were just there why should we have to come back when you screwed up. Send someone out with our medication and deliver to our home - we are local and not more than 10 minutes from the pharmacy. The pharmacist left me on hold for like 15 minutes and then came back on the line and said she would send someone with the meds. Next item: I asked the pharmacist why in the world they would refill a rx that we did not request be refilled (I was looking at a print out of my order form so I knew I didn't check that box my mistake). Her response - as a courtesy to us, and because we have to order the BD pen needless at the same time as the byetta pen to get them covered at 100%, they went ahead and refilled the needles and billed our insurance company (remember we didn't check the box for a refill - why because we have enough to last 1 1/2 months already). The pharmacist pointed out that she had written the note "filled for needles too, check on" on one of the rx slips and that the tech was supposed to ask my husband at time of pick up if we needed them refilled. I guarantee if she had asked he would have said "heck I don't know-if they were on the order my wife put in then yeah I need them" (no offense to hubby but he doesn't deal with that. Hubby also pointed out that when he arrived (the 2nd time)to get the medication it was all bagged up and the tech didn't even check for a note). Pharmacist said that she was sorry and again said that the needles were filled as a courtesy. She said for us to send them back with the delivery person and she would reverse the rx out. You can bet I will call our insurance company and check if that was done. We are at the point of finding a new pharmacy - even if it is inconvenient because the customer service at Walgreens Marysville, OH is horrible (Pharmacist name is Sravanthi). | |
| Cindy Brown | 1/16/11 |
| I want to compliment an employee that you have at the store in wichita Falls Walgreen's 2800 Southwest pkwy her name is Amanda Arredondo and everytime I go in the store they are always busy and no matter how busy they are Amanda always smile and does such a professional job. I haven't seen her lately but hope that she will be back soon. | |
| Cynthia Brown | 1/16/11 |
| I am writing in response to the termination of an employee Amanda Arredondo at the 2800 SW pkwy store in Wichita Falls. I think that Amanda was a great asset to the store as well as customers She received several compliments in November from customers as well as receiving a customer service award. She loved her job very much. Then she got sick and went to the hospital on Dec 17th was given an IV and Xrays sent home then we had to take her back to hospital on Sunday and was given another IV and xrays and told to see her Family doctor on Monday which ordered an ultrsound on Tuesday and given a doctor's note till Dec 27th... Now I know the pharmacy is Really busy and they needed her she contacted her supervisor Nicky clay and also applied for short term disability because she is a single mom so you can imagine loosing pay was very hard. Then on Thursday Dec 23 her supervisor Nicki Clay called her and told her she was not approved for short term and she needed to come back to work ASAP or else and Amanda said "Or else what? and she asked Nicki was she trying to Fire her and Nicki said I am just saying you need to come back to work as soon as possible and Amanda told her she had spoken to the Disability dept and had turned in all the papers that she needed and was told that by LAW she could not come back to work before her release stated which she was approved thru Dec 27th. When Amanda told Nicki that.... Nicki told Amanda that SHE couldn't get in trouble because Nicki was transferred to this store because people had tried to get her fired so she was worried at all Nicki was a bully and has been. Since Amanda is no longer there the Pharmicist and other workers in the Pharmacy has called and told amanda that they miss her and that she was a very good worker Amanda is better now and since has done a CT to rule out CANCER. Amanda wants her job back and I hope someone truly does call her to discuss this and I think that Nicki needs to GO she is a BULLY. The pharmacy has Amanda's cell number please get her back to work | |
| Elizabeth Wright | 1/17/11 |
| I bought Walgreen's brand Strong Strips water-resistant adhesive bandages at your store in Silver City, New Mexico. The adhesive caused blisters to form, both on a back and a hand. We have used other brand's water-resistant adhesive bandages with no problems. I feel these bandages need to have their adhesive re-checked, for consumer safety, because if the adhesive can cause a blister on a hand imagine what would happen to a child. Thank you. | |
| A Mohegan Trbal familyas well as employee | 1/18/11 |
| walgreens in Mohegan sun casino employee center/get prepsciptions wrong and give wrong perscpiptions give what patient is alergic to??not I guess checking the comp to let them know /the last straw was I had to pick up a scrip and the lady behind the counter was so sick she was coughing all over her self and my bag /I got sick next day /u should be glad my diabetic husband didnot pick up this order he is a mangager at the sun and he would have cleared that place out in a heart beat/NO EXCUSES FOR THAT THERE WERE PLENTY OF OTHER PEOPLE BACK OF COUNTER THAT COULD HAVE TAKEN OVER SHE SHOULD NOT HAVE COME TO WORK/MY HUSBANDS IMMUNE SYSTEM IS SENSATIVE AS WELL AS OTHERS WHO PICK UP STUFF AT YOUR STORE SHAME ON U FOR LETTING A SICK PERSON WORK THE COUNTER IF IT HAPPENS AGAIN I WILL MAKE A BIG STINK RIGHT THEN AND THER NO EXCUSES WHATS WRONG WITH U PEOPLE??? | |
| ..... | 1/20/11 |
| I was recently in a Walgreens store by my house when i over heard a Store Manager telling a pharmacy tech. that they were going to be disciplined for not apologizing to a person who had yelled at them over an issue that this person couldn't control. For one there should be a manager in the in the pharmacy that should handle the issues that arise. Shortly after this conversation i was finishing my shopping and i saw the store manager hiding in the isle outside of the pharmacy not doing anything but listening to the employees conversations. I feel that as a store manager if there is a problem to address it and not try to sneak around and be spying on employees. I feel that this is very poor leadership and this is how a company ends of having large amounts of turnover. If i was an employee of walgreens i would be looking for a good union to stop this horrible treatment of their employees. | |
| Wanda lake | 1/21/11 |
| For many years I only went to Walgreens for pharmacy and other quick needs as food etc. I banged my one account for the pharmacy to another , chain, as it is a total nightmare to get a prescription I have good insurance, there always a problem. Two months ago they had partial not asking me or telling me until I realized after leaving store. They billed and got their money from the Federal Government But I never got the complete script!! As I called manager and corporate pulling teeth to this day I hAve not got the prescription Corp store This took final T | |
| Concerned | 1/27/11 |
| As a former Walgreen's employee I can say that I am bothered by lots of these comments. I will address a few that really upset me: *Dean Armbruster: You left the comment about having your photos developed by an "untrained" photo technician. As a former photo employee myself, I can assure you that we are all properly trained. I was trained for nearly two weeks (MORE THAN ENOUGH TIME) before I was able to work in the Lab by myself. In addition, every couple of months we have reviews and tests to ensure that we are familiar with all of the lab equipment. As for your photos, I can say from personal experience that the Lab is not responsible for photos that are damaged during processing--this is how it is anywhere you get film developed. In fact, pretty much EVERY retailer has this policy. I went on a cruise with my husband that cost over $1,000 and used two underwater cameras on a snorkel expedition. I dropped both off at Walmart and they lost BOTH cameras. They only offered me a free roll of film and stated that (as posted) they are not responsible for lost or damaged film. So clearly Walgreens is NOT the only company with this policy, and you as a customer are taking a risk when you drop off film ANYWHERE. Equipment can fail and if the film jams the ONLY option we have is to open the machine. By the way-film can jam because it was damaged in the canister, or because your camera broke, cracked, or frayed the edge when it was winding the film. So it might not be totally the photo employees fault. *Leah Lieberman: Your store did EXACTLY what we are told to do--if an advertised item is out of stock, we encourage the customers to come back on our stock day. We cannot help that we run out of certain product. New sales come out every Sunday and we literally have people who come in and wipe us out of what we have on hand in a few hours on Sundays. We have tried to prevent this by ordering LOTS of something that we think will sell well, but there have been several times when we order too much of something that doesn't sell well and it goes bad and we have to throw it out (this costs the company money, which could in the long run drive up prices and make items more expensive). If you want something, I suggest getting there on Sunday early in the day OR ask for a rain check and you will get your mayonnaise the next time you come in the store. *B Boyle: The theater candy comes to us SEALED from the manufacturer. If you found an Aleve liquid gel inside of the box, perhaps it's because you left the box in your car for a "couple of days" OR you need to call the manufacturer and ask them how it got there. We do not have time (nor any desire) to open candy boxes, place random pills in them, reseal them and place them on the shelves. *P. Ross: Walgreen's employees are told by our managers that we are supposed to sell the item of the month. If we get caught by the district manager or a secret shopper NOT asking the customer to try this item, we can get written up and possibly terminated. It may be irritating, but please don't blame the cashiers--we are just doing our jobs. Also, our store gets SO MANY compliments on the fact that our employees (your so called "idiots") are always asking them if they need help. And someone is ALWAYS on the floor or at the cash register to help you when needed. If they can't help you at the moment, they will page someone who can. If you don't like good customer service, then you are right to go to Rite Aid. I hope you find what you are looking for there. You are a jerk. People, please remember that Walgreen's employees are just trying to do their job according to corporate guidelines. You should all know that anyone who has a job in these tough times is fortunate and should do whatever possible to keep that job. It is VERY disheartening to read so many nasty comments directed at Walgreen's employees. Yes, there are some legitimate complaints here and not every employee is pleasant. However, from being in many Walgreen's in several different states, I can tell you that the majority of people I have worked with are good, hard-working people. Please keep this in mind next time you are in a Walgreen's. | |
| barbara s terry | 1/12/11 |
| I worked for Walgreens for almost 5 years but i got canned because I gave a policeman mother his discount being in the same house. It goes against company policy but I did pay the difference back but I still got the axe. Others have done the same thing but it a head hunting situation as the manager wrote me up at least once a month. I was not a butt kisser so it was good bye Charlie... | |
| DANNY BURGE | 1/13/11 |
| MY wife worked at walgreen about 3 years, SHE IS 72 BUT A GOOD WORKER AND A LIKEABLE PERSON, Before christmas she was short at the end of her day money first they said $70.00 then $60.00 then the manager said it was only $44.00.She had to work chrismas day and new years day and that monday they lay her off for 3 day so they just used her,they made her sign a paper saying if it happen again she's fired,1/12/10 they said she made a mistake again.SHE DON'T NO I'M WRITEING THIS BUT I GOT NEWS FOR WELGREEN IN SEALY TEXAS,I NO A LOT OF PEOPLE IN SEALY IT MAY TAKE A LITTLE TIME BUT ALOT OF PEOPLE I DON'T NO WILL STOP GOING IN THAT STORE, THE WORD WILL GET AROUND,90% OF ALL THE COMPANY I NO THE OWNER BUSINESSES.USAMAC41@AOL.COM EVEN MRS.LEE ANDIN KATY. | |
| WGS | 1/14/11 |
| Some how someone charged $650 on my credit card at the Walgreens store #4961 West Orlando. Why are not the employees checking ID's especially on this large of a purchase around the Holidays. I am at a loss how some one got our credit card since it is always in my possession and hardly used, in fact I've never used it at this store. Walgreens please instruct your employees to check ID's on CC purchases especially on abnormally large amounts. $650 is not a normal purchase amount for a Walgreens store and should pop up a red flag at the store level. | |
| Christina R Badua | 1/2/11 |
| I'm a former employee of location #11443 Kapiolani, Honolulu HI I was recently seperated of employment during October 2010, I am unable to access the website in needing w2 tax for filing year 2010. Can this tax document be furnished ASAP, AND i personally pick it up at Kapiolani location. My contact information: Christina R Badua ID#550 (808)2033624 | |
| | 1/6/11 |
| Who won the tv for selling the most batteries at the janesville wisconsin store?still no word. | |
| JK Bockholt | 1/8/11 |
| I use to think that it was a 5 star store. I loved it and I really appreciated the manager at the store I shopped at on Hwy. 105 in the Conroe and Montgomery, Tx location. His name is Kris Rathkamp and he is no longer there...I can't imagine why you would let someone of his ability and helpfulness go. He even went to the trouble of helping me start my car one day with jumper cables he had in his truck! The store was always neat as a pin, the help seemed happy and he was always a very friendly person. I went today, January 8, 2011 and the store was in a mess, I didn't recognize any of the help and the few that were working sure didn't look happy. I will probably no longer do business there...he was with the company for 20 some odd years and you truly made a horrible decision in letting him go. I hope that whoever reads this will make sure the decision makers read it also!!! | |
| Rick Hugill | 12/29/10 |
| I recently went to store # 11338 in Arlington Virginia. I made a purchase at 12:50. I put the purchase in my vehicle. I went across the street and realized, as embarrassing as this is, that I needed a restroom since I wasn't feel well. I went back to the Walgreen's and went to the restroom in the back of the store. When I came out and went to get in my vehicle, it had been towed. The tow receipt showed it was towed at 1:05. Is this how you treat paying customers? When I went back in the store I asked for the manager. He said I must have walked off the property and that is why I was towed. WHen I explained to him what had happened, he said, "oh well, that's what you get for parking here". TOTALLY UNACCEPTABLE. For a $10 dollar purchase it cost me $115 in towing fees. I beg anybody reading this, avoid any Walgreens. Being a paying customer gets you screwed. I can be reached at 703-327-4799 cell. | |
| Product Causes A Severe Outbreak | 12/27/10 |
| On December 18,2010 I purchased F WALG TOL PWDR4 .6 OZ 1 for $6.99 & F WLG TOLONAFTATE 10OZ 1 for $8.99 REFUND RECIET NUMBER RFN#0734-4313-2859-1012-2124. From a Walgreens located at 700 North Pace Blvd. Pensacola,FL 32501 Store # (850)432-3307, for a simple case of jock itch in which these items made a simple itch into a savere rash. I have to got to the doctor's office to see and or to find out what exactly happen to my testicles and underneath my penis that has put my health at risk. What is in these ingredients that could turn a siple case of jock itch into a massive outbreak around my entire genetalia area as well as wherever I touch. Please take this as my official complaint. In conclusion, I seek all damages as well as pain and suffering for this inadequate product that has caused a severe risk to my health. Sincerely, Curtis Antonieo Spears | |
| Product Causes A Severe Outbreak | 12/27/10 |
| On December 18,2010 I purchased F WALG TOL PWDR4 .6 OZ 1 for $6.99 & F WLG TOLONAFTATE 10OZ 1 for %2 | |
| ron kopp | 12/24/10 |
| this message is for mr Walgreens i have a painting by stephan libera u might be intrested in i now you are a big art collector and u might be intrested my phone in 708-369-4450 thanks | |
| Jack A. | 12/21/10 |
| I have tried several times for two days to get into my on line account and it will not work even after you e-mailed my info to me. So I changed my password and now it says you already have an account and will still not let me in. Why do you need an account and password just to get some pictures printed for pick up? Walgreens have got to large and don't care about the customer any longer. | |
| SM | 12/21/10 |
| In response to Shelia Fluty, those employees more than likely helped management get your son fired. Thats how Walgreens employees are. They will laugh and grin in your face then backstab you. You can not trust any of them. They will snitch and lie on other employees at the blink of an eye and proclaim Jesus is Lord at the same time. I have worked in several districts, and the walgreen employees and managers are all the same. Knoxville, TN | |
| WT | 12/21/10 |
| I am complaining about Walgreens because the store managers are always hiring their relatives or friends to work in the stores which has lead to low empolyee morale and very poor customer service. We, Walgreens employees, have to park in a specific area on the parking lot. Everytime that I do not park where I should, a walgreens employee informs the manager, and I have to move my car. Why are employees outside and hanging out in the parking lot? The managers on duty never discipline the informant for hanging out in the parking lot. Because the only way for the informant to know that I or others have parked in the wrong area is if he or she goes outside on a regular basis. We, employees, come to work at different times of the day. As for customer service(CS), there is not good CS because the store managers hire their friends and family members. So when a customer complains, there is no recourse. The only time an employee is disciplined for a CS complaint is when the employee is not a friend or family member of the store manager. Nashville District | |
| PERSON WHO HAS BEEN TREATED POORLY | 12/17/10 |
| ABOUT 99.9% OF THE EMPLOYES AND MANAGEMENT IN WALGREENS ARE COMPLETLY MISRABLE PEOPLE. THESE STORES EVERYWHERE HAVE GONE DOWNHILL IN EVERYWAY. THEY ARE LUCKY THEY ARE A WELL ESTABLISHED STORE OR SOMEONE COULD COME IN AND TAKE ALL THEIR BUSINESS. | |
| Walter | 12/15/10 |
| My family and I have gotten our prescription for years at walgreens. recently i switch jobs and my insurance didn't star right away, i usually pay four dollars, per prescription, but since i had to pay out of pocket it cost me forty five, i spoke with the pharmacy manager and she was extremely RUDE about the situation i mention to her that my doctor had told me to call different place for prizes and i found the same medication for six time less than walgreens the manager basically told me that if i didn't like their prises to elsewhere. I was very disappointed since my family and i have been a loyal customer to the store for decades. i will no longer shop at your store and family and friends will know about this incident, i wouldn't want them to experience the same. PS store location: 311 N Baltimore st Kirksville MO 63501 | |
| katie | 12/3/10 |
| I myself have only been with walgreens so far 1 year. (store #09940) Not sure how much longer I will last. I myself feel pretty bad for all the costumers who complain how we never have any of the featured items that are on sale. They have to realize though that it's not our fault ,it's the vendors fault and the stock/shipping fault. We want to sell the sale items trust me...but half the time there just isn't enough to go around. Those flyers are made months in advanced! As a consumer myself, yes id be a little upset too but what about when CVS or RiteAd doesn't have an item you are looking for? I have to say though i really do love helping people and i love my store. I don't mean to brag or sound like the best employee ever, but if i know for a fact that we have a certain item in stock even though it's not on the shelf i'll get it for you. Elder costomers, i'll bend over backyards for you if you need help. If we don't have a certain item, i'll even call another store to see if they have it and even ask if they can hold it for you. But then again, that's just me. It's a shame how not evey employee is not willing to help and even then i'll try n pick up their slack. so come to my store in plainview new york =) | |
| DON WHITED | 12/3/10 |
| I was raped by Walgreens!!!! I purchased a prescription for Ciclopirox Topical Solution 8% November 1, 2010 in Houston Texas. I was charged $100 for 6.6 ml bottle. I found that I could purchase the same item for $23 at Kroger Pharmacy. | |
| Lynn Coleman | 12/6/10 |
| I work at a doctor's office...it is ridiculous the process is so time consuming and annoying to call in a prescription. First you have to listen to your ads, then voicemail to tell what button to push...#8 and then you get the human who tells you she's too busy to take the presciption..."please call back and leave on the machine. Process starts all over again and we have to be put on hold to listen to music. I have started telling my patients to use another pharmacy. You don't even stock the easier prep...Halflightly!. Need to do a littler CEO undercover would help this company. sullymona@aol.com | |
| Rosa | 12/8/10 |
| To: Walgreens Corporate. My name is Rosa Fash. I worked at Walgreens 02330, Newton MA. I was hired in April 24/2009 to November 26/2010. I am writing this letter to communicate some problems at store 02330. It is very important that you read this letter. During this period of time, I stared working in cosmetics. The store got a new manager in February 2010 his name is Jim McCarthy, a few months after I did management and inventory. I stared opening and closing the store once a week and taking care of inventory among others. I thought I am going to get help from the store manager, specially the days where I had to work on scan outs, but no, instead he had me running the store, doing fotho, scan outs, saturdate and totes. At first I Thought that this problem is going to change when he hires more people. But, I was totally wrong. I never said this is a lot of work, no; my question was why only one person has to do it all, when the store has four or five people more. At this store you never going to see the managers working, or training the people so they can do a better job, when he hired a new person I had to trained and I was very happy doing this, my question is: Are managers here to work or do something or, they get paid just because? The managers at this store do not work as they should do. They really never care about doing something to maintain the store neat and clean, I never got help with the stockroom so it was very hard for me to do my job, every week was exactly the same problem, for example: during my two day off, nobody care about smart counts, after two days off I had a lot of items to count, they never work totes, never, One day I asked for help, this was after 4 months and McCarthy got very upset and I was insulted. He is very rude, he does not know how to communicate with his co-workers, and he said that he is the store manager and nobody is going to tell him how to manage that store. In some days he schedules a lot of people, but nobody works, and when I was there he wanted me to do all the job, this person really shouldn’t be in charge of that store. The other managers never work either, they waited for me to work the scan outs so that way I pulled the merchandise needed on shelves. This is why that store is much disorganized and customers are complaining all the time. Because this person never learned how to do his work, as a result all the employees do whatever they want, it is very hard to make them work, and he does not care. I had to work all the totes; otherwise they would remain in the stockroom. Even with all these problems I tried to do my best, and I did it, one day someone from the District Office came to give me more information about scan outs, how to work the reports, and said that I should not be in charge of the store when I work the reports, so, I talked to McCarthy about this and he got upset, he said to me” That is not true, I decide how you work those reports and you have to do management and whatever I say at the same time with scan outs.” After this I knew McCarthy does not care that much about that store. I wanted to take my one week vacation as everyone else did to see my mother , but, McCarthy said to me that I am not able to take those 6 days together , He also said to me that if I want the job basically I needed to forget my mother, that someone else could take care of her. But, he could give one day off per each week, so I never had those days. He is very flexible with everybody else about vacation, never said no to other people. His version was that he had a discussion with the district manager; so he ends up telling me that if I want that week off he could cut my pay. Finally, he never gave me vacation and I never get paid for those days. I expected that pay in my last paycheck which I received on December 2nd. Only because I needed help, he said that everybody was very busy , that is totally untrue, I saw them doing nothing as always; he also said to me that if I don’t like it I can go home. In that moment I was forced to quit my job, I had no option. The manager before was very helpful and they taught me everything about the store, this new is good to insult people, he can do something only when de district manager is visiting the stores, at least he pretends it. You can prove my testimony by checking the cameras. I am accusing this person of discrimination, verbal harassment, for violate my rights and for intimidation against me. After all working at Walgreens was a very nice experience, I wish I could’ve done more for this store but we never had a team work. I am a hard worker; I never called out, not even when I was sick. If I wrote this letter just to inform you of this situation and, I am very sure that this can be a better place to work at. Thank you for reading this letter. Sincerely, Rosa F. | |
| Gabriel E Tamez (Austin, TX) | 12/14/10 |
| My mother was given the wrong medication, this happend last night manager said it wasn't his problem, I'm calling corporate, I demand respect and problem fixing ill keep you posted my email is Gabrieletamez@gmail.com | |
| Erika Johnson | 12/12/10 |
| I have just experienced THE WORST EVER CUSTOMER SERVICE at Wallgreens at 1619 50 the street. The manager Tanya Easterwood and Ambria Park were very rude, lackof any skills to manage customer experience, they even went as far to question if I am not some kind of low character customer, their inventory is ABSOLUTE MESS (today is December 12) and none of them knew hot to accept an item that I decided to return after 30 minutes frommy purchase. I spent more than $160 and my returning items were around $30 and I HAVE NEVER BEEN TREATED SO POORLY and with SUCH INCREDIBLE AROGANCE as I was by these two incompentent and rude Walgreens employees. I WILL NEVER AGAIN enter this store. Please, someone, go check on this store...they advertised prices are not what they run through their register, they could not find an item that I was returning on my itemized bills that I brough back, it took them 40 minutes to process one return because of this ABSOLUTE MESS IN THEIR INVENTORY! The manager is so incomptenent...obviously, it does not required much tact, logic, attention to detial or critical thinking skills to be running one of the LOW QUALITY DISORGANIZED STORE> THE WORST EXPERIENCE EVER> Ambria was very rude and arrogant. When I started to have problems with this return and I had to wait 30 minutes, I started to think of complaining about these incompetent employees and turned on my phone. I HAVE THE ENTIRE 10 MINUTES RECORED AND I will make sure to share it with the entire world. UNBELIAVABLE HOW RUDE AND DISORGANIZED THIS PLACE IS>!!!! | |
| KV | 12/1/10 |
| I recently was FIRED from walgreen In new jersey after working there for 3 years in the pharmacy dept, before hand I was always accused of helping the customers too much and speaking "GHETTO" never knew a new york accent was ghetto , at times being yelled at by my assocaites to do something else in the middle of me helping a customer? I know I went the extra because I cared about all the customers even the ones that had a bad day because ( who wouldnt after being in an office for 2 hours ) and when I said 15 min for a RX i made sure i would get it out on time , I was let go for aparently being late here and there. but yet me staying 1 hour after my shift to help them didnt count ? I can in my own believe most of these claims because I seen it myself and been treated like that as well , best thing to do is to go to cooperate even if u can reach them there . | |
| ANDREA DAVIDSON | 11/28/10 |
| We just had someone charge $217 on our debit card at a Walgreen's. You would think that they would ask for I.D. because of the large purchase amount but obviously they didn't. Now we have to go through the claim process with our bank to (hopefully) get our money back. | |
| Rick Bloomer | 11/22/10 |
| I am wondering why wallgreens is building all these sites and not using local people to do the work everywhere in new york i see nj plates it cost alot of money to live here you expect us to shop at your stores but dont hire local people to do the build outs. NOT GOOD BUSINESS. I work in the building trades and cant even bid work in my own town and have to look at people from another state and another country for that fact do the work we shouild be doing. I for one will be going to the press and any place else i can for the word to get out! | |
| estes alan | 11/17/10 |
| theres a homeless shelter in Marlbough Ma ROLLINS HOUSE that is in need of clothing for the homeless Is there a way Walgreens will Help the homeless with some close & food .Im hopeing with the cold winter coming on. Someone will reachout to help theses people . GOD BLESS YOU | |
| Travis Traggis | 11/20/10 |
| I went into Walgreens to fill a prescription to treat Herpes, and the Pharmacist laughed at me and threw in a complimentary tube of Cortizone cream. That is not very professional and I am offended. My husband didn't tell me about his "situation" until after we were married and I don't appreciate being ridiculed for it. | |
| Pat Swicegood | 11/20/10 |
| I called Walgreens to ask if I could get my meds. filled at the Aberdeen N.C. location, I usually get then from Rockingham N.C. Walgreens. Well I called 2 times did not get your recorded sales pitch but on the third try I did get the sales pitch. Finally spoke to someone in the pharmacy. Before we finished the conversation she was no longer on the line my phone or hers i do not know. Called back listened to the flu sales pitch and finally someone answered, spoke with her she wanted the RX number I said again I said I have already gave it to you she said I am not going to argue with you but she would not shut up long enough for me to give her the number. I told her she needed to listen. In all my days I would NEVER even consider arguing with a paying consumer!!!!!I will not get my eds. filled at walgreens (notice lower case) again after this. I spoke to the second in command Stephen. I told him about the phone and the pharmacy. He said "Idnt know wats wrong witht doese people back there". "We be havin complaints all da time". Very professional I was really impressed. He said he would check the phone at least. Is the first question on your job applications idiot check yes or no. The right answer must be yes!!! | |
| Lesa Daniels | 11/12/10 |
| If I could have put up 0 stars, I would have. My husband ran out of diabetic test strips while on a trip and went into the Garden City, KS Walgreens to get some. Well, he stood at the counter waiting to be addressed by the gal, she looked at him and as he was getting ready to speak, she turned her back and walked away. He was still waiting while 3 more people walked up and she waited on them. Keep in mind, my husband is a well dressed, and good looking man, so it wasn't that he looked dangerous, the only difference between him and the people she waited on and the rest of the staff at this store was he was white not mexican. That is all we needed to know. Needless to say, we will not step foot into another WALGREENS again. And the plant I work at has companies nation wide that will get a email first thing tomarrow morning from me stating my opinion of WALGREENS. | |
| jason | 11/1/10 |
| I have stopped going to Walgreen's for one reason: The incessant "push" to sell candy at the checkout counter every time I go there! One cashier at the Edina, MN, store on France and 49 Street keeps pushing it even after I tell him no! | |
| Donna McGregor | 11/1/10 |
| I am so disgusted with Walgreen's that I will NEVER set foot in one of these stores again. In the past, they have given me the wrong prescription,made snide comments regarding the medicines I was taking and the pharmacy staff openly talked about my medication and laughed at me when I said something in regard to their behavior. I had one pharmacist jump up and down and and act like a child when I was trying to get my medication and it wasn't ready. Now, the kicker. My Doctor's office called in 3 prescriptions for me with a refill. I went to refill and they told me I did not have refills, it required approval.This began on Saturday, two of the three are dangerous to quit taking suddenly. So I called my Dr. office this morning to get it straightened out. I was unable to go to work because of this. It took 4 calls for them to finally understand what was going on. This began and 9:00 this morning and it is now 5:00 and there is still one they haven't finished with. I don't get their problems. I am reporting this to the proper authorities since you don't care. | |
| Catherine Gialanella | 10/17/10 |
| I went to Walgreens at 3182 Memotial Highway Dallas Pa. 18612 I had injured my ankle and could hardly walk, I entertered the store and there were two females one working the register (Katelyn) the other just standing there (Kelly) I told Kelly I had a bad injury and could hardly walk, (I only had one shoe on) I proceeded t to tell her I needed an ankle and foot bandage. She infomed me they were in next to last isle all the way in the back of the store. I informed her it was hard to walk that far. Her response was well that's where they are. I painfully went back to get it and as I was leaving the store she was outside smoking with another female (not in walgreens clothing) leaning up againest a car. I commented That her manager should be aware that smoking was her priority instaed of aiding a customer and that her manager and the corporate office would have feedback from me. She gave me a not so great look and turned her head. This is very uunerving as we have 4 major phamacies in tnis general area. As a professional as a Hearing Health Care Provider I see many seniors all day long, so she should be curtious and helpfull. just because I was in jeans and a baseball cap. | |
| employee confidial expected | 10/17/10 |
| 9805 Discrimination against non_african american. Interviewing afican american mainly,and hiring mainly african american,four in the last two weeks. Writing people up left and right. People who have been there for years wanna leave,customers not liking the changes they see per my infor from co-workers and things observved together. | |
| Robert Kelly | 10/15/10 |
| Walgreens is hiring unqualified pharmacists at an unprecendted rate. They're going to get someone killed. A north Indianapolis location filled a prescription for my sister's son who was a victim of assault. He had several teeth broken. The script was for mouthwash. On the bottle the pharmacist said to "Gargle and Swallow." That sounded strange, so my sister looked up the administration directions on the internet which very clearly warned: "DO NOT SWALLOW!" THe result it was explained would result in severe vomiting. His jaw was wired shut. Severe vomiting would have caused him to choke to death. The pharmacist maintained it was just a typo, as IF IT HAPPENED TO BE NO MORE THAN A MISPLACED LETTER. IT WAS AN EGREGIOUS ERROR THAT COULD HAVE SENT THE PATIENT INTO FITS OF VOMITING. My experience with Walgreens in Williston, FLorida: My script VERY CLEARLY stated 30 units of pills with 5 refills. It was filled and only 3 refills were listed. Upon being confronted with the descrepency when it was noticed two days later, the same pharmacist looked up the original script, changed it to read 4 refills (It should have been 5) and gave me another refill later without changing the refill amounts on the bottle. I never requested a refill, but took it anyway in order to settle the matter. Later I learned she contacted the doctor's office who said she called to see if a patient (Me) was trying to scam her into getting more refills than the script called for. It created absolute chaos. The Doctor's office manager wanted me to sign a statement saying I would adhere to ALL script refill quantities in the future. I refused and told them what transpired. After some investigation by the doctor's staff, I was cleared. They aplogized. I told them to stuff it. The next day an argument occurred between me and the Walgreen pharmacist who threatened to call the police. I left, made out a sign that said, "Walgreen Pharmacy hires incompetent pharmacists to comply with Affirmative Action requirements," and taped it to the tailgate on my truck. Both pharmacists in my case and my sister's case were black. Walgreens is going to get somebody killed by forcing their AA hires on the unsuspecting public. I'll never shop there again.......at any location. I'm not going to risk being killed by an incompetent person, because the greed mongers at Walgreens want to be politically correct. | |
| DOROTHY HAUFLER | 10/10/10 |
| Have been getting my prescriptions from Walgreens for almost two years. While there, also purchased other items.......The store is on Leopard Street near Corpus Christi TEXAS........... The last time I went there to get a refill for medication for prescriptions for seizures........Called and was approved......However, when I went to pick up. I was told the doctor did not approve. Why, I asked did you tell me it was ready to be picked up and now Dr did not approve.............Phamacy Tech person said, We called the doctor and asked which refill to fill, the one by him approved or the one that was filled by another doctor. They told my primary doctor I was getting the prescription ffom two different doctors. That was true. When I was under another insurance company which was HMO, I had to go to only provider doctors. When I changed Insurance and became eligle for Medicare, I had to see a different doctor. My doctor followed with a letter and also called previous doctor and said for me to find anaothe health care provider. My Lawyer told me to write you and let you know of the problem first. He said I needed to file commplaint with Corporate, then he would take it from there and file suit. I had a seizure days later from suddenly stopping the medication. I was trying to call my Humana Ins Co to get a new doctor and emergency visit. If you need to contact me, you can email me first. Then I will provide my address and name of the Attorney representing me. I have never been back to Walgreens again (6 months a go) and I WILL NEVER BUY A SINGLE THING FROM WALGREENS AGAIN. New doctor suggested a new pharmacy as she said other patients had similar problems........... dsemer2010@yahoo.com Dorothy Haufler | |
| Ray Maldon | 10/7/10 |
| When shopping at a Walgeens in Pennsylvania in September 2010, I went to a register to purchase an item and used a Credit Card . the sale was approved and I realized that I didn't want to use that particular card. I asked the cashier to cancel the sale and I would use a different card to make the purchase. I refused to sign for the present purchase and she was unsure how to void the sale. She called a supervisor in the store and I was told that she would have to turn off the present register and not to worry, and that I would not be charged for that SALE. I was then told to go over to another register and make my purchase there with the other card. " GUESS WHAT " I was charged for both sales-Even with out any signature on the first one-I contacted the Corporate Offices of Walmart to speak with someone at a higher level-told my story-was told some one would be calling me back. Do you thing anyone has called me back?---NO--- I will attempt to speak with someone in authority again- Then consider LEGAL ACTION-- My opinion of Walgreen Corporate/with regard to Customer Service is They don't realy care about customers OR they are dishonest | |
| Janice Thompson | 10/2/10 |
| Before today I would have rated the store on the corner of McCall and Bradley in Menifee Ca 92586 a higher score. Although I have had a few problems there, today topped them all. After having 3 ring ups of wrong pricing, I still went back to buy a glove which I had called to make sure they had and was quoted a price on the phone. When I got there not only did it ring up wrong, but when I asked to talk to the gentleman I had spoke with it went from person to person until I stood there waiting and finally just paid and left. This by the way was after the lady in line in front of me had to correct them on her ring up price. This is a senior citizen area and I feel that this is an abusive attack on the elderly and their tendency to question themselves before they would question the store. Please do something about this before it becomes a bigger problem. There are other stores around but we still prefer to shop Walgreens. I just saw 35 postings and only 5 had more then 2 starts I hope you take this seriously and decide to mend keep your Companies name. Please feel free to contact me savedn4given@gmail.com | |
| Robert Young | 10/2/10 |
| I have tried to deal with Walgreens at 4 different locations over the last five years, but I have left on multiple occasions due to bad service at the pharmacy departments. Due to my disability, my insurance pays out over $1,000. A month for my various medications. Yesterday was the last time I will ever use Walgreens. The pharmacist on duty refused to give me a legal drs prescription for coumadin which I require for my massive blood clots in my lungs. I have had this same prescription in the past and it is very difficult to balance the INR levels at first and multiple scripts for different degrees of coumarin must be written by the treating doctor. Your very young and inexperienced pharmacist refused my necessary medications saying that I could not get my presrition filled for a NEW dosage of coumadin if I was dropping off a prescription for a newer dosage of coumadin. This outrageous. I will be on this medication for the rest of my life and I will have to take various dosages of this medication as my INR levels vary from week to week. This is not the first or second time that I have been harassed or discriminated against by your pharmacists. Your staff at most of your stores has shown me to be incompetitant of filling a simple workers compensation prescription. I have been called by your stupid automated telephone system to inform me that my prescriptions are ready for pick-up, only to have my wife drive me to your store and find out either it was not ready or your staff in the pharmacy department placed it under the wrong insurance. I have been forced by your staff to pay cash for my medications and then get reimbursed later after they have fixed their mistakes. I have been wrongly charged a co-pay for my medications when it should have been processed through my workers comp. Insurance. I have been given the wrong prescriptions and the wrong amounts. I have called this line to complain before, but no one returned my phone calls. You have just lost a thousand dollars a month business from me and my insurance carriers. | |
| John Cammarota | 9/29/10 |
| I was told that they would not accept my federal blue cross/ blue shield card for there Flu Shots this year, was told blue cross didn't want to pay for the shot, come to find out it was Walgreens who didn't want to include blue /cross in this year. I will be doing all my perscriptions from now on at Rite-aid. Can't believe after using them for the last 6 years they would do this.Sincerly MR. John Cammarota. john.j.cammarota@us.army.mil 334-763-1541 | |
| sunita | 9/25/10 |
| i have good experience to one of the stor in ocala 24 hours last tuesday 14th sep 2010 one of Walgreens pharmacist working at nighttime very young and very professional and frindly his name bavin he say he help me . i have good experince | |
| Loretta W. Barnes | 4/11/10 |
| Walgreens has always been a very convient store to shop at. This Sarturday,April 10, 2010 I went to Walgreens at 8050 Liberty Rd., in Baltimore,MD. I went to purchase a Virgin Mobile prepaid phone card for my son. I went to the rack which was listed Virgin Mobile prepaid cards. I picked up a $50.00 card took it to the cashier paid for it and left. When I got home I went to my computer to activate the card looked at it and it was a verizon prepaid card. I rushed back to Walgreens to the young man who waited on me and explained to him my problem. He replied He couldn't help me with a refund and called the store manager. Daniel the cashier went to the rack to find that someone had put the cards in the wrong racks. He asked if I wanted to speak to a manager i replied yes. The manager also told me bastically I had lost $50.00 and to try and call the number on the back of the card and speak to a rep. from Verizon pre paid. I did and the rep. asked me why couldn't they refund me my money since the card was not activated? I couldn't give him a sensiable answer. He couldn't help me. I need someone to help get my money back. My name is Ms. Loretta W. Barnes I am a single mother and I cannot afford to lose $50.00. My cell phone number is 1-443- 642-9728 my home number is 1-443-426-6452. Please someone call me to help me get a refund,PLEASE. My home address is 8001 Woodgate Ct. Apt. A, Baltimore, MD. 21244. I thank you for your help. Ms. L. Barnes | |
| delbert webb | 4/19/10 |
| For years we have had prescriptions filled and done shopping at Walgreens and have always been impressed with the value and service. However, our recent experience at the store showed misleading advertised specials and gimmicks that are not consistant with the Walgreen brand. The manager on duty is a discredit to the company. As a long time customer and stockholder I am disappointed that this bad apple has not been weeded out. | |
| Leah Lieberman | 5/18/10 |
| I went to four different Walgreen's locations yesterday in the attempt to find Hellman's Mayonnaise which is a featured sale item the week of May 17th. I was disgusted to find that each of these four locations did not have one container of this product in the store. It looked as if there had been none there at all or the few they had in stock were gone by the time we visited each store. At one location we were told by a salesperson to come back on Wednesday as this is when the store receives its weekly delivery. I found this very annoying as this is not the first time it's happened (moreso with grocery products) that the advertised items are never available in the store. I also prefer to call a toll free phone rather than having to write an email. I am wondering if I will get a response to this posting. | |
| oneisha kendall | 5/25/10 |
| While in Walgreens located in Vallejo, Ca my son was injured by a metal chair which fell on his face around 5:06pm on May 24,2010. He recieved @ knotts, one located on the uper left side of his fore head and another inbetween his eyes browns, a bruise underneath his right eye and the whole right side of his face is so swole that he can barely open his eye. This incident had to happen two days before his birthday. He is only 23months having a hard metal chair that should not be sitting in a family store fall on his face. we rushe dhim to the hospital. we have no insurance, so what should have been a quick visit to the local walgreens turned into a scary moment, a hospital bill, and a long night trying to calm my son down and watch him to make sure he would wake up when he fell to sleep since the chair left knotts on crucial parts of his head. so what do i do from here? i am hiring a lawyer to deal with the case. You can contact me via email @ oneishakendall@yahoo.com. thank you | |
| Dean Armbruster | 5/28/10 |
| To Whom It May Concern: On Saturday May 22, 2010 I photographed, with Walgreens film, the Communion of my two nephews, Garrett, adopted from Guatemala and Ryan is brother, who has Cerebral Palsy. I photographed in the church, outside the church, with Father Lee and then at the catered reception at a restaurant. I was so happy to have great shots that would give pleasure to the family for a lifetime. Many of the family who attended were elderly and might not be with us by next year. I photographed the boy with everyone and then a group photo that was a masterpiece. I then directly to Walgreens # 3470, Huntington, New York, as I have been doing for years to get the film developed. I gave my film to the film attendant at 6:30PM who told me the prints would be ready at 7:30PM. At 7:00PM I’m there for pick-up when the photo attendant told me there was a jamb in the machine and he took the cover off and exposed the film. The film was destroyed!!! I almost fell to the floor. I couldn’t talk at first. I asked for the manager, Mr. Leudy, who said he was sorry but there’s nothing he could do. He did offer “Free prints of any type and amount for a Communion”. What the heck good is that!! What am I suppose to do get all those people together and stage another communion!!! The kid who processed the film was not trained properly, or he would not have opened the cover. To offer a roll of film and or prints of a Communion as compensation is absurd. I am so heart broken I still can’t tell my brother-in-law and his wife. I know that stuff happens! But, when you entrust you non-replaceable memories to a company, you better make sure you have the staff and the equipment. I hold Walgreens responsible for letting this happen and I want to know what Walgreens is going to do about! There is a latent image on the film, which a highly professional film lab might be able salvage. And if not I want to know how Walgreens is going to compensate for the loss. Please respond as to how you want to proceed. Dean Armbruster 631 549-0838 | |
| carla Nieman | 6/4/10 |
| I just went to my bank,only to find out someone had made A purchase at Walgreens for over $400.00 on my debit card. My bank was hacked into and someone from Florida stole debit card numbers and sold them to people in Mexico. They were having A free for all on my debit card and at least 40 other people who have filed police reports! Most charged at Walgreens and Toys R Us,huge purchases! They wiped me out and my bank has locked up my account for 8 to 10 days! I am sick to my stomach! How could this happen? Are picture ID's not asked for on such A large purchase? I am going public with this one! Buyers beware! | |
| Belinda Lassalle | 6/4/10 |
| I live in New Orleans, La. several blocks from the Walgreens Store on Elysian Fields. This is the store where the teen was shot to death in the parking lot yesterday evening around 4:30pm. My 80 year old mother had just left the store a 30 mins. earlier. This is the last straw of the many incidents that happen in that Walgreens parking lot. My family will not be shopping there anymore. For the last several months there has been a lady begging for money with a young boy (5-6ish)she tells people coming out of the store that she ran out of gas & hates to have to ask but needs money to buy gas. After learning from other neighbors that she has been doing that for months, the last time I saw her I told her that I was going to report her to the police and the local child protection agency for child abuse. I mean she is there with that child in the heat or in the rain. I also went inside and talked to the store manager who seemed to be oblivious to her and the child which I later found out that many have reported her to him and he does nothing about it. Well, yesterday my mother was approached by her(with the young boy)again coming out of the store. It was pouring rain - after approaching my mother(who blasted her out) she went inside the store. THE STORE MANAGER IS ALLOWING THIS WOMAM TO BEG WITH THE CHILD ON YOUR PROPERTY AND DOES NOTHING ABOUT IT!!!!! SHE WAS PROBABLY STILL AT THE STORE WITH THAT CHILD WHEN THE MURDER OCCURRED. TODAY I CALLED THE NOPD CHILD ABUSE UNIT TO REPORT THIS WOMAN AND WHERE SHE IS BEGGING - AT YOUR STORE!!!! THE STORE MANAGER NEEDS TO GO - HE EITHER ALLOWS OR TURNS A BLIND EYE TO BAD ELEMENT AND RIFF RAFF THAT HANGS OUT AROUND YOUR STORE. | |
| rogers | 9/7/10 |
| I went to Wallgreens store with address 7155 Van Nuys, Van Nuys CA. I normally go to Rite Aid because it's just walking distance from my house. This is my first time going to that location. I went there because there were some items on their ad that I wanted to buy. When I came in there, I asked an employee for the advertised item I was looking for because they weren't any on the shelves. He said that he they don't have it. I told him that it was on their paper ad. We looked at the shelves and we did not find it. That's fine. Then they had some foils on sale- which I had to dig through the piles to find it. There was only one. That's fine. When I went to pay for my items, I saw a man talking to the cashier about the advertised item i was looking for- apparently, they did not have the brand on the ads, but they have another brand which would cost the same. I wanted to get that item, but I figured I'll just pay for the ones I have on hand first. I got some reward/coupon/wallgreens rewards from the items that I bought. Then I went back to get the advertised item I wanted in the first place. There was a line and I had to go to another cashier lady whose name on the receipt says PAULA. I used the coupon from my previous purchase which was literally just minutes away from this sale. She frowned when she saw my coupon. While I was walking out, I read my receipt and saw that there was a mistake with the price. I went back and talked to the other cashier because that Paula was kinda rude I did not want to talk to her. The other lady was nice. She then called for the Manager so she could reimburse me the amount that I was mistakenly charged for. I was surprised to see that the manager is the same person who did not know of their advertised sale. He refunded me my money. On the receipt it says MR. BOLANOS. Then I figured since I had some other wallgreens coupons that was given to me from my first purchase might as well spend the whole thing. I went to Paula again who was obviously irritated with my coupons - THEIR OWN COUPONS WHICH THEY GAVE ME JUST MINUTES AGO. Then the manager came and Paula said something to the manager in a foreign language. (I guess spanish? mexican?) The manager responded to her not in English. It was rude that they did not speak in english in front of an obviously Asian customer, but that was fine. What's not is that they both looked at me and the manager said "oh yeah, she the one?" At that point I wanted to make a scene, but did not. I was more of embarrassed that I probably looked too cheap to them- asking for the advertised items and using THEIR OWN COUPON THEY JUST GAVE ME FROM MY PURCHASE MINUTES AGO. When I got home, I counted my items and there were some that were missing. I called to ask them if it was there and they say yes. I asked where was it at? they said at the cash register. I asked if it was paula or the other lady. sh said yes, paula. I'm not actually from Van nuys and the items i left did not cost me that much. I probably left it because I had several bags I had to load up in a cart and the manager and paula were talking she forgot to give it to. and I was too irritated by their gestures so I walked out of the store fast. I have a friend who is a pharmacist in Wallgreens San Francisco and I want to love Wallgreens because of her- but the rudeness of the people of this particular branch would definitely drive customers away. | |
| James | 9/8/10 |
| You have some cookies being sold in some of your stores where as the cookies are being bake in a private home which is unsanitary and illegal without having a proper baking facility the cookies is called Ms. pines tasty sweets Butter cookies this would be a violation of the City of Chicago sanitation Ordiance of Chicago. I am informing you of this unsanitary act to protect the reputation of Walgreens. The cookie are being sold at 75TH and State st store and a few more. | |
| M SUSMAN | 9/9/10 |
| Over the past 4 years I have spent regularly and been a LOYAL consumer at the WALGREENS located on the 5000 W Sunset Boulevard near Western in Hollywood, CA 90028, then about 2 months ago, I was assaulted by a pan handler as I exited with several bags having spent almost $50.00. Then one month later PULLED A KNIFE on me as I was leaving the same store This man was not on the sidewalk, but right outside of WALGREEN's store doors, and he was on PRIVATE PROPERTY being leased by WALGREENS, with a sign saying on on-site SECURITY and "monitoring in progress" EVEN more UPSETTING is spending the time to call WALGREEN's (800) number, explaing all of this to a lady, who asked me a 1/2 hour's worth of questions, THEN gave me a "case" number, and that this would be "escalted" to V.P. Matt Setso's office HAVE NEVER even GOT A RETURN PHONE CALL (323)822-6654 | |
| Lee R. Johnson | 9/18/10 |
| I give Walgreens at Goliad Rd. in San Antonio Texas a 5 star rating at the pharmacy. Kim was working by herself with the pharmacist and had a flood of customers. She answered the phone, the drive through line and customer walk ins by herself. Kim had me in and out in about 15 minutes. I was overwhelmed at her professional work. She was courteous and kept a smile while people were rude and impatient. They quickly changed their minds after the short wait. I use to shop at HEB pharmacy. But you usually have a very long wait. That is why I go to Walgreens. Thank you Kim and the pharmacist on duty Saturday 9-18-2010 at approximately 10:30 am. Lee Johnson | |
| Pamela H | 9/20/10 |
| I was an x employee at a Walgreens store in Buffalo Grove,Il.I left employment in March of this year.I have re applied and have heard that there might be some hours at buffalo grove road were I was employed at one time. I spoke to the Store manager Kathy Cox and was spoken to in the most urn approbate way.Mind you I shop at that Walgreens often and all the employees there are very well respectable employees.My complaint to you is that after shopping in the store and speaking with an x co worker another employee over heard us talking and went into the office and must have spoke to the store manager that I was inquiring about a position again.Regardless the was she spoke to me on the phone was"I know who you are and I heard that you are very unprofessional and I would never think of interviewing you.She also said other things altho that is not important.Now mind you I am a paying customer and I was respectful on the phone and as a store manager she is not a very polite nor professional manager.So there for I will no longer shop at that store and nor will the people I was with on that day. | |
| bc | 9/14/10 |
| it took me two weeks to get a prescription filled.it had to be approved thru my doctor and my insurance company..i constantly called the walgreens (245 s. main street, clinton,tn) to see if it was ready,i kept getting same story."we are still waiting on doctor's office" so i call my doctor's office to have them contact pharmacy.well they did and it took only a few minutes to get the approval i needed.it turns out the walgreens had never even tried to contact my doctor's office.the pharmacist proceeded to disrespect and argue with my doctor's office.this is not the kind of treatment anyone should encounter when dealing with a medical professional..i will no longer shop at walgreen's for anything.someone needs to find out why theses people are so rude and unprofessional and do something about it..walgreens gets no stars from me.. | |
| RSSERAYDAR | 6/18/10 |
| I cannot believe that I was robbed by an employee of Walgreens. I had a triple by pass and open heart surgery. I went to Florida to recuperate, so while I was there I went to Walgreens to fill my prescriptions. The pharmacist did not have any coumadine, the most important medication and a necessity. I was told there was none available and he kept my prescription and said to return the next day. I did and again none available. Three times I was told to come back the next day and finally on the 4th try, it was filled. Returning home I received my credit card statement and Walgreens had charged me 4 times for the coumadine. I called them and questioned the pharmacist. He said you had to return to the pharmacy 4 times, so it's gonna cost you 4x for the coumodine. I was angry,I never heard of this before and he refused to correct the charges. I still can't believe this ridiculous situation. I want Walgreens to refund this money to me and also Walgreens never told me that my generic medication is free. Humana never told me either. I spent over a thousand dollars in medication from Walgreens and they were charging me as much as l5x the amount that should have been charged me according to my prior purchases of the identical same medication. If one of my medications was $4.00 they charged me $2l.00 for a 30 day supply, while the $4 covered a 90day supply. I want to get back what they "SCAMMED ME." I have the bills to prove it. The sales products are hardly ever available like the former woman stated. I hate to shop there and I'm angry with their service and taking advantage of Senior Citizens. I want to hear what the Chairman - President has to say about this...how would this article look in the newspapers. I always thought that Walgreens was an honest corporation and had the highest integrity, but not anymore. | |
| Pastor James C Cain Jr | 6/22/10 |
| Claim Number: 30100598171-0001 I spent a half to one day in order to get estimates, all over town and sitting and waiting for them to do there work. I then mailed this to (Sedgwick CMS) Mary Hensiak I believe she tried to get it settled but some one decided they did not want to pay the bill of replacing the carpet. A copy of this bill was sent to Mary Hensiak, after weeks of run around i got a call from some lady, she said i needed to call someone out west in Utah in order for them to send me a dye kit so i could try to recolor my carpet. I spoke with a professional here in Fayetteville N.C. on dying the carpet and he said the carpet was to light, it would look worse, he said replace it. I drive a Buick Lucern 2006 with 37000 miles on it, i don't want my car trashed by Walgreen Politics. This has been going on now for several months, i am tired of the run around. I will start making regular announcements to my Church people about how Walgreen has treated me. In the next few days i will file a complaint with the Chamber of Commerce. Next i have friends in the legal field. Now i know that public relations will hurt you so sit still and i will start my public relations about Walgreen. Pastor James C Cain Jr 910-323-4293 910-322-0776 Home Address 5922 Shiloah Church Rd. Fayetteville N.C. 28306 | |
| Jaclyn Trinh | 8/27/10 |
| I am more than dissatisfied with the Walgreens in Green Bay Wisconsin. To be exact the locations in Howard on Cardinal ln, in Green Bay on Military Ave and the Walgreens on Baird and Mason St. My doctor called in a prescription at 7:30A.M. to the Walgreens in Howard. I recieved a call from one of the pharmacists who told me they did not have one my prescription in stock but they had the other one, they would need to send the one they didn't have over to the Military location. After work (5pm) I went to the Howard location and picked up one of my prescriptions then drove to the Military location to get the other prescription. When I talked to the pharmacist at the Military location she had no record of me having a prescription there, she then checked with the other pharmacists who remembered it was going to be transfered over to them from the Howard location. The pharmacist then called the Howard location and was told my prescription was deleted from the system. I had to contact my doctor yet again to have the prescription refilled. This time I had the doctor send it to the Baird and Mason location since it was closer to my home and they had the drug in stock. I went to pick up my prescription from the Baird location to be told they could not fill the whole prescription since my insurance wouldn't pay for more than one month at a time. I went home called my insurance Co. (which I work for) to be told the pharmacy is not entering the prescription in correctly. The representative I talked with stated they needed to enter it in as 70 tablets for 31 days. I called the pharmacy and talked to two different people. I explained the situation to the first pharmacist who refused to give me her name she put me on hold with out listening to what I had to say and put me on hold with out being asked. The second pharmacist came on the line again refusing to give me her name, I explained the situation to her. She did not seem to care and said I can not enter it that way. I asked to speak with her supervisor. I was told that she could transfer me to the store manager, I asked if the store manager could do anything about the pharmacy and she stated No. I said then it would be pointless to be transfered to that person, can I speak to the pharmacy supervisor. She replied no she won't be in until tomorrow morning and she hung up on me. Not only was the customer service horrible I don't feel that Walgreens has the competance to fill my families prescriptions. They lost my prescription, deleted it from the system and then to deal with two very rude pharmacists is utterly inexcusable. My family shoped at Walgreens all the time; we will no longer shop there for any item we may need. There are plenty of drug stores in Green Bay Wisconsin that would appreciate us as a customer. You need to address the lack of professionalism in these stores. I will also be filing a complaint with the better business buearau. Thank you for your time, Jaclyn Trinh | |
| samantha fossett | 8/30/10 |
| i was recently in your noblevill indiana walgreens store and was treated so unfairly, i went in about 10 am no one greeted me,and when i asked where the school supplies might be the manager didnt even stop talking to another employee about her dog tucker to point me in the right direction, finally after woundering the store and found the school suppiles the ile was so trashed up and unorganized i was embarressed to purches my sons suppiles in front of him,not one time did any employee offered to help,after finding the few things i needed the casheir was so rude and rolled her eyes at me and countinuesly sighed when i presented a coupon for my sons school suppiles,all at which the manager was not far away watching from and not doing anything about her attitude towards me and my child, she was about 5'2 middle age brown short hair cut and glasses, i will never return to this store or any walgreens because of how rudely my son and i was treated, i will also not suggest any of my friends or family to continue shopping at this store on 555 westfield noblevill indiana 46060, | |
| Judith | 9/1/10 |
| Gave me double prescriptions. Violated ethics law of talking about my medicene in front of others. Ghetto, hootchie Pharm. Techs working at the New Bern Ave., Raleigh, NC pharmacy. Messed up refills. | |
| P. Ross | 7/28/10 |
| I am so tired of walking into your location at 5502 Mahoning Ave., Austintown, Ohio, and being asked if "I want to buy candy?". Also, these idiots that follow you around asking if you need help, but when you need help, they can't be found or don't have the right information. Shopping in your store is irritating; therefore, I'll go to Rite Aid across the street. | |
| J.L. | 7/28/10 |
| Ok, i was with the company for five years of my life and i finally became a manager for the company. When i moved to a diffrent state i had a store manager that was clearly did not like guys do to her ex marriage. I was fired with no write up or anything because an employe made an error that i did not see and i was given the whole blame! So the same day that they found out is the same day that I was forced to resign or get fired. So tell me where my five years of service went to this company?? NO WHERE! | |
| Nydia | 8/16/10 |
| Walgreens in South Florida has been the worst experience of my life. What are you people thinking? when you reduced personnel and expect the ones that are there to do the work of 2 and 3 people. I know the economy is bad but when it comes to health care you should think wisely. How come Florida is the only State from what I know is going thru these changes?. It's only making your customers to shop else where. You are cuting so much hours and you can see the frustration on your employee's faces. Do not sacrifice great customer service for which one time Walgreens was well recognized for.Who ever agreeing with these changes should come to work at one of this stores and see how he likes. I am pretty sure he will change his mind. I hope no pharmacist make a mistake one day and kill someone by giving them the wrong medication because of the way you have them working with no help and so many hours. | |
| john | 8/12/10 |
| I live in Schiller park and I have been shopping and filling my prescriptions at the store on Irving and 25th for about 4 years.People there have always been nice to me but recently there is a new guy working in the pharmacy who has no attitude at all.I wanted to ask him a question and I had to wait for him for a while.One of his co-workers told him 2 times that I was waiting for him and he just ignored her. That's terrible.I think his attitude is not respectful.I'm so disappointed. I don't think he should treat customers like that. | |
| Sheila Fluty | 8/5/10 |
| Im writing in regards to store09321 in termination of a employee who was fired but in my opion for being injured on the job but he was told it was miss handling of money in other words he took the money.This person worked ther one year not a problem.Since finding out it was broke,things changed.The day he injured it ,Kelly who was in charge at the time was told that it was hurting she told him to grin and bare it and to get back to work.he was in so much pain he asked to get it checked she finally agreed.He drove himself the day this happened, he went two more times the mec center told him he needed therapy after three weeks of wearing a brace he requested a second opion,thats when he was told it was broke.Then thats when it really started,he was told three days later money was missing and they had a write up for him to sign he refused ,guess who was in the office as a witness, Kelly.With the registers there he might sign in but other managers and co workers can use it.Plus he asked Schierberg to show him the tape,but Schierberg replied he didnt have time.Six days later he was called into office there was Schierberg an Sam Ball who wanted him to sign the write-up he refused again .Sam Ball told him hes been around along time and he knows a thief and a liar when he sees one so he left the office to cool down.Then on August third he was fired because money was missing on July twenty-ninth, but keep in mind he went to the doctor on july twenty-seventh and restrictions were the same as before and he has worked every day he was scheduel to work even with the remarks that was said to him.The reason I know this he is my son and he has never ever in his whole life stole anything and to be accused of this makes me fuming mad .You want to know why you have lawsuits this is it he has been theirfor over a year and this has never happened before he is a good man and would help any person,he done alot for the store.All his coworkers if they were his friends or had any shread of decency would stand up and tell the truth of how he was really treated,if so email me at shedog3@wowway.com and that goes for any customer who might of overheard anything.The store is in Evansville ,Indiana on St. Joe.Im not saying the store is bad ,im saying some of the employees within the store needs to be checked out.I am so infurated about this that I will do what it takes to get his good name back!!! | |
| RONALD MCCREA | 7/25/10 |
| I HAD ASKED THE PHARMIST FOR MY BACK RECORDS I GAVE HIME ALL THE ADRESS CHANGES I HAD MY WIFE WORKS IN LAS VEGAS NV SOUTHERN HIGHLANDS , CAROLINA SHE WAS TOLD THAT THEY CAN ONLY GO BACK 2 YEARS FROM PHARMACY BEFORE I STARTED TO COME TO YOU , I GUESS ABOUT YEAR 1999 I WAS CVS CUSTOMER AND THEY TOLD ME THEY ONLY DO 1 YEAR , UNLESS I GAVE THEM ALL THE ADDRESS CHANGES IN WHICH I DID AND THE SENT ME ALL MY RECORDSFROM THE TIME I STARTED WITH THEM , NOW I GO TO WALGREENS AND THE TELL ME YOU CAN ONLY GET 2 YEARS THATS IT WHY IS THAT HE FAXED THE PAPER SOMWHERE I DONT KNOW I GUESS TO CORPARATE I NEED THOSE RECORDS FOR A LAWSUIT AGAINST THE DRUG ACCUTANE FOR MY LAWYERS CAN YOU HELP PLEASE RON MCCREA - JAN. 3, 1957 | |
| N | 7/6/10 |
| How the heck can a Walgreens pharmacist say that our mothers prescription was not flagged? She was able to purchase a 60 count hydrocodene script on July 1 and again on July 4? The pharmacist said it wasn't flagged because one was paid with cash and it was two different pharmacist. WTH? She spent 24 hours in and out of that store until they finally called the police!! | |
| Natalie Maluchnik | 7/8/10 |
| I am very disappointed in the service and response received by one of your 24-hour Walgreens pharmacies. Because of poor treatment I received by a very disrespectful employee, I switched my prescriptions to Target. Target's service and personnel have been exemplary, but unfortunately, their pharmacy hours are not very convenient. I called my local Walgreen to ask that a prescription I needed a refill on be switched from Target to Walgreens. (I was willing to give Walgreens a 2nd chance.) I waited several hours to hear from Walgreens with regard to the transfer of my prescription. I finally called back only to be told that Target refused to make the transfer and would not cooperate with Walgreens. I therefore called Target just to be told that no one from Walgreens had ever called to request a transfer and that Target does not make a habit of refusing to transfer a prescription. I feel that the Walgreens employee blatantly lied to me, that no one from Walgreens had made any attempt to contact Target. I left my prescription at Target and will no longer use Walgreens, despite of the convenience. Lack of proper and respectful customer service is a necessity. I'll put up with some inconvenience in order to be treated well. | |
| Jon Stark | 7/12/10 |
| Transportation Dept. / 18 wheel Delivery Driver I am a 30 Year veteran driver, currenty employed by STI/Guion Ar. This letter is to inform you of the professional walgreen driver I observed a few weeks ago. I followed him I-20/85 around the Northern half of Atlanta approximately 30 plus miles. Your driver displayed perfection in every way. Speed, lane change, courtesy and the ability to maintain the very center of his lane. It is a rarity that another driver attracts my attention with perfection. My compliments to your transportation personel. They are setting a perfect example of highway safety. Sincerely Jon Stark \STI Driver\heathern11@comcast.net note: I recorded date and truck number/available to you on request. | |
| E. Neilson | 7/14/10 |
| Terminating a pharmacist who's been working overtime for Walgreen's for over six years, merely because he discussed Arizona's SB1070 law with a hispanic technician who he didn't know was a left-wing complainer, is a sad commentary on how far Walgreen's will go in the pursuit of "political correctness". | |
| B. Crosby | 7/20/10 |
| Could not find any other method for reporting unsafe driving by one of your drivers. Earlier today, around 1:30 p.m., I was traveling with coworkers on the westbound lane of the North Belt in Houston, TX (in between Highway 59 North and the JFK Blvd exit, when we observed one of your drivers, truck #69768, which was a large bobtail truck, tailgating every car he (or she - could not see driver as we were on the passenger side of the truck)came upon. It was raining. Apparently this driver does not follow the two-second rule, much less increase his distance when road conditions would dictate extra caution. There was no way he could have stopped if he'd needed to without ramming the back of the cars he was following so closely. You need to put "How's My Driving" decals on your trucks. | |
| B Boyle | 7/22/10 |
| I purchased a box of Good & Plenty from a local Walgreen's in Castle Rock CO. While driving home, I opened the box and found the some of the candy was stuck to the top of the box and some the candy coating was cracked or missing. I left the candy in my car, with the intentions of returning it to the store. Today, a couple of days later, felt like something sweet and decided to try the candy and pour out the weird looking pieces. So I empty part of the box, and out came a Aleve gel capsule. Needless to say I called the local store, explained my concerns. The assistant manager was polite, but acted as thought it was not a big deal. Said he would talk to the manager, tomorrow maybe, and found out what to do, and if I wanted I could call back. When I express my concern about any children eating this candy and finding and eating a possible Aleve capsule, thinking it is candy, he was very non committal. I intend to notify the manufacturer of Good and Plenty, The Hersey Company. The polite person at Walgreen's said it might Walgreens' awhile to find an email address for Good and Plenty! So please be aware as Walgreen does not see to think this is a problem. How gross, someone drops over a counter drug capsule into candy and this is not worrisome?? | |
| Tina herrmann | 7/23/10 |
| I was in the new Walgreens store in Chantilly, VA.It was 5 minutes before closing,when an employee got on the loud speaker,and said they were closed get out. I made the mistake of shopping there again.This time a stuffed animals sign said $3.99 when I took to register they said they forgot to take sign down,and if I wanted to buy, it would be $19.99.I asked for corporate information to complain.I was told by Jennifer,the store maanager,she would be the one who would recieve my complaint anyway.I was so happy to get a walreens,so close to me,but after being treated with no respect by these Walgreens employees,I will shop else ,where the employees and managers ,know how to respect thier customers.My rating is not 1 star its -4. | |
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