901 W. Walnut Hill Ln. Irving, TX 75038
(972)580-4000
Reviews For Zales Corporation Corporate Office
Evangelist V.C.Emmanuel K.Tarwo  | 2/2/12 |
| I am in Liberia and a Liberian national as well; having two claims in Northern Liberia, Gbapalu County for the mining of Diamond and also an area in South Eastern Liberia County of Grand Gedeh for Gold mining. I am seeking partners in these venture to do both mining and buying of these minerals. I hope to hear from you and you can reach me at:etarwo@yahoo.com or cell:+231-886-925-738 I also invite you to visit Liberia for site seeing of those areas. Thanks. Best regards, Evangelist V.C.Emmanuel K.Tarwo direct line:+231-886-925-738 | |
Roni Leatherman  | 1/31/12 |
| I bought my wedding rings at Zales. I had excellent service at the fairlawn office! Well Zales decided to close it down. Well now we go to Chapel Hill Mall. Well 2 years ago I lost my paperwork on my ring. I was dealing with a girl named Kim and she assured us that she would get us the paperwork. She claimed that because she couldn't find us in the system so she would get it from corp. And mail it to us. Well 2 months later heard nor received anything. Went back and come to find out she never looked! Thank goodness another girl there helped us out! Then we go back up there to service my ring and I asked one of the gals who was a cute chinese woman and asked if I can order my wedding band. She said she would look into it and never called me back. 2 months later I call the canton store and asked if I can order my matching wedding band. She said she will look and call me back tomorrow.....well a week later she tells me she can't order it! I was furious because they had it online but it didn't have the white gold prongs! So I go back and talk to kim and she said they they can have. It made. So I go up to Chapel Hill and kim wasn't there (which I new) and she left the info for the chinese woman to order it. Well she said she couldn't order it and we would have to come back! I was so mad! I asked to look at the paperwork and she refused until I inisted that I look at what kim had wrote down. Well right there was the item number and she argued with me about it till the other ssales clerk told her I was correct! So it finally got ordered and I am currently waiting on it to come in. I will NEVER buy another item from Zales! | |
| | 1/27/12 |
| Well you guys you will be happy to read this. For all of you that have been treated badly at Zales.. Here is my story. In 1990 my husband bought me a 3 carat wedding set from Zales. He put it on his card... It cost almost 10,000 dollars. We filed bankruptcy 2 months later and the ring was charged off. My husband only made 2 payments of 100 dollars.. :o) | |
| Gwen Crawford | 1/20/12 |
| I have been wanting to write this statement for sometime now, because I can't take it another miniutes. My husband and I brought a ring from Zales several years ago. I really don't know how to explain this, but I think there is a stereo of some type with this ring and black women. When buying the ring I though it was beautiful. In the years that I have had this ring, I have come around in Baltimore, Maryland alone at least 25 or more black women that are wearing the same ring in either white or yellow gold. I didn't want to think anything at first, but more and more black women I notice are wearing this ring. I was at work and a co-worker said, my mother has that same ring and also another relative. This is it! Not only that, but I was in North Carolina and I came across black women there that are wearing this ring. I believe that there is something wrong. That we were sterotyped and cohearsed into buying these rings. I don't see it as anything else. I am very upset by this, because you can't tell me that everyone of us had the same affordability when purchasing a ring. In my church alone in Baltimore there are five or six women that are wearing this ring that was purchase I believe from Zales in the White Marsh or Towson Town Center Malls in the Baltimore Maryland area. I am ready to see if there is anything I can do to get something going about this. This is not right. | |
| | 1/20/12 |
| to the person who was told that your ring was loose, that's a line. I have heard that same story! Zales has a lot to be desired. I'm being lead to do something. I need to know how to start. They have sterotyped black women to a particular ring and I convinced. | |
| james paugh | 1/5/12 |
| It would seem that in todays world the only thing that seperates companies in todays world is customer service, so im mistified as to how this company still has its ratings. I purchased a ring for my wife for christmas. Shame on me for not taking a close look at it before giving it to her. When she opened it she saw it was missing a stone. Step 1 called custmer service and was told the fastest way to get it replaced was to return it and reorder it. They said they could not just swap the ring without a return,credit,and then reorder. That was a new one for me. Then they said we could speed it up if we took the ring back to a store so we wouldnt need to wait for shipping. Step 2 take the ring to the store. Never have me or my wife been treated so rude. We were a bother to them and then told that they could not return it because they did not know how but they would send it out to be fixed. We left it at that but then the longer the wife thought about it the madder she got. Step 3 called customer service next day and spoke with supervisor who told us he could help us only if we purchased a protection plan. Really? Without the plan he couldnt help us at all. Step 4 called custmer support again and was told to go get the ring from the store and they would EMAIL me the return mailer so we wouldnt have to wait on snal mail. Step 5 called customer support before going to the store to insure the ring was still there and told it was and then asked why we didnt have the store return it. We replied they did not know how and was told to just have the store call them and they would walk them through it. Step 6 went to store, told they didnt know how to do return, asked them to call, gave them number. Comment was "my god this will take forever". I find it strange that such a comment would be made when they were suppose to already know how. But then the rudness and steller customer service seems to be a standard. step 7 reorder ring. This is a give me right. But no of course not. Cant get the ring for the same price, no we wont overnight it. Finally got the ring for correct price but only if they charge an extra 100.00 and then refund it back when it gets shipped. OMG so now you want to tie up extra money for a bad ring. Finially after waiting on phone and not taking no for an answer they agreed to give me the ring for only 2.00 more then i paid. You know at this point ill take it. Still havent seen the ring yet, hope to see it soon. I can assure you that i will try never to shop at zales again. | |
| Tracy | 1/4/12 |
| I wish there was a zero star rating. First they gave me a defective ring which I had to bring in three different times for repairs. Finally they admitted it was their fault and had a new ring remade specifically for me. Same story as above.... they told me it would be ready in three weeks however it was not ready for four months. I called customer service so many times I can't even count. Each time no one knew what I was talking about or had some type of excuse. This process lasted over one years time. I got to wear my ring only three months out of that year. Finally I got my new ring back and hadn't had problems for quite sometime until The other day I noticed the gold was mis colored and looked at my paperwork. When they replaced that ring they replaced it with a different ring that was not gold. I am so upset I can't even put it really into words. My fiancй is going to confront the store manager tomorrow and call the corporate office. I have bought jewelry at Shane company and Kay jewelers and have never had an issue with either of those companies. I highly suggest going somewhere other than zales unless all you want are headaches. | |
| Marino | 12/27/11 |
| I had ordered a ring on 11/28 expecting to have it by my girlfriends birthday on 12/21. Considering that they told me it would only take up to 3 weeks I felt like I was in good shape. Well needless to say I was totally wrong. I called upwards of a dozen times only to get the run around for every person supervisor and manager. No one was able to give me a straight answer and to be honest no one seemed to care if they did or not. They sent the ring I ordered out to a special jeweler to be mad but apparently had no way of contacting them over the phone. So they deal with a company that they apparently cannot speak to, only though emails which they never respond to. After all the arguing it didn't show up for my girlfriends birthday. So I gave her her Xmas present and figured I'd give the ring for Xmas. No problem right? Well I called and asked for the ring to be overnighted. The response that they gave me was no problem. So two days before Christmas I get a email saying it was shipped. Finally relieved after all the stressed I looked and that promise of overnight shipping was no where to be found. So now instead of a ring for xmas my girlfriend got a picture of a ring. This company has the absolute worst customer service i have ever experienced. I was told I would get call backs on at least 3 occasions and that never happened. The only call backs was me calling them back. Ohh and just to make this all right they gave me 10% off my next order. I literally laughed in the mans face because I would never deal with this company again. Stay away from Zales!!!! | |
| Frank | 12/24/11 |
| I have been nice to this point with customer service, but here we are, Christmas eve, and the item has not arrived. I ordered a necklace from themon 11/25/11. Almost a month ago. I ordered with plenty of time before Christmas and was told it would arrive in 5-10 days. I have been calling almost daily since 12/9 and keep getting told they are contacting their jeweler for a status. I was told this multiple times and that their jeweler hadn't responded yet. Late last week, I was told the jeweler responded and it would be here by Christmas. I have been told multiple times I would get a call back and never did. I always had to call them. What kind of place are they running? I thought Zales was the jeweler. At least to me they are, their being the middle man is not my problem. They have lowsy customer service, they lie to get you off the phone, and can't deliver even when ordered a month ahead of time. I would not buy another thing from this company. They have ruined my Christmas and from the looks of it, many others. How a company like this stays in business just amazes me and of course, there is nothing us consumers can do other than complain. I will be posting my story everywhere I can, facebook, this site and any others I can find like it. The only way to put companies like this out of business is to make sure others do not buy from them any more. I will make it my personal crusade to ensure they pay the price for their absolutely horrible way of treating customers. I will be contacting the BBB, the attorney general and any one else who might listen. This is complete BS and one person on my list for Christmas will now have to get a note stating I am sorry, I will get you something next week. How freaking embarassing! | |
| Kelly Jones | 12/4/11 |
| I've read many, many of the complaints on this wall and I feel badly for everyone that was mistreated by their Zales stores. However, my story is a good one. I have been doing business with my local Zales store (Alexandria Mall, Louisiana) for years and have only good things to say about them. The store manager there is a wonderful, kind man that has always given me top notch customer service. My husband purchased a sapphire and diamond ring for me for Christmas years ago from this store, recently the center stone fell out and was lost. I was so saddened by this and did not know what to do. I just assumed I would have to pay to have the stone replaced. I waited months before bringing the ring in for repairs and to my surprise, when I finally brought it in, he replaced the whole ring for me, on the spot! I was so grateful for this. Another instance where I have been satisfied with this store just happened recently. I purchased a beautiful 1 5/8 carat diamond wedding ring for my 10 year wedding anniversary over 6 months ago. This is my dream wedding ring and I love it dearly. I bring it in to be cleaned and inspected every time I go to the Mall. The last time I brought it in, the manager informed me my center stone was loose and could fall out at any time. When asked if I had purchased the Lifetime warranty, I told him I had not purchased it yet. Even though I had no warranty to cover repairs, he still sent the ring off to be fixed, free of charge. I received my ring in a weeks time and it was good as new and had also been repolished and free of all the little scratches it had received from wear. I love this store and the manager there. I guess I'm just one of the lucky ones to have a person that loves their job and knows how to treat customers. | |
| AvessarBreeta | 11/14/11 |
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| Nancy Harnetiaux of Spokane Washington | 11/9/11 |
| On November 6th I brought in my four wedding rings for their annual twice a year service & maintance. I handed over my rings to the female manager located at the Spokane Valley Mall and requisted that three be soldered together to make one set and I am willing to pay for the maintance. She took the papers I have on all of the rings and signed them. The next day, I contacted Zales to double check that they were doing what I requested. I recieved a call back, at first they mention they couldn't locate the fourth ring, then they stated I never dropped off the fourth ring and that I only gave them three rings. My granddaughter (12 years old) even saw me remove all four rings from my finger and hand all four over to the woman. All I ask is my 1/2 caret to be found and return back to me or be re-place with no charge to me. The women still insisted that I never dropped my fourth ring off to them. I recomend that if you ever leave any jewelry with these people that you make sure you have someone else with you, and that you keep all of your documentations of the transaction. | |
| | 11/8/11 |
| My fiance bought my engagement ring at Zales. I noticed when I would wear it I would hear a rattle sound. I brought it to the store to have them look at it because I only had the ring a month and a half. The sales woman was so rude telling me she didn't hear anything and that I was just being paranoid and over worried. She poked the diamond with a plastic ruler and said "see its not loose." Not please with her attitude and how she checked the ring I went across the mall to another jeweler and like a professional, he examined the ring, shook it, and with tools checked the ring and said "go right back to Zales the diamond is loose." When I went back to the store the woman, still with an attitude, laughed and said, "still not convinced?" I replied, "no, I had another jeweler look at it and he told me that it was infact loose." Her response was "well, then he must have done it." She checked the ring and came back to me and said its loose the other jeweler made it loose. I told her how from the first day I put it on I heard rattling and he did not do it. Needless to say I had to leave the ring to get fixed. Well a month later I look at the ring and a small diamond on the band of the ring is missing. Once again I go back to Zales. This sales woman was nicer. she examined the ring and confirmed the missing stone and also a loose prong holding the main diamond. I expressed how I have had this ring for only 2 1/2 months and already I have had a loose stone, bent prong and missing diamond. She said she would order me a replacement. When she sized my finger she commented about when my fiance got the ring sized did he have any problems. I told her that he bought the ring the very same day and never sent it out to get sized. The woman told me that the ring was a 5 1/2 and they only carry size 7 on display and that he had to have sent it out to be sized. I confirmed with my fiance and told her that it was bought the very same day and it was never sized...she became very indignant and said that he must be mistaken (I think he would remember not leaving the store with a ring). Well, 2 weeks have past and I still don't have my ring. I called the store yesterday and the woman said she will call me back and she never did. I have had it with Zales and wish he never bought my ring from there. MY ADVISE IS ANYONE BUYING AN ENGAGEMENT RING...DO NOT GET AN ENGAGEMENT RING OR WEDDING RING FROM ZALES....NOT UNLESS YOU WANT A BUNCH OF HEADACHES AND RUDE SALES PEOPLE IN YOUR LIFE!!!!!! | |
| Cecilia Pacheco | 10/31/11 |
| Zales does not honor the warranties on the jewelry or repair work. When you need to talk to a manager there is not one to be found in the store. I was told " your 90 days are up" for any repair work, which is funny because I have no where on any receipt where it states the work is only guaranteed for 90 days. I was told platinum will last for 75 years. What a big scam. It didn't last 3 months. I have bought 4 wedding sets from Zales upgrading each time. I will no longer go to a mall Jewelry store like Zales to purchase my next set or to have repair work done. I've had enough lies from a company that is apparently ready to close it's doors. | |
| Samantha | 10/11/11 |
| My fiancй bought me a ring in 2009 I took it into zales to have the prongs built up on the dimonds we get the ring back And I had industral grade diamonds put back into my ring randomly and then I looked at the diamonds on the inside of my band and one of those were replaced. I took into zales and showed them my ring and they said it was dirty so I took the ring to 3 different jewlers and they informed me that the diamonds were not consistent with the other diamonds. We got in touch with corporate they exchanged the ring for another one and now with my new ring it has been in the repair shop 8 times within the past 3 months I just got my ring back a week ago and my diamond is so lose that it needs to go back. I told the store that this was crazy and they said that I could trade it in and lose my carart weight which is 1 1/4 or I could exchange it for the same ring but lose the quality of the ring I have now. I'm not into writing reviews but this is crazy! I just got off the phone with customer service and well after being hung up on and then being on hold for 30 mins zales really needs to look in the dictionary do they would know what the definition of customer service means!! I have NEVER had this kind of problems before and I'm too the point to where I'm going to let my attorney handle this for me | |
| An informed customer! | 8/9/11 |
| Wow! I am so glad that I read all of these complaints! I was thinking of going to Zales to buy a ring as a birthday present but I guess I better go to Jared's! In two words "Zales Sucks"! | |
| Tyler ( canton, Il) | 8/9/11 |
| I just bought a ring from zales 2 weeks ago.. last night my gf sucked it up in the vaccum.. after call the store i bought it from 2 times i finally got to talk to the manager at the store.. one i started telling her the story she start to treat me like S***!! she basically told me that there was nothing that they could do about it. and i dont feel like that is right i paid money for a lifetime warrenty and that should cover everything.. if this doesnt get takin care of i will never buy anything for there again.. this place is a joke and a waste of a bunch of money.. i recomend going some where else to buy your stuff not here.. | |
| Paul Nutting | 9/18/11 |
| I bought a watch at Zales, Mall of America about 8 years ago and take it in for new batteries every couple years. Usually I don't have any problems, but this last time was a different story. When I brought it in to have the battery replaced they charged me $100 and told me it would take 2 weeks because they had to send it out. They would call me when it was in. Four weeks later I had not heard from them so I called and asked about it. The sales person I talked to could not find any record of it and said she would have a manager call me the next day. I wondered how it could be so hard to find my transaction on the computer. I waited a few days without my call being returned so I called again. And again, they couldn't find a record of my watch and said someone would call me back. I waited a few more days without my call being returned and decided to make a personal appearance at the store. I went in and the manager was in a meeting in another part of the mall. The sales person could not find any info on my watch, of course, and said the manager would be back shortly and I could shop around the mall and wait for his call when he returned. I shopped for an hour without my call being returned for the third time and went back to find the manager hanging out at the store. He said that the watchmaker had recommended some other maintenance on my watch and that a sales person was supposed to call me for permission, which they never did, so the watchmaker was waiting to hear back. He apologized for the customer service and told me it would be another 2 weeks and $75 and I told them to go ahead and do it. Another 5 weeks went by (that's 10 weeks total) and I hadn't heard from them so I called again. They still couldn't find my info on their computer and there wasn't a manager in the store and someone would call me back. Well, consistency prevailed and nobody called me back. I called again and expressed my displeasure with the sales person. He said he would figure it out and call me within the hour. Two hours went by and I called back, fuming. The guy who said he would call me had stepped out and the lady said she couldn't help, but would have him call me back as soon as he got back in. I was very angry now and told her I was skeptical about getting a call and that they were 0 for 5 in returning my calls, meaning they told me 5 times now they would call me back and I had never received a call. She apologized and said he would definitely call me. He called 15 minutes later and said he would get my watch back to the store in 2 days. They called 5 days later to tell me my watch was in. I went in to pick it up and the battery had been replaced but the other maintenance was never done. I assume they never called the watchmaker to give him the permission to do it after I went in the first time. I asked the manager to fully refund my $100 for the battery and he said he could only do a 50% refund. He seemed very cocky and weasely, making me feel like he could have given me a full refund, he just didn't want to. I will never go back there and will make sure all of my friends, family, coworkers and acquaintances don't either. | |
| Sarah | 9/12/11 |
| My fiance had purchased me a beautiful engagement ring from a Zales and within my first week of wearing it two stones fell out. I was so upset that something with so much sentimental value had started to fall apart so quickly. My fiance and I discussed it and decided that it would be best to return the merchandise and purchase a ring elsewhere. To our surprise the store manager told us that we could not return it because it had been worn (This mind you is not stated anywhere in the return policy). We fit every criteria mentioned in the return policy that we had been made aware of. We had to argue to have them take back the ring at all. Once they decided to take it back they said that my fiance would not only have to wait a month for them to fix the ring before he would be refunded but he also was not going to be refunded for the $400 protection plan (once again this is not stated anywhere in the return policy). When we asked the manager to show us where in all of our paperwork this was all stated to the customer she was not able to show us. She told us that "it's just how they handle these things" how will any customer know what they can and cannot do if it is not stated anywhere on the paperwork shown. Our experience with Zales was the worst experience I have ever had. We purchased another ring from a different store and will never be returning to a Zales again. If you have the choice do not put yourself through this mess it is clearly not worth your money or your time. | |
| Kim | 9/7/11 |
| I recieved my ring october 2006 and have had 2 diamonds fallen out and repaired and yesterday I noticed the main big 1 carat diamond was missing and fell out somewhere I take it to store today and the associate cannot help me because there is nothing in the compute that it has been maintained I have taken it in religiously every 6 months and and super upset they wont fix ring I could stangle somebody. Really wish they were not such jerks and hornored their warranty | |
| Sincere | 7/8/11 |
| My husband purchased my engagement+wedding set(3 ring set) from this particular store. In less than 2 months, a diamond fell off one of the bands. I sent it in to be replaced since we had insurance. I moved out of the country and within another 2 months, a diamond fell off another band AGAIN! I was forced to wear my set like that for months until I traveled back. When I went to Zales in Perimeter Mall where we purchased the ring, I was told they could not fix the diamond in time for me to meet my travel deadline but they can give me a new one and all It will only take 2 weeks to resize. I agreed but that was the worst thing I did. The ring came back looking different than my original ring plus the sizing was wrong, they sent it back again, I went to pick it up and what I requested still was not done. Add insult to injury, a lady who works there by the name of MELANIE told me they did me a favor by giving me a new ring so i should pretty much suck it up. I asked for my old ring (with the missing diamond) back because I would rather take that than what they've given me and she said they don't have it anymore. She kept arguing with me about what my original ring looked like after she only saw it one time! I wore it for MONTHS! I am so heartbroken, angry and disappointed. I will never buy from ANY ZALES again because of this experience. The tag price on my ring was over $7500! I am calling their corporate office to report this! I wish we had gone to JAREDs instead! There is a big difference between the appearance of the store and even the caliber of people that works there! | |
| LaVern Leckner | 7/14/11 |
| I bought my ring 12/12/91,we were married 25 years then,recently i lost the diamond i took the ring every 6 months for inspection bought extra insurance for the gold prongs, and now they will not repace the diamond(cause it was damaged and not by normal wear) WHAT is NORMAL, i opened a clost door and it was gone, how else do you open a door except with your hands, be very careful their warranty is NO GOOD, what is normal wera, all i get from their employees is them reading word for word off the pamphlet that i have infront of me, i can read,we saved along time to get this ring and i took care of it for 20 years why would i not be careful,this ring meant alot to me. | |
| Teresa | 7/26/11 |
| It actually needs to be 0 stars for the rating.This is the worst company we've ever dealt with.The appraisal was supposed to be ready in a week but it took a month and a half to get it back.I hope they didn't switch the two carrot diamond with cubic zirconia.At this point it's hard to be sure.Then, my 12,000 dollar diamond solitaire plus two wedding bands with diamonds were fused together so it would be one ring.Which was beautiful.So, we had the set appraised again at Zales for all three rings instead of just the solitaire, against our better judgement.Then we waited forever to get it back.They told us if we ever needed a copy, they would have one on file.Now, my ring has been stolen, so we go to Zales where we bought them and had them appraised.Guess what?They can't find the jeweler that they used to do the appraisal and it was just done in December of 2010.It's only been six months.Pretty ridiculous if you ask me.If I kept records like that for the company I work for I'd be fired but guess what?They say it's not their responsibility to look out for their customers and that they are not liable.What a bunch of crap!! | |
| Teresa | 7/26/11 |
| We would never ever use Zales again!! | |
| Justin Moffett | 8/2/11 |
| I was in the Mccaine mall in little rock ,Arkansas, returning an engagement ring. My intention was to give them the ring and pick another with some added cash and get a much nicer one. I was treated so badly , I was told they were not gonna return the ring,and the young lady then walked away from my fiance and i and just left us at the counter for over ten minutes ignoring us. I finally ran into a district mngr who informed them that were gonna return the ring. Now the young lady says well the system is down so just come another day!!! I drove an hour and a half to get here i wasnt leaving and coming back!!! so we then had to leave this location a and go to the zales outlet store.... after 4 1/2 hours of agony they finally credited my account. I had an outstanding order for a necklace,as you can imagine i canceled that order. ive been shopping with zales 15 years and after this the company will never see another dollar from me!!!!! | |
| Jackie Hodgson | 6/23/11 |
| Division: Zales Description: To Whom it May Concern, My daughter has had nothing but problems with her engagement and wedding rings bought at a Zales Jewelry store in Colorado. She contacted your company awhile ago and has heard nothing back. We are all on the brink of contacting the Better Business Bureau. I have never heard of someone being treated so poorly and not getting any response from the home company. Included is the complaint that she sent you a few months back. This message is primarily about the quality of my engagement ring purchased > approximately 1.5 years ago, but also about the quality of service I have > received at the store. Since I have had the ring, four diamonds have fallen > out. Because my husband purchased the warranty, I have been able to replace > the diamonds. However, my husband and I live in Wyoming and each time a > diamond has fallen out, we have had to drive down to the Fort Collins, > Colorado store to drop it off and to pick it up (excluding the last time, in > which the manager mailed it back to us). The last time that I turned the > ring in to replace the diamond, the manager of the store said she would send > it to a different jeweler to have him reinforce the prongs. When I got the > ring back, the ring had gold solder (not silver to match the ring) melted > down the side of the ring in two location, solder melted on a diamond in > another and two places where the jeweler had filed through the ring leaving > small holes in the ring. I feel that this is completely unacceptable. After > having to call the regional manager, because I could not get a hold of the > store manager on several occasions, she said she would call me back the > following Monday. She never called me back, however, the store manager did > and stated that a vendor would be able to remake the ring, something she > said that she could not do previously because the ring was discontinued. I > am not only upset with the original quality of the ring, but also with the > repaired state of the ring and the service I have received. I feel that the > store is completely ignoring the sentimental value and importance attached > to the ring because the ring is my engagement ring. I have not yet received > the new ring, however, I do not have much hope in the quality. My husband > and I will most likely never purchase from Zales again in the future because > of this experience. | |
| Pallavi | 6/10/11 |
| I had bought diamond earrings from Zales last October (2010) and I was told that I could exchange it for another product if I wish and pay the difference for it. So, I went this month (May 2011) to excahnge the old earrings and get a new pair and I was told I have to but something double the cost and only then it will be traded back, which I was not told earlier.When I asked for an explaination I was told it was as per Zales poilcy. I feel there was a lack of transparency which made me upset.So I would all to please check all the rules and policies before buying anything from Zales. | |
| Vivian Jefferson-Fields | 6/21/11 |
| I purchased my ring somewhere else, but took it in to Zales for sizing due to time constraints because my wedding was fast approaching. My ring is 7 carats set in Platinum. They sized it fine. Six months later when I took it to my jeweler for cleaning and tightening, come to find out, Zales had sized it with WHITE GOLD instead of PLATINUM, my jeweler would not touch it. I was LIVID because ZALES stated they had sized it with platinum. I took it back to the North Park Store in Dallas, Texas, the manager Tristin stated they would make it right. I have put them on notice, if it is not corrected I will see them in Court.....If other people did this, it would force them to stop robbing us of our diamonds etc. I thought Zales had a good reputation because they have been around so long.....I guess not, I am also sending my complaint to the BBB, I am now waiting for the District Manager Dewayne Carter to call me back. | |
| martha | 6/1/11 |
| Zales is a horrible store... if you want to return anything that hasnt been worn you must double your price!!!! they told me i would have to get a six thousand dollar ring! they were hateful and no help what so ever! they will no longer get my business! To Hell with Zales!!! | |
| martha | 6/1/11 |
| Zales is an awful company they refuse to help the corporate office is absolutely no help what so ever!! they were hateful. if you have anything bought for you as a gift and it needs to be returned they want you to pay what you pay and credit you so i was going to have to get a $6000 ring i only wanted a ring that was ment for me... at the same price my husband had paid!! not only would they help i took an unworn ring to have appraised and i was told it was WORTHLESS there diamond was cracked!!!!! Zales will never have my business and i will do my best to warn everyone from buying from them!!!!!!!!! | |
| Former employee Zales In Colorado | 5/16/11 |
| I'm just going to go into the customer service aspect of this company. I can go into great depth because I worked for Zales for a year. Customers, some of your repairs go to local jewelers but most go to out of the country. It really is up to the store managers discretion. I had at least two repairs I did personally that had serious issues due to vendors ( repair people) loosing diamonds. I was instructed not to disclose this information to the customer. When I inquired about the diamond to my manger I was told they found it. I was poorly trained in most aspects of diamonds, gems, settings, ect... Because of this I was very frustrated and as you know this will translate into poor customer services. Zales in it's self is very unorganized and is slowly sinking in the market due to "poor merchandise", over priced diamonds, horrible customer service ect..... I was instructed to do what I believe is not moral in dealing with customers in pricing, customer service too cover things up. Please think twice about this company. | |
| Unsatisfied | 5/18/11 |
| My husband and I have had nothing but issues with Zales. The jewelry we bought is lovely until u take it in. My husbands stones in his ring has fallen out 8 times. And we just got it back today and he gets in bed and boom another missing stone. This is total Bull shit! We have taken several of our personal family gold jewelry in to have them fix minor things like the chain or a pendant clasp. When we picked them up the chain wasn't the chin we sent off to fix. The replaced it wt a smaller shorter one. And the pendant was shaved and smaller. Tho we didn't buy these items there they felt the need to do what they Wanted wt them. Even wt pictures and proof they did this the managers in the stored were like there is nothing we can do. And his ring they say no biggy u have the life time warranty well just fix it for u again. No biggy. That's bull shit. I like to look at real stones when I Shop and These sales reps have no clue what the hell they r talking about. They don't even know which stones are real and those that are man made. And some can't even tell u the grade or class of diamond your looking at. We have made our choice the hell wt Zales. They are money Hungry and sell u what ever and tell u what ever to get u in an out of there. Then when something goes wrong they can't ever answer your questions. Nothing ever looks the same coming back after they have touched it. I will never buy jewelry there again. | |
| SAVANNAH K | 5/6/11 |
| MY FIANCEE AND I WERE HAVING AN OUTING AND HE STOPPED INTO THE ZALES OUTLET IN LANCASTER, PA WHERE HE PURCHASED A TRIO SET, THE SALESPERSON ASKED IF HE WOULD LIKE THE LIFETIME WARRANTY AND HE AGREED. A COUPLE WEEKS AFTER HE PURCHASED THE SET MY RINGS WERE SENT OFF TO BE SIZED AND HE KEPT HIS. MEANWHILE OUR HOUSE WAS BROKEN INTO, AND HIS BAND WAS STOLEN. WHEN WE CONTACTED ZALES TO LET THEM KNOW WHAT HAPPENED THE STORY WENT FROM WELL YOU SHOULD HAVE PURCHASED THEFT PROTECTION TO GET A POLICE REPORT AND BRING IT TO THE MANAGER TO THERE IS NO MANAGER IN THIS BRANCH TO JUST GIVE US YOUR NUMBER BECAUSE WE DONT HAVE A NUMBER TO ANY REGIONAL OFFICE TO PLEASE HOLD AND GET HUNG UP ON. THIS IS THE WORST PLACE OF BUSINESS EVER AND I WILL BE CONTACTING THE BETTER BUSINESS BUREAU WITH THIS BECAUSE THIS IS UNFAIR AND UNJUST | |
| Nuria torres | 5/7/11 |
| My husband came home from Iraq as a gift bought mr a new ring from Zales! I loved the ring, but less a month into having it one of the stones,fell out. I was very upset I took to Zales to have get it repaired.took almost 6 weeks to get back. I went picked up and it was beautiful. Unfortunately less then month later stone fell out again! Now I called very upset and requested a new ring. The manager said fine she would order me one. I waited weeksfor the new ring, when they finally told it was ready I went to pick it up and the store closed down. I once without my ring the employees that were in the store were some of the most impolite people I ever delt with. I called corporate upset about the treatment and I had to continue walk around with broken ring. This feb 2011 and I called corporate yet again Monday someone said call me back . I'm still waiting I have been forced to walk around fir months with damaged ring! I am completely disappointed and aggravated with this service! | |
| Carolyn | 4/18/11 |
| Zales would never get my BUINESS again I had a Complainet at one of their shop and the District Manager was going to Call me. Well he didn't this is going on Three Week's now and my Husband said this is it we will never buy anything from this Company again. Everytime I call the Home Office they never let me talk to a Supervisor they argue with me so I guess the Home Office is the same way as their Store's DON'T TAKE CARE OF THEIR CUSTOMER'S | |
Yolanda Crowe  | 4/7/11 |
| Dear Zales, I purchased a ring from your company and it's valued at $6,429 I got it in the yellow gold it is a 3kt diamond and I have misplaced my receipt one of my stones has fallen out and I took it to the Longview store and I was told it would cost me at least another $300 to have my ring repaired. What can I do about this? | |
| Carolyn | 4/7/11 |
| Don't ever call the District Manager because they will never call you back we been waiting for 2 weel's now and we still haven't heard from him well have we finish paying my Ring off we will never buy anything else from Zales. Everybody was right Zales don't care about the Customer's | |
| bambamnotpeebles | 3/29/11 |
| I would prefer to add a no star rating. My wife purchased my 14 kt. wedding band with three diamonds. It looked good but within a few months the ring formed a crack. I continued to wear it until the crack separated. After taking it back it took over a month to repair when I was told 2 weeks. The ring looked repaired but the buffing had worn part of the design down to where they were almost gone. After a few months I noticed the original crack that was repaired was coming apart again in the same spot. Before I could take it back it actually broke it two separate places. Again after waiting almost a month it comes back looking good but the band appears smaller that before and the distinguishing lines that were part of the design have now been worn off. Less than 3 months later I noticed one of the 3 stones missing. Again my ring sits in the shop waiting for another repair. Terrible quality, thank God for the warranty but when should a company admit a product is flawed and give me another ring. Will definitely not purchase another ring from Zales unless this one is replaced. | |
| Michelle | 3/4/11 |
| My fiancй bought me a 3 stone 1.5 ct. engagement ring on Feb 11 2011 I was so happy it was beautiful and breathtaking. The diamonds were flawless. It sparkled like crazy. It was the standard size 7 and was too big. So 4 days later I took it in to get sized down to a 6. Two weeks later I go in to pick up my ring and i noticed it was totally different the diamonds looks horrible and fake and it had bents and scratches in the ring. So she looked at the diamonds with the magnifying glass and these diamonds had carbon and oxygen bubbles in it. The jeweler STOLE my diamonds and put in the lowest grade possible. So they are putting in to get a new ring for me in the store. Umm I really think the smarts thing for me to do is to get our money back and take our business else where. You stole my diamonds zales this is FRAUD!! I only got to have my ring for 4 days!!! And now it is gone forever I will never get my diamonds back. And how could I ever trust them again??!! Really. Anyone reading this that hasn't yet bought from zales use a local jewelry store. This has been a horrible experience. I was violated and robbed. | |
| guest1 | 2/28/11 |
| SUCK!!! | |
| deondra | 2/14/11 |
| I recently purchased a bracelet for my fiance for valentines day.. unfortunately when i went to Kay's jewelry store i was then informed that the bracelet wasn't pure gold but was in fact gold plated. i was a lil furious and so i went back and requested a refund. i made a debit transaction but the cashier was obiviously upset with my request to return so instead of returning the item as debit she did it as credit. which is a much longer process and takes longer to post to your account. im on day 5 and im still waiting on my refund.. some business!! she was rude and so was customer service. i will NEVER i repeat NEVER purchase anything from this company ever again. and i wouldnt recommend them to my worst enemy! | |
| Ella | 2/18/11 |
| Husband bought me an emerald ring for Valentine's Day. Had to have it sized. Picked it up 5 days later, and noticed one of the emeralds was set lower than the others, and looked darker than the other stones. It didn't look like that when I first tried the ring on. We weren't even 5 steps from the store, I turned around and returned it. I couldn't understand how they could give it back to a customer without inspecting it and in that condition. I'm just glad they accept returns and we are going to get a refund. I will just have to go somewhere else for my ring. | |
| Brooke | 2/19/11 |
| Terrible Service, Rude Service, also the diamond from my ring popped out a month after wearing it, husband paid over 5K for it. | |
| DMatcovschi | 1/24/11 |
| My husband up graded my wedding ring through Zales and we both loved my ring and very pleased w/Zales. I wore it daily and every time I was in the mall I had it checked. Well after one year I lost one of the big stones. We had the warrantee. I took it in and 6 weeks later got my ring back 1/21/11. I took one look at it and notice that they replace the stone with a cloudy stone. I could not believe my eyes. I refused to take the ring home, told the manager who act like he could not notice a thing that I would return w/my husband and he would agree that the diamond was not the same quality. The manager sent it back off to the cooperate office to be repaired again. My heart is so disappointed. I loved my ring. I also was shocked that Zales would do me or any customer this way. The manager said "ever thought about up grading" my reply was no, I only had my ring for a year. If they where to offer me a ring 4 x as big as the one I have I would not take it. I WANT MY RING BACK AND THE QUALITY OF DIAMONDS AS WHEN WE PURCHASED IT. At this point I waiting on my ring to be returned but my feelings are hurt and I do not think I would ever buy another thing from Zales again. The Gaul of THEM to try to give me less than what I originally purchase. Heart sick in Lewisville, TX. | |
| Upset and Pissed | 12/28/10 |
| I went into a Zales store in Hoover, Alabama to have my wedding ring resized and bracelet fixed for a second time in a year. I received all jewelries back minus my engagement ring. I has in a hurry since the store was closing and did not look at my paperwork clearly. Well, guess what happened? I have been told by the lady receiving my order that she does not remember having taken two rings (a band, which I have back and marquise certified diamond, which I do not have). The paperwork only reflects those the band and bracelet were sent off. Customer service took my compliant and forwarded to the district manager where nothing happened. I was told they don't have pictures at the place where the repairs were taken place, because they take pictures of all incoming merchandise. Then I was told that the lady taking my ring said that I said it is at home. This really PISSed ME OFF. Not only is this situation being mishandled they are taking the word of a employee over their customer. When asked if they could pull the cameras I was denied. Oh wait at minute, I did not speak with the Districk Manager, the DM had a store manager from Gordon's to call me on what she found, she meaning the store manager from Gordon's. What the hell is the District Manager doing? I'll answer- ABSOLUTELY NOTHING. When contacting customer service about my dismay of how poorly this situation is being handled, they asked well what do you want us to do about it? Ummm, find the ring, hell! Please dont make purchases with them. What I have learned is their jewelry is of poor quality and customer service from the top sucks. So I will just let my lawyer handle it from this point. | |
| Mary Boyer | 12/26/10 |
| Hello, My name is Mary Boyer, my husband buys me alot of jewerly and my cousin in North Carolina works for Zales and says what a great jewerly store you are. We live in Michigan , my husband went to Zales Outlet in Birch Run Mi. He bought me a beautiful bracelet for Christmas, I truely loved my braclet. He gave it to me on Christmas morning I was so excited. Wore it to my mother-in-laws house it fell of my wrist, put it back on and hooked it and even heard it click. Left there went to my Uncle's house , went to hospital to visit a family member then home. When I got home realized my braclet was gone. You can't even imagine how upset I was and my husband. I have lost my braclet due to a bad clasp. I have looked every where I can and cannot find my new braclet. I don't know what to do at this point, I can't believe it fell off my wrist twice and now I am without my braclet and my husband that money he spent on it.I have never had this happen to me and I have alot of jewerly. If there is anyway you can help I would truely appreciate it. Sincerely, a very sad customer | |
| Don | 12/23/10 |
| I will never, ever make a purchase at Zales again!!!! On November 13, 2010 my wife and I visited the Zales store in Mid Rivers mall in St. Peters, MO. The purpose of our visit was to purchase a yellow gold Journey Cross neckless. The store only had that item in a white gold and my wife's heart was set on a yellow gold. The salesclerk told us we could place a special order and it would arrive within a month and that we would be contacted when it arrived. I told the salesclerk that this is a Christmas gift for my wife and I definitely wanted it before Christmas. We agreed and paid for the neckless in full. Approximately 5 weeks later we decided to follow up with Zales regarding our order. My wife was told that it was coming in from Colorado and should arrive in the afternoon on Wednesday, December 22, 2010. On Wednesday we contacted the store about our order and was told they had received a shipment, but had not inventoried the shipment. I told the manager that we would be shopping at Mid Rivers Mall and would definitely come into the store. That day we arrive to be told that our order did not come in from the vendor and he claimed it should have come in from the Chesterfield store, but they were giving him grief. He also said that it should come in from Capitol Mall,,,,,,,,,,,but there is no Capitol Mall ANYWHERE in the greater St.Louis area. Needless to say my wife would not have her Journey Neckless by Christmas. We opted to cancel our order after being lied to on numerous ocassions. We even contacted the Chesterfield store and the manager denied ever receiving a call from the Mid Rivers store manager and he stated he had not carried that particular item for several months. After expressing our dissatisfactio with his store, the manager simply said, I'm sorry to hear that" as he was processing the cancellation and no apology was ever given. This is extremely POOR customer service, the worst I have ever seen in my life. My wife and I will never shop at another Zales establishment again and will definitely warn all of our family and friends. | |
| Janeen Kilpatrick | 12/23/10 |
| On November 17th, 2010 I ordered a mother's ring for my daughter at your Eastland Mall, Bloomington, IL store. My daughter lost her 16 yr. old daughter and 13 yr. old son in a RV accident this July and all she asked for for Christmas was a mothers ring. I was guaranteed that the ring would be here within 10 - 14 days. On the 10th day I called to inquire if it had arrived. I called an additional 2 times, and each time I was told they would call me when it arrived. On December 21st my sister In Law stopped by the store to check on its status for me. She was also told it had not arrived. She was insistant that they give her the delivery status/date. Well guess what, THEY HADN'T EVEN PLACED THE ORDER ON NOV. 17TH! BUT,THEY DIDN'T HAVE A PROBLEM BEING PAID "IN FULL" FOR THE PURCHASE AND HOLDING MY MONEY FOR APPROX. A MONTH! DOES ANYONE VERIFY THE ORDERS THAT WERE TAKEN??? They didn't even go to a computer to check on the order status... I then called the store and inquired what they were going to do to insure delivery and was told there was nothing they could do, I would just have to wait. Zales doesn't take responsibility for THEIR MISTAKES. No attempt to make things right, no compensation. It's we got your money, so were in control. I didn't even get a response from the complaint I filed online with their customer service. Calling customer service didn't help either. Missing our children is hard enough. Christmas is not going to be easy and ZALES just ruined mine completly. I WILL NEVER BE A ZALES CUSTOMER AGAIN. Your customer service is BELOW POOR. After reading other post I know I won't be keeping the ring when it does arrive. Sounds like it's cheap and poorly made. | |
| Olga | 12/17/10 |
| I would have to say Zales in Fairfiled Mall at Travis Blvd. in CA is the WORST store ever. Do not even attempt to go there. The employees dont know what they are doing and they give mixed information and false statements. The manager Ceci is so rude. Me and my mother have spent well over a couple of thousands of dollars and have been paying even more with the way they run their store and train their employees. DONT SHOP AT ZALES in Fairfield Mall. Now the one in San Francisco, CA Serramonte Mall is my type of people I would rather deal with. The Zales over there was more understanding and helpful as far as I know. Lets see how this goes. With that said "Have a great day". | |
| christa | 12/14/10 |
| bought a ring for my husband, didnt look like the one i had ordered. told i could get a refund if he didnt like it. well when i went back for a refund, they gave me a hard time about it. half went back on our credit card the other by check in the mail... the corp guy was even worse, completely rude. spoke to me like i was three... " the refund has to go back on the little plastic thing with the numbers on it," there was alot more to the convo. but i lost my cool and pretty much told him to f-off. worst service other. i had split the bill on credit and debit. had the credit card but not the debit. still wouldnt refund it. i even offered the account number and routing number for the account the card ties to. sad thing is my husband is active duty , and now he is basicly out cash and a ring... really nice to come home from duty to. zales = fail | |
| Maya | 11/22/10 |
| Bought a ring from zales abt 3 months ago and the diamond are out already...i don't know why they get their stuff made from china n india n all ...who supply only substandard products.... will never never buy from zales... | |
| Doreen Wade | 11/19/10 |
| I was in your Zales in Burlington Mass and to think that today 2010 a white sales person would not wait on a black customer. Treat her with disrespect and not even have anyone care about how she treated me. Just let her keep working and continuing to treat black customers with disrespect. I will never enter your stores again. i will make sure everyone I know doesn't shop in there black or white. I am so frustrated with Zales at the lack of concern it has toward its customers I will use my business to keep this situation public knowledge. | |
| Tanya M. | 11/20/10 |
| I have had my ring for not even a year i recieved it on dec 25, 2009 and 4 little diamonds have already fallen out it is on its 3rd trip of repairs. I know this ring is very fragile and has multiple smaller diamonds as well as large ones, that are all individually pronged, but this is rediculous makes me very frustrated. I love my ring with is beautiful (when it has all of its diamonds) One diamond fell out a week before my wedding and I wasnt even able to get it fixed because it would have had to been sent out and wouldnt be back in time.. So thank you zales for selling my husband a ring that the diamonds contantly fall out... considering my husband paid over 3,000 in CASH you'd think there would be better service... I was also supposed to recieve my ring back today with a phone call saying it was back from repairs.. no phone call, i called and apparently the plane is grounded and isn un able to get off the ground so i have to wait until monday or tuesday to get it...(would have been nice to get a call saying that the ring wasnt going to be in til later....) Thanks for that also considering i have been scheduling my travel arangements for thanksgtiving around getting my ring back since my husband is on deployment right now and I am going to see my in laws for thanksgiving without my ring now.. thanks for that one too Zales! Really Appreciate it! | |
| Shelly Smith | 10/30/10 |
| We purchased our wedding rings from Zales back in 1997. We were lucky and didn't have to pay Zales interest. We were pretty happy with our rings all these years. Then last year the Zales in our area closed. We had just recently purchased a lifetime diamond policy on our rings. Well, no store, no getting rings checked to keep our policy current. So I contacted Zales, they told me I had to find a licensed gemologist to take our rings to. Well we found the one and only in our area. This store told us that Zales had been in contact with them to do work for Zales, but that they had never followed through with the proper paperwork. They went ahead and checked out rings, but by the next 6 month, this store was no longer doing anything for Zales, because they never carried out the plan to have them working on their merchandise for Zales. So I contacted Zales on numerouse occasions. I telephoned I emailed and I still have gotten no response regarding my policy. I am so frustrated with Zales that I will never buy from them again, nor will I recommend them to anyone. It has been over a year and I am still trying to get this resolved, either with a refund on a local place that with do the work for them. Don't buy from any Zales jewelry store you will end up dissatisfied. | |
| barbara | 10/25/10 |
| I bought a ring (past present furture)from Zales 2005. The middle stone fell out but I looked for that diamond for 6 hours even though I had Diamond protection. Took the ring to Zales to be repair. Three weeks later I got a call saying my ring was ready for pick up. They cut the mout down and then I could see the middle diamond was not mine. After me saying this several time she put a diamond tester on the middle stone. Well guess what, They took my diamond and put a zubic cubicle in the middle stone. Thank god I really look at that diamond and refuse to take the ring with me.If I would of walk out the store with that ring There would of been nothing I could of done. Poor customer service. 4 months later still no settlement. So going to take them to court. I am going to Call newspaper so people will not buy from ZALES. Zales Putting a fake diamond in a 4,000.00 ring.. | |
| A disgruntled Soldier | 10/15/10 |
| Zales SCRA policy is very discriminatory as it only applies to enlisted SOldiers. The military is comprised of non-commisioned as well as commissioned officers. Their policies are not in compliance and they try to make it so that you won't be eligible for the 6% interest rate. The person(s) in charge of reviewing the documents are not knowledgable on SCRA and have the audacity not to ask nor inquire with the ESGR or Congress. Those jackasses don't even realize that former President Bush implemented this policy that happens to still be in effect!!!!! | |
| NA | 10/6/10 |
| I work for Zales and I will tell everyone if you are gonna have to go up or down more than two sizes you need to have them just order one that is made in your size. This will save you alot of headaches. Also composite, invisible sets, and SHARED prongs always have problems. Your best bet is to go with regular prong set or channel set they are very secure. I hope this helps = ) | |
| L.S | 10/5/10 |
| on 9/23/2010 my granddaughter and I was having a mother & daughter day we into zales in charleston wv and the 2 young girls sitting behind the counters never once spoke to us my grand daughter is only 5yrs old your workers were more interested in talking about sex than waiting on customers as i left the store i said thanks for waiting on me still no words i will never shop in there until terry is working. feel free to responed at tiaandjah@gmail.com thanks. | |
| Cathi Phillips | 9/30/10 |
| Ok, update AGAIN.....the original band that has been repaired twice and broke for a 3rd time in the same spot, less than 8wks from the original repair, then tonight my ring was scratching me and guess what, it had broke in yet another spot. So Zales admitted to me 2 mos ago that this particular ring was crap, that it was poor workmanship and they no longer use that manufacturer, alot of good that has done me. So the original 6-8wks for the new ring has turned in to 12-14wks...Yhippe, I MIGHT have it before 2011...what a load of crap. I will NEVER NEVER NEVER buy another ring for Zales. | |
Juan A. Garza  | 5/29/10 |
| I was currently serving in Iraq last year (2009) to Februray of this year. While awhile my wife sent me a photo of a wedding ring. WOW! I loved it when I called her she was happy to make the purchase at one of your store in Fresno, Ca. at the Fashion Mall on Shaw Ave. in fresno. Our payment of $127.00 a month has never been a problem but, recently I happen to look very closely at the interst charged of +91.43 per month 29.99%. Wow! 5Karats, beautiful and I love it when she wears it and shows it off but, I will make sure we never purchase any more Jewerly at any of your Zales stores. We have paid $200 up to $500 payments and this is how we are serviced! R/S Juan & Judy Garza | |
| Linda Steinberg | 9/2/10 |
| I now know after reading the above posts that I am not the only unsatisfied customer. I have only been wearing my wedding ring for 1 month and it is on it's 2nd trip for repairs. The champagne diamonds keep falling out of the prongs. Thankfully I was smart enough to buy the lifetime warranty so the diamond replacement is free but when I asked the store about an exchange or trade in, I was given the most ridiculous response. Am I expected to return my ring every 2 weeks for diamond replacement because Zales cant sell a quality ring? I am outraged that a ring with so much sentemetal value to the customer, means nothing to Zales. I WILL NEVER make another purchase at a Zales store! I will do my best to make sure all my friends and family dont either! | |
| Victoria Long | 9/1/10 |
| My Zales experience was wonderful. My Original wedding set purchased in October 1994 lost the large center stone, broke the mount. The 1st note back was the supplier was no longer in business, give the client a store credit or let her pick another ring. I was obviously upset. Then for what ever reason the decided to repair my ring. It was out for repair2 1/2 months but worth the wait. quality repair job, and excellent customer service. Thanks Zales | |
| Amy Kilpatrick | 6/22/10 |
| My husband and I purchased our wedding rings at the Zales store in Fayetteville,NC in April 2010. Since then I have had my ring for a total of 10 days off and on due to the stores incompetence. I bought my ring a size 7 asked for it to be resized to a 5 1/4. They said it would be no problem,and gave me a est. pick up date for a few weeks later. Well that date came and went so I called the store and asked why my ring was not ready yet. The store manager said that they had no idea and would get back to me. A day later they call and tell me that it was in. When I went to pick it up I realized the center stone was very loose, so they sent it back to get tightened.once again the promise date came and went this time by over a week. Come to find out they had cracked my center stone and had to replace it. When the ring came back I was in tears. It was not the same ring!! I originally had a blue colored aquamarine center stone that was a very good clarity, and the stone I got back was grey blue and cloudy. Not to mention it looked as though the whole ring was different quality and clarity. The store then had another ring sent up from FL that was no where near the Clarity or color of the one I originally purchased. Due to my husband reacieving orders to Korea for August I decided to trade for the new ring sent to the store. It had a bit more color to it. Again I send the new ring in to be sized and I just received it back two days ago and it too has a very loose center stone. I am so pissed!!!! I am getting ready to PCS with my husband and still do not have a ring.I requested the ring be sent to a local jewelry repair shop to be fixed so I could get it back before we move and they refused. Twice I have had to send my ring back to get tightened by the same incompetent company who broke my first ring!!! I want something done about this now!!!! This was supposed to be a very sentimental ring and it has turned into a nightmare!!! I deserve a partial refund for my time and suffering!!!!! | |
| N/A | 6/22/10 |
| I Will Never Purchase AnyThing For Zales Ever Again Customer service At The Store And Call Center Was The Worst Service Ever there was no sense of Urgentcy regaruding my situation after it was a mistake on there behalf i will never deal with an company who is so money hungry that they let value of customer go out the window for the almighty dollar when we are the ones who pay there paycheck none of my family will never purchase anything from them ever again. | |
| Barbara Brown | 6/25/10 |
| In December 2005, my husband and I purchased a 3 stone anniversary ring from Zales. We looked through several rings and found one with no visible imperfections. I purchased the lifetime warranty with my ring and have had it checked every six months. I took the ring in to the store at Town Center Mall in June for a recheck. I was told that the center diamond was loose and they would have to send it out to the jeweler to be fixed. Two weeks later I was called to pick up my ring. There was a visible flaw in the center of the large diamond - my ring DID NOT have a flaw when I sent it off to be repaired. The store manager had the audacity to say that maybe my ring was dirty and I did not see the flaw. This is an insult to my intelligence. My ring was never that dirty and it was cleaned by their person before it was sent off. The manager of the store kept insisting that this was my ring. I refused to accept the ring because of the flaw in the stone and still have not received a resolution from Zales. | |
| Cathi Phillips | 8/10/10 |
| I'm NOT impressed with Zales to say the least. On Dec 24, 2008 we purchased a .25ct diamond ring guard/jacket for my engagement ring. Purchase price $500....the first week of Dec 2009 I had to bring it in for a repair because of a gold bridge that broke on it. Luckily I had taken out the service contract on it. They told me it would take 3wks to get it back and tried to convince me to bring it locally and pay to have it repaired. I told them NO WAY, I paid for a service contract I wasnt paying for a repair. The ring came back 1 wk later. I questioned the quality of the repair as you could see where they had repaired the ring. They told me it was just fine....Well low and behold 6mos later the ring broke in the exact same place. I took the ring back to Zales, asked for a manager and was told they were without any managers at that time. I showed the lady my ring, told her I was not happy and that for $500 I would expect a better quality ring than what I got. I was corrected and told "no it's a $600 ring". Ok what ever! Its too much money either way. She proceeded to tell me it would take 3wks to get the ring back. I asked the lady just how many times was I going to have to get my ring repaired and her answer was "as many times as it breaks"...You have got to be kidding me!?!? That tells me they are WELL aware of the poor quality of the merchandise. I will never spend another dime at Zales. So beware when you buy from Zales. | |
Cathi Phillips  | 8/14/10 |
| Ok update...I posted previously about my wedding ring issue...I called Zales Corporate office and they had the district manager handel my issue. Zales has admitted that my ring has been an issue for several people who have purchased it, not just me. SO....they are going to make it right and let me pick out another ring same price as mine and transfer the existing warranty to it. Unfortunately it will take 6-8 wks to get my new ring and I need it in yellow gold. So they are calling the manufacturer and having it custom made for me. :o) I'm happy about the end result so far. But needless to say if they knew the ring had issues they should have pulled it from their line. Thank you Zales. | |
| Amber | 8/5/10 |
| I have been a customer for over 10 years and buy all of my major jewelry purchases from Zales. July 4th, I took my 1 Ct Past Present and Future wedding ring in for inspection at the Zales and they found that 2 diamonds were loose and stated they would have to send it out to get fixed. When doing the ticket one of the employees told the one ringing up the ticket to make sure and pick the code for my ring because it had the past present future inside the ring. I got a call on the Monday July 19th they called and said my ring was ready so I drove out to get it and everything looked fine. I got home and started looking at it and noticed that the inside no longer had the past present future engraved. I called the store and the girl I talked to said that she had the same ring and that never happened to hers and she would have the girl I picked it up from call me back because she was with a customer and she didnt know too much about it. I never got a call that night. I was finally able to take the ring back on Saturday and she said she could send it back and rush it to get done due to the mistake and made a ticket that stated to engrave past present future. I feel that it was a mistake by the place it was sent to but also the store itself because they should inspect the ring when it comes back to make sure everything is fine before calling the customer. They could have taken care of this and I wouldnt have known and wouldnt have had to waste my time going back to fix their mistake. Also I guess rushing doesnt do anything because it was almost the same time frame as the first time. I got a call today from Jessica I believe this time I kept the name and she said that my ring came back with a red note that stated they can not engrave it there that it would need to be sent off to get done by a laser. She said she could send it off or they could give me the same ring from the case. I asked how long it would take for the laser engravement and she said 6-8 weeks. At this point I dont want to part with my ring but at the same time I just want my ring back since Ive been without it for over a month now. So I said I would just come get the new one. I asked why they didnt know the place they sent it couldnt engrave and she didnt know because they have the option in the system to have them re engrave. I just didnt understand how this never came up before as this is one of your signature rings. I also asked if I got a new one what would happen if this one needed to be repaired because I dont want to go through this again and she said they would send it to a local jeweler to fix that could engrave it but that the company likes them to use the primary one. She said she had to go pick up the new ring from another store so I went there after work and the girl that was there dont know her name because she never gave it to me got the ring and was ringing some things up and finally came over and I wanted to look at it first and it was different. She said it might just be a new updated design but the middle diamond was not offset higher like on mine so they all looked the same size and just too close to eachother and just not like mine was. I even compared them to eachother. She said she has still seen some like mine and that this one was from the sister store Gordons. I asked if other Zales had any like mine because there are some Zales outlets and she said they might that I could take my old ring and look and see if they will exchange it. I asked if she could send mine out to get lasered and if I found one like it if I could just get that one but she said Id have to pay shipping for the one sent. Ofcourse I just want the one that I took in there and want it the way it was before they sent it out but I felt like this was never going to get accomplished. I refuse to settle for something that I dont want and is not like it should be. I started talking to her about the place and wanted to know if it could get done quicker and she said no. I talked to her about the situation and asked why this is something they never knew and she said that it happens all the time. So for an issue that they know about why is it still an issue? Why isnt this already resolved to not happen again? She said that they should have put to not buff the inside. I just dont understand who dropped the ball on this but I am just tired of getting different answers from different people. I asked where it would be sent and she said home office in Dallas. So then I asked where it was sent the first time and she said another department in Dallas. I dont know if it is the same place just different departments but why wouldnt the place that couldnt do it just send it to the other part in Dallas to get done? WHY am I having to deal with this and be without my ring after paying for this warranty? I have never seen such an unorganized company and I am afraid for anything else to go wrong. I really feel like they should have sent this to Home Office and got a rush on it because I shouldnt have to wait another month and a half for yalls mistake! Everyone at that store seems to not care and just doesnt want to help just pushes it off on someone else. I think there are some training issues as some dont know there is a problem and others do but there still isnt a fix to it. I love the jewelry yall have and used to love the customer service but with this last experience I feel like taking all of my business elsewhere. I want someone to step up and get my ring back the way it was when I first dropped it off. I shouldnt have to wait months or be scared that something else is going to go wrong or even have to think about getting a repalcement because you can get the job done. I just want my ring fixed and back to me now. I will take this further if needed. | |
| Michele E. | 6/28/10 |
| I ordered a ring in Jan 2010 a 20 year anniversary upgrade from my husband. After waiting almost 3 months I had my ring 3 hours and the prongs started breaking off. The manager at the store said it was difective product and it should never had made it past the inspection. The ring was sent back to quality control? What ever that is, and a new ring ordered. That was in April. Now, susposidly it is tied up in customs some where, and they can't tell me when it might be in. One story after another and It's now almost July and I still don't have my ring. But Zales can make sure that the payment is made. We have/had an extensive account with Zales, but we will not buy another thing with them. I think Zales owes me for putting up with their crap and not filing suit against them. Very, very bad customer service. Shame on you Zales. People are spending hard earned money for what..... | |
| BRIAN MORAN | 7/16/10 |
| WELL MY STORY IS THAT YOUR CORPORATION DECIDED TO USE ANOTHER FINANCIAL INSTITUTION AND I WAS REJECTED FOR A PEOPLES CREDIT CARD WHEN I ALREADY HAD ONE THROUGH CITIBANK INSTITUTIONS THAT YOUR COMPANY USED PRIOR. NOW I MUST CONTEND WITH NOT HAVING A PEOPLES CARD IN WHICH I WAS IN GOOD STANDING WITH THEM. WHAT I THINK IS THAT ZALE CORPORATION SHOULD HAVE HAD TD FINANCIAL INSTITUTIONS HONOUR ALL PEOPLES JEWELER'S CREDIT CARDS WITHOUT THE INDIVIDUAL HAVING TO RE-APPLY FOR CREDIT. PLEASE RESPOND WITH REASON WHY!!! UNSATISFIED CUSTOMER: BRIAN MORAN- ( b.moran67@gmail.com ) | |
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