601 North Lamar Boulevard Suite 300 Austin, TX 78703
(512)477-4455
Reviews For Whole Foods Market Corporate Office
Tom  | 2/4/12 |
| I am a firm believer of products from USA whenever it's possible. Recently I have noticed that most of WholeFood produce and seafood are not from local USA producers. Please ask your local WholeFood of where the products that you are buying came from? | |
Ryan  | 1/18/12 |
| Hey! I've been going to whole foods in greenville S.C for sometime now and keep running into this employee named Garry in the "produce" section. What a great guy! Everyday I go there he helps me tremendously! He goes out of his way to inform me on whats fresh daily and even let me try a type of blood red orange that i've never had before..I loved the flavor, i ended up buying a bunch. He's always hard working and still keeps his customer service approach while working hard.. Today I went and found a very smallll amount of mold on the kale and he apoligized and said I'm so sorry! Let me take care of you". He goes to the back and gave me some fresh kale right off the truck and told me it was on him and I didn't have to worry about it. THATS CUSTOMER SERVICE!! I went home and enjoyed the great tasting fresh kale and will be back soon..But I wanted to write you all because you have an outstanding employee and he needs to be acknowledged for his great customer service and wonderful personality.. THIS IS WHAT KEEPS WHOLE FOODS ON TOP OF THE CHARTS! Ryan | |
| WFM SHOPPER | 1/10/12 |
| ATLANTA STORES BECOME WORSE | |
| Susan Thul | 1/5/12 |
| Hello, Is there any chance that Whole Food Markets can establish a store in Brick N.J we have a wonder vacant lot on Rt 70 in Brick NJ. I was at your store in Princeton , NJ and found it to just wonderful. My husband and I loved everything about your store. I'm sure it would be a big hit in our town. I hoping I will see Whole Food Market in the near future. It would be a gold mine to you the truth. Thank You for you time Susan Thul | |
| valerie | 11/27/11 |
| I live near the whole foods market at 6350 west 3rd street in los angeles ca i was going into a local clinic that is located around the corner from whole foods market and by the way this clinic sells weed.I was there because my boyfriend is a guard there and i was dropping food off and i saw a manager there whom apparently works at whole foods market buying weed his name was Kevin because i heard another employee call his name out whom walked through the door, He Kevin turned red in the face i am very upset to see this because i love whole foods and its about healthy eating and is this a mission statement that your higher ups who are in leadership are smoking weed i say WOW. I also say this know this employee saw you at the weed clinic how are you representing whole foods market and as a leader i do not think so. | |
| Sheldon Needle | 11/2/11 |
| Here in Johns Creek, Ga. you have started a new policy of NOT taking checks. This is what you guys call customer service??????????? perhaps, if you have taken bad checks in the past, you need a better check system. I now will not shop in your markets till you understand CUSTOMER SERVICE. WAY to go in a down economy, loose customers. I will also start a word of mouth campaign, so others will also stop shopping in you non-service store HERE I COME FRESH FOODS AND TRADER JOES. SEE YA. SHELDON NEEDLE | |
| Rev. Gordon | 9/27/11 |
| I was shopping in Whole Foods Jericho on the night before an important Jewish holiday when I saw, much to my surprise, that they were offering pork at the meat tasting display. I discovered that they had offered brisket of beef the week before, but were now offering pork. How extremely insulting. Shame on you, Whole Foods. | |
| Patricia Burgos | 8/9/11 |
| I am a former Whole Foods Team member, as was Prepared Foods Team Leader, Salvatore Campanile. He died due to diabetic complications at 45. He was my love. I have gone to many lengths to have been considered for a 5% day to support Diabetes Research in his name and so many others. Almost three years and still I have hope that Southern California will take it upon themselves to honor this man and to make a difference. | |
| AN | 9/20/11 |
| I'm in my early sixties. As I was exploring jobs that would be nice in retirement, I came across the website seniors4hire.org. They have you listed as a featured employer. However, on the Whole Foods home page, there is not one person pictured who looks over thirty. Way to go, Whole Foods! | |
| | 9/20/11 |
| Dear Whole Foods, You are known for horrible customer service. Please try to do better. | |
| Giselle | 8/24/11 |
| I have several complaints. I shop in the Jenkintown store in pennsylvania. This store has gone downhill as some of the others. They definitely lack consistenacy. Not to have plums in the middle of the summer blows my mind. To hear from another employee we could not order the candy due to the manager was on vacation what kind of a lame excuse is that. When you check out and sometimes I said sometimes they ask if you found everything you were looking for and you say no they drop it and dont even bother to try to help. Something is wrong here. I feel there is age discrimination also. I feel if there were more capable employees we the customers would not experience these problems. Good Luck Whole Foods because you need it. | |
| E. Hayek | 8/28/11 |
| On Sunday Aug. 28,2011. I went to your Silver Spring Md. store at 5:20 am. The storm from Irene.had mostly past by the area but many of us were without power. Your store and the ones surrounding it had not lost power. When I got to your store there were many of my neighbor standing outside. One of you employees told us the store would be opening at 10:00 instead of 8:00. You had not lost power and when the community could use you the most you were closed. This is not the first time this has happened. Safeway and Giant Foods are always opened under the same circumstance. Eli | |
| ChrIs Hennekens | 8/28/11 |
| On August 10, 2011 my daughter and I went shopping at Whole Food Market in Tustin for the first time.. We liked the idea of the whole organic thing, and went beserko buying organic meats, organic vegetables, and even had a grass fed burger for my birthday lunch. So caught up in the organic thing, I guess you could say we let our guard down by the time we got to the pet section. All of their products said organic, or natural. We decided to try some Dogswell happy hip chicken treats for our small dogs. They are all on a very strict diet, so these we felt comfortable buying. We went home, and within 3 days of ingesting 1 chicken jerky treat each, both of our older pomeranians became sick with vomiting and diarrhea. By the 3rd day of being sick, we took them both to the vet. Both were put on antibiotics, and meds for vomiting. The female pom showed signs of kidney problems. We knew it was the treats since we have 4 other dogs, that did not have the treats, and were not sick. We contacted Whole Food Market, and filed a complaint with the FDA after doing Internet Research, and finding out these chicken treat were from China, and have been causing problems and even killing animals since 2007. We are now trying to get Whole Foods Market to stop selling these products. The purpose of this post is to inform others of what has transpired. Maybe other pets have become ill, and the pet owner may not have linked it to the chicken treats from China. Had we know these treats were from China, we never would have bought them. But, we were caught up in the whole food concept, and never even thought to turn the package around to see where these products were made. PLEASE PLEASE PLEASE pass this information on to other pet owners. These products are not only sold at Whole Food, but also sold at other well known places where animal products are sold. Here is the link to the FDA report http://web.archive.org/web/20080204160657/http://www.fda.gov/cvm/Chknjerky.htm just copy and paste. Also another http://www.avma.org/press/releases/070822_petfoodrecall.asp | |
| Josephine C | 9/6/11 |
| I shop every week at the whole food market in Vauxhall NJ and spend hundreds of dollars everyweek because I like to try different things so a couple of times I end up returning a few items especially bread that easily gets molds because theirs no preservatives and meats because when k come in Sundays most of the produce I only have a day or 2 before the sell by date and since I live 45 minutes away I end up buying them thinking I can always return them. So today after spending over 150.00 I did return worth 15.00 worth of food, including bread they have on sale 2 for 4, no wonder after 2 days it has mold. I brought back blue cheese which the other container I threw away since my stomach hurt, I took back the other container unopened, anyway it was worth 15.00 worth of returns. I don't know if he was the manager but he ask me why I return the items coz it will go to waste. I told him of the thousands of dollars I spend in the store I should never be question why I return things, if I return them it is obvious that something us wring with the item or I am dissatisfied . If I return some I spend more than an average Shopper. For this manager to question me infront of a lot people is unacceptable. Anyway that would be my last to spend money in a store where I have invested money shopping everyweek. I can take my business somewhere else. The policy that they have hanging on their wall that you can bring back anything that you're not satisfied is not true. If someone questions and embarass you. After being a customer for a long time it's time to move on | |
| Jeff | 7/15/11 |
| Walter?, John?......why is the service so bad at so many of your stores? 98% of the comments are negative! Man that needs to be addressed. | |
| Connie stop shop | 8/1/11 |
| WHOLE FOODS has always been one of my favorite places to shop... As of today I will no longer shop at whole foods because whole foods has promoted islam . They serve halal foods which is the worst inhumane way to slaughter an animal. they promote islamic foods from the middle east and have discontinued Israeli foods. This is a absolute ANTI SEMETIC ORGANIZATION. I am not a Jew but I would not give another penny to support terrorists which is what whole foods is doing. SHAME ON WHOLE FOODS. | |
| Joyce Evelyn Johnson | 6/24/11 |
| I am writing to request that Whole Foods carefully check the "organic" foods that you have coming from China. China is not known to supply products that are what they say they are. This is an important issue to our health and the extra mney we pay for organic. | |
| Kathryn | 6/5/11 |
| I was at Whole Foods in Palm Beach Gardens, Fl. today and had a few free manufacturer's product coupons. The dummy at customer service, Kerry- Ann, couldn't figure out how to ring them properly, then kept trying to pass off my total bill as if the coupons had been rung up but they hadn't. I even tried to help her but she was too stupid to understand. I had to leave without my groceries as I didn't have more than the 40 minutes she had already left me standing there to spend. Even when she called the manager to help, she didn't know how to explain it to him. What a bunch of dummies, I will never go to WF again. I took them up the street to my Publix and it took the 16 year old cashier exactly 3 minutes to ring them. | |
| L. Fisk | 5/8/11 |
| Some butcher. They didn't have ground chicken and they would not grind it for me. I thought this was a full service meat counter but I was wrong. The other store, better than wholly foods but more distant from my house, never blinked just ground up some chicken for me. They lost a customer today but I'm sure corporate couldn't care less. I've learned to shop at locally owned stores in one short lesson. | |
| Rikke Vognsen | 5/9/11 |
| To Whom It May Concern; I am writing you for two reasons. First of all I would like to know why your company decided to discontinue some of your cheeses and replaced them with cheeses of the same name but poorer quality. One example would be the Port Salut which you now sell in a packaged version of lesser quality. I was told by my store in Chicago, IL that this is a national decision - the people at the store are not happy with it. They have had several customers complain and I promised I would attempt to get an email to someone who might have the power to deal with it. Additionally, growing up in Denmark I had access to some wonderful local cheeses which I have never been able to find in the US. I have spoken with the Danish importer of my cheeses and he tells me that he has had no luck in introducing these cheeses to your organization. I would think your organization with it's educated customer would be a perfect outlet for some of these wonderful cheeses. Sincerely, Rikke Vognsen rvognsen@earthlink.net | |
| AArnette | 4/9/11 |
| I am glad to say that every Whole Foods store I've visited has been favorable. I've been to one in Beverly Hills, CA, Union, NJ, Alpharetta, Sandy Springs, Druid Hills, and my closest and probably favorite location in Atlanta on Ponce. The restrooms are clean which is usually a telltale sign of the store's hygienics. The pizza bar makes the best fresh pizza at a great price. I enjoy shopping the perimeter of the store and customer service is amongst the best I have experienced. The employees have always been kind, helpful, friendly and knowledgeable, not always in that order. I enjoy shopping and eating at Whole Foods. It's even better with friends. I just wish there was one in or closer to Henry County. *hint* | |
| Laurel | 4/11/11 |
| I'm really sorry to hear about the horrific customer service stories on this website. I have to say that the Whole Foods in Colorado Springs, the East Side location, has been amazing to me and my family every time we have been in the store. The employees are gracious and more than willing to help me find whatever I am looking for in the store. If I have a question about a product and the person helping me doesn't know the answer they have always gone out of their way to find someone in the store that can answer the question for me. Not many people will do that these days. Thanks to the employees in Colorado Springs for the great job they are doing. | |
Ben Fischer  | 3/18/11 |
| Poor rating because Whole Foods still sells GMO products and supports Monsanto and itÕs products. | |
| garabed kelyy | 3/19/11 |
| your fresno, Cal store has the best salad bar and the worst and sarkastic management team.I will not shop there till management is change to a more friendly customer oriented team.sorry aabout that but that is the truth. | |
| Miguel cruz | 3/20/11 |
| miguel cruz you got designing design blueprinting blueprint timing time make businessing business distribution distribute investing investment export import i watch want get got global economic market treasury trade you miguel cruz you want corporate headquater whole food market financial i financial you miguel cruz you new jersey i lebanon 08833 hill and dale rd 39 want got check cash fund profit you i it....close | |
| angelo lazzara | 3/15/11 |
| E-mailed a complaint to the store manager of the whole foods /wheaton,illinois location....he has not bothered to respond...probably too embarassed....was bringing to his attention the fact that the cafe tables in the store are always dirty during the noon hour...thought that someone who works in the store could wipe the tables down every so often. | |
Pamela Jane  | 3/10/11 |
| The WF store in North Wales, PA is pretty good, but unfortunately the space is difficult and it's hard to shop or maneuver around the store. Trader Joe's, across the street, has a much bigger more comfortable space. I hope Corporate is looking for a larger space for the store, like the beautiful WF Market in Cleveland. Also, please more organic and less conventional! | |
| Hannah | 3/2/11 |
| Some of Whole Foods store employees are unfriendly. They act like it's all about them instead of all about the customers! I thought it was ALL about the customers! If it wasn't for the customers they wouldn't have a job!... Would they?! If they want to keep customers coming back and buying their products and expensive food, then they should make sure that EVERYONE who works for them are thinking of helping the customers and PLEASE SMILE! Customers are NOT there for the employees! Employees act like they are NOT there for the customers either! I think the problem is there are too many people working and nothing much to do ... SO... some of them talk to each other and ignore the customers. When they do look at the customers they just talk to each other and keep staring at the customers. The employees were laughing and talking to each other, while we were at the bakery looking at cakes. :( I thought that was so rude. Whole Foods should rotate people and not let them work all the time and then they will be happy when they get to work and be nice to the customers. :) I wish whole foods would please not be so expensive with their food buffet. It's not necessary. They are outrageous! When I get 2 plates of food and weigh it, it all cost about 10 or 15 dollars a box and sometimes it's 20 dollars a box or plate. By the time we get two pieces of cake, a dinner and 2 teas it's 30 to 40 dollars. One day we paid 5 dollars for ONE piece of cake. We don't get that much food. All I can say is Good luck whole foods! Because we've been good customers all this time and are getting tired of the prices. I bet everybody else is too. Every time we walk over to the food bar NOBODY'S there. One or two people. What does that tell you?! Whole Pay Check! | |
| Anonymous | 2/19/11 |
| It sounds like the majority of the comments above are complaints and I have to tell you that I too have had a bad experience at the Whole Foods in Thousand Oaks, CA. When I first started shopping at Whole Foods a few years back, I fell in love with the store. It was my favorite place to go grocery shopping and I would usually get get some hot food to go and sit down after shopping. About once a week or so I would bring my two kids and husband and we would sit down and enjoy our meal and time together. Then about a year ago, something strange started happening. I noticed that the checkers/baggers would start being rude (also, the workers in the Deli-hot food area too). It seems like they assigned a bagger to go over and guard the counter where the utensils and coffee items where located right before I needed to go over there. Sometimes when I shopped and came there with my family, we would go over and get some spoons and forks to eat with and if I bought a cup of coffee, I would need to get some creme and honey for it. If I bought food to go, I would go over and get a few forks and spoons to go too. It seems like they started treating me like I was some kind of "fork-spoon-creme & honey" theif or something. Then one day, one of the male checkers asked if I was going to be sitting down to eat, and I asked why? And he replied, "I have to charge you a tax for sitting down to eat" which had never happend before. Anytime we sat down to eat, we were never charged before and we had always cleaned up after ourselves when finished. This bagger that they assigned to "guard" the counter would run over to the area and just stand there......he wasn't there to clean or do anything else....it was really strange. He would try to block the area so that I couldn't go over there. All the times I went into Whole Foods, I would spend a minimum of $100, sometimes up to $200. Also, another thing I started noticing was that anytime I walked into the store, they would turn around to look and before I would come to the check-out, you can see them "talking" and having some kind of "joke" go on about me. After this happened, I stopped shopping there. There are other health food stores that sell the food that I like and I can get better service at Vons or Albertsons or those other health food stores. I became really disappointed with the staff there and store overall. I even tried to call the manager one day and discuss the situation, but she pretended like I didn't know what I was talking about. I think what Ms. Lee said above was true: "....worst customer service I have ever experience, at any of your locations, these employees are arrogant and filled with self pride......They are always talking in the stores and at the register, and most times do not even greet the Customers! It seems as though every one is so focus on their unique personality and the way they dress. When the Hillboro store first opened everyone was happy and enthusiast, now there is a sense of 'I am better than you for I work for WF". My family member called and filed a complaint against one of the cashiers, and were told by the Lead, in charge of the front line that they have over twenty five hundred customers at that location and they make all of their customers happy! Now I realize where the arrogance is coming from, MANAGEMENT!" | |
| Whatever customer | 2/20/11 |
| Whole Foods, Corporate Headquarters 601 North Lamar Boulevard Suite 300 Austin, TX 78703 Phone: (512)477-4455 Re: Customer Service, Thousand Oaks Store (and in general) To Whom It May Concern: I’m writing this letter to report to whoever is in charge of the customer service from corporate to regional stores. This is what I posted on the corporate web-site (don’t’ know if it was actually posted, but the web-site is terrible…..it’s not working that well and there’s really no place to make contact about problems): It sounds like the majority of the comments on this corporate web-site are complaints and I have to tell you that I too have had a bad experience at the Whole Foods in Thousand Oaks, CA. When I first started shopping at Whole Foods a few years back, I fell in love with the store. It was my favorite place to go grocery shopping and I would usually get some hot food to go or sit down to eat after shopping. About once a week or so I would bring my two kids and husband and we would sit down and enjoy our meal and our time together. Then about a year ago, something strange started happening. I noticed that the checkers/baggers would start being rude (also, the workers in the Deli-hot food area as well). It seems like they assigned a bagger to go over and guard the counter where the utensils and coffee items where located right before I needed to get some items. Sometimes when I shopped and came there with my family, we would go over and get some spoons and forks to eat with and if I bought a cup of coffee, I would need to get some creme and honey. If I bought food to go, I would go over and get a few forks and spoons to go. It seems like they started treating me like I was some kind of "fork-spoon-creme & honey" thief or something. Then one day, one of the male checkers asked if I was going to be sitting down to eat, and I asked why? And he replied, "I have to charge you a tax for sitting down” which had never happened before. Anytime we sat down to eat, we were never charged previously and we had always cleaned up after ourselves when finished. This bagger that they assigned to "guard" the counter would run over to the area and just stand there......he wasn't there to clean or do anything else....it was really strange. He would try to block the area so that I couldn't go over there. All the times I went into Whole Foods, I would spend a minimum of $100, sometimes over $200. I have spent a lot of money there the past few years. I have the receipts to prove it. Another thing I started noticing was that anytime I walked into the store, they would turn around to look and before I would come to the check-out, you can see them "talking" and having some kind of "joking session" before I came to the checkout – it was so obvious. After this happened, I drastically reduced my shopping at Whole Foods. We also do not sit down and eat there any longer. There are other health food stores that sell food that I like and I can get better service there or at Vons or Albertsons. I became really disappointed with the staff at this Whole Foods store and with the store overall. I even tried to call the manager one day and discuss the situation, but she pretended like I didn't know what I was talking about. I think what Ms. Lee said above was true (it applies at the Thousand Oaks store as well): "....worst customer service I have ever experience, at any of your locations, these employees are arrogant and filled with self pride......They are always talking in the stores and at the register, and most times do not even greet the Customers! It seems as though everyone is so focus on their unique personality and the way they dress. When the Hillboro store first opened everyone was happy and enthusiast, now there is a sense of 'I am better than you for I work for WF". My family member called and filed a complaint against one of the cashiers, and were told by the Lead, in charge of the front line that they have over twenty five hundred customers at that location and they make all of their customers happy! Now I realize where the arrogance is coming from, MANAGEMENT!" That is a very true statement that for some reason, the cashiers/baggers have this attitude and false sense that they are imperialistic and they treat their customers like 2nd class citizens – terrible. Most the employees working at the registers at this store are teenagers or 20 – 30 year olds and they dress like “grunge” and are full of tattoos and look like they are on drugs. I really don’t understand this strategy of service or why Corporate and the managers are allowed to carry on like this. I really hope Whole Foods stock and business goes down after all this treatment they have towards their customers. This business does not deserve any more good fortunes and they need a serious lesson in customer service and management (they should take lessons from Vons or Albertsons). I should’ve been the last customer they treated “badly” because I always courteous before, cleaned-up after myself, usually bagged my own groceries to help out and never complained (was glad to do it) and spent a lot of money there. I would even try to talk nicely with the staff there, but their attitudes got in the way. If someone had a problem with me taking plastic spoons/forks to eat with or sitting down to eat there, they should’ve said something or talked to me about it instead taking on the attitudes and treatment that I got (remember, I tried calling them and talking to the manager about it). I choose to remain anonymous for fear of retaliation from any of the checkers or managers at this store (but I’m sure they will know who I am since they directed this type of behavior towards me + they gossip and probably have “names” or “descriptions” for each of their “favorite” customers). | |
| GramMae | 2/2/11 |
| I have never had anything but exceptional service at Whole Foods. We are retiring to Spokane.e, Washington this summer and I am already having extreme withdrawal knowing that my closest option is on the West side of the state. | |
| Ron Cooper | 2/3/11 |
| I tried to call to find out about a product you had in Austin but not in California. Could NOT GET A LIVE PERSON. So can't buy. Your phone system sucks. RNBCOOP@SONIC.NET | |
| Lisa | 2/7/11 |
| I go to the one in Paramus, New Jersey. The workers there are really nice. Maybe the store gets a little crowded on Saturdays, but I go in there, get what I need (plus a few other things) and go on my way. I like going in there and seeing the regular faces. You kind of feel like you belong there, especially at the Bakery...it's beautiful. | |
| shellly salter | 1/1/11 |
| I cannot understand these complaints. I have always been treated very well at whole foods. the people working there are great...and the food service is great and I love all their produce. I have shopped at the Naples Florida store since it opened here and before that shopped at the Wheaton and Naperville whole foods stores in Illinois and have never had one complaint. they always give refunds without question are clean and curious. | |
| Angela Benoit | 1/9/11 |
| The wholefoods market in Buckhead,georgia is by far the most horrible store I've every shopped in. The team LEADER or CAPTIN or whatever he calls himself has no brains! I got a won a gift card at work and after my purchase I had a balance of .40 (cents). I asked the clerk at CS if I can just cash out the card and she looked at me as if the balance I asked for was 400.00! She seemed nervous and her eyes where shifting all over the place. I told her that she was being unreasonable and to get a manager. The manager didnt even come over, They both just stood across the store pointing and talking about me! When she returned I told her to call mr. owens (team leader of the store). after he told her to go ahead and do it I told her she should be ashamed of herself! I took ever dime of my money and left!!!! Atlanta, Georgia Paces Ferry location treats customers like theives! | |
| Rosita Apodaca | 12/28/10 |
| Raw chicken. The rotisserie chicken I purchased today was raw. I wish I could post the photo. Please be careful as these must not be checked for doneness. | |
| Emnet | 12/11/10 |
| The customer service is really horrible. Whole foods need to start hiring workers that are friendly and helpful. The employees at Whole Foods are generally indifferent and rude. Besides for the horrible customer service that I have frequently encountered at the different Whole Food stores, I like their products. | |
| Charlene Corruthers | 11/11/10 |
| I shop at the Falls Rd Whole Foods Market in Baltimore, Maryland. I am very sad with the service and the people that have been hired to serve the customers. I have ordered 2 cases of water on several occasions to no avail. Yesterday I wented into the store to inquiry about my order, and the employees were confrontational with me. I spoke with the store manager and he could not get a grocery manager to respond to his call to retake my order. I was reassured by the store manager that some would call me to inform me that the order was taken and when to expect delivery. That never happened! The problem is, the water is never on the shelves. If I want to purchase a case of water from the store, it is never available. The store in Mt. Washington on Falls Rd.,in Baltimore, MD, is going downhill. The prices and quality of the products do not match the service that is given. That place is taking a turn for the worst. | |
| susan roberts | 10/25/10 |
| I have shopped at the Wynnewood Pa store for several years. It seems that the management is unable to maintain even moderate standards of freshness and cleanliness in many departments. I have spoken with the store manager about empty shelves, fresh produce and lettuce that is not soaked with water. The prepared foods are very sad looking and the hot soups are kept very poorly. It does not seem that anyone cares about this store. The decline has taken place over the past six months and I see no changes when I bring my concerns to the store managers attention. She has told me that she is trying to make positive changes yet nothing looks like it is any better. Does anyone care about my concerns or do I have to shop at another Whole Foods 30 minutes from my home? | |
| Pam | 10/23/10 |
| Are Whole Foods' organic produce items really and truly organic? I have serious doubts. I'm old enough to remember the organic produce of my younth; it was ugly, but fragrant, incredibly tasty and affordable. Whole Foods' "organic" apples were $3 a pound when I last checked, hard as rocks and they had the watery flavorless taste of the conventional gmo apples. What's the deal? My suspicions have caused me to shy away --in general-- from the practice of buying organic. | |
| ARIF SHAD | 10/8/10 |
| My name is Arif Shad and I live in Plantation, Florida. The whole Foods Market in Plantation on Peters Road is racial. I am a permanent customer of this store for my many years and have always experienced uncomfortable treatment, but today, broke the camel's back. A female employee was demonstrating the food bar. When I approached the table, she moved her tray as though I was going to take something from that tray. Keep in mind both of my hands were in my pockets. She abruptly told me to come in front of the table, so I did. The explanation on the product was in such a rude manner, it discouraged me from the product. She would not let me ask any questions. She did not offer any taste, nor was she friendly in manner. Then, my wife and I approached her table to ask who she works for, she then spread both of her hands and in a very arrogant manner said I work for this, pointint to her chest. At that time, I went to the front cashier and asked her to call a manager. The manager came after several minutes, but5 never approached to find what had happened. A female person approached us and asked if she could assist. At that time, she looked at the mand and said she will take care of this. Her name was Dana, which we found at the end of the conversation, by asking her. I explained to Ms. Dana what happened, she said they will look into it and went away. All this time the the person who was demonstrating the bars was standing and talking and laughing with another employee. When I was checking out, one of the cashiers said, you would not believe what goes on here. I decided this is the last time, I will shop there. I will take my business elsewhere. I urge all minorities to take there business elsewhere, where they are appreciated and resspected and not treated like a third class citizen and harrassed. | |
| Christina Dietrich | 10/2/10 |
| Today is Saturday Oct 2 2010 just left Whole foods Capitola Manager Mike had me just about in tears by telling me that he told me not to come again I have no clue what he is talking about, he proceeded to say he had approached me at the check out I had small bottles in m bag, anf trying to get or pay with a gift certificate, No clue again what he meant or when it supposedly happend I have never seen this man in the store and I go a lot, I had actually said to go speak to the manager he replied I AM THE MANAGER Ok Powertrip for sure, he then stated he will look at the security camera to make sure I said sure lets go look it at it together He stated no you need to leave now !! I am sorry if its not you, so I said I will certainly contact coporate office now he comes out of little service desk and says leave now!! Now, I know its you, you said the same thing last time what is wrong with whole foods training ?? Most of the time people are friendly and helpful I want this guy Demoted or better yet terminated this is hideous To say something and be so wrong and not admitting fault bad bad service | |
| Christina Dietrich | 10/2/10 |
| And I am still waiting to hear from him since he took my name and Phone # to get back to me after he looks at the video from the alleged incident, rude does not describe this guy, I have lived in California for 40 years NEVER EVER DID A STROE CLERK OR MANAGER TREAT ME THIS WAY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I know he will not call me back Because he will see it was not me in the first place Monday will come and I will contact Corporate Office and he will be talked to hopefully he will lose his Job congrats to the business manners | |
| Anna Franklin | 9/27/10 |
| I live in Tucson Arizona, and over the years have shopped at your store on Speedway, well, I'm sorry to say that I have very little good to say about that store, poor management, unfriendly, not very helpful staff, the worst is the meat department! and several times I have been sold chicken and lamb, that is spoiled and smells so bad that I have had to put in the trash. I have brought it to the stores attention but it makes no difference, I just threw some chicken away tonight, that I had bought there. This is a real shame for Whole Foods, and you need to do something about it! | |
| Mary Vitacco | 5/11/10 |
| Shopped in Willowbrook, IL store on May 8 and bought 18 items. Bagger forgot to put one item in my bags when I left your store. When arriving home, I called store and spoke with Bob. He said to come back to store and get item as he knew of the item as left behind. I went back to the store on the same day, picked up the left behind item as well as 16 other items which I purchased on this second trip to WF. When I arrived home, I realized that the greeting card I had purchased at WF was not in the bags. I again called WF and spoke again with Bob who said he had the card right there and I should come back and get it. I told him I was not going to do that and said your store has the absolute worst customer service of any place I have ever shopped. He asked me to HOLD ON and I told him I would not...that I had wasted enough time at his store and that he had lost a customer in me. I am appalled at the service of your store and the treatment of me as a customer. I can shop at any store I choose and I will not return to Whole Foods based on this situation. I plan to tell everyone I know about my experience and will write to the executives of your company about this slipshod service. I am actually disappointed too that I will not be going to your store as you have good products...but other stores do too and I will go to them. | |
| Pat Clancy | 5/25/10 |
| I live across from the Whole Foods store on Market Commons Drive Fairfax, Virginia. I have lived in Elan community as of November ,2007 and I have to admit that the eating areas and the glass doors to the entrances are always discusting. They are not clean on a regular basis and I would think that in an area such as Fairfax and the amount of people that shop there, that because of sanitary reasons, that they would keep the store CLEAN. One evening my family members and myself had dinner there and sat in the eating area. There was not ONE clean area or table to sit at. I had to go to the customer service desk and ask for someone to clean the tables and counters off. Customers should not have to do that. It should be done automatically if the store manager cares enough about his customers. Sincerely, Pat Clancy 571-730-4404 patclancyinteriors@cox.net | |
| Theresa Rothenbach | 9/14/10 |
| I only shop at this location in Arlington, Texas because I can not find anything closer and it is convenient for me. The help in this store as gone down hill. The managers are rude and make you feel that it is you and not them. They have called me a liar twice. They forget to put things in my bags and I have to go back to retrieve my bought items. They still owe me money from the last time I was in shopping. They never say that they are sorry. They continuously make mistakes on prices because I was told by one of the employees that it was not put into the system. They do not have prices out on the shelves, so you have to go looking for someone to help you. I was told yesterday that I am abusive to them because I brought it to the attention to Phil that he raised his voice to me many times when I have a problem. If you complain the whole store will treat you cold the next time you shop. I have been shopping at Whole Foods for many years, since 1985 in Austin, Texas. I always refer people to them because when they started out it was a good place to shop.I have found hair in my Pizza. | |
| Helen | 6/23/10 |
| What I am about to write here has happened to me several times at your Whole foods store at 1331 North Rand Road in Palatine, IL. Some of your check out people need some training in "Customer Friendliness". They carry on conversations with each other or their baggers instead of greeting the customers. I have not gotten a "hello" greeting from Miguel the 2 times I have been at his check out counter. They need to focus on the customer and what they are doing instead of socializing with their teammates. Also, your paper bags are worthless! I don't care about the "green eco stuff or whatever you call it! I care about my groceries that I just purchased from your store for higher prices than regular grocery markets, that just fell out of the cheap, crappy, recycled paper bags, all over the parking lot! Yes, that happened to me 2 times alraady, the handles BROKE on the crappy, paper bags and my EXPENSIVE groceries fell out all over the parking lot! Did I call and tell anyone? Yes, but what can they do? They have NO more plastic bags and what do they care? WHAT DO YOU CARE, CORPORATE?? I care, therefore, I will NO longer be shopping at any of your Whole Foods stores and have to deal with your cheap, worthless paper bags. | |
| Oliver | 8/5/10 |
| Whole foods store at 11666 National Blvd. West Los Angeles has the worst pstry service counter either there is no one there. We have waited many time for five mins + and no one has ever shows up.or there is one person with a dozen people waiting for services. The service is so bad that the last 3 weeks my girlfriend has tried on six different times to get pastry. no one home at the service counter. Tonight was the final lost of time for us. We told the store manager that consitant service at the pastry counter is non existing. He agreed that the service is bad and that he would do something about it. We heard that lie before. After years as a customer, tonight was or last visit. Via Gleason, Trader Joes and small Health food stores and other food service counters who have good service. The service and prices are so much better at these other stores. | |
| | 8/5/10 |
| Regarding your Jenkintown, Pa store: Both bathroons are FILTHY !! Signage shows them to be combo. male/female. Store manager appears disinterested as no change occured second and third visits a week apart. | |
| Yevette lee | 7/1/10 |
| Dear wholefoods, your Hillsboro Pike locatin in Nashville, TN has the worst customer service I have ever experience, at any of your locations, these employees are arrogant and filled with self pride, they pass me looking for items and never ask if I needed help. Today they packed my meat with my juicing vegt! and my cereal with cold wet items, when I arrived home the cereal box was wet, things were just tossed in the bags, and this is not the first time this has happened. They are always talking in the stores and at the register, and most times do not even great the Customers! It seems as though every one is so focus on their unique personality and the way they dress. So many times I am getting an item and the employees are stocking the shelves and they have never acknowledge my presence, they pretended as though I am not there! When the Hillboro store first opened everyone was happy and enthusiast, now there is a sense of 'I am better than you for I work for WF". My family member called and filed a complaint against one of the cashiers, and were told by the Lead, in charge of the front line that they have over twenty five hundred customers at that location and they make all of their customers happy! Now I realize where the arrogance is coming from, MANAGEMENT! Your Charleston, SC location has great service and I have come to expect better from WF. Thank you. | |
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